Imperial Palace in Harrogate

Terrible service the man/owner was very very very rude . Service in general was absolutely shocking behaviour

Staff was rude to delivery person. I'm quoting: " Order just came through, and you guys just turned up!" Repeating themselvrs twice. Consequently I shall never pick-up another delivery from them nor dine-in.

My experience at the Imperial Palace in Harrogate was unpleasant. Upon arrival, we were met with unwelcoming staff. The food was overly salty and the male waiter was rude and unfriendly. He even asked us to remove our 10-month-old baby from the restaurant due to noise, while we were still in the process of eating. This was extremely disappointing and upsetting for both myself and my child. I will never be returning to this restaurant as they clearly do not cater for families with children.

Unfortunately, our experience at this restaurant was quite disappointing. The staff were not friendly and came across as rude. I also felt there was discriminatory behavior toward Asian customers, which was deeply upsetting. What made things worse was that they asked us to take our 10-month-old daughter outside because she was crying—despite the fact that other children at nearby tables were also crying and allowed to stay. This unfair treatment made us feel very uncomfortable, and we rushed through our meal just to leave as soon as possible. We did not enjoy our visit and will not be returning.

Can't say anything bad about this place. Food, portions, quality and the service are all top notch 👌

Perfect all you can eat Chinese. Dishes cooked to order and loved everything especially the peking ribs

It was Mother's Day and we were here for dinner. Tasty, fast and pleasant) the food is tasty and appetizing. Thank you very much for our time with you🥰

First time here as highly recommend by a friend, fantastic experience, superb food, quick service, my favourite place to eat when in Harrogate,

Had a lovely meal at the Imperial Palace this evening. The staff were all really nice and polite. And the food was really nice. Absolutely couldn't fault it at all.

Firstly I would like to say I have visited in the past and the food has been good, so this is not a complaint about food. We arrived at 5.20pm on a Saturday without a booking. We did try to call but no answer. On arriving we can see the restaurant is only perhaps a quarter full, so thought we might be in luck. Unfortunately we were not, and that is OK, we hadn't a table booked so no problem. What I do have a problem with is the lady behind the bar when I enquired about a table, literally shouting at me to go away, you didn't book come back later! Seriously I only asked any chance that you have a table. I didn't push or ask repeatedly. I asked just once if they had a table free. No need to shout at me! I don't mind they didn't have one. It happens. It's a shame really, had driven there on the off chance as my kids are visiting from university. And just because of the attitude. I will never go back. The friends I have recommended in the past I will tell what happened. And of course, I posted here too. I appreciate some might think I am being petty, but when anyone goes to any kind of establishment. With the intent of spending money which they require to function. The very least they can do is be polite. Just say sorry we are fully booked. That's all it takes.

Though this restaurant has the option of paying a set amount of money and then you can eat as much as you want to. It is not a cheap fast food eatery. It has good service and the quality of the food is very good and well presented. they do not hurry you and the wine list is also OK

the beef with vegetables have taste different like niormal,the beef was off and everything have taste off.very disappointed

We stay in Harrogate regularly to eat here, and travel all the way from The Lake District to do so, it's that good. Have spent a lot of time in Hong Kong and I have to say the food is excellent, and consistently so. We have nothing like this where we live and the only other place anywhere near as good is in Manchester. If you know what good quality Cantonese food is, you will love it love it love it here. Simon xx

Booked a table for 7:30 but arrived at 7:20, only to be told our table wasn’t ready. We were asked to wait in the takeaway area with a drink, which we did. By 7:50, the previous diners were still eating and drinking with no sign of leaving. The owner showed no remorse or apology, simply stating he couldn’t ask them to leave and suggesting we go elsewhere. We ended up doing just that—across the road at a fantastic Thai restaurant with excellent food and service. Safe to say, we won’t be returning here.

I have never ever been to such a rude and unprofessional restaurant. Our table was not ready and the owner basically said tough or go somewhere else. We did. He was vile rude and totally disrespectful. Avoid!!!!!!!!!

