Hoopers in Torbay

Best store in Torquay! Excellent service and quality clothing, the restaurant has a variety of delicious meals and drinks! Hope Torquay doesn't lose this department store, it's the only place worth going to in town.

Such a nostalgic place, it's a shame that it's only small and it doesn't open on Sundays.

Had lunch in restaurant with my husband, quite busy today. Lovely lunch,staff pleasant and very efficient.

Most beautiful quality brands in clothing and accessories.

Wonderful food to suit all tastes , I am gluten free so, my meal was adapted, grilled instead of fried fish. The staff are all very obliging, friendly, and following hygiene rules.

Fantastic breakfast. Good quality produce and friendly staff. Lovely view over the harbour. Would thoroughly recommend.

Expensive place. They have improved their coffee, as it used to be very bitter...had a scone with jam and butter...you had to pay for the jam and the butter barely covered the scone, so asked for more and was told you had to pay for it...so miserly! I go their regularly, as it's a pleasant environment and handy, but don't order a scone anymore!

As a retired chef and hotelier I couldn't fault yesterdays lunch here and the helpful friendly staff. Hoopers Store is the absolute gem of Torquay; it sells very stylish top quality goods and has a very contemporary feel. The cafe is fantastic and close by especially for boat owners in the Marina-(and has a great view overlooking it) . Their inviting on-the-wall menu board has so much choice and their presentation of the dishes is the best I've found anywhere in Torquay. There is a but coming, but not taking a star off for it. The cafe has a very good choice of dishes for 21st century "thinking diners" so creating another unique selling point (USP) for their store for me would be promoting a section for non/faux-leather goods (shoes, handbags, belts etc). Leathermaking is the third most toxic manufacturing process on the planet after gold and diamond mining. There were however some stunning vegan Scandinavian sneekers in store yesterday!

We hadn't realised Hoopers had such a pleasant cafe inside. Seating area was bright and very pleasant. We had a delicious soup and cake which were very good and reasonable value. Coffee was also very good. I would recommend a visit

Small traditional department store in the centre of town. Great customer service, cafe upstairs.

Strand Restaurant perfect Hotel Annex with wonderful views across the Marina

If you fancy spending some money go here. We love this shop can't afford thousands but hundreds work here lol

It's like going back 25 years to how department stores were and should be. Immaculate, knowledgeable and helpful staff who offer the customer exceptional service, sadly lacking today. The cafe with great views is a bonus offering well priced, tasty luncheons. A veritable oasis in Torquay.

My local department store, family feel, friendly staff, lovely items, incredible sales of high end fashion. The Loyalty card is worth having. The restaurant is situated on the top floor, lovely views of the harbour, good selection of food, (highly recommend the leek and potato soup) food lovely, and well presented, Frequent visitor.

The store itself is nice, for a small department store it has a good selection of items. I would have given a higher rating if it were not for the staff- some of them are truly awful! Every time I go into this store there are usually way too many sales assistants on the ground floor, just standing around on the floor and chatting, yet none are stood at a till point taking up unnecessary time finding someone to take my payment. Also beware if you carry items between floors which are not in a basket- last time I was there I took an item of clothing that I wanted to buy up to the top floor to look at other items, the plan being to pay for all items together- I was carrying it openly for all to see. A sales assistant actually ran after me from the clothing floor and it felt like she was implying that I planned to steal this item- when I explained that I was planning on paying for all items together, I got asked if I had got the correct size as though I just randomly pick clothes up without checking to sell down the pub or on eBay. Never had this experience before anywhere in the UK or abroad when carrying items between floors in department stores.

Didn’t have look at the ground the first or second floor we just went in the cafeteria department for the view over the harbour the food what we have was very nice so yes we will tell anyone who ask about the restaurant part

We visited Hoopers, Torquay today. Lovely, friendly cafe. Good menu and excellent service. Today we enjoyed freshly cooked fish and chips. Earlier in the week just had a cuppa now and again…. My favourite cake was Plum and Cherry slice. Yummy. Well done ladies, and thank you for you kind hospitality. We’ll visit again later in the year 🤗

Quality traditional department store. Possibly the last one in Torbay. A high end store over three floors, with lift. Top name brands throughout with professional and courteous staff, all very well presented. It has an excellent cafe/restaurant on the top floor, which can also be accessed at this level from the street behind. This was the highlight of our visit, where we enjoyed high quality meals, whilst enjoying spectacular views over Torquay Harbour. Rain or shine, Hoppers is well worth a visit if you are visiting Torquay. If you found this review/photos helpful, please click the like or helpful button. Thanks.

Quiet very few customers but the staff are always pleased to see you and professional.

On a cold wet day, this was the perfect spot for a meal with fabulous views over the wet and windy harbour. The service was good and the food was excellent and reasonably priced. The seating was comfortable and the tables well spaced. Recommended.

