Honeydale Farm Shop and Tea Room in Bexley

The food was fine but horrendous customer service. Would never go back. My dad noticed thick limescale in his tea and swallowed a chunk of it. When we called the waitress over to inform her (very politely) she just nodded with a complete straight face and said “yeah I know, it happens” and then walked away. No apology. They even left the tea on the bill even though it was obviously undrinkable. I don’t usually even leave reviews but we are all very disappointed with the sheer lack of customer care after knowingly serving us hot limescale… would not recommend at all. Very rude.

Food is always consistent in this restaurant, the portions are generous, the produce is fresh & quality, anything that can be homemade is & it is always presented beautifully but sadly the service doesn’t keep up the high standards. There are always a lot of staff so it is never under staffed which is great but the women/girls are all so miserable. There is no warm welcome, no check backs, no smiles at all. There is often a table at the weekend which is occupied by family of the owner/manager. Whilst I understand they want to visit it isn’t practical when the 2 young children are running around or on the floor with toys, dangerous for the waitresses & unnecessarily noisy for customers to enjoy their visit. I only return because the food is good, would never return or recommend on the service!

Beautiful day for outside brunch. Service was slow. Waited over 45 mins for 6 breakfasts. All came out different times, one breakfast had long hair in it ! Had to be sent back , we had nearly finished and last 2 friends still waiting for breakfast , ask repeatedly for it. When it came it was wrong , sent back and still came back wrong. Plus items left of order. Disappointed to say the least. If you can’t cope with orders didn’t allow so many to be seated, will I come back ? Not in a hurry . Also had a takeaway away week before and that was a shambles.

Not a bad place but not as good as people say always a very long wait for food yes they do let u no when there is a delay but seems like always not just at certain times now !!tea wasn't that good we both had the breakfast which to be honest was pretty bland watery mushrooms ,hard fried eggs etc !!staff get on with job not the freindliest

Racist and bad service. One hour waited for breakfast but walkout with no food. Socking the way spoke manager, no apology at all from her.

Love Honeydale farm. Plenty of food and always very fresh. My only slight issue is that the young staff could benefit from a little more training.

If you want to spend a total of nearly two hours waiting for your breakfast, this is the place for you! Queuing for 5 minutes to be ‘welcomed’, moving your own (uncleared) tables together … and no, they weren’t cleaned for us on arrival. After 10 minutes a waitress came over as we had 4 menus and she wanted to take one away but promised to come back to take our order. She didn’t. A further 10 minutes later, having watched four tables who had come in after we arrived being attended to, I walked to the nearest waiter and asked for our order to be taken next. 5 minutes later somebody came to take our order. We mentioned we had been waiting quite some time already. There was no apology forthcoming, nor any indication how long we would have to wait. Within our order we asked for a jug of tap water as well as teas and coffees. A further 10 minutes later, not even the water had arrived. We called the waitress who had taken our order over to ask for at least our water, and ideally the teas as well. It took a further 10 minutes for both to arrive. Some time later we asked when our food would arrive. We were asked if we had been advised on arrival that food orders were taking 30 to 40 minutes. We had not been advised that was the delay. Three of our meals then arrived but not my own. We expressed disappointment that we had waited around an hour and 30 minutes. A further 5 minutes elapsed and a different waitress appeared with a slip of paper and - get this…. told us we had ‘only’ ordered our food 55 minutes ago. Quite how this was supposed to appease us, I’m not sure. As I was advising the waitress of our dissatisfaction, a lady chef approached, having heard us. She was quickly appalled at the lack of service we had received. We pointed out how many other later arrivals had received and even finished their food, whilst mine had yet to appear. Further horrified, she left to personally cook my missing eggs on toast, bringing them herself. “Happy Birthday to me!” I said (it was). At least this lady apologised and said she would not charge for my eggs on toast. Minutes later, the owner started clearing up around us. We expressed our intense disappointment and he uttered markedly insincere apologies whilst STILL trying to justify the unjustifiable! ‘Anything else?’ He asked ‘Well a significant discount would be appreciated” I said I’m not making this next part up….. “We work on very small margins, if I offered you a discount, I’d have to do it for everyone” We pointed out that his chef had already undertaken to remove my eggs on toast from our bill. He looked intensely unhappy at that news. My rough estimation of the raw material costs of eggs on toast is less than £1. In short, a dreadful experience due to a collective absence of attention to customer care, which clearly comes from the top down. We won’t be going to Honeydales Tea Shop again.

