Huffkin of Hoo Restaurant in Medway

Bought the mixed grill which had several items missing and tasted very heavily of pepper which was obviously to cover the taste of something being on the turn as the following evening I had serious vomiting and diarrhea. I called twice to complain but was hung up both times having my complaint refused and ignored..

Reasonably priced food, especially the 2 roasts for £18 on a Sunday. Very pleasant staff. Good atmosphere with music playing and kids shows on the tvs. Very family friendly. I've read reviews about delayed/cold food, and I've not experienced that at all in the times I have been here. Would definitely recommend a visit.

Fantastic customer service from Connor at Allhallows huffkin restaurant. Last minute restaurant trip catered for 17. Amazing customer service and couldn't do enough for us. Thank you Connor you really went the extra mile.

We have been to the Huff two nights running. The first night we had Sunday roast, the beef was full of flavour, extremely tender and cooked to our specific liking. The batters were lovely as were the rest of the vegetables. On the second night I had steak which was perfect, the chips, peas and mushrooms were the perfect accompaniment. Very pleased with the food, the service and the background music, it wasn't too loud, unlike some establishments where you find it difficult to hear each others' conversation. 👍🤩x

Cant thank you guys enough had a lovely experience also a man called conor was very helpful and lovely to us all and great service thanks again

Had breakfast today at the Huffkin Hoo. As always food was great and great service by Connor this morning 👍🏻

Very good deals. Kids eat for £1 Good lunch deals Nice friendly staff Connor was friendly and came over to check we were happy with food

Had a great evening and meal! Connor was very helpful and could not help us enough!

Superb!!!! Lovely food and first class service! Visited as a family of 5 and everyone enjoyed their meals. Thank you so much!!!

I like the service and the meal was excellent food and excellent atmosphere great music too. I could hear the people around me also.

Mixed up all our orders, under cooked food, terrible attitude from chefs. Disgusting food

Absolutely awful, waited an hour for a ham and cheese panini, first of all, a half hour wait then changed to 45 minutes. Eventually after. A hour and 5 for it. Tuna flakes stuck to the bottom Of the bread, Service was awful. We have booked for breakfast in the morning too, that got cancelled . For a holiday park venue. It was atrocious

Food was stone cold and terrible

The food was decent however the wait staff were disorganised and there weren't enough of them, only one of the lads seemed to be doing everything. Weren't told about the wait time. Finally got the meal, which had been sitting out for a while, one plate was missing, had to ask for it.

Food was disgusting waited for 2 hours Manager tried to tell us we haven't ordered when we have a receipt to proof of payment

The worst food I’ve ever had. Sunday roast avoid absolutely shocking. Paid for the extra meats and food and didn’t even get it, half the food was cold and as for presentation it was all just throwing on the plate in a big pile, Generally never had such bad food. wasn’t expecting much but that was so poor. Go to Burger King or papa johns. This is the problem with Haven they have nice parks and plenty to do but there restaurants let them down.

Avoid if you can. While the staff are very friendly and polite, the service is very slow. The wooden tables are very sticky and the food is only really ok. Very kid friendly with a great kids menu, though. Update Hey, so we went back to that restaurant after 10 months, hoping it would be better. But guess what? We waited a whopping 50 minutes for our food, and when it finally arrived, it was a major letdown. The chips were cold, and my "Ultimate burger" was tiny - like, McDonald's double cheeseburger tiny. And to top it off, it didn't even have the onion rings it was supposed to have. But I gotta say, the drink service was quick, and our waitress was super nice. She apologized for the wait even before we could say anything.

Waiting for over an hour for kids meals and service was lazy. Many issues with our table and other customers dishes being wrong. Would rather cook at home instead.

One of the worst experience I’ve had, ordered food & drinks online, our friends had trouble ordering online so went to the till after we had ordered. Their food came before ours then we when questioned where our food was the staff couldn’t even find the order! They also gave us the wrong drinks and laughed at us when we asked them to change it! How is this acceptable? Where are the managers of this establishment? None of the staff seem to know what they are doing. And when questioned it’s like watching a deer caught in headlights! As a pub manager myself I understand it’s hard but seriously sort out your staff and provide the training needed so they can complete the job they are hired to do

Food was pretty awful but it was nice place and friendly service. I'm pretty sure the ribs in the mixed grill are microwaved in a bag, and the rest was as good as weather spoons...