Shocking customer service. Waited 2 1/2 hours for our food to be delivered and the driver just laughed and said maybe not enough drivers on tonight. To make it worse the food was cold and soggy!!! Totally unacceptable esp when tipped beforehand!

Ordered at 18:10, food arrived at 21:10 as delivery time kept changing. Food arrived cold. Complained to restaurant who said it was down to just eat as they had no drivers but the food was ready and waiting.

Lovely meal fast delivery and tasty meal

everything was perfect and very very hot

Bad weather so no problem with slightly late delivery ,excellent and pleasant courier

Thank you for coming out in snow and for brilliant food X

Reasonable food but would not go again due to a surly and rude male waiter (owner??) with whom we have had trouble before. Sadly he spoilt a very special family gathering.

We placed the order in good time 17:08 and food arrived at 19:00. Called the restaurant at 18:05 and they said it was cooked and ready for collection! 55 minutes of the food going cold is not ok! I don’t hold restaurant responsible as the just eat app showed the courier at the restaurant for 15-20mins. Snowy conditions yes but something with the app and driver was not working! I got a courier on his way update followed by he’s 1min away almost at the same time! £75 for cold late food is not ok!

On their website it says in order to place a delivery we have to call. Once I tried to call and place the order, the rudest man answered and told me we have to order via their website and just hung up the phone. I tried to call again and he said he will not help and hung up again. Insanely rude staff.

Failed to deliver and we had to re order from somewhere else. Really unhelpful staff

Unfortunately very cold, disappointing.

Fabulous fresh food Lovely Staff Made very welcome

Always lovely food, great that we don’t have to collect anymore

sauces were very watery and chicken was shredded. Egg fried rice also wasn't the greatest .

pleasant delivery driver! kudos

all good quality and very very hot 🔥

We had a lovely meal there last night but the service was appalling . My husband had his main course served while his starter was hardly finished..my friend and I had not even been served our main course...the waitress admitted she had forgotten it..we enjoyed our starter but the service was the worst ever and we won't be going back there

Great food Very friendly staff Definitely be going again

Really good food and arrived hot and complete

Food was hot and delicious, definitely order from here again!

Best service I’ve ever received in a restaurant, staff were swift in a pleasant manner and I’ve never felt so looked after in a restaurant. Had drinks, starters and were asked about mains within 5 minutes of sitting down. Food was exceptional and atmosphere was perfect with excellent lighting and a smile on everyone’s face. Would recommend to all. 👍🏼

Love the place will be back and back many thanks.

Lovely meal very fast delivery to

Very good meal every thing top class

Family visit - overall good experience. Service was a bit erratic and when asked about certain dishes seemed flustered however everything we ordered was lovely with the crispy beef & salt & chilli prawns stole the show. If the staff were a bit more amenable and friendly it would be a 5* experience

Beautiful Food, great service, good value.

Good food but shame there was no prawn crackers included!

everything was send very hot and tasty

The best all you-can-eat Chinese in Harrogate, hands down. If you want good quality food in unlimited quantities then go here! Seriously, I don't want to make it out that this is simply quantity over quality. The food is VERY good and everything is cooked to order and the service is quick. Literally amazing when you consider it's £20 at peak times plus a beer.

This place is probably best suited to hungry drinkers after a session. In a nutshell, the range of starters (order as much as you want), can only be described as the chef has been to Iceland and deep fried the party food. All edible but fairly bland. Tastiest, were the salt and pepper bones. After this it goes downhill fast. The mains were what tasted and looked like canned chicken in stock that had just a hint of flavour of the sauce it was pretending to be. If you are after a nice Chinese restaurant, keep scrolling

Best Chinese restaurants for my taste

Fantastic impromptu meal out when staying in Harrogate. The food was cooked fresh despite being an all you can eat. We were encourage by staff to order more initially than we did. Everything was very tasty and would not hesitate to go back if there again.

Absolutely terrible, did not catering nut allergy. Did not understand the issue. Never again. Very poor language barrier.

