Kaspas in Preston

Lovely meal with family. Very easy to order and quick and the food was top notch. So aesthetically pleasing too the food is well presented and so is the place we sat.

i came for a sweet treat with some friends and it was absolutely scrumptious! orders the cookie dough and it was very sweet but that’s what i was looking for.

Came for dessert with my friends and it was exactly what we were looking for, so tasty and the staff were super friendly too

The man serving us was very friendly and helpful, dessert was delicious would recommend to family &friends would definitely come back thank you

Excellent! We had waffles, ice-cream, cookie dough and cinnamon bites. Highly recommend. Also circular tables so fab for friends to meet and catch up together.

Came here today for waffles, have been here multiple times before and always order the same waffle with no problems. I informed the lady at the counter of my nut allergy when asked, and she then said I wasn’t allowed to have the waffle I wanted due to it containing ‘traces’/cross-contamination, and I could choose from a very limited selection of items off the menu. There was nothing else I wanted and I’d been excited about my waffle, so ended up leaving without ordering anything. I understand it from the business’ perspective in that they have to cover their own backs, but surely a better solution would be to develop safer working practices to minimise the risk of cross-contamination, rather than excluding people like me entirely? I eat out all the time and have never once been refused service anywhere else, so plenty of other restaurants manage to safely accommodate customers with allergies. I appreciate you can never guarantee that something is completely ‘nut-free’ and may contain traces (as most food does), but if the restaurant is correctly following food safety & hygiene procedures to manage the risk, then surely whether or not I eat there should be my prerogative?

Went for early pancakes first thing we noticed was dirty tables and this was 11.15am just opened even the booth had drink all splashed up the wall.ordered pancakes took about 10 minutes to arrive only one person working there the pancakes arrived they were cold and you could not even cut them with a knife .I complained about them and asked if they were fresh cooked the man said yes and he would re do them they were a little better but still tough I dont know what mixture they use but it's not good for 8.95 each the only thing that was ok was the coffee .When you want to treat someone for their birthday this is so bad as money is tight for everyone and I wasted mine here .

Myself and a friend travelled from another city to visit since the Kaspas branch in our city was shut down. We waited at least ten minutes before we were seated. I placed my order with no issue but my friend was refused service because she has a peanut allergy. The employee said she couldn’t take her order as only a manager can put through an allergy order which can’t be true as we have ordered at other branches countless times without a manager present. I also thought it strange and slightly concerning that they were open without a manager on duty. So my friend had to sit and watch me eat my food with nothing for herself. I also waited at least 20 minutes before my order arrived and when it finally came I had to search for my own cutlery as none was provided. A very poor experience from what was previously our favourite dessert brand and we will not be returning.

No disabled access from front as lift was broken and there was no alternative Spoke to staff and they were completely unhelpful with any other alternative NO DISABLED ACCES FROM REAR DISAPPOINTED ……………………………………………………………………

I took my children and nephew for desert and before ordering asked about nut allergy as I am severely allergic. The man that also called himself as a manager assured me there was no nuts in the sauce. After one mouthful I knew straight away as My lips started to swell and throat began to close up. he then come up with the allergen menu and said sorry there is nuts in that sauce!!! Well it was to late. we had to rush out of there with my children not even able to finish their desert so I could get medical attention!! the arrogance of these people. never go to kaspas!!!!

Deserts are OK but very expensive for what you get and the place is filthy. Seats are sticky, cutlery needs a good wash and the toilets need shutting down

Best dessert shop near university. And the milkshakes are too good. This place is a must go to place for all uni students.

best place for dessert in town with great service. Kasaps has never disappointed me and my family. it is always a go to place for my kids and they totally enjoy the desserts there.

