Heavenly Desserts York in York

the wrong thing was delivered and nothing was done about it. rang the shop and they hung up when they said it had nothing to do with them. couldn’t get in touch with the driver

They were both ice cold on delivery

Was watching the tracking and the guy drove from the restaurant to another property away from mine cause I watched it and then to my property. 21.02 was my time slot when he picked it up and by the time it arrived to me it went up to 21.10. Ruined!

Half of the cookie dough was stuck to the lining paper! Very disappointing!

They have improved their quality, but the images they are using are misleading and the portions definitely not reflect the price

The food was lovely but I paid £3.50 for a can of Pepsi and £3.50 for a can of Fanta, £7 for 2 cans of pop is ridiculous

The food itself was really tasty, lots of flavour and sauce. However, the cookie dough looked completely different from the picture. It was not in a rectangular box and was instead a flattened cookie shape. This meant that it got stuck to the grease proof paper and you got a lot less in comparison. Previously, they have used these boxes (as pictured) but not anymore. Bit disappointing as they cost 10.95 each…

Excellent food & service. Restaurant very clean, a little quiet but that was purely time of day.

Lorien helps us choose, which all are very delicious. Nice and lovely

After a dinner and a trip to york with my parents who came from abroad, we visited Heavenly Desert , our family experience was heavenly and all thanks to Lorien , she made our experience so special that I was thinking this is how one look after their customer, wish her all the best cant wait to go back again and be served by the amazing Lorien again.

Family and I were served by Lorien - very friendly and enthusiastic about the menu, and helped us choose from the fantastic range of options. Couldn’t complain about the food or service - all 5/5

Lovely food. Adam our server was very friendly

Lorien - was fantastic - very attentive and made our coffee and dessert experience very enjoyable

Lorien was amazing ♥️ lovely service

Very good desserts and fabulous and friendly service!

Lovely desserts ! Our server Lorien was so attentive and really handled my nut allergy well.

Lorien is the best, we enjoyed our brunch here!! For the business owners: you may increase the number of staff, it will help with the waiting time

Note Google opening hour times are misleading, as eat in finishes 30 minutes prior to the closing times listed on google. We were told if we wanted to eat in, we would need to clean up after ourselves and mop the floor. Staff member was very rude, so decide to spend my money elsewhere.

Duy was lovely and the food/drinks were great!

Duy enhanced our experience with his outstanding customer service skills! From answering our questions about the menu to serving us with a warm smile and genuine kindness, he truly made our visit memorable.

Amazing service by Duy. Delicious food. Always a must.

Paid extra for extra toppings which I didn’t receive

Lorean, the lady that was servicing us, was uniquely kind, with experient professional manners and service! We never stop to enjoy and pleasure these kind of professional and educated people! Everything we ordered to taste were uniquely delicious! We appreciated everything, keep up the excellent work both in cuisine and service! August 30th, 2024

duy was really kind and helpful to us! thanks for everything, it was one of the best experiences i’ve ever experienced in york!!

Amazing desserts and impeccable service, we always come here when we want to treat ourselves. Our waiter Duy was very friendly and made the experience even more enjoyable.

The mini doughnuts are out of this world!

Best cannoli in York! Lovely place great with deserts and possibly the only child friendly place in the city on a Friday night! Can’t praise this place enough! Special shout out to the lovely Laurean who made my son feel like a king this evening remembering both his face and his favourite table!! Thank you!!!

Lorien was superb, so attentive. A great colleague

Lorien was fantastic and gave great service - food was delicious

Our server Adam although busy assisted with our selection , and fantastic choice, trio of shots, recommended in addition to a sundae. A great place for that heavenly treat. Much like most restaurants I do feel a 2nd rate customer when I see product exiting passed me by cyclists with coloured boxes strapped to their backs. Especially when wait times are long and only few customers present!

Super food.Excellent Service by Joshua.

Anastazja served us with friendliness and kindness. I also got a happy birthday surprise candle and chocolate writing. Such a nice touch. On the whole the puddings were ok, but I think we were expecting exceptional for the price. One of my sons got the wrong pudding delivered, but when it was replaced for the right one, half the ingredients that made it crunchy were missing. So it was a bland soggy mess. But we didn't want to say anything as we had already had to complain. We shared each others after that.

Lovely service by the young man, food was lovely

Lovely food, friendly staff and a chilled vibe

duy was really friendly and did fantastically

lovely food, drinks and adam was a great server :)

An English breakfast served cold, not much on the plate, a big total. You wait a very long time."

Ad.was rushed off his feet, but was polite and calm and friendly

Delicious three plates of Tapas style desserts. Mini doughnuts with dipping sauce was a highlight. Excellent service from Adam, who looked after us superbly!

