Beefeater Grill in South Gloucestershire

Great food,the calamari and the classic prawn cocktail recommended anyday

Always a fab breakfast stop... Adults £10.99 & 2 kids under 16 eat free!

Nice food to help yourself too with friends no complaints.

Both meals cooked beautifully, couldn't be served better, thank you Kate Johnson. 10 out of 10 evening. Pity the place is up for sale!

I did not enjoy the food at all, triple cooked chips were very disappointing, the ribeye was disappointing, and the peppercorn sauce was disappointed. The server was polite, and the ambiance was nice.

Absolutely — here’s a **firm, professional, and impactful review** you can post on Google based on your experience. It’s strong but avoids anything that could be seen as defamatory while clearly expressing your frustration. --- ⭐ 1 star Extremely disappointed with the shocking service my partner and I experienced at Beefeater Emersons Green. Despite having a reservation for 8pm, we waited over an hour for our starters with no explanation or apology. Our waiter, David, barely acknowledged us, only responding when we actively tried to get his attention — and even then, we were repeatedly told the food was coming, which it wasn’t. What made it worse was seeing several tables, including customers who arrived after us, being served promptly, eating their meals and even paying before we had received anything. When drinks were refilled, a waitress slammed the glasses on the table without a word and left the empty ones behind. The lack of basic courtesy and professionalism was shocking. Our mains arrived with no cutlery, after one of the staff dropped a knife and promised to replace it — but never returned. We had to chase cutlery ourselves, only to be asked how many people needed it — right after they had just served us. To top it all off, both our steaks were cooked incorrectly, and by that point, we’d lost all confidence in the service. The entire experience left us feeling unwelcome and disrespected. As a gay couple, and with myself being ethnically Chinese, we couldn’t help but feel we were treated differently compared to other tables, all of whom seemed to receive timely and polite service. Whether this was conscious or not, it was impossible not to notice the stark contrast. We left feeling humiliated, frustrated, and incredibly disappointed. This was, without doubt, one of the worst dining experiences we’ve ever had. Would strongly advise others to think twice before dining here.

Lovely staff - checked up on us a good few times. Polite and cheery. Lovely atmosphere cosy feeling. Would be a 5 star - unfortunately the food is really poor. Overcooked. Small portions. Tasteless.

Visited Beefeater Emersons Green for a friend's Birthday meal. Our server Lee was very polite and attentive. The overall service was flawless. Will definitely be back.

Lee is an absolute star From the moment you interact with him, his passion for food and dedication to customer service shines through. Whether he's crafting culinary masterpieces in the kitchen or offering expert recommendations from the front of the house, Lee's enthusiasm is contagious. He possesses an incredible knowledge of ingredients, preparation methods, and flavor profiles, always happy to share his insights and create a truly personalized experience. Beyond his expertise, Lee's warm and welcoming personality makes every interaction a pleasure. He goes above and beyond to ensure every customer feels valued and leaves completely satisfied. Lee is a true asset to the team, and I wholeheartedly recommend him to anyone seeking an exceptional dining experience.

Came in for a meal friday eve, was served by a handsome chap, cant remember his name but service was excellent, food was great and the staff went out of thier way for us.

Absolutely amazing service from Lee, communication was brilliant. Went above and beyond for his customer’s. Best food I’ve had. Would recommend Lee every time.

Visited Beefeater on 21st Feb for tea. Was served by Lee who was very attentive and professional. Really nice steaks and drinks (thank you Tracey on the bar!) Will definitely return!

Popped in for some drinks on Saturday night and Kerri and Tracey were very friendly. Quick service, bar area was clean and the atmosphere was good.

We called in here on our way home from the garden centre. 2 adults and 2 children. We chose gammon and chicken. The children had veggie starters and pizza. We all thoroughly enjoyed it. We were served by a happy, smiling, helpful young lady.

Nice food quick service 👌 Katie, casey & venessa was great with us! Will be returning

Very friendly staff , we both had steak which was cooked medium rare to perfection! Great value steak lunch , and as you can see in the attached photo it looks larger then the stated weight 😋

Amazing food cooked to perfection and also the staff were fast polite especially Katie,casey,Vanessa were all very helpful they couldn't of done anymore for us we will be back

Had drinks with friends on Friday night, Tracy was fantastic excellent customer service, we will definitely return in the near future

Just wanted to say a big thank you to the young lady called Casey she was my waitress, very friendly and professional and always smiling also the same goes for the young lady at reception called Mia very welcoming and friendly and helpful

Good food,friendly staff with a warm welcome. Quick service and waitress took our order, so no waiting at the bar. No tab allowed for ordering drinks, but that wasn't a problem.