Having visited many branches of Kaspas, you’d expect the same standards at each, but that depends on how each on is managed. I can only assume with the Preston branch - the answer to that is badly. This branch has a round down feel (which fits in with Preston itself) but the staff need some training. Firstly on cleanliness - tables were left with previous customers dirty plates / glasses / cups. The vacant tables were sticky, as were the worn and torn menus. Our order of ‘premium’ items came with missing ingredients. No explanation from the staff why or at the time of paying before the order to state items were unavailable. Premium coffee was served with a McDonald’s wooden stirrer instead of a long spoon, which meant sticking your fingers into the hot drink to stir the chocolate sauce sitting in the bottom! It’s a shame when branches like Preston let the band name down so badly. As this could put off a first time customer. I will not return to this branch - but will revisit better ones out there.

Camera facing down from above till recording you while you're typing pin to your card as contactless method doesn't work. Other than that all good.

Visited the store last week(been a regular customer for years) this new guy,apparently, took my order at the counter, I repeated myself so many times ffs, and he still managed to f*** it up! Charged me twice for something I didn’t want and thank god I checked my receipt?! Went back to tell him, he just ignored me and asked a lady that was there to deal with me, she eventually proceed with the refund and apologised on his behalf. The shocking thing is this guy was questioning her at the till ! HE WAS SOO RUDE, NOT EVEN AN APOLOGY!!!!!!!!! The management really needs to do something about it, if you made a mistake at least acknowledge it and apologies, don’t wait for your colleagues to do it for YOU! I didn’t want to post this review but it happened again yesterday to my daughter so I’m quite disappointed….

Ordered through Just Eat. Missing items. Just Eat driver wasn’t interested. Called the restaurant. Told to get refund from Just Eat. Asked for replacement. No drivers! Asked to speak to Manager - girl refused. Asked for Manager’s name - girl refused! Manager on at the time - 01/05/23 at 16:00! I suggest Kaspas Mgmt team speak with your manager for the poor quality service!

I visited this place today around dinner time and the service was absolutely amazing from the 3 young women working in there. deserve a pay rise!!!!!!!! my only issue is there was a strange man standing watching everyone made me feel a bit uncomfortable not sure if he worked there as he wasn't in uniform, but he was wearing a kaspas hat. I would personally recommend playing some decent music i.e. BTS, Harry styles.

Ordered 2 milkshakes and they came upside down in the bag dripping everywhere. JustEat website says to speak to Kaspas and when we did we were told that they couldn’t do anything about it as “it left the restaurant fine”. Usually we order from elsewhere and I regret taking a chance with Kaspa’s

Could do with a few more people serving. There was only 1 person taking orders at the tills on the saturday night. Absolutely disgusting toilets, fluids on the floors, toilet seats totally dirty, locks missing on doors. Looked like they hadnt been cleaned in a month

Absolutely shocking customer service from staff members who are rude and argumentative. Had our order delivered to which half of it was missing and of poor quality. The kinder bueno cookie dough looked like it had been thrown together and ice cream wasn’t included. Had to drive back to the store to return to which we didn’t receive a single apology and staff members were sniggering in front of our faces.

Amazing variety of fabulous desserts. Good service. Friendly staff. Will definately visit again. I recommend this restautant.

food nice ,however young kids hitting on us ,nothing hardly being done ,very uncomfortable setting needs to be sorted!

Nice little spot, good potions but on the expensive side, seats were uncomfortable & toilets weren’t the cleanest. Prices high for the area, food came quickly but was very light on the strawberries

Good décor but could this place get any more orders wrong? Been here a few times now and the order has been correct only once or twice.

Staff are rude and abusive.Shout at customers and to busy on thier phones.Make sure the customer doesn't speak other tongues before you racially abuse them with your friends

Always happy to get some desserts from kaspas, nice atmosphere and lovely staff, friendly and helpful. One of the best ice-creams!! 🤭Also the mochi waffle *amazing*😍

Visited Preston Kaspas today with my family and the waffles are great, kids really enjoyed the milkshakes and ice creams. The staff and service were super and will visit agin shortly.

Manager was extremely rude to me. I’m a young girl and they really showed to take advantage of this. They served me a pineapple smoothie when I tasted it, it was watery and tasted strange. I asked if they could swap it and 4 grown...

Went here with some friends for a birthday dessert. The ice cream was amazing and Kamraan our waiter was really helpful and couldn’t do enough for us! Will definitely be back.

