John Lewis in South Gloucestershire

Quite often come here for a coffee on the second floor of John Lewis. Quick, polite service. Lots of choice of cakes etc. Looks more like a canteen than a cafe and it is huge, but always clean.

Really nice store I feel the store needs air conditioning as it was very clammy in there overall lovely store also the cafe down stairs is terribly

Beware off their electronics warranty. My iphone camera developed a fault within the 2 year warranty, great i thought, I bought from JL and they looked after me that time I had a faulty DSLR. This time though I've had my phone collected to be repaired. I had told them clearly what was wrong with it and enclosed a report from Apple stating the repair needed. THey sent it back unrepaired unable to find the fault. Like most people my phone is my work phone/navigation tool etc, and I was without it 10 days. It's now gone again for an unknown timeframe. I just wanted to warn people that this is likely to be the case with you, if your phone develops a fault. BE WARNED!

Would like to mention great service and advice from Christian the AEG Cooker expert. He sorted out a number of questions and helped us purchase our new Oven from John Lewis Bristol Cribbs Causeway branch. Efficient, friendly and extremely helpful.

I would like to highly recommended Christian who works in the large appliance section of the shop . He is an excellent ambassador for the John Lewis brand and deserves a massive thank you from us for his exceptional level of customer service , giving us so much advice , friendly honest and knowledgeable, he spent quite a bit of time with us and we are quite clear to purchase a number of appliances from John Lewis within the next two months ALL due to Christian’s fantastic service . If a colleague of the month award is due I would 100% say he deserves big recognition. Christian thank you . Mr & Mrs Evans

Online attempt to get a fitting at the lingerie dept. a nightmare. Several attempts were rejected with a Sorry , something's wrong message. However, JL sent an apology and the .next day the system was up and running . Helen the very pleasant fitter at Cribbs Causeway was expert in sorting me out .taking care to get the bra that was exactly right So probably for the first time in years I am wearing the right one!! Very useful half hour.a very welcome ser ice especially since M and S no longer helpful.

I recently visited John Lewis at Cribbs Causeway, Bristol, on Wednesday, the 28th, to purchase an Oura smart ring, and I was thoroughly impressed by the experience. I was assisted by Eva in the tech department, who went above and beyond in providing exceptional service. Eva was absolutely charming, friendly, and incredibly helpful throughout the process. She took the time to ensure that my finger was sized correctly for the ring, and her attention to detail made all the difference. I felt like a valued customer from start to finish, which is something you don't always find in retail these days. The Oura ring has been working perfectly since the purchase, and I am extremely satisfied with both the product and the top-notch service I received. I highly recommend visiting John Lewis at Cribbs Causeway, especially if you're fortunate enough to be assisted by someone as wonderful as Eva. Thank you for making my shopping experience so positive!

Always good department store . Excellent service

Saturday 24th August 2024 Manager Rude and miserable!! Will not be returning 😔 Eat most of food before the coffee turned up!!!

Just visited John lewis at cribbs causeway. Terrible experience in cafe toilets. No paper in cubicle. Very dirty, no soap at the sinks and no where to dry your hands. Awful is an underestimate

I visited John Lewis for my Mother of the Bride outfit. Rachel in ladies wear was such a help. Excellent customer service, listened to what I wanted, did not pressure me and was totally honest. Thank you so much. I will definitely recommend to others.

Lovely staff made my dog feel welcome, nice clean & organised store

My husband and I were so impressed with Charlie's outstanding service today in the technology section. He went above and beyond to explain all the features of the "Ring" doorbell to my husband and me. His patience and extensive knowledge helped us to decide which doorbell in the range we'd like to buy, and his friendly demeanor made the experience enjoyable. We left the store feeling well-informed and impressed by Charlie's exceptional customer service.

Came to test drive a pram. Angela was fantastic, spent ages showing us the different features and was happy to show us some alternatives to the Egg3 we originally came to see. Her product knowledge was incredible, she really knows her stuff and thanks to her we left very happy!