Absolutely shocking service Waited over an hour for our food and then the chips were cold and the chicken was rubbery Dread to think how they'll cope when it gets busy

Absolutely shocking service Waited over an hour for our food and then the chips were cold and the chicken was rubbery Dread to think how they'll cope when it gets busy

Service was absolutely appalling got our orders all wrong had to order again then they messed that up again definitely do not recommend this place especially for breakfast

Had a nice meal here with my son. Food is basic but pleasant. Arrived very efficiently (17:30 reservation). Joey was our server. Friendly and highly recommend. One main criticism is the children’s chocolate brownies. Came out and the chocolate sauce was molten hot! Luckily I burnt my finger on it before my 3 year old touched it. So unsafe to serve it that hot.

Was very clean, staff very polite and friendly, and food was good

Disgraceful. We waited an hour for our food when we were practically the only ones dining. The staff were all standing around talking. The tables were not being cleared, we had to put all our plates onto another table to make room for deserts. It was only as we were leaving that they were cleared. The shift manager hid away and would not talk to us when we wanted to find out what happened. Eventually he spoke and blamed the kitchen staff but said he wasn't in charge of them. The way this restaurant was managed was shocking. We've spent a week in this camp as we were planning to buy on this site but this experience has started to give us doubts.

We ate here 3 times during our stay at this Haven and 2 of the time was terrible. The wait for food is well over and hour, sometimes longer and comes out cold. We got a refund for ours along with many other tables I could see. Such a shame because the rest of the park is brilliant but this restaurant does let it down a bit

Awful food. We ordered two roast dinners, the vegetables were completely raw. We came three years ago and it’s not changed. Stale Yorkshire’s. Looked good but tasted dreadful. The restaurant itself is nice. The waitress was lovely, and said they were having issues in the kitchen and apologised. Will just use the other food chains.

Absolutely awful 1hr 30 min wait for food just for it to be be undercooked and raw!! I am never coming here again but a sweet young man who works there apologised and gave us 10 icebreaker for free and we got a 50% discount and all of our drinks where taking off the bill.

Never eating here again. Ordered chicken curry, no poppadoms left but not told when we ordered, was given extra rice as a substitute. The rice was so overcooked and swimming in water that had been soaked up by the naan bread on the plate, was just white mush. When my wife said to the staff about this they just laughed at her. Disgusting food and service. Go to the chippy or burger king on site instead.

Joey made our experience good he is a very nice and happy person we will definitely be back because of him

Shame about the food as its the only restaurant on site,Chicken tikka masala was horrible....full of peppers!!! Cheap chicken boiled rice,overpriced massively,2 curries and 2 drinks for £45!! My suggestion would be buy aldi curry!

I was hungry so decided to check this place out. I first scanned the QR code to order food online but that didn’t work as it came up with an error, so I had to order at the bar. I wasn’t happy as half the menu wasn’t available! It took a good 10 minutes to be served! Luckily drinks were straight away but food took over 30 mins when the restaurant wasn’t busy at all! Then suddenly there is loads of staff behind the bar not doing much at all, don’t know where they were when I wanted to order? And there was a table next to us that had just left, none of the staff standing there chatting decided to clean the table! It was left there for the duration of our meal. For the price of the food it’s definitely not worth it!

Food was overcooked, bland and overpriced, such a shame as its the only proper restaurant on-site. Wait staff were lovely but the food took ages to come out, which surprised me as I don't think any of it was cooked fresh.

Very poor. Told it would be an hour wait min for food. They wasn't busy when asked why this was the girl replied... I don't know!

This place was terrible and me and my family were appalled at the service of the food served here as well as the service provided by the employees. Allow me to list: Firstly, after we ordered our dishes, we were made to wait for +20 mins our starters weren’t even out yet and we only ordered one portion of their regular nachos, we had to ask the waiters to bring it out. Then, my fanta(the drink i ordered) came when i took a sip, it was flat. Which meant that it was probably out for a long time before we ordered it. Shortly after our main course arrived and when we ordered the mixed grill, the gammon was inedible (hard as rock), the steak was ordered as medium rare and came out as well done. They also forgot elements of our meal countless of times such as the gravy from our mashed potatoes, and mayonnaise on the burger which made it really dry. Lastly when we got our bill they charged us an extra £8 for a wine which was stated as FREE on the menu and the waitress justified it by saying that we had to order 2 burgers for the free drink and when we rechecked the menu low and behold it only said one burger one free drink.

