Caffe Nero in Sefton

I popped into Cafe Nero to while away some time over a coffee whilst reading. The welcome was very courteous and the service was excellent. So much so that the barista had the foresight to call after me in leaving to pass my book mark back to me which I had inadvertently left. This act of generosity was greatly appreciated and showed a care for customers which is not always apparent. A very grateful customer.

Just been to Nero Formby, where it's freezing because "management insists on the door being left open." We ended up sitting at the back away from the door, so no watching the world go by - which is half of the reason for going. Feeling sorry for ourselves, we turned an unusually critical eye to our surroundings, finding them very shabby and unwelcoming. Won't be going again, which is sad because the food and drinks were good.

Friendly staff, good coffee at the right temperature. Like the biscuits!

Poor service ..I had a bad day and decided to have my £1 coffee (three+ app) today instead of Friday …my app wouldn’t open however I had taken a screenshot of my code to save time ….Mr jobsworth would not take the screenshot and I couldn’t get my flat white …I tried to explain that my code would work but common sense would not prevail as he was hiding behind the “it’s not me story “ I needed up going to COSTA over the road which is much nicer coffee and not BITTER like cafe Nero and its staff …please avoid if you can

Toilets always a let down at Nero despite the best coffee

Needs a good refurb as looking very tired. Bloke on till didn't bother to ask me to scan my loyalty app on my phone, and then appologised by giving me a stamped loyalty card instead, second consecutive time this guy has done this and both times too busy chatting with his colleagues.

A regular haunt of mine whether with my other half or to meet up with family or friends. Could do with a refurbishment and brighter lighting but okay otherwise.

Cafe Nero get you act together, give your cafe a deep clean, cobwebs , dust dirt everywhere Counter, display cake covers dirty . Floor filthy , come on cafe nero het cleaned up.

Sometimes short staffed. Good coffee. A little 'dated'.

Lovely cafe great warming atmosphere

Lovely member of staff very polite and helpful but coffee was a bit bitter. Dog friendly.

I wish they would follow the Nero practice of putting the coffee straight on top of the hot water instead of via a glass for an americano.

The condition of this particular Caffè Nero store has become noticeably worn over time, prompting the consideration for a timely and much-needed update to its interior and facilities. As patrons, we hold an expectation for establishments to maintain a certain level of aesthetic appeal and functionality, and it is evident that this establishment is currently falling short in meeting those standards. Furthermore, the customer experience was further impacted by the demeanor of a member of the staff on duty during my visit. Regrettably, the individual in question appeared to be in a state of evident unhappiness, which was reflected in their interactions with customers. Their disposition, characterized by a discernible sense of grumpiness, inadvertently cast a shadow over the entire visit, diminishing the otherwise enjoyable aspects that Caffè Nero typically offers. It is worth highlighting that the success of any establishment rests not only on the quality of its products and services but also on the demeanor of its staff and the ambiance it provides. By addressing both the physical state of the store and the demeanor of its employees, Caffè Nero can ensure that its patrons consistently enjoy a positive and pleasant experience, thus bolstering its reputation as a desirable destination for coffee enthusiasts and casual visitors alike.

Nice coffee ☕️ 😋 Bar staff are great , but depends how busy it is as sometimes a bit stressed 😅 and not making you feel welcome.

Typical Cafe Nero, Decent coffee and snacks

Title sums it up, staff other than Nat are awful. Place is scruffy, tables left uncleared and rubbish left on floor. Have to repeat simple orders several times and they still get it wrong. STOP taking days off, Nat !!!

Lovely staff, good place for a catch up with friends, people with dogs are always welcome.

Tired, grubby looking these days

A nice branch of Caffe Nero, and busy on a Saturday morning, when we visited.

Ok for a takeaway but can feel like a vets waiting room with all the dogs

Don't bother going. The opening times are largely ignored. As a regular visitor I am fed up of being told its take a away only. This has happed on a almost weekly basis.

The space is dark, it is not welcoming, looks like they are just about to close down. Shame.

Staff are brilliant and really make the place

Usual service, usual quality - just what you'd expect and nothing less. Keep it up.

Got to be the worst coffee shop o have been in. Scruffy decor, dark lighting possibly to stop you seeing the dirty floor as it looked like hasn’t seen a mop in months, and the toilet not only stunk of wee but the floor was covered in water (but could possibly have been urine) The 2 staff where totally overwhelmed with customers with no time to clean tables so lot of dirty items on tables Definitely one to avoid!

Good coffee food try the soup very good tomato and basil these also now have Christmas sandwiches they do have hand gel good spacing

Salted caramel latte with cream absolutely fantastic

We arrived an hour before closing but still met with cheerful and positive staff. Plenty of options on the coffee and cake front to choose from.