Adam was really helpful today. Food was great and lovely atmosphere.

Nothing Heavenly here.... One young waiter, Adam, doing everything. Young girl doing nothing that we saw. Ordered two very simple brunch dishes. 30 minutes for coffee to arrive and 45 minutes for food. Overdone and luke warm solid. poached egg. Chopped tin tomatoes stone cold. Totally horrendous experience and one to avoid.

Great desserts and milk shakes! Our server Adam was great too.

Great food & service from Adam!

Adam was really friendly and provided a great service

I recently had the pleasure of being served by Adam at Heavenly Desserts, and I wanted to take a moment to commend him for his outstanding service. From the moment I walked in, Adam greeted me with a warm and friendly smile, making me feel immediately welcome. His knowledge of the menu was impressive, and he offered excellent recommendations that made my experience even more enjoyable. Adam was attentive throughout my visit, ensuring that everything was to my satisfaction without being intrusive. His professionalism and positive attitude added a special touch to my time at Heavenly Desserts. It’s clear that Adam takes pride in his work and genuinely cares about providing an exceptional customer experience. He truly represents the high standard of service that makes Heavenly Desserts stand out. Thank you, Adam, for making my visit so delightful!

This is our second visit and the food and staff, particularly Anastazja, are great. The place is looking a little tired in areas but otherwise fab

Anastazja served us and was very friendly. Helped us decide - so we tried the croffles! Amazing!!! Thank you 🤩

Had brunch here today with my friend..lovely food and great service from the blonde lady sorry don't know her name.I had the scrambled egg and my friend had the flatbread.Both delicious and our lattes were one of the best I have had just wish they were bigger!!But I did love the quirky glasses.We will be back to try the desserts which looked unreal !!Lovely place and all the food looked top notch !

Absolutely amazing experience and good never mind the service! Our waiter was Duy and he was a legend, great guy, was super friendly, welcoming and made my first time at heavenly desserts one for the books

Absolutely wonderful service, Anastazja was very patient and helpful. Brunch was tasty but the desserts were out of this world!! Would definitely recommend.

Food was extremely yummy, absolutely adored the deserts. Anastazja was a really kind server and I highly recommend this restaurant.

WOW. The drinks selection is legendary and the food is incredible. Wonderful atmosphere and very well priced for the quality and portion sizes, HIGHLY recommend 😀 Anastazja is an Angel 😇 thanks for the impeccable service!✨✨✨

Anastazja was bubbly and friendly. Food was delicious. Air conditioning was too cold.

Delicious food, lovely service from Anastazja

Duy was super cool!! Extremely lovely and definitely deserves a raise - Thank you for the lovely afternoon on mine and my husbands one year!

Lovely food, Niso the waitress was doing a sterling job keeping everything going even with it being a busy lunchtime.

Give Nisa a raise please and thank you.

Really tasty brunch. The Italian waitress was lovely, friendly and attentive. Would strongly recommend it.

Amazing food and great service! Thank you to Nisa in York today.

Was really looking forward to our first visit here but really disappointed with the service. Got seated, only one other couple in the place, waited ages for someone to come to the table, was told she would bring menus over. Five minutes later menus arrived, we chose what we were having and ordered them plus drinks. A while after the desserts arrived, still no drinks even after desserts were eaten. I asked where the drinks were and she went looking, apparently sat on the side going cold. Didn't want them at this stage after eating, they were taken off the bill but very disappointed, don't think we will return.

Gorgeous desserts Lots of choice Presented beautifully We will be back

Absolutely gorgeous place to have brunch, staff were very welcoming and friendly, the food was so tasty and fresh! If you're after a cute vibe, a great atmosphere and freshly made, tasty food then this is your place! We will be back on our next trip to York :-)

Beautiful venue, service and desserts. Thankyou to our server Shaan for making our quick treat ‘Heavenly’

I came in with my friend and boyfriend on the 24th August for brunch. Our server, Shaan, was very welcoming and such an amazing host. Will definitely come again!!

Great service! The place is very cute and pretty on the inside. We got the Shashuka and it was very good and had the perfect level of spice.

Really good service , waiter friendly

Great service from Nisa. Very helpful, friendly and looked after us really well. Great employee!

Nisa was our server. Very friendly and helpful. Amazing food

great service, great waiter (thanks lila!!) - bit noisy though only because of angry people from horse racing

anastazja was wonderful very attentive and looked after me and my girlfriend. she was very kind and he scran was banging

Excellent food and pleasant staff. However? Problem with being overcharged on the bill. Offer 10% which wasn’t applied, revised bill only discounted only 1 item, not 2, and tried to tell me it is an automated till??. Eventually got the correct bill.

