Five Guys in Cheshire West and Chester

Ok so first time ever trying five guys ! Place was clean and plenty of seating , The prices were a bit daunting as i paid £42 for 2 burgers & 2 chips & 2 milkshakes but in all honesty it was worth it ! I like my food so I originally thought omg what have i done but once you see the burgers there huge just like the fries ! Ive had alot of burgers in my time and these i would say are one of the best if not the best ive tasted ! Everything is fresh and you can see them make it in front of you , the milkshakes were amazing and out of this world ! We will definitely be back again as i cant get over how good they were ! Customer service was top notch also ! And clean toilets very good 👍

Ok so first time ever trying five guys ! Place was clean and plenty of seating , The prices were a bit daunting as i paid £42 for 2 burgers & 2 chips & 2 milkshakes but in all honesty it was worth it ! I like my food so I originally thought omg what have i done but once you see the burgers there huge just like the fries ! Ive had alot of burgers in my time and these i would say are one of the best if not the best ive tasted ! Everything is fresh and you can see them make it in front of you , the milkshakes were amazing and out of this world ! We will definitely be back again as i cant get over how good they were ! Customer service was top notch also ! And clean toilets very good 👍

We visited Five Guys for the first time on Thursday just after it opened. The service I received was excellent and the store was clean and tidy. Two burgers, fries, bistoff milkshake and a soft drink yes it was £35 but well worth it. Food was beautiful, hot, and plenty of fries and the milkshake was amazing 30 mins later it was still thick and creamy. If I came across Five Guys with the other two leading burger chains I would pay the extra and walk into five guys. Thank you for such excellent service customer I went in just before a massive order was placed and watching was brilliant. See you again.

Me and my 3 friends all got sick after are visit last Saturday we hadn't seen each other for a week before or after.

Great service from all staff and great food! Highly recommend.

Over-rated and over-priced. Definitely not value for money. There were no customers, no soft music, no atmosphere whatsoever. Cold and unalluring. Don't waste your hard-earned cash!

Not sure what some folks griping about. Burgers, fries and shakes all epic. Yes, could be slightly cheaper but great quality stuff cooked well. Also the server was a sweet kid.

Our cashier, Liam S was very friendly and welcoming and made the experience much more pleasant. The food was delicious and reasonably priced for what we got.

This place is addictive!! The food is so good and fresh. The staff are brilliant at making stuff to order and nothing is too much trouble. We just keep coming back!

Staff are lovely.... HOWEVER (No I'm comparing to Chester City center which is great) Chips and shakes where good but burger let down by soggy, doughy bun (not toasted) All the tables where filthy, food is served in takeaway bags even if you're eating in. The interior is dull, echoey, dirty and bare and has the feel of a city center kebab shop. If you want 5 guys experience go to the one in Chester City centre as the Cheshire oaks branch actually worse than Bking or MaccyDs. Definitely over priced for the pleasure of having to clean my table and cheap buns.

Thank You to the server that gave me a free drink and the code to the bathroom he’s a real one <3

Thank You to the server that gave me a free drink and the code to the bathroom he’s a real one <3

The Food was cold and burger was too pink in the middle as well as the buns were not toasted at all or warm. Tables were full of crumbs and no one was cleaning them up. I cleaned our table up for them

Just picked up a milkshake from the amazing server Liam! 10/10 service and the raspberry and Oreo milkshake was unreal 😍

Just picked up a milkshake from the amazing server Liam! 10/10 service and the raspberry and Oreo milkshake was unreal 😍

Burger bun was cold. Patty was dry. Some fries were close to being burnt. Potatoes weren't fully peeled for the fries. The 2 servers had an extremely bad attitude, as someone who works in retail it doesn't hurt to crack a smile at customers even if you aren't enjoying your job. Also why does nobody direct you to a table? You have to walk up and down like a headless chicken to look for a table yourself. Place was also really dirty. What are the staff getting paid for exactly? Cooking terrible food? It's like the whole place just needs to be shut down so they can give correct training to staff. I've been to many fast food restaurants in the world and this is by far one of my top worst places. Don't waste your time and money.