Excellent breakfast such good value. Took my Australian friend there she couldn't believe how large the full English breakfast was .

What a shame things have changed here for dog owners you can still go but have to sit in the grass area, which on a damp wet day - not ideal at all. There is an undercover area we’re we always used to sit , but not allowed now. Oh well . On a plus side, if you don’t want to take your dog, the food is lovely give it a try

8 of us arrived at peak time on a Sunday. Two kids and a wheelchair user. Seated immediately, all together after some juggling of tables. Offered drinks at once and had a really lovely choice of food on the menu. Had quite a long wait for food but we’re kept fully up to speed every ten mins. When the food arrived there were no problems and the food was really very good. Amazing quality and portions. We were served by various members of staff one stood out head and shoulders above the rest, his name was Lucas. He had the most beautiful manner and was very professional. Highly recommend to others.

My husband suggested going here for afternoon tea. It didn’t disappoint. We had scones and a pot of tea and I can honestly say they were the best scones I’ve tasted in a very long time that came with plenty of jam and clotted cream. My only negative comment would be that the tea came a few minutes before they served the scones, so when we go again I’ll ask them to serve it all together.

Libby and Mell made us feel very welcome during our impromptu visit to this hidden gem; it's tucked away just off the B2173 Maidstone Road, adjacent to Ruxley Manor Garden Centre. These delightful tea rooms enjoy views across open farmland; the setting was relaxing - especially on such a delightful Summer day - but should the weather be a little less kind, there’s a covered area and plenty of space inside. Their menu has a range of offerings - including a full Afternoon Tea - but we chose tea and scones with a helping of fresh cream and raspberry jam. The scones were made to perfection and served warm, which made them even more delicious. Be sure to visit this delightful establishment. There’s a pizza and grill restaurant too!

We have visited Honneydale on many occasions but recently have noticed that the level of customer service and welcome has not been what it once was. Today my wife and I arrived at just after 3pm and despite the tearoom not closing until 4pm, my polite enquiry as to whether food was still available to order received a snarky ‘no’, from the waitress. A follow up question asking if that also extended to cold foods such as rolls and sandwiches received an an equally frosty ‘yes’ We settled on scones and cream with Earl Grey tea for two. The scones to be fair were nice enough and supplied with sufficient quantity of cream and strawberry jam. The same sadly could not be said for the miserly quantity of milk which we were each given and which appeared to evaporate before reaching my tea cup. At this point we didn’t want to incur the wrath of the waitress further so made do with what we had. At around 3.30pm - a full half an hour before closing time, an army of girls swept into action wiping down tables, sweeping the floor, and collecting cutlery, this being done around customers who were still eating and drinking. To my astonishment I was approached by one, and despite holding a full cup of tea was asked if ‘I had finished yet’ It brought back memories of ex sister-in-law who on the rare occasion that an invitation to dinner was extended, would walk around collecting plates that were still half full of food whilst exclaiming ‘Everyone all done…good’ We will not be returning to an establishment who treats customers like my ex sister-in-law.

Sat outside , shown to a table that was fit for bonfire night as it was rotten. Asked for someone to take our order, young man said I let them know. 15 mins later waitress came over and apologised as they had not been told. Must say the staff were lovely. That’s where it ended. Coffee was like a cup of milk. Never have the fried thigh of chicken in any form. Pulled pork was ok. And egg sandwiches were nice. Chicken wrap and burger were horrible, over £100. For our family. you would think the amount of food we left would ring an alarm bell. Shame as a few years ago it was lovely. Won’t return again

Could be great…… Lovely setting and food is fresh but it is far too chaotic and slow Every table was complaining that they hadn’t had their order taken - it then took 45 mins for our food to arrive. Tables had items missing. No one seemed in charge and the service was not organised at all We left just before 1 - and they had decided to close early. Meant to be open until 4. Lots of unhappy people turning up and turned away This isn’t our first visit and previous visits have been as bad. Probably won’t return

Such a shame the service is terrible. We waited 45 minutes for sandwiches. We had finished our drinks well before the food came and there wasn't much offered by way of apology. Real shame as most of the food was nice but significantly over priced

Great good but extremely busy. Staff are cheerful and friendly and it is extremely clean. Great place for breakfast or brunch with family or friends

food was good, but one member of the staff a young brown haired lady was very moody, slamming things on the table and she didn't like it when I had requested an alternate beverage; she pulled a face, totally unprofessional - needs customer service training,...

