Heidi's Patisserie in Havant

Although the cakes were ok and reasonably priced this is yet another unfriendly cafe/shop in Emsworth. It’s a lovely town why are all the staff so miserable?

The Eccles cakes were larger than normal , looked okay, but probably way up there as one of the best I’ve ever had. Super buttery puff pastry and delicious fruit. Would highly recommend.

I doubt I have ever tasted a better Pasty in my 61 years on this planet. Oh my what a delight! Top marks and great simple service

The pastries here are freshly made on site, well proportioned, exceedingly tasty and excellent value for money. The teas and coffees are also good. Don’t use high street chain coffee shops when you have superior price and quality just round the corner. Shop local

A brilliant local bakery (take away only) with a great range of hot and cold products. We both enjoyed a hot pasty and a pastry for our lunch, during a walk.

Awful service, no option to eat or drink in. Snappy staff. Never returning. Didn't give me chance to look at the items in the cabinet before barking, "Yes?"

Myself and my wife were visiting Emsworth and noticed Heidi's Patisserie in the Town, we use to go to the same shop in Hayling but unfortunately it’s been closed down but knowing the quality of the Hayling shop I decided to enter to purchase 2 filled rolls , firstly we were served by a young girl who was a bit abrupt when asked if the had Cheese salad a ham salad or cheese & onion Rolls/Baps well she turned to an older lady with straight hair. Unfortunately I did not get her name but she was the most Obnoxious Person I have ever met, Oh that’s all we have (which was around 30 Rolls) just a snappy response & No help what-so-ever however I did purchase 2 filled rolls which when we ate them seemed like they were at least 24 hours old, Hard rolls & rubbery cheese, Where did the shop get there staff from, They certainly need changing personally I would say Heidii’s closed the wrong shop down, The Hayling shop had much more fresher Food & the most courteous staff. Sadly to say but they just lost another of there customers , we definitely will not be going through that shop door again.

Asked for a specific roll of Stilton and honey due to dietary need, was completely shocked by reply from someone called Caren “no we only make rolls once a day” won’t bother again. Shame used to have lovely staff.

We were really disappointed to arrive at 2.15pm on a Sunday to be told they were not serving hot drinks. We were advised to go elsewhere. We got our drinks from Costa and as we were parked outside we watched as a least 12 other couples walked in and straight back out again! So sorry that you lost so much business when others are glad to serve their customers.

I really miss Heidi's on Hayling but found they were not as fresh as they used to be, so finding myself in Emsworth and peckish I went for a snack, hearing the company had down sized and revamped. I found one member of staff making patronising comments about the customers. The bakery products look delicious and should be for the prices, but the bakewell tart lacked flavour, not a hint of almond in it. Do they bake their own still? I wouldnt go out my way to it .

Treated ourselves to cake and coffee at this lovely bakery with cafe at the back of the shop. We had an Eccles cake and a Strawberry Tart, both delicious and very reasonably priced. Staff were friendly and the place very clean

Stopped to get some lunch, after drooling at the cake selection, such a great choice. Had lunch in the cafe at the back section, good food and great service.

Go here most mornings at the Emsworth branch! Staff are so positive and friendly and know my order before I even have to say it! Fast and organised! The food is really good defo recommend!!

Bakery products cheerfully served. Nice selection of rolls, sandwiches, cakes, etc friendly staff and good range if drinks.

Only giving this 1 star as I’m required to rate it with something. Staff very rude and a hair in my sandwich. I can’t say anymore apart from I won’t return and there are far nicer eateries in Emsworth with pleasant staff and hairless products. Manners cost nothing.

always enjoyed having a coffee and pastry at their Emsworth shop. Regular customer at their Petersfield branch, shame it closed just before virus. However have emailed them and got no reply and clicked on opening hours. All shops are closed, wonder if this is permanent. Anyone know?

We popped in for coffee and had a cheese scone which was massive, well risen and really tasty. Ideal with the coffee and a good price. Served with a smile too. Excellent.