On 16th January I bought 3 items of clothing and was served by Shirley. She was exceptional, friendly and warm, and immediately pointed out a potential trip hazard recognising that I had a slight balance problem. She kept checking if I needed any help while in the changing room. She is highly trained, very experienced and professional. I understand she has had vast experience at a high level and is certainly an asset to Hoopers.

Coffee shop is always good place to watch the harbour. Also the shop is out of normal people price range but nice to have a look around

Hoppers Cafe is my little rest spot to enjoy a coffee and enjoy the view. My toddler loves it. However, the old staff are a bit loud, not friendly, and act strangly around new people. Their younger staff are really helpful tough.

It is a nice shop but the staff particularly in the make up department are more interested in talking to each other than helping customers….this is why locals end up going to Exeter

What a lovely atmosphere this bright,light cafe has.We came in a dreary day and really enjoyed watching the world go by below us,and the boats bobbing along in the harbour. I thoroughly enjoyed my warm mince pie and pot of tea while my daughter loved the soup of the day with a nice big slice of brown bread.She said it was delicious. The staff here are attentive and thoughtful. Our young waitress seemed totally competent and confident,smiling throughout and making us feel totally at ease. We will be visiting often,I imagine,as we left feeling very happy.

This a regular visit for us as we love the staff and the customer service at the cafe. The young staff member is extremely helpful and goes out of their way to help make the visit the best it can be. The young member of staff who I recall being called Rae is very friendly and helpful and a credit to the store.

Me and my mum wandered into Hoopers to get some lunch and it was a wonderful experience with a great view! I got the homemade soup and it was delicious, and the lovely young waitress who brought our food and drinks over was just delightful. She stopped to ask us how our Christmas was and chatted to us and then left us to it. She was so smiley and welcoming it was just lovely to see. When she cleared our table she wished us a good day and a happy new year. It was a lovely experience with amazing hospitality and great food! Highly recommend going in.

Great store,love hoopers, my friend and I go for coffee, one of the nicest stores in Torquay, very helpful staff.

Worst experience ever. My Husbands meal order was incorrect but rather than apologising, the Chef came out to our table!!! All they had to do was correct the order. The Chef spoke very loudly until I told her she was causing an embarrassment to us. It was completely the fault of a young member of staff causing problems at the till and a senior member of staff realising this. A horrid nosy couple deciding to take sides over our refund ( there was no row ) leant infront of my calm patient husband saying how they enjoyed theirs ( lucky them) but adding to a horrid situation. We eat out each week end Saturday & Sunday and it's the worst restaurant anywhere ive ever been here or abroad. The staff didn't concentrate on the order at the till but were waving to their family member in the restaurant. The chef had no business to come out and humiliate my husband and I in her loud manner. Hospitality has changed so much since Covid, places have to take what they can get as the people good at hospitality have left and found other roles leaving the poor customer with the worst staff and managers put up with the bad behaviour as they can't employ people who understand Good Customer Service. I'm thoroughly disgusted. The Chef and junior staff need to learn to do their jobs, the Chef should remain in the kitchen at the very least!!! It is not the job of the chef to leave the kitchen and tell us how we should order when it's the staff job to ask specific things like " which Hake"? Knowing full well there were two fish both hake yet completely unknown to us. I'm still very annoyed at this horrid experience in a small busy area

Ordered a scone and cappuccino plus a mocha coffee . I requested 2 butters and was informed there is a 25p charge . The staff at the Torquay store seem to create the prices without a listed price on the poster

One of the last remaining department stores in Torquay. Well worth a visit, can be expensive so look for sale items.

The shop has a very nice coffee shop on the top floor, with cook food. 🍳

A little hidden gem of a cafe. Lovely big windows for a sea view, even in terrible weather. Very calm and relaxed atmosphere and a great place for a cup of tea. Plenty of comfortable solo seating

Hoopers has a nice cafe with a variety of foods on their menu and a nice view. Thismorning we thought we would have brunch, consisting of Welsh rarebit and a coffee. When I asked I was informed in a curt tone the it’s only available Up to 12, I replied it’s only 10.35! So communication was poor and borderline rude.The disgruntled chef agreed to do it . When served it wasn’t toasted, just grilled on bread, so disappointed.

The best department store in the Bay

Just had a lovely afternoon snack at hoopers cafe would highly reccomend

Great view of Torquay Harbour from cafe. Nice selection of traditional men and women's clothing.

Don’t like to be negative but the staff moaned the hole time I was sat down about how bored they were. I ordered a sandwich because half the menu wasn’t being served due to the chef being off. I know it’s my choice to order the sandwich but I didn’t find out the chef was off until the staff moaned about it so much which means I payed 12 pound for a sandwich that wasn’t made by a proper trained chef and then had to listen to them moan whilst I ate it. Ps I know my grammars awful!