Chairs and table were so wet from incoming rain I was soaked poor table service and food was awful service was poor

Well we had afternoon tea which I presumed was for the pair off us we got 6 finger sandwiches 3 each not even a whole sandwich 2 scones yummy 6 miniature cake very dry 2 pots tea 2 diet cokes Then I go to pay...

Came here on a weekday with my mum friend and our babies. The waiter was really welcoming and accommodated our request for two high chairs. We both had a big full English breakfast and omg it was delicious. You could tell the produce was well...

It seems that they putting now sc on bills , it is almost impossible to eat out without the restaurant adding a "discretionary" 10%service charge. This seems to me to be a rip-off, as the point of a tip in Britain is to reward the...

The food is good but the staff are very unfriendly . The staff have only intention and that’s to get you out in as shortest time possible.

lovely little place to enjoy breakfast, portion sizes are not big but they are adequate. clean and welcoming and a great outdoor area too.

Never been before but had heard good reviews for food so thought I would give it a try. Lunch was delicious however the lady serving us was the ultimate in unpleasant, rude and miserable! Put me off ever going again! Get some nice staff who...

First visit. Called first to make sure it wasn’t too busy. Arrived and one table left. Seated, our waitress came over within five minutes to take our drink order. Diet Coke, coffee and a generous glass of Gavi. Food ordered within 15 minutes. Brie toastie,...

For what looks just like a normal tea room in Sidcup I was very pleased with the quality of food served today. Very good produce, streaky bacon was definitely butcher’s quality. Been here several times. They do a excellent ‘Full English’ too. Quite pricey but...

I was staying at my in laws house(I live in Essex) and wanted to take her out for lunch I asked my aunt for recommendations she suggested here. I called and booked the luxury afternoon tea When we arrived it was very busy inside and...

Well I had been meaning to visit this little hidden gem for a long time , I finally managed to get in a early Saturday morning , It does get very busy and you cannot book ahead Drinks order was taken and drinks arrived wow...

Great food, lovely staff and nice atmosphere. I visited with my mother in law for tea and cake and going back with friends to try their breakfast.

Love this place! It’s very busy which goes to show how popular it is. The food is always really good, love the sausages! Staff are friendly and attentive. Highly recommended

I can’t think of a single place where I’ve had a better breakfast. At £9.50 for the big daddy breakfast the price is really good too, staff are always lovely.

Been to Honeydale Farm shop & tea room 3 times this year and the breakfast gets better every time. Sunny side up eggs and the best hash browns ever!! The big daddy breakfast is a solid 9 out of 10.

I went out with my work colleagues to Enzo's 20th October'22 I specifically asked if one of the starters was vegetarian and was told YES. Once cut open, I saw that it wasn't veggie!! When the waiter (who I complained about) gave me my cutlery...

Lots of seating options; inside outside under cover, outside picnic tables. We go because we can sit outside with our dog. Reasonable menu with breakfast options or benedicts or paninis. Lucas works really hard and has great customer service skills.

Upon ordering the Big Daddy breakfast, we asked if the bacon in the dish could be swapped for halloumi. Both were itemised at the same price on the menu, which we referred to when asking. The waitress agreed to the swap at no extra cost....

Had Sunday lunch with my daughter - really good wholesome food , lovely atmosphere and waitress who attended to us principally was so helpful, friendly and funny ( had a necklet with a K) - would recommend it and if I have reason to be...

Well, arrived at 09:00 for breakfast with colleagues and a friendly greeting and an order placed for coffee and toast. This arrived whilst we waited for one other to arrive, no sooner we finished 1 slice of toast they were ready to take our plate...

