Frankie & Benny's in Cheshire West and Chester

It's been a long time since we have visited F&B and it has been absolute delight of a date night for us. The food was lush and a lovely ambience in the venue. Ashleigh made our evening with her friendliness and attentiveness and a credit to F&B. Would be lovely if this was shown to her :)

Great meal with the family here, our server Mike was fantastic, especially with our little one, very friendly and helpful. I'd recommend the chicken goujons starter and I usually have the burger, no adventurous I know, but if you add the extra patty it's a hell of a burger then. Great choice of drinks here, especially the cocktails - with our local TGIs closing, this is now the place to go. Would recommend booking in advance in the evening and especially the weekend.

The food arrived and the chips were all cold and the pizza was lukewarm. The kids meal was rubbish too . Always had lovely food here. Was really disappointing 🫤

I visited F&B with my wife, daughter, and grandson. My wife, daughter & myself ordered. With my grandson ordering a cheese burger and sweat corn. The meals were served with in the time they said when ordering. My daughter & and wife's meal were both quite nice. I had Spag bol dut found that it was lacking in meat it was tasty, but it seemed to be a slimmers meal. My Grandsons burger was totally tasteless & dry despite him putting lots of Tom sauce on it to give it some taste. He didn't eat it. To be fair, after my 9 year old told the waitresses, she did deduct the cost of that meal off the bill without question. My grandson had pancakes & banana with chocolate sauce. He had most of it. I tasted it and found the pancake tough and tasteless. The robot servers were fascinating. One thing they had. Was back ground music playing and every 5 mins or so, it started playing happy birthday very loud, which was so uncalled for. No problem if there was someone enjoying a birthday. However, I think it will be some time before I visit again Sorry F&B

Food came out, pasta was nice. Pizza was nice. Chicken came out burnt and the plate was full of chips, over load.

Absolutely gorgeous food! We had to amazing servers Becky and Kyle. Credit to the company service and food was perfect :)

Micheal our server was one of the friendliest and nicest people we have ever been served by. The food was great and looks like it's recently had a refurb looks brilliant.

I’d wanted to take my daughters for a meal and spend some quality time with them. Our evening was perfect, we weren’t rushed and we were made to feel like valued customers. Nothing was too much trouble and the staff were all friendly and welcoming. The food was amazing, hot and full of flavour. 100% recommend and will definitely be coming back.

We love the new menu and our server was so lovely and it was nice he spoke to the child diner aswell as the adults.

Amazing as always. My partner and I go here semi-regularly as it's our go-to place and honestly no matter what time of day I go the staff are always efficient and the food is never below standards. Romy has been our server continuously over the past months and has always been very welcoming and helpful, he continues to question about allergies which I find very respectful whilst still acknowledging and remembering who we are. We recently had Dan as our server and he too was so nice and very enthusiastic. He brought such an upbeat attitude to our morning and clearly cares. We love the staff and the environment they bring, but the food is also very good of course. I've tried a few couple things but really enjoy the gluten free carbonara and my partner the margarita pizza. Drinks are served fairly quickly and our order has never been wrong. Will be returning soon.

Wow really nice place very good service, the tall chap who took our orders was brilliant very friendly and funny. Give this chap a raise. Drinks and food were delivered fast and it was lovely. Good seating for a party of 6. Only down side was no NHS discount on breakfast 🤣🤣 will definitely visit again. To all the staff in keep up the brilliant work, much appreciated from a happy shopper. 👍👊👏

We had a lovely server, he was great with the kids and super friendly ! Was a great experience, thank you.

Very nice atmosphere, friendly staff and lovely food. The robot that delivers food is very cool! Would recommend for a family dinner!

Wouldn’t normally complain here, and was 50/50 whether I should, for me I’m ordering from a set menu and found the lasagna lacking volume, served in a small dish only half full. It tasted good though I’d expect it to be more on the plate as it’s not served with anything. To give you context it was a 6 inch circular dish but only about half filled, so not very deep. Partner had a good size portion of meatballs and tagliatelle. Looked at the full price menu, and would have not been happy if that was full price at £13. If they are serving smaller plates on set menus then they certainly don’t tell you ahead of ordering. So for me not good value at all. Haven’t been to F&B for over a year, is this normal. Service was very good though.

