Hengrove Park Leisure Centre in Bristol, City of

I was considering finding out how much it would be for swimming sessions on an hourly basis and I inquired! However a swimming membership here was a little bit off putting at just over £220 a year. Undoubtedly if it had individual swimming times at a reasonable price of £5 to £6 an hour - I would have been a little bit more enthusiastic about it! As it is! I'm just a bit wary about it. A little bit of posting of public swimming sessions might be more helpful. Just not slightly clear enough! A bit of a pity but that's the way that things go.

Free car parking for users of leisure centre

The problem is the car park charges but is a very clean and comfortable facility

Had the worst swimming experience ever could only use the baby pool they don't open the big pool so my kids couldn't Play or jump in is less then 2 metres deep. The showers had no hot water and we're very dirty and changing rooms were freezing. Will never go back.

Like many other people here, I was landed with a £100 fine despite logging my registration number into one of the reception tablets inside the leisure centre. I know I did because it was my first visit and I arrived early, even asking what I should do. I tried to appeal the fine but it was denied since I couldn't prove it. I called the gym and asked them to check their system, but they told me there was a £20 admin fee, then they would cancel the charge on my behalf. I initially refused, thinking it was a scam, but after the parking fine increased to £170, I agreed to pay the £20. The gym told me to ignore the letters from the Debt Recovery Plus agency as it could take 12 weeks to process the cancellation. That was almost 6 months ago, and now I'm receiving letters every 2 weeks demanding £170 and being threatened with imminent legal action. Every time I call the gym, they tell me there is a back log of 20 weeks and that they did indeed cancel the fine, and to simply not worry about the letters. Calling the Debt Recovery team, they say that the gym has no way of cancelling it on my behalf. I have a paper trail from the gym and have made several calls to both parties, but it is still not sorted. The stress of receiving these letters and being told I'm facing potential court action has taken a toll on my mental wellbeing. This is clearly a huge problem as the gym staff have admitted that other customers are in the same position, and even some of the staff members themselves have received parking fines. I am still in a quandary as I do not want to pay the £170 because I know I entered in my details into the tablet, therefore fulfilling my contractual obligation to park in the carpark for free for the allotted time during my exercise class. TLDR: Fun zumba class but not worth the risk of a £100 fine each visit.

Nice big pool in modern building

There were sharp kitchen knives left out on the chopping boards in the cafe by the softplay. They were on full display and in an easy to access position where any member of the public could reach over and pick it up. I expressed my concerns to the staff member but nothing was done. She told me they are always put there?! They were still there when we left over a hour later. There were lots of places they could have been stored away safely! This goes against all health and safety procedures, especially when the cafe is situated next to a children’s softplay! This is extremely unsafe and after recent tragic events I’d expect businesses to be more cautious and not leave potentially dangerous weapons on the side in a cafe where ANYBODY can pick them up! What if a child got hold of them? I’ve never seen such dangerous kitchen practice anywhere. I don’t feel safe visiting anymore, I felt unsettled that a business would be so ignorant to a basic health and safety risk.

The Free 3 hour parking is great

Absolutely filthy. don't think the swimming pool changing rooms have ever been cleaned. Dirty plasters and blood on the floor, decided to take my so. To soft play after where a staff member decided to mop the floor cafe and soft play floor at prime time for the children to be running around, several children slipped and the chemical smell was awful. Oh and there were quite a few beetles on the floor of soft play. I do believe the center opens at 5.30 so why is the place so filthy.

