Huffkins at John Lewis Cheltenham in Cheltenham

Helpful, quick service. Really friendly.

Needed a mid-afternoon pick-me-up, and a cuppa and toasted teacake hit the spot! I was quickly seated by a very personable member of staff at a table in the sunshine. Ordered at the till by another friendly face. Teacake arrived quickly. Very tasty. Not the cheapest, but what I would expect here, and really pleasant surroundings. All nice and clean.

Just popped in to have a cold drink, a very nice little space.

We were visiting Cheltenham, we were in John Lewis we thought we would take a break, we thought it was part of John Lewis, then discovered it was an independent cafe. We were not impressed, didn’t have what we wanted to eat for a snack. The cakes were so rich and not very nice really. Not impressed with cleanliness of the place, a gentleman was talking to anyone who would at top voice, didn’t help matters. Would not bother again.

Afternoon Tea wow Cakes and coffee wow Service wow Cleanliness wow Holly, our main server wow Over all experience wow 10 out of 10 Definitely going again Thanknyou!

Old man disappointed 😞 that more and more establishments are refusing to take the most liquid of payments. Cash is, and always will be, king (as far as I'm concerned).

Billiant Service, Very friendly

Stayed in Cheltenham for a night so visited John Lewis for breakfast. Made our way to, what we thought, was the JL cafe where we ordered breakfast. Very nice it was but a bit expensive we thought. Went for a wander around the store and discovered another cafe situated at the back!!! It seemed liked the same breakfast menu and the items that we had were half price at this cafe. Felt totally ripped off! Why two cafes on the same floor?? same menu, different prices!! 🫤

It's a good little cafe inside the John Lewis store.

My husband and I visited today and enjoyed a delicious afternoon tea. The whole experience was perfect - made even more special by the three professional, attentive and friendly Huffkins employees that served us. A real credit to the brand. We will definitely visit again. Highly recommended.

Very pleasant staff always nice and clean food always well presented and tasty

Tyler & Dom were extremely accommodating and made the experience very pleasant. Service was outstanding

It's a nice place to take a break when out shopping

May 24th 2024. £ 8.55 for a not very fizzy diet coke and a piece of lardy cake. At these prices no wonder the place was pretty empty at noon on a Friday, much better value nearby. P.s. Staff very friendly

Bright space with lots of window tables . We enjoyed our coffees. Extra charge for oat milk. Disappointed with the cakes which sounded great on the menu Very small piece of lemon drizzle and expensive eclairs. Brownies also very small for the price Enjoyed relaxing at this end of the shop .

Excellent service from attentive staff, the place was reasonably busy, lunch was delicious and good quality produce, ideal for a quick brunch/lunch or afternoon tea

I’m bougie, I don’t mind paying for a good coffee and cake, but this was extremely overpriced for what it was - even by Cheltenham standards! Very strange scones that had a doughy, bread like texture, never had a scone like it in my life! Service was great, shame about the food and price!

This is a lovely to look at space - all pink and sparkly! The staff were friendly and helpful, and overall, the ambience was great. I was there with my 85 year old Mum and 16 year old daughter for a Mother's Day treat. I have to say - I was a little disappointed. Mum ordered a Coronation Chicken Sandwich - which cost a whopping £10.50. Now, for that price, I'd expect to see a bit of salad garnish at the very least - but no - just a sandwich on a plate. No frills, nothing fancy at all - which for the fancy price, I thought was a huge let-down. I ordered the Stow afternoon tea for £21.95. This came with the same Coronation Chicken that Mum had ordered, along with a nice scone with a very small pot of clotted cream and the ubiquitous mini pot of jam. I ordered the Bee Sting cake - which unfortunately I found far too sweet and sickly - but my fault for ordering it! My daughter ordered a jacket potato with beans and cheese, which was £11.95, and did come with a small "leaf garnish". All of the food was fine - nothing spectacular though. The one redeeming item was the chocolate milkshake my daughter ordered - holy smoke, it tasted like molten Hagen Daz belgian chocolate ice cream. We ordered two - but the first one was basically half a glass of squirty cream. The second one we asked for no cream, and received a glass-full of this heavenly chocolate delight! Top marks for that one - though they are an eye-watering £7.50 each - for which you could of course buy 1.5L of Hagen Daz Belgian Chocolate Ice-cream! Overall, I wish I hadn't bothered. Nearly £70 spent for nothing special. I'd opt next time to go somewhere like Squires Garden Centre café, where a similar meal would have cost closer to £30.

