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3.8

Based on 761 opinions finded in 2 websites

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Nº 600 in 986 in Sefton

Nº 151 of 249 Other cuisines in Sefton

CUSTOMERS TALK ABOUT DISHES WITH..pepperribsroastpotatoespizzapietapaschickenlambcookedpuddingcakemustcheeseladyfishmeatsteak

comment_iconOpinions

Fab firework display on 5th November. Very busy

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Kevin Carter . 2024-11-07

MORE AT Google

We visited we three of our grandchildren (two aged 10 and one aged 12) as a treat for the older one's birthday. This is a nice pub, attractive outside and in, plenty of parking spaces plus a large beer garden/play area at the back. Staff were friendly and attentive. The menu is fairly extensive but we thought it a bit pricey. The three children each had a child's meal (£6.95), one a burger and the other two had pizza, eldest boy chose to have mash with his, the others had chips. I had the Peri Peri grilled chicken, hubby had Hunter's Chicken. We were quite shocked when the food arrived as to how tiny the portions were, smallest pizzas we've ever seen, hardly any chips, a tiny spoonful of mash and tiny little pots of peas each. The adult meals too were tiny, got to be the smallest piece of chicken I've ever been served in a restaurant, hardly any chips or salad, hubby's was the same. Food wasn't very warm, needless to say the children finished their meals in no time and were still hungry so they all shared my chips. To fill the void of a non meal they all had a dessert, again quite pricey for not a lot. We were quite aggrieved considering how much money we spent for really not very much. This pub has a lot going for it but we were all totally disappointed and although we may visit again it definitely won't be for food.

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Carole M . 2024-10-24

MORE AT TripAdvisor

Excellent food top class service well recommended

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Infinite Art . 2024-10-22

MORE AT Google

I ordered a roast chicken dinner on just eat and it got delivered I didn’t wait long and it was delicious and really good value for money I would definitely order again. Thank you xxx

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Nicola Woods . 2024-10-20

MORE AT Google

Really rude staff asked for id when only came for food on my birthday

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Meley Ceylan . 2024-09-03

MORE AT Google

I haven’t been to the Jockey for approximately 12 months because I’ve heard mixed reviews. My wife and I decided to go for our tea and a few drinks on Friday, but I’m sorry we did. We sat outside and had our first drink which was nice, then I went inside to order our food. I was told that this wasn’t possible because they had problems with their till. I thought this was a bit odd, but I went back thirty minutes later to try again. We both ordered the chicken skewers, but when they arrived to our horror they were both still raw inside! We told the lady in charge who apologised and gave us a free drink. My wife changed her order, but I stuck with the skewers. My skewers arrived shortly after, and it was the original skewers which had been cooked again minus the raw chicken. They were small to start with, and now they were minuscule. My wife’s salt & pepper box was very bland and she’s regretted eating it ever since for obvious reasons (diarrhoea). It’s such a shame that our local pub has been in decline since COVID times, and I fear that if they don’t get it right soon the inevitable will happen.

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Terry M . 2024-09-03

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We where a party of 4 and the pub was empty but the lunch was plentiful and tasty we all finished r meals and will diffinatly go back it was good value

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Michael Walsh . 2024-09-03

MORE AT Google

Very nice place my granddaughter loved it and the food was good.

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Teresa Jones . 2024-08-30

MORE AT Google

Haven't been here for food ever so tried lunch. There were 2 disabled parking spaces right outside the front ,say 20ft from the entrance which was good. The place is nicely decorated and it has good outdoor space to sit and eat outside and all the condiments and cutlery were on the tables which was good. Sadly it's one of them QR code places were you find a table ,sit down and scan the QR code,click the link and order online and they bring everything out. Not a fan as there's no personal touch but I asked the barmaid and she did say you could prepay at the bar which helps especially if your not good with modern tech. Ordered half a peroni £2.80 and steak and eggs with mushrooms and salad £12.95. I typed in I wanted it cooked medium. The lager came out 2 mins after ordering online and the steak came out 15 mins later. Steak was really nicely cooked and melted . Mushrooms were really nice to and the salad had a balsamic dressing on which I like. Apart from a tiny bit of greasel the meal was really good. Maybe it's me but Im not a fan of QR code ordering hence why only 4 stars as I love table service and hearing the specials and ordering more drinks instead of going to the bar to order them but that just me. I'll come again as it's a nice place and good food

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Buyer12 . 2024-08-13

MORE AT TripAdvisor

Called in for a pint this afternoon, staff very friendly and welcoming. Took my beer into the beer garden in the front of the building and enjoyed the music played through the speakers outside.