I wanted to say thank you to the wonderful staff at Clarins, Elemis and Calvin for helping me when I needed a little help. You went the extra mile giving me assistance to purchase and some samples at Clarins when I had left my bag on route to a hotel and making sure I went onward with my journey with what I needed. Thank you x

Staff always friendly, always someone to help when needed

Great customer services. Has everything you would want in a good store

They need to sort out their stock system. Drove for an hour to pickup a product that was marked as "in-stock" (exactly as the website suggests). Got there and they said it was marked as in stock but it wasn't actually there. Apparently quite common when its down as just 1 item in stock.

Went to buy a suit for a friends wedding. Michael was so helpful and friendly in the fitting rooms honestly made my day! Thanks champion 😎

I had the pleasure of being taken care of by Zoe on the Charlotte Tilbury counter. Nothing was too much trouble, she completely took care of me and my skin care needs. Zoe was patient with working out my skin Shade match - even taking me out of the store to check the lighting. I loved the the products I purchased/ more so as new mum I loved the service and care I received.

We have always liked John Lewis products and thought they were good quality, but over the last 6 months we have found items bought to be wanting and because they are not under "guarantee" and over the 30 day return period, John Lewis will not replace them with new items (they clearly have John Lewis marks on them). One item was an expensive rucksack which the stitching came loose on one of the shoulders and cannot now be used as a rucksack. Under the sales of goods act I cannot say this meets product quality as I would expect a rucksack to last a lot longer. That combined with another similar item we bought is making me doubt their product quality.

I want to start by saying that I love John Lewis. However, my last experience in their cafe “The Place to Eat” left me petrified…. Me and my 18 months old baby in his high chair were sitting in the cafe when I saw elderly lady in mobility scooter passing through me and hitting my son in the chair pushing him slowly but steadily until it would have tipped over if not me and the mobility scooter drivers friends didnt barricade the machine. The elderly lady driving was clearly not aware how to drive it and even after we stopped her she was unconsciously pressing smthing with her elbow which would move the scooter ahead (again). I was furious , so dangerous and when I expected the list! Why mobility scooters are allowed inside the cafe? Anyone checks whether person driving is able to drive it? So irresponsible! John Lewis should have been more careful…. This incident happened 26th June 2024 morning

Went to look at a new baby seat for my new granddaughter for my sons car, excellent service and very informative, everything was well explained, very helpful

Friendly & helpful staff. Neither letting me reserve stock or order for delivery due to no online stock & limited store stock led to a wasteful 140 mile public transport journey to the closest store with reported stock to get what I was after. It was good that the web site could tell me the believed stock level & where I could go & I enjoyed the after shopping diversion for my first visit to Wales.

We went here for breakfast last week, very good service, can't do enough for you. Curtis serving - lovely chap. Had poached eggs on sour dough -delicious. Daughter had avocado topped with bacon, Very reasonably priced. Clean and tidy .

Nice Caffè. FYI, only basic menu ☕️

Very poor experience in the cribs shop today which is disappointing as nothing but excellent service previously. We like JL because it’s dog friendly - however on this occasion one member of staff literally ran after us and shouted at us for “not following signs saying no dogs on the escalator.” When I apologised and explained I hadn’t seen the signs I was told this was “no excuse”. However, when I asked to be shown the signs - they were not there! The member of staff went on to tell me how there “used to be signs” and that the rule still stands, however I find it difficult to understand how I was to know this when there was no signage on any floor or any escalator stating as such. I subsequently received a telling that dogs should never go on escalators and an insinuation I was not looking after my dog properly. Very disappointing customer service - this could have easily been dealt with as I apologised and did use the stairs instead however I left feeling attacked by the member of staffs tone & how I was made to feel I had “disobeyed signage” that didn’t exist!

Poor experience today, shop assistant told us our dog wasn’t allowed to use the escalator, even though she’s quite happy using them and does regularly. We were asked to check the signage, only for her to discover there is no signage… not great. Additionally neither of the two cafes allow dog in, despite the signage implying at least one of them does. Laughable really. Sadly won’t be returning with our dog.

