Hilliers Aldermaston in West Berkshire

Fabulous tea and cake for two. Highly recommended 👌

Wonderful breakfast at Hilliers this morning - lovely service and fantastic food.The team here clearly work very hard and it was really busy as I left (half price offer on) but good atmosphere 😊

Pleasant location, helpful staff, pleasant food. Restaurant was pretty busy on a Wednesday at 2 pm Update: still fine

Overall good but overpriced. I bought 2 pots and soil to repot my indoor plants. I saw my usual German biscuit I buy from Waitrose for £1.50. Here it was double of that price. Why did I give 3 stars? Firstly, the entrance when you drive into the car park. Why is it for 1 car only? Surely if it is an entrance and exit, it can be enlarged for 2 cars. The second star off was for the atmosphere inside which is not the shop's fault: screaming kids everywhere, lots of families but not the educated ones if you get my meaning and dogs inside. Outside I get it but inside with screaming children? One shop assistant at the till, huge queues.

Nice 50% Xmas stuff, good deals to be had by all

Not a good as it use to be Miss the online ordering service Takes ages to get served , no menus only screens No choice of eggs for the breakfast Like there was Sausages are different has a funny taste Won’t be rushing back

This place is becoming a regular go-to place for the food court, never disappointed with the quality or portions of meals, I will keep coming back!

Had a fantastic Christmas lunch here yesterday .Food was superb nicely presented and well cooked . Congratulations to all from chefs to waiting staff thank you

Lovely garden centre, has a nice selection of tools, plants, furniture, food and drink. There is a lovely cafe there and a nice big food and drink shop.

Went to hillier today so disappointed went to the cafe so expensive .and just seemed ages to be served.you don’t get a tray till you reach the till so you pick what you want then stay in line to be served .one till open.i ordered a toasted sandwich £9.99.all cake 3.99.had a young child as well had to pay 3.99 for him as well only eat a small bit.they did not cater for young children.i will not be going back.no customer service the people at the till were really busy.i used to always go there before it was taken over.no good for family.

Lovely seasonal menu at Mulberry & Thyme restaurant. The turkey, stuffing and pigs in blanket baguette I had was really filling and well cooked. Might well try the seasonal turkey dinner next week. Once again, well done Vicki and team!

Rather the spending loads of money on Christmas decorations it's worth considering dedicating more staff to go on the tills. today there was one person on the tills with a queue of at least 10 people. Get the basics right

Slow slow slow Took 40mins to get food.

Visited today with family, having been several times before Hillier took over, but unfortunately all four of us left disappointed - we made a specific journey for the fabulous cake, and to look around the garden center. Whilst the center itself was lovely, the cafe was something to be desired. Nearly every single table had dirty cups, plates or trays on it, and those without had dirty surfaces. Customers were having to clear their own tables in order to sit down, and the till/barista station was also dirty and messy with piles of empty milk bottles in the sink and on surfaces. Coffee cups were only half filled, but having waited for some time for the order to be taken and the drinks to be made, it felt too painstaking to ask for a properly filled cup. I ordered a raspberry and white chocolate muffin, and having got 3/4’s of the way through it, I got up to check that I had actually picked up the right one as there wasn’t a single raspberry to be found within it. It tasted as if there was white chocolate flavouring but again none actually inside. When paying nearly £4 for a relatively small muffin, I do really expect there to be the ingredients inside that it says it has! It did still taste nice, and was clearly fresh, but such a shame that it essentially a plain muffin. As we left, the three members of staff were attending to one customer in the queue, with probably 90% of the tables still covered in dirty tableware. For context, we were sat at table 41 on the right hand side, and there was not one single clear table in that entire section, with only three actually occupied tables. It may just have been an off day, but for a garden centre cafe on the upper end of the price scale, I expect to be able to sit at a clean table at the very least. I walked past a number of people who’d clearly seen the state of it and not bothered to sit and eat, hearing similar comments about the cleanliness. Very disappointing as the centre is lovely, but I absolutely won’t be going back any time soon.