Extremely disappointed. I’ve been many times before and it has been excellent but today half the menu was missing, the food was burnt and presentation was poor as well as staff being inattentive and chairs and tables dirty.

My favourite delivery cake … the milk cake with pistachio cream…..absolutely orgasmic 😝

It was really great visit, we had to wait a longer moment for anyone to approach as regardless not many customers inside but it wasn't to big of an issue for us. Desserts were super sweet and heavy but that's exactly the choices that we've made and what we hoped for. I will recommend this place to anyone who's feeling like having memorable dessert. Interior gives luxurious vibe to it all.

Ordered for delivery to our hotel. Ordered crepes but received waffles which we didn’t like so didn’t eat. Requested a refund via delivaroo but was told it wasn’t possible due to not having a good enough issue with it. Not happy want my refund

Ordered off Deliveroo and the images on there show the cookie dough to be quite large, so paying near £13 for it didn’t seem too bad, but when it arrived it was only about a third of the advertised size (about the size of a regular cookie you could get 5 of from a supermarket for less than £2)! It said nothing about this in the description, and Deliveroo said that, as I received the correct item, there is naught they can do for me. Very disappointing on that front. However, I obviously ate it and it was delicious, but I will be ordering from elsewhere in the future due to the ridiculous price point and false advertising.

Service was great and atmosphere was nice, unfortunately food was average and portions are tiny for what your paying for, I could have easily eaten 2x plates but not great for what you pay for.

delicious deserts great service from Shaan , made us feel very welcome

Shaan was amazing, running the place single handed and with a big smile on his face Food was so good! Fab place best service ever! ❤️❤️❤️

We had a lovely waitress Lila service was amazing. Food was good too. Thank you!

Went to this place especially for dessert, though they do offer breakfast/brunch type foods. Beautiful decor, great service and lovely food.

Visited Heavenly Desserts York today. We was late as we came 15 minutes after their closing time however they happily welcomed us in. Shaan, Denisa And Duy did absolutely amazing and really impressed us. We got 3 milkshakes, a mojito and a berry French toast and we got it served within 5 minutes which no other restaurant has ever done before. This has to be the best service I’ve experienced and the best food I’ve ever had. See you again soon 😆

Gorgeous food! Been here a bunch and it never disappoints. Absolutely recommend the blueberry French toast pudding and pistachio gelato. Server was absolutely lovely!

I visited Heavenly Desserts York with my family and it was an amazing experience. The food was great, the service was quick and the staff were very polite! Will definitely visit again!

Food was unfortunately cold but the service was very nice and helpful.

Very good first time definitely will be coming back , great service from Lila. Thank you

Great desserts and lovely place

Fantastic choice of food and drink. Lila was very good. Highly recommend

Nisa served us and she was really friendly and helpful with suggestions, the food is rich but just what you want. 👌

Food was great and Nisa was very friendly!

Delicious food. Lovely service from Anastazja- very welcoming and attentive. Thank you.

I was servedLila who has made me very welcomed and was able to give me time to decide food to order but also served me really well. She was really friendly and easy to talk to. Thank you Lila for making my experience enjoyable.

Food was amazing and not a ridiculous price for what you get. Lila was an amazing server, very friendly and helpful!

We ate at this place two times in like 24 hours because it was that good the first time we had to go a second.

I’m a regular here so the desserts did not disappoint. The reason why I am rating it 2 stars as of now is because today I came here with family. We were not seated until around 10 minutes later and we had gotten dirty cups from the bar. After telling the waitress, we found out she was the only member of staff serving. Poor girl was stressed out and was rushing around serving the whole restaurant. 5 stars to her and 2 to the people in charge of staffing tonight.

Desserts was nice as always but service has really dropped recent times. There’s only 1 waitress/waiter ever in and there busy running off there feet. We were waiting to be seated for 10 minutes even though seats were all free. Ordered some drinks and the cups were all dirty and smelt very off. Desserts came late and had to wait another 10 minutes for cutlery and ended up serving ourselves. Whoever is running this place get some more staff!

Although very busy, we were made to feel welcome, and catered to extremely well by the girl hosting and running food on 06/08/24.

Our waiter Duy was spot on, friendly and courteous. Recommended

5 stars for the man himself Duy. So friendly and warm! Despite coming in quite late he was full of smiles and so hospitable, which made our dessert even better! 100% recommend!

Extremely dirty plates and cups , melted ice cream, all had bits of other flavours as if the same scoop had been used for all . Don't be drawn in by the aesthetics.dissapointing experience