Horrible water quality, it tastes quite salty. But the Leisure center itself, it's really nice and has amazing space to play sports like cricket or football

This swimming pool doesn't cater for teens or big kids, such a shame but this great pool which could be a lot of fun and place to learn to dive etc but all you get other then lane swimming is a baby pool with loads of little kids, taking a 13 and 11 year old boys in there is completely inappropriate. It's been like this gif years and it doesn't matter what time of the week you go

Watch out for unjustified parking fines and not getting any help!!! Got fined for parking here even though everything was done correctly and were within the maximum parking allowed time. The staff at the leisure centre offered to get rid of the parking fine for a price, even though the fine should never have been issued in the first place! After months of stress and bailiff letters, reluctantly paid the fee, only to be told by the leisure centre they could have got rid of it from the beginning for free!??? Despite them being asked about it via phone calls on multiple occasions as there was clearly an issue with the system, just got fobbed off each time. Absolute joke, Be careful and evidence everything!!!

Showers badly need a good deep clean. Wall tiles v dirty.

Been here to swim in the nursery pool, and for the Atlantis inflatable session. It's a well run, well maintained pool, with friendly lifeguards. Always loads going on here, and free parking too, just make sure to register your car at reception.

Super busy gym. Usually wasting half of your gym time, waiting in a queue for an equipment. Parking just a disgrace. I was once charged for no reason and appealed but my appeal was rejected by the parking company. Then I appealed the rejection through a third party ombudsman and then my appeal was accepted. It seems they write tickets randomly and the charge is overturned only if you resort to ombudsman. This is disgraceful.

The 50m swimming pool is great but the changing rooms/showers/lockers are disgusting. They haven't been cleaned for months.

Went to Atlantis Splash with children few times and got disappointed with life guards and staff at the pool side. The reception staff strictly tell to wait 15 minutes before the start time and don’t let you in, therefore this creates long waiting times at the pool side. All 5 times we’ve been there - it was always overbooked and overcrowded which resulted in chaos and long queues to slides. The worst is that all 5 of our sessions started always 4 - 7 minutes late due to them not being on time at the reception and then at the pool side lifeguards are slow with everything even though people were ready to go onto inflatables. Hope management can see this review.

I can’t comment regarding the rest of the centre, but the swimming pool area is in a disgusting state. I last visited around 8 years ago, and boy has it gone downhill since. Sadly I didn’t take photos, but let me paint a picture: in the changing area, the floors are muddy due to people walking in with outdoor shoes, empty Lucozade bottles are strewn about all over, random trash everywhere, and the cherry on the cake, a dirty nappy in the middle of it all! 🤢 Really sad how gross this place has become since opening just over 10 years ago. But, a healthy mix of visitors’ lack of respect and hygiene, and managerial incapability, will certainly do that to a place. I’m glad I wore sliders as I’m certain I would’ve caught some form of foot disease otherwise. Avoid!

The swimming changing area's are dirty and the showers are outdated. Every time I go to use the pool, the big pool is always split into lessons and the public bit is a small area where you can only swim one way and if you want to do your own thing, you have to go to the kids pool and theres always loads of kids going crazy throwing stuff and the life guards barely do anything about it. My younger brother has also told me that when he uses the gym, he also gets bullied by older guys and he got his stuff stolen once. It's a shame as the leisure centre itself is nice and it has so much potential to be better.

Some off the reception staff are incredibly disrespectful and rude with the customer , managers probably is time to look into this.

Nice clean place, really pleasant customers and very friendly staff, unlike other leisure centres, great place to swim.

Amazing as always will go here although air X is boiling kids didn't enjoy it but they loved the pool and Atlantic splash

The place is really dirty. You can tell that The changing rooms, sauna, steam room and spa have never been deep cleaned. It is really nasty and disgusting.