Nice place to spend a couple of hours, browsing and having lunch Update 19th Nov. Good place for Christmas decorations

Great garden centre! The farm shop area is full of great produce at reasonable prices and the deli counter is good. They have a range of pastries, pies, cheese and cakes. The nursery part is full of a range of different plants and garden decorations, all at reasonable prices. The restaurant is lovely and reasonably priced, with a good selection of food. The staff we dealt with were also very friendly and helpful. The facilities are good too, including the toilets, and there's a decent sized car park. Will definitely be going back.

Since Rosebourne has been taken over by Hilliers, and they have changed the restaurant service to queuing at the counter. It is painfully slow. I will think twice before J eat here again.

A total change of look between Rosebourne and Hillier's. Not as aspirational as Rosebourne used to be. Now a bit plain. Shame.

It is often quite crowded and would be good were it for the dreadful Muzak being piped through speakers all over the place. The food hall is very interesting. However, their prices are 59% or more than the exact same things available elsewhere. So, it's nice to get inspiration there and then buy the stuff elsewhere. Of course, some of it would be difficult to find elsewhere, but most of it is widely available. The people who work there are very nice. Friendly, helpful and courteous. Car parking is good, too. If you like garden centres and piped pop music, you'll like this place!

Love this place. Happy and friendly staff. A little expensive but sadly that's the world we live in.

Fantastic. Restaurant has a wide variety of food all reasonably priced. Massive selection of plants and other garden items all great value. Huge car park. Easily accessible for my mobility scooter

I like this garden centre, I like food, staff is always friendly and helpful. However, I had to stop ordering my favourite Hillier’s breakfast as today (15.09) was second time that I witnessed how staff handled toast. There were two girls with dark brown hair and one guy that didn’t use tongs provided when handling toast. I’ve seen the same guy later on clearing tables. I’ve seen in the past that some of your staff use tongs to get bread out of packaging, transfer to toaster, out of toaster, hold when cutting and transfer to plate and this is how I want my toast to be handled otherwise it’s disgusting. Please train your staff properly on handling food!

Worst ploughman’s I have ever had. No salad just 2 very dried sticks of celery tomatoes were ok. Bread was Chibata bread. Really dry. Apple was so brown as already cut and inedible. A very expensive meal for £13.99

Went for an afternoon, which was one of the best we have had for a long time, sandwiches well filled, glorious scone with more than enough jam and cream plus a wonderful selection of cakes. The service was cheerful and we could have had an endless supply of tea and coffee. recommended for a special occasion or if you just want to pamper yourself

Particularly helpful "gardening" staff. Plenty of choice, both food and as garden centre; wide aisles and friendly staff. Much upgraded restaurant; there are 60+ tables. Very popular for a Sunday breakfast treat.

I went here with my Husband's Auntie for afternoon tea. We were both blown away with how wonderful it was. Before I mention the food I would like to say how helpful, professionally, and kind Rebecca was she is worth her weight in gold. The food was excellent much better than we have had in some Hotels ! Look forward to returning

Wonderful . Enjoyed refreshments

Lovely afternoon tea served at Hilliers, completed by exceptional service from Maggie.

This is now a self service cafe. No menus anywhere, which is a pain with young children who you are trying to seat as it involves queuing for ages after photographing the menu. why no QR codes on the tables for ordering purposes? The food was so mediocre and unappetising. Child’s jacket potato had tuna plonked on half a potato with absolutely nothing on the side, the Welsh rarebit was basically some cheese on toast. All the food was lacking and the cost of decent pub food, which this definitely wasn’t. Where are the side salads for instance? Didn’t feel good value for money and the staff (if you can find any!) were unhelpful and I felt like an inconvenience. It was definitely much better when it was Rosebourne. It’s a shame our two local garden centres are now Hilliers. It would be interesting to know the new Google rating average since the changeover…

Since the takeover the cafe is the same as all other Hilliers. It used to be worth a special visit for brunch or Sunday lunch. Now, sadly very mediocre.