Nice staff, always really fast in the morning even during rush. Significantly faster than Costa so I've started visiting nero more. It is also dog friendly

Always a friendly place to meet up

Cafe Nero at Formby is always an enjoyable time. The staff are friendly and efficient so waiting time is reduced.

Friendly service and the usual good prices. Just the place to chill and watch the world go by

What a lovely and relaxing afternoon - lunch was lovely and coffee perfect as always ! :)

Lovely coffee and good company with my friend Clive del Campo. Excellent friendly staff. 👌.

The staff are friendly and pleased to see you. This is a nice place to sit, watch the world go by and take a moment to decompress.

The staff are always really friendly with a quick service. Even with COVID-19 restrictions in place it’s still a pleasure getting my coffee.

Good and friendly staff. Pity about the dilapidated premises.

Excellent coffee, take away only as of Nov 12! Curse you Covid!!!!

Love cafe Nero in Formby. Natalia staff manager always very helpful nothing is to much trouble for the staff.

Cafe Nero is always my favourite high street coffee house. Unfortunately at this one the Covid 19 compliance left a lot to be desired. Whilst sat opposite the counter it was piecemeal whether folk wore masks as per the instruction, only 1 person in 6 was being asked to put their mask on, glass counter surfaces were being lent on by customers and not wiped down etc - far from ideal iny opinion.

Relaxing break good hygiene and felt safe adhered to all current covid regulations

Lovely staff. Im so regular they know my order before I go in. Very clean well sanatised. Fantastic latte 😁😁😁😁😁

social distancing at its best ! easy in / out system … quick easy and very safe ! take note other Formby retailers

Really friendly staff member behind the bar- busy and hot day but great attitude!

Clean helpful friendly staff dog friendly

Polite and helpful staff, took a complicated order of coffees and cakes with ease - everything was promptly and perfectly prepared - infinitely better than their Costa neighbours !

Miserable staff always, never smile clearly hate the job,go elsewhere now. Also insane that they allow dogs in.

Staff usually miserable, don't no why they are in the job if they are so unhappy, I've started going to independent coffee shops, appreciate your money more and so much better, don't understand why people won't try smaller businesses just give them a go rather than big chains that kill off other businesses.

We always enjoy great service at Caffe Nero and look forward to a good coffee and a warm environment here. Thanks!

Ok. Good coffee but range of food could be better. Let dogs in so that's good

Okay coffee good, staff a bit sullen

On arrival, number of tables needed clearing, not busy,one member of staff pretty sullen asked for sugar grabbed a handful and chucked it on the tray far to many.coffee okay, other than that a nice environment.

Great coffee and friendly staff.

We went there today , 2 female members of staff on duty, countless tables full of dirty dishes, We looked at the ingredients on the tea cake, no candied peel was listed, which we both abhor. we ordered 2 latte's, which took ages to prepare as the 2 members of staff were too busy talking to each other, The coffee was insipid, very watery, not creamy as a latte should be. The toasted tea cake was full of candied peel, which was horrible. Not a satisfying experience, we certainly will not be returning

Got a book box for kids, good coffee shop atmosphere and staff are lovely. Oh and obviously serve the best coffee

Great tasting coffee and can take the dog

I am a frequent customer at this Caffe Nero branch and I've always had awesome service from the team. The food is good and the restaurant is dog friendly for those with well behaved pups. The recent addition of espresso and tonic is fantastic and I would highly recommend anyone to try it.

Nice little franchise in Formby, close to Formby railway station. This venue is very popular and is opposite to Formby community market. They sell the usual high quality fayre here that you would expect from cafe Nero.

Coffee is always made perfectly, nice relaxing atmosphere. HOWEVER, service with a smile? Nope. Service comes mostly accompanied by miserable faces and minimal interaction. Shame about it.

Staff are ALL marvellous, service is knowledgeable, friendly and professional. Always worth a visit except for friday and tuesday mornings

Fab, had an amazing cream scone

Our favourite coffee shop, delicious cakes always so fresh and tasty sandwiches and toasties. We love dogs so not a problem for us that this place is full of them, however if you dont like them or are scared then its not the place for you.

Great coffee and pastrys, food only ok.

Friendly staff and excellent coffee and cakes

The drinks where good, and there was a friendly atmosphere

Nice coffee lovely vanilla wafers

Relaxing place, nice cappuccino!

Love Love Love Nero, Best Chain out there, Quality can Vary Shop to Shop, But Always a Top notch Coffee and worth the money, dont forget your 10th for Free

Last Sunday afternoon we went out for a coffee only to find the coffee shop full of dogs (at least 7or 8) whilst I like dogs myself I do think they should not be allowed in places that serve food and drink. Other than that the coffee is very good and the staff also are very friendly.