Unfortunately the centre offers no dedicated adult only casual swimming time slots. The 20:30 - 21:30 on Mondays/ Thursdays and the 20:00 - 21:00 on Fridays would be perfect for this, as on good days it’s exactly that and becomes one of the best, affordable places in Bristol to swim as an adult. The only option for adult only at the moment is lane swimming but can confirm that instead of using the entire area used for lane swimming they’ll instead cram as many swimmers as they can into each lane so you’re constantly either gaining on someone and/ or have someone right behind you, not at all able to swim at your own pace and set your own goals. My reasoning for these casual time slots to be adult only is because of my terrible experience the other day: I went on Thursday the 18th of July 20:30 - 21:30pm for casual swimming. The pool was filled with kids, about 4 of which were messing around slamming floaties into the water and consistently getting in the way of the 3 adults who were actually trying to have a swim. This doesn’t always happen during this time slot but pretty much means you’ve wasted your money and time when it does. The pool had varying lengths of toilet tissue paper inside of it, floating around which would consistently touch you, and float underwater into your face whilst you attempt to swim. This disrupted other swimmers in the pool as well. On both of these issues the lifeguard on duty sat there absentmindedly, phased out and disinterested, (on the tissue problem he said “no, I don’t know why it’s there”, and gave a glum, vacant look as I pulled parts of it out of the pool and dumped it in front of his chair.) When the much more competent female lifeguard replaced him on the hour she immediately told two kids that they were not allowed to climb each other in the pool, which he had been ignoring prior. I didn’t stick around much longer as patience had gone, as well as I’d reached my limit with the disgusting condition of the pool, finding more and more tissue paper despite trying to remove some of it myself. I told another attendant who was cleaning the changing rooms about the heaps of tissue paper floating in the pool and she said “don't worry, the chlorine will disinfect that.” Finally spoke to the receptionist on the way out who clarified it was not right, agreed it was disgusting and said it would be sorted / removed. Returning the next day for the 20:00 - 21:00 slot, I decided my partner and I would look through the window before paying, The pool was filled to the brim again (despite very few having booked in advance online), which we could see through the glass. We asked if the tissue paper had been removed from the day before and was told “by the time we checked it, we couldn't find any.” My partner concluded that it might have naturally filtered through the system eventually throughout the night, but we weren’t about the spend more money again just incase we had the same experience. There was a tonne of it the day before, so the receptionist’s comment was surprising, I wasn’t the only paid customer dealing with it though so maybe something had happened after I had left the pool. As we left, we could see even more children now splashing and throwing a volleyball across the length of the teaching pool(???) and kids diving repeatedly, which I know for a fact is prohibited in that pool. We felt bad for the one adult lady who was struggling to swim widths as the ball almost hit her in the head and splashed next to her. Couldn’t see which lifeguard was on duty, but presume with the amount of health & safety infractions that it's the same guy who was daydreaming the day before. Apologies for the lengthy complaint. When the pool is clear of children on these time slots it’s absolutely perfect. Please consider adult only times on these late night, final times slots for casual swimming, even if it’s just for the summer holidays whilst the kids are out of school. My partner and I were about to commit to full memberships, now we’re not really sure what to do.