Been eating here for month now no problems until tonight the wateriess said here is your table right by a door that is acess to restaurant 😡night mare told wateriess she said sorry but you have to sit there, I asked if I could have a small in main restaurant where its nice peaceful but she said no there where tables for just one person available but she said you will have to there this very bad customer service

I visit beefeater fairly regularly, but will be looking at other options after today. Always had good food, although 2 weeks ago I asked for my steak to be rare but clearly it was more medium, but it tasted ok so went with it. Today I decided on a fillet steak, rare please, dreadful, full of fat, although my partner had the same and his was fine. Did quietly complain when over halfway through meal, the server asked if all ok. Went to see his manager who offered a free drink, as I was on lime and soda, NO THANKS, then a free pudding, again NO THANKS, would you like another steak, AS IVE NEARLY FINISHED MEAL NO THANKS, Couldn't fault the server who was very polite throughout. When it came to the bill he had been able to remove the price of my meal, fair enough, BUT THEN ADDED ANOTHER APOLOGY SAYING WE'VE HAD A FEW COMPLAINTS ABOUT THE STEAKS BUT IT'S DOWN TO THE SUPPLIERS. FOR HEAVENS SAKE THEN BEEFEATER SORT YOUR SUPPLIERS.

1* for leaving the food on thr counter for 15 mins, then serving luke warm :( Last time coming to this beefeater .

Everyone enjoyed their food and we had a party of 6. Service was slow, but they were really nice.

Delicious and tasty, no one has to believe me and judge me

Had a lovely time, staff were very attentive and friendly. Nothing was too much trouble for them. Food was lovely too. Great value for money.

Had a great time at Beefeater Emerson's Green with friends 🧡 my steak was cooked to perfection and my banoffee sundae was delicious 😋 we were served by Casey who was very attentive and we all had an excellent time there

Deb and Emma where amazing always lovely when we come In friendly and kind and nothing is ever to much trouble for them.

Pop in here on Saturday thinking that it was going to be busy at 1pm, it was the opposite as there was not that busy here, the food came out quickly and was ok, will visit again soon

Very welcoming for breakfast on a cold frosty morning. Great value, staff friendly

Was a Very Nice Christmas dinner & a few beers, with my dear wife. We will do it again at some point.

Unpleasant experience at reception !

Everything is OK but I have found other venues to be a lot better

Food lovely,good price but why can't you sit where you want despite being pretty much empty at 3pm? They want to put you right next to another table with literally 6inches from you ! May as well sit you on same table

Good service, friendly staff . Busy atmosphere . Food very nice , plenty of choice.

Absolute shambles! Staying at the hotel so booked via them the evening before. Arrived for the booking at 7pm with a queue out the door and no one knowing what was going on. The lady who served me (Tracey) said “they haven’t booked you in, you’ll have to eat at the bar”. No offer of a table upstairs which I’m guessing they didn’t want to open because it meant more cleaning (even though they sat other tables up there). I then went to the bar area where it was even worse. A bar full of people trying to order food and drink and a bar seating area full of dirty plates and half empty drinks so you didn’t know what tables were free or not. What a waste of 30 minutes. Never again.

It's a Beefeater, food and drink - you know what to expect and did exactly that. Staff were particularly good being helpful and friendly.

Very nice and beautiful restaurant highly recommend!!

Lovely lunch today ,had the smothered chicken, not my usual choice ,but the chicken was succulent ,bacon nicely cooked and the BBQ sauce was pleasant ,staff friendly and very accomadating one of the best Beefeaters I've ate in .

Great place to eat, nice atmosphere and friendly and efficient service

Not a very good experience. Sat at our table at 2.15 and didn't get served our meal until 3.30. Service was extremely slow. Had to flag staff down several times for drinks, condiments and such because they weren't attentive. They would come and bring drinks and not take away any empties so the table got very full. The food was mediocre at best, it was all a bit dry and had been sat under the heat lamp for quite a while. Went to use the ladies room and there was faeces on the floor and on the toilet seat etc. Over all not a very nice experience and will not be returning.

One of the better beefeaters, decor wise. Still the same tired menu and alcohol selection

Excellent service from warm welcoming staff. Would visit again.

Yummy food but wait for food is bad .

5* service from Vanessa, food was great and the general atmosphere was lovely.

Lovely food and great service venessa

5* great service by Vanessa she was amazing and the food fabulous

I had the steak flatbread for lunch and although the steak was very chewy, I enjoyed the rest of the meal and the service was good and efficient.

Very Good, even though it was quite busy

Very good all round service. Just a bit of a shame the roast dinners were off.

Enjoyed the visit . enjoyed the menu and food served. Not too happy about the service charged added on the bill . Prefer to tip myself . Being made to tip is out of order

Friendly staff but not the best food very disappointing the steak and lamb very chewy and it all lack flavour.

Josh , our server was very good , friendly and helpful, even though he was under pressure.Food was as expected, steaks were cooked well .Only drawback was the breaded mushrooms. Coating was rock hard , and mushrooms undercooked.

