Home Coffee in Wirral

The quality of coffee at Blue Bottle is top-notch, as always, but the service was a major letdown. I visited on July 31, 2024, and ordered one coffee and a waffle. When my name was called, I received only the coffee. Assuming the waffle was still being prepared, I waited and took some photos. After five minutes, I asked about it, only to be told that my waffle had been mistakenly given to another customer who had already left. I was stunned—they didn’t even apologize for the mix-up! The staff simply said they’d make a new waffle. There was no apology for the misunderstanding, and no thank you when they finally handed it over. Overall, the lack of basic courtesy made this one of the worst service experiences I’ve had. Great coffee, but they really need to work on their customer service.

The coffee selections and quality can’t really be beaten. There’s numerous other Blue Bottles nearby and it’s pretty standard across the board but what does stand out is the service. The worker looked absolutely bored and annoyed to even be there when I was taking my order. Very rude. Maybe a long day but customer service needs to be on point when working this area.

I had a drip coffee here. It was absolutely bitter. If you want quality, better choose a different café! Gross!

Good cappuccino but the chocolate croissant not so great….

My first blue bottle cafe affogato was here and I had it yesterday again of bringing my friends for their first blue bottle cafe affogato!!

Great location. Blue bottle is good. Afagato was delicious. Get an Afagato asap.

Order was missed, waited over 30 minutes and no apology. Worst service ever.

Blue Boat's first branch, a place where you can feel the excitement of the Blue Bottle, but that's it. There was no menu unique to that branch, and the taste wasn't that special.

Had an Americano w/ a splash of oat milk. Honestly, wasn't too good. The coffee was bitter without much flavour. Staff were very sweet and helpful though. Perhaps the milky coffees are better. Also very expensive.

Whenever I am there, I must have this coffee - long black.

Paid 5$+ for a black drip coffee that was labelled as a dark roast but was light/medium . Overpriced and not that good of a coffee.

good coffee, chaotic service on the weekend.

Very expensive for a small portion. I got a matcha and it was overwhelmed by the milk ratio. Very long wait at this location. I'd skip

Super friendly and helpful staff. Tried the hot Nola!

Blue Bottle is one of my favorite coffee shops in San Francisco. I always order the NOLA with oat milk, either hot or cold depending on the weather, and it’s delicious. The service is always great. The Ferry Building location is my favorite because it stays open later.

The Nola Shakerato was absolutely delicious!!! It is perfectly balanced with sweet vanilla bean and shaken. So smooth, so nutty, so delicious! Highly recommended it.

Pretty overpriced and weak quality coffee, but gorgeous location to drink while looking over the bay outside

Ordered a latte, good flavors but lack of seating leaves to not the greatest atmosphere. Still good service. Busy tourist location is noisy.

The guys were so funny and nice! They made a special cappuccino for me (see the funny pic) and made my day! Coffee is a bit expensive for the cup size, but hey! Coffee is really good. :))

In the pier market, the crowds are a little too crowded and the feeling of leisure is lost. Prefer the founding store

It was my first time knowing that Blue Bottle was an American product, and the first Blue Bottle I tried in the U.S. mainland had oily coffee beans and a deep flavor. The bread was so-so, and it was a nice experience to look at the sea and drink coffee while being blinded by the strong UV rays in the morning.

Easily one of the best Lattes I've ever had! Must try if you're stopping by!

Delicious coffee, nice staff, quick service. I recommend!

They also sold goods that can only be purchased in San Francisco. At the entrance, a friendly guard opened and closed the door. There were light meals such as muffins and sandwiches, and various types of coffee.

Best coffee I ever had! Nola. But they don’t sell the coffee bean of it. ☹️

Just the perfect pick me up for your morning coffee! I love the cute design they make on your coffee! Everyone is so friendly! Just give it a try!

Beautiful location and great coffee. The barista was friendly and knowledgeable.

Coffee is good but the New Orleans style coffee is too good.

The origin place of Blue bottle cafe. It was aquite small cafe. With long history, there is heritage of San Francisco. In fact, there are Blue Bottle cafes all over the city, but if you like Blue Bottle, it's worth visiting at least once. In the evening, if you walk around the pier behind the cafe with coffee, the night view across the sea is wonderful. You can drink coffee and take a look around. It's a great place with a story.