Rebecca was lovely and friendly, quick service and all round a great visit :-)

We visited Frankie and Benny’s for my son’s 9th birthday and we had a great time. Two of us have coeliac disease and found plenty of gluten free choice on the menu, especially on the kids menu. The kids menu is excellent value - £8.30 for a drink, main, side and dessert. We had Mike as our waiter who made our night. He entertained us no end and made my son so happy on his birthday with how funny he was. He had all of us laughing and we really appreciated the effort he made.

Excellent service, waiter was fantastic and very funny! Wonderful rapport with customers!

We visited Fri 6th at 6.30 for a birthday meal for my Dad. We were served by 3 different members of staff, all of whom were brilliant. My mother’s allergies were dealt with brilliantly and one of the waiters made such an effort with our 2 boys, making jokes about “cabbage ice cream” with them. The whole experience was really positive and made our evening. Looking forward to coming back soon.

Quick and friendly service, reasonable prices. Food decent, Hardly any choice of beers.

Called in at about 4pm on a Tuesday. Only a few tables occupied so not at all busy. Ordered a garlic pizza bread with mozzarella and children's nuggets and chips. The garlic pizza bread was raw, raw dough !! The children's meal looked shocking and the chips were a horrid colour and overcooked. Dustpan and brush leant up against food serving area, robot needs a good scrub. Definelty one to avoid.

We were served by becky tonight she was absolutely lovely amazing service, credits to the chefs as the food was excellent aswell

Beautiful food and amazing service

The service staff are amazing. Friendly, attentive, and helpful.

Great food, plenty of options, pleasant staff.

We was served by Daniel whilst we were here today (24:08:24) and He was amazing, really nice, thank you very much, Service was quick, and food was nice,

Great experience with friendly, staff, nothing appeared to be too much trouble Meals were served via a robot which was a comedy factor, clean and great atmosphere

Love Frankie and Benny’s! Great value for money, speedy service and yummy meals. Lovely family friendly restaurant.

We visited for my daughters birthday, our server was amazing! He made sure we were well looked after and was amazing. Our food was delicious. The atmosphere and the service are the main reasons we love Frankie & and Bennys, and it is loved by all of my family. Definitely a family favourite.

Michael was an amazing server. We had a really good time.

Great food reasonable priced and great atmosphere with very helpful staff. Loved the robots carrying trays to the table for the staff a lot safer if children are about.

Great food and service, Daniel was great

Our visit today was a catch up friends fir breakfast and we where looked after today by a lady called Bekky. She was lovely and very patient we will definitely be back thank you Bekky.

As ever, a yummy breakfast, served by the friendliest staff, in a lovely and clean environment. I'd love to commend Becky, Liz and Ryan for their great service and friendliness. They're part of the reason why my family and I return so often.

Rougher than Rhyl. Not anything like F&Bs only the name. Shame really

Great service, Mike was excellent great with the children, waffle the robot was lovely touch 😀 definitely come again

It’s was great very nice food, bit of a wait for food and children screaming but otherwise great.

Always lovely food and experience at this branch!

Lovely food served by Michael what a fantastic member of staff more companies could do with having members of staff like him

Food was good, service was great, was served by a guy called Michael he was absolutely fantastic, really funny and was the highlight of our experience.

Played happy birthday 2 times made up and singing it

Becky was lovely, really great with the kids and even let the robot bring out the food to keep the kids happy! Thanks so much

Absolutely fantastic, great menu and food was amazing.

10/10 food was gorgeous Romy is a wonderful server Betty and waffle robot definitely deserves a raise!❤️

Lovely staff, food always amazing. Highly recommended!

Waiter was lovely! Wish we could have given a tip but no change and no option given.

It was amazing food was amazing my son really enjoyed his 7th birthday especially with the robot singing happy birthday to him

Great experience with friendly staff!

Becky was a lovely hostess. Her warm welcome and kind manner was lovely. We had a lovely meal, the food was brilliant.

Our server was great! Michael kept the kids entertained

Excellent service from Mike, never puts a foot wrong and great with the kids

Extra service as always from Mike, wonderful customer service. Overall a very funny and lovely waiter.