Had a mix grill food was what you expected for the type of venue nice but nothing special. Didn't have to wait long for food even though it was busy. Service was great staff very happy to help

We had 2 meals at the Huffkin of Hoo during our stay, the service was absolutely brilliant. All members of staff were very friendly and welcoming, but a special mention for Lily and Hayden who were our main servers who made sure we had everything we needed, nothing was too much of an ask! Absolutely cannot fault them, they were a true pleasure. Our first meal on Friday was lovely, all came out promptly and as expected. We went for Sunday lunch, again came out in a reasonable amount of time. Roast beef and turkey was great and fair portion sizes, the pie however was absolutely rock hard on the top and literally inedible, and completely the wrong sides came out with the children's meals. So it seems like the food can be a little bit hit and miss but it's mostly fairly good and definitely much better than some of the other haven sites we've been to in Kent. Again the servers must be mentioned as they quickly, happily recitifed any issues we brought up! Overall a pleasant experience and nice option to have a sit down menu on site!

Service was amazing, there was a slight wait on the food, however it was well worth the wait! The food was hot and of great standard, I look forward to coming back :)

Really good service and food was absolutely amazing👍👍

Avoid. Very long wait. Food average.

It was the first of the owners Christmas Dinners. The food was slightly disappointing as the sprouts and cauliflower were under cooked. The service and atmosphere were great.

Great food and very reasonably priced. Would book ahead on the weekends as gets busy

Place run by children who are more interested in taking selfies with each other. I ordered the fish and chips. Chips were cold and the batter was soggy. Avoid at all costs unless you really set the bar low.

Not too bad at all for a caravan park. Child's portions are very small but once we realised everything was fine. Menu is OK food pretty good.

Well aint been to Allhallows in like 30+ years and my god its changed, last time i was here Allhallows was just a big field with a row off chalets and minimal caravans with 2 wooden sheds at the bottom of the big field, one for the arcades and one was a shop, well went to this lovely looking restaurant and ordered a all day breakfast, 6.49 for a spoon full off beans 1 sausage that looks like a Ethiopian index finger 1 egg 1 bacon and 1 hash brown, my 5 year old grandson got more on his plate then i did, i ate it and was not satisfied so went straight to burger king brought a 8 pound odd double bacon whopper XL which done the trick, my stomach finally got food in it. What happened to the brilliant days we had here 30+ years ago, my stomach was always filled, bring back the original Allhallows better for value forsure.. I dont mind paying extra for food if i leave with satisfaction not to leave a restaurant costing a small fortune and go to another food chain just to eat....Best thing about the new haven Allhallows is they sell stella, not the unfiltered stella tho.

The food here has gone so downhill since last year when it was superb, was charged over £30 for a mixed grill and it was absolutely horrendous, was like vacuum packed hospital food..

Absolutely STUNNING 😍 we Are Staying at Haven right now and we yesterday went to the Restaurant, we Went in and were able to get seats because there was barely any Reservations Mind you we went at like Lunch time. We sat down and Decided to get The Small plates which were AMAZING for the price And how much you get, We got the Fried Calamari, Loaded fries, buttermilk chicken and garlic bread! They were all Divine But the fried calamari took the spotlight for me, The only thing which was a little annoying was the music as it was pretty loud But that's all.