Grabbed a latte to go. It was,just okay. Service was quick and friendly though

There is an exterior and interior view of the Ferry Building, and the interior appears to be real. This is a place I always visit when I visit San Francisco. The clerk was very friendly. I ordered two lattes and they were different pictures. The barista's skills were excellent. There was nothing more to say about the taste.

They mess up orders and expect tips! The price is t

Blue bottle always delivers! The Nola here is great. This isn’t a branch to sit and work for a while though.

The Blue Bottle in Ferry Building San Francisco is lucky to have a superb barista-Jalil, who makes the very best coffee, always with professionalism, attention to detail and care, regardless of how busy the place is! Whenever he is there, I know that my drinks will be excellent and never disappointing. With few other good exceptions, not at the same level as him though, the others are often disappointing, which for the price, should never happen! The ordering service depends on who is on duty and the best is Xen, a kind and positive gentlemen, who always gets them correctly. The downside of the location is that the managers saw it as a priority to line up shelves with products right in front of ordering bar, narrowing the space considerably, although those interested can easily search and purchase items online, instead of offering some respect and decency to their many customers, by providing at least some more moving space and seating area! Also, it seems like nothing outside of the shop interests anyone (and again for this the criticism goes to the management), which is why the stand where the lids and other additions are offered, is never cleaned up, the same with the narrow table outside of the window, where the mobile orders are served! If the nonsensical product shelves are removed from the tiny space, there would be enough room to have lids, sugar and other additions offered inside the shop, where they should be! It takes a special kind of rudeness or carelessness, to treat those that invest in you and keep your business alive, in such disrespectful manner!

Great coffee choices while you wait for a ferry! I was a bit bored and walked around and saw this coffee place! It was so nice and simple! As a matcha lover I got one for myself… I took it to go! The coffee art was so cute! They really make a good matcha there!

Ordered a Cafe Latte and banana bread. Delicious and not expensive!

Situated in a very lively and touristy place, the Ferry building, the Blue bottle coffee serves a unique black cardamom latte. I have never heard of cardamom coffee before till I tasted it here. The coffee has a refreshing black cardamom after taste. The staff is nice. One other thing to notice is its brand name which is just its logo, you’ll not see the name “blue bottle coffee” written anywhere in the shop. Good one. Do try!

Usually I get the cappuccino, but lately, it’s not that good. Did Nestle change the quality?

Best to use app to order. Very busy location. Always delicious. Don’t forget about the location at the entrance to the ferry building. Fantastic staff!

I came here with my mom. I'm not a coffee drinker. But my mom loves there coffee

The coffee and vibes are amazing but it is just a little pricey

I ordered the black cardamom latte. It was very good

drink wareのデザインに一目惚れしてしまい、お土産として衝動買いしてしまいました。日系ハーフの店員さんがとてもフレンドリーでした😊

Boa comida, apresentação, atendimento e tempero na medida correta. Cortesia e atenção.

Nevers go back again. First and last Time . We were waiting twenty minute , and we didn'r recieve our order . Their only excuse was : our machine IS broken . And they can't telle us if somebedy took our order by mistake. We regret to Lost 10 dollars with 2 dollars tips . Satisfactions's Customers are their last intest

Tienen muchos productos para ofrecer desde café con varias recetas interesantes , chocolate , te y waffle para acompañar. Algunos productos de la marca como tazas , cafeteras y café entero o soluble para llevar. La fila es larga y el chocolate normal. Ligeramente caro.

Kind of +30 minute wait to deliver my coffee.

The coffee is average. The queue is massive and you have to wait for good 15 mins to pick your coffee.

Good coffee. Was exactly what I wanted.

Insanely slow service and super expensive prices which doesn’t stand to quality

+20 minutes wait time from paying to get my hot coffe. I’ve to ask them to re do it, it was already cold when I got it.

Always good coffee. Love their new self order system!

I’ve been coming here since they opened and have always had great experiences. I moved away a 7 years ago and have been back a handful of times since—still great. This time however, quality control and customer service have clearly gone awry. Two days ago my partner got a tea and it was great. Came back the next day and got the same tea, but the water was lukewarm at best. When we asked if we could have a new tea that was hot, I was told the water that is dispensed is always the same temperature. I said, regardless, the tea was still just warm at best, and the cashier said “I can’t explain the water temperature beyond how I just did.” Zero effort to make it right. Sad to see a once great institution fall by the wayside.