⭐⭐⭐⭐⭐ My partner and I recently had the pleasure of working with Jonathan at the John Lewis in Cribbs Causeway, and we cannot recommend him highly enough. We had a 90-minute time slot to choose various baby items such as prams, cots, sterilizing bottles, and car seats, and Jonathan made the entire process seamless and enjoyable. Jonathan's expertise and knowledge were truly impressive. He guided us through the selection process with ease, ensuring we understood the compatibility and ease of use for each product. His attentiveness and professionalism were remarkable, as he took the time to understand our specific needs and provided tailored advice that made us feel confident in our choices. Jonathan is a real asset to the nursery advice section at John Lewis. His assistance was invaluable, and we left feeling well-prepared and satisfied. If you're expecting and need help navigating the world of baby products, Jonathan is the person to see. Thank you, Jonathan, for your exceptional service! ---

Went to the Ori cafe, the staff were amazing and the cafe has a great selection of treats and sandwiches, but my god how do the staff work in such a poorly air-conditioned environment, the poor staff were doing their very best to put on a brave face but the internal temperature was ridiculously hot, John Lewis really needs to sort out their maintenance team.

I visited John Lewis to buy a new built in oven and received excellent customer service. All of my questions plus more were answered.

Today I embarked on a journey to find the right outfit for my upcoming interview. I thought it was going to be really hard to find the right clothes. When it is so important you are hoping for some good, old-fashioned assistance and guidance rather than the "here is what we have, if you don't find what you are looking for we don't have it". So, I feel really grateful to Hae Young who advised me, was extremely helpful and stayed with me till an outfit was put together. Hae Young was not hanging around but went back and forth several times to find the right top for me and the right suit and shoes. The lady in the fitting rooms was polite and helpful too (don't know her name sadly)and yes I had to spend more than my usual but I know it could have been much more expensive and I was given this special shopping experience. Thank you!

My husband and I went for lunch at The Mall, Bristol. We chose fish and chips - fish was just batter and chips were hard. I didn’t receive my side salad as I didn’t want mushy peas. We were told to go to a table with a table number as food not ready. Yet we saw customers being served at the counter with the same meal. We had to chase our order! Never again!

Great store with a large selection of items. Can be expensive so be forewarned.

We come here often but today is very disappointing. Definitely not enough staff in here. Tables full of dirty crockery everywhere. Food remnants on the seats. The food service was ridiculously slow. Staff on the right hand side really not got much go in them at all. This is John Lewis Cafe. You seriously need to up your game and increase staff engagement if you’re going to keep your customers and reputation.

The shop is very good, all the staff are helpful and friendly but if you go to the basement cafe, it’s terrible. The staff there need to learn some manners. The food was just about ok. Will not be returning .

Top quality products and customer service. The delivery team were exceptionally kind. Thank you.

All of the staff working in the bed / mattress department were really helpful when we visited today, especially given it was a bank holiday and the shop was really busy. I didn't catch everyone's names but the colleague we spent the most time with was Rhys and he was totally excellent - really knowledgable, full of great advice and so friendly. I hope positive feedback about staff members is passed on - if so, thank you Rhys!

Cafe is faultless. So helpful when I go with my little one! And they have raspberry jam 😋

A lovely man named Michael helped to find a new bow tie when the box that contained the one out was ruined. A fresh one was pulled out the stock for me with Michael falling over himself to help. I cannot commend him and the John Lewis service enough. If a commendation could be passed on, that would be excellent.

I have now visited John Lewis cafe a few times and, without fail, the customer service is awful. Staff ignore you until it suits them. Gluten free options are awful and the standard of service is just lacking. I expect a certain standard at John Lewis and this falls very short of what’s acceptable in any cafe anywhere. Is there anywhere in the Mall at Cribbs Causeway where you can find good food, a lovely cuppa tea and good service. I won’t be returning.

Huge store and really helpful and friendly staff.

