Hengrove Park Leisure Centre in Bristol, City of

Health Suite is quite small considering size of Leisure Centre. Haven't managed to chill in sauna as there was a group of three lads loudly conversating about how did their day went. Being quiet should be a strict policy. Overall impressive centre but health suite is dissapointing.

Good place for meeting people & keeping fit

This is the first bad review I've ever left - This gym is very poorly maintained - there's dirt in the sauna underneath the seats - literally collections of people's sweat that's left uncleaned. The changing rooms are very poorly kept, I often go out of my way to walk around grime. The wi-fi of the gym is very poor, which would be fine if the app to sign in didn't require internet and the area itself has very slow internet. I typically have to stand around waiting 1-2 minutes to be able to get in. The equipment in the gym is often faulty & the weights aren't properly organised, so you end up wasting loads of time in sessions. The toilets are often blocked and left without toilet paper. This is extremely frequent. They've been hiking their fees repeatedly throughout the last 12 months & it's irritating when they leave so many loose ends in their business. The icing on the cake is, due to unforseen circumstances, I had to leave the country temporarily, and asked to freeze my membership. The froze it, but I'm still paying for a month I'm not using it, and I'm getting changed a £5 mothly freeze. Further, I was charged £20 for missing a payment when the whole thing was under discussion. They waived it as a 'gesture of good will', but actually it was just a reasonable thing considering they hadn't put in the effort to to prevent the payment considering the context. Overall, it's very disappointing for a company like this to run itself without care for how it's received by their members. It has decent equipment, but it's obviously not cared about.

Now the membership fee is £49.50…no new equipment and every time you go into the gym it feels like a sauna. No working air conditioning. Why put the heat on in a leisure centre? That’s not safe when you’re working out??? The swimming pool is always booked because every week there seems to be an event on, so what exactly are you paying for? Would go somewhere else but this is the closest.

Nice place around bristol to go to badmintion

Has gone really downhill re cleanliness in changing rooms and in general - used to be brilliant and clean! Now big balls of hair everywhere in showers. Very smelly toilets. To extent that I have stopped coming (and I used to come twice a week). Predatory parking company issuing large fines. Worst is the kids swimming lessons are bordering on dangerous - large groups with very young and disinterested instructors (often different week to week)shouting from the sides and no one in water with kids. Lessons going on throughout pool at same time so very noisy and bewildering. Because she was a good swimmer my 4 year old ended up in a large group (12 of them) with much older kids and was literally of her depth - with no adult in the water. When she panicked and struggled to climb out the instructor said they weren’t allowed in to get in to help her. Tried to talk to management to discuss options for her but it seemed no one really oversees lessons?! Accident waiting to happen imo. Moved to another pool where she is group of 4 with instructor in water with them - for same price! They couldn’t believe ratio at hengrove was even legal.

DO NOT VISIT OR RISK PAYING £170 PARKING FINE. Being new to the leisure centre I forgot to punch in my car registration number and was charged £170 with no ability to appeal. They claimed to have sent reminder letters but these never arrived - was not given a single notice until a debt recovery letter arrived. If you must visit, DO NOT use the car park as the financial risk is too high and you will not be able to appeal. Recommend that the leisure centre changes parking company ASAP as Smart Parking Ltd is intentionally taking disproportionate sums of money from innocent people, and this is very bad for the leisure centre's reputation.

Great gym, great amenities, but you're either all or nothing with this place, so make sure you pick wisely, I've been with them 2 years now, prices increase and if you don't go often you'll be wasting money but it really is a good gym

Just horrible customer service. Trying to call 4 times too book a swimming session. Because website doesn't work. Try to register few times but just still no sexes. I don't know how it's possible if you call evri 15 minutes waiting 5 minutes on line no answer. Really disappointed.

Helpful and friendly staff. Great facilities.

Hengrove Park Leisure Centre five stars ⭐️⭐️⭐️⭐️⭐️ Excellent parking

I was considering finding out how much it would be for swimming sessions on an hourly basis and I inquired! However a swimming membership here was a little bit off putting at just over £220 a year. Undoubtedly if it had individual swimming times at a reasonable price of £5 to £6 an hour - I would have been a little bit more enthusiastic about it! As it is! I'm just a bit wary about it. A little bit of posting of public swimming sessions might be more helpful. Just not slightly clear enough! A bit of a pity but that's the way that things go.