Coffee is average, but what was more troubling was the way they served us water. Server had no gloves and had fingers in cup where water was poured. I saw them use the tap and switch it to hot to fill up the hot water cup, instead of using the kettle... not impressed.

Love their goods and coffee as well

Nah, nearly $6 for a quad shot? Big chain with big prices. Coffee is meh. Also owned by the Nestle brand which is cool if you're into killing babies. Just go to Red Bay or project diaz around the corner for something locally owned

Great oat cappuccino and flat white. Nice service.

It was crowded but the staff works pretty fast. The waffle was really delicious!

Best decaf lattes and mochas ever. You might pause to wonder: Is my hard work, kind heart or simply living in this universe worth a $5 latte? A $6 mocha? Blue Bottle believes so --- and consistently delivers. Today's latte made my week.

Amazing, freshly-brewed coffee and even better tasting liege waffles! If you stop by the Ferry Building, check them out!!

Outdoor seating, contactless pickup.

Lots of interesting, unique coffee recipes I've never seen nor heard of before. And I've traveled many famous coffee countries, cities and shops. I ordered the New Orleans style latte with oat milk. This is great for coffee lovers that like the caffeine but don't want their tongue hit too hard. It has a smooth flavor! Very delicious!

Love the coffee. Consistent and good. This location has waffles too which are really good

Best single-origin+Slocombe affogato on planet earth.

Excellent coffe with an even greater staff!

After more than a decade living in Melbourne, AU I really appreciate great coffee. And great coffee is actually hard to find in the US. But lattes served at Blue Bottle can rival the best Richmond coffee shops in Melbourne. Yes, quite expensive - around $5 for a latte (and it looks like they only have cup size) but it's worth it. Additionally Blue Bottle makes amazing Belgium waffles - also highly recommended. It is network, so you can find them in multiple locations. I have seen the ones in Alameda, Palo Alto, Stanford and Santana Row and they all served high quality coffee

The coffee is very delicious. The staff was very friendly and helpful.

Inside pier 1, some of the best coffee you can get. Excellent pour over and espresso.

Mocha and blueberry lemon scone, the perfect combo to eat outside on the ocean patios and check out the scenery. Good service!

The coffee here is spectacular. I cone here just about every morning and will continue to do so!

Coffee is good and the service is what you'd expect at any such establishment. It's all about the location. This is a great place to grab a cappuccino and go sit and look at the ocean.

Got a cortado to be safe, still milky and not tasting coffee. Not expecting lack of consistency when paying higher than else where.

This place is great . Great staff, service , and product . Glad it’s in the neighborhood. Highly recommend.

You must be at the top, guys! I am a customer of yours, and I am very happy with the services you provide. The service is outstanding.

Great coffee as usual. However, the customer service experience has significantly decreased. Is not what it once was. It used to be attentive, correct in the orders, friendly. I understand is more of a tourist location which for that reason should be even better than was it was back in 2011!!

Probably my favorite coffee spot in the city. Lattes with oat milk are an absolute game changer. Coffee is always fresh and won't let you down.

A wonderful little coffee shop. It is one of the places I miss in San Francisco where we would grab coffee on the weekend (pre pandemic) before enjoying a stroll down the promenade. The staff friendly, efficient and never made you felt rushed. The wait is worthwhile!

1. Came over to a front, got “onesec” answer from barista and then she turned her back to me for 2 minutes until she finished whatever she was doing. 2. Ordered medium size poor-over with(!) milk, paid $5.72(including tips I think) 3. Waited for about 7 minutes(!) to pick up a coffee. 4. Once I’ve got far enough and made a first sip, I discovered the coffee with no(!) milk :) 5. I counted at least 3 people who is doing coffee in the spot + 1 cleaning person. Try to be objective in description, so people can judge themselves. But my 2 stars are obviously subjective. No more Blue Bottle Coffee for me.