Server was fantastic accommodating to my partners fussy tastes! Thank you mark!

Good food, not expensive, located next to the outlet, parking is easy

I attended with a group of work friends on Sunday 21st July to my belated birthday celebration with a meal before bowling and it was a wonderful meal and a fantastic night the food was fantastic and a very special mention to the wonderful waitress Becky who served my group her excellent customer service made the night such a wonderful event I work in the industry myself so I know how tough of a job it can be but Becky is a real credit to the company and I had to thank her for everything all the staff were brilliant but Becky made it extra special and even took a photograph of my group as well she truly went above and beyond even when I asked if it was possible to play an ABBA song honestly such fantastic service I haven't visited Frankie & Benny's for a very long time but after tonight I will not leave it as long on my next visit.

My daughter chose to come here for food after the cinema for her 8th birthday, it was such a lovely experience. The minute we walked in the staff made us feel welcomed and went above and beyond to ensure my little girl had the best experience ever. Our server Micheal was great, amazing customer service and engaged loads with the kids making them laugh. The food and drinks were great, nice and hot. Definitely returning and will highly recommended Thank you to you all x

Came here to celebrate my wife passing a coarse, very happy with food and kindness of waiter

Took our granddaughter there after the Cinema. Always good service and great food.

Birthday meal, fabulous food and service

Served by Becki at Cheshire Oaks. What a lovely funny waitress. Couldn't do enough for us. Thank you! Food was delicious x

We went for my daughter's birthday. Served by the lovely Becki, she was very attentive to our party. Food was delicious.

My waiter Ryan was absolutely outstanding tonight, 10/10 everything. Give this man a raise

Excellent service and delicious food

Terrible customer service, favour other customers that have come 10 mins after us. Didn’t bother to even order our drinks. Probably one of the worst Frankie and Benny’s I’ve ever been to.

We visited on Saturday, the 22nd of June and from the moment we were greeted and seated. It was a really good experience from top to bottom. The staff were very attentive and the food was delicious.

I do recall Frankie & Benny’s having slightly better pizza that does not resemble something that has come straight out of a microwave in the past. Could the cheese be any more rubbery? But then again, what can I expect from F&B’s. Possibly the worst ‘Italian’ chain there is! The waiters are ok. Apart from the robot waiter playing 3 lions at 100 volume. You can improve if you like but it does not matter to me as I will never return.

Great food, brilliant service and love the robot waiters. Shout out to Beth in particular for her excellent service, she went above and beyond.

Our whole experience was wonderful, the food was delicious, the atmosphere was relaxed, the timing was perfect, and last but not least, our server Fran, was wonderful, friendly and very professional :)

Shocking experience today. Booked and Went for breakfast, might as well call it lunch as waited an hour for drinks & to order food, then another hour for food to arrive. Nothing complicated just b.fast buns. No clean cutlery, got asked to share 1 spoon until they could get them washed!! Bar area absolutely piled high in dirty dishes, not creating a nice environment. The staff that were working just constantly apologising... felt embarrassed for them.

Shambolic. Such a disappointing experience that spoilt Fathers Day family get together. Booked a table for family breakfast at 10:15. Waiting forever for order to be taken, then drinks arrive 30 mins before food. Food arrives cold with pancakes inedible after an hour. A coffee was made with more vanilla than coffee - undrinkable. Wrong drinks bought. Hot drinks were tepid. Of 7 dishes 5 were inedible and two barely acceptable. It's hard to get family together and this was not how we wanted to spend our time. Manager was apologetic and cancelled the bill - which wasn't going to be paid anyway.

Romy was brilliant as always fabulous service, food was lovely.

Last day in Chester of 4 nights and been here twice as we couldn’t help but come again! This time my partner had dirty hotdog which she throughly Injoyed but she did feel I could have been bigger portion but for the price lovley. highly recommend!! Especially if on a budget but was a nice meal out and was served by a Lovely waiter too.

My mum and my children had a lovely time. Daughter wanted to see the robot delivery in action. Food very quick and tasty!