On the haven site did not eat just had a few over priced drinks

Didn't eat only had drinks can get cheaper in the West end of London

Worst customer service experience I have ever had, the staff seem to think they are working in a ‘Karen Restaurant’. We arrived about 2.45pm after a day out nearby and wanted to order food and drinks for 5. It was a lovely day so we decided to have our drinks outside and look at the menu. Inside there was a ‘go to the hostess bench to be seated’ sign, however there was no clear ‘hostess bench’ and no sign of any staff in the nearly empty restaurant apart from one woman who was filling up sauce bottles - for continuity we shall name her ‘sauce lady’. After standing patiently and being ignored by Sauce lady we eventually approached her and she advised we would need to be given the super secret menus they can’t keep on tables, from another staff member, who she screamed across the restaurant at. The stressed and busy looking staff member was polite and provided menus. We then approached the bar to be met by the blank expression of a red haired girl, who I will refer to as redhead going forward. Redhead was extremely unhelpful, disinterested and slow. We eventually received our 5 drinks one of which was in a glass with numerous heavy lipstick stains on, when we requested a new glass redhead rolled her eyes and simply picked the drink up and sloshed it into another glass in front of us?! My husband and and I were literally speechless. When we went back outside we realised all the chairs were covered in spider webs and bird poo. As the restaurant was empty and only sauce lady (who had ignored other customers and simply could not tear herself away from the task for a second) was present, we sat at a table near the door. At this point sauce lady felt the need to sprint across the empty restaurant to ask us if we had a booking and if not to move to the other side of the empty restaurant. This was frustrating, pointless and rude. We bit our tongues and simply moved. The kids were hungry so we just decided to make the best of it and order. I approached the bar and redhead looked me in the eyes and then disappeared in the back. I stood waiting for some time - being ignored by sauce lady- eventually another member of staff passing by shouted redhead to return. I tried to order some panini’s and was told that they had ran out of panini’s (despite the shop on site stocking them) and I could have a piece of bread instead. At this point I felt like I must have been in a Little Britain sketch because the awful service surely had to be some sort of joke. I honestly have never experienced such hostile, rude and simply horrible staff in a customer facing environment. The site itself is actually really nice but I would never return due to such horrendous staff.

Absolutely the worst place I have eaten. After being sat at a very sticky table I decided to eat outside instead. It was 30 minutes before they came to take our order and that was only after I complained. Whilst the food was ok and reasonably priced, the staff were indifferent to our complaints and blamed staff shortages and everyone in management for the problems. Also left over food left on the next table for an hour attracting flies and wasps. I would never eat there again.

Breakfast was okay 7/10. Dinner was disappointing. Ordered a burger with skin on fries and coleslaw. Burger was way overcooked with different filling. Skin on Fries were standard chips. No coleslaw available which we weren't told until we received our food. Ordered bread and butter which was £2 and it was one slice of bread. Food took an hour to arrive.

DO NOT WASTE YOUR MONEY OR TIME. An hour and half to get food no warning of delay when we asked we were told was coming. when arrived all the meals were cold and tasted horrible noone ate as was revolting. when complained noone were bothered told noone about. even though spoken to Dani and then she decided she didnt want to listen. all so rude.

Food service is very bad we waited over a hour for our food

To begin with, table was so sticky even the napkins were sticking onto it. Cutlery was not clean and the food took more than an hour to arrive. The food was not nice either, Malaysian Noodles were sweet and vegetables were not properly cooked. Buttermilk Chicken Burger was not properly cooked.. would not go again !!

Dont waste the money service is so slow you end up having to chase staff up to take orders etc. Table is sticky paper napkin stuck to the table. Chairs are dirty and stained. Would never come back if you are going to charge restaurant prices I expect a clean place, good service and restaurant quality food this place has none of them. The staff were friendly when dealing with you just might not be enough of them. Would expect better on a haven site.

Didn't like why it took an hour to even get dinner wrong drinks starving thinking about leaving.

service time is shocking restaurant not even half full and foods taken over an hour now drinks getting messed up . things on menu for some people but off menu for us?

We visited the Huffkin of Hoo Restaurant today for a late lunch/early dinner. Myself, an additional adult and a six-year-old child. The restaurant was clean, with a good atmosphere. I've dined here before and always felt that the service received was good. Today was no exception. We were swiftly greeted at the entrance by two waitresses who quickly arranged a table for us. We asked if it would be possible to be seated at the edge of the restaurant because our son is autistic, and we were aware that being busy, he could become upset and disturb other diners. Our waitress, Scarlett, seated us in our own little section away from everyone. She was very understanding and even brought some colouring material and crayons to the table. Service, with a smile. The menus were very clean and were not sticky. There was a good selection of food at reasonable prices. Drinks were also varied with a good choice of soft and alcoholic available. Our drinks and food arrived at the same time and took around ten minutes after ordering. I'd have liked it if the drinks came out a little quicker, but it was so refreshing and in a clean glass that it was worth the wait. We weren't harassed every couple of minutes asking if our food was okay and when we had finished, deserts were offered by politely declined on this occasion for our mains had filled us up. I recommend the chicken tikka masala with the naan bread (for £1.00 extra). It didn't feel microwaved and the rice wasn't stuck together. It was a proper curry and extremely tasty. Compliments to the chef. The toilets were very clean and had a pleasant smell. I've previously found that these toilets were in urgent need of a deep clean and I'm happy to report that this seems to have been rectified. Highly recommended restaurant. Ask for Scarlett!