I just read a reviewer complaining that her dog was not allowed to sit at the table. Good - well done. I like Huffkins but the coffee is undrinkable. I have Americano in a small cup and it strips the enamel off my teeth. Perhaps this is why everyone has frothy milk with a dash of coffee. If they can do good coffee in any backstreet cafe in Spain for £1.50, why not here?!

My favorite place to go when I'm out and about. Great food and drinks.

Friendly and efficient service and delicious cakes and beverages. Ordered via the app, which worked admirably.

The staff are so friendly and accommodating. It's always a pleasure to go here

I went into the Cafe today with my small dog, as it has recently been advertised as a dog friendly Cafe. After waiting and being shown to an empty table, I took a seat and put her on my lap, as I normally do (particularly when the floor is dirty, as it was the case, I’d rather she doesn’t lay down on dirt). To my surprise (and that of the 4 people sitting on both sides of my table), I was told by a male waiter that I had to put her on the floor. No room for reasoning, he insisted that due to past customer complaints (none of those present at the time) dogs could not be “at table height” … I thought it was ridiculous (I know I am biased as like many dog owners, I love my small fluffy fiend). So I had no choice but to cancel my order and leave (my table neighbours on both sides equally shocked by the lack of flexibility on the part of the waiter, when my dog was going to sleep on my lap without causing anything other than admiration by those present). So be aware that it is a dog “friendly” Cafe with rigid rules and if you happen to have a tall dog, who doesn’t want to lay down on a dirty floor, you’ll probably be asked to leave as he/she won’t be allowed to be at “table height”. Needless to say we won’t be going back …

My mother in law and I shared a lovely afternoon tea here last weekend. All of the staff were lovely and very patient with us! Was a perfect treat and some lovely cakes to take home with us

We stopped into this lovely little Café inside John Lewis for a quick bite to eat. Staff were very welcoming and the avocado eggs my friend and I shared was very enjoyable. Will visit again before Christmas!

When we arrived we were pointed out a table and sat down at 4:20pm. At 4:32pm we were then told to order at the counter. We went up to order the food and got told the kitchen closed at 4:30pm - I explained how we arrived at 4:20 and wasn’t told to go up to order, outrageous. Reluctantly we had to settle for a scone that they said they could heat up (it came out cold), and didn’t seem that apologetic. Won’t be making another trip here for a while. Leaving very hungry.

Just stopped off for a Chai Latte 👌🏼at this dog friendly cafe. Perfect for taking a break from the rigorous of shopping.

A very smart cafe in John Lewis. We had cups of tea and shared a piece of Victoria sponge which was delicious. Very enjoyable but perhaps a bit pricey but it was John Lewis and it was Cheltenham!!

We’ve visited here regularly over the last few years but have been stunned by the price increases recently , so much so that we’d hesitate to return soon . Always appreciated the friendly & efficient service from the loyal members of staff but just recently standards from others have slipped which combined with the expensive menu is a real shame . £17.25 for two teas and an eclair & lemon drizzle just too much . I appreciate underlying trading costs have to be passed on but there is a limit to how much one is willing to pays .

Not the cheapest but we occasionally visit as it 'feels' like a treat. Coffees £3 odd each; almond croissant, £4.95! Blimey, at that price, can only afford one between us. The coffee and croissant were very nice tbh, can't complain there. Ordering via our phone at the table is a bit complicated but got there in the end. I'd rather have waitress service tbh. My bug-bear though: what on earth is a dog doing, being allowed to sit on the sofa cushions? It's one thing them being allowed in a restaurant (why?) but on the furniture?? This to me is totally unacceptable. Of course, no mention of it from the staff. And of course, dog hairs left on the sofa fabric after the customers left. Disgusting!! I don't think I'll be returning again in a hurry. PLEASE re-think your policies and train your staff in matters of assertiveness.