From the moment we got here the vibe was sad. And The service was terrible. We tried to ask questions about their different menu and they were ignorant and rude not wanting to answer. We finally got our drinks and the cup was a little over half way full. They forgot one of our drinks and the drinks we got were flavorless. It’s sad because we could of just walked to Starbucks and got better service, better drinks in a happier atmosphere. Point blank just do your job and if your unhappy with your life don’t take it out on other people and do something about it.

Blue Bottle was introduced to me in NYC, but I knew them as an Oakland company. The coffee did not disappoint. Delicious cortado that I forgot to get a picture of the prefect pour because I sipped it first.

The location of the Blue bottle is great. It’s close to the water and a fun visit. The coffee is great too.

This cafe chain is pretty much over hyped. I was extremely disappointed with an espresso which was very bitter, acidic and had no aroma at all. We also got a cappuccino and it tasted as if the barista covered the quality of the coffee beans with a frothy milk. And I saw Blue Bottle featured in the documentary about coffee! Unbelievable.

Blue Bottle Coffee was our go to stop for coffee when we visited San Francisco! The coffee was high quality and delicious - wish we had one back at home!

Probably the only decent coffee in the state! lol

I give it a 5 star for customer service and a two star for taste. This was my first time trying blue bottle coffee and it may have just been a fluke, but the espresso was really bad. It had no crema, was really thin in texture, was only bitter and was less intense than what I can make at home with a mokapot or pressurized porta filter. Maybe I just had bad luck

I went to Blue Bottle Coffee a couple of weeks ago, and I experienced horrible service. First off, the cashier told me they only accept credit cards and then was surprised that I had a credit card. I know it was because I am African American. Then I had to wait for a long time for my order that tasted like garbage. I know that a couple of decent people left once they heard me complain to the manager. I will never go there again nor will I spend my money at THAT horrible ferry building.

Oh my! Best Coffee! Expertly made by very kind staff! Need a 6th Star to rate this place! #sixthstar #sixstar #6star #6thstar

10 minutes wait for order and 15 for pick up and then they didn’t take the order right. We tell the lady and she tells us to wait. 10 minutes later she had forgotten the whole thing so yes, we leave with one coffee for two people after 35 minutes wait and not even a sorry from them. We weren’t the only guys dealing with their poor service. While we waited, four other orders were wrong and one guy waited longer than us to get an expresso.

Is the coffee good? I do not know. What I know is that first I had to wait ages to order. Then ordered sparkling water, two croissants, one latte and one cappuccino. Then waited for the coffee. Guess what? They did not take the order correctly. Just asked us to wait until they’d solve the problem. Solving the problem for them is having one wait until he dies.... never ever am I going to buy something from them. That was unprofessionnal and rude.

Delicious latte. The same taste you can find in Italy.

Blue bottle just isn’t that good. It’s got a lotta hype, and not a lotta quality to back it up. They’re corporate now! They’ve got a billion products in grocery stores across the US. This whole niche coffee shop vibe doesn’t work anymore, y’all might as well be a Starbucks. Start making good coffee and maybe we can talk, but for now your beans are all under roasted and your baristas burn everything.

Been to this place twice this week. The machine for Credit cards are broken for 2 days straight. Only take swipe. They are backed up and there is no one here. I ordered a cold brew and i am waiting over 5 minutes for it. Literally no one is here! Management needs to really step up 1 star

Was walking by when an elderly woman in a wheelchair asked me for help as the staff at Blue Bottle wouldn't serve her. She had a gift certificate but they wouldn't take her order. When I placed the order on her behalf, the staff member who served me had a really pretentious attitude and basically rolled his eyes at us. I'm sure the coffee is okay but how rude can you get? Would never ever visit again.

My favorite location. Baristas are so friendly.

The leader of the 3rd wave coffee

First coffee that I had in SF and it was great!

I had the winter seasonal blend, great fruity taste. Drip takes a bit of time so patience is necessary when lines are long. There are two blue bottles at the ferry terminal, the one inside is bigger.

We wanted to see if they had affogato (ice cream in a shot of espresso) and even though the menu didn't list it, they had it. It came with two scoops of ice cream and was delicious. They even went out of their way to get us buttons.

Do the world a favor and avoid Blue Bottle as Nestle has acquired a majority stake in this company. Why support Nestle?

Only complaint is the long line