Costa Coffee in Havant

This is a very dirty cafe. The toilets are beyond vile and the manager needs to hire a cleaner to clean multiple times a day. The cups and glasses came out stained. The staff on the tills are nice but I won’t be returning as it was just too rotten.

Best manager in town, such a lovely guy

Amazing coffee, probably one of the best that I have never tried. The team is great and the manager is super friendly and attentive. Great experience as ever!!!

Great coffee, I have a lot of special requirements and the manager (I think his name was Alessandro or something ) was incredibly helpful and hospitable. Fantastic to have such an inclusive shop that caters to the needs of its customers with care and passion.

It's a Costa. Nothing great about it but nothing bad either.

It's a Costa. Nothing great about it but nothing bad either.

A very positive visit! Staff couldn't have been more courteous amd iced latte was sublime! Felt very clean and safe! I will tell all Koreans! Visit and use this place! It is the best Costa in the United Kingdom

A very positive visit! Staff couldn't have been more courteous amd iced latte was sublime! Felt very clean and safe! I will tell all Koreans! Visit and use this place! It is the best Costa in the United Kingdom

great service, sam made really nice drinks for me and my friends

I'd rather Costa than Starbucks

Terrible experience - useless and very rude staff, coffee took ages and somehow ended up being lukewarm. Ridiculous.

a traumatic experience plus the coffee tasted bad

We love coming to this Costa. The staff are great and make an effort to interact with us. The coffee is always good. A little escape from the day.

They are the friendliest people I’ve ever met! Thank you so much for your sweetness🙏🏻 I’ll never forget the help/service you willingly offered🙌🏼

Lovely helpful staff, great coffee.

Very rarely go in costa just was nice treating myself to coffee before go to work bit of me time ⏲️ staff very friendly atmosphere was relaxing here in the morning no idea what going to be like later in the day

Costa is Costa. There's not much else to say.

Worst place to have a coffee or tea. The place is full of thieves, drunks, and junkies. You can not feel safe at all. Plus all the mugs and pots are all dirty.

Always great service with a smile

For the second time in a row, I have walked out of this Costa without being served. The service is diabolical in there. If they are not having a good old catch up with one of their regulars, and completely ignoring you, then they are both making drinks, at their own leisure, no rush, all the time in the world! The fact that you have to say "be with you in a sec hon" 3 times while you make 1 drink tells you how efficient they are not. It wasn't busy, they weren't rushed off their feet, it just genuinely felt like they really couldn't be bothered. Won't be back, ever again, Starbucks far outshines Costa in every single way.

The building is pretty wheelchair accessible with level enterance, and the staff are friendly and willing to help you move stuff to get in to a table. There are two charging socket tables, the rest don't have them. Overall I would recomend

Phoebe and Kate were incredibly welcoming and friendly. Kept the place neat and tidy and served up some great coffee. Super relaxing atmosphere.

Has gotten very dirty and staff don't seem interested or bothered with their job. Atmosphere is very tense and not welcoming at all.

Well, I'm sad to be doing this review. I live locally to Complain Costa and I'm a regular customer. Up until today I've always thought the place was top drawer. Friendly staff and good coffee. Until a little incident today. Initially dealt with then double standards occurred.. This was addressed with Kaleigh the deputy manager, who had spoken to me about an issue earlier during my visit. When I replied to her regarding the 'double standards' occurring she clearly had no idea how to deal with it, I was told to ' F***k Off, I'm leaving soon' and walked away. Fantastic response Kayleigh. Totally and utterly unprofessional. As a member of the management team, you should deal with complaints and concerns of customers. Most certainly not in the manner in how you addressed me. If you can't deal with this type of query from a customer then you really shouldn't be in a position of responsibility. I'm sure my complaint to your senior management will filter down to you eventually. Maybe think next time before you challenge a customer. Best of luck on whatever adventure you're moving onto.

I went a few days ago with a friend and Amelia was lovely! Very nice to chat to whilst ordering or whilst she’s making the best coffees Costa have ever seen! Amazing energy ❤️

Always good nice staff always busy

The two girls that worked there do not listen to orders were really horrible when I corrected my drink and really made me feel horrible

Costa London Road is a popular coffee chain serving a range of delicious hot and cold beverages, snacks, and sandwiches. Its comfortable seating, friendly staff, and free Wi-Fi make it a perfect spot to relax and enjoy a cup of coffee in Brighton.

E' sempre un piacere trovare un Costa quando viaggi... Ottimi prodotti dolciari caffè buoni

Very Inclusive Place as staff are always very polite, good coffee too

I come in probably at least 4-5 times a week and staff are always exceptionally profesdional, fast and friendly.

I came in on a bank holiday. It was quiet so got served straight away. 2 girls behind counter carried on chatting. Then 1 who made my drink was more interested in her mobile phone which I guess is why my cup was only 3/4 filled. Now it's £4.20 per cup I would have hoped for a full cup. On a plus side at least I was told to enjoy my drink.

