Hickory's Smokehouse Poynton in Cheshire East

Visited on a Friday night, the live music made the evening and that's saying something because the food was absolutely spectacular. The basket of chicken and bacon bits were fantastic we'll definitely be back.

Fantastic food, brilliant service overall excellent.

Food was absolutely amazing, hot and tasty, service was great, server was very friendly and efficient, we will definitely be coming back

Good food, lively ambience, friendly service

Have eaten at hickory's before and as usual the food and service was great.

Incredible service, great food and the manager was very knowledgeable about allergies.

Booked for a birthday. Large party of 10. One of our orders was cold so i had to wait whilst they cooked a replacement. Nice touch with the birthday greeting on the dessert. Sea bass serving was quite small but tasty.

I ordered a hot chocolate and when i was nearly finished drinking it I saw a black thing in my drink and turns out it was a bee so they said they would go and get me a new drink but they came back and it was the same drink they just added more hot chocolate to it.

Great place for dinner with young kids

Food was great, table service a tad slow but it was a Saturday evening. We all would have drank more if they got to the table more often

Great place for birthday celebration. Staff went out of their way to make the day special for my grandson.

Absolutely disappointed. Me and my freind chose stake house share but unfortunately the food was horrible. The meat wasn’t fresh and very dry and stringy. The fries also were dry elastic. We didn’t even touched the beans with meats, almost all of them and taste horrible . Charged a lot for money.

Had a horrible experience ,Food wasn’t fresh and hot ,looked horrible, rotten and taste even worse.not one element on the plate was right My friend and I left the food and came home hungry ,would never go back there anymore Even fries wasn’t fresh and this wasn’t their first time. Food looked like coming out of bin ,it was a bit late at night but I wouldn’t serve food if I don’t have fresh one , Totally horrible experience and waste of money, and for such an awful food, we have been charged a lot. Came home and throw up and even thinking about it now make me sick. I should not paid at all.

Called in for an unexpected lunch, as a result didn’t have ear defenders with us which we normally bring for our autistic son. Hickory’s Poynton were fantastic, super accommodating, found us a nice quiet table which is a difficult ask in a busy restaurant, offered to lower the music a little and even managed to produce a spare pair of defenders which helped him massively. Not our first visit to here or Wilmslow which is also fairly local, but it certainly won’t be our last. We’ve had excellent experiences at both venues.

From start to Finnish 5 star service with 5 star food. Brand new menu with all the great food you guys serve and excellent tastes all round. Thankyou to all the staff excellent job, be back soon.

Have the cornbread. You'll be glad that you did.

Food was tasty, portions weren't large so I thought wasn't cheap for what you got. Staff were all very pleasant

We used to come to Hickorys every week, especially for NFL but we came on Sunday lunchtime for our son's birthday. Sadly the service from newer staff is poor, we only saw our waiter twice then he disappeared. No check backs, 1 missing meal that arrived 5 minutes after the others. We are sad that clearly it's gone downhill. Food wasn't as good as we had previously had either. We will be back on on Sundays but doubt we will be back as a family 😒

Cannot fault the staff here. They are so friendly, helpful, nothing is too much trouble. This is our go to place for when we have dinner with the kids, food choice is great, they love the milkshakes and marshmallows. No wonder it’s always so busy with families.

UPDATE: Only fair that I update my review from 5 months ago. We visited again yesterday and it was a complete turnaround! Service was fast, attentive and friendly. The atmosphere was great with live music later on. Our whole family had a great time. The food was absolutely spot on, a huge improvement since last time. Everyone really liked their meals. (Smoked brisket sub was amazing!) The kids mini cinema was much better and a spillage was being cleaned while we were there too. It seems to have really turned around in these last few months and it showed in every aspect. Well recommended. **Old review from early 2024** The first couple of times we came here it was really good, but the last couple of times it's really gone downhill. The food was just ok, where it used to be excellent. Prices are still slightly higher than a regular pub-resturant, so you do expect the food to be a bit better. Service was fairly fast from the point of ordering, but we had to get up 3 or 4 times to find someone to ask for sauces, or drinks or cutlery because they seemed to congregate and not look over the tables enough. Previous visits I don't remember this being an issue. The mini cinema that the kids love was a brilliant novelty the first few times we came. It's still a novelty to them, but they seem to come back covered in ice cream/frozen yoghurt each time now. The furnishings in the cinema seem to have taken on a permanently sticky state. In fact, the whole place felt a bit tired. This last visit there seemed to be a lot more loud sweary people in the place. Even some with their own kids. I was a bit wary of our 5 year old overhearing a stream of F bombs, which I wasn't expecting at 4:30pm. This could have been just unfortunate timing, but it wasn't just one party. There was a crowd of lads at the tables out front who made the outside play area a no go due to the conversation and volume. Overall, I felt like that was probably our last visit. It didn't feel like the place to take the kids to and enjoy some better than normal food out anymore.