Free car parking for users of leisure centre

The problem is the car park charges but is a very clean and comfortable facility

Had the worst swimming experience ever could only use the baby pool they don't open the big pool so my kids couldn't Play or jump in is less then 2 metres deep. The showers had no hot water and we're very dirty and changing rooms were freezing. Will never go back.

Al igual que muchas otras personas aquí, me dieron una multa de £ 100 a pesar de registrar mi número de registro en una de las tabletas de recepción dentro del centro de ocio. Sé que lo hice porque era mi primera visita y llegué temprano, incluso preguntándome qué debía hacer. Traté de apelar la multa pero fue denegada ya que no pude probarlo. Llamé al gimnasio y les pedí que revisaran su sistema, pero me dijeron que había una tarifa administrativa de £ 20, luego cancelarían el cargo en mi nombre. Inicialmente me negué, pensando que era una estafa, pero después de que la multa de estacionamiento aumentó a 170 libras esterlinas , acepté pagar las 20 libras esterlinas . El gimnasio me dijo que ignorara las cartas de la agencia Debt Recovery Plus, ya que podría tomar 12 semanas procesar la cancelación. Eso fue hace casi 6 meses, y ahora estoy recibiendo cartas cada 2 semanas exigiendo £ 170 y siendo amenazado con acciones legales inminentes. Cada vez que llamo al gimnasio, me dicen que hay un retraso de 20 semanas y que efectivamente cancelaron la multa, y que simplemente no se preocupen por las cartas. Llamando al equipo de recuperación de deudas, dicen que el gimnasio no tiene forma de cancelarlo en mi nombre. Tengo un rastro de papel del gimnasio y he hecho varias llamadas a ambas partes, pero todavía no está ordenado. El estrés de recibir estas cartas y que me digan que estoy enfrentando una acción judicial potencial ha afectado mi bienestar mental. Esto es claramente un gran problema, ya que el personal del gimnasio ha admitido que otros clientes están en la misma posición, e incluso algunos de los propios miembros del personal han recibido multas de estacionamiento. Todavía estoy en un dilema, ya que no quiero pagar las £ 170 porque sé que ingresé mis datos en la tableta, por lo tanto, cumpliendo con mi obligación contractual de estacionar en el estacionamiento de forma gratuita durante el tiempo asignado durante mi clase de ejercicio. TLDR: Divertida clase de zumba pero no vale la pena el riesgo de una multa de £ 100 cada visita.

Nice big pool in modern building

Había cuchillos de cocina afilados dejados en las tablas de cortar en el café por el softplay. Estaban en plena exhibición y en una posición de fácil acceso donde cualquier miembro del público podía acercarse y recogerlo. Expresé mis preocupaciones al funcionario, pero no se hizo nada. ¿Me dijo que siempre los ponen ahí? Todavía estaban allí cuando nos fuimos más de una hora después. ¡Había un montón de lugares donde podrían haber sido guardados a salvo! Esto va en contra de todos los procedimientos de salud y seguridad, especialmente cuando el café está situado al lado de un juego de softplay para niños! Esto es extremadamente inseguro y después de los recientes acontecimientos trágicos, esperaría que las empresas sean más cautelosas y no dejen armas potencialmente peligrosas en un café donde CUALQUIERA pueda recogerlas. ¿Y si un niño los agarra? Nunca había visto una práctica de cocina tan peligrosa en ningún lugar. Ya no me siento seguro visitando, me sentía inestable de que un negocio fuera tan ignorante a un riesgo básico de salud y seguridad.

The Free 3 hour parking is great

Absolutamente sucio. No creo que los vestuarios de la piscina hayan sido limpiados. Emplastos sucios y sangre en el suelo, decidieron tomar mi tan. Para jugar suavemente después de que un miembro del personal decidiera limpiar el café del piso y el piso de juego suave en el horario estelar para que los niños corrieran, varios niños se resbalaron y el olor químico era horrible. Y había bastantes escarabajos en el suelo del juego suave. Creo que el centro abre a las 5. 30 ¿Por qué, pues, el lugar es tan sucio?