Very busy on the morning we visited. A gingerbread man was bought for our granddaughter. She enjoyed it tremendously. It came with a full head of sprinkles

This bakery sells sandwiches, sausage rolls and other savouries as well as a range of cakes and bread. There is a cafe where you can have a cup of tea or coffee with one of their delicious cakes. It’s a popular place and well worth trying. There is parking close by in the main car park.

Lovely cakes and drinks at a reasonable price. Service very efficient and friendly. There was a stream of people coming in which suggested it was quite popular. The choice of savoury food looked good.

Visited while the Christmas lights were being switched on on Friday. Had the best Hot Chocolate. So good we called in twice. Lovely friendly staff and the best mince pies. Particularly the Viennese.

I have brought my grandchildren here when they visit since they were babies so they love coming here. Choosing from the great array of cakes and sandwiches plus hot pastries, and then to choose a drink....simple pleasures but they can’t wait to go there each visit. And when I visit them and their families I always am asked to take loaves of Heidi’s bread..it’s so good. The staff are always patien5 and helpful with the children too.

Warm up cuppa after a lovely walk along the quayside Fabulous! Definitely recommend a visit friendly staff

Fairly quick service, polite, pleasant and efficient staff. We only popped in for a coffee so didn't get a chance to sample their food, but judging by what we saw served up to other customers and listening to their comments, there didn't appear to be any complaints.

Tea Time place with good coffee and lovely cakes and pastries. I weakened and chose real forbidden fruit, a Mille Feuille. Heavy cream but good pastry.

The staff are pleasant and the food is good and fresh, fairly inexpensive as the sandwiches I think are a lot larger than a normal sandwich, I find 1/2 of one is enough. The bread is nice and fresh and their Bakewell tarts are to die for! Would be nicer though if the seating was at the front instead of at the back as it feels a bit like the seating was a last minute idea

I am a regular here for a full English breakfast and just love it being freshly cooked.

They have very good sort of breads and rolls. The staff is very friendly and helpful. I would like to recommend the place.

Nice central location for this patisserie tea room. Nice ambience and good service and affordable prices. Cream tea was very nice.

We just popped in for a quick coffee and hot chocolate and a cake after travelling for a while. The hot chocolate was extremely good, as was the cake. Couldn't fault the service, very slick and professional.

i actually make a journey to there for cakes people say they are pricey ! But the eccles cakes and iced apple doughnuts are the best!

Have been coming here for many years and can never fault the staff or the excellent quality of the food. Would highly recommend.

This is a must for anyone, young or old! Sit down or takeaway are both excellent options. I regularly participate in the takeaway option, as they do the best Cornish Pasties and superb cakes. The service is always friendly and it is so inexpensive. Top Place!

Wonderful service and lovely food my daughters really enjoyed their food (a jam doughnut and a cream cake) and ever since they have both been wanting to go back.

Really attractive cakes, pastries, pies, quiches, breads ... And a place to sit down and enjoy a light meal.

Visited Emsworth on Rememberance Sunday 11/11/2018. Felt in need of a warm drink and a simple snack. Heidi's Patisserie provided both. They have an excellent range of meals ranging from light bites to a full meal. The service and prices can't be faulted.

We grabbed a coffee and pastries to go as we travelled through Emsworth on Monday, and were sorry not to be able to try more of the enormous cakes and buns on sale. We will visit again, when we don't have a large lunch planned!

It is rare nowadays to find a Patisserie, but this was a beautiful find and one worth looking out for, you can eat in here, but this time we just bought cream cakes to take away. All of a very good standard, we had to fight over the last strawberry tart.

We were travelling to Portsmouth and as I used to visit here with my parents we decided to call in before a walk around the duck pond for a leg stretch.

Lovely and very tempting produce! Love the warm sausage rolls, and the sandwiches are really tasty and packed with filling. Too many scrumptious cakes to select one favourite!

We called in for a lunchtime snack and coffee. Served by a very nice young man who took our order and delivered it promptly. Gorgeous bread for our sandwiches which prompted us to buy a loaf their. The shop is very inviting with all the cakes and pastries.