My favourite shop, staff understand what they are selling, are always polite and helpful. The prices are generally good for quality stuff. The removal of never being under sold is a minus, knock off 1 star because of it.

Just bought what feels like the last bread maker in the UK. It was ex-display. They said it would need PAT testing, so I assumed Id have to pick it up in a few days… as it turns out, they have an in-store electrician, who did it there and then, and they packaged it nicely for me and I walked out with it today. I am impressed with how prepared for this scenario they were. The staff were of course super helpful, but thats par for the course with JL.

I bought a lovely looking pair of boots last november. Westland, by josef seibel. After only very light use , about twice a week for four months tewy have fallen to bits. The sole pulled away from the upper on both feet even though the fit was perfect, no squeezing. The patina has started disintegrating. Pics attached show where i have had to glue the hole. Inspite of my having the boirs and a transaction statement from the bank john lewis refused a refund saying they would need proof of exactly what i purchased for £89.99. The store obviously could trace my transction and the item purchased through my debit card details but they refuse to. Neither the product nor the service are what i would expect from a reputable store. Rubbish

Staff are always super friendly.

Store is nice and has plenty of nice (but rather expensive) things. However the staff really hassle you in the technology section. Got approached 3 times in less than a minute. I know they can’t always know if you’ve been approached but they really get onto you. It’s been like that every time I’ve visited (20+)

Asked for fragrance samples that said there was none then 2 seconds later gave a 5ml bottle to someone for free they lie and they discriminate don’t go to this awful shop

Great store over 4 floors, free parking & all wheelchair accessible. Lovely little coffee shop in the basement & a brilliant restaurant on the top floor. Nice for breakfast, lunch, afternoon tea & snacks. Staff are so helpfull across the store, nothing is too much trouble. I highly recommend a visit...this is exactly how a department store should be.

Very helpful service from the tableware department this afternoon. A successful purchase made after staff went the extra mile. Thank you.

Usually find everything I need here

I drove for an hour to get 4 products which the website said were in stock in this branch. When I got there, 3 of the items weren't there. I asked the floor assistants and they didn't help, just pointed me in the vague direction. Will just use Amazon next time. Shops - this is how you lose trust and lose customers. If you're customer service is bad and you website makes false promises, people won't come back.

Terrible customer service if u can even call it that. As always, happy to take ur money but as soon as there’s an issue, do not think John Lewis are going to do what they claim. It’s just a bunch of words they use to lure u into giving them money and don’t actually follow through with their promises. DO NOT USE THEIR CURTAIN MEASURING & FITTING SERVICE!!! It’s overpriced, takes months, and they cause damage on installation

We had the good fortune to call into this 'place to eat' today. Julia saw us waiting in such a long queue and came to advise us all on what was available. We asked was there gluten free soup and she looked through her allergen list. There was soup for us but I had already checked and saw there were a couple of GF sandwiches. She brought us the sandwiches and then took us to be served for drinks. Extraordinary attention to detail which was very much appreciated. Thank you

Jacki helped me find a shopping list of items for my grandson for his birthday she was amazing and so helpful Thank you Jackie for your hard work

Very Disappointing Well this place used to be a good experience in the days when crepes were available and other decent hot food. Now only soup. We settled for the filled rolls - really dry and verging on stale! Cut so as to give the impression of overflowing filling but not much in it at all. Cold drinks lukewarm. All in all I think calling this The Place to Eat is quite optimistic! I mean this is John Lewis for heavens sake. What on earth is happening?!

We were looking to buy a laptop and were served today by Joel who was incredibly helpful. Received excellent level of customer service.

Best toasted bun with sausage of 2023

Love john lewis in cribbs causeway. Do much selection. Lovely staff.

Stopped for a quick coffee. Staff were friendly. You order at the counter and are given a number to take to your table and then the coffee is brought to you. Not sure why there’s a sign asking you to wait to be seated, seems unnecessary.

Good quality products on sale but prices are high.