Disappointed from the offset. Welcoming staff with attitude about the table. The kids had run into the cinema. We were TOLD to go to the bar. Erm wait. My kids are in the cinema. I have been many times for them and sat just outside to keep my eye on them. Have u tried getting them out at that age. We just said we didn't mind as we needed to be near the kids. They minded. The table wasn't dirty just needed cutlery. . I actually spoke to the manager. He was OK. Didn't really seem to bothered. So I'm OK. Getting on with our lunch. Calmed down. Kids were OK watching the film . Waitress came over and spilt drinks all over us.my clothes. My phone the table and floor . The server said I will knock it off your bill. She didn't. Unfortunately it will be a long time before we come back. Not a happy experience at all when I wanted a nice afternoon

My hubby and I called here tonight for dinner for the first time and are both hugely impressed Great service, clean restaurant, great vibe and music and gorgeous food We will be back with the family and recommend it highly

Amazing dining experience! Felt very welcome and looked after to!!!

Amazing as always! Took a friend who’s never been. So had to use my many trips as guidance!! Shared chicken in a basket, I had brisket for main and then cookie sandwhich. This was the only disappointment as I think the cookies should be warm it would be so nice!!! The staff were amazing as usual. Really attentive to my dog ( most important ) I love the doggy area full of biscuits and bowls. I bring my own blanket as he won’t share anyway but it’s a lovely idea to have spare dog beds. The heaters were perfect too, maybe summer but it was so nice under the heat lamps. Staff really shone out, each and everyone made a fuss of my dog, which I love. He loves the brisket so much too, an amazing touch, never forgotten ! Also, your amazing staff gave me a free cornbread to try and I’m so glad they did it was well nicer than the stuff I’ve had in New York!!! I’ll now order it everytime!!😍

Food is always high quality, well cooked and delicious! Portion of fries could have been bigger - c'mon guys, they are cheap as chips! Servers are attentive but not overbearing. The only complaint is that the music is always too loud to enjoy a normal conversation.

This place is absolutely fantastic! I was transported back to America and loved it. The staff were friendly and helpful.

Hickory's in Poynton is a cool spot! The chicken bacon waffle with syrup is a fun twist on a classic dish. You get that savory flavor from the chicken and bacon, plus the sweetness from the syrup—it’s like a flavor party! If you’re into sweet and savory combos!

Great food, friendly team that were super helpful! Managed a large birthday meal incredibly well, all served at the same time and drinks kept topped up.

We were both sick and fighting upset stomach half of the night. Tastless and very dry brisket. Poor and slow service despite large number of staff on site. Watching a member of staff getting severely burnt with cake sparkle and not getting any help from the managers, wasn't something you would want to see while having your dinner either.

Not a great experience. Felt rushed. The waitress was just plain rude and had no idea how to treat customers. Food ok but quite slow to arrive. Atmosphere should be relaxing but isn't.

Had the smoked brisket, amazing plus a Big Lebowski to wash it down, superb 👌

Was here for a birthday meal. The food is okay. I got myself the mac n cheese, which was nice, but i would have liked it to have more of a crusted top. The Louisiana tater tots, there were okay. And got the Cajun onion rings, they were big and crispy but not much of a cajun taste to them ( had better tasting ones from supermarkets). The onion inside was hard vs other places that serve homemade onion rings where the onion gets soft and becomes a bit sweet. Some of the friends got the burger and they said it was nice, but preferred yard and coop. Another got a steak and said that was nice but it was more like a pub steak, and that they should have at least rested the steak before serving. I also got cloudy lemonade, that just tasted like normally cheap lemonade rather than cloudy lemonade. In my opinion the food is average (somewhat expected for a chain) But the atmosphere and service is very good. The bill at the end was wrong but got corrected.