Unfortunately the centre offers no dedicated adult only casual swimming time slots. The 20:30 - 21:30 on Mondays/ Thursdays and the 20:00 - 21:00 on Fridays would be perfect for this, as on good days it’s exactly that and becomes one of the best, affordable places in Bristol to swim as an adult. The only option for adult only at the moment is lane swimming but can confirm that instead of using the entire area used for lane swimming they’ll instead cram as many swimmers as they can into each lane so you’re constantly either gaining on someone and/ or have someone right behind you, not at all able to swim at your own pace and set your own goals. My reasoning for these casual time slots to be adult only is because of my terrible experience the other day: I went on Thursday the 18th of July 20:30 - 21:30pm for casual swimming. The pool was filled with kids, about 4 of which were messing around slamming floaties into the water and consistently getting in the way of the 3 adults who were actually trying to have a swim. This doesn’t always happen during this time slot but pretty much means you’ve wasted your money and time when it does. The pool had varying lengths of toilet tissue paper inside of it, floating around which would consistently touch you, and float underwater into your face whilst you attempt to swim. This disrupted other swimmers in the pool as well. On both of these issues the lifeguard on duty sat there absentmindedly, phased out and disinterested, (on the tissue problem he said “no, I don’t know why it’s there”, and gave a glum, vacant look as I pulled parts of it out of the pool and dumped it in front of his chair.) When the much more competent female lifeguard replaced him on the hour she immediately told two kids that they were not allowed to climb each other in the pool, which he had been ignoring prior. I didn’t stick around much longer as patience had gone, as well as I’d reached my limit with the disgusting condition of the pool, finding more and more tissue paper despite trying to remove some of it myself. I told another attendant who was cleaning the changing rooms about the heaps of tissue paper floating in the pool and she said “don't worry, the chlorine will disinfect that.” Finally spoke to the receptionist on the way out who clarified it was not right, agreed it was disgusting and said it would be sorted / removed. Returning the next day for the 20:00 - 21:00 slot, I decided my partner and I would look through the window before paying, The pool was filled to the brim again (despite very few having booked in advance online), which we could see through the glass. We asked if the tissue paper had been removed from the day before and was told “by the time we checked it, we couldn't find any.” My partner concluded that it might have naturally filtered through the system eventually throughout the night, but we weren’t about the spend more money again just incase we had the same experience. There was a tonne of it the day before, so the receptionist’s comment was surprising, I wasn’t the only paid customer dealing with it though so maybe something had happened after I had left the pool. As we left, we could see even more children now splashing and throwing a volleyball across the length of the teaching pool(???) and kids diving repeatedly, which I know for a fact is prohibited in that pool. We felt bad for the one adult lady who was struggling to swim widths as the ball almost hit her in the head and splashed next to her. Couldn’t see which lifeguard was on duty, but presume with the amount of health & safety infractions that it's the same guy who was daydreaming the day before. Apologies for the lengthy complaint. When the pool is clear of children on these time slots it’s absolutely perfect. Please consider adult only times on these late night, final times slots for casual swimming, even if it’s just for the summer holidays whilst the kids are out of school. My partner and I were about to commit to full memberships, now we’re not really sure what to do.

Amazing gym is quite big also the spa isn’t to bad apart from the food at the cafe is very expensive £5 pound for a pasty 😔 they don’t even display the price .

The gym has a great atmosphere, the PT’s are friendly and helpful, in particular V’s enthusiasm shines through!

I attended an event here in March, I paid for parking but received a parking charge notice for taking five minutes extra to leave the car park. The ongoing inconvenience of having to appeal against this, the poor customer service from both the car park operator and the leisure centre has ensured that I will never visit here again with my family.

Vee was really lovely and knowledgeable in the gym area, helped me get a good routine while being very good at pushing me!

Great service good staff and loss weight to boot can't be bad

Received a £100 fine after my child input the wrong reg details to validate parking. Like another reviewer, although I shared my receipt and they accepted we were parked legitimately, they still charged us. An absolute con. Have spent over £7000 on swimming lessons over the years for our three children. Don’t visit until they ditch this awful third party managing their parking.

Received a £100 fine for forgetting inputting reg details. I shared my receipt proving I was visiting for a legitimate reason to appeal it. the appeal was rejected, won’t be visiting again whilst they have this ridiculous third party managing their parking.

My daughter has swimming lessons here. She loves the lessons. Staff all friendly and helpful. Changing facilities could be cleaner.

The pool is great and the staff very friendly, but the public lane swimming is managed poorly, often most of the pool is empty and everyone is crammed into 3 or 4, 25m lanes making it very difficult to swim properly, there are limited opportunities to swim in 50m lanes

Great for swimming, gym and indoor activities. Bookings required.

Great fun on the inflatables in the pool. Kids loved it.

Great place with great facilities

My partner takes our boys swimming here occasionally - they love it. I personally love the soft play. It's so nice and bright with natural light flooding the area, super affordable food, you only need to pay for the child. Location is also good, we like to go to McDonald's after then go to a fantastic playground that's a 5 min walk away then go home and my kids are pooped by the end of it 🤣

Be careful with car parks there scammers they will tell you it’s free and then they will tell you you’re entitled to 3 hours, I registered my car but they sent me letter from debt recovery plus to pay £170 I proofed to them that I registered and I’m entitled to park but they said you have to pay £170. They want me to pay without no reason I parked my car only 40 minutes on 9/2/2024 and I registered my car and I’m still have to pay without reason 😭 Be careful please

Really impressed with this new leisure centre. Attended a well ran judo competition (as a coach) here recently.