Horrible water quality, it tastes quite salty. But the Leisure center itself, it's really nice and has amazing space to play sports like cricket or football

This swimming pool doesn't cater for teens or big kids, such a shame but this great pool which could be a lot of fun and place to learn to dive etc but all you get other then lane swimming is a baby pool with loads of little kids, taking a 13 and 11 year old boys in there is completely inappropriate. It's been like this gif years and it doesn't matter what time of the week you go

¡Cuidado con las multas de estacionamiento injustificadas y no recibir ayuda! Nos multaron por aparcar aquí a pesar de que todo se hizo correctamente y estaban dentro del máximo aparcamiento permitido tiempo. El personal del centro de ocio se ofreció a deshacerse de la multa de estacionamiento por un precio, a pesar de que la multa nunca debería haber sido emitida en primer lugar! Después de meses de estrés y cartas de alguacil, pagaron a regañadientes la cuota, solo para que el centro de ocio les dijera que podrían haberse deshecho de ella desde el principio de forma gratuita! A pesar de que se les preguntó al respecto a través de llamadas telefónicas en múltiples ocasiones, ya que claramente había un problema con el sistema, simplemente se fue cada vez. Broma absoluta, ten cuidado y evidencia todo!

Showers badly need a good deep clean. Wall tiles v dirty.

Been here to swim in the nursery pool, and for the Atlantis inflatable session. It's a well run, well maintained pool, with friendly lifeguards. Always loads going on here, and free parking too, just make sure to register your car at reception.

Super busy gym. Usually wasting half of your gym time, waiting in a queue for an equipment. Parking just a disgrace. I was once charged for no reason and appealed but my appeal was rejected by the parking company. Then I appealed the rejection through a third party ombudsman and then my appeal was accepted. It seems they write tickets randomly and the charge is overturned only if you resort to ombudsman. This is disgraceful.

The 50m swimming pool is great but the changing rooms/showers/lockers are disgusting. They haven't been cleaned for months.

Went to Atlantis Splash with children few times and got disappointed with life guards and staff at the pool side. The reception staff strictly tell to wait 15 minutes before the start time and don’t let you in, therefore this creates long waiting times at the pool side. All 5 times we’ve been there - it was always overbooked and overcrowded which resulted in chaos and long queues to slides. The worst is that all 5 of our sessions started always 4 - 7 minutes late due to them not being on time at the reception and then at the pool side lifeguards are slow with everything even though people were ready to go onto inflatables. Hope management can see this review.

I can’t comment regarding the rest of the centre, but the swimming pool area is in a disgusting state. I last visited around 8 years ago, and boy has it gone downhill since. Sadly I didn’t take photos, but let me paint a picture: in the changing area, the floors are muddy due to people walking in with outdoor shoes, empty Lucozade bottles are strewn about all over, random trash everywhere, and the cherry on the cake, a dirty nappy in the middle of it all! 🤢 Really sad how gross this place has become since opening just over 10 years ago. But, a healthy mix of visitors’ lack of respect and hygiene, and managerial incapability, will certainly do that to a place. I’m glad I wore sliders as I’m certain I would’ve caught some form of foot disease otherwise. Avoid!

The swimming changing area's are dirty and the showers are outdated. Every time I go to use the pool, the big pool is always split into lessons and the public bit is a small area where you can only swim one way and if you want to do your own thing, you have to go to the kids pool and theres always loads of kids going crazy throwing stuff and the life guards barely do anything about it. My younger brother has also told me that when he uses the gym, he also gets bullied by older guys and he got his stuff stolen once. It's a shame as the leisure centre itself is nice and it has so much potential to be better.

Some off the reception staff are incredibly disrespectful and rude with the customer , managers probably is time to look into this.

Nice clean place, really pleasant customers and very friendly staff, unlike other leisure centres, great place to swim.

Amazing as always will go here although air X is boiling kids didn't enjoy it but they loved the pool and Atlantic splash

The place is really dirty. You can tell that The changing rooms, sauna, steam room and spa have never been deep cleaned. It is really nasty and disgusting.