Service amazing food amazing I was amazed it was my 2nd time here and I was more impressed then ever

Heard a lot about Hickory's from fellows Truckers... Found this one near a fellow that's never been as well. So met up and got the share platter for two. Loads of food to eat. Great service, from the front of house staff/ kitchen. Keep up the hard work.

Great place food was really good nice staff. Ordered far to much though portion sizes are massive

Amazing food. Attentive staff. Not cheap but not expensive

First time here it was fabulous we will definitely go again five stars Update, Well a different experience this time altogether my wife asked for the 16 hour slow cooked Texas style brisket the first one was pure fat and disgusting she didn't eat it the second was pure fat again and Pink in the middle, this was never cooked for 16 hrs in a million years and bearing in mind the first one was sent back for being to fatty you would of thought the second one would be better it was worse, even though the item was taken off the bill the whole experience left us in disbelief and spoiled our day. Photos posted

First time visiting here with our brother who is over from Oz. Food was good quality for the price. You get complimentary popcorn when seated and we ordered some soft drinks like the lemonade which came in a massive jar. There's a little cinema room for kids which is great to past the time when waiting for food. We chose to sit outside and we're seated under cover which was great on a sunny day. One of the reasons we chose this place is because on the advertised photos is a wooden train outside for kids to play on but it's no longer there. They do have a beanbag toss but again this doesn't keep kids attention for long. There was a guy sitting near us smoking which was delightful while people were eating. None of the staff directed him to the car park. Service wasn't amazing. Whilst the food wait wasn't long service wasn't with a smile. I'd expect more receptive wait staff considering the American theming. We paid the 7.5% tip added to the bill. We decided against dessert as service slowed before we left. The baby change toilet was dirty and the bins overflowing which was also disappointing. They do not currently offer blue light discount for public sector workers.

Smokehouse platter was superb, this is a smokehouse so meats are the best choice of food not chicken. Children’s meals are good along with free popcorn and a small cinema with films for the kids to watch.

Excellent evening 😀 the staff we're very attentive and friendly. Really good information for anyone with allergies. Both managers we're very helpful and arranged a milkshake making experience for the kids and they Really enjoyed it. Highly recommend.

We came for an evening meal and sat outside. Our food and drink came out quickly, popcorn at the start was a nice touch as well. Portion sizes are good and the food was well presented and tasted great. Our waiters Jack and Will were super friendly and made our evening really enjoyable. Thank you to both of you. And of course the guys in the kitchen! Will definitely be returning soon.

Slow service even when quiet, then have the nerve to add a tip. Your usual lack luster English service. Extremely over priced, fake BBQ, it gets hyped because a normie from the area takes some photos of 4 slices of dry reheated brisket they’ve just paid £20+ for 😂 none of the meats have been smoked, as you see them being reheated in the ovens and are hard and dry as hell. It’s clearly a bbq style restaurant, especially since green king taking over, and before hickory’s reply with “it really is smoked” tell me why the smokers are shiny clean and not a single hint of smoke around the building and outside 👍 I have friends coming over from Texas for 2 weeks soon, let’s see what they say about this “authentic bbq” 😂😂😂

Took 1hr to get drinks and it wasn't busy the food was alright the brisket was very dry and the music was so loud we had to shout our order other than that it's OK

Really busy staff were attentive didn't have to wait long for drinks and food to be served came over and asked if we need anything good service

Great food and atmosphere would recommend to anyone to go! Jack and Emma looked after us really well and we're very friendly too, will be back!

Really disappointed with the service, we've been many times and always had great service and a great meal. We decided to give Poynton a try. We had to wait over 20 minutes for our drinks, main course arrived without plates being cleared away, I had to ask for the starter plates to be removed, table was dirty, I would have mentioned something on the night, if someone had been bothered to ask us if everything was ok. Overall it was a very poor experience, however, the food was delicious.

Awesome place if you like meat. Just outside Poynton on the way to Macclesfield. Lots of parking. Plenty of restaurant space. Great for kids. All this before you even get to the food. The steaks and ribs are faultless. Cooked to perfection. A young but efficient and courteous team. Highly recommended. Give it a go. You won't be disappointed. Still awesome. Try the Cajun rubbed steak. Smokin!