Tables were dirty had to clean one ourselves.The burgers were cold and dry and the chips were not nice just salty.Will not be coming back regretting spending my money there.

Toilet was dirty not clean at all We sat down on a table that was as clean as a dust bin and the food was s”””t The staff spent more time talking then looking after its customers and to add insult cost us £50 for three burger Avoid at all costs

Overpriced, especially the fries and the drinks.

Good staff, delicious food, clean toilet. Five Guys Cheshire Oaks is a great place to end your starving. Soraya was really helpful and polite.

Attended Thurs 15th Aug with family and was pretty shocked as this was the dirtiest five guys we have unfortunately come across.. Food and debris/food wrappers under almost every table, tables weren't cleared whilst we were there for 45 mins even though the restaurant was very quiet with roughly 4 staff at the back. My 9 year year old didn't even want to stay, such a shame as as a whole we do like five guys, just won't be visting this particular location again.

Beat five guys I have been to. Food is quick never burned always a good standard.

On a rare kid free date night with my better half and we popped in for some fries before a midnight flick and we were given the best service from Elliot and Marshall, they were a total credit to Five Guys and we would be back just because of them! Thank you lads

Great service and great food. The lads on shift at 8:30, July 21st should be commended, they were very kind and helpful. Will be returning!

Came with my family today for the first time. Never been before. Was quite busy for a Sunday afternoon. Food was delicious nice and hot and fresh. The guy taking the order was bery helpful explaining the burgers come plane and you pick your free topping. Enjoyable first experience.

Nice change to have a meal with reasonable portions and amazing burgers with free extras on your chosen burger, chips with the skin on are out of this world plus free refills on your chosen drink, with plenty of free parking, welcome stop.

Pricey to say the least ( £20 for a burger, fries & milkshake ) BUT it really is nice 🙂 ultimately if you want quality you have to pay for it!

Delicious. Can't fault it. Juicy meat, endless fries and fast service. Highly recommend this place. Shakes are next level.

Went with grandchildren. 3 milkshakes nearly £18. Noisy environment as wooden tables clattering on tiled floor. Didn't have any food but it is served in a bag with burgers served in what looks like tin foil. I just don't get it as it reminds me of a 1960/70s works canteen. Clean but basic but very very expensive for an experience like MacDonalds. Can't see it being there long

Ordered a hamburger, got cheeseburger, allergic to milk complete wasted time and money. Chips undercooked… no one answers the phone.

Great service very helpful explaining the menu. Food was great!!! Very clean and love how you can build your burger toppings!

Good food, pretty quick service just a little chaotic for tables so 4 stars instead of 5

Best Five guys by far. Better food and the customer service is by far better than most of the ones I have been too

If you frequent any Five Guys then this as per the norm and how it should be, despite the pricey part, burger are always well cooked, seasoned etc.. with the large selection of toppings available, always a tasty burger served hot, personally I'm not a lover of the chips and tend to order the Cajun spicing to improve them but that down to the individual. Staff here are more than pleasant, personable and professional...can't ask for anything more. Only small criticism when there busy they don't alway have time to wipe down the tables, last time I visited a member of staff (I think the manager) saw me wiping it prior to eating, ran over apologised and offered to do it...again fair enough you can't ask for more effort.

John behind the counter who was married to Kylie Minogue and won britains got talent (he should’ve done) made our burger experience memorable for all the right reasons. First time in 5 Guys deffo coming back. Possibly the best burger I’ve had. Really good counter team here, great product. Well done.

Great food, quick service. Staff were lovely, a mistake was made on my receipt which I didn’t even notice but the staff member came over to me to correct it. Good atmosphere, clean bathrooms which are private which was a nice touch. Always had a good experience here but today they really went above and beyond to ensure we had a good experience. Thank you :)

My first ever visit to five guys Loads of parking Well light and nice location Clean and tidy I side and out The food was great very surprised, fries just lovely, burger proper yummy. Refill soft drinks. Cherry Dr pepper omg Prices slightly high for a burger. Staff just great spot on Only down side. NO DESERTS But phesibly could not eat it anyways

Absolutely love coming here. Hubby can't eat buns so they wrap the burger in lettuce 😋

Food is good, the preparation always looks haphazardly done with young lads only bothered is socialising with each other

More of a religious experience than a meal. Yes, it's expensive for what it is but it's genuinely one of the best burgers in existence. Tip: Save a couple of quid by only ordering little fries as they scoop in extra anyway

Visted 05/03/24. Good food will visit again

Just expensive, nice, but restaurant prices for fast food? Bit much.