Wow wow wow, today it was amazing I really really enjoyed the experience, the staff was grate and they treated me very well, specially a waiter Juan, he was very nice to me and he made the experience a lot better. Btw the waffles are...

I came in with family to Kaspas Preston and John & Ashok were helped us to ordered best waffles and milkshakes. Food was amazing and they gave us take out boxes and cups for our leftovers. overall great service and will be returning shortly:)

I love this place. Friendly staff, nice atmosphere . Best deserts I ever had, John suggested great flavours.

I’ve been in Kaspas yesterday morning. Three gentle ladies welcoming me and my wife. Polite and helpful staffs👍🏻A big thank you to Nina, the lady that was on the counter till who was lovely and helpful! The waffles were delicious! Thank you again for everything!...

Nice waffles your worker huzaifa helped us out very friendly good service best in Preston without a doubt keep up !!!!🔥🔥🔥🔥

I came in with family and was seated by Aaron he was very polite and made sure we were happy and looked after. The foot was brought out quick and was delicious definitely recommend.

I love being here at kaspa's desert was amazing and excellent service by staff Ashok enjoyed being here

It was great experience and excellent service by Ashok we loved being here remanding people who love deserts .... enjoyed alot

The place looks good and the deserts are nice. We tried to order water but there was none available. We asked staff to provide tap water, and they did no provide any. If you are visiting this restaurant, bring water from home. (what a joke)

Superly duperly tasty sundaes, loverly staff, and amazing milkshakes!!! Will definitely come again!!!!

Came to Kaspas Preston with a few friends. We ordered waffles and milkshakes. Food was amazing and they gave us take out boxes and cups for our leftovers. overall great service and will be returning shortly:)

Brought the kids to Kaspas today and it was great. The boys really enjoyed their milkshakes and the staff and service were super Stella and Angel were amazing

Cold crapes rude vile staff when told my crape was cold the disgraceful waiter said and I quote "what do you want me to do about it"Don't bother with this nasty place cheep artificial Icecream bad service. No atmosphere 🤢

We had an m&m waffle and a hot fudge sundae which were both amazing but we mainly wanted to leave this review because of the delivery guy Stu. He was lovely, he is an absolute credit to place and we hope he delivers our food next time. Thanks Stu from Luke x

Stu delivered our food 35 minutes early.. fab!! Nice and warm and wonderful. Some loved his as well Thanks guys xx

Great Service by Andrea, never disappoints to serve customers happily and nicely, she is pretty that’s separate, but, also the food she makes😍 can’t stop writing 😋

Placed an order with kaspas and they have got it wrong.food was missing and they blamed the driver..instead of admitting they got order wrong.they put blame on management instead of refunding or offering a replacement..absolutely pathetic customer service,spoke to a lady.and she refused to give her name for this reason also spoke to a guy who was useless..these people dont know how to treat customers they are good at taking money.this was on 13th feb at 19:14.people are right this kaspas needs closing down..go to cube its much better.better service and respectable.these guys charge you 3 quid extra.madness..i would giv no rating bit unfortunately had to give 1!

Walked in for the first time and as i asked, she suggested me “Pistachio Coconut “ Milkshake, not gonna lie it was the best i had in a while, great food and friendly staff

I went in for the first time to get a treat for my Sister and I. We had fully loaded waffles(sooo good),cookie dough fresh out of the oven. It was sooo delicious and scrumptious. A lovely treat made by lovely people. The staff; Andrea and her team were friendly, helpful and professional.Thank you. I will be coming back next weekend for another treat. Really nice

Awesome and friendly staff, got two MilkShakes which were served under 4 minutes by Andrea and them were Tasty😍, definitely coming back to you guys🤗😍

Finally a treat after a while! 😍👌 Loved the milkshake 👍 happy they're still open tho, at least one happy news

Food was okay, the chocolate orange brownie I ordered was just a orange sponge but the whole thing was made up by Stu the super kind, bubbly delivery guy who actually sounded like he enjoyed his job. Such a lovely guy and deserves all the praise in the world given how hard things have been of late

Ordered on just eat and it was delivered within 15 minutes. Enjoyed every last bite of my cake and the shake was amazing.