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gary 0wen . 2024-08-10

MORE AT Google

Staff and customers were very friendly

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Tony Mc . 2024-08-06

MORE AT Google

Great place to go, staff are so friendly and food is great too. Always go here and fantastic for kids as well

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Darren Price . 2024-08-02

MORE AT Google

Was ok. I would go back again. Food good. Drinks was cold.

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Ste Wilson . 2024-07-28

MORE AT Google

Cracking pub. Great food and great beer with a lovely and friendly atmosphere. Brilliant outdoor seating area. Dog friendly.

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M D . 2024-07-20

MORE AT Google

I went the Jockey a few weeks ago and the food was nice, the lady behind the bar mentioned that they do takeaway pizzas, we ordered two pizzas to takeaway this evening and it was disgusting!! Soggy, hardly no chicken, onions and peppers just slopped on top. We live very local to the pub and would have got pizzas to takeaway maybe once a week so I’m a little disappointed!! takeaways in Melling are sparse so it’s a really shame!!

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Chloe E . 2024-06-30

MORE AT TripAdvisor

Went here for a family meal, food is absolutely delicious! Not one of our party of 10 had anything negative to say, food piping hot all arrived out together. Would definitely recommend

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Louise Clark . 2024-06-20

MORE AT Google

Ordered medium steak surf and turf and steak was over cooked inedible grizzle and the scampi as advertised was cheap processed prawn in batter. Told waitress when she removed plates who told manager and that was the last of it with no apology from manger and she didn’t approach us. I have been going to the pub for years and won’t be eating there again

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Jo . 2024-06-17

MORE AT TripAdvisor

Went here for my mums 75th, 14 of us and the food was lovely! We had great service from the staff, only small gripe was no paper menus had to scan from app. Will definitely be returning

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Mike Appleton . 2024-06-10

MORE AT Google

Went in asked for menus to be told on the table scan the code on table. To order needed to download app but no clear instructions. Pub was busy and alot of time was wasted waiting around. Food was lovely though although seemed steep for some things.

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Lynsey Moran . 2024-06-04

MORE AT Google

My first time visiting with my family and not a very good experience at that, no menu available had to scan the bar code and did not show the full menu. After ordering the food which came within less than 5 minutes- Sunday Roast was obviously not cooked from fresh, potatoes dry and hard to eat, vegtables over cooked no taste obviously been warm up. Will not be returning any time soon

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Sue Playford . 2024-05-26

MORE AT Google

great food kids loved the bouncy castles out back

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Mark Jones . 2024-05-18

MORE AT Google

Waited an hour an half for food, when it came I wish I waited another hour an half. Cheaper, quicker an better food at weatherspoons

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Scott . 2024-05-11

MORE AT Google

Dan and Charlotte were amazing. So very accommodating, great and fast service. Both are a credit to the pub.

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L . 2024-05-11

MORE AT Google

Roast dinners lovely but meat a bit tough. Salt and pepper items not tasty just has dollop of fried onions and peppers on top!? Murder behind the bar between bar staff with some of the worst language I have heard from young woman! Plus some of these ladies attitude's in general, were awful! A little unorganised - food going in and out and not being able to find the owner! Barely any drink items available. One bouncy castle to about 80 kids! And it kept deflating on the kids! All kids indoor machines out of order hmmmmm now wondering if it's not family friendly! No toilet roll in the ladies toilets. This was a bank holiday Sunday visit as well! God help visitors tomorrow on an actual bank holiday Monday 😱

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Marie R . 2024-05-05

MORE AT Google

Just ordered and had delivered two gorgeous lamb roast dinners and two sticky toffee puddings with custard. Compliments to the chefs, it was beautiful. The only problem is that we both feel like pop bellied pigs!! Thanks from Debbie and Chris xx

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Deb Mc . 2024-04-28

MORE AT Google

Good people, trying. Food meh. Kitchen let the staff on the bar down.