I visited the restaurant late morning and chose a piece of Victoria sandwich to share with my Granddaughter. The cake was clearly stale as it crumbled into nothing when we tried to eat it. The portion was small and I paid £3.95. I don't think it should have been sold. I could have asked for a refund but we'd have missed our bus, so we just left.

Went in with my best friend and her 9 month old son. She popped off somewhere whilst I went to the till with the baby, and the 2 male customer assistants fussed over the baby, and were so kind. I forgot my phone at the till, and when I rushed back to get it, both gentlemen were again, so sweet. Thank you so much! Sorry, I forgot your names!

I went to John Lewis at the Mall, Bristol on Black Friday with my pregnant daughter who had an appointment in the baby department to look at prams etc. We had the appointment with Cora and Louise and what a fantastic experience it was, they were both so knowledgeable, helpful and kind (my daughter had a bit of a wobble!), full of advice but in no way pushy. We ended up buying all of her baby stuff, pram bundle, cotbed, mattress, swing bouncer, sheets etc in John Lewis over another store near by. ‘John Lewis’ these two members of your staff are a credit to your company and should we need anymore baby related items we would most definitely seek out Louise or Cora. Two very happy customers and would 100% recommend the baby department at John Lewis The Mall at Cribbs, Bristol 😊

I bought Christmas present and had beautifully wrapped 👌👌👌👌👌

Very disappointed as no hot food only soup and toasties only one colleague clearing tables notices everywhere asking you to place all dirty dishes on trays place in cabinets If you dine at John Lewis you expect better service

There isn’t much choice in women’s clothing

Obviously a great shop however bought a frying paying £100 used 4 times and non stick non work completely failed so took it back and had to deal with 2 members of staff lecturing and having a go at us about not using a frying pan wok properly like we were abusing it as though we were delinquents and setting it on fire… too hot to wok apparently and that it was our fault etc just really not necessary got a refund eventually bought a hairy bikers wok in tk maxx for £25 and works perfectly on induction cooker as responsible cooking adults would use the same….

Never again ! We arrived at 11 40 am and told as we approached, lunch would be ready in 10 minutes they were just changing the hot plates to lunch dishes. As we waited we were told the soup was ready it that's what we would like but no menus to be seen so we had to ask what it was . Two dishes were placed on the hotplate pies and a dish of ? it was still a guessing game ? The serving staff had to verbally explain every dish as they arrived still no menus or info we were told we could order toasties as before nothing telling us what was on offer , so again they had to explain to every customer who asked what the fillings were . They were waiting to serve the food until the battered fish was ready which was delayed , instead of serving what they had . It was a complete shambles !

Clean,tidy helpful & polite staff.

Staff amazing Very clean store Cannot fault them

Sofa section. Too busy talking amongst themselves. Found what we liked but will go elsewhere. Not impressed by customer advoidence

Tim & Mark delivered cooker & fridge on 19/10/2023 from John Lewis. The service was top rate, cooker installed including electric connection & wireing. Cooker install is not easy getting levels right & moving heavy appliances which saved me a lot of work & time. Good to deal with nice people who were very efficient, & a credit to John Lewis. Five stars all round.

Fantastic shop to browse , very clean and tidy and over 3 floors.

There is no organisation in the restaurant staff stood around not knowing what to do

I purchased a washing machine in store at Cribbs Causeway. Service was good and arrangements were made for delivery. The day before delivery, I was allotted a late delivery time. Not ideal, but happens. Waited and waited, but no delivery during the time given, with no telephone call. Delivery people phoned fifteen minutes after the allotted time to say that they will arrive in 10 to 15. Okay, a courtesy call beforehand would have been decent, saying that they would be late. On arrival, they went into auto mode and started to dismantle the old washing machine. I then noticed on the packaging the words Samsung, I ordered a Bosch. Obviously no Q.A. there then. After being redirected by Customer Services and speaking to various members of John Lewis staff, I eventually managed to order my washing machine. Annoyingly, having to wait another week. I found that all the staff I had spoken to were polite. However, some were unable to understand what was being said, which was frustrating. The fact that you have to repeat yourself on numerous occasions, I felt was unnecessary. On one occasion I spoke to a Customer Service advisor for over 50 minutes without reaching any conclusion. A disappointing experience. Five stars for : Initial service, those people delivering and connecting. Customer Services, I expected better. John Lewis 'management', I hope you read these notes.