Food was cold waited 1 hour for it and they still couldn't get the order right the cheesy chips had no jalapeños and the lasagne was unedable vegan food wouldn't recommend for the price

Food is over priced for portion sizes. Charging £6.99 for adult breakfast but same size as kids £4.99 just with a silce of bacon added. Breakfast doesn't make sense. Food cold, no buttered toast. Food came out at different times for our table so couldn't eat together. one dish was so late everyone had finished before I received my meal. children's meal was supposed to have a potatoes waffle and came with a hash brown. scrambled eggs on toast came unbuttered and eggs like rubber. This isn't the 1st time we have had issued at this restaurant. over past 2years we have visited 4 times and the experience has just gotten worse. We won't be going back after this experience this time.

Staff super friendly, food and drink were nice, an enjoyable evening

We've been to Haven all hallows 3 times this year. We've eaten at the Huffkin of Hoo many times so we know what to expect. We always give ourselves an extra hour before we are going to watch shows as we know that's how long you'll have to wait for your main even if the restaurant is completely empty.Our last holiday we hadn't eaten all day on the Wednesday as we were so busy we went to the Huffkin of Hoo for dinner me, My wife and son all had burgers while my daughter had popping chicken. That night in the middle of the night me,my wife and son all had diarrhea and sickness my daughter was fine. It completely ruined our last day at Haven. We spoke to reception and were told to complain to the restaurant which we did we wasted an hour waiting for someone to even see us then they filled out a form and said they'll get back to us. We finally got a call back 4 days after we'd left haven explain that they had looked into it they gave the exact number of popping chicken they had sold but not burgers even though it wasn't the popping chicken that made us ill it was the burgers so I know they hadn't looked into anything or took it serious at all.They offered me a refund and said they'd send an email to get it sorted a week later and I'm still waiting for the email. Seriously has to be the worst customer service I've ever experienced we will be going back to Haven again this year but will have to look off site for somewhere to eat.

We visited here today for dinner and we definitely won’t be returning. We waited over an hour for our food and when it did finally arrive some of the meals were cold. The table was so sticky, when you put your napkin on it, it stuck to the table and ripped it! When questioning about our food they did give us a free drink but by this point the damage was already done and we just wanted to leave. The staff were friendly, so I think the issue is not enough staff in the kitchen or perhaps the kitchen is to small for the amount of orders. On a side note, they did have a decent gluten free menu! Either way. I’d avoid!

All the meals were nice and affordable

Terrible food. Very long wait. Did not appear or taste as advertised. Do NOT eat here. I won’t ever again.

We went for roast dinner Sunday for carvery turkey in cravy veg in sitting in water and roast potatoes ok but we got it to the table and it was cold and Brockley was wet if you squeeze it water came out of it staff was lovely

Dirty tables , food sometimes cold , you need to use the app to book a table, but the app doesn't always work

Sticky table, 30+ minutes at least from ordering food, and the ribs were cold when they arrived. Service at the bar I’ll give 5/5 , food 1/10.

Can't recommend. Reasons given previously

Breakfast isn't great. Low quality food. Lunch is better.

Really slow service and portion size is terrible! Ordered a sharer for 3 which considered of 6 very small chicken goujons.

Music a bit to loud and food not hot.

The place is nice although it might need more staff. The table was a bit sticky and the food took a bit of time to arrive. But the food was a surprise for me. The panini was very tasty and at a good price. Overall it is a good choice in terms of food and price combination.

Another great meal at Huffkin of Hoo. The staff as always were excellent and looked after us really well. A special mention on this occasion for Joe and Sophie who were both polite, professional and friendly. A real credit to the Haven team.

Food poor and over cooked, sent it back, no apologies from chef. Server was very nice

🤢 food was disgusting Mac n cheese kids said it's like they have mixed the pasta with cheese and water 😆

Walked in was seated, was told it was bar service, waited 7 minutes even for someone to appear behind bar, served someone else before us although we were there first just not standing in correct place. Decided not to bother. We are not staying on site just went for a look round. Food looked bog standard cafe stuff, not cheap either.