Unfortunately the centre offers no dedicated adult only casual swimming time slots. The 20:30 - 21:30 on Mondays/ Thursdays and the 20:00 - 21:00 on Fridays would be perfect for this, as on good days it’s exactly that and becomes one of the best, affordable places in Bristol to swim as an adult. The only option for adult only at the moment is lane swimming but can confirm that instead of using the entire area used for lane swimming they’ll instead cram as many swimmers as they can into each lane so you’re constantly either gaining on someone and/ or have someone right behind you, not at all able to swim at your own pace and set your own goals. My reasoning for these casual time slots to be adult only is because of my terrible experience the other day: I went on Thursday the 18th of July 20:30 - 21:30pm for casual swimming. The pool was filled with kids, about 4 of which were messing around slamming floaties into the water and consistently getting in the way of the 3 adults who were actually trying to have a swim. This doesn’t always happen during this time slot but pretty much means you’ve wasted your money and time when it does. The pool had varying lengths of toilet tissue paper inside of it, floating around which would consistently touch you, and float underwater into your face whilst you attempt to swim. This disrupted other swimmers in the pool as well. On both of these issues the lifeguard on duty sat there absentmindedly, phased out and disinterested, (on the tissue problem he said “no, I don’t know why it’s there”, and gave a glum, vacant look as I pulled parts of it out of the pool and dumped it in front of his chair.) When the much more competent female lifeguard replaced him on the hour she immediately told two kids that they were not allowed to climb each other in the pool, which he had been ignoring prior. I didn’t stick around much longer as patience had gone, as well as I’d reached my limit with the disgusting condition of the pool, finding more and more tissue paper despite trying to remove some of it myself. I told another attendant who was cleaning the changing rooms about the heaps of tissue paper floating in the pool and she said “don't worry, the chlorine will disinfect that.” Finally spoke to the receptionist on the way out who clarified it was not right, agreed it was disgusting and said it would be sorted / removed. Returning the next day for the 20:00 - 21:00 slot, I decided my partner and I would look through the window before paying, The pool was filled to the brim again (despite very few having booked in advance online), which we could see through the glass. We asked if the tissue paper had been removed from the day before and was told “by the time we checked it, we couldn't find any.” My partner concluded that it might have naturally filtered through the system eventually throughout the night, but we weren’t about the spend more money again just incase we had the same experience. There was a tonne of it the day before, so the receptionist’s comment was surprising, I wasn’t the only paid customer dealing with it though so maybe something had happened after I had left the pool. As we left, we could see even more children now splashing and throwing a volleyball across the length of the teaching pool(???) and kids diving repeatedly, which I know for a fact is prohibited in that pool. We felt bad for the one adult lady who was struggling to swim widths as the ball almost hit her in the head and splashed next to her. Couldn’t see which lifeguard was on duty, but presume with the amount of health & safety infractions that it's the same guy who was daydreaming the day before. Apologies for the lengthy complaint. When the pool is clear of children on these time slots it’s absolutely perfect. Please consider adult only times on these late night, final times slots for casual swimming, even if it’s just for the summer holidays whilst the kids are out of school. My partner and I were about to commit to full memberships, now we’re not really sure what to do.