Seems to be the default destination of the unimaginative in Harrogate, so much so most don’t realise you can get identical food with better service for less round the corner at Cheung Won. For Imperial, the food is acceptable as it arrives piping hot and resembling what you order. However, the wait staff are brusk and somewhat cold, treating you very much like you’re an inconvenience to them, plus if they mistakenly put someone else’s dishes on your table (even if you have ordered these) they will stand there scowling at you for their mistake. Furthermore, the interior tries to exude an air of superiority, only to serve as an amplifier for every inane conversation in the restaurant; the result being a volume akin to a Prodigy concert when the place is busy, great if you wish to masticate ‘Chinese’ food whilst listening to how someone 3 tables away is suffering with their Fybromyalgia. If you get dragged here by someone else then you will get served edible food, however I would not choose to eat here.

Always happy and very fast service would recommend

Wasn’t the usual standard we normally enjoy, the rice was sticky and the chicken in the curry was chewy

Fast delivery lovely meal great tasting curry sauce to

We have visited Imperial Palace a couple of times now and always had an enjoyable good value meal. Whilst there isn’t a huge list of dishes to choose from, there is a good selection and plenty to keep cater for the tables different tastes. The mixed starter is a good place to start and the supplement for the duck is worth paying. Would certainly recommend on the basis that it is all you can eat for under £20!

This is a great place. Recommend booking if you want a seat before 8 especially later in the week or weekend. Excellent food - despite saying smaller portions I think they were quite generous. Lovely serving staff. Ask for chopsticks and bowls - not a knife and fork!!!

Please tell the customer and the driver the code he needs to release the food!!!!!

Delivery fast. Food terrible, would not order again. Certainly not value for money.

Really nice place, A good all you can eat restaurant and the great thing is you don't have to leave your table for about £21.50 per person. Would recommend.

I ordered wonton soup and only got crispy wontons.

excellent thanks 😊 for stunning so fresh good portions

delicious thank you. high quality fresh food. hot. great fast delivery. quality

One of the best tasting curry sauces about 👍

Great food,delivered quickly and always piping hot

Great all you can eat restaurant, the food was cooked to order so was really fresh and hot every time . Quick service and great value for money. Highly recommend

Absolutely delicious, we'll definitely be back 😋

A very good restaurant. The food was freshly cooked and plenty of it. The service was good and we had a great evening. Highly recommended.

Wonderful place for a meal in Harrogate. We walked in on the off chance without a reservation, and although busy, we were seated immediately. Fast service from very attentive staff. It's a buffet restaurant with a difference. Rather than going up to the food area and filling your plate, you are seated and served with whatever you want from the menu for a reasonable fixed price. We were encouraged to order more than one starter each and offered more than one main meal each, too! I can't remember exactly how much it cost per person, but I know it was under £20 each. This, of course, didn't include drinks, which were also reasonably priced. The food itself was all excellent. The mixed starter platter is fantastic for a little taste of a lot of different items. 😋 I would also recommend the chicken in black pepper sauce, which was delightful. I'd have given the atmosphere 5*'s if the tables weren't so close together, but I can't really complain because, like I said already, they were busy and still managed to fit us in.

Absolutely AWFUL! AVOID! Staff are so rude and unprofessional, rush you to get other tables seated. Food is frozen and I’ve had better Chinese meals from the supermarket. Never again!

All you can eat cooked on demand from a large menu. Fantastic food cooked fresh, hot and plentiful. Unique dining experience in a nice environment.

The Imperial in Harrogate is a place of culinary excellence with food that is exceptionally good and cooked to order. Each dish bursts with flavour, making it a must-visit for any food enthusiast. However, the experience is marred by subpar customer service. The staff often appear rude and hurried, creating a rushed atmosphere even when the restaurant is not busy. This lack of attentiveness and warmth detracts significantly from the dining experience. Additionally, being presented with a card machine that suggests a tip for poor service feels inappropriate and presumptive. Overall, while the food at The Imperial is undeniably outstanding, the poor customer service leaves much to be desired. It is a place for those who prioritize excellent food over a welcoming and pleasant dining environment.

