Based on 72 opinions finded in 1 websites
Based on 72 opinions finded in 1 websites
Opinions
Worst KFC! Food took ages then was cold and missing items from order Chips disgusting no flavour what so ever. Never had such a bland KFC waste of Money :-(
Nicole B . 2024-04-01
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I was served by a lovely fella called Dan. He was brilliant and got my meal to me very quickly with no errors. He really helped me out on this day. Dan is a credit to your store. Food was also lush
Sam W . 2023-07-28
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We were served by a young lady today and she was so rude and her customer service was horrible. Don’t feel like to go there anymore.
C G . 2023-04-21
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KFC your a disgrace. Food shocking .wrong order .your a bunch of morons. I would sack the lot of you .
Dave A . 2022-12-02
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States on the door and on maps that it is open until 10pm was closed at 9.43?! Waste of my time and fuel. If you want to be home by 10pm set your closing time for 9.45. Otherwise do you job!
marcus_guy . 2022-04-26
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It is so small and has so many orders, it becomes a crazy cesspit that with open kitchen you can watch unfold. Watch them lick spilled bean juice off of their hands and carry on making food. Always touching their mouths while preparing food. Watch them get swamped with orders between delivery drivers and people waiting and waiting. And they always get the order wrong in some way. 2 stars are for the food which if it was done right at a better location is why people come back even with the bad service. The restaurant just isn’t big enough and the managers mess around, you need serious managers to keep an eye on hygiene and service. Oh and the lettuce is always brown. Wrote a complaint last time, heard nothing back so stopped going now.
450sabw . 2022-03-20
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Had a takeaway through Uber Eats. Came with the wrong drinks, all the food was cold on arrival, and the gravy went out of date about an hour before it was delivered. Ended up throwing most of it in the bin. Will not use again.
KM01110 . 2022-03-05
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They have taken on too many orders and are unable to manage the demand - then when mistakes are made, staff try to blame the customers - unacceptable attitude from the boy who worked there.
kerryhM8364YA . 2022-01-14
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Went to KFC Cowplian, terrible experience. Parking was a nightmare, staff were disinterested and didn't care. When I got home found that I didn't have all of my order. Don't bother just go to a different location.
R680PKchrisb . 2022-01-09
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Ordered for delivery by 18:10 but was half an hour late, not only that we didn't get what we ordered. Won't be ordering from here again and advise others to give it a miss as the food is also cold
Beelzebub5200 . 2021-09-30
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Chicken tasted funny was stone cold yet it was as dry as Ghandis sandals wouldn’t feed that to my cat let alone eat it wouldn’t recommend to anyone disgusting
277hw . 2021-09-21
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Ordered a 4 piece meal and a wrap meal . There were only 3 pieces of chicken instead of 4 and the chicken in the wrap was inedible . Very disappointed
hilarys64 . 2021-08-06
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Que’d up for ages. Parking is a joke, finally get in, foreign delivery drivers clogging up the entrance, no face mask being worn, cashier was eating whilst being served, then went back to preparing food. Again no masks gloves or washing of hands whilst I was watching and I was there for a good 20mins. Then delivery drivers were coming into the cooking area from the back door. Finally got my food chicken was chewy and warm at best, gravy was cold. Didn’t even want to go back to complain because nothing would of got done. Also the forecourt was filthy, rubbish everywhere. The whole experience has put me off going there ever again. Staff don’t care, rude. No thought about customer service or hygiene. The worst KFC I’ve ever been to.
Jamesandamelia123 . 2021-03-14
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Very disappointing. Some if the order was missing so I called the branch. They said there was nothing I could do I had to take it up with Deliveroo. I said surely it’s your fault you missed the items from the order but they were no help at all. The chicken was dry and looked like it had been battered flat first! Won’t be using this takeaway again.
Roam565694 . 2021-02-10
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Three uber eats deliveries in past 2 months as nephew loves KFC and no nearer branch to order from. Items missing on 2 orders. Horrible looking overcooked chicken on last order. Can't even lodge a complaint as online form collects load of info then you get emailed asking you to email all the same info again to try to put you off complaining. No issues with other branch's so have to now order and eat at mum mums so we can order from the Portsmouth branch instead which is excellent.
Dee M . 2021-02-05
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I’m writing this review due to the experience that I had today at cowplain kfc. I had ordered the correct order which the cashier read back to me twice before putting through on the till. I had taken the meal home and found that half...
Megharwood3 . 2020-12-27
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What a sad little life Jane. No burritos.. I can’t understand why. My passion for burritos extends far beyond the regular craving and to learn you no longer serve them astounds me and my fellow burrito lovers. Also want to make a quick mention about...
smithyboii . 2020-09-13
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The best KFC I've had for a while. Nothing was greasy, chicken was nice and crisp. Great service as well. Well done KFC Cowplain. Upholding the good name and values of the Colonel!
floydk509 . 2020-08-31
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For the third time, we pre-ordered 30 meals at this KFC. The Manager, Paige, initially took our order and promised that it would be ready the next day at the time we specified. It was absolutely spot on. It all all hot and freshly cooked...