Arrived and welcomed straight away shown to table, was not asked if we would like any drinks when seated, we then sat for nearly 15 minutes trying to get the attention of the restaurant staff but the two ladys were busy talking between themselves and did not acknowledge that we were still waiting for our order to be taken, as we looked around there were tables that had finished/finishing as we walked in and plates were still on the tables 10 minutes later, there was only 8-10 customers using the restaurant at the time. We ended up standing up and walking out. I have always had positive experiences at this restaurant but I was very disappointed today and very much doubt that I will return any time soon.

Great food and cocktails. Great atmosphere. Brilliant service.

Beth was amazing really excellent

Brilliant food and Liz was very attentive - music wasn’t great but food was and it’s the food you pay for! Thanks Liz 🩷

Liz was lovely and the food service was so prompt

Fantastic service Mike has exceptional service towards the children, food was lovely the restaurant has a really nice feel to it and i would definitely recommend.

Waited about 15 minutes to be seated when there was lots of empty tables hubby's food had to get sent back as was cold, son's pizza was hard and as for the spag bol that was shocking very little sauce an hardly any meat never again

Our server, Mike I think his name was, was amazing! So friendly and interactive with the youngers. Honestly such a credit could not praise him enough from our hour and a half here he made it so enjoyable, doing everything he can to make our time here as great as possible and he succeeded! Thank you so much.

Food is acceptable The waiter gave me the bill before the food was finished, as if he was trying to drive me away. Not recommend anymore and will not come again

Our server Michael (the tall guy) was amazing and made the experience a memorable one, very pleasant, funny and a good entertainer, the food was great quality and value for money

Our server Michael (the tall guy) was amazing and made the experience a memorable one, very pleasant, funny and a good entertainer, the food was great quality and value for money

Was very disappointed with our meal. I had potato filled skins that were ok but very little cheese on them. My husband had chicken strips that were ok and probably the best starter. Main meal we both had lasagne. We have had this many times before but it has gone right down. There was hardly any mince meat in it. Was very sloppy with too much tomato and white sauce. The staff were very friendly. Our order was mixed up and we waited for garlic bread with our main meal that when it came was not cooked enough. Was soggy and not much garlic. Should have been crispy. Shame as it used to be so good.

Loved our server I think he is called Romualdo and his little robot helper made my day the robot was cute too

I went about 2 years ago and honestly was the happiest I've ever been with food and staff at any restaurant

Great place always made welcome. Mike is a credit to this place.. such a great character with all customers

We are frequent visitors to Frankie & Bennys, the service we receive is always amazing. Special mention to the server Liz and one of the managers Fran, who are always accommodating to our lively little boy.

My grandson chose this restaurant as he likes the chicken nuggets and chips. It was my first visit but I was pleasantly surprised. The food was tasty, the restaurant clean and bright and the service was very good indeed. My only complaint would be the level of noise - but we were the oldest people there.

Delicious food! And great staff! Becky was very attentive and welcoming! Thank you

Everything about our visit was terrible and the poor servers get it in the neck because of lazy chefs who don't know how to cook food....my girlfriends chicken burger was definitely cooked the night before and zapped in the microwave....nothing about this place makes me want to go back so avoid at all costs

Called in by chance,2 courses for 2 with drinks £32..great service lovely food..

Came for breakfast this morning. Food was good and Liz was amazing looking after us! Staff always go above and beyond to look after you! Thank you 😊

Stopped for lunch here while shopping. We were seated and served drinks quickly and our server Beth was lovely. 10/10 food and service.

Dan at Cheshire Oaks saved frankies birthday, no thanks to Miller and Carter. Great food, great service. Thanks for having us last minute

Lovely dinner post Freedome jump post Crimbo workout for for the kids 😂 Beth was so lovely and attentive, friendly & helpful throughout, even my 12 year old said how lovely she was ☺️, great asset to your team 🙌

Excellent customer service, quick and always with a smile beth was a great waitress, would highly recommend

Really nice date night, great service and really nice food, would definitely come again Thanks beth

Had a last minute meal here and had a fabulous lady called Beth looking after us, so helpful and polite, made the whole experience enjoyable x

Lovely food. Would definitely recommend and will return. Great service. Beth was a great waitress. Very helpful