I had a voucher to use from uber eats and I had heard fab reviews about this place, so decided to place an order. I had a bananaberry sundae split, as a massive fan of banana splits and my son had white chocolate chip cookie dough. As the place is not far from me, I figured it was easier to collect, rather than pay an extra £2 odd to be delivered. When I arrived, the lady had no recollection of my order, despite me showing her my confirmation and after a few minutes, found my order; no apology. The desserts smelt delicious and we couldn't wait to get home to try them, as this place was "allegedly" the bees knees of dessert places.However, we were extremely underwhelmed when we saw our deserts. They were both very average, the other difference with me, to a normal banana split was it had strawberries. My son's was actually too sweet for either of us to eat. The cost of these 2, should have been over £16; there is no way I would have paid that. Thank goodness I didn't. I would definitely NOT recommend and we will definitely NOT be returning. It was supposed to be a lovely treat for my son and I;instead massive disappointment.

I visited during the week and I have to say even with the situation going on the food is still the best and all precautions are being dealt with and felt very safe inside the shop and I would be definitely returning when back open, with friend and family. I really enjoyed this place and can’t wait to return. Thank you so much to the staff who made me feel so safe.

Went with my best friend to Kaspas this Wednesday. Got our food very quickly and the staff (floor and kitchen) are amazing! Will come back here again!!

We got a delivery. The desserts did not take long to be delivered. The waffle I ordered was nice enough. It is all so very expensive and only some discount codes for the online delivery made ithe price palatable.

Yesterday my wife visited Kaspas (Fleet Street) with the kids. Was asked to wait outside in a queue, asked where the queue was and staff member (manager) pointed to three people stood together we had just assumed where smoking together. Advised that my son is disabled and was trying to run into the busy road outside so asked if instead we could sit at the benches waiting area. Whilst explaining this the woman (manager) turned her back to me and walked away. So I sat down with said child at the benches waiting area assuming it was okay and that I hadn’t heard her reply Cos she had on a black heavy material mask. This staff member then approached my mother who was stood at the door with the pram and told her that she wouldn’t be serving us. For an unknown reason as the situation hadn’t got heated at all at this point and to be honest I thought was a knee jerk reaction to some miss communication. My mum then asked for the manager. The woman said she would go and get a manager and came back with the assistant manager who then said if we stood back outside in the queue we could be served. So we again went back outside and got back in the queue. Stood outside with my one year old, my three year old with additional needs, and my six year old. Stood for ten mins back in the queue assuming everything was fine to have said assistant manager come back outside and say that the manager had said we had pushed in the queue (as if we would do this with my three children) and they were therefore refusing to serve us.People behind us advised that wasn’t true and could see my son had additional needs and was willing the staff to let us in. The manager had completely either misinterpreted the situation, has misheard us so I attempted to clear this up. The manager then advised that a table had made a complaint about us (impossible as we hadn’t been near anyone in the restaurant) which was through the main door and a stair case away. I asked who it was, and what they had said as we had only communicated with manager, assistant manager and people queueing behind us happy for us to go in. I asked manager and assistant manager their name so I could make a formal complaint online both wouldn’t give names, my mother said she would take a photo instead, manager (who lied-in pure embarrassment) and caused the entire situation then said “don’t you dare take a photo of me” all the while three kids looking on wondering why two women are shouting at their mother and grandmother, wondering why they had queued so long for ice cream they then wasn’t allowed to purchase. What an absolute disgrace. Shop wasn’t bustling and I wouldn’t say stress levels must have been high for this manager to act so strangely in front of my children and then a queue of at least 12 people outside all spectating this. Awful awful situation to be put in with your children who had been promised ice cream all day. I will never return again. I’ve taken them to milky lane on Deepdale road after walking away with a crying three year old. What a vile horrible situation completely created by an ignorant, rude, manager, socially incapable to manage a children’s food establishment. Zero empathy, zero knowledge of needs outside of her own abilities. Manager seriously needs some training in disability and equality and how to communicate in the presence of children and families.