Had coffee there today ( 22/12/2022) with raspberry cake l, there was a funny smell in the cake spoke to the lady who worked there, to my surprise the way she said to me THIS IS HOW RASPBERRY smells was SHOCKING!!!! The smell was disgusting honestly, I’ll never have coffee there anymore ( rude lady!) She said OK in a rude manner and went back ignoring me! RUDE

Everything you’d expect in a costa. Staff were really friendly

This lovely. Costa is busy most of the time. It's got friendly helpful staff who work hard. They make great coffee

Good supply of festive and regular food. Good for shoppers. Pleasant staff.

Really nice Christmas drinks the chocolate orange 🍊 was delicious. Toblorne lata with cream is good too. Inside and outside seating too. Good choice of cakes

The toilets need checking on more frequent

Always friendly helpful staff who stay smiling (even when dealing with the most awkward or difficult customers) and make this the best of the Costa coffee shops in Brighton, in my experience. I look forward to my lunch breaks and seeing the lovely team, thank you guys! You can't beat a Costa coffee and it is made all the more enjoyable by the greeting I get from the staff, when I visit :D!

Question ?.....How many women does it take to serve 1 customer. Answer....4, and even then i still wasn't served ! They were all too busy chatting to the customer in front of me so i walked out. 1 star and that's just to get me posted.

Asked an employee to clear the table for me (previous customers had left a mess!) as my children were already sitting there, I got told "I have to clean outside first" (considering there were NO customers sitting outside!!) The employee went outside, cleared the mess..came back in and carried on doing some other cleaning. Completely ignored my request! I would have thought they would deal with the customers already in their shop FIRST! In the end I cleared the table myself. This is bad customer service.

I work as a barista at a different coffee shop where we actually put effort in our coffees. Been getting a latte from costa for the past week almost every day but they dont really taste good. Took me a few days but realised they dont clean the groups before getting more doses so it ends up letting pieces pf burned coffee from the previous drink in the one im ordering. Milk is not properly steamed and always burned and coffee brewing is too quick, maybe they should check the grinding of their coffee or start not serving burned coffee to people. Very disapointed.

The facility was absolutely spotless at the time we visited. Very friendly staff and great quality coffee served in a timely manner. The only issue at the time was the toilets were out of order apart from the disabled one. Other than that absolutely recommend visiting.

Nicest barista i’ve ever found in a costa so chatty, out side seating with killer seagulls.

Always popping in here, where I work we all go on a Thursday. Massi is lovely, always so friendly and chatty, a lovely Man. Wouldn't go to any other Costas. Well done Massi we all love you

Pleasent atmosphere, the coffee tasted like real coffee and nice staff.

Costa Waterlooville is situated in the precinct not far from Wilkos. The usual excellent Costa coffee and I had a Bakewell tart. Friendly staff

Nice place. The usual Costa experience.

Costa's seem all about the same. But this one is better than average - very clean and exceptional helpful staff

My daughter and I love a trip to Costa normally, however we were very disappointed at the poor service, lazy uncaring attitude of the female staff in London Road branch in Brighton today. Clearly too much trouble to have clean cups available for customers, far easier to give disposable cups out. Also no whipped cream or marshmallows available for my hot chocolate. Also the assistant refused to sell me a takeaway drink 20 minutes before the store closed as they were “not really taking any orders now”. I won’t be going back.

Awful hot chocolate today at this branch of costa… asked for an extra scoops of powder but didn’t get one. Was more milk than chocolate and barista had her hands all over top of cup when placed on saucer…. Couldn’t drink it. Waste of £6.10!

Strange practice, all rating is fake Now, I know why

It is long time that I am sometimes going to get a drink and study there. I really appreciate everything there for drinks, services and staff and all.

Use this Costa regularly and today I've gone in like normal and I've notice the top counter when I put my finger thru was coming off with a sticky dust it and it hadn't been clean for a wile like 3 weeks I put it to the mixed race manager and staff who abruptly ignored me when I was telling him how disgusting it was especially during an endemic. They were so rude by ignoring me as a regular customer I won't be returning due to this its totally disgusting and they have shown how ride they are to customers. Their was 5 of them not one could clean what in 3 weeks. AVOID GO TO PRESTON ROAD 10X BETTER HAPPY WELCOMING STAFF QUICK SERVICE ULKIKE LONDON ROAD. #DISGUSTING

Fantastic Coffee.. Good service... Amazing...

The manager totally ignored us, when we asked if anyone was serving, he eventually asked a member of staff to serve us. Won't go back EVER.

Buon servizio all'interno.... esterno, un pochino di decoro non guasterebbe, poca pulizia

I wonder who is writing all that sweet opinions about this place. yes, very good location, nice interior (after refurbishment a few months ago 2021) but quality, the standard of served drinks, and politeness of some staff members are far far away from average Costa Coffee. Don't pop in for a coffee after 17:00, you can see dirty plates, take away cups around, display with cakes, crisps stands, and surroundings after earthquake or hurricane. It doesn't look inviting and appetizing. Also, someone should check the health and safety standards of this place. I'm so disappointed and will stay away from this place

Quiet on a Saturday, staff OK not the best or cleanest Costa,.