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Pete Crossland . 2024-04-13

MORE AT Google

Good food, with friendly staff who have a good sense of humour, unfortunately I visited during a quiet period, so will hopefully catch it a little busier upon my next visit. Will certainly recommend this place to friends and family.

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Moopheus . 2024-03-29

MORE AT Google

We went here on Mothers Day for a roast and it was one of the nicest roasts ive had. Service was fab and entertainment was good.

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Emily Speers . 2024-03-11

MORE AT Google

my mother somehow got food poisoning from the coleslaw here

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gadgetgoat . 2024-03-11

MORE AT Google

Wow this was worst food I've had in my life never sent food back then what I got in replace was awful just as bad as original meal

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Matthew F . 2024-02-28

MORE AT TripAdvisor

Absolutely rubbish. Totally gone down the nick since it’s changed over. Service awful. Ordered red wine, didn’t have any?! “People don’t usually order it” wow really. Then they brought the starters out a said ‘ur mains are ready too now’, why would we want our starters with our mains?! Explained we didn’t want them yet as we’d only just got the starters so she replied ‘we’ll keep them warm”. Last time I visited wasn’t great, a this time was my final visit. Wouldn’t go near again.

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DTC P . 2024-02-26

MORE AT TripAdvisor

Nice pub nice people good food nice atmosphere although it was busy.

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Eileen Terry . 2024-02-12

MORE AT Google

Didn't stay very long. Quick stop on way home, cheeky stiff one, screwdriver ...nom nom. Nice chill vibes hope to go back taste the menu.

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Emmajayne Keane . 2024-01-25

MORE AT Google

Very enjoyable meal, staff very attentive.highly recommended thank you

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ann disley . 2023-11-20

MORE AT Google

Went for a family members birthday. Staff were friendly and food was lovely

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julie smart . 2023-11-17

MORE AT Google

Really enjoyed the staff were lovely and a cracking pint of the black stuff. thank you from swansea south wales.

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michael pratt . 2023-10-20

MORE AT Google

Gorgeous breakfast this morning and the staff are amazing here always friendly. we usually do lunch and always enjoy the food drinks & desserts. Lovely pub 👌

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Joanne D . 2023-10-12

MORE AT TripAdvisor

Yes. First time here for me. Loved it.

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Phil Barker . 2023-10-10

MORE AT Google

Had a lovely meal there great bar staff.

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Gary Farrell . 2023-09-30

MORE AT Google

Bar staff are nice and waiting on are polite. Food is decent value but nothing special. As usual with any pub that's not run by a chain, toilets are a disgrace. Dirty and run down and wide said female cubicle door didn't even close! Music outside is just a racket and to loud from rubbish speakers. Place would be so much better if it had a good clean. Probably won't go back anytime soon unfortunately.

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The Holmes's . 2023-09-12

MORE AT Google

The food (salt and pepper sharer) was well presented but was so greasy and there was barely any seasoning. It just tasted of pure grease sadly

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Gareth Southern . 2023-09-09

MORE AT Google

Really nice food and pleasent attentive staff, would recommend

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Steven Rixon . 2023-08-21

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Family meal of 11. Kids had a ball, youngest being 1 to age 8. Back area is fab and safe for kids to run around, bouncy castle kept them all entertained. Food was gorgeous we all tried different and it was all lovely. Staff were great 👍🏼 😁

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Georgina Riding . 2023-08-09

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What a fantastic day we had yesterday for our 40 th anniversary…..26 roast dinners absolutely fab food staff

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Dian Bradshaw . 2023-08-07

MORE AT Google

Nice pint music a bit loud Maybe we were sitting in the wrong side of the pub

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Les Allen . 2023-07-26

MORE AT Google

It's a pleasure to go to . Don't take my word for it ,try it out

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Tony Dunn . 2023-07-08

MORE AT Google

Staff Food excellent disappointed with the 10.30 last orders put me of going again

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David Wearing . 2023-07-03

MORE AT Google

Nice friendly pub the pizzas look amazing only popped in for a bit but got a nice chill pub filling add there was a bouncy castle in back yard for kids..