Lamentablemente, el centro no ofrece ningún adulto dedicado solo franjas horarias casuales de natación. Los 20: 30 - 21 : 30 los lunes/ jueves y 20 : 00 - 21 : 00 los viernes sería perfecto para esto, ya que en los días buenos es exactamente eso y se convierte en uno de los mejores lugares asequibles de Bristol para nadar como adulto. La única opción solo para adultos en este momento es nadar en carril, pero puede confirmar que en lugar de usar toda el área utilizada para nadar en carril, en lugar de amontonar a tantos nadadores como puedan en cada carril, por lo que constantemente está ganando en alguien y / o tener a alguien justo detrás de usted, sin poder nadar a su propio ritmo y establecer sus propios objetivos. Mi razonamiento para que estas franjas horarias casuales sean solo para adultos es debido a mi terrible experiencia del otro día: Fui el jueves 18 de julio 20 : 30 - 21 : 30 pm para natación casual. La piscina estaba llena de niños, unos 4 de los cuales estaban jugando por golpear flotadores en el agua y constantemente interfiriendo en el camino de los 3 adultos que en realidad estaban tratando de nadar. Esto no siempre sucede durante esta franja horaria, sino que significa que has perdido tu dinero y tiempo cuando lo hace. La piscina tenía diferentes longitudes de papel higiénico dentro de ella, flotando alrededor de la cual te tocaría constantemente, y flotaría bajo el agua en tu cara mientras intentas nadar. Esto también interrumpió a otros nadadores en la piscina. En ambos temas el salvavidas de turno se sentó allí distraído, se retiró gradualmente y se desinteresó, (sobre el problema de los tejidos dijo “no, no sé por qué está ahí”, y miró desesperadamente, mientras sacaba partes de ella de la piscina y la tiraba delante de su silla. ) Cuando la salvavidas mucho más competente lo reemplazó en la hora, inmediatamente le dijo a dos niños que no se les permitía subirse el uno al otro en la piscina, lo que él había estado ignorando anteriormente. No me quedé mucho más tiempo, ya que la paciencia había ido, y había llegado a mi límite con la asquerosa condición de la piscina, encontrando cada vez más papel tisú a pesar de tratar de eliminar parte de él yo mismo. Le dije a otra asistente que estaba limpiando los vestuarios sobre los montones de papel tisú flotando en la piscina y ella dijo “no te preocupes, el cloro desinfectará eso”. Finalmente habló con la recepcionista a la salida que aclaró que no estaba bien, estuvo de acuerdo en que era repugnante y dijo que se ordenaría / eliminaría. Volviendo al día siguiente para los 20 : 00 - 21 : ranura 00, decidí que mi pareja y yo miraríamos por la ventana antes de pagar, La piscina se llenó hasta el borde de nuevo (a pesar de muy pocos haber reservado con antelación en línea) , que pudimos ver a través del vidrio. Preguntamos si el papel de seda había sido retirado del día anterior y nos dijeron que “cuando lo revisamos, no pudimos encontrar ninguno”. Mi compañero concluyó que podría haberse filtrado naturalmente a través del sistema eventualmente durante toda la noche, pero no estábamos sobre el gasto de más dinero de nuevo por si acaso tuvimos la misma experiencia. Había un montón de ella el día anterior, así que el comentario de la recepcionista fue sorprendente, no era el único cliente pagado tratando con ella, así que tal vez algo había pasado después de que salí de la piscina. Cuando nos fuimos, pudimos ver a aún más niños ahora salpicando y lanzando una pelota de voleibol a lo largo de la piscina de enseñanza (??? ) y niños buceando repetidamente, lo que sé que de hecho está prohibido en esa piscina. Nos sentimos mal por la mujer adulta que estaba luchando para nadar anchos, ya que la pelota casi la golpea en la cabeza y salpica a su lado. No pude ver qué salvavidas estaba de servicio, pero presumo con la cantidad de infracciones de salud y seguridad que es el mismo tipo que estaba soñando despierto el día anterior. Disculpas por la larga queja. Cuando la piscina está libre de niños en estas franjas horarias es absolutamente perfecto. Tenga en cuenta que los adultos solo pueden nadar en estas últimas horas de la noche, incluso si es solo para las vacaciones de verano mientras los niños están fuera de la escuela. Mi pareja y yo estábamos a punto de comprometernos a ser miembros de pleno derecho, ahora no estamos realmente seguros de qué hacer.

Amazing gym is quite big also the spa isn’t to bad apart from the food at the cafe is very expensive £5 pound for a pasty 😔 they don’t even display the price .

The gym has a great atmosphere, the PT’s are friendly and helpful, in particular V’s enthusiasm shines through!

I attended an event here in March, I paid for parking but received a parking charge notice for taking five minutes extra to leave the car park. The ongoing inconvenience of having to appeal against this, the poor customer service from both the car park operator and the leisure centre has ensured that I will never visit here again with my family.

Great service good staff and loss weight to boot can't be bad

Vee was really lovely and knowledgeable in the gym area, helped me get a good routine while being very good at pushing me!

Received a £100 fine after my child input the wrong reg details to validate parking. Like another reviewer, although I shared my receipt and they accepted we were parked legitimately, they still charged us. An absolute con. Have spent over £7000 on swimming lessons over the years for our three children. Don’t visit until they ditch this awful third party managing their parking.

Received a £100 fine for forgetting inputting reg details. I shared my receipt proving I was visiting for a legitimate reason to appeal it. the appeal was rejected, won’t be visiting again whilst they have this ridiculous third party managing their parking.

My daughter has swimming lessons here. She loves the lessons. Staff all friendly and helpful. Changing facilities could be cleaner.

The pool is great and the staff very friendly, but the public lane swimming is managed poorly, often most of the pool is empty and everyone is crammed into 3 or 4, 25m lanes making it very difficult to swim properly, there are limited opportunities to swim in 50m lanes

Great for swimming, gym and indoor activities. Bookings required.

Great fun on the inflatables in the pool. Kids loved it.