Always a decent, properly made drink here. Very rare to have to get a cappuccino re-made again unlike some other well known chains that seem to fail constantly to do them right. This place is due for a bit of a refurb, otherwise it would be 5 stars.

Pricey but all coffee shops are but damn fine coffee and cakes!

Always enjoy a latte in caffe Nero in Formby. Friendly staff.

Good quality chain style Coffee made better by excellent staff. Surrounding begining to look tired and a little worn but still comfortable.

Lovely atmosphere and cosy cafe. Reasonable value. Toilets a bit messy! Maybe not always though. Enjoyed the banana and walnut loaf

Love this place. The staff are always very helpful professional and courteous. Would recommend.

Always good coffee.but place getting to need a refurb

Nice room upstairs where you can drink your coffee and relax in peace.

Visited for a quick coffee. Sat outside as we had our dog with us. Quick service at the counter, typical Caffé Nero range of food and drinks.

Love the chai latte with coconut milk ! Yummy

Always enjoy visiting this Caffe Nero. Always relaxed with very good coffee. The cafe is situated in Formby Village and is perfect for a mid-morning coffee.

We came here as the Costa is always full of kids.. rookie mistake. Nero was full of babies who all seemed to be hungry or teething or just mightily pissed off. Coffee was great tho!

Love this place cos they let well-behaved dogs in. Food and drink is typical Cafe Nero.

Great coffee and apricot croissants, and friendly staff

Always popular here. Good coffee easy chairs and sofas to slump in. Dogs allowed in here. You can sit and chat as long as you want without hassle. Toilets superficially clean but the door plates and handles could do with a good bleaching.

Great little place. The hot chocolate is cheaper than Costa. The staff will kick idiots out. Go there 🙌 ( and try the gingerbread hot chocolate 😋)

called in after a wet and windy walk around the woods, I do enjoy the nero coffee, it's stronger and has more depth the visit, and this is seeming like a common theme when I review places was ruined by dogs. Why are animals that have obviously been running around either the beach or the pine woods be allowed, it honestly drives me mad, it is like every cafe, everywhere now allows dogs because they think that the owners won't come in and spend their money otherwise, and my opinion, whether you like it or not is that it shouldn't be allowed

Go in Nero regularly. Nat and Annie are lovely and are always pleasant and make good coffee. One of the servers is awful, I think she has come as a stand in from another shop. she talks all the time and doesn't listen to what the customer wants. The place is always dirty now that dogs are allowed in. I have seen dogs licking tables, trays, sitting on chairs on customer's knees, they sniff and lick around the stand where popcorn and crisps are and the fridge. it is madness that they are allowed in at all. It is unhygienic and makes the place smell. plus the noise when they start barking is unacceptable when you are paying to have a quiet coffee. Get the dogs out, there is no need for them to be inside at all. Toilets are also dirty and unhygienic, they need to be completely overhauled. floors are always wet from either a leaking loo, or urine, hand dryers are dirty and they smell. Nero must make enough for a revamp of this deteriorating shop.

Dirty tables, dirty floor. Poor service.

Caffe Nero in Formby is my coffee shop of choice. The staff are good, both very professional and friendly, though I must admit there has been a slight drop in the friendlyness side recently. For example, no longer a cheery goodbye as you leave (but as they are busy I can understand).

Comfortable with friendly staff

I'm more a fan of Costa as far as the taste of coffee is concerned. I find Nero's rather bitter.

Staff very helpful especially girl called nat also coffee especially good

The staff are always pleasant and helpful, coffee and cakes etc are reasonably priced , the only downside is the cafe is calling out for a deep clean and redecoration and pictures put back on to the walls. Come on Cafe Nero ,get your act together.

Staff always very friendly and attentive. Great Nero coffee served very well. Could do with a new awning and chairs outside (looking a little shabby), but nice inside. Always a smile first thing in the morning and at the end of the day.

Went in yesterday for a coffee, just two comments. The Sicilian lemon cheesecake has been changed (in other Neros too) to a cheaper quality synthetic one so no more for me, and the staff weren't the enthusiastic ones in other reviews. Teach them to smile and apply exceptional customer service please. Let's raise the standards in our cafes especially where they charge £2.90 for a coffee.

Love this cafe because I can take my dog with me. The staff are really good

Nice enough coffee but the tables are cleared so infrequently the cups and plates are stacked up on tables. The floors need swept too.

Great coffee, enthusiastic staff - but most of all, a fantastic atmosphere, whether with friends, alone, for study or just fancy very goof coffee and bite to eat

Nice to have a coffee bar which allows you to take your dog inside with you. Really good atmosphere. Plenty of people in there on a Sunday - some with (well behaved) dogs and some without dogs.

Best coffee in the village...let small well behaved dogs in too which is grest