We stopped here for breakfast instead of eating in our hotel.

Made us as ex pats living in the USA feel very nostalgic for a proper bakery.

Heidi's is known for its gorgeous cakes and it dose not disappoint. Breakfast or lunch are lovely and to be honest I would have given them five stars but the filter coffee is not great. Whether its the coffee or the fact its sits for too long on the heater I don't know but my advice is.... have tea.

Went for a pastie and a sausage roll.was very nice and friendly place.the food is very nice from here but it is expensive.but having said that I would eat there again.

Just popped in for a bite to eat and glad we did. The coffee was very good but the cakes are out of this world. You must also try the cheese straws, the biggest I have ever seen and very tasty.

By the looks of things I'm pleased we didn't eat in so this review is for take out only. The millionaire shortbread keeps us coming back. The cheese straws and cheese scone are consistently good. The cream slice as good now as 20 years ago when I worked next door.

Today was my first visit, I ordered a flat white coffee and a brownie, which should be quite simple.........I was given what I can only describe as an espresso with milk foam on top, not a flat white by any stretch of the imagination. The waitress returned after 5 minutes to say they did not have any brownies. I walked out and over the road to costa where I received a flat white and a brownie as requested.

Having eaten over several years at Heidi's I am sad to say today was dispicable. The waitress said the food is now rationed as prices have gone up, so basically we paid £8.40 for toast as the mushrooms were so few, you could barely cover half a slice! We ordered mushrooms on toast, but really only got toast with a few mushrooms. It was so abysmal, I was tempted to buy them a punnet if mushrooms so no one else was subjected to such disgusting quality. The manageress reaction was to ignore the disgusting service and quality of food and despite complaining, she could not be bothered to resolve or amend the issue. To call herself a manager is questionable as she had no ability to resolved, rectify or deal with customers. She needs training - FAST!

Lovely Bakery and tearooms, reasonably priced and the food was good. The staff are helpful and it is a great place to stop for a snack if out in Emsworth.

Hermosa cafetería que venden algunas de las mejores una mayor tartas que he visto! Rollitos de salchicha aquí son las mejores que he probado nunca! ! Yo también tenía un tocino y queso brie sandwichera que era bonita, pero bastante seco. Estaba pidiendo a gritos la salsa de arándano. Si la salsa de arándano era una opción que estaría aquí cada fin de semana para uno! ! Ganas de volver.

Slow service, waitress didn't listen to order, 2 out of 4 cakes ordered not available. Not one I would return to.

Parte llevar tienda/Baker, en parte en la cafetería. Tentadora muestra de regalos para comprar/casa o tener en la zona de asientos en la parte de atrás. Siempre es bonito y limpio, el servicio es bastante bueno. Normalmente paramos allí para una taza de café después de un paseo por el lago.

Muy bonito pero muy traviesos! Tartas y Pasteles deliciosos helados caseros a un precio razonable. Realmente disfrutamos de nuestra donuts de crema

La segunda vez que he visitado este café y será la última. Las mujeres que toma su pedido siempre parece acosada, miserable y brusco. Me reuní con algunos amigos que no he visto por un tiempo, así que teníamos un montón de actualizarse para hacer. Por desgracia llegué tarde debido a un incidente en el tren, así que tan sólo nos alojamos por té y pasteles. Mis amigos tenían el almuerzo pero dijo que era normal. Las mujeres mantienen que rondan en nuestra mesa, así que nos sentimos que teníamos fuera alojado nuestra bienvenida. En un punto, una señora mayor con un marco de ayuda asistida me intentado apretarnos. Mi bolso estaba en el piso y una de las asas nos atrape con la rueda. Cuando fui a retirar mi bolso (me tuve que levantar el bastidor ligeramente), la señora wobbled entonces su mano frente a mi cara grapado misma constante. La señorita que me atendió fue testigo de este y dije "no puede ver eso? ". Su respuesta fue, "Ella es un ordinario; esto es todo lo que puedo decir sobre el asunto". No tiene que dar a sus clientes el derecho a personas exactamente! ? Decepcionante - obtenga su acto juntos! !