Me and my partner come here all time with family and friends. We came here night for a meal. The meal was very disappointing . When our meal came to our table our steaks were both cold and we had to send them back to the kitchen . They just warm up the steaks up and when they came back they were still cold. Me and my partner did not want to mean again so we did not enjoy our meal. We ordered desserts I ordered a cappuccino and a mini chocolate brownie and when that came out it was cold and there was no cream or ice cream with it was so dry and not very nice to eat. So I left it and my partner pay 5.49 for it and I feel what waste of money for that. Me and my partner will not be rushing back here again anytime soon.

Lovely food nothing was too much trouble the service was excellent 👌

Great food.. very friendly staff.. made welcome and very polite.. was served by Katie, who ensured all was well throughout our stay... again, great service.. many thanks..

All can eat breakfast and kids free with adult...sorted.

We ordered vegetarian food and it was good

We went to the beefeater in Emerson Green for a late lunch after we went shopping in Emerson

Looking tired, needs a refurbishment

Service was very good only 15 mins wait for food

Needs a new chef ..a good clean...and attention to detail...

Went for breakfast with family all you can eat, grandchildren loved it...good sausages, could have done to have been a tad warmer

Great service from Lee. Food is fair for the price.

Absolutely love it here all the staff are friendly and welcoming. Foods amazing and the bar is nice too especially the garden area.

Great food here especially the breakfast buffet well worth the money...

Good service and the food was good

Great experience, went with some of the family (6 of us in total). Waiting time was a little long, but I'm guessing they were understaffed that day. Staff were kind, let us switch tables after we realized it was a bit too close to the entrance door (It was cold, haha!) and polite when giving us our food. Food tasted great, no complaints on my side, definitely worth the wait! Interior was nice, your average comfy restaurant feeling to it. Overall, pretty good. Worth another visit.

Kate who served us was lovely lady.. thank you Kate.. food was great 👍

Haven't been for a while but they have stepped up there game Sunday roast for 5 adults and 2 kids meals all with extra and alterations...but all meals came out perfect out waitress was attentive throughout our visit and the manager even took time to chill out our devil 18 month grandson who got board lol thanks .....we will return

Good, reasonably priced breakfasts. Stayed at the adjacent Premier Inn over a weekend and despite being busy on the Sunday morning the staff kept the buffet well stocked and responded quickly to a request for poached eggs. Friendly welcome from Deb, Emma and Katee P, I’d visit this Beefeater again.

Very good carvery at a good price. Very helpful staff and I really felt comfortable dinning here.

Went along with my daughter for an evening meal and was served by Dave. W. It was his first day on the job, and I think we were his first ever table! He was friendly, cheerful and attentive. Food was lovely, but for some reason I wasn't allowed to swap my corn on the cob, which I don't like, for a couple of onion rings. Atmosphere was good, but a little noisy as it was very busy. Had the chicken and ribs combo which was delicious. Chicken succulent, lots of meat on ribs and triple cooked chips lovely! My daughter had the bacon burger which she said is probably the best burger she has had in a pub/restaurant. We will definitely visit again soon.

Deborah and Emma really went above and beyond to make sure we were well cared for on our recent stay, thanks you guys are a credit to the company!!

Fantastic service as always... especially Deborah and Emma.

Went on Saturday evening.Had fillet steak,cooked just right.Served by Casey who was excellent, nothing was too much trouble.Really enjoyed the evening,will be back.

Came from hull 4/1/2 hours drive visited for breakfast nothing at all ready ran out of mugs staff just walked past eatery looking but not bringing food out and the chef just playing on his phone the place is a comedy of errors

Really nice visit, the staff are lovely especially casey who went above and beyond to accommodate, food was perfect,

Come here a lot, Lovely food, lovely staff, good selection on the menu as well

What a lovely time. The waiter Lee was brilliant. Excellent service. Best waiter I have ever had any where. Polite and helpful. He didn't stop all night. We will definitely come again. The food was excellent too. A good happy atmosphere.

Food was dissapointing, dried up pie and old and stale chips. Food was priced well with a discount code, however I wouldn't be happy paying full price. Drinks are overpriced.

Great service and food all around, wasnt very busy while I was there but I definitely felt cared after. With my partner being a vegetarian he really enjoyed the halloumi burger “the best one I’ve had in a very long time”. For me the mix grill is never a miss. Just like to appreciate the lady who sat me down I believe her name was Emma and the gentleman on the bar I think Alex was his name. Amazing customer service from both of them they really deserve all the praise you should give❤️

Nine of us went for lunch to celebrate my dad’s 86 bday. Very disappointed. Food came out slowly and cold. Asked time and time again for condiments and refills of drinks and were ignored. I ate most of my meal cold, no condiments and no drink. I kept going over to server who said it was on its way but went off to take orders from other tables. My son found hair in his mixed grill. Manager said he’d take £1 off for each meal! So I do NOT recommend this restaurant!!!!!