Huffkins is situated on the 1st floor of John Lewis and appears to be a popular breakfast spot. The ambiance is charming, reflecting an English-style cafe with tasteful interiors. However, the menu options are somewhat limited. I opted for pancakes, which were fairly basic but came with a premium price tag. The apple juice was delightful, and the chocolate twist bun was a highlight. Pricing overall leans toward the higher end. As for service, it fell short of expectations—the estimated wait time for food was not accurate, causing a longer than anticipated wait. In summary, while Huffkins offers a delightful setting and some tasty options, it has room for improvement in terms of menu variety, pricing, and service.

Just popped into have a cuppa and a cake and what a lovely little bakery and tea room. Situated inside John Lewis upstairs. The Staff are all very welcoming and friendly, ordering was easy and the cakes were delicious, I had the Belgian chocolate eclair and my partner had Belgian bun both were perfect. My partner had a flat white which she said was delicious and I had the house blend tea which was also very nice. I highly recommend. 👌👌👌👌

Overpriced, staff friendly and helpful but food poor in quality. £7.50 for a milkshake, my little sister was expecting something incredible but received a glass of milk with a bit of vanilla syrup in it… Your prices don’t match the value you are providing.

This café is "in-between". It is a bit up-market in that you wait to be shown a table and be seated, like in better restaurants. But there is no other service at the table, so you go to the counter like in any other café to order and pay for the food. We had an early simple brunch which was nicely served. This is a good option for a pit-stop when shopping at this enormous John Lewis store.

Really lovely visit with 5 year old son. The draw of free coffee (rewards) brought us in. We thoroughly enjoyed the kids meal deal sandwich choose offer. Very well made flat white. Looks like we may have bought a £2000 sofa too, I’d rather that than an extension 😩🤪👍✅

I hadn't heard great things about this place but wanted to try it regardless. It took 15 minutes to receive two cappuccinos, and they tasted pretty nasty. £5.25 for an average-sized 'coffee' éclair which tasted of pretty much nothing. Safe to say I won't be returning.

I really enjoyed the afternoon tea in John Lewis; the scone was fresh and tasty, perfect complement for a nice cup of tea. Friendly staff and environment. Enjoyable.

Although it’s a lovely tearoom my Belgium bun was stale and very chewy

Myself and my 83 year old father have been visiting huffkins @ John Lewis Cheltenham for a couple of months. The food is always delicious and the staff excellent. We are always recognised and greeted warmly by the staff and it makes that visit just a bit more special. Can’t recommend this corner of John Lewis enough. Try the toasted sandwiches, you won’t be disappointed.

Food excellent. Staff exemplary and a credit to your company. If there was a top 10 of staff, food and drink this Huffkins would be in the top one.

Excellent breakfast served by very friendly, helpful and professional staff. Great experience! We will certainly use them again.

Really lovely cafe. It is a bit pricey but light, airy, very friendly and welcoming. Also only 5 coffees to get a free one as a reward so probably balances out the cost. It’s a great place to meet with others and also I’m often there with my laptop as good WiFi and charging points. Overall a fabulous spot for a recharge.

Sandwich is normally served with a nice salad and dressing pot. Not today little bit of salad, tiny bit of dressing drizzled. Coffee had no flavour just tasted like hot milk. For the price you pay I would say below average quality.