The restaurant was quiet and the staff on the counter were pleasant and helpful. Thank you. I was alone, trying to carry some big bags and a tray and managed to tip my whole (large) cup of coffee over myself and the floor while trying to put my tray down. A nearby lady clearing tables completely ignored this. Another customer came to check I wasn’t scalded. I asked the staff member for blue roll (which she was using), she gave me one sheet. My blouse and trousers were soaked and there was a huge puddle on the floor. She began to clean the puddle up. I was left dripping. Another staff member came over and the first staff member then began to take action. My coffee was replaced. The coffee on the floor was cleaned up. I asked for more blue paled roll to try to clean myself up. I had just driven 2hours to get there, had missed lunch and sadly, did not feel looked after.

No gluten free sandwiches in the cafe. The manager admitted they have had plenty feedback and it's been like it for some time. Just plenty of excuses. There's plenty of gluten free bread in Waitrose. Perhaps someone could pop in and pick some up. Why large vegan available but not for people who have NO choice on diet.

A rare visit for us to our nearest large shopping mall, led to a visit to this in-store café. There are many food outlets in the mall, but it was a busy Saturday early-afternoon and the queues for some of the eateries were very long. We found this café in this department store on the top-floor. There are two serveries with independent queues: one for sandwiches and cakes plus anything that is served cold, and then there is the hot-food counter where various cooked items and for food cooked to order are available. We decided on a toasted ham and cheese sandwich each. It should be noted that hot drinks were served on either counter, although it does seem from signage and because the hot drinks making equipment at the hot-food counter is slightly obscured from view that you might be obliged to queue twice, to get a hot snack and a hot drink. My Partner went off with the hot drinks to find a table, and I waited a few minutes at the hot food collection point for the toasties to be freshly made. Therefore, you may assume (correctly) that there is no table service offered here. The toasties were produced without fuss or significant delay and they were like the coffee and tea very good indeed. Total bill was £16.55.

We visited The Place to eat in John Lewis to have coffee and cake during an afternoon of shopping. It was about 3:30pm on a Sunday afternoon and the queue was moderate in length. We briefly looked at the few remaining baguettes but they were a bit past their best so we decided on Fruit Scones with cream and jam. As we were moving along in the queue, behind the counter was shambolic and untidy with empty cake plates, overflowing milk tray and an array of crockery. The staff seemed tired and disillusioned and the service, although polite, was lacklustre. We had to ask for cream and butter, and teaspoons as none were available. I couldn’t eat all of my scone as it was not fully cooked, and had become dry and powdery. My partner ate hers because she was starving! The place to eat has suffered terribly since they stopped making everything in-house. The quality has dropped noticeably and with the obvious staff shortages meaning dirty tables and unhappy faces, this was not a pleasant experience. It used to be so good, but I’m afraid the focus on profit over customer service is apparent here and in the rest of the store which has tired displays and a general feel of lack of care. Sorry John Lewis, you’re losing it.

Just wanted to say that Cerian and his colleges were fantastic on Thursday evening 14/9/22. Came in looking for a photo frame last minute and asked if they had any in the stock room. Really appreciated the staff taking time to find the product I needed, they were apologetic for the wait though they needn’t have been and couldn’t have been more friendly :)

They sell good products and looks high end shop but depends what are you buying and brand. They are not cheap but price depends on brand

Whether it is a cost saving exercise half of the usual counters are closed during the week. What is left was particularly drab. The Coronation Chicken filling to the baguette was good. The bread was tough to chew - be careful if you have crowns or veneers! We refused the Carrot cake as the interior bore no resemblance. The Red Velvet was dry and sickly with the Passion Fruit cake being acceptable. The large black Americano are supposed to have 3 shots of coffee a particularly tasteless affair. Fir a company that has a name for quality this was a disappointing treat. We should have gone to Marks and Spencer.