Hardly any items on menu available. Portions tiny and long wait for food to arrive

Due to supply issues so much was missing from the menu. Which limited our groups choices, portion sizes are a little on the small side, don't expect a stack of bones after the ribs more like bone chopsticks. Of 11 dishes most were luke warm the only one that came out hot was a dish that had been mis ordered originally, and we still don't know what happened here as we ordered spaghetti Bolognese but got a penne pasta dish which we were still charged for. We tried to play pool but half the balls are missing and the ones we did have didn't fit in the triangle. The restaurant was reasonably quiet and quite a few diners could be heard complaining about their food.

Service with a smile. Top marks for that. Food itself was bad. Spaghetti Bolognese had meatballs in it, chicken burgers as dry as cardboard. When we told the server our opinion, she told the kitchen and returned with the comment "I cannot repeat what the kitchen said". I am a chef myself, and if a chef cannot take criticism on the chin, they shouldn't be in the kitchen. It's not hard to cook chicken breast without turning them into cardboard. Quality of the food was not up to the standard of the pricing. What makes it worse, is that the restaurant is clearly one set up to use mostly pre cooked items, with the "chefs" finishing the dishes like a weather spoons, but even this was not done correctly. Calamari was chewy, Prawns had more batter than meat. Wasted money and time, left hungry.

Waited an hour for breakfast and it arrived cold, definitely would not recommend. - Toast burnt - Avocado hard - Poached eggs hard - Scrambled egg hard and cold - Bacon rubbery - Expensive - Small portions

Very slow service, but apart from that it was ok.

Great takeaway got everything you want good customer service very helpful food is great A +++ 👍

Rubbish. Served uncooked chips and cold tomato soup. Took three attempts to get soup hot and the chips were terrible. I would not recommend it. Staff and manager absolutely useless.

Lovely staff Lovely food Very clean restaurant

The young lady security guard was very helpful assisting my disabled Uncle allowing our car access, thank you so much, very caring.

Staff are so friendly the food was excellent and hot . The huffkin has changed for the good fantastic..

One of our favourite places. Lovely staff, great food

I was sceptical after reading the bad reviews but was pleasantly surprised that the service was very good, and the food was also of a high standard. Only reason I was convinced to go here was because it was very close. It was just quite expensive for the amount of food. Two meals cost £52 with 3 drinks. I can recommend the chicken tikka masala that was of a much better standard than normaly found at a pub.

As we was on Holiday we went over to the restaurant and was welcomed warmly and shown to our table. Ordered drinks and I ordered Hunters Chicken. My Wife wanted fish and chips and twice was told that they had no fish and chips. Which seems mad to me as we was right on the coast too. Anyway I got My Hunters Chicken and was ok I wasn't blown away and was tough too eat and was not impressed sadly. My wife after being told had no Fish and Chips she ordered the Lasagne and looked nice the garlic bread was just too hard to eat. Second time we went in for dinner we was given the dinner menus and then shown to our seat well then another staff member came and took the evening menus and gave us earlier day menus. Then I asked for the lasagne and was told they didn't have that today, again never had Fish and chips which was annoying again. So I ordered scampi and the scampi was overcooked and hard to chew. We never went back over there again. Oh and this is just madness we got told that Breakfasts were only served on Mondays and Wednesdays and weekends. So I assumed that people don't want breakfasts all week! If your.going to be open for guests then why aren't you cooking breakfasts all week? After all breakfast is the main meal of the day and would set us up for the day for whatever we decided to do.

Not the best. Poor quality food, slow and often incorrect service. However staff are pleasant.

As a holiday owner I have visited here lots. Not been able to fault any off it.

Joe was brilliant on our 1st day/night

Food was very nice. Service was a bit slow only one girl serving the tables. Quicker to go to the bar for drinks. Maybe they was short staffed that night.

It was nice but the food wasn't good and there was a lack of staff I would recommend just if your not getting the children's food

I went here with my family and it was very good rather than 1 small mess up but still deserves 5stars. Thank you. And extra credit to our server Tamzen.

Sometimes a bit hit and miss. Staff nice, food can be great, service sometimes slow

The only thing that was wrong was the price,food and service was great