I like Honeydales. The food is always good and it's a nice place but the service has always been slow, and it's still that way. Had to wait nearly 45 minutes for our breakfast (chased it at the 25 minute mark), and when it arrived...

I have had afternoon tea at a few central London locations and Honeydale Farm is up there with them all. Lovely food and friendly service! Would recommend highly.

Pleasant lunch but thoroughly spoilt by time limit of 1.5 hous only. We were asked to leave quite bluntly by waitress even though there were free tables as afternoon tea guests expected at 1.45. There was a time limit notice on front door obscured by...

Immediately greeted by a waitress who was unaware of how to deal with customers. We had requested the ‘luxury’ afternoon tea, however when asking for sandwich options our waitress barely informed us on the basics. Finally after deciding the fillings, the afternoon tea arrived with...

First visit and very impressed. Poached eggs (always the test) cooked perfectly and delicious mushrooms on toast. Lovely friendly young staff. Will certainly be back!

I had a lovely lunch with friends here last week. The homemade quiche was delicious and the staff were friendly and helpful. We sat outside in the veranda and enjoyed the countryside views in the beautiful sunshine. We spent a couple of hours but didn’t...

We called in here by chance for lunch & it was the wrong decision. I have never encountered such rude staff in a restaurant. We hadn't booked but there were many empty tables & the person greeting us (who was the only server for the...

I am very sad to see negative reviews on here about Honeydale Tea Rooms. I often visit here with friends and family and I love it! The food is always tasty and plenty of it. I had scone with jam and cream last Wednesday it...

We called in this morning by default as our intended destination Ruxley Garden Centre was closed. We arrived at 12.15 and ordered our breakfast shortly after. After sitting for about 5 minutes and with coffee in front of us we were told there would be...

We will not be back after todays experience. I found this place in Google when searching for breakfast place in farm. We was seated in outside table at 9:30 and after 10min wait or order was taken of hot drinks and English breakfast. Few tables...

Food was ok ,but nothing special - my friend and I had a can of Diet Coke and a san pellogrino , I had a tuna melt ( which came with a small salad mainly consisting of tomatoes ) and my friend had a mushroom...

We went on a Friday afternoon and being a little out the way I was surprised how busy it was. Waited a while to be served but that gave us a good time to check out the Menu. Food was very good and the portions...

Saw on web site that they opened till 4pm/ we drove down getting there at 3.15-walked in-and someone bellowed from the back-‘we only got Tea and Cake’ There was about 4 staff packing food etc-away- having drove some distance we sat down and was served...

Service excellent Food excellent Value for money excellent Atmosphere excellent Staff were wonderful

I never write reviews but I've never had a nicer coffee than the coffee I had today. I often go to Honeydale and the cappuccinos/lattes are usually so basic. They are made with so much froth it's like drinking half a cup of tasteless air...

We were really looking forward to a meal here, having passed it many times it looks so lovely and inviting . Nice chilled environment but service was appalling …… felt like everything was too much to ask . Was never approached to be asked if...

We were ignored for 2 mins when we arrived , we’re not welcomed or asked if we would like a drink , waitress was shouting across the restaurant And waiter had to ask 2 people what the so called special mail course included . Terrible...

I went with my baby daughter and family for the first time and firstly we got there and no one seated us for ages considering there was loads of seating (not even acknowledging us). Then when we got seated they gave us the menu and...

Our son and daughter-in-law took us there yesterday we all decided to have the afternoon tea, The Sandwiches were ok but not many of them you only get one plain scone each, no fruit in And the cakes were very bad a pain sponge with...

A lovely welcome from staff. Clean and welcoming atmosphere. The breakfast was really tasty. Not to expensive. Cooked Fresh and a good quality sausage.

Check what your paying!!! first time over charge £20 thought it was a mistake, But then over charge £70 this time I bought a seafood plater from next door and payed the fish man £15 only to be charge £14:50 again at Enzos Spoke to...

We are pretty picky about our pizzas but I have to say that Enzo's four-cheese pizza (with extra Gorgonzola) hit the spot! We also really like the ambiance, which makes you feel like you are surrounded by the colors and sounds of an Italian piazza....