Popped into the leisure centre for a coffee and catch up with old colleagues. The centre was busy with families and school children.

I enjoyed my self in the park with amazing games

So far not too bad. I've only recently moved from Birmingham to Bristol and found Hengrove Leisure resembling the gym I'd be going to for a long time back in Brum. Main downside is.... parking. The company in charge of the facility has managed to fine me on my first week when I've forgotten to put my plates into their system. Despite my - unsuccessfull - appeal and eventually paying £20 admin fee I'm still receiving threatening letters. Awful ppl

Great pool,steam room,sauna and jacuzzi. When it's all working

Great atmosphere and gymn and pools

Excellent facilities and friendly staff. We have recently become members and I cannot praise Archie, one of the Fitness Trainers, highly enough. I am a complete novice in my mid 60’s and this young man took me through my Induction. Professional, friendly, inspiring, extremely knowledgeable and passionate about health & fitness. Many of the staff at the Leisure Centre are fantastic… but Archie is exceptional. He is a credit to Hengrove Leisure Centre.

A lot of family activities, swimming lessons for kids are very good.

Friendly welcome, only in a meeting room so didn't see rest of centre

Nothing but dirty and crafts. If you come to this place by car you need to be CAREFUL ❗️ Why? The car park isn’t safe, children in this area are very naughty, my car was damaged badly. Also a fine ticket of £100 is always awaiting for a moment soon when you forget to insert your car’s details into what they called Smart Sparking. Shower is always cold and people would jumping into the jacuzzi with their slippers. How disgusting!! Steam room is always not working. Think twice before you join in. I’m glad to find a nicer, safer and cleaner gym which is only 2mins away, much cheaper and unlimited parking.

Really good facility, there is a gym, swimming pool, group lessons, sauna, jacuzzi

I went swimming here and parked in the car park that is advertised as free for the first three hours. A week later they issued me with a £100 parking fine. Most expensive swim of my life. It’s criminal.

Did the freediving comp here recently (Mar'24) and was blown away with the facilities! The staff were sound too. Fine spot.

Received a £100 fine for not inputting reg details accurately back in December. Hengrove reception told me to share my receipt proving I was visiting for a legitimate reason and that once I had made the appeal they could cancel the fine. As expected the appeal was rejected and Hengrove continue to not answer their phones, I’ve called multiple times every day for the last 28 days. Won’t be visiting again whilst they have this ridiculous third party managing their parking.

Got a missed call so called straight back. Tried 9 times with all 4 options over 20 minutes and not 1 answer! Found out once turned up that class cancelled- that's 1 hour notice for the class but 25 mins notice for disabled person who needed to be prepped for the class- not good enough. Today it cost a taxi fare, a support person's travel and time and the disabled persons time and effort. Also after 35 mins still no one tried to recall me to let me know of the cancellation so not much care there at all. Disappointing experience!

Sat here right now while my eldest is in his swimming lesson. I didn’t give 1 star because the lessons that both my sons attend are fab, so are their two teachers Tilly and Sam. BUT apart from that, this venue is utterly disgusting. It makes my skin crawl. Every single table around us is covered in rubbish and the floor is vile. The changing rooms are honestly probably the worst we’ve used. Today I’ve seen used plasters on the floor. I also witnessed a teenager coughing and spitting on the floor (I told him he was disgusting) but that is now just left in the changing room for no doubt another kid to stand on. I have made staff aware. This place is honestly grim which is such a shame because your facilities and activities are amazing. I’m going to send an email to your head office too because we need a good leisure centre like this but it absolutely has to be hygienic as a top priority.