What a great place, staff all fantastic full of enthusiasm, my burger was perfect fully loaded with fries fab I will be returning Thank you all

Beautiful fresh burgers with all the choice of toppings available fries we're delicious and served by the ton lol and had the banana and peanut butter milkshake omg it was the best milkshake I have ever had all condiment freely available and all heinz can't fault this place

We paid £55 for 3 burgers and a sandwich with 3 drinks and mikeshake, with NO fries, this was my 1st and going to be my last time here, sorry but burger King out ranks your food, for price too,

Food is very tasty. Little bit expensive but you have to pay for quality. Always seems to be busy when I've been in there. Fizzy drink machine is wicked.

Thanks for drink justeat driver

1st time diner, friendly staff quick service good quality delicious food and very tasty moreish milkshakes. It's definitely worth a visit. I will go again with hesitation.

Revised review😀, I can't remember anywhere I had better service in the past and have only ever been to the main stream outlets but the Five Guys taste is worth the money, staff are also super polite and helpful as well, better atmosphere , like a real diner. Won't be going to any other run of the mcmill outlets again 🤫

Last wife and went was the 'old' location in the Coliseum before Covid and was not impressed. Staff uninterested and place dingy and greasy. This new location brighter, staff more energetic and food pretty much on par to US as we lived there for 12yrs.

Visited five guys for lunch & it did not disappoint. The staff are really helpful & friendly, food tasted amazing. It is quite pricey though, it cost us around £49 for 1x plain hotdog, 3x little cheese burgers, 1 lx fries, 1x milkshake & 2x refil drinks. Not somewhere you would go all the time but great for a treat.

Service was nice, food was very mediocre at best.. never been to five guys so didn’t know what to expect but for the price I definitely expected better than the sloppy mess I was served. Would like to note that the guy on the grill was not wearing a hair net on his beard which I found disgusting and I think it’s a serious health and safety issue.

Always hot, always tasty, staff are great, friendly and efficient. Chips are amazing

After shopping went to have something quick to eat at 5 Guys. Service was very good and thought we were going to have some good burgers like we have at the 5 Guys restaurant in Trafford Centre so the same as the burger patties had a very funny smell like meat that was definitely off. Did not complain as quiet full or speak to staff as did not want everyone to hear so threw the burgers away. Never again will we go there to eat. Wasted a bit of money.

Ive seen cleaner toilets at festivals. This five guys has 4 gender neutral toilets which have basically just been turned into 4 male toilets. Piss everywhere and they absolutely stink. Five guys clearly don't care about fundamental rights for all women and girls.

The food as always was lovely but then tried the pistachio milkshake and it’s amazing . The staff are so polite and efficient as well .

visited today and the staff were amazing they made us feel very welcoming and also took time to interact with my little boy who didn't want to leave them alone 🙂 they definitely did make his day and said they were his friends 😊 this was the first time coming and they did everything possible to make the experience as good as possible 😀 the two lady's who were on are a credit to your company. thank you very much

Visited Five Guys for the first time today and it didn’t disappoint, but it wasn’t just the food that made it stand out it was the 2 female staff members who excelled in both their job and customer service nothing was to much trouble. We left after eating with my 30month old grandson feeling he a made new friends because they ensured he was also a valued customer. many thanks and i’m sure we will be back

Very well prepared with excellent, friendly service. Bit of a hangar atmos-wise but to be honest I'd be happy to eat a burger this good in a bus shelter!

Very small portion of fries for £5.50, barely filled the cup. Other than that, everything else was very nice.

Had some tea after heading home from Manchester airport. Love the food as always. Particularly impressed with how friendly and polite the staff were. It was so refreshing to see happy staff! Nice to see employees with pride and work ethic in their job! Well done! Visited on 13th January 2024 at 22:00.