An unexpected chance for a midmorning breakfast arose. I went with a colleague who had a cooked breakfast and a very nice one it was too he assured me. I went for tea and chelsea bun followed by a very sinful Belgian bun. Would have preferred a latte but the machine was broken. All reasonably priced, one problem at the till - we had to query the bill because an item had been left off!! Friendly staff, attentive without being invasive.

We went in here for a light lunch and chose quiche with side salad. The latter was the worst 'side salad' we have ever seen - I would not give it to a rabbit! The two lettuce leaves were the dark green outside leaves of a very elderly lettuce and the rest of it consisted of a pile of grated carrot and three halves of cherry tomatoes. The 'dressing' was very sharp vinegar. On paying at the counter the girl first got it completely wrong suggesting we had had 'the meal deal' and charging us a lot more than she should, and when we pointed out that the salad was dismal she responded with 'No worries'! My husband said maybe not for her, and the rest of the staff stared with total indifference. We are not given to complaining a great deal, but we will never ever go to Heidi's Patisseries again!

I revisited Emsworth after forty years and hungry for a snack.I found Heidis and enjoyed the best traditional pastie I've ever tasted , anywhere in the UK

Invariably a wide selection of tempting sticky buns, doughnuts and some of the nicest Belgians (the edible kind) available locally. Decent coffee shop out the back, too. Always good for a visit as a 'Winter Warmer'.

Service seems to have improved of late. We had the special deal they do...cheese scone and a coffee for £3.40. The scones here are still superb...very cheesy, with a nice latte. Scones usually run out by lunchtime though..unfortunately.

I Love this place so so much. I long to find a 'proper' bakery which sell cakes & savouries that are fresh unlike the likes of greggs & other chain bakery's! This place certainly fulfils my love for a good bakery! They have a variety of fresh yummies that'll treat your tastebuds for sure!

Went here hoping for a lovely Sunday brunch however the staff and the menu ensured this wasnt too be. We're unaccustommed to cutlery being thrown down on table in front of us and general lack of customer service. This could be forgiven if the cafe was busy. However there were more staff present than customers. When the food arrived it was overcooked and tasteless. It really isn't difficult to cook bacon and eggs on toast. Then when it came to paying we were ignored by the younger members of staff despite stood at the till and them walking past twice. Only served when prompted by one of them saying and gesturing "there's a customer there". Avoid at all costs and spend your money elsewhere.

Heidi's is a wonderful place, I personally love to get a few cheese straws and a take out tea and sit on the harbour, but if it's rainy there's seating as well. Lovely staff.

Just wandering round Emsworth and decided on a coffe but were lured by the exceptional display of cakes. My husband had a viennese cake and I settled for apple and summer fruit crumble whcih was unusual but delicious. Will be back if ever in the area.

Just happened to come across this super little cake shop with a nice small cafe in the back, just had to stop and sample their food which was very good and good service too despite them being busy...

Fantastic traditional baker's stuff. Highly recommend the pasties and pies. Their Florentines are fabulous too.

Take away or sit in. A lovely choice of pastries and cakes to choose from. Welcoming and helpful staff.

We regularly visit Heidi's when in emsworth as the food and value is great but unfortunately again as like the last visit some of the staff really do put you off going back, They seem to be either a bit snappy (over worked perhaps) or really grumpy like it's an issue for the customer to be there. Its not all of them just some that work at the back. Please guys cheer up, you're doing a grand job just smile and change the attitude - we are not the enemy!!!

Had a lovely Cuppa and the best Eccles cake in a long time . Good service and didn't feel rushed . Good for families too . Menu was good and varied and takeaway was available .

Delicious food, served by friendly and helpful staff, in a delightful setting! Everything is freshly baked locally - and I always end up buying plenty of delicious and tempting treat!

Heidi's is amazing for everything. They do the most amazing triple chocolate muffin which I know every chocolate fan will enjoy - cheese straws never make it home !!