This is easily one of the nicest pools in the area. The changing facilities are spacious and private. However the parking at Hengrove is operated by an awful company. Be warned! If there is one mistake entering your registration onto the tablets(which is very easy to do as it doesn't verify the registration like the Everyone Active gyms) then you'll receive huge fines of over £100, even if you prove you were using the centre! Until Hengrove use another parking system I won't be going back. I would recommend using any other local leisure centre in Bristol where they haven't outsourced their parking to sharks.

Busy but great facilities, free parking if you’re lucky enough to get a spot; but don’t forget to validate at reception!

I have cancelled my membership following an absurdly expensive parking fine that was sent to debt collectors even while I was contesting it. I definitely used the parking registration system but apparently ‘it happens all the time’.

Average swimming pool Prices are skyrocketing

Excellent facilities I love that they have so many classes !

Very friendly there is a gym swimming baths soft play all very busy so must be pre booked there is a cafe too

I am sorry, but place wasn't up to my standards of hygiene. Also it wasn't clear that we would be using small pool. Overall pretty yucky, wear flip-flops!!!!

I Really Enjoyed Going There With My Support Worker Ben Williams And I Enjoy Swimming With Him And Make New Friends.

I have been a member at leisure centre almost 4 years. Never had an issues on the gym floor even when it is very busy or one of the Gym instructors / Personal trainers training someone. But today I was stopped by Personal trainer middle of my workout and she asked me to stop and move away from Ski machine because she needed for hers client. Never in any gym that has happened to me in my whole life. Kicking out someone half a way through workout and dropping heart and and body temperature and ask come back after they are done can lead to severe some kind of injury. I felt very upset. Went downstairs to give my feedback to manger but response was very poor. Also gym floor is not the cleanest as well as female changing room and toilets were very dirty. Sinks in toilets were full with some kind of black dust/hair and water did not go down the sink. I hope management will pay attention what is happening on the gym floor and incidents like it not going to happen again.

Great range of equipment in gym and good facilities.

Would not returning as the manager was rude and had a disappointing experience with this gym. Despite booking through their online system, the gym was due to close and not update their website, leaving me and my family without the service I had arranged. When I approached the manager for assistance or a refund, I encountered rudeness and an unwillingness to help. This lack of customer service left me frustrated and dissatisfied with my overall experience.

Top notch swimming pool, very clean, new resources

Only visited the cafe but the selection was good and the staff friendly and helpful

Really lovely fairly modern huge pool and I like the current green views - although they will probably build on the land soon... It's pretty functional, no slides or fun attractions except when they host Atlantis Splash!

Currently running a car parking scam - entered my reg on the tablet at reception but still got a penalty notice. Been informed that they can rescind it if I pay £20 or take my chances appealing with the third party parking form.

My daughter has swim lessons here every week. She is doing great, when she first started two months ago she was frightened of putting her face in the water. She could not swim without an aid. She now swims under the water and can swim without an aid. Her confidence in the water has grown immensely. She wants to keep going with lessons and progress to do synchronised swimming after watching them rehearse whilst waiting for her lesson to start. Watching her swim and the pure joy it brings her is the highlight of my week.

Good but don’t forget to register your car

PARKING SCAM - DO NOT GO TO THIS LEISURE CENTRE - PARKING SCAM. They say to enter your car registration and you still get fined regardless. Just look at all the other Google reviews of people all reporting the same thing. SCAM!

It's freezing 🥶🥶🥶 in the dressing room. Please change this or I'm not going again 😭😭