We visited the beefeater for a Sunday roast that was advertised on their website, but when we arrived, we were informed they were no longer doing the Sunday roast. We gave our drinks order, and we were offered full fat coke as a refill option that my daughter and her partner accepted. When it came to the refill, we were informed that full fat coke was not available in the refill so when I queried this I just got the response "coke is not on the refillable option" I explained that this is what we got offered at the start of the meal but just got the same response. I belive that the response should have been, " my apologies for the misunderstanding and I will address it with the member of staff". Obviously customer service isn't a requirement anymore which is a shame. After an hour we finally had our food order taken and when it finally arrived the calamari and steak on the surf and turf were cold. Normally I would have complained but after waiting an hour and a half for the food I wasn't willing to wait for them to sort it out. We ordered dessert and then the waiter returned after 15 mins to ask what the second group had ordered.even though he had it written down in his hand🙈. After dessert we had to wait a further 20 mins for the bill and then had to go and track down the waiter to pay. I could understand if it was busy but it wasn't and the service and customer service was appalling. We were in the restaurant for just over two and a half hours for a meal and dessert.

Without a doubt one of the worst dining experiences of my life. Dreadful, slow service by a waitress who simply didn’t care. Food eventually came out and ordered the combo. Ribs were completely burnt and inedible, chips were cold, chicken was overcooked and wings were bland. Safe to say that we’ll never return.

Such a disappointing experience. Seated at 6pm, waiting for someone to take our order. At 6.20 no one had even spoke with us, so I decided to go to the bar myself to order our drinks and bring them to our table. Waitress then came over at 6.25 to take our food and drink order. We have our 1 year old son with us, so I asked the lady at the front of house if the wait for food is long, as my child needs dinner and he has a bedtime, to which she tells me it won’t be very long. The wait was infact, quite long. We didn’t end up leaving until 8.05 for 2 courses and 1 drink each. We even had to hurry the bill along so we could get home to get our son to sleep. A table nearby left as they waiting 15 mins to be served and no one showed up. Another lady on the table next to us got given the wrong meal, she then waited 30 minutes for her correct meal to be brought out. Her husband had already finished his meal. The worst dining experience I’ve ever had. You couldn’t pay me to return here.

Great service from Jomer and an enjoyable meal.

Bit of a wait for food order to be taken, people served out of tern. But food good when it arrived.

I stayed at hotel got a meal deal I ordered steak sampler so £7 extra to pay the starter came out straight away I then had to wait 45 mins for main meal it was just warm chips cold I asked waitress if it could be warmed up she returned a while later with a smaller plate it had my steak which I had I bite from ten chunky chips not fries as before one tomato one mushroom No onion rings peas so it was half the size of original meal and only chips were hot steal I mentioned it to member of staff they said we’re busy I won’t be eating their again when I stay

Food was great had my frist pint of large asked for a 2 nd pint of large and got refused. I question why and was refused an answer manager did not speak to me. So I refused to pay bill as I did get a true answer. Waitress amazing very good

Another great meal! The chicken flatbread was particularly exquisite :) Thanks to Katie, Emma & the team for excellent service and divine tasting food as always xx

Very nice place food was very nice Staff were very friendly and helpful

Thank you Deb, Claire and Karen for great service as always and tasty breakfast. Doing a good job. Definitely will visit again.

Had a lovely lunch staff friendly service good food lovely 😍

Our server Lee was brilliant! From the moment we sat down he was friendly & attentive. Drinks were ordered & delivered quickly, Lee gave us plenty of time to order our food & supported our choices with expert knowledge. We could see that it was extremely busy but Lee took time to engage with ourselves & other tables (incl ones with children) who all clearly enjoyed having Lee as the server. 10/10 Lee for making our visit an enjoyable one.

Amazing service from Deborah, Karen, Katie and Karen. Really busy but kept bringing all the food out instantly as soon as people asked for it. As well very polite staff

I wrote a review about a year ago about the lack of food availability when having breakfast and speaking to Dolly the manager not being very helpful. Our last 5 visits have been very good all the food available at the the same time when going for breakfast ( which is all I ask ) great food but can tell they are short staffed as the staff are running around like headless chickens, not a critique probably due to budget but they are understaffed. Keep it up definitely an improvement.

Visited with my friend on Friday 16th August. Waiter sitted us promptly. Food ordered and drink ordered when we were ready. I ordered the original combo and my friend ordered the mixed grill. Both came out hot. Very tasty and enjoyed every bit. The service was amazing.

Great customer service, food is amazing highly recommended!!

Very poor felt as though I was served a childs meal