Linda R . 2020-03-16
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I only ordered 3 popcorn chickens, gravy and 3 chicken fillet burgers.. God the gravy when I got home was all over the boxes as if it had been poured in there and an empty container was dashed in after.. The burgers were totally inedible,...
Barkingmad29 . 2019-11-26
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I couldn't find a problem with this place at all. Friendly staff and the good queue of people happily waiting to be served - service which was quick and efficient. No complaints from me, in fact, had been to the Portsmouth one and hated that...
cazjackie31 . 2019-11-09
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Not sure how this place is continuing business without a change in management. Staff appear to do what they want. Staff do not use gloves and its slightly concerning when their using the tills and the go into the kitchen. There is no standard at...
413ashkang . 2019-10-03
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This place was terrible, then it had a refurbishment and got a little better and now it’s dire again! Dirty kitchen visible from the counter, rubbish and dirt all over the floor. Unkept work surfaces. Gut instinct was to walk out then! It wasn’t that...
WalshyFamilyTravels . 2019-09-29
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So variable here depending which staff are on.Unfortunately last two orders have been almost inedible.
Y3799NIsuew . 2019-07-02
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Horrible service wasn't good staff don't care chips cold no wipes order wrong don't go there .needs people who care .
Julie S . 2019-04-06
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The chips were undercooked, the lettuce was off, the staff were not very professional and tried to serve someone else even though I was standing in front of them, they then forgot the order and I saw no hands being sanitised between different tasks such...
Guide533529 . 2019-01-13
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A really disappointing visit. Took for ever for the food to come and then I was given the completely wrong order after the long wait. The seating area could do with a good clean.
TGE0307 . 2018-12-13
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Good service friendly staff average KFC food parking was difficult as very little parking spaces available.
karlosjj . 2018-12-11
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Always dirty Staff are mostly moody and don’t know how to talk to people not rude just not experience Food usual looks beaten up not loving made with the colonels secrets which is a shame I won’t be going back
ThermalCheeter . 2018-10-14
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We have eaten at the new KFC near Was a superstore a few times since it opened. It has never been very full at the times we went I.e. around mid day. Food has always been hot and waiting time has been short or acceptable....
gillmaxy . 2018-09-25
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First time here and Jesus Christ the self service was more accommodating than the staff!! What an absolute mess this place was, spilt drinks all over the floor. Looked like no one was in charge of this place. Food took about 20 minutes and then...
amyfranklyn18 . 2018-09-22
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This KFC in Cowplain are the worst, I got something to eat today and they messed up my whole meal. The chips tasted like they have been cooked for the 5th time today. They always seem to mess everything up. Actually useless would highly suggest...
Casey C . 2018-08-07
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First time I’ve tried here and the food was very good and piping hot. Service a little slow but don’t mind if the food is good. The place could do with a bit of a clean but would definitely visit again.
TGE0307 . 2018-07-12
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3 times I've been to this branch and not had a meal correct yet. This one was more annoying as we took it home. Should of checked it I suppose but you do presume they know how to do their job.
Tony G . 2018-07-04
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This is a typical fast food establishment and expectations should match that fact. Food was cooked as it should be, tasted fine, at the right temperature and served by friendly staff.
timg585 . 2018-02-09
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Visited on Sunday night for what we thought would be "a treat". How wrong we were. 2 X Boneless Feasts ordered - 1 x 12 piece and 1 x 8 piece and a portion of hot wings. Got home to find the first problem was...
Hughsee . 2018-01-15
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Not been here for some time. Sadly nothing has changed. Should have checked the bag before leaving 5 quids worth of food never made it to the bag. No point in complaining as I don't have time to get it without everything else getting cold....
BarryTheBlueWhale . 2017-10-15
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If i could put No stars i would... we ordered food guys was ok, my partner noticed our food was waiting on the shelf when asked about it he said it was ok it's shelf is hot, 10 mins later we was given our food,...
Caroline F . 2017-10-06
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Had to park down a side road and walk up then waited 20 odd minutes inside for my food only to find when we got home that the chips given to us would of barely fed one person let alone the five it was ordered...
Paul M . 2017-09-21
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I visited here a few weeks ago and what an absolute joke of a place. The staff are so slow it is painful to watch. We waited a good 25 minutes + for our food, watching them not do anything but put a couple of...
Laura P . 2017-09-13
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Don't bother! If you want chicken go to Kens or Morrisons. KFC Cowplain complete disaster... never again!
markwO9986MX . 2017-09-10
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Corporate really need to do something with this place. They never learn. The food is awful the kitchen is dirty - staff smoke with the kitchen door open. Doubtful they would pass an unannounced food hygiene inspection.