Terrible customer service. Rude staff. At preston kaspas. Would not recommend.Long story short.. refused use of promotional emails eventhough male staff seeing us to table stated they where valid and had no date of expiry or terms with the offers. (The experience was in july so not in conjunction with the eat out scheme). Staff behind the till was rude and abrupt while trying to explain this.. couldnt be bothered to redeem the loyalty points we earned as she wouldnt ask a member of staff how to input.. then forgot our order and had to ask another team member to come over and check our receipt. This was mid week on a very quiet time with hardly any customers in july.Trying to complaint to their customer service team took over 2 weeks for a response of we will investigate it and it's been nearly 1 month and no response or conclusion to my complaint.Terrible customer service in store and now with the team over email. In this day and age it should not take over 2 weeks for a general response and especially as business are now struggling to get customers to eat out they should be on point with simple things like service and communication.!!

Spent just under £20 ordering a crepe and milkshake from the Preston shop today. I was unwell so did not wish to collect it myself. After waiting ten minutes past my orders due time, I called. The lady told me the food shouldn't be long because the driver had left over ten minutes ago, I said I barely live 10 minutes away and couldnt understand but okay. The food eventually turned up an HOUR AND A HALF after I had ordered it - for a CREPE and a MILKSHAKE. The crepe was cold, undercooked and really not very nice. The milkshake might as well have been a pint of milk rather than a shake, all melted. I didnt manage to take more than a couple of sips before I decided it wasnt worth consuming, tried to get through the crepe after I heated it up in the microwave, got halfway through and became fed up so rang your restaurant again. The woman was keen to hear until I mentioned the my address like I did with the previous call as if she knew the complaint was on the way, then she made out she couldn't hear and the phone went down on her behalf after 10 seconds. Really disappointed, least the masses of chocolate drown out the grim taste.

Wasn’t the first time this place disappointed, just never reviewed their poor service and staff. This time it was a real joke hence why i decided to leave an honest review. Went with family of 4 including 2 infants early evening with no queues or waits for a table. Having reached there we were quickly given a table and placed our order at 6:20pm. Despite waiting a full 30 minutes, we asked the staff how much longer it would take only to be told it would be a further 15 minutes. Apparently the staff member claimed minimum wait time is 45 minutes. This is despite there being no queues. Had to ask for my money back and left without service as It was frustrating with 2 small excited infants having to wait such a long time for 3 simple desserts. No empathy shown by staff, no acknowledgement or apology, in fact, it seemed like they were happy to give us our money back to see the back of us. Management should take note of the impression they and their staff give. Won’t be going here ever again.

Very polite staff and brilliant at social distancing and following restrictions. Would be a five star if the staff didn’t request a review! 😅

Best customer service, served by a lady called angel who was lovely. Sundaes and waffles were delicious.

Brilliant food, extremely friendly staff Angel incredibly friendly and professional very fast service

Angel is an absolute star!! Amazing people skills ! This girl deserves a raise!!⭐️Well done she’s so lovely and so kind in comparison to other members of staff who are quite morbid! LEARN FROM ANGEL!!!

A very big thank you to all of the staff they helped us a lot and everyone are using face masks. The great thing is they are touching the food, they are requesting us politely to take the food from the trolley and cutlery.Which looks like bit strange but at the end, it’s all about covid rules.I would definitely recommend this place to children and people who wants to ensure safety things