First time in the restaurant since it has become self service. Not convenient when you have several people who all need to choose their food & drink at the counter. I ordered a ploughman's and was so disappointed, nothing like what it used to be, peeled apples that were browning, small slice of cheese, processed ham, no salad leaves or coleslaw, I won't be coming back

Not very impressed with this restaurant inside the garden centre. Cakes very dry and on the expensive side. Maybe just an off day. surrounding nice tables clean and staff friendly. If you just want a coffee I give it a thumbs up. The garden centre it’s self worth a visit.

Good food. Amazing plant at ok prices.

Great service in the restaurant, friendly staff .

Great farm style shop, lovely food in the restaurant & a good range of plants.

This place literally sucks butt. It used to be awesome as Rosebourne but Hilliers have sucked the soul out of everything and everybody. My sister looked at me at one point and said - what the f has happened to this place. Used to be bless. Now ick. Na ah!

Lovely place, gorgeous plants, reasonable prices lovely food just a bit slow in getting it.

Thank you to all the amazing staff at Hilliers today. Always welcoming and helpful but especially today with not only wheelchair but wheelchair trolley too for my mum. Well done team. 👍🏻😊🌷💐

Lovely garden centre nice food, only complaint a lot of things were not priced.

Great garden centre and cafe. A great selection of cakes and scones. Perhaps a bit pricey but the food was good quality and we were happy

If I could leave a 0 I would! Absolutely, appalling, shabby and disgraceful service, they haven't got a clue!

I'm really disappointed with our visit to the cafe today. We've been coming here for years and it was always a pleasure to visit as the quality of the food and service was great. Today we had one order of ham (processed and plastic like), egg and chips (cold) and one order of quiche (pastry thick and uncooked) and green salad (warm wilted leaves from leaving it under the heater for 10 mins - I could see it sitting there). What a shame that Hillers have taken the 'great' out of this place. We won't be returning.

Purchased an umbrella and garden furniture, the lady that served us was very knowledgeable and efficient and made everything easy. Thank you

Went for the first time since the changeover from Rosebourne and ordered the fish finger sandwich. There was quite a long wait (in fairness it was peak time) but when it did arrive, it came with very thick, somewhat unappealing white bread, and was slavered in tartar sauce. The fish was probably quite nice but totally overpowered. On the positive side, the plants and accessories are well laid out and extensive.

We made a special effort to visit our local garden centre cafe, we’d been many times previously and had a pleasant experience. Sadly, the cafe had changed since our last visit. It’s now a self service cafe, no longer offering waitress service or the invaluable mobile phone ordering service online. I am in a wheelchair and this was one of the reasons we used the cafe regularly. My husband went off to order, he’d been gone some considerable time, if he wasn’t in sight I’d have thought he’d left me there! He returned shaking his head carrying a tray with coffees and muffins. The coffee was tepid at best and the muffins were not as described (raspberry and white chocolate, my husbands was devoid of raspberries!) I’m afraid this has put us off returning. We loved our occasional visits, enjoying these facilities. We won’t be returning.

It's now 40 mins I've been waiting for my breakfast bap. Table 50, unbelievably slow in this place

Purchased as advertised a "doorstep" bread, toasted ham and cheese sandwich and was served an average sized, basic ham at cheese toastie that appeared to have been made with medium sliced white bread, at £9 this was well below my expectations and misrepresented the product served to me, disappointing!.

Oh dear ! The new refurbished restaurant is a definite backward step and now considering somewhere else to have Sunday breakfast and seeing the empty tables at 10:30 it might seem others are voting with their feet. Now there is only the menu on the board as you enter and you can only order at the till no online ordering any more. This new way meant a waited for 10mins in a queue to order and then 30mins for the breakfast which came with white toast not the brown we asked for. The sausages in the breakfast were quite small. This is not the only change, not for the good, I noticed a while back they had stopped selling the patisserie style cakes which is a great shame as there isn’t anywhere else in the area that sell those.

So sorry but very disappointed with last visit, the shop floor now has a bigger food hall and restaurant than gardening equipment. I realise you need to look after your margins. However visiting a gardening centre, would like to have a good stock to choose from. No lawn edging of any kind, so went to Dobbies and found what i needed. In future if i want a cafe or food i will visit again but for gardening items will probably go elsewhere, which is a shame.