This cafe is located in the back of Heidi’s shop. It is a good basic cafe offering teas/coffees, cakes and basic light brunches / lunches.I had the scrambled egg and mushrooms on toast which was perfectly pleasant and tasty. I also had a filter coffee (free refill) which was good quality.The service is friendly, but occasionally can be slow when the place is full. I think this partly reflects that fact that most people go in there to meet up with friends and have a relaxing time, rather than for a quick meal.The food quality is good, with the highlights being the cakes which are the ones that are offered for sale in the shop – I partly like the fresh cream doughnuts!In addition there are newspapers available to read.The prices are towards the cheaper end for Emsworth.Overall a good, reasonable priced cafe.

We often pop here for a quick snack, always reliable food, toasted sandwiches, all day brunch etc. Prices have gone up a bit. Cakes are good value though, great selection & very tasty. Staff pleasant, if sometimes a bit pushed & rushed particularly in the cafe.

Excellent large portion sizes and even serves decaf (which is rare for Emsworth). All manner of cakes and scones and sugary delights to dazzle your taste buds and fill the gap between meals. I could see that they make a real effort to cater to the less able bodied and are run by really friendly people. Saw a number of seniors in wheelchairs there and the staff couldn't do enough for them.

Great occasion cakes that taste great. There is no limit to the skill of the cake lady in this shop. She can do virtually anything.

I live here and always buy Heidi's bread - wonderful stuff, especially the granary loaf. Beautiful texture, wonderful taste, toasts perfectly and makes lovely sarnies. My own children used to love buying the iced apple doughnuts so many years ago, and now I take my grandchildren into the cafe there and they always want the same. They are visiting at the moment from the USA, and the first morning after arrival is always 'can we go to Heidi's please'. The staff are great, the cost is reasonable, what's not to like?

Love the bread, the freshness, the cakes, the toasted sandwiches are gorgeous ... great service and luckily more smiling ladies of late ... used to be very grumpy now a pleasure to visit.

Had lunch here a few times..quite often our choices are unavailable ..the cakes are very nice but expensive , will go in again but would not be my first choice .

I have used Heidi's for many years and still like to go in every so often to pick up lunch and/or a cake. The food for takeaway is very reasonably priced and their hot Meat Pasty (Cornish Pasty) is the best I've ever had. I would also recommend the Belgium Buns which are very good value and very moist. I don't have a bad word to say about this store and will continue to visit whenever I am in Emsworth!!

Stopped here for coffee and light lunch. Basic cafe but clean and good value. Menu choice sandwiches, filled rolls and baked potatoes - perfect for brunch. Friendly staff

Visited here for brunch and had the biggest slice of toast with bacon and poached eggs on I have ever had. Very tasty and extremely filling. The staff were very friendly and were very quick to deliver. They are on the go all the time. There are some lovely cakes to have as well if you can fit them in.

Arrived 2.05pm told no food available! (The only café I have been to that does not serve food) only what is left in the shop, so we ordered a pasty and a sausage roll, both very good but as we were finishing them and debating which cakes to order the bill was slapped down on the table! making it clear no further orders were welcome. Had filter coffee at £2.30 for very small cup but thought it would be OK as refill promised on menu, but none offered or available. Staff in huddle with friends at end of café. Very poor, will not return.

I took my daughter and her son for lunch. Well, the woman serving us was extremely miserable and we should have got up and gone somewhere else. She never once made eye contact and kept huffing and puffing.The order was simple but she still managed to get it wrong. I ordered a prawn roll and got a brown grainy sandwich that she opened out of a cellophane packet. The milkshake was like water. The Vegetable pasty and the cheese pasty were disgusting. Hardly any filling and were really hard to cut with a knife - obviously been kept warm for hours.We thought things couldn't get any worse and made the mistake of ordering 2 apple donuts. When I found the apple filling it was like baby food but tasteless.Awful, expensive and uncomfortable experience - one that will not be repeated. Oh and we ordered tea for 2 and got a piddly little teapot that she offered to refill with a grimace.Staff and food horrible.

