JACOBS DOUWE EGBERTS (JDE) in Windsor and Maidenhead

Worst customer service I’ve received. Initially contacted via email and received a response but then they ignored emails asking for issue to be resolved, also ignored several calls. From reading other reviews it’s clear that this company does not care about their customers.

Placed an order via their Ebay sales back in December 23, after number of emails and phone call. Have not yet received my order.

Worst customer service ever, why don't you pick up the phone.

Moved out today relocating to Maidhead? soon.

Love the L'Or Classique coffee but won't be buying it again until you change the plastic opening. It's a real struggle to get the thing off and equally difficult to jam the top back on again!! Please improve as I love the taste inside the jar!

I have been drinking Douwe Egberts coffee for nearly 30 years my dad Andrew Olivier show me me that by drinking Douwe Egberts coffee we get a free free glass jar with a metal clasp to reuse and reuse and reuse and reuse but I haven't seen any metal clasps for the lid lately could somebody tell me why this is is you are still so much better than the rest but I would like to see the metal clasps back on again they seem to be the fashion and I understand why so come on people please be a friend of the Earth drink Douwe Egberts coffee and use jars Marks and Spencer have adopted the same method and I will show you a couple of pictures of what I'm on about

Awful customer service. Tassimo messed up an order, JDE are supposed dealing with it, but no matter how many times I answer their questions, they keep repeating the same nonsense. I wish that I could paste the entire email thread here but it's too long. I don't think that anybody is actually reading my responses.