We had the WORST customer service from an employee at your Preston store. It is by far the WORST customer service I have ever received, her treatment and attitude towards myself, my family and her co workers was highly unacceptable and it needs to be dealt with in a matter of urgency. I have NEVER felt such a need to complain about any service than I do now. It was completely out of line and I have witnesses to the matter. Customers and other employees of your business, as well as me and my family were made to feel extremely uncomfortable from her language and attitude, and also her aggression to dealing with a matter. She lied to us about being the manager when we asked to speak to one. I have never entailed rudeness to such an extent, even telling me to be quiet because I was ‘causing mess’ trying to raise the issue. At one point I advised her about paying and she told me to speak to her with respect - I was offering the woman my money for HER balls up. On top of this this was wearing her face mask around her mouth and using the same gloves pictured with this review to handle the money and also prepare food. Your employee Angel, I believe her name was, turned out to be exactly that. She made sure we got our order once we had dealt with Miss Priya, and apologized for us. I suggest you look at giving this young girl a higher position as she is far more likely to provide your customers actual service rather than the abuse we got from Lakshmi. My family have been huge customers of this place but never ever again, unless this is resolved by customer services. AWFUL EXPERIENCE - AWFUL EMPLOYEE

Brilliant service in an amazing atmosphere. I really enjoyed my time there. Good customer service, nice and funny staff, I will definitely come back and definitely recommended.

Ordered on uber eats tonight, Bubblegum milkshake and the new waffle 😍. The order came in time and everything was perfect.#saturdaynight saved💯

Really hot day and not allowed in shops yet so this was a life saver. Lots of everything.Ice cold and delivered within 20 minutes. Couldn’t be better

I’m a regular customer of Kaspas Preston so thought it was only right to write a review of the consistently exquisite desserts! I usually come in to order but due to COVID i decided it would be best to order though JustEat. The driver for Kaspas is especially handsome which is always a bonus ;) Moving onto another snack: The food was perfect temperature and very tasty! Staff are always very smiley, helpful and open to fulfil any special requests! Here’s a pic of my Nutella Shake! :) See you soon !

Excellent quality and products at this store Excellent service, one of a kind restaurant with super friendly staff, excellent desserts to die for...a must visit. Staff are Very friendly , helpful and amazing Andreea, Nina, Antonella are amazing Thank you guys😍

I visited the Preston store and purchased two slices of cake and a kinder bueno milkshake. After spending 10 minutes choking on a piece of plastic after drinking most of the milkshake I realised it was a piece of kinder bueno wrapper I thought it might have been a one off or something had managed to find its way into the shake and yet I found over a dozen more pieces in the shake. God knows how much I had already drunk! Very disappointed that the simple task of not putting the wrapper in the blender with the bueno and ice cream can’t even be done and I’ve drank an unknown amount of plastic only realising after choking on one of the pieces!

On entering the shop your greeted with the smell of freshly cooked food and a very warm welcoming smile. Andrea makes a mean mocha frappe. She's always very friendly and welcoming to everyone she comes into contact with. The whole staff are totally amazing

I’ve been in Kaspas’s even before the lockdown and I always met the same amazing staff.The waffles and the milkshake are absolutely amazing! I cannot wait the opening of the shop again!

I had been to kaspas today just trying to get out this pandemic tension. Just ordered one cookie dough which amazing and top quality and had fusge brownie milkshake ☺️ 😉 like to visist again

Been in self isolation for a while, so I decided to treat myself by trying Kaspa's... Good customer service, nice and funny staff, I will definitely come back👌🥤

Friend and food both are important to meJust went kaspas which is beta for desserts. Had Bruno waffle and Skittles shake which are mouthwatering.At a point of time I felt like they r real warriors who are helping people and helping to clean out hunger☺️I really like you guys will come back once you are re opened.

An amazing Dessert of Red Velvet.The Red Velvet is the best dessert EVER. I recommand Kaspas to everyone. I wish to visit again

First best thing is food. What an amazing waffles they have.Second best thing is their staff what a lovely staff.they are so jovial I have never seen in any restaurants before.I was served by Andrew, he did amazing milkshakes and Nina, Antonella are simply Amazing.Thanks for such a wonderful time guys

Really nice food and good portion size. Wait can be a little long but definitely worth the wait. Some things are slightly overpriced

Best desserts and excellent service from Andrew and Andris who were helpful in choosing our selection of desserts😂 Definitely will be visiting again!