I held my milestone birthday celebration here and it went extremely well. There was a live singer who was very entertaining. We had a set menu that evening which worked well considering the number of people attending. The food was hot and generously portioned. The...

Amazing food and atmosphere. Highly recommend Rob Lowe the swing singer. Throughly enjoyed our evening.

We visited Enzos Thursday night as a group. It was heated well, the food was fab, the service quick and attentive and Ray the swing singer was superb! We’ll definitely be back again soon.

Honeydale is one of my favourite place to have breakfast or lunch with my husband or friends. But with the odd exception the staff are not so friendly. I’ve been going there for years now and introduced loads of friends to it. But I’ve never...

Won’t be returning, the inside of the restaurant is far too loud you can’t hear each other from across the table. The service for food is painfully slow, we almost walked out.

Had a lovely evening out with friends tonight at Enzo’s. Food was great, staff were polite and super helpful. Nice atmosphere and would thoroughly recommend this for a great place to catch up with friends.

much too noisy after being offered a table and waiting for someone to serve us, we could not hear ourselves speak so very noisy it was like sitting in a giant shed. We left .

A group a friend’s out for a ‘nice’ night. Waited 45 minutes for first drink (which we had to flag down the waiting staff for as came no where near us once seated) staff with the exception of a really helpful waitress Georgina were borderline...

I'd been looking forward to visiting Enzos for ages and went there today with a friend. The food was ok (just) but service was awful. There was only 1 waitress and she was run off her feet. We waited ages to order and our main...

12 girls out to celebrate and spent all evening complaining and chasing drinks and food! I kid you not waiting over an hour for drinks to arrive, left sitting there after arrival with nothing in front of us! Arrived for 8pm start and finally got...

I have been coming here for a few years. It’s always been my fav for brekki! (I’m a big eater - portions are great!) The cakes are amazing and the staff are so friendly. It’s great sitting outside when sunny. Dog friendly too! Gets busy...

I took my Mother for late lunch today and had an amazing Caesar salad which was out of this world and mum had a warm dish which she very much enjoyed. The venue was clean and well spaced out, the view was stunning and the...

Four ladies visited Honey Dale farm for lunch on Tuesday 17/8/21, we were greeted at entrance by member of staff who advised were busy inside and asked were we ok to sit outside , we were shown to our table , area had plenty of...

Service was horrendous. Received incorrect starter and main course was forgotten. When I cheekily asked for our second drinks (2 diet cokes) to be on the house because of our long wait the owner refused. Food was ok though, but sadly won’t be going back.

Went for brunch with a friend late on a Monday morning - omg the food was delicious! I had creamy mushrooms on sourdough and my friend had scrambled eggs and smoked salmon - both delicious and reasonably priced. The service was friendly and inviting. We...

Visited Enzo’s restaurant today for lunch. I have to say that the food was very good indeed, the pizza was delicious and thoroughly recommended. Sadly the reason for only scoring the restaurant as average was solely down to the haphazard service we received. We had...

Been here multiple times and always had great food at great prices! In the sunshine there are places to sit outside overlooking the fields. It's just a lovely place to go to enjoy freshly made food in lovely scenic atmosphere.

Lovely setting, more of a pop up restaurant so food choice was limited via a set menu (Friday night) on a warmer night it would have felt a lot more comfortable, however the live singer was the best part of the experience.

I have been visiting Honeydale now for quite a few years and it has gone from a homely farm tea room that sold lovely local produce to a commercial money making machine. I went for brunch with friends & sat inside, the noise was so...

The food here is amazing and we’ll priced however it’s become such a hot spot that it’s not even worth it anymore, 35 minutes wait for a drink, 1hr 15 min wait for food which is a basic sandwich…. Also staff were very defensive when...

This was the ideal venue for us to help my in-laws celebrate their 40th wedding anniversary with afternoon tea. We were extremely impressed with the food and the service. The staff are to be highly commended. From the moment we stepped through the door at...

Went Sunday 14th for breakfast, was told 30mins wait, but after 1hr 15mins we started asking where our food was, as people coming in after us were getting served!!! They were really busy, but they really need to adopt a booking policy, as that would...