Great place with great facilities

My partner takes our boys swimming here occasionally - they love it. I personally love the soft play. It's so nice and bright with natural light flooding the area, super affordable food, you only need to pay for the child. Location is also good, we like to go to McDonald's after then go to a fantastic playground that's a 5 min walk away then go home and my kids are pooped by the end of it 🤣

Be careful with car parks there scammers they will tell you it’s free and then they will tell you you’re entitled to 3 hours, I registered my car but they sent me letter from debt recovery plus to pay £170 I proofed to them that I registered and I’m entitled to park but they said you have to pay £170. They want me to pay without no reason I parked my car only 40 minutes on 9/2/2024 and I registered my car and I’m still have to pay without reason 😭 Be careful please

Really impressed with this new leisure centre. Attended a well ran judo competition (as a coach) here recently.

Popped into the leisure centre for a coffee and catch up with old colleagues. The centre was busy with families and school children.

I enjoyed my self in the park with amazing games

So far not too bad. I've only recently moved from Birmingham to Bristol and found Hengrove Leisure resembling the gym I'd be going to for a long time back in Brum. Main downside is.... parking. The company in charge of the facility has managed to fine me on my first week when I've forgotten to put my plates into their system. Despite my - unsuccessfull - appeal and eventually paying £20 admin fee I'm still receiving threatening letters. Awful ppl

Great pool,steam room,sauna and jacuzzi. When it's all working

Great atmosphere and gymn and pools

Excellent facilities and friendly staff. We have recently become members and I cannot praise Archie, one of the Fitness Trainers, highly enough. I am a complete novice in my mid 60’s and this young man took me through my Induction. Professional, friendly, inspiring, extremely knowledgeable and passionate about health & fitness. Many of the staff at the Leisure Centre are fantastic… but Archie is exceptional. He is a credit to Hengrove Leisure Centre.

A lot of family activities, swimming lessons for kids are very good.

Friendly welcome, only in a meeting room so didn't see rest of centre

Nothing but dirty and crafts. If you come to this place by car you need to be CAREFUL ❗️ Why? The car park isn’t safe, children in this area are very naughty, my car was damaged badly. Also a fine ticket of £100 is always awaiting for a moment soon when you forget to insert your car’s details into what they called Smart Sparking. Shower is always cold and people would jumping into the jacuzzi with their slippers. How disgusting!! Steam room is always not working. Think twice before you join in. I’m glad to find a nicer, safer and cleaner gym which is only 2mins away, much cheaper and unlimited parking.

Really good facility, there is a gym, swimming pool, group lessons, sauna, jacuzzi

I went swimming here and parked in the car park that is advertised as free for the first three hours. A week later they issued me with a £100 parking fine. Most expensive swim of my life. It’s criminal.

Did the freediving comp here recently (Mar'24) and was blown away with the facilities! The staff were sound too. Fine spot.

Received a £100 fine for not inputting reg details accurately back in December. Hengrove reception told me to share my receipt proving I was visiting for a legitimate reason and that once I had made the appeal they could cancel the fine. As expected the appeal was rejected and Hengrove continue to not answer their phones, I’ve called multiple times every day for the last 28 days. Won’t be visiting again whilst they have this ridiculous third party managing their parking.

Got a missed call so called straight back. Tried 9 times with all 4 options over 20 minutes and not 1 answer! Found out once turned up that class cancelled- that's 1 hour notice for the class but 25 mins notice for disabled person who needed to be prepped for the class- not good enough. Today it cost a taxi fare, a support person's travel and time and the disabled persons time and effort. Also after 35 mins still no one tried to recall me to let me know of the cancellation so not much care there at all. Disappointing experience!

Sat here right now while my eldest is in his swimming lesson. I didn’t give 1 star because the lessons that both my sons attend are fab, so are their two teachers Tilly and Sam. BUT apart from that, this venue is utterly disgusting. It makes my skin crawl. Every single table around us is covered in rubbish and the floor is vile. The changing rooms are honestly probably the worst we’ve used. Today I’ve seen used plasters on the floor. I also witnessed a teenager coughing and spitting on the floor (I told him he was disgusting) but that is now just left in the changing room for no doubt another kid to stand on. I have made staff aware. This place is honestly grim which is such a shame because your facilities and activities are amazing. I’m going to send an email to your head office too because we need a good leisure centre like this but it absolutely has to be hygienic as a top priority.