Had a three day trial. Gym and pool are both large, but that's where the positives end. Changing rooms and showers are filthy. Toilet paper was on the floor for three consecutive days when I went. Toothpaste and what appeared to be mud had been sprayed up the shower cubicle wall. Jacuzzi hot tub is cold, not heated at all. I sent an email asking how often the changing rooms and showers were cleaned, and what the temperature of the hot tub is set at, but I never received a response. A couple days after my trial finished. I received a marketing calls from the leisure centre asking if I’d like to sign up with them. I explained that I had emailed but received no response and I asked them on the phone how often the showers were cleaned and what are the temperature of the hot tub was. They told me that they didn’t know how often the showers were cleaned and that it’s supposed to be done by the lifeguards..they told me that they didn’t know how often the showers were cleaned and that it’s supposed to be done by the lifeguards. they also told me they don’t know what the temperature of the hot tub is set at and that they would speak to their managers, who would then gets back to me. I wasn’t surprised when I receive no response from management after waiting two weeks for one. Conclusion: For more than £40 a month, I would expect the changing rooms and showers to be cleaned at least daily and I would expect professionalism from the staff. Unfortunately both of these things are not apparent and I would warn anybody before taking out a monthly or yearly contract with the leisure centre that you check these conditions for yourself. If I had actually received a phone call back from the managers I might well have ended up signing up to the leisure centre because it’s closer to me than other gyms. However, I have now signed up to another gym which happens to be a lot cheaper and the quality is much higher.

Had a three day trial. Gym and pool are both large, but that's where the positives end. Changing rooms and showers are filthy. Toilet paper was on the floor for three consecutive days when I went. Toothpaste and what appeared to be mud had been sprayed up the shower cubicle wall. Jacuzzi hot tub is cold, not heated at all. I sent an email asking how often the changing rooms and showers were cleaned, and what the temperature of the hot tub is set at, but I never received a response. A couple days after my trial finished. I received a marketing calls from the leisure centre asking if I’d like to sign up with them. I explained that I had emailed but received no response and I asked them on the phone how often the showers were cleaned and what are the temperature of the hot tub was. They told me that they didn’t know how often the showers were cleaned and that it’s supposed to be done by the lifeguards..they told me that they didn’t know how often the showers were cleaned and that it’s supposed to be done by the lifeguards. they also told me they don’t know what the temperature of the hot tub is set at and that they would speak to their managers, who would then gets back to me. I wasn’t surprised when I receive no response from management after waiting two weeks for one. Conclusion: For more than £40 a month, I would expect the changing rooms and showers to be cleaned at least daily and I would expect professionalism from the staff. Unfortunately both of these things are not apparent and I would warn anybody before taking out a monthly or yearly contract with the leisure centre that you check these conditions for yourself. If I had actually received a phone call back from the managers I might well have ended up signing up to the leisure centre because it’s closer to me than other gyms. However, I have now signed up to another gym which happens to be a lot cheaper and the quality is much higher.

I’ve given up with Hengrove leisure centre for virtual spin classes. The last 4 times I’ve been there the virtual class isn’t set up. Sometimes I can find the staff and they try and set it up, but sometimes they’re not around. It should be standard practice that before a virtual class, someone on shift checks it’s on. I’ve even tried the first class of the day at 6.30am and it hasn’t been turned on, which mean management either aren’t showing their staff how to set it up, or management don’t ask their staff to check the set up at the start of the day. Wastes my time and ruins my training. I’ve given up.

When we walked into changing room, it was so cold!! And we used children pool it was tpo deep.and too cold for my toddler who was shivering whole time as her lips wete turning blue so we took her out and had warm shower but shivering again in changing room. Felt it not suitable for toddlers or babies. We couldn't find family changing room so apparently they doesn't have any.

Well equipped commercial gym, lots of classes, big swimming pool

The kids pool is made shallower for swimming lessons...but at no other times do they do it for kids public swimming so I am unable to take him there. Seems weird.

Went for the bouncy castle which is great. The cafe area could do with a good clean though. Was there at 9am and would have expected the area to be clean at that time. Friendly staff.

Great gym, spacious with many equipment. Staff is friendly and helpful.