After being Recommended by friends, we sure wasn't dissapointed ! Food was amazing, service was impeccable, nice ambience and good value for money. We'll definitely be returning to sample the ample Menu . Highly recommend the Ribs, Brisket and Burgers. Onion rings are a must for sides ! Well done team 👍

Steak not seasoned in house. Vegetarian options leave a lot to be desired.

I got there very early in the day, having walked from the AVRO Heritage Museum, so I was for a little while just about the only person there. It soon started filling up, though, and I can see why. The staff were lovely, the food hot and tasty and the venue large and welcoming in a nicely relaxed way. I had the rack of ribs in maple glaze which was excellent. Highly recommended.

Slightly crowded and cramped in places. The service could have been slightly better, we never got offered anything further apart from condiments at the point of serving our food and then had to ask for further drinks. The food was on point and delicious 😋. On a whole it was a good visit.

Always friendly staff and good food

Firstly, it was extremely busy but we were seated quickly which is a positive. We were sat near the bar and there were lots of groups of young men which I personally found intimidating and made me feel uncomfortable. The waitress brought the food fairly quickly but it was pretty tasteless. Paying nearly £17 for a burger and fries I expected more. Also leaving we were surrounded by large groups of young males in the carpark shouting and driving erratically. I won't be returning due to this experience.

Food overall is actually 5*.. The only reason it gets a down star is because either each time the portions seem to vary OR some ingredients used in dishes have been changed recently so some things now taste different. Not to be confused though they are large portions and worth your buck. My experience: Once the Hog Mac was piled up in a hill in the skillet. Another time it was flat, but came with a side salad which I didnt get the previous time. Otherwise, absolutely top nosh everytime. Extensive drinks menu something for everyone of all ages. Extremely child friendly though I have no children the atmosphere always seems fun for the kids, especially with the in-resturaunt cinema and outdoor area. I myself with my 2 mates as 30 year olds even enjoyed the cinema after meal whilst digesting which staff had no problem with lol.. I've been 4 times travelling from Manchester and is a great go to spot for catching up, eating good grub, great menu with much to try. The free popcorn is honestly some of the best popcorn i've had ever it's always super fresh, warm and perfectly sweet/salted. Wish it was bagged and sold I always grab one for the road upon exit. Swinging bench on the exterior is a every-time picture moment! Beer gardens present. Cool BG music. Sports on telly. I haven't been to the Wilmslow branch but i've heard Poynton is better. Always parking available even on busy days. Family/couple/solo/mate-date/special occasion friendly and staff are super helpful and will correct any mistakes immediately. Never a bad experience!

Very polite and helpful staff. Great food

Had the sharing platter a bit of everything. If your not sure what to have ho for this but make sure your hungry there is a lot of meat. Wasn't keen on the pork ribs a bit dry and corn bread not my thing but will deffo go back. We sat outside it's dog friendly there is a dog station with bowls for water and beds for dogs to lie on. Big carpark plenty of parking.

Very very nice food , and looked great inside, a bit pricey but loved it

It’s great food and keeps us returning. 😊👍

Absolutely beautiful food , service was excellent, clean & welcoming vibe & friendly staff

This is indubitably splendid. 3 am mac and cheese changed my life. Burger was scrumptious and free warm popcorn for the kiddies. Also cinema room which for the youngsters. Unfortunately, you have to remortgage after dining at this establishment because it is very pricey but it is worth it. Come on birthdays because of free doughnut. Yummy yummy in my tummy. If you are in the vicinity, I would recommend visiting this American-style place. Also crazy corn hole board.

Told our server that we had come for my sons birthday. At the end of our amazing meal, three servers came up with a doughnut covered in whipped cream, a candle and a birthday message on the plate, and sang happy birthday and loads of people joined in. They made his day. It's was awesome.

100% go to place for American food !

Went for brunch with a friend on Saturday, and the food was absolutely delicious. The server Connor was very attentive, and I would definitely recommend 👌 😋

Fantastic food, great atmosphere on a midweek night

Eating here regular wouldn't anymore it has changed to much and the food has become average

Food was nice but I thought it was extremely expensive - £22 for a burger & chips + soft drink 🤷‍♂️ The staff were great and very helpful but I found the country & western music oppressive and intrusive Not for me I'm afraid , but that's just me 🤷‍♂️

Was made to feel really uncomfortable by two female staff members who made comments about my appearance thinking I didn’t hear them. Extremely unprofessional and rude behaviour. I will not be visiting again. Food wasn’t the best either.