Awful! £60 for 4 burgers and fries and 3 soft drinks. WTH! Never again. All chucked in a bag

It was expensive, in fact very expensive, but the burger and it's choice of toppings was tasty. It was similar to the home made burgers my wife makes. Better than a McDonald's, because it's a bigger burger and the fries were made with local potatoes. The American accents were a bit far fetched, with the under current of Scouse. There was a wide choice of soft drinks and you could refill your cup as many times as you wanted. Lots of kids there, under 10's, which I don't think would appreciate the expensive concept. Just carry on taking them to McDonald's, unless you are like many of the posing people that go there. Treat yourself once in a while when you have saved up enough to go.

Five guys had always been popular to our family, we like the fries and the burger selection s and of course the shakes. Cheshire oaks outlet was great without being too busy

It's absolutely awful, totally tasteless, and massively overpriced. My advice is to avoid this eatery at all cost.

Best burger place ever hands down prefect burgers, excellent customer service, plenty of fries with your order as well you get a cup full and half a bag full so yeah plenty unlike some places we have been. Also all burgers come with 2pattys and the milkshakes are amazing, I recommend this place to any1 and every1. You won't be disappointed the price might get ya but when your eating it you'll understand

Took about 20 minutes food was very good

Huge disappointment, I'm not 1 to complain but there was a nasty long hair in my cheeseburger, I nearly threw up, I couldn't finish my fries or shake because of this, they refunded the £10 cheeseburger. Absolutely shocking, I will not be eating in this establishment ever again. Extremely disappointing experience.

A long wait for poor quality food, none of which looked like the description on the menu. I had the veggie sandwich and there was probably more taste in the tin foil wrapper which had nicely steamed to a soggy mess any vegetables that were inside the sandwich, (which by the way is a bun not a sandwich). At £4.95 it was totally overpriced and no amount of mayonnaise could have saved it; which was lucky as the mayonnaise machine had run out anyway. Chips were just thrown in the bag as well. Also what is with the ‘we dont sell coffee!’ we paid £20 for a burger reg fries and a bun filled with mush. Criminal. I don’t think Mac Donald’s are going to be worried about this restaurant opening. Good luck to anyone else eating,there I won’t ever be going again.

2 small hotdogs and coke over £20, not worth the price

Food was nice enough. But for an expensive burger, eating in was no great pleasure. Loud, glaring lights and a bit drafty!

I enjoyed my beef hot dog but husband wasn't to happy it came with gherkins he didn't ask for (I was happy because I got to eat them) he said the burger was the tainted and sulked. He did however still eat it and not complain to get another 🤦

Great food, the only downside : staff shouting when orders are ready.

Always a bit pricey but always worth it. Quick service and tasty burgers

We paid an impromptu visit here and enjoyed some decent burgers. There are a variety of topping choices, especially grilled onion, which pleased me no end. Sadly there are no hot drinks, but a chocolate milkshake made up for that. It’s a bit on the pricey side at around £10 per burger, and there’s no waiter service, customers collect their food from the counter when their order number is bellowed across the room. The atmosphere was sadly lacking. It’s a utilitarian space with sparse decoration and stark lighting. It attempts to have an American dinner feel, but with too much open space. A few booths would have made for a cosier dining experience. Instead, it felt rather like a high school cafeteria. (Should have taken a photo 🙄)

Great food and brilliant staff!

Once again, my visit in there was no disappointment, everything was fresh, tasty and very nice service. Thanks for a great meal team!

The food was a little pricey but the customize options are great and the quality of the burgers is superb.

It's a good place but expensive

Please don’t order from here as I had to argue with them to prove that they had missed are order. Then they told me to wait 10minutes whilst they went and checked their cctv… Then I had to call them back to find out for my self that they accepted that they had missed items off the order and then refused to deliver these said items!!! Ridiculous and the whole order wasn’t even right but we will not go in to that.