Great service from Betty lovely food will definitely go back nice seatingamd very clean

Great service even with the group having a fussy eater (me) but I never felt I was being a burden. Each dish came out hot and perfectly cooked. Prefer this style of buffet to going up and helping yourself. The range was great and got to try some new dishes.

The all you can eat menu is absolutely delicious 😋, everything is cooked to order,the mixed starter is brilliant, there was 4 of us and usually we end up on staters and don't go on to mains. Very friendly service.

Ask for no prawns allergy had prawns in dish not happy want refund

Brilliant restaurant, different take on buffet dining but brilliantly done as cooked and brought to your table, staff great

Mine and my husbands go to for take out, a bit more pricey than other options im harrogate but 100% worth it! Always fresh and good quality ingredients. I live in starbeck but it always arrives hot and correct in good time. Have eaten in a few times before and although the menu is limeted compared to the take out menu it its just as good!

We found our food in the door step. There was no knock at the door. Food is cold.

We ordered as delivery indicated 25 mins...it took 55 after order confirmation.... Food was good and still warm

Really great food. Buffet style in that you can choose anything from the menu. Or everything! The food is delicious with a fixed price to dine and then eat as much or as little as you like. Great service, lovely atmosphere. Can be busy so best to book.

No one called me when the food arrived and I discovered it left on the doorstep later.

Great food all cooked to order well worth a visit if you fancy trying different Chinese dishes

Was not just that food was late being delivered, other than acknowledging order at 17.05 no other Just Eat updates. Not even showing as an order on my App, until this today.

Reasonable food. Cheap prices but very bog-standard food. Cheap & cheerful though

Revisited here after they recently obtained their 5 star hygiene rating back following their 1 star a few months ago. Food was absolutely spot on and the service was above & beyond, with the staff able to have banter for a change. Will definitely be going back.

Really tasty food love the concept of one price eat as much as you like

Amazing meal 10/10 with fast delivery

Won Ton soup meat was full of gristle and had to spit a third of it out on my plate. Awful to be fair, and binned it. Chicken and OK sauce was nice.

Group outing to Yorkshire, came across this fantastic restaurant that exceeded all expectations and more. Had to return another night and would highly Recommend. We will definitely be returning again. So close to The Crowne Plaza.

Ready on time, flavours are lovely

Ok meals and good value on the £19 all you can eat meal offer. Smaller portions but decent options. Singapore Noodles were very good.

The driver was so nice and I love the food from here

The Imperial Palace is a great Chinese restaurant. We went for an all-you-can-eat buffet which they do on Monday to Thursday evenings for £19 per person and it was great value for money. We were in a (booked) party of 18 and they were happy to make room for an additional 3 people at the last minute. Very rapid service too, which can be a problem with large parties.

Excellent Chinese buffet food - staff were fantastic and food was too.

After reading the reviews I was expecting less than welcoming staff nd good food. We visited as a family of seven and we have not got a single complaint. The food fresh and tasty, the staff were efficient and nice. I highly recommend this restaurant.

Absolutely superb meal here tonight - booked for 5:30 and what a great dining experience. Warm welcome, excellent service and superb food, beautifully cooked in perfect portions. First time here and we will definitely come back. The restaurant was fully booked with staggered diners so everyone could receive the best service. Definitely worth a try - you won’t be disappointed 👍

Wrong order. Ordered ribs and you sent me chips instead.

Our order says it’s been delivered but we’ve not received anything. Shocking service from Just Eat! I want my food refunded and the delivery fees! So so poor!!

Sent wrong sauce and spoilt the whole order !!

Amazing food we always go for the buffet and it's all cooked to order so nice and hot. Always great service and very welcoming.

Driver delivered wrong order after “checking” it was our order. Didn’t ask name and food is all wrong. We’re having to go and collect our order instead and not getting any compensation.

Great food great value great choice