This is easily one of the nicest pools in the area. The changing facilities are spacious and private. However the parking at Hengrove is operated by an awful company. Be warned! If there is one mistake entering your registration onto the tablets(which is very easy to do as it doesn't verify the registration like the Everyone Active gyms) then you'll receive huge fines of over £100, even if you prove you were using the centre! Until Hengrove use another parking system I won't be going back. I would recommend using any other local leisure centre in Bristol where they haven't outsourced their parking to sharks.

I have cancelled my membership following an absurdly expensive parking fine that was sent to debt collectors even while I was contesting it. I definitely used the parking registration system but apparently ‘it happens all the time’.

Busy but great facilities, free parking if you’re lucky enough to get a spot; but don’t forget to validate at reception!

Average swimming pool Prices are skyrocketing

Excellent facilities I love that they have so many classes !

Very friendly there is a gym swimming baths soft play all very busy so must be pre booked there is a cafe too

I Really Enjoyed Going There With My Support Worker Ben Williams And I Enjoy Swimming With Him And Make New Friends.

I am sorry, but place wasn't up to my standards of hygiene. Also it wasn't clear that we would be using small pool. Overall pretty yucky, wear flip-flops!!!!

I have been a member at leisure centre almost 4 years. Never had an issues on the gym floor even when it is very busy or one of the Gym instructors / Personal trainers training someone. But today I was stopped by Personal trainer middle of my workout and she asked me to stop and move away from Ski machine because she needed for hers client. Never in any gym that has happened to me in my whole life. Kicking out someone half a way through workout and dropping heart and and body temperature and ask come back after they are done can lead to severe some kind of injury. I felt very upset. Went downstairs to give my feedback to manger but response was very poor. Also gym floor is not the cleanest as well as female changing room and toilets were very dirty. Sinks in toilets were full with some kind of black dust/hair and water did not go down the sink. I hope management will pay attention what is happening on the gym floor and incidents like it not going to happen again.

Great range of equipment in gym and good facilities.

Would not returning as the manager was rude and had a disappointing experience with this gym. Despite booking through their online system, the gym was due to close and not update their website, leaving me and my family without the service I had arranged. When I approached the manager for assistance or a refund, I encountered rudeness and an unwillingness to help. This lack of customer service left me frustrated and dissatisfied with my overall experience.

Top notch swimming pool, very clean, new resources

Only visited the cafe but the selection was good and the staff friendly and helpful

Really lovely fairly modern huge pool and I like the current green views - although they will probably build on the land soon... It's pretty functional, no slides or fun attractions except when they host Atlantis Splash!

Currently running a car parking scam - entered my reg on the tablet at reception but still got a penalty notice. Been informed that they can rescind it if I pay £20 or take my chances appealing with the third party parking form.

My daughter has swim lessons here every week. She is doing great, when she first started two months ago she was frightened of putting her face in the water. She could not swim without an aid. She now swims under the water and can swim without an aid. Her confidence in the water has grown immensely. She wants to keep going with lessons and progress to do synchronised swimming after watching them rehearse whilst waiting for her lesson to start. Watching her swim and the pure joy it brings her is the highlight of my week.

Good but don’t forget to register your car

PARKING SCAM - DO NOT GO TO THIS LEISURE CENTRE - PARKING SCAM. They say to enter your car registration and you still get fined regardless. Just look at all the other Google reviews of people all reporting the same thing. SCAM!

It's freezing 🥶🥶🥶 in the dressing room. Please change this or I'm not going again 😭😭

Had a three day trial. Gym and pool are both large, but that's where the positives end. Changing rooms and showers are filthy. Toilet paper was on the floor for three consecutive days when I went. Toothpaste and what appeared to be mud had been sprayed up the shower cubicle wall. Jacuzzi hot tub is cold, not heated at all. I sent an email asking how often the changing rooms and showers were cleaned, and what the temperature of the hot tub is set at, but I never received a response. A couple days after my trial finished. I received a marketing calls from the leisure centre asking if I’d like to sign up with them. I explained that I had emailed but received no response and I asked them on the phone how often the showers were cleaned and what are the temperature of the hot tub was. They told me that they didn’t know how often the showers were cleaned and that it’s supposed to be done by the lifeguards..they told me that they didn’t know how often the showers were cleaned and that it’s supposed to be done by the lifeguards. they also told me they don’t know what the temperature of the hot tub is set at and that they would speak to their managers, who would then gets back to me. I wasn’t surprised when I receive no response from management after waiting two weeks for one. Conclusion: For more than £40 a month, I would expect the changing rooms and showers to be cleaned at least daily and I would expect professionalism from the staff. Unfortunately both of these things are not apparent and I would warn anybody before taking out a monthly or yearly contract with the leisure centre that you check these conditions for yourself. If I had actually received a phone call back from the managers I might well have ended up signing up to the leisure centre because it’s closer to me than other gyms. However, I have now signed up to another gym which happens to be a lot cheaper and the quality is much higher.