Gym have a good equipment, Swimming pool the best time to go: morning or past 7:30 pm Showers need more cleaning and steam room

Lovely place to go limpet size swimming pool lovely sauna lovely cafe you could wish for a better Leisure Centre well staffed health and safety conscious look forward to going their regularly

Another venue being destroyed by its car park managed by a scam third party. You will be told you're entitled to free parking if you enter your number plate into a small computer near reception. Enter it all you want, you will still get a £100 fine a month later from Smart Parking. Leisure centre not interested and Scam parking certainly aren't. It's pay the fine or we send bailiffs to collect it. All this because I took 5 year old for a swimming lesson.

Has everything you need. Gym equipment is well kept and modern for the total price you get a lot for your money and the staff members are friendly and helpful

£170 fine threatened for parking there despite paying to use the facilities. The registration machine was in the entrance lobby the first time I went. The next time they weren't there but tucked behind adverts past the turnstiles which i didn't see until after the swim. I'm not going again, it's so punitive, I'll go to any other pool that actually wants you there

Pool is great, shame about the stains on society that run the car park.

Nice leisure centre with great facilities for games.

Have been with this centre for a couple of months now, and I am starting to see the frustrations with the lane swimming. We always book a slot but when we arrive the lanes are so full and it makes the swim really unenjoyable. Firstly, the adult lane swimming is usually squashed into a tiny section of the pool, while the rest of it is either empty or being used for other activities. People swim right up behind you for no reason, which as a female, I find this really uncomfortable. if you are going to swim that fast, go in the fast lane surely? Despite the "booking system", there is no one checking and the last two times I have been I have left the swim early feeling really annoyed and like I am wasting my money. Also, the whole place needs a really good clean.

Stunning facilities, two pools. Shame the kids lessons are run without parents being able to enter the pool with their kids and the instructors lack any warmth or kindness towards helping less confident children enter the water. Felt like a burden. Wouldn’t recommend.

Went for the inflatables session (like a mini, child-friendly version of Wipeout). Daughter (6) cried when we had to leave as she loved it so much. Safe (everyone wears vests). Will definitely be going again!

Impossible to get through to them. They are running a scam in Sept (free joining) but in truth they have no swimming lanes open

Loads classes, virtual spin, steam and sauna with jacuzzi (it's cold but I loved that) friendly receptionist, even though you can see they are continually busy, yet still polite.

OK ish but jesus christ the price just for the gym is way too much

They use Smart Parking for their car park who are notorious for unscrupulous tactics and for never dropping a fine regardless of the merit of the appeal. I received a parking fine because I didn't understand how their parking system worked. I asked Hengrove Leisure Centre for help with this by email. They did not respond. However, today I went in and asked reception. The lady there was much more helpful and suggested I bring the fine letter in, and they will ask the manager to pursue getting the fine dropped. Hoping this works and I can start using Hengrove Leisure Centre once again. If the fine is not dropped, then I will revise my review

Answer the phone! Your website tells you nothing! No times for soft play/ prices! Had the same a few months ago with baby swimming! Put your info on your website then we wouldn’t have to call! Where no one answers! Frustrating

Amazing Staff. I had a fall down a flight of concrete stairs yesterday. I would just like to thank Dillon, security and the other staff who were so helpful. After spending 8 hours in A&E everything checked and all good. Thanks again.

Being threatened and taken to court over the parking registration machine not working, they have promised people these are being sorted but we all only got 21 days (about 2 after the letter was actually recieved) to appeal so lost the right to appeal straight away, literallymparked legally but KNOWONE CARES, now being HOUNDED by debt recovery people. That's 170 quid no one has right now, so many people are in this absolutly terrifying situation hengrove couldn't give less of a dam. Tried calling the center again yesterday, called 15 times FIFTEEN TIMES no one answered. Not sure who's worse the leisure center or the debt recovery people

Don't risk the parking £170 fine after using the machine as indicated. Terrible treatment of legit customers, being threatened hounded and chased, the leisure center does't care say they have sorted but people are being completely screwed because of their own machines, can't call them they don't answer, 15 times yesterday no one answered, can never face parking there again, its all utterly terrifying do you pay something not true- £170!!!!! or live in this terror people are going to come to your house and take your stuff.