Enjoyed a great meal and chat with a friend. Had a table by the window overlooking the Harbour. Quiche was delicious. Service was good.

Went with two friends for Lunch, first time we visited, and was blown away by the lovely service (Liz especially was very helpful) Will defiantly recommend

A proper department store. Good cafeteria et cetera

Very nice department store and the restaurant was very good, the fish and chips were excellent

Very expensive ,hate when you walk in your followed.Needless to say we left immediately.

Great place for shopping or refreshments. Cafe is overlooking the harbour, staff are excellent, friendly, professional and very helpful. I have never experienced so many great staff in one store before! Highly recommended.

Have to go in there, even if its just to look. Everytime I come to Torquay

Wonderful customer service and a great atmosphere throughout the store. Enjoyed a lovely coffee in the restaurant overlooking the harbour

The cafe a great place to enjoy the view from a good vantage point away from the weather. A couple of negative points. 1/ regarding the cleanliness of the cutlery. Why would the kitchen staff wrap items of cutlery in a napkin when there were pieces of food from previous meals still stuck on them ? 2/ very weak teabags, disappointing. 3/ black coffee, luke warm

Love this department store, classic clean, modern lovely things for sale

Amazing customer service from Sarah Prowse with a returned faulty handbag. Sarah located a replacement from another store and promptly sent it to my home address . I don’t live locally but next time I am back in Torquay I know where I will be shopping !! Thank you

My husband and I went to the restaurant today and the lady serving had the best customer service I have encountered in a long time. She was being friendly to another customer snd I commented to my husband how professional she was. I had to write a review to give credit to the hard working staff.

Had a coffee on upper floor, great views over the harbour. Quality products for sale, I bought a lovely skirt, very pleased with it.

Went for lunch had sandwiches which were very nice, the girl behind the counter was very efficient and worked the queue quickly.

We went to the cafe food was ok nothing spectacular service was good staff were excellent

Went shopping with the wife, she loved it

For a department store you have to say fair play. The breakfast was really good quality. It's a great alternative to more mainstream locations. The staff are very accommodating and upon return to tourquay I will come here again.

Nice, good old fashed department store with a roof top restaurant. Great views over the harbour and decent food.

Still stylish dept store . Friendly staff . Good to see still there

Last of a dying breed (department stores in Torbay) but still a lovely store with quality merchandise and a lovely cafe/ restaurant.

Love this old department store. Anyway find a few hidden gems. Cafe really nice

Just a shame on first floor you get eyes up funny

A quality, old fashioned department store. The entire building was beautifully presented with helpful, knowledgeable staff. The cafe, on the third floor, is a gem. There's a varied menu with some unusual, thoughtful vegan options. Flawless service and great quality food.

I nipped in today and a lovley girl was covering the este lauder counter, she was honestly so polite and took time with me to get the right shade. she gave me at leas 4 different tone matches just to check I got the right one, exceptional attention to detail when it came to my foundation. I think her name was Chaley j she was covering the counter whilst the usual este lauder staff was not there today. Amazing customer service and and a lot of patience. Definitely a credit to hoopers Torquay

As the times change Come insideI...f you're looking for clothing that is just a little smarter or cosmetics for just a little more pampering... Then you at the right place.. it's a surprising shop in a lovely location where it's staff have set out to provide goods you can enjoy...see the video of the fire to keep you warm until the swim season arrives.

Lovely staff. Lovely restaurant and again lovely staff

Lovely department store & great cafe with wonderful views. A customer had a medical problem, the cafe staff called a first aider who was promptly on the scene with helpful advice followed swiftly by the store manager who was more than helpful too. They rang for further medical advice & waited with the customer & her husband. A superb service all round, well done to the staff 👏

Amazing shop and the girls in coffee shop are very very friendly and warm, lovely experience indeed ,thank you hooper's

Great foor and even better service

Well.this could be the set for Are You being served .!! Charming in an old fashioned style back in the 1960s... Nostalgic

Credit where credit is due, very friendly and professional staff, I went for the Chile con carne at £9.95 which was really good, Will deffo be back more often

Found exactly what we could not find elsewhere mainly because of the quality we wanted. Thick cotton ladies pyjamas for a birthday gift 🎁

Super cafe, lovely staff, very friendly. Spotlessly clean, tables cleared constantly, wonderful location.

Food very nice. Service very good. Parking an issue

lovely cafe but the younger staff were standing round ready to clear up as soon as we looked like we were going.. obviously prompted by management.. yet only one person working her butt off prepareing drinks etc.. with the resultant long wait in line

Good products attentive and pleasant staff beautiful cream teas

Nice shop. Lots of concessions.