Had a three day trial. Gym and pool are both large, but that's where the positives end. Changing rooms and showers are filthy. Toilet paper was on the floor for three consecutive days when I went. Toothpaste and what appeared to be mud had been sprayed up the shower cubicle wall. Jacuzzi hot tub is cold, not heated at all. I sent an email asking how often the changing rooms and showers were cleaned, and what the temperature of the hot tub is set at, but I never received a response. A couple days after my trial finished. I received a marketing calls from the leisure centre asking if I’d like to sign up with them. I explained that I had emailed but received no response and I asked them on the phone how often the showers were cleaned and what are the temperature of the hot tub was. They told me that they didn’t know how often the showers were cleaned and that it’s supposed to be done by the lifeguards..they told me that they didn’t know how often the showers were cleaned and that it’s supposed to be done by the lifeguards. they also told me they don’t know what the temperature of the hot tub is set at and that they would speak to their managers, who would then gets back to me. I wasn’t surprised when I receive no response from management after waiting two weeks for one. Conclusion: For more than £40 a month, I would expect the changing rooms and showers to be cleaned at least daily and I would expect professionalism from the staff. Unfortunately both of these things are not apparent and I would warn anybody before taking out a monthly or yearly contract with the leisure centre that you check these conditions for yourself. If I had actually received a phone call back from the managers I might well have ended up signing up to the leisure centre because it’s closer to me than other gyms. However, I have now signed up to another gym which happens to be a lot cheaper and the quality is much higher.

I’ve given up with Hengrove leisure centre for virtual spin classes. The last 4 times I’ve been there the virtual class isn’t set up. Sometimes I can find the staff and they try and set it up, but sometimes they’re not around. It should be standard practice that before a virtual class, someone on shift checks it’s on. I’ve even tried the first class of the day at 6.30am and it hasn’t been turned on, which mean management either aren’t showing their staff how to set it up, or management don’t ask their staff to check the set up at the start of the day. Wastes my time and ruins my training. I’ve given up.

When we walked into changing room, it was so cold!! And we used children pool it was tpo deep.and too cold for my toddler who was shivering whole time as her lips wete turning blue so we took her out and had warm shower but shivering again in changing room. Felt it not suitable for toddlers or babies. We couldn't find family changing room so apparently they doesn't have any.

Well equipped commercial gym, lots of classes, big swimming pool

The kids pool is made shallower for swimming lessons...but at no other times do they do it for kids public swimming so I am unable to take him there. Seems weird.

Went for the bouncy castle which is great. The cafe area could do with a good clean though. Was there at 9am and would have expected the area to be clean at that time. Friendly staff.

Great gym, spacious with many equipment. Staff is friendly and helpful.

Gym have a good equipment, Swimming pool the best time to go: morning or past 7:30 pm Showers need more cleaning and steam room

Lovely place to go limpet size swimming pool lovely sauna lovely cafe you could wish for a better Leisure Centre well staffed health and safety conscious look forward to going their regularly

Another venue being destroyed by its car park managed by a scam third party. You will be told you're entitled to free parking if you enter your number plate into a small computer near reception. Enter it all you want, you will still get a £100 fine a month later from Smart Parking. Leisure centre not interested and Scam parking certainly aren't. It's pay the fine or we send bailiffs to collect it. All this because I took 5 year old for a swimming lesson.

Has everything you need. Gym equipment is well kept and modern for the total price you get a lot for your money and the staff members are friendly and helpful

£170 fine threatened for parking there despite paying to use the facilities. The registration machine was in the entrance lobby the first time I went. The next time they weren't there but tucked behind adverts past the turnstiles which i didn't see until after the swim. I'm not going again, it's so punitive, I'll go to any other pool that actually wants you there

Pool is great, shame about the stains on society that run the car park.

Nice leisure centre with great facilities for games.