Heaton Park Boat House Cafe in Bury

No suelo ser de los que publican críticas negativas, prefiero simplemente ignorar y seguir adelante. Sin embargo, hemos estado aquí dos veces ahora y cada vez reciben el mismo servicio terrible. Básicamente, generalmente hay de 6 a 8 empleados sirviendo y no es estereotipado, pero la mayoría de ellos son adolescentes. A pesar de la cantidad de personal que tienen, todavía parecen servir a las personas en una cantidad razonable de tiempo. Cada vez que hemos ido a tomar un café y se tarda hasta 10 minutos en recibirlos a pesar de no haber cola por delante. Lo que empeoró hoy fue después de cinco minutos. Tuve que comprobar que alguien estaba haciendo nuestro café porque todo el personal estaba haciendo otras cosas, incluyendo la preparación de productos para reabastecer su nevera. Cuando planteamos que no estábamos contentos con el servicio, el líder del servicio claramente se molestó e intentó poner excusas diciendo que necesitaban que las neveras estuvieran abastecidas para que los clientes pudieran comprar productos. Bueno, lógicamente sugiero que se centren en hacer los productos que realmente han vendido en lugar de los que posiblemente podrían vender, especialmente cuando hay tanto personal haciendo otras cosas como limpiar, charlar y se necesitaron dos miembros del personal para abrir un cartón de jugo de manzana mientras esperábamos. Su actitud era espantosa además del ya de por sí malo servicio. Pagó £ 6. 75 para que un café con leche helado estándar sea tratado como barro. Lo evitaremos en el futuro, que es una pena, ya que disfrutamos de la mayoría de Heaton Park y venimos a menudo (los bebés vacas de las tierras altas son adorables y nos encantó ver la casa).

Absolute joke of a place, waited 35 minutes for 4 hot chocolates that cost an eye watering £17.20. Steer clear it’s just dick Turpin without the mask

absolutely disgraceful, people waiting for so bloody long for just a coffee , ran by a load of kids with zero energy to do anything , the prices they charge for the service is awful monkeys would run it better , if i could give zero i would

Where do I start? This place is an absolute embarrassment to Heaton Park. To keep is simple I’ll summarise (there’s lots more than this!) - Staff wandering around doing aimless tasks like organising tea stirrers (didn’t need any attention…) - Told a 15min food wait, just shy to an hour (wasn’t that busy at all…) - Burger+fries and chicken burger+fries, got order wrong - Blamed wrong order on me, saying I must not have been clear, asked to check receipt… of course they are wrong and order is wrong - they don’t accept any responsibility and ask if I’ll take it anyway… we do - because a chicken burger would take 30min as they’ll need to put it too back of the queue - excuse me what?! - Older female member of staff, on phone typing for around 6-7min when food bell is dinging… eventually she takes food to table while screaming ‘Ben!’ like there’s a murder taking place… - Food is embarrassing for the money (£17 for photo) There’s so much more I could say, but frankly it ends with the manager, who clearly just needs removing and staff who need a lot of training.

The 3 Pods are lovely if you book in advance for afternoon teas with a minimum spend of £60 per pod. The pod keeps out the rain, wind, and cold. Nice location overlooking the boating lake with ducks and swans and rowing boats. Pleasant helpful staff. But afternoon tea disappointing at £25 each: 2 finger sandwiches (egg/chicken), 2 savouries (sausage/egg), 1 scone with jam/cream, 1 cream meringue with fruit pieces, 2 different small cakes, plus tea or coffee. No good if you don't like sausage (2 items) or egg (2 items) or sweet stuff (4 items). How about a cheese sandwich/savoury instead? Scones were overcooked and dry and cream was too think to spread, sandwiches were pretty dull, sausage roll pastry was not cooked through, sponge cake looked dry, but meringue was lovely and pot of tea was nice.

Took my children aged 8 and 6 into Lakeside Cafe Heaton Park. My 8yr old asked for fish goujons. After a long wait they arrived burnt to a crisp plonked on a few chips. 3 burnt goujons priced at a whopping £6.50. I sent them back and got told they are supposed to be like that or the fish would still be raw. They looked like they had been cooked with a blowtorch. I would never go in there again. Bad service and overpriced awful food.