Ishrat on the counter Your manager needs to give u a pay rise or a promotion U made us smile even being confused about what to order Thanks for a very lovely evening My wife enjoyed it 🌞🌞

Excellent service and great desserts all round. thanks for the birthday surprises for my mum too. Cookie Dough is perfection 👌

Ashok's crepe was amazing I ordered the strawberry crepe with Belgian chocolate and a scoop of ice cream it was wonderful.

Very nice waffle from Ashok. Top man and great service. Will definitely be going back and having the same again 😋

Nikitha was a very friendly member of staff and provided amazing service. The food and milkshake were very much up to my standards as well and I thoroughly enjoyed my meal.

Fantastic service and amazing desserts! Ashok was really lovely. Will definitely be back soon with more friends!

Great service, and our waiter nikitha was amazing, would recommend visiting here with a few friends after a long day

Excellent food ... Excellent hospitality .. especially NIKITA was very helpful ! Good service... Recommended 100,%

Nikitha Was our server, she was polite and very helpful, the other staff is just as friendly as her. (:

Nikitha was very kind and checked up on us! Def made our evening enjoyable. Will definitely be coming back!

Love Kaspas. Great place to hang out and have icecream, nice atmosphere and the photo booth is a great addition, many memories have been made!

Nikita served us she was amazing such a good service helped a lot will be returning was so nice and lovely food was great couldn’t fault one but filled up us up lots didny manage to eat it all

Tried kaspa's today,awesome!! Thanks to Andrew and Andris for the splendid service, the crepes was amazing and the ice-cream so yummy! 🍨 I'll be back soon👌

Came here with 3 friends on monday night at about 8pm was sat down straight away like normal as it wasnt very busy. Maybe about 4 or 5 tables in. When we ordered the person on the till could hardly understand us and was so quiet I couldn't hear what he kept asking. But not that big of a deal. We were told it would be 25 minute wait so we sat and waited. And waited. And waited. For about 40 minutes until finally two of our desserts arrived. I also ordered a cup of tea which had still not arrived another 5 or so minutes went buy till another dessert arrived and my cup of tea. But it was the wrong tea. I accepted it anyway not wanting to cause a fuss. Eventually the last dessert arrived with a scoop of ice cream we paid £1.45 for. So I told the waitress it was missing and she said shes sort it. 5 minutes later a pot of ice cream came which wasnt the one we ordered. But again we just took it. Then 5 minutes later the one we did order arrived. Near the end of our meal a waitress came over to see if it was all ok. By this time we were all very frustrated so I decided to politely mention my issues with the service trying to be as calm as possible. The lady said she was sorry and then asked me to leave a good review for her and asked if I'd let her do it. I was gobsmacked. I have worked as a waitress in preston for 4 years in various types of establishments and I have never asked to write my own review on behalf of a paying customer. I thought it was unacceptable especially as I had not had a good experience. I do have to end on a good note though. I must say the food was fantastic when we all eventually got what we ordered it tasted great and we really enjoyed it hence the 2 stars.

Been to this place second time, and it always keep me happy by food and staff as well.

Just awful , food was bland / generic , dirty tables everywhere , the waitress almost sat us down on a table full of dirty plates , we waited just over half an hour for 2 of the worst crepes I’ve ever had , almost tasteless , how are these places still opening up all over , dirty cutlery was also handed to us , I asked the lady behind the counter for some clean ones and was almost sneered at and handed plastic knives and forks ( one of which STILL had food on it ) , this is the worst of the new trend of sweets only cafes , we will never be back , awful .

I use to come in kaspa's with my friends after a rough day ,but in the past few weeks I was busy so I did't go in there.Today though I decided to go for some milkshakes or slush,what I did't know is that they have new cookie doughs!!!!I tried the red velvet one and what can I say ''AWESOME''.

Came yesterday and was the best experience I have ever had I was greeted on arrival and was taken to my table and got greeted at the counter by a young lady called andrea who helped me to decide what to order, I ordered a Hershey’s waffle , white chocolate crepe and caramel cookies and cream milkshake. It was the best ever I would recommend to everyone the place is lovely and such a good atmosphere with the best working staff in the whole of Preston. I will be back soon for sure.