I went here with my mum and sister for lunch as we were in cheltenham doing shopping, it was our first time in cheltenham as my dad was representing Bentley at the cheltenham gold cup 2023. I had a tuna and cheddar melt with a strawberry Milkshake, my sister had a sausage and poached egg bap with a chocolate Milkshake. These were amazing! My food was really tasty and will definitely have it again when we next visit. The service was really fast, and the decor was really pretty especially as I wanted to go to a tea room but went shopping instead so this was a treat to sit in this tea room. I bought a box of earl grey tea from the in cafe shop, and was very pleased to hear that everyone who dines in the cafe, gets a 10 percent discount so that made me really pleased. Will definitely come again!! Thank you

Really, really disappointed with our recent visit to Huffkins. There were plenty of available tables (we. now know why!) and on arrival, we were quickly seated (it was a Friday lunchtime). There was no table service; with orders taken at the counter or via the app. We app-ed it. Service was quick but the quality and value of our food and drinks was pretty poor. A jacket potato and Bantam burger (chicken burger) were £10.50 and £13.95 respectively. A pot of English Breakfast tea - £3.60 per person! When we sat down, having seen the prices, we did discuss leaving and going elsewhere, but thought we’d stay - in the expectation that the quality of the offering would match the high-end prices….The food was incredibly mediocre. The burger bun had a rather squashed /smashed look, was served with about ten small rustic crisps (which looked anything but rustic, just basic crisps) and the tiniest sprig of salad leaf on the side. Not sure why, at this price, chips/fries weren’t offered as the accompaniment (they used to be). The jacket came with butter inside (which was an option we deliberately didn’t selected in the app when ordering), the same teeny tiny sprig of salad leaf on the side and a very average looking/tasting potato and filling. Felt very duped by the whole experience and will not be returning anytime soon. Instead, will head to John Lewis’s ‘Place to Eat’ or to the M&S cafe for the same/better quality offering at half the price. Such a shame, Huffkins. Could, and previously used to, do so much better.

Great food & exceptional service from the staff

Visited today for a quick bite to eat. Lovely, attentive staff and stunning cakes. Will definitely be back again.

Lovely food lovely staff whilst dining in and had lunch then was having sweets disappointed that I had to join quite a large que for takeaway coffees and cakes whilst being. Diner? This is as at the Stratford upon avon cafe not John Lewis Cheltenham

The staff are always first class @Huffkins J.L. in both service and attitude.

Food was very good, and the serving staff were very friendly. Will definitely be going back

staff were wonderful and the place is very clean BUT ...not like i remembered it to be ..sadly the afternoon tea was skimpy and used to get a great selection of cakes not just a scone ..oh well things change still do a nice Tuna sarnie tho ! x

Visited here with my 2 kids and the staff were great. Cakes were inhaled by my boys and kept them quiet for a short time which i am very thankful for. Next time im back up this way il be certain to come in again.

Firstly, whilst my wife and I appreciate that prices have soared due to the current economic situation, it was a complete shock when we stopped for a coffee in Huffkin's @ John Lewis, Cheltenham this week. The price of an Americano and ginger bread latte and two slices of carrot cake came to £18.05 (we had both asked for a spiced latte but sadly they had ran out of stock) We frequently go for a coffee and cake and the total price is usually around £10-£12, I work for a company that supplies the hospitality industry, we sell this very product in a box of 18 slices for around £25, that works out to around £1.38-£1.40 per slice, you charge over £5 per slice! Huffkins I have to say this experience was over priced, mediocre and not worth the amount paid. Not at all the experience we'd had previously in an actual Huffkin's tea room. Also, in a world where we are all watching our weight, why is your website or menu scant of calorie info? Sorry, but we won't be repeating the experience at this branch.

I was pleased to see the selection of vegan options, there were some great cakes to choose from which were delicious! The staff were friendly and gave really good service, they made it a very enjoyable experience for me.

Love this place. Staff are so accommodating and friendly!

Sausage in Huffkins bread roll. Poor quality sausage with little taste or texture in a roll that went to dough in the mouth. Very disappointing. Americans and cappuccino coffees ok. Will not be returning

Exceptional service and delicious food!

If you're on the High Street in Cheltenham and in need of lunch or a coffee and cake break, heading upstairs in John Lewis to the Huffkins café would be a good move. For those unfamiliar with them, Huffkins is a local café/bakery chain (there's another one in Cheltenham, not far away). They make excellent sandwiches in their own bread and a range of delicious cakes and pastries. Coffee is very good, too. The service in the John Lewis café is very good, and while not cheap, it's good value.