Their coffee prices have increased the quality of filter coffee is less,staff are impersonal and often busy chatting to each other when customers are waiting, have to say I prefer the coffee shop Nova over the road

Asked about 3 times for no coffee in my frostino got home and it had coffee in it ,had to throw away as I can't drink coffee :(

Really lovely staff, very welcoming. Enjoyed a lovely breakfast and relaxing time before starting work. Oh a very clean toilet!! Thank you!

Usual excellent coffee, plus Bakewell tart. Friendly staff. Clean tables and chairs. Good Covid distancing, sanitising etc

Lovely to sit inside and enjoy coffee with friends.

First time ever visit, not too busy, did not had to wait in queue inside

Lovely getting a coffee here and meeting up with friends and sit outside

Served by a wonderfully smiling lady with beautiful blue eyes. I was having a real bad day and she completely lifted my mood. I asked her name and she said Ella, so 5 gold stars for her. The coffee was alright too. Although seemed the management could do with a little work.

Not the nicest of costas, could do with a makeover. But the staff are friendly, especially the young lady with the scrunchie who regularly serves me my afternoon coffees, absolutely lovely girl!

Delightful service by a blonde girl behind the counter today, she had the brightest smile I have seen and truly made my day. I'm not normally a fan of costa coffee as I find the coffee a bit rancid and badly made, however this lady made me a lovely iced coffee with the perfect ratio of sweetness to cream. I have before been served by another man perhaps the manager and didn't receive such great service. Perhaps this needs to be reviewed by Costa London road, this young lady is sure to be their best gem in terms of staff. Great work.

My grandma asked me to write this because of how lovely the young blonde lady was who served her this afternoon. Her phone died and she went in to buy a coffee, and was immediately welcomed by the young lady and felt at ease by her kind presence. The lady then helped my grandma with directions and put a big smile on her face. I would love for this young lady to know that she made my grandma's day and that she is all safe thanks to her directions!

It's ok! The coffee is quite nice . The staff are polite. I am so keen on the local area. It looks a bit run down.

Really good on Covid standards with a hands—free sanitiser and friendly service, I'd definitely recommend trying a latte with a vanilla shot!!

It was nice, friendly service good ambiance

Yeah all these places are a bit mass produced but it's usually not too jam packed and has a couple of tables outside so it gets a star above average from me.

Friendly staffs n hard working too

Great place to sit and get out the rain when street drinking. Great art work by the side of the shop.

Felt very safe.and good service.social distance brilliant.

my mum and I went here tonight to try their new chocolate orange hot chocolate and they're the friendliest staff, very welcoming. loved it! also, the chocolate orange hot chocolate was very tasty!

Love Costa and London Road staff are so friendly and welcoming

Coffee maker and oven both broke this morning, but staff great

Very pleasant salmon sarnie outside in the sun. Can of bubbles and of course the best Tiffin you can get ! Service v friendly. Good spot for lunch.

A Costa is a Costa really. I've never found one worthy of a review before. In Waterlooville, the difference was made by friendly, yet efficient staff, despite arriving on an exceptionally busy Monday. Thank you to Mollie in particular, who made our great coffees with a bright smile and a friendly chat.

The staff are wonderful, it was so nice to have my first coffee out in over 6 months at this branch. Atmosphere was so calming and the coffee was so good! I recommend the honeycomb machiatto and the salted caramel brownie.

I love this place .. Amazing staff ,great food and the coffee well need I say more.. The staff are always cheery and good for a chat they go beyond most other coffee shops in terms of customer service. Ps the Cinnamon Cappuccino is delicious 😋

Visited Costa for a latte and toasted sandwich- both excellent. Friendly staff. Good table layout and hand wash and social distancing . We felt safe.

It is okay, the location makes me feel slightly iffy. But the shop is nice and the staff are lovely

It's an ok, costa this one.. Idea for a brief stop off meeting a friend..

Tea was hot and drinkable, my companion thoroughly enjoyed her Coffee

Yes good now it has re-opened. Friendly staff. Good quick service and prices seem to be more reasonable

Staff are friendly. Prompt service. Relaxed atmosphere. Safe seating areas within pandemic restrictions. Clean. Amazing coffee always.

Love a good hot chocolate. Always go to Costa for one.

dry cappuccino yesterday okay. good. not bad today? baad.. long. too hot. no 3rd chance. sorry. good coffee too important 😂

Great service... Friendly staff

Such a lovely place to sit and have a cuppa! Clean, friendly and super efficient. Charlie, Manager, runs a very tight ship so this coffee shop is well worth a visit. As a fellow Manager of a Costa Coffee shop, we can be very quick to criticise, however I feel no need to here!

Been here serveal times and always had good service, pleasant atmosphere and good coffee!! Unlike some Costas this one seems well run and kept clean even when busy. Always enjoy !!

Nice place....lovely and friendly staff

Always good coffee and pleasant atmosphere to sit and relax. Staff nice and very helpful. Good broad range of pastries and toastie treats. Worth a try. Just been to have a great Latte to warm up on this cold morning.

Very disappointed, staff ignored the fact that.a family were taking up a table eating and drinking their own food. This was london road, brighton

Fantastic coffee shop with many nice desserts. Great place to visit with kids too

Nice if yor deff coffe masheens very loud