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Aaron Schofield . 2023-07-02

MORE AT Google

Okay pub food. Not much more. Wouldn't rush back.

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Paul Beck . 2023-07-02

MORE AT Google

Lovely food and drinks, lovely staff, will be returning ☺️☺️☺️

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Yvette Jamieson . 2023-06-17

MORE AT Google

Really good place for food and families.

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Janine Morton . 2023-06-16

MORE AT Google

Lovely leisurely lunch. Good food, lots of kids around but it was half term and they were enjoying the garden outside.

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Helen Stoba . 2023-06-16

MORE AT Google

Really family friendly pub and restaurant, enclosed outside back garden with bouncy castle for the kids which means you can actually enjoy a nice meal! Food is cheap, tastes lovely and comes quickly, definitely our new favourite place!

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Laura Gibson . 2023-05-29

MORE AT Google

whent for a Sunday dinner with family the food was lovely and had a lovely atmosphere

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Lee Seddon . 2023-05-21

MORE AT Google

Love this place since new owners have took over just before Christmas, food is fab staff are lovely and there is a lovely vibe here, plus owners do so much for under privileged children and adults. Thank u highly recommended x

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Susan Cullen . 2023-05-18

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I would give zero stars if I could. The way I was treated when walking into the restaurant after politely asking if food was still on at 7pm to be told that I would need to hurry up and order because the chef was shutting. It advertised as serving food up until 9pm on the website. I had literally just sat down to the woman behind the bar talking loudly saying “Ive just told them they’ve only got 5 minutes” I literally walked out and left absolutely disgusting customer service and wasted a trip and was left feeling furious!

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Erin . 2023-04-23

MORE AT Google

Decided to give here a try since it has recently been ‘renovated’. Menu was quite bare, didn’t fancy much but went for the mixed grill; my partner had a mixed grill because he wanted some lamb. Came out, no lamb but had replaced unbeknown to us with a chicken breast which looked flat as a pancake. Steak had been microwaved. Wasn’t cooked to how we asked. Meals were served first to members of staff who worked there, I understand it was busy… but they came in and ordered after us. Chicken from the salt and pepper box tasted like wet dog, chicken chunks were like breeze blocks to chew. The only pleasant thing to eat was the curry sauce, which I assume came from a sauce sachet. Wasn’t a nice experience at all. Deeply saddened as this was our first date night in over a year. Will not be coming here again.

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Igg92 . 2023-04-21

MORE AT TripAdvisor

Great food dont do meal deals or blue light card.

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kathy ayeni . 2023-04-15

MORE AT Google

The food was lovely but wasn't very hot

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Elaine Moorcroft . 2023-04-14

MORE AT Google

Poor. Sunday lunch menu has lots of things on it (see picture) but we were told they only do roasts and starters on a Sunday, not even any kids meals, my children just wanted fish fingers. Why have a laminated menu if none of the stuff is going to be on it. Young server, male with red hair in short pony tail, looked so depressed bringing someone their dessert ☹️ Seems like the novelty of the new pub has worn off for the staff and owners, which is disappointing. You can bring your dog in the bar area though, so gave an extra star for that.

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Kera Sage . 2023-04-02

MORE AT Google

Nice enough, but £5 Morreti is town prices and not what you’d expect from your local pub. Other than that can’t really fault it

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Cfinnegan10 . 2023-04-02

MORE AT TripAdvisor

Great place, New owners and its got even better, salt and pepper box is a must plus can get it for take out, menu is great and management . Can we do 6 out of 5?.

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cal fraser . 2023-03-21

MORE AT Google

We visited here for our evening meal. The food was delicious and freshly made. All the food was cleared off our plates. I would highly recommend this establishment if you are looking for a quiet night. The staff are friendly and welcoming

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clare hughes . 2023-03-21

MORE AT Google

I come here regularly for drinks with friends but hadn’t been for food since the new owners took over… I’ve definitely been missing out! My niece and I had pasta bowls for lunch, hers was Halloumi and I had the Arrabbiata with chicken, wow it was spicy! Good size portions and best arrabbiata I’ve had in a long time, and this is a regular for me in many Italian restaurants. Would definitely recommend and will be dining here more often (when I can get in as it’s so busy!).