Lots of choices. Large cafe. Toilets are not good today. No hand dryers working and paper toilet roll to dry hands.

I must say it was the Worse Food I have had in a long time, every one sent their meals back, which was replaced with as bad as the first. The ordering is like the old days, it used to be a very nice restaurant to go to in Rosebourne days. Next time I will go to the Burger Van in the lay-by in Woolhampton for some better food One Star is too much, but I had to put something down.

New restaurant system in place. No longer table service but order at the counter. Allergen menus not easily available as they once were, and you have to ask for any menu to read at your table - otherwise it's on a screen. I'm sure it will improve as the system beds in but disappointed today.

Went for lunch my with family. The food and service were excellent. Chatted with the Restaurant Manger Victoria who explained about their recent refurbishment. Overall very happy with everything. We would happily come again.

Went for lunch my with family. The food and service were excellent. Chatted with the Restaurant Manger Victoria who explained about their recent refurbishment. Overall very happy with everything. We would happily come again.

Lovely garden centre. Staff are friendly and helpful. Thr cafe is clean and bright and serve a good breakfast. Highly recommended

Nice burger and chips and catch up with friends but quite expensive.

Booked for afternoon tea , 48 hrs in advance as per website . When we arrived we were offered a beverage , tea, and then had to wait 40 mins for the food , this seems excessive as we had booked! The white sandwiches were slightly stale and the pink dessert in a glass was awful, no idea what the taste was supposed to be . The standard has deteriorated since it became Hilliers. When it was Rosebourne the afternoon tea was outstanding . Disappointed

We are regular Friday visitors to the Mulberry and Thyme restaurant.The recent upgrade to the area has is certainly an improvement so, along with that, the friendly staff and excellent food, we are more than happy to give it a 5 star review. Well done Vicki and her wonderful team.

Some of the meals have been waiting on the hot plate for over 20 minutes while the waiters are just walking about talking, you need a restaurant manager. £12.45 for a minute half made plowmans what a joke, bread on plowmans frozen inside

Fantastic restaurant popped in for a coffee staff were lovely and caring for all customers 5🌟will definitely return again. 😁

Visited today ON ARRIVAL TO THE RESTAURANT greeted us and shown us to the table. JAY ON THE TILL WAS POLITE and went through our order to ensure we had it correct We ordered two fish and chips as on offer very tasty hot and presented in a good way with lemon and tartar sauce.Well done kitchen staff (we did praise as we were going) Vicky the floor manager said hello and her knowledge on the menu offers coming up was very helpful.Always accommodating. Following surgery a lovely lunch with friend. Thank you no rush for the table so time for cake as well Other staff we observed smiling caring staff. We will be back

Ordered sandwich the bread was stale! Not what you would expect when paying good money it wasn't cheap! Coffee was good though

Waited to be directed to table. Staff polite. Ordered two coffees via the app. Service extremely slow. Coffees sat on counter waiting to be delivered for several minutes. Coffee slopped in saucer.

The afternoon tea was brilliant! The service however was absolutely awful. I've never known so many staff to be in one place trying to look busy doing absolutely nothing. Really difficult to get their attention so it spoilt the treat out. Unfortunately many others said the same on the tables around us.

Having always been very impressed with the food when it was a 'Rosebourne' sad to say that the quality of food and care has gone downhill big time. My daughter had to return her £12.99 ploughman's today for several reasons, the pickles looked like they'd been thrown in the ramekin dishes all mucky on the outside. Half a slice of fatty ham, cheddar looked unappetising with a white mould like substance on it, celery looked limp all for the grand price of £12.99. She returned it and asked for just a quick bowl of chips as now we were running out of time for her to wait for another meal. The waiter we spoke to was very apologetic and offered for her to take home a cake of her choosing, lovely polite lad called Michael. As for my £8.99 jacket potato with tuna 'lemon mayonnaise' I reckon there must have been all of teaspoon in a mound of tuna, jacket potato was tough, so prices have gone up and quality way down. What a shame.