Easily one of the nicest department stores in the country. Excellent, traditional service from smartly dressed staff, brilliant clothes, accessories and homeware at reasonable prices and a fantastic cafe/restaurant with sea views and immaculate loos. What more could you want?! Highly recommended.

Okay...gute Ware aber zu wenig Auswahl ! Nettes hilfsbereite Personal

Great service and quality products...

Overpriced but good coffee in the cafe

I popped into the shop for the purpose of buying perfume but must have looked to poor to buy because none of the staff assisted me on the shop floor (there were a lot of staff too, which was frustrating) ... Myself and my Dad were the only customers on that floor (it wasn't even close to closing time) but staff kept to their own conversations. I moved from one counter to another with no luck. It's a shame, because the reason I went to the bottom of town was for this shop. It hasn't been my first time here either, it has been the same when browsing clothes a month back, I assumed that I was left to my own devices as I had ear phones in at the time, I guess not.

What can I say...terrible place unless you're Royalty. Went in today looking for inspiration for Christmas gifts. Said hello to 2 members of staff standing around, not one word of acknowledgement, how rude. Made to feel VERY uncomfortable and unwelcome. Unless you wear very expensive clothing and talk with a plumb in your mouth, I would stay very far away from this store. To the 'ladies' standing about, manners cost nothing.

Waited 15 minutes to be served only one girl working who was very nice but the coffee is so weak it was almost transparent

Great food, views and service in the restaurant on top floor.

I often will pop into Hooper's when I want something to eat, in nice surroundings and a lovely view . I had a smashing bacon & brie panini and my wife had a salmon and cream cheese sandwich that she said was delicious . The food was at least 4 stars , but the two ladies serving were terribly slow. One didn't want to serve and the other was faffing around on the til and all the while the queue kept growing . Most un-Hooper like

Lovely staff in here. Great selection of aftershaves and perfumes. Well stocked with nice things. Staff are cool.

A bit of a haven from the seagulls outside! Nice to wander and browse. Good range of things to look at and buy. Reminded me of a mini Selfridge's!

Stunning service from exceptional staff, Fantastic coffee from the restaurant. A real gem of a department store in the Hart of Torquay, an absolute asset to the area.

Very clean. Good service.great food and great views. Friendly staff.

Good to visit a traditional store, full marks for service.

Lovely atmosphere. Good choices, lovely good and friendly staff. Air-conditioned. Lift available to Resturant on 3 Rd floor. Toilets clean and high standard of hygiene. Best place in the Harbour area. Relaxed atmosphere.

Good selection of goods, restaurant offers good selection of food and its also a pleasant experience to be greeted by friendly staff.

Best shop in torquay . Class personified. We love the cafe with the view the best in.the Town and the food served up is first class . Staff too excellent . Number one in Torquay

Went into visit the hooper's restaurant as I had been shopping in there. Went to restaurant where I was ignored at first. When I approached the staff member at the checkout I asked for a fruit scone and glass of house white wine. The staff member said 'No'.....a long grumpy pause later, she replied saying you 'you have to order a sandwich if you want wine, can't just be cake'. The lady was slightly judgemental. It's fine if that's the policy however a smile would have been nice and perhaps offered something else. Im in my thirty's and had just received some good news at work so wanted to reward myself. I'm not there to get drunk and certainly was looking for a peaceful glass of wine. I've spent quite a lot in the actual store including Mulberry handbag. However I now don't feel very welcome. Thanks for ruining my afternoon.

Excellent store to visit, quality stock, made several purchases, staff all very helpful, it showed they were interested in serving customers.

I’ve been looking for a decent woman’s clothes shop since moving to Torquay and now I’ve found it. Traditional department store, which I must admit initially put me off thinking it would be all old woman’s clothes, but they stock some really nice brands (French Connection, Benetton, Whistles, Hobbs, Barbour, Mulberry bags, Coach bags and Clinique to name a few). It’s the ONLY place to shop for me in Torquay. Lovely friendly staff.

We had a lovely cream tea here, their restaurant has lovely views over the harbour. The shop its self is bright and the staff are very friendly and happy to see you.

Very nice store friendly staff although there were not many staff to help you good variety of clothes but not many big sizes

Slightly slow service in the restaurant, but lovely views from the 3rd floor

We were eager for a brunch and remembered a previous good experience here in Zest restaurant....Sadly not this time. Miserable staff......no one wanted to take ownership and replenish the toilet paper and.the restaurant was so hot and all the windows were locked shut! Thankfully we had ordered only coffees, which were good , thinking we would order our paninis afterwards.....we didn't....won't be coming back....

Can’t beat the view from the cafe in this department store, prices ok for the type of venue. The scone with jam and cream was warm light and delicious as was the danish pasty. My wife enjoyed her tea. If you like decent strong coffee though this isn’t the place for you. My cappuccino was milky and weak tasting ( I like to taste the coffee) Shame otherwise it would have been 5 stars