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Jacqui527 . 2023-03-07

MORE AT TripAdvisor

Good Service good food we'll be going back.

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Stuart Daley . 2023-03-02

MORE AT Google

First time back since new owners. Finally owners who understand they work in a service industry unlike previous owners. Finally service with a smile. Finally a nice atmosphere. Finally good food served well. Finally owners who appreciate their customers. Finally we have our local back. Its not hard is it. Thank you to the new owners and staff.

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chris J . 2023-02-21

MORE AT Google

Brilliant, fine pint of Guinness. 👍had an lovely meal yesterday (Thursday)great staff and service, great atmosphere, and was made up meeting my good friend Kyle.💙

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Kevin Turnbull . 2023-02-17

MORE AT Google

Lovely friendly pub, got busy while we were there, with a mixture of people just drinking or having meals. The food looked great.

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Debs . 2023-02-16

MORE AT Google

Went to the Horse and Jockey with my friends had a lovely meal and a few drinks. It was very busy. Staff were lovely very friendly and helpful. They brought your drinks to the table which is very good .We have been to other places and they don't do this . Would definitely recommend this pub to all our friends and family.

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Margaret W . 2023-02-13

MORE AT TripAdvisor

Absolutely lovely place. amazing food and drinks. and the owners are brilliant.

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Natalija Prošić . 2023-02-09

MORE AT Google

Bn here a few times amd food was lovly yesterday was the worst ive ever tasted veg wer frozen and cold twice asked for gammon amd chicken roast girl replied you mean ham. No mean gammon. Never once asked how was meal never go again and it cheap but that never bothered us as last time it was worth it us

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Michelle Dwyer . 2023-02-06

MORE AT Google

I enjoyed it are food was lovely me and my husband thought it was amazing thankyou.

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Lynn Jones . 2023-01-29

MORE AT Google

My main food was brought out whilst Having starters then re heated the steak pie was dry inside and the crust was rock hard

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Jimmy Mosey . 2023-01-25

MORE AT Google

Took 45min.fir Sunday meal, featured on menu. Took 35 min. For a toffee pudding dessert. A piece of cake, ice cream in a bowl takes 35 min.??? Gave them our table #, and they tried to include another table's drinks on our bill. Will never return. Will spread the word to friends!

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Linda . 2023-01-17

MORE AT Google

Not very clean, staff was very friendly

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Mike Mul . 2022-10-01

MORE AT Google

After debating where we would treat ourselves to our tea we decided to go to the Horse & Jockey. Needless to say we won’t be going back. The floor and table was sticky and it was cold in there. We should have trusted our instincts and left. We ordered our drinks and then our meals. The food was very disappointing, tasteless and very overpriced. Such a shame as over the last couple of years the managers/owners had done such a good job supporting the local community. I wish I’d read the recent reviews before we decided to go.

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254vickyh . 2022-09-29

MORE AT TripAdvisor

Disappointing after all I had heard about the place. Table sticky. Food cool All vegetables, green and no spoon to serve them.

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Dorothy Charnock . 2022-09-22

MORE AT Google

Shocking service no one seems to actually care to serve you and when they do it come with the most miserable manner like they cannot be bothered being there!! Will definitely not be back and will definitely not recommend! Please Sort out your service it’s letting you down to what could be a lovely local pub/restaurant! Dirty sticky tables ! No mint sauce for are lame roast dinner ! No sticky toffee pudding no chocolate fudge cake ! ! Food came out in drips and draped!! Absolutely spoilt ourSunday afternoon lunch .. No wine we asked for so we asked for another 20mins later no second choice !! Shocking customer service ! Everyone around us in tables was having to go up to the bar to get the attention of about 8 staff all standing around with not a care in the world ! All left very unhappy and will not be returning unfortunately. (

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E5066FQjenniferl . 2022-09-19

MORE AT TripAdvisor

Staff were miserable hardly a smile from any of them. I had the Sunday roast the beef was not the best I have had. Service was a bit slow.