Did not honour price that was shown on line for goods that I wanted to purchase

Had a fantastic breakfast, it was excellent, the centre was extremely busy but the staff remained friendly and efficient, will certainly go again

Breakfast used to be superb when it was Rosebournes, unfortunately they are cheaping out the basics, the sausages couldn't be and cheaper if they tried, bacon was just about OK, I'd prefer to pay a little more and get better quality just like at Newlyns in Odiham, 8 piece brekky was £12.99 but it was far far superior.

Great place but everything very expensive

When Rosebourne very good has really gone down hill. Menu used to have gluten free vegan and vegetarian dishes. Took my family sat down the menu was awful we simple left

The food was lovely...croque monsieur was excellent...but the staff were awful. Waiting staff populate by weekend teenagers, directed by one who thought she was in the army. It was painful to watch and definitely detached from the meal.

The slowest checkouts I’ve ever experienced. Be prepared to wait an eternity to pay for anything.

Ridiculously overpriced and fresh meat selection is very limited.

Nice garden centre with lots of plants and a shop full of everything you didn't know you wanted. Nice cafe / restaurant on site and prices are reasonable.

Lovely Sunday lunch (except brussels could have been cooked more) Also lovely you don't need to book and my well behaved dog was welcome. They also do lovely afternoon teas

Good range and friendly, helpful staff.

Good quality product in all sections. Their range of plants is quite wide and the food hall has much to offer. Well worth a visit.

The restaurant was fantastic. We were a group of 16 people and went at 1300 during peak time and yet the service was superb. Very friendly and attentive staff throughout. Food was served at a reasonable time and couldn't fault it. Will happily be using this restaurant again.

breakfast was good, service a little slow and erratic,

Called in on a group cycle ride for coffee and cake. Great selection of cakes, scones, and pastries. Friendly service and lovely well maintained decor.

After previously giving a 5* review only a year ago, I am now updating with 2* review after having a very unpleasant visit to the Café today. I understand that they are under new management and they have ruined what was a great local resource. The shop was absolutely fine and is the only reason that I did not give a 1* review. I visited today with my partner and daughter who was back from Uni for the weekend, so we were going out for what we thought would be a nice treat. We were expected to queue to be seated right next to some automatic doors that kept opening and closing behind us. There were 4 people in front us when we arrived and after about 5 minutes they were seated after which the staff member went and stood behind the till despite having seen us and with no one to serve. I then had to ask to be seated after waiting for another 10 minutes. With now around 10 people queuing behind us through the doors in the cold. Previously you were professionally greeted at the door inside the store and if there was a small queue it would be in the warmth of the garden centre. After finally being seated, we were told not to use the app to place the order as we have done on every previous occasion and so had to queue (again) at the till to order. The food came out fairly quickly after only 10 minutes and the food was good quality. Another 20 minutes later after the drinks had failed to arrive, I had to ask for assistance once again. The drinks order appeared to be lost. After 23 minutes a tray arrived but the drinks were wrong and had 2 pots of tea rather than tea and filter coffee that had been ordered. We were asked if we had used the app to order, as if we had caused the problem. The drinks were fine but as they arrived after the food had been consumed it was very unsatisfactory. I feel really sorry for the staff who were keeping busy despite being less than half capacity. The issue here appears to be a management problem and an overall lack of direction. My previous feedback from a year ago was quite a contast: This is a great local resource. We often pop in just to buy some freshly baked bread. We also love the potatoes from here as are very good quality and as they are unwashed they stay fresh for weeks. The cafe serves excellent food and makes an occasional treat. Not to mention the butchers, frozen foods, gift shop and garden centre.

To be honest we were disappointed. I took my parents for lunch. The place was busy, first impression a good sign. We were showed to our seat, given menus and explained how to order, at the counter or via app. We chose via app which was easy to follow. Drinks followed with a little wait. The food was very disappointing, my parents both had the soup which was French Onion. The didn’t really enjoy it saying some of the onions were tough like outside. The artisan bread it was served with however was excellent they both said that with a chunk of pate would have been better. I had a chicken and bacon wrap which was quite dry and the chicken tasted like it had been frozen. It came with slaw that was just plopped on the plate. I am sorry to say that I won’t be recommending or returning there is an independent one a little further a field but it is if much higher standard and also cheaper.