Great place for a group, family or just quick lunch. Try the burgers, ribs and above all - the amazing milkshakes (for kids) and hard shakes for adults!

Love experience 16 of us and the staff couldn't have been more accommodating, having worked in both hospitality and customer service myself for over 20 years, I've seen such a decline when dining out which has been a shame but your team today have been wonderful, especially with such a large group. We'll certainly be back 🙂

Absolutely outstanding place, the staff was amazing as is the food.

Food is incredible. Prices are high, but there is lots on offer. Kids will love it here. Small outside area to roam, ice cream toppings to apply yourself, and an indoor cinema. The cinema has probably seen better days, some broken seats and a bit of a mess. But understandably difficult to keep clean with excited kids. I thought the staff were great too. There was one younger guy, looked like maybe a manager/team leader, with short flat hair, who was a bit arrogant and off putting.

Had an amazing visit yesterday here. The food was lovely and I was secretly proposing, so I asked for some help. A very helpful chap named Jamie was happy to help out and used my phone to film it for us. And then we were surprised by Trinity who brought us out a dessert platter saying she said yes on it and also hickory s gave us a bottle of prosecco to celebrate with. Thank you all very much for a fantastic experience.

Very good food and nice venue and atmosphere, staff are a little too busy, had to ask for the bill a couple of times, asked to have the cherry soda to be remade as there was no taste to it, second time it was made was fine, otherwise, really nice evening.

Came here (I’ve not been before) with my daughter and grandson for his birthday tea. From parking in the car park I was impressed at the cleanliness and cheerful well kept raised flower boxes. The menu was quite extensive but I actually opted for the Tuesday special which was absolutely delicious. In fact I couldn’t finish it all and brought the remainder home. For £12.99 this was amazing value .it was well presented, very tasty and very decent portion size. Shall definitely be going there again.

Always fabulous! The staff are attentive, professional and friendly. The food is an absolute treat! The delicious smells hit you when you get out of the car. Free onsite carpark.

I've not been Hickorys for a while, but I'm so glad we chose to go here for tea. It's lovely and so inviting. The staff are brilliant , constantly walking around, so it's easy to grab someone if needed. We had a bbq sharing platter and a couple of extras. Wow, it was fit. My son loved it. He had bbq sauce round his face 😋 If you haven't been, this place is a must.

I have been to Hickory’s a few times. I think it is very expensive. However, we did an impromptu visit today and it was lovely. We had shared starters of bacon bits and chicken tenders. Lovely. Main I had chicken fajita. So yummy I would 100% have them again. Only tiny downside was a bit of the guacamole was unripe. Son had chicken burger and hubby had ribs. Both enjoyed. They had pudding. Both enjoyed. Our waitress was so lovely. Sorry didn’t get her name- bright red hair. She is very good at her job. Thank you all

Sharing platter was awesome. Would be even better if the sides could be chosen, though.

Hickory's is good but nothing special in my opinion. Decent flavours, well cooked meat, generous portions. 7/10.

This place is great every time. Each time i have visited I’ve tried something different & each time I’ve been more impressed.

Although they were extremely busy, we were able to get a table. The service was excellent, just enough attention. The food was delicious. I can't recommend this place enough.

Fantastic birthday dinner. Brilliant gluten free menu for the celiac foodies out there. Husband had the brisket, with all the extras along with beans and tater tots! He had a lot of food and all of it was celiac safe. He loved it and said it was the best meat he’s ever had! I had the Mac and cheese which was unbelievably tasty. I think we have found our new favourite gluten free restaurant!

I am fortunate to have been to the USA a lot and experienced firsthand true Southern hospitality. I can honestly say that the service I received at Hickory's Poynton was on par with this! Such friendly and attentive staff during our visit on Friday 24th May, and they all seemed so genuine too. The food was tasty and very fresh. The coffee was great (I drink it black and they kept me topped up throughout the visit). I was in with my friend celebrating my birthday and they even did me a coffee birthday board which really made the visit special. I would 100% recommend and will visit again. I had the ranch eggs which were very tasty. My friend had the BBQ ribs. We also had a "kid's pancake" (for me) and she had the smores dessert. Could not fault a thing. Thank you so much to everyone there for such a great experience. 5*

A poor experience, we have been to Hickory’s a few times and always enjoyed it. On this occasion the staff were more interested in each other and what was going on with the football and over the weekend. Turned out to be a waste of money, a real disappointment- never again!