It's a nice, bright, light, airy & modern cafe with friendly staff but boy is it expensive. £8.50 for a pasty with crisps & salad & a fairly average pasty at that. Relaxed atmosphere.

Such a huge disappointment! I booked for brunch with my granddaughter and my mother. We arrived no table booked for us. My mother uses a walker and had to sit and wait whilst they found us a table. We then ordered at the til and...

I visited Huffkins at JL for breakfast with my wife and our baby. Lovely café, pleasant, attentive service and a very tasty breakfast indeed. We really enjoyed it... The only reason I've not given it 5 stars was the coffee. I ordered a black americano, and it was surprisingly revolting; overly toasted (burnt beans) and decidedly 'cardboardy' (like bad motorway service station coffee!) Change your supplier. Otherwise excellent 👌

Visiting today with cousin and we had exceptional service from ‘Joe’ who could not have been more helpful. The food was delicious and a good, varied and reasonably priced menu. Well done.

I visited the cafe for lunch - 1.20pm. Only one soup, a few baguettes of one filling and a couple of sandwiches left. Very poor service at food counter with 2 staff not happy with their jobs at all! I took soup (you serve yourself...

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Unfortunately we found our small lunch rather disappointing. The toasted sandwich was very toasted. The jacket potato was filled with cold coronation chicken, and the Chelsea bun was not fresh. Very dissatisfied.

Really disappointed. This is not the old Huffkins of Burford. Egg on lovely Huffkins bread of old is now on a tasteless bun. Sausage roll again tasteless and warmed up in a microwave. Restaurant very quiet. For a reason I guess. Very, very expensive for...

I thought I would try Huffkins again following the reply from Beth (manager) after my last review. Pleased to report that I DID get my plant based Huffkin this time - however it's worth mentioning that there is a whole different menu section if you...

I've always enjoyed my visits to Huffkins in John Lewis, it's been nice to be able to have a savoury option of vegan sausages in a roll for breakfast or brunch. Sadly this option has now been taken off the menu, along with the vegetarian...

Just popped into john lewis for a quick purchase but ended up in huffkins and so happy that i did! Great selection of cakes and such friendly staff! Will definitely be returning!

Great cafe and food, you can also order food from your table using an app

The staff are professional and empathetic towards customers. The service is excellent. I always enjoy the tea or coffee and my friend loves the cakes.

Popped into here today for a spot of lunch with my pregnant daughter. It wasn’t particularly busy there were loads of free tables and 4 members of staff that I saw. Tried to use the scan code at the table but it didn’t have the...

Good brands, affordable and friendly staff

Nice location, limited selection of food items. Good coffee, service good

Visited on 27 December for my birthday, just to enjoy a coffee & cake with my parents as we were visiting John Lewis already. Having contacted Huffkins ahead of our arrival, the General Manager responded and confirmed a table had been booked for the three of us (which we were unable to do online). Upon arrival, we were then warmly welcomed and taken to our table. The service was so friendly and professional throughout. The cake / breakfast selections really good, although some seemed a little over-priced for the portion size, coffee was tasty, and really efficient service. The three of us were impressed with this overall service provided and enjoyed our different coffees and tea cake, scone, and toast that we had ordered. Will definitely return.

Very nice food no waiting ordered with the scanner on table very easy, nice friendly staff

The coffee just tastes bitter. I think I'll stick to Costa in future. Would have loved a cake to go with it but everything is just too pricey. c. £7 odd for a sandwich!

Had a lovely soup and roll here. Nice cafe.

This is our go to place for lunch when shopping in Cheltenham & our second visit so far this year. Although busy we didn’t have long to wait for a table & as usual the service was efficient & friendly. We enjoyed our Cotswold Rarebit...

We love this cafe, it is spotlessly clean, bright and airy. Marcus is a gem, polite and smiling. The pastries were the best ever and the coffee just right. We went 4 days in a row!