A fantastic old fashioned homemade bakery with such a massive selection! Sausage rolls and cheese scones were super. Our family tried a variety of cakes and all were delicious! Sadly didn't have time to stop in any of the coffee shops on site at all Heidi's but will next time!

from the outside it looks like a bakery but when we ventured inside there was a lovely coffee shop. it is light and airy and the staff are friendly and helpful. this place has table service which is quite rare these days

Bacon and cheese melt is a tasty choice. Breakfasts too. Lots of different cakes and pastries. Tea, coffees, hot chocolate, milkshakes and fruit teas. Soup of the day and sandwiches. Friendly staff.

We bought a battenburg cake (well, maybe 1/2 a one) and were shocked at the price. I mis-read the price label - so my fault. The cakes were on display in this bakery...I can not bring myself to tag on the word..patisserie...but the one we got was in the bottom tray of a storage cupboard. The shelf was pushed back in with a foot. REALLY! Won't go back.

Lovely selection of pastries, both savoury and sweet. Occasionally call in whilst walking our dog, never sit in of course but get a nice loaf of bread, and some sweet pastries. Only downfall is how quickly the bread/rolls goes stale :(

Service is very good and the food excellent for the price. Milkshakes are good and the cakes really tasty. My pasty was ok, just maybe needed a bit more seasoning

Very slow service but the croissants, rolls and flapjacks are some of the best around. The place to come for tea and coffee.

We have visited this Patisserie on many occasions (more than 10) and I can't remember ever being satisfied, let alone pleased, with the service. There is nothing wrong with the coffee or the cakes/pastries that they serve..... if you have the patience!!

We visit every few weeks, and it's still the best place for a coffee and snack in Emsworth, in our opinion. Prices are reasonable and the place is nice and clean and tidy. Best cheese scones you're ever likely to eat ( and we've eaten many!) and the cakes are superb. Best value cafe in Emsworth too, we reckon.

Sat at one of the many dirty tables because there was nowhere else to sit only to hear the waitress say to another guest, "can't wait untill 2:15 so we can stop cooking food." But then before we could order she said suddenly decided to stop cooking food right then at 2:00. She then saw me looking at a menu and said "that menu is finished now, you can only have food that is already prepared in the shop." No apology. I left then. I was not going to give them my custom, you shouldn't too. Serving their customers is obviously too much trouble for them.

Looks clean enough, but cannot comment on the food since we sat down waited and waited for someone to take our order, then after at least 15 minutes decided to get up and leave.Found a nicer café by the yacht club, friendly quick service & good food.

We visit here every few weeks and really like the place....one of the reasons is that the prices are usually a bit cheaper than other cafes in Emsworth. Unfortunately that no longer seems the case, but we will still visit again. Food is excellent and drinks really nice too.

Offers the best patisseries for you to indulge in and enjoy Heidi,s offers freshly baked assortments from , sandwiches, rols and cakes, and friendly staff

I want this review to be constructive criticism for this delightful little café in Emsworth.Positives - bright, clean, inviting, friendly staff, good seating, good selection of food.Negatives - 3 items unavailable at early lunchtime (2 fillings & 1 bread choice), takeaway customers being served before seated customers, unorganised staffing - lots of running to front desk and back to kitchen...I really like this place and the food was great after a long time waiting for it. The staff are polite & were so apologetic for delay and unavailable choices. It is a comfortable, bright and airy café which I would love to see do well - I will give it a second chance next time I am in Emsworth and really hope they can sort out their organisational issues.

Stopped for lunch recently - very busy so don't be surprised if it's full. Had bacon and mushrooms which were delicious. Pleasant surroundings and nice staff - takeaway cakes looked very yummy. Recommended.

We had breakfast here, which was lovely but a bit pricey. Large selection of cakes, pastries & pasties. Worth a visit but as a takeaway.

Heidis in Emsworth serves the most beautiful food and cakes with lots of other local goodies for sale ideal for breakfast lunch coffee and snacks set in a beautiful setting near the shoreline at Emsworth