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Digitalman2 . 2022-09-18

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Every time I visit the horse an jockey for a Sunday roast there’s never any lamb dinners available restaurant full of smoke due to cooking the roast potatoes in the pizza oven with a very poor extract system

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markkV3499YM . 2022-09-11

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Sunday Birthday for 14 people. Over 200 quid spent. And although they brought the birthday cake with candles we brought with us out so we could sing happy birthday, they then refused to let have some side plates for it, citing that they can't be cause they sell deserts. They have none of the non- alcoholic drinks they advertise in their drinks menu, and the food menu itself was very very limited.

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Trevor Kelleher (Coolkama) . 2022-09-04

MORE AT Google

Nice clean place.. wasn't a great experience food wise tbh.. starters and steak sandwich was great.. fish was tastless and chicken burger burned...don't think we'd go back though sorry.. I'd wouldn't say don't try it though... we might of just caught them on a bad day...

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Laminate Man Flooring (Oz) . 2022-09-03

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Joke of service about 10 staff standing around all need some training by looks of it. All meals came seperatly very slow service and without chips no cutlery no salt no steak knifes had to ask for everything. Made it much worse fact none them where rushed off there feet so had plenty staff on stand by but all looked like didn't fit in or knew what doing. Kids deserts came out serperate leaving my youngest waiting for ever for poxy ice cream how hard is it to bring 3 out. Avoid it was so disappointing!!!

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Laurajeff859 . 2022-08-29

MORE AT TripAdvisor

Possibly the worse pub I've ever been too.

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T Kirk . 2022-08-17

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We went yesterday for a family birthday after being recommended by friends...there was a fight in the beer garden when we arrived and the police were called...not a great start but not necessarily the horse and jockey fault...when inside...the service was awful...waited ages to be served...ages for the food to come, when it came 2 starters were missing, one couldn't be replaced, waited one hour and a half for the main meals and although the chicken/meat was nice everyone's chips were inedible, as if they had been cooked in the morning n thrown back in the fryer at 6pm...how hard is it to cook chips? I've heard of triple cooked but this was ridiculous. When we paid paid we told the lad how disappointed we were but all the staff left at that time were only about 18 years old so I suppose it wasn't their concern...won't be back

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s5clarke . 2022-08-14

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Had a table for 2 here today at 5pm . No lamb left on menu . No amstell lager . Terrible service . No one came to take our order , no one asked if our meal was satisfactory. The beef dinner was nice but only 2 small thin slices of beef. Had to again call a member of staff to take desert order..no sticky toffee pudding left . My partners chocolate fudge cake came (eventually) with the smallest spoon of ice cream ever. Not very good value for money at all.

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jsfLiverpool . 2022-08-07

MORE AT TripAdvisor

Lovely place to eat chat and be merry lovely family run pub with delicious food too. Lots of space two great beer gardens too. If your looking to gave a nice meal and nice vibe then get to the horse and jockey soon.....

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alan herr . 2022-08-03

MORE AT Google

Nice pub nice food welcoming staff

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Stand Ardname . 2022-08-01

MORE AT Google

Disappointed. 3rd time I’ve been in and 3rd time getting served has taken over 15 minutes. Walked in to a lady wanting a martini and two team members not knowing what it was or looked like eventually they gave up and asked her to change order. Then it was my turn! Ordered a inch’s cider ‘we don’t have it’ ok I’ll have the old mout please ‘we don’t have it’ ok do you have any bottled cider? ‘No’ ok wow I’ll have a coors then…..‘ we’ve no coors sorry’ ended up ordering a Heineken literally took 10 minutes to serve saw him talking to what looked like a manager (he was pouring himself a glass of red wine) saw us waiting but was in no rush to push the team to get us served. I paid cash and the guy told me to follow him to the other side of the business to give him it! Could he not have taken my money and brought me my change like every other business does? It’s the 3rd time I’ve been in now and third time I’ve had bar service like this. Great place in great location and the pub does great things but more work in training is much needed with the team

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Leon Irving . 2022-07-29

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We have been to this pub a lot of times. The staff are pleasant. The service tonight was poor and the meals bland. The king prawns where not king. No one asked how was our meal also we had to go the bar to ask for drinks. Also we had to ask to clear the table. The pub was empty.This is not the same Jockey. I think the management hav taken there eye off the ball. I hope you can fix the issue's.