Working in the Coach industry I know a thing or two about customer service and how to treat people. Meg and Steve are always friendly and helpful and the cake is always excellent. If you are looking for a tea room with a view you...

Really lovely cafe, I go here fairly often with my partner. The breakfasts are great, good spot for lunch too and the chocolate brownies are honestly the BEST, hands down.

Disgusting wait , useless would not recommend this to anyone unless you was on a diet . Give it a wide berth

We went here after the boot fair. Food took 45 minutes to come out for mushrooms on toast, a full english and a scone. Wait was way too much, food was okay, fair price.

Such a lovely setting but have to say the service was a bit chaotic. Had the tuna melt - delicious but at that price would expect something more slick. Staff need a bit more training to get things right. If they do, this will be...

We have been to Enzos many times but this particular visit was on Sunday around 3pm. We ordered a starter followed by a Pizza for my husband and Lasagne for my mum and myself.. The food was delicious as always, cooked to order and so...

Went to Enzo’s Pizza and Grill, for lunch, the setting was lovely, and like the fact that the tables are in the middle and the bar and kitchen on the opposite sides. We both had pizzas, they were adequate and no more, my partner had...

Went to the new Enzos pizza place - waited about 20 mins for a table two members of staff kept walking past saying they were be back in a minute and then when someone did come back they just pointed into the restaurant and said...

Beautiful setting, amazing fresh food, lovely atmosphere. The queue out the door says it all! Plenty of covered seating if the weather isn’t great. Love coming here for breakfast or lunch. The cakes are also delicious.

Joined que got a table, had to wait 20mins then ask for drinks order to be taken..ordered food at same time 45mins later had to ask 4 times how long it would be..same excuses that they were busy.... but empty tables.... people getting pizza who...

Nice warm greeting on arrival managed to have a nice covered seating area Service was with a smile lovely tuna melt on amazing soda bread Having been so many times in the past staff have been offish this time amazing especially under pressure cant wait...

Terrible slow service at the pizzeria. From when we arrived we were ignored at the gate, even though we had a table booked for 4 people for lunch. Order taken at the table of bread (while you wait) starters, main and drinks. Drinks took forever to arrive even after chasing. food was non existent, again we chased as hadn’t even got the while you wait bread, after waiting ages again, bread, starters and main all showed up at once, we sent back the main as would get cold sitting outside. Once finished starters no one took plates away, we had to ask and then Our mains never came, even though the food was lovely I wouldn’t go back as had to ask four times for the bill and only had two drinks as took forever

Just been to Enzo’s for lunch. So disappointing! We arrived and the table next to us which arrived after us had their order taken first. We ordered starter and mains. Three adults and a 10 month old baby. We waited a long time for starters which is difficult when a baby is hungry. Then for our mains we ordered 2 pizzas and a pasta dish. Only the pasta dish arrived and we had to wait another 20 mins for the pizzas to arrive (after we chased). The food was absolutely lovely, just so disappointing to have to wait so long. But what was the most frustrating is that not one apology from any of the staff for the delay - even though it was mentioned to more than one member of staff. I just feel that mains should arrive at the same time (or similar) so that a table can eat at the same time.

Visited Enzo for lunch... lovely to be able to eat out again.Service slow...not enough staff ...Calamari rings too thick...batter stodgy and flavourless.Foccacia just pizza base with olive oil and rosemary drizzled on it ..very ungenerously..Pizza good ...steak disappointing...no flavour...no steak knife provided... church ps very good...side salad basic...Staff pleasant but certainly over worked.

After returning to the uk after living in Italy for nearly 30 years I have finally found a pizzeria near me that makes a traditional Italian pizza! So tasty!! Well done,and thank you!

Called in for a cuppa and saw the size of the pizza and thought we would share .It was outstanding value for money. The service was outstanding and everyone was really friendly.We were served by a lovely gentleman.Five stars all the way we will be back.

Visited for lunch. Staff were fantastic, friendly and great with my daughters. Food was delicious and service spot on. Will definitely be back 5*

Absolutely Fabulous afternoon tea ,great value. Cakes and breads were so fresh and tasted amazing. highly recommended.