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4.0

Based on 52 opinions finded in 1 websites

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Nº 734 in 1137 in York

Nº 107 of 176 British in York

CUSTOMERS TALK ABOUT DISHES WITH..lady
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OpinionsNoteTripAdvisor524.0

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Always lovely food and a warm welcome, we come almost every week for coffee and treats. Such good pastries and bread. Dog friendly.

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Laura H . 2023-11-03

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Always make time for a stop over at Haxby Bakehouse. Their bread is amazing whether it’s pain de levian sourdough or focaccia, their sandwiches are to die for and their freshly baked pastries cannot be beaten. They also stock a large variety of independent and top quality pastas, oils, pantry staples and beautiful Spanish crockery. Plus, their cafe is dog friendly. Every woofer I have come across there is very well behaved, and so are their humans. All of their staff make everyone feel very welcome, humans and hounds in equal measure. It’s great actually to see that many places now in Haxby are dog friendly; a stop over at Haxby Bakehouse for a coffee and pastry, bread for home plus a treat for the woofer…we’ll be back.

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Ruth Holmes . 2023-09-04

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Tina the owner is rude and her hygiene is horrendous. Itching her face, handling money, messing with her hair AND then she touches the fresh food / cakes / breads with no gloves on. She clearly thinks she’s the queen bee of the community and I would have enjoyed my coffee more if I hadn’t of had to listen to her bitch and moan to other colleagues about other people. Constantly! Nice bread. Not so nice owner.

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Alicia Moore . 2023-07-22

MORE AT TripAdvisor

Just been here for fresh focaccia… delicious. My favourite shop in Haxby and I don’t live there. The pork pies are to die for and the sourdough is always top notch. I love it that it sticks little delicacies that you won’t find easily. The service for me has always been friendly and on point

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DIANE . 2023-03-22

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This is an appreciation post for the great customer service I receive whenever I visit Haxby Bakehouse - today was no exception. I bought a selection of GORGEOUS Pastries to be eaten the next morning at a celebration breakfast - the service given was very efficient yet attentive and included top tips on how to store the Pastries to maximise freshness and maintain the crispness of the pastry - I am so grateful for this advice which was presented to me in such a polite and informative manner. (I would definitely have stored them in the fridge!). I love visiting Haxby Bakehouse - a visit definitely brightens up my day.

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Caroline . 2023-02-25

MORE AT TripAdvisor

Product was fantastic and customer service was top notch They even toured me and my wife the bakery and gave us their story Great people and great product

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Josiah C . 2023-01-04

MORE AT TripAdvisor

You wont find better bread in my opinion. Can the service be brusk on occasion, sure, but then they could throw it me for all i care (not that they have or would 🤣) because the standards are high, the ethics are spot on and the ingredients are local whenever possible. These guys source many good cafes and restaurants and theres a reason for that. Bread warriors standup this is your tribe.😊

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Pingpongyork . 2022-03-14

MORE AT TripAdvisor

I had inadvertently found myself in Haxby and took the opportunity to pop in (when in Rome etc...) having heard only positive things about the place from others including from other cafe owners. I had only popped in for a coffee and those who know me can attest to the fact that I am incredibly picky about my coffee. I was very impressed with their blend, especially given it comes from a local roastery. There was a lovely array of patisseries too which I couldn't resit! Moreover, I had a lovely chat with Tina and Michelle who told me more about the history of the shop and gave me a really in-depth understanding of all the different (and many!) products they sell. It was refreshing to hear from people who are so passionate about what they do and this was evident in everything they do. What happened next, surprised me. I was presented with two big bags of goods for me to take home with me and try. I had been having a challenging few weeks with different personal issues, but this simple and unexpected act of kindness blew me away. I had never considered myself particularly fussy about bread, but now having tasted the gold standard, I have every reason to be. I had an overwhelmingly positive experience and am already planning on when I can go back- I encourage you to do the same!

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mustafahani . 2022-02-01

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We had driven over from the other side of York to find this place, having had some of their sourdough in a very nice cafe, the Pig and Pastry ( where the staff are really friendly and the food is amazing). But were met with the most unpleasant, rude woman I have met in quite some time, it was clear we had to hurry up and get out of the place so she could have a good chat with the locals, the difference in her manner was quite astonishing. I can't really comment on the bread, as we were not served what we asked for, and left with some german number that could have served as a house brick instead of the sourdough we had asked for. But the harridan need not be concerned as we will not be back!

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Mary R . 2021-08-14

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Visited on a business trip and definitely made one of my top bakeries!! Loved the crust on the white rustic sourdough! Will definitely be coming back

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Jameslikesbread . 2021-07-22

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The beauty of the shop alone is enough to lift my spirits. My husband and me make a special trip each week just to stare at the exquisite range of baked goods. Not only hands down the best bread I’ve ever tasted - so freshly moist it’s almost damp with the most beautiful texture - but also a stunning range of cakes and pastries. The smell of the bread, mixed with the gourmet cheeses and beautiful coffee is worth the trip alone. My husband discovered it - he said you must come and see this shop. I did and that was three years ago and we will never buy bread anywhere else. Utter rubbish about the “rude” service. It’s friendly and engaged. The people commenting on here should try buying bread in Paris. Great bakers have earned the right to be difficult in my view. But for the record these great bakers are not.

