Hotbox in Cheshire West and Chester

We had a great visit, the food was great, our server, Joanne, was absolutely amazing and was super friendly and helpful throughout our visit 😊

Me and my wife went to Miller & Carter based on Google rating and because it was the closest to Cheshire Oaks movie theatre. I appreciate that they didn't require booking or wait and had a table ready for us. Initially, I liked the decoration and the atmosphere of the place. There were plenty of people around seemed like a good choice. Shortly after we sat down, my wife started noticing some red flag, things like the lamp on our table was dusty and the toilet was not very clean and has not been well maintained ,unfortunately, I already made an order by the time she came back. I ordered fried calamari , halumi sticks for starters which were not bad, the calamari was slightly too oily. We also ordered Ribeye stake sharing and lobster tail for our main meal, that we told to cook medium but they decided to cook medium rare instead. The main meal took about 47 minutes from the time we ordered. In my opinion, the steak was not worth the price even for medium rare steak I have had better steak. Overall, seems like small detail but they add up and we were not too pleased with the experience.

Ashleigh served us straight away our drinks were quick and our food soon followed, really great service with a smile 😊- thank you.

Great spread on for my dad's wake

Unfortunately I went here today to have Christmas dinner with my brothers family and mine, we got there at 1:50pm and the table was booked for 2pm. We sat down and starters took over an hour to come out. The starters took an hour to come out and in this time the manager came over complaining he was stressed and he couldn’t cope with it. After that, the food that had been sitting under a heat lamp since we arrived at 1.50, was served at 3.30pm. The server was using his hands, other tables were asking me whether they were supposed to be queue or what. The food was inedible as it has been sitting there so long. Everything was rock hard and cold, this was unacceptable. My son’s food didn’t come out and this was 15 minutes after we started to queue. My son is 2 and was screaming as he was hungry and tired. The manager was hiding in the back at this point while the rest of the staff were trying to serve. The manager messaged later accusing us of lying and saying we had finished our plates, when I had a time stamped photo to prove we didn’t eat anything. It’s entirely ruined our Christmas Day, no Christmas dinner, just snacks when we got home as we had planned for a 3 course meal. Just really disappointed and sad, mostly for my son as we had planned a really nice day and this ruined it. Wouldn’t come back here, especially not for a special event.