WalshyFamilyTravels . 2017-08-14
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Went here last night to get food for the family. Guy on till was friendly and polite which was nice. After taking my payment he started making my order up. No gloves used after handling money, didn't even was hands Was given my order and...
mark v . 2017-07-30
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Must say i have never tasted so much s..t in a bucket. I reckon there was over half pint of grease chicken mainly raw.i would advise you stat well clear of this placel
Steve O . 2017-07-13
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Totally silly size KFC with parking for 3 cars. How stupid is that ? Long long queues and certainly not a "fast food" restaurant.
sabile36 . 2017-04-01
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Parking is absolutely atrocious KFC is extremely difficult to park at the car park is small cramped and has a road through the housing behind to be perfectly honest it's not worth the while trying to park there
Roby2000m . 2017-03-30
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KFC Cowplain should be a really handy little take out. It is, but.... theres always something missing. Over the years there service has been appalling, however, since the refurbishment in 2016 I have to say that things have improved. Quite often they run out of...
L7676XFjp . 2017-03-14
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Much the same wherever you go. They are all on the lines of Muck Donald's, but the food is good and edible. Price range is value for money, but sadly, no interaction with the customer.
Malcolm G . 2017-03-02
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Visited the Cowplain branch of Kentucky Fried Chicken for the first time. The staff were busy larking about, breaking off only when they had to serve a customer. The girl who served me was so busy carrying on with her conversation with the others that...
D A . 2016-12-10
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We have not visited a KFC in many years but thought we would give it a try as we were passing whilst looking for somewhere to grab a bite to eat. It took a while to get a parking space as you have to hover...
Darryl B . 2016-11-15
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Believing that the recent refurbishment may have meant that KFC's head-office may have come and sorted the place out I decided to give it another go after vowing never to return. Still a waste of time. The service was poor and the food served was...
WalshyFamilyTravels . 2016-07-30
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I stopped using this KFC a year ago after a couple of V poor meals. Cold chips tiny chicken pieces. So when I saw it had been refurbed I went in. Fully loaded had a tiny piece of chicken about 2 inches long with it....
Ian G . 2016-06-22
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I visited here a while back, but since recently being reminded of my bad experience, I thought I would give others the benefit of my experience. I had eaten here every couple of weeks for years, and had always had niggly issues with the orders....
MARKANDBECKIE . 2016-06-06
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Shabby little building on its own opposite an old folks home, an unsurfaced car park, binstore open, no white carpark lines, no tarmac! Staff who were having a laugh in the background. Before you then get to the till operator, who pushes buttons rather than...
I264SSnickp . 2016-02-27
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I don't live in the area but when I'm visiting I treat my nephew. I'm just so fed up of constantly getting cold chips, dried out chicken that I'm sure is from the day before. Then you have a non existent customer service. I understand...
554wendys . 2016-02-13
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I have had enough of this place, the people in charge should sort this one out, I don't believe I have ever had a correct order from here, unless I tell them I am going to stand at counter and check it before I leave,...
nicki s . 2016-02-12
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NEVER eat from this place! It is always run by kids who are cheap labour and have NO idea about delivering good service and well cooked food, and who quite obviously want to be anywhere else than working here. The food is always cold and...
Cameron0461 . 2016-01-21
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This is one of the worst KFCs going ! It's a bit better lately but still not good. Parking is a nightmare !!
oldlangs . 2016-01-17
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Food looks like it had been on lukewarm shelf for ages !?! Staff and food were insipide with no warmth, looking very tired (chicken bits/spicy wings). Lady serving lacking positive drive and energy to advise clients...!!! Not so sure about hygiene (Temperature of waiting chicken...
Pierre-Loup-DeCam . 2016-01-09
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Unless they can evidence there has been significant improvements, we shall never be coming back here again. Food, terrible. Poorly and incorrectly served. Cold. Chicken tasted hard and rubbery as opposed to soft and succulent. As you can see from the picture, corn on the...
WalshyFamilyTravels . 2015-11-06
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227 Opinions
Such a shame a few years ago this place was great and we recommended to many but from the bad reviews I can see it's gone down hill but didn't check before this .We ordered about 8.30pm called at 9.40pm to check where it was as website said 40 mins and Guy on the phone said it just left with the driver which wasn't a problem , 30 mins later we checked again as we live in waterloville so only 5 mins from the restaurant . Guy had not a clue where it gone and advised we probably won't be recieving it was 10.20 pm by this time .When my partner asked for a refund as we spent over £50 they said they couldn't give us one even if we came down to the restaurant and had to go through some email to request it . Very poor service, I understand things happen but the customer service of not receiving your meal after 2 hours and advised it's probably not coming and no refund or resolution is shocking .. I'm afraid we wont be ordering again and advising others the same , zero star if I could Update - over a month later and no refund - manager keeps fobbing us off with an email address which never replies . Please avoid if you don't want to be scammed out of money
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absolute load of sh ....cold tasteless not good value ... i give small business a chance but hey not a clue the big chains serve cold food so what do you excpect cooking at home only way these people are thieves
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What a night, fantastic cocktails and the best fillet steak I have ever had. The decor is fantastic and the team were amazing