The most fabulous afternoon tea experience. Maurice and Nora looked after us very well, in the air conditioned Cafe Domes, situated next to the lake. The food was exceptional. The best sausage roll, the best scone, chicken sandwich was amazing... Just fab u lous 👍. Highly recommended, and looking forward to going back 👍

Had a lovely afternoon tea by the lakeside, in one of the glass pods, for my birthday. Maurice and the other lady who waited on us were excellent and really go out of their way to make your lunch a special treat. Service was second to none! We went on one of the hottest days of the year and yet with the air con on, the pod was definitely cooler than outside! Food was delicious and better value for money than some afternoon teas we’ve had! We had a delightful lunch of sandwiches, pastries, cakes and scones and then a leisurely stint on a rowing boat to finish our afternoon. Thank you so much to the team here for your attentiveness and dedication xx

Visited here in August and ordered a tiny ice lolly, cake and can of coke at a price of nearly £8! 2.50 for a tiny iced lolly! My friend had a tiny bacon barn at a cost of £5. The cake was dry and served on a tissue not a plate! The bacon barn wasn’t great either and one staff member was rude and seemed like she really would rather be elsewhere. Won’t be returning- will visit the other cafe near the farm instead.

£25.00 pound for a cream tea that did not come with a drink or very much of anything to be honest. 2 finger sandwiches and 2 prices of sausage roles and a couple of cakes and a scone

Fabulous! We enjoyed a wonderful afternoon tea in one of the glass pods. The staff were very attentive and the food was amazing! I loved that there were more savoury options than other afternoon teas I have had. We also enjoyed a bottle of Prosecco! It was Mother’s Day weekend, the sun was shining and we all had a fab experience. Thank you all!

This place is an absolute circus! A billion staff members wandering about like lost lambs and not a single one knows what is actually going on. Needs some serious managing and implementation of some form of structure

Badly disorganised, wrong drink made, not enough tables . Nothing properly labelled like how the kids boxes work or which way to queue up. Slow. Overpriced.

It was very good the service was quite fast and was very happy with the stuff that we ordered and was at a low price and was definetly worth it. We are definitely going back there soon!

I take my dogs for a walk in the park most days and stop for a coffee and cake two or three times a week They are very friendly staff and are very dog friendly Nearly always great quick service but on some occasions when there’s a long queue service can slow up. But that’s to be expected

Left in the lightening and storm with a terrified 4 year old, assistant called Sefton was, rude, nasty unprofessional, he didn't come to help and refused refund, all done with a terrible attitude, my advice do not book these boats with young children as the assistant is not equipped to be responsible, fobbed off by 2 other people, total shambles the entire operation

Second time I've been here and both times they've messed up the order. First time asked for sausages and was told they had none, had to order something else I knew kids wouldnt eat and waited half an hour for food in which time I saw someone else order and receive sausages. This time I waited 15 min after ordering food including mac n cheese to be told they had no pasta. Still waiting for replacement order as I type this 20 minutes later with 2 starving and grumpy children. Ruined an otherwise lovely morning. Staff are nice but doesnt make up for terrible service. Also received hot drinks after 5min which I cant drink due to face mask and will no doubt be cold by the time the food arrives! Not impressed at all.

Gutted we left our picnic at home, had to unfortunately come to this cafe. Sandwiches extremely basic, spread overly heavy with butter to the point I couldn’t eat mine, cake was disgusting and I had a 25 minute wait for a hot chocolate which wasn’t even hot when I got it ( work that one out 🙄 ) For 2 sandwiches, a hot chocolate, a carrot cake and a biscuit it cost me £16 😳 Well overpriced for what they serve. Staff more interested in shouting at customers to stand in boxes to wait for drinks etc. Just make the drinks as soon as they are ordered and you won’t have loads of people waiting around. Definitely wouldn’t go again. The park is lovely though and would return to the park, but definitely with our own food and drinks this time.

Don’t bother unless you have 30 minutes to wait for a coffee. We went and it took absolutely ages to get 1 coffee and 1 tea. No food was coming out so they can’t blame it on that. About 5 people were in front of...

I visited here today whilst walking with friends through the park. There was a bit of a queue which was ok, but it was very slow moving and from observing the staff they were very inefficient. Eventually I placed my order and went to stand...

Came into the cafe yesterday and asked for a sausage and egg muffin. Great service and beautifully cooked for me. The young girl who brought out my food made sure my dietary restrictions were all correct and made sure she didn’t shout the order as...

Waited 30 minutes for one sandwich, really poor service and really expensive aviod and bring your own food

Absolutely the worst experience... We were told food may take up to 30 minutes... We gave up at 50 minutes as folk around were complaining of waits well in excess of 1 hour. 3 staff to serve cook clear tables. At the prices its an...