Absolutely lovely place to eat, always delicious food, portions are big for the price as they should be, service is always spot on here too.

Came here for our first meal as a family of 4 on Saturday after giving birth to my little boy 3 weeks earlier, I was nervous about dining out with a newborn but the staff couldn't have more accommodating. We were given a table with plenty of space for a pram next to it, it was also close to the cinema room which my 5 year old loved! As we were greeted the guy welcoming us offered to take a picture of us all, this was our first ever photo of the 4 of us so (as a mum who rarely gets a picture with her kids) I was really grateful! The food was absolutely gorgeous, the garlic pretzel starter especially was amazing!

Me and my partner went at midday on a sunny Saturday. When we arrived, we were greeted with a friendly manner and shown to our seats. It was quiet inside, as a few people had already made their way outside. You can choose to sit in or out. The server quickly took our drinks order, there is a good choice of cocktails, draught, bottled and soft drinks, as well as milkshakes. We chose for two pints, which were clean, cold and crisp. One glance at the menu and we chose the sharing platter for two. Safe to say a good choice for our first visit. The food came quickly (15 mins?), as it was quiet, and wow were we blown away. There was a wide choice of sauces available, we chose jalapeno mustard ( which was lovely) and classic mayo. My partner and I quickly devoured what we could of the platter. We are big foodies and couldn't quite manage everything, but the food was so good. Tender fall off the bone ribs, juicy jalapeno and cheese sausages, beautiful pulled pork beans, fiery pickles, delicious coleslaw. That's just a selection of what's on the platter, you've got to try it for yourself! I expect at busier times, food is a longer wait, but I wouldn't fret - this is well worth waiting for! It's not cheap, but it is worth every penny for a treat. Unfortunately, as it was so good, the missus wants to come again next weekend!!! I'll have to try and take her mind of it for now!

Absolutely love thus place , it never fails to impress with its food , its service and atmosphere . I would recommend this place to anyone .

Good food, shame about the girl in the kitchen SHOUTING, Very annoying, I did complain and I heard her say it's my job. We were offered another table but we had enough and finished our meal earlier than wanted. My recommendation is don't book a table near the kitchen.

Food was average and probably overpriced, TGIs is way better but was ok, wouldn’t go again 😁

One of the best meals I have had out in ages. Ordered the glazed half chicken and it was amazing. Portion sizes while it may not look it are massive. The blueberry lemonade is delicious too. Got a free donut for my birthday as well. Very friendly waiter who gave a nice personal touch. Would recommend to anyone.

We didn't have a booking but they soon found us a table. The lady looking after us was lovely, friendly and informative. The food was excellent as usual.

We're fairly regular customers. The food is reliably tasty and the service is always very good. We enjoyed z range of dishes including a slab of ribs, a burger, the pulled pork mac 'n cheese and the brisket. Everything was up to Hickory's usual high standards.

Breakfast was a winner for our family today the added bonus of a film and popcorn went down a treat with our five year old.

LEXI is the best waitress I've ever had serve me. Working in hospitality you appreciate a smile face and someone who is willing to help. The food was amazing. Cooked to perfection.

Loved the food, loved the service and great atmosphere

I have been to this restaurant 4 times now in only a couple of months and each time has been consistently amazing which is such a rarity these days. The food (especially the beef brisket) is to die for and every single staff member I've spoken to have been so lovely, it's what you call proper hospitality. My favourite restaurant by far.

My wife and I enjoyed a lovely meal, I had a steak with zero trace of any fat, just pure top notch steak. At the end of the meal the waiter asked if we had been before, my wife explained we were out celebrating our 25th anniversary and was just passing, then just as we were leaving the manager gave my wife a bottle of Preseco wishing us a happy Anniversary. Top notch food, excellent service, laid back friendly atmospher and to top it all an unexpected gift which was a nice suprise. Will definately be eating here again. Thanks.

It was my 70th b'day party, the food was good, service very good. The atmosphere was really good.

Great staff amazing food well recommended to anyone