I visited the restaurant with my daughters and my friend and having never been there before, I could only go off other people's opinions. I'd heard great things about the food but today my overall experience was simply outstanding. Lewis who served us was incredibly helpful throughout, even suggesting ideas of what to order for my children, when he could see I wasn't sure of what would be best. Whilst orderomg for myself, I didnt know where to start. Lewis didn't rush me and was just so friendly and reassuring and checked that I was happy with what I'd ordered. I was amazed by the amount of variety on the menu for both food and drink. It made it really difficult to choose but being able to order your toppings specifically to your own personal preferences makes it easier to get it exactly how you like it. When the food arrived it was amazing. Better than I expected and the portion sizes for the chips were insane. I loved the atmosphere in the restaurant as it felt lively with the music but it was so calm at the same time. This has to be down to the staff and how well they were each doing their jobs. It was just a rleaxing and enjoyable experience. As we left, although he was clearly busy, Lewis made an effort to say bye which shows just how genuine he was being throughout. I will definitely be returning. It is my new favourite place to eat.

Order was wrong, very expensive

Great tasty burgers if you are prepared to pay extra money than normal but it is worth it in my opinion. Service is also very good and welcoming.

Disappointed £22.15 for dry burger and cold fries

Very poor experience. First visit here. Highly overpriced, not even any taste in the burgers. Chips thrown in the bag, no container for them. No help from staff, no friendly welcome. For the price, you’d expect table service at least ! Will never go back

An excellent burger and really good fries at a reasonable price.

Absolutely amazing. Best burgers and fries ever!

Amazing service and great food not the cheapest but one of the better burger shops we will be back

Pretty disappointing. Never tried.5 guys before. Put order in, no issues. But was 40 mins before I got it. Manager took charge and got it sorted for a few of us within 10 minutes but 40 wait for a burger and chips wasn't great. I think the online orders screwed them which I suppose is the way things are these days but when I saw orders waitim Ng where chips had gone cold, to see them being out back in the fries station from the bag then back into my order, bit poor. I totally get hospitality is still understrengthed but a burger and chips in a burger restaurant shouldn't be too much to hope for. And I understand that my experience may not be that of others.

There's a young lad who works here - I think his name is Nathan. His customer service was top notch. Made a fuss of my son on his birthday when we came in and made some amazing shakes. Top notch.

Excellent and friendly service from the manager in the black top and the chefs. Will be back, food is delicious!

Had a burger from 5 guys Chester a few months back and have been craving one ever since. Decided to try one of the shakes as well and asked the lad what he would recommend because I usually just go for boring vanilla milkshakes. He told me he liked the Oreo and chocolate and I went for that and it was amazing. The burger was also very very nice and worth the 100000 calories. Very expensive for a burger but worth it for a treat every now and then. The server was called James and he was brilliant very polite and helpful. Definitely a member of staff they need to keep hold of. All in all a nice bite to eat if you like burgers and fries

Service was amazing. The best fries I've ever had! Disappointed as there isn't a veggie burger just mushrooms and veg sandwich. I havent eaten this as once I realised it wasn't a burger I decided to just have fries. There is no reason to not have a veggie burger these days. Lovely staff at Cheshire oaks five guys

All the staff were great, polite and well trained. My only problem was the bun which was of very poor quality and fell apart. I could only see the slightest evidence of toasting at the very edge of the bun and no toasting on the bun itself. This spoiled the experience

Best burgers and milkshakes around. Staff are always brilliant - friendly and proffesional

Expensive for the basics but very customisable (like subway for burgers and hotdogs).

This place has always been expensive but the food made up for it. However this visit was a real eye opener. Just shy of 40quid for my son and I was a step too far. Burgers seemed smaller. Lovely food freshly made but in current times it's now out of my budget.

Ordered online cake with Missing items. Would not send out replacement had to get refund which takes 5 days!!!!! Totally unacceptable

Was looking forward to a meal here but I went to do a collection on their website all was well until we put our card details in and pressed pay it then came up with page not found, it’s taken the money out of my bank, so we went inside to get some help and all we were told was to contact the bank, what is the bank supposed to do, they weren’t helpful at all wish they at least gave us some better advice as it’s their company and their website, so don’t do a collection as it just takes your money :/!!

Do not order on there app/website it scams your money and then we are told nothing can be done about.Shocking customer service.One star is too generous.