Queue after Queue. Staff slow and Tables left dirty . Dreadful disabled access around the whole store. Unhelpful Staff. What is happening to John Lewis ? This used to be my go to at the Mall in Bristol. Very very disappointed

I used to love the John Lewis basement cafe at Cribbs Causeway but my first visit to Ori was disappointing. Why do you have to queue to be seated in a casual coffee shop? I was pleased to find there was a gluten free cake but it was pricey and not that big. The coffee was very strong and bitter and I waited 10 minutes for it to arrive. I won't be making it part of my shopping trips in future. Bring back John Lewis lovely staff and great coffee.

A nice visit to Cribbs as usual. But a much smaller selection of curtain materials and I'm afraid to say I find the ready made curtains on display boring. Also to my horror a couple walking through the curtain department with a dog. Definitely not a guide dog. Surely John Lewis aren't allowing dogs in? If so you've lost this customer. There's a place for dogs and it certainly isn't the soft furnishing department in JL.

Shame as used to be a go to restaurant when visiting The Mall. Very little choice now. Now I wouldn't have minded so much but we ordered Cheese and Onion Toasted sandwiches which was strange - a slice of cheese (not melted), and a paste of what seemed to be grated cheese and a bit of onion? The green leaves that were on the side were dry, limp and edge bits were rotten. The toasted sandwich was lukewarm. The bottles of juice were also warm. Wish we hadn't visited and given them the money. We won't be again.

Chose fish and chips and whilst the fish looked good it was far from satisfactory - batter crisp on the outside but squidgy on the inside hiding a portion of fish much smaller than it looked on the outside. It was basically tasteless. Considering what they are charging I expected better.

I love to shop in John Lewis lovely place, shame the cafe service is so unorganised. Food was good

Excellent department shop. The cafe for one is amazing, I will always recommend the savory pancakes and you can watch them make it on a giant pancake pan. The craft section in this job is extensive and actually reasonably priced compared to other craft shops. The back to school and kid ranges are great and you can get free shoe measuring and a baby starter kit list for new parents (with no minimum spend).

LEGO Star Wars Mos Eisley Cantina, £344.99 I am not sure my previous review/ public complaint was clear. The primary issue was NOT the partial refund! The bad feedback came primarily after I had exchanged the same set twice and then received yet another damaged set the third time... Because John Lewis knew I was a collector, they emailed me photographs of immaculate sets from their warehouse, then continuously sent me damaged sets that looked like they were from the discount isle. However, under the Consumer Rights Act of 2015, they are not permitted to sell damaged items. Furthermore, any set that has been opened is considered damaged according to LEGO policy. So, how did the sets pass quality control or not get discounted in a John Lewis store? It appeared to me that they were attempting to sell me discounted sets at full price. Then believe that it is okay to offer a stingy 20% partial refund. I find it stingy, as the same set, in immaculate, brand-new, flawless condition, is routinely discounted at John Lewis, with the most recent discount being 20% 2–3 weeks ago. Considering I had to go three miles back and forth to pick up and drop off each set (18 miles total), John Lewis has wasted both my time and money. I am really not happy!

Very helpful assistant - Lisa - in furniture assisted in helping with a faulty mattress. Thank you for taking the time to assist with the customer, who was my elderly mother, rather than simply trying to replace at the cheapest cost to JL. Fingers crossed your input will net a positive result 🤞

We visited John Lewis on Saturday the 22nd of July at 13:00 to purchase some baby products. We were greeted by Louise on the baby section who provided us with excellent customer service. Louise was polite and friendly, her product knowledge was amazing and she helped us pick the right car seat and mattress for our cot. Thank you.