Came here years ago when it opened as Rosebourne and loved it. Popped into the cafe for coffee and a quick bite to eat after a dog walk today, and it took 45 minutes for our food to arrive after we ordered. Drinks also weren't served until after the food. If we hadn't paid when we ordered I'd have walked out.

Nice cafe,easy to park,plants good quality,generally good place to kill an hour or two!

So disappointed with Hillier’s Christmas display and variety today. For years I have chosen Rosebourne Garden Centre as my first call for buying Christmas decorations, their display has been amazing year on year. This year, with Hillier’s buying out Rosebourne, their display was reduced by 2/3’s, boring, uninspiring and lacked its magical groto feeling. Went to Henry Street Garden Centre afterwards where much more effort was put into purchasing, displays and variety. Please bring back the display model of former year’s Hillier’s.

Friendly service and good food but they have dropped their christmas line of goods drastically. Last year when they were called under another name, their christmas goods were second to none but this year, we were sadly disappointed and one of the staff agreed that they have discontinued many lines since the takeover

Food choices,excellent. Bit pricey. But not enough staff...we had to wait 50 minutes for two teas and two cakes, " because it had to go through the kitchen!". The wait spoiled the experience

Nice setting within the garden centre and larger and more up market than your normal cafe specially in a garden centre. Plenty of parking and reasonably priced and good selection serving hot food, hot and cold drinks and a small selection of alcohol. Sunday morning was very busy with breakfasts taking over an hour. The full breakfast look great any low cost but unfortunately my breakfast roll was very poor quality with one dried skinny piece of bacon, egg and low quality sausage. Maybe the breakfast next time. Easy access for wheel chairs/buggies with clean nice toilets. Would recommend.

Really nice sized garden centre with a really good selection of plants, gifts, food etc. We used to visit quite regularly when it was Rosebourne but the last few visits as Hilliers have been a little disappointing. The layout hasn’t changed too much, but the changes they have made means it no longer flows very well, twice we were blocked in (once by the Restaurant and then again through the Christmas decorations) which felt a bit odd. The Christmas displays also felt a lot smaller this year, although it’s still early in the season so that may well change. It’s still a lovely visit, and if you’d never seen it as ‘Rosebourne’ you’d probably not think any different but we both agreed we’d not rush back this time.

Staff are always friendly and helpful. Restaurant is a good place to visit too. Shop decor gives a good festive atmosphere. It's always a joy to visit whatever the season.

Dropped in for a coffee/cake after hospital appointment. Welcomed and asked if we had any allergies before being shown to our seats. Ordering and paying was very straightforward. Excellent coffee, decaf tea and a good size portion of carrot cake. Will be back for sure.

Fab place to visit. Lovely garden centre with a farm shop, Cafe and fabulous homeware and gift shop. Lovely Christmas decs too!

It's always lovely here. Food great with reasonable prices. Staff friendly and helpful

Great breakfast, quick service..

I like a bargain and quality when I shop.I expected Hilliers to have both but I came out of my local Hilliers feeling shellshocked.I have never been in such a dear Garden Centre.I don't go to Garden Centres to dine, just to stock up on plants.For my needs I'll stick to B&Q and Homebase.

New owners and management ruined this place. They force you in via the garden centre and then make you go through a set course like a rat. Everything you go in to find is hard to get to now.

Fantastic place. Food was great. Staff very friendly and loved the garden centre. Was down from Motherwell, Scotland visiting family in the area.

We went on Saturday afternoon, it took ages to be seated, the service was slow at the till, it wasn't busy but everything seemed to be so slow we got our coffees eventually but my husband's had a fly in it, this was changed immediately. Not as slick as when I went before.

Big selection of plants, but pretty expensive. Purchased from the cafe though which has very pleasant staff and it is quite roomy

Great selection if a bit on the pricey side, attached is a nice cafe/restaurant and shop good morning out