Good place to take a break while shopping. Tasty cakes & snacks. Only problem is the stairs down to the toilets.

Like this John Lewis store generally, this Huffkins was a pleasant place to sit and have tea and something sweet. On this Saturday afternoon at tea-time, it was blissfully quiet and civilised. I love the spacious feeling due to the high roof of the department...

Regularly use both huffkins in Cheltenham and both are our favourite spots. Great selection of cakes and lunch options. Also coffee is fabulous.

Visited here recently with my family, We ordered the avocado eggs with bacon and my children ordered a toast each. Toasties came with a nice salad garnish and pack of crisps and our avocado eggs looked really presentable and freshly made. All of our food was delicious and great value for money! Service was very efficient and the staff were very friendly and helpful. You can order via QR code (which we did) or order at the counter, all of which was explained by the lovely young lady who seated us. Great system and great food! Cant wait to return to try some of the lovely looking cakes.

Visited here with my family recently. We ordered the avocado eggs with bacon and my children had a toastie each. Toasties came with a nice salad garnish and a packet of crisps and our avocado eggs looked really presentable and freshly made. All of the...

Visited the Huffkins café within John Lewis for the first time and thoroughly enjoyed my experience. A lovely warm welcome from the staff and a clean and spacious seating area right next to the window. Gorgeous selection of cake, of which I chose the famous...

Great Spot! Friendly staff and a good selection of vegan cakes

We ordered smashed avocado on toast with poached eggs and bacon. What arrived was not smashed avocado but avocado purée from a tub, basic sandwich bread rather than sourdough, and two very thin pieces of bacon. Very poor quality, especially for the price (approx. £9...

Walked into Huffkins for a coffee , offered a table and was presented with the option of ordering at the coûter or via the web . My wife ordered at the counter a cappuciano for herself and a black americano and crossant which I was...

Excellent cafe within John Lewis food was lovely staff were friendly and very COVID secure would definitely recommend

I visited Huffkins in John Lewis with my 2 daughters, we all enjoyed a light lunch. One minor problem was very quickly rectified by Jenny who was very apologetic and more than made amends. Thank you Jenny, you made our trip even more special. The...

Fantastic cafe at the heart of the best store in Cheltenham. The food was incredible, you have to try a cake or bake! The staff were extremely polite, friendly and made the visit. The atmosphere was calm and subtle. If you’re in the area this is a must visit for sure.

We went to the little Huffkins cafe a little further down from John Lewis. The afternoon tea was nice, we did have to ask for things like sugar/sweeteners for the table as they weren't automatically brought over. There were 6 of us and we did have to do some cake negotiations as a lot of the cakes on the 3 afternoon tea stands we had were different. Not much savory in the afternoon tea, just the finger sandwiches (also, they give you 9 on each stand which led to further negotiations between 2 sharing).

Wanted to try a Huffkins while we were on holiday in the Cotswolds, ended up in the one in John Lewis in Cheltenham. We had a cream tea plus their eclairs, I had the coffee one and my sister had the raspberry. I love eclairs,...

Enjoyed a great afternoon tea here with the missus. All the food was really nice - sandwiches, coleslaw, warm scones with cream and jam, and four cakes. The chocolate brownie and cherry slice are standouts - absolutely delicious. Really decent coffee too and staff are...

Nice cappuccino cheese scones tomato marmelade and luxurious butter mmmmm delicious 😋👌

Enjoyed an amazing afternoon tea at Huffkins in John Lewis on our Cotswolds break. The scones are the best we’ve ever eaten (served warm with pots of cream and jam), the cakes are just gorgeous, even the sandwiches were ridiculously yummy (chicken and bacon on...

Huffkins is our regular place for lunch when shopping at Cheltenham & we have never been disappointed. Since the current restrictions have been in place we have visited four times & have been impressed by the attention given to cleaning & the well spaced tables....

Beautiful department store but very exclusive, everything was so expensive, lots of designer products

First ever visit to John Lewis!!! A wonderful experience through the store a pleasure to shop,great staff throughout the store