DO NOT GET JOHN LEWIS TO FIT YOUR CARPETS. I have just decided to replace the carpets that John Lewis fitted several years ago. I purchased the new carpets for the whole house which is almost 300sq meters of carpet. The fitter arrived and attempted to take up the carpet and almost broke his back. Every carpet in every room has been glued down solid in every inch. The underlay is glued to the floor and the carpet is glued to the underlay. The fitter managed to replace the carpet in the smallest room 3m x 4m which took a whole day. He said he wouldn’t be able to do the rest of the house and left which I don’t blame him. Today I set about taking up the landing carpet with my wife and 2 sons and it has taken us all day tearing at the carpet, taking it up in 6” strips at a time and scraping the underlay up an inch at a time. I wonder if John Lewis would have wanted to do the job a second time? I very much doubt it. I called customer support to get some advise on how to get the carpets up and the best Pete could do was to say I should just give it a hard pull. Hahahaha! Unbelievable!

We visited “The Place to Eat” on the 2nd Floor this morning (around 10am) and wished we hadn’t bothered. Queues stretching to the escalators with one hot food counter and one cakes and hot drinks counter open. Staff and two managers (black male and female with glasses) milling around not contributing to sorting out and better managing the queues - for instance, the 2nd hot drinks counter closed through out our visit. On the one cake and hot drinks counter some staff at a loose end and trying to establish what cake (if any you wanted) where you pick up your trays and no where near where the cakes were actually displayed so you can see what was on offer. There was one member of staff who’s sole job seemed to be stacking different types of scones with food tongs onto a display plate as high as she could until they toppled over! Then she would just pick them up with her hands and re-stack. Cakes seemed to be served on great big plates and one customer returned hers back to the assistant and asked for it to be put on a smaller tea plate. The assistant merely put the first plate back on to the stack of clean plates (hygiene implications etc)! The only complement you could give to the counter shambles was a young guy who was really proactive with taking customers’ hot drink orders and directing/supervising other “clueless” staff. When we finally got to our table (after 20 minutes queuing) we were greeted by a dirty table. We then caught sight of several notices dotted around the seating area asking customers to help by clearing their own tables on to trays and returning them to the tray racks (see photo). As for the quality of the food, our coffee and walnut cake was tasteless in flavour (@£3.95 per piece) and just over sweet sponge. Yuk 🤑 is how I would describe it! Our coffees were mediocre and luke warm and certainly nothing of quality etc. So if this is the new so called quality we are to expect from John Lewis then no wonder the Partnership is losing money hand over fist. It’s chairman Sharon White publicises that JL stands and promotes good Customer Service standards and wants to attract customers back into its stores. From our experience of “The Place to Eat” this morning, we will definitely not returning back to this sort of shambles and food quality. As the two managers standing around talking and doing nothing, it’s a pity they didn’t go on the counters and help out - don’t tell me, it was probably too below lower their pay grade!

Always great customer service and great selection of goods clothes etc and some great deals on sale items in men's fashion which are hard to resist!!

Staff very polite, and helpful. Loads of lovely staff on display.

Delicious soup, toasted sandwich and coffee - really enjoyed lunch at John Lewis today. A member of staff carried my friend's tray to our table; this was really helpful as it gave my friend time to find a good spot for her pushchair and settle her little boy. It was busy yet calm and we didn't have to wait long at all. Comfortable seats with great views across Bristol.

Tried to visit the cafe on a Saturday afternoon but they had closed it (no sign until you got up there). Went to downstairs cafe, placed order and then rudely told we couldn't use the voucher as they are not part of John Lewis (?where does it tell you this) Wouldn't make a smoothie for my daughter but with no explanation why. Then proceeded to moan about the upstairs cafe and how they close because their pot wash is broken and then downstairs have to put up with all the customers! Drinks were slammed on the table but they forgot one until we asked again. Staff were rude, service terrible and be warned you cannot use JL cake / drinks vouchers downstairs.

Delicious gluten free cake in the basement café , they also have gluten-free bread and a separate area to avoid cross contamination, waitress very clued up on gluten-free food. I was impressed and will return.