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Stan McIntyre . 2022-07-27

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Gorgeous goat cheese tart. Always friendly staff

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Natalie Gort . 2022-07-26

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Went in 4 2 diet cokes. Cost near 6 quid and waited ages and glass were dirty. Never go again sorry.

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Kev Leavitt . 2022-07-10

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Lovely staff friendly to talk too, my partner nocked the her drink off the bar and they just cleaned it up and was happy to help her with a smile and the barmaid replace her drink for here free off charge and was refusing me to pay even that it was my partners fault, Staff you have is well worth keeping I would be proud to have staff like that

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acebillyboyhero (AceBillyBoyHero) . 2022-07-08

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No cask ale, but a selection of craft beers.

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Paul Kelly . 2022-07-03

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Very nice when the sun is out and lovely staff thank you very much 👍

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lee quinney . 2022-06-18

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Had a meal here with my wife, thought it was a bit bland. The pub it's self was good.

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Joe Bennett . 2022-06-17

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Great place to eat and drink staff are friendly

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Dave Bridson . 2022-05-31

MORE AT Google

Came here for tea after work last week and were seated at a table, one of the waiters took our drinks order and left us to go through the menu, when they came back with our drinks they did not ask if we were ready to order our food yet, I had to catch someone's eye to get their attention so that we could order, when we had placed our order it took a long time to come, when it came eventually the food was ok but the chips were cold and the gravy was really strong with beer. Throughout the meal no one came to check that everything was okay with our food, they carried on walking past and ignoring us. When we had finished our food no one came to clear the plates or ask if we wanted anything else, I had to catch the eye of the manager on numerous occasions so that she could tell her staff to come and ask if there was anything we wanted. There were 8 members of staff all standing around not doing anything other than talking to each other and not looking after their customers. The restaurant was empty so there was no excuse for the poor service, We then had to ask to order coffees which they took the order, they did not ask if we wanted any desserts and they then made the coffees and left them on the bar before someone came with them to the table, with a bowl of sugar that obviously had been used previously as their was wet sugar all the way around the bowl. There were no sweeteners, and when I asked the waiter if there were any he responded theirs sugar there. Considering I am a type 1 diabetic I would not be asking for sweeteners if I wanted sugar, likewise I am pretty sure no one else who asks for sweeteners would want sugar. When I pulled the manager aside she was very unhelpful, the excuse was they were all new staff and they have a table of 25 in later that evening. I thought all of this was appalling and I will not be returning anytime soon.

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alicemR2484HT . 2022-05-25

MORE AT TripAdvisor

Saff very pleasant roast dinner was delicious.

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Gladys Mitchell . 2022-05-17

MORE AT Google

Walked in today and asked if we could get a table, the restaurant was half empty. The female manageress told us they where fully booked. We said we where happy to sit in the garden or the bar - she was very abrupt in saying she wasn’t serving food outside, so I confirmed we would eat in the bar. Her attitude absolutely stunk, huffing and puffing! She then said she could fit us in but we would have to sit in the bar. We confirmed this was fine - she then wanted my full name, address email and phone number to put into their system! I explained I didn’t want to give all my personal data to be placed on her database!! Only to receive nuisance emails and texts!!! The manageress threw her arms in the air all theatrical and pathetic. ‘Just leave it’ she said, I’m trying to do you a favour and fit you in!!! She then stormed off!!! If I’m in a restaurant I’m not handing over my full personal information!! It’s completely unnecessary. It was telling when a younger member of staff came over to us to apologise for the manageress comments and behaviour! We left and went to another local restaurant and spent £100 with them. We’ve booked again with them next week as they treated us so well and clearly know how to treat their customers!! The female manageress in the Horse and Jockey is a vile horror! 👎🏻

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stephanbou . 2022-05-15

MORE AT TripAdvisor

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