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EdithYork . 2021-05-04

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Outstanding service and amazing food, what more could you ask for? The best thing about moving to Haxby, is that I get to visit this bakery on a daily basis! They’re so friendly with our two doggos :) the shop also has so many goodies, sources from small independent companies. Definitely one to visit if you can :)

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SallyAnne G . 2021-04-06

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What can I say? The Haxby Bakehouse is without a doubt one of my favourite places to visit. Not only in Haxby, but in the whole of York. In fact, it’s pretty much the best bread I’ve eaten in the UK. My partner and I pop in for lunch almost daily and since my first visit 3 years ago, it has always been a warm welcome. Since re-opening following the first lockdown, we have continued to support this local business and have happily waited outside since the governments ‘maximum of two customers’ rule was put in place due to the small size of the customer area, sometimes waiting as long as 15 minutes on busy days. However, we have noticed that since around June 2020, there has been quite a bit of hostile/rude behaviour from some visiting customers, regardless of everyone being respectful to one another’s personal space, to which my partner and I have often hung our heads in shame of the manners of some people. Today brought a new low after a woman walked in and refused to wait outside the shop “Because it was cold”. She was asked politely by a member of staff upon entry, but said she would just wait inside the shop as it was cold outside. The member of staff simply said “I’m sorry, but it’s the rules of social distancing and you’ll just have to wait until the next customer leaves”. To which the customer huffed and asked if I was leaving whilst standing in front of the door. Normally, I would be a gentleman and leave the shop and if the next customer had accidentally walked in not realising, I would give them right of way and leave. However, due to how rude she had been, I simply said “Yes, I am leaving, but you step outside and let me out as it’s two customers at a time”. As I walked out, the woman then said “Go on, shift out of my way”. As she stormed into the shop. Standing at the door, I told her that she needs to have some manners and shouldn’t be so rude to people. She then told me to “Shut up and stop carrying on”. I shook my head and left. I just wanted to get this off my chest, and if the lady in question should read this, you really should start using some manners, it costs nothing. Please everyone, it’s crappy for everyone at the moment. But don’t take it out on each other, and have some respect for your local businesses and the staff/owners who run them. They’re doing everything they can to keep things moving, to keep you safe and to provide you with quality produce. If you have to wait outside for a few minutes, then do so with patience, if you’re cold or in a hurry, there is a Co-op who don’t seem to have a care in the world about your well-being just 30 seconds walk away. Celebrate your locals. Don’t be rude.

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RickyFeather . 2021-04-06

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Myself and many other people I know have experienced your staff being consistently dismissive and rude, unless they are serving and chatting to people they know. I thought I would give you one more chance but today left me shocked and upset again... Your coronavirus rule following is not to be faulted like any shop, however today there was a freezing wind with a very long wait while your staff chatted to their regulars unnecessarily lengthening waiting times . I thought if I wrote directly to you, you would listen to myself and what other people are saying about your staffs' attitude but it sounds like you yourself cannot or don't want to see this. I will vote with my feet.

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Topaz2014 . 2021-04-06

MORE AT TripAdvisor

This place does fantastic bread, still, but there is STILL a very sour member of staff who is without smiles or warmth - every question/interaction is an irritation to her, it seems. But the food is great.

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marj_driffield . 2020-10-18

MORE AT TripAdvisor

Fantastic place, fantastic food. Staff are all immensely helpful. The baking man is a gentleman and a scholar, acrobat status still to be confirmed.

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ceepeeb33 . 2020-05-06

MORE AT TripAdvisor

My fiancé and I love the Haxby Bakehouse and try to go once a month or so. Delicious bread and great pastries. We managed to get a home delivery last weekend - a highlight to our week. Amazing job! Keep up the good work

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JLS3001 . 2020-04-01

MORE AT TripAdvisor

I’m not one to usually leave reviews but.... Would like to show support for a great local business. It’s not just the Bread that’s outstanding here but also the great friendly community feel you get from the local customers and the Obviously hard working attentive staff (serving/making/baking quality produce on a daily basis) Always a nice break in the working day!

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Markstow111 . 2020-02-13

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Hemos comido pan Haxby Bakehouse en varios cafés de York, y siempre es delicioso. Vino de York para probar la selección de pastelería. Compramos 4 pasteles diferentes y me decepcionó. 2) 50 para un danés es mejor que sea increíble. Se ven bien, pero no ofrecen sabor y fueron sorprendentemente bastante secos (a pesar de comprarlos y comerlos a media mañana). Es una pena. Le daría 4 estrellas, pero el servicio tampoco fue genial.

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joelr372 . 2020-02-08

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Fui a comprar un pastel alrededor de las 5 pm, nunca tuve una recepción tan fría en una pastelería, la señora de la tienda fue brusca y despectiva. Puede ser que tenga muchas cosas pasando. Compré un rollo de salchicha Estaba bien, fui a Costa al lado para tomarlo con un café. Si no fuera por su actitud, esperaba tomar un café en la pastelería.Me gustaría creer que tenían muchas otras cosas que la molestaban y que no era el tono marrón que llevaba ese día el problema.

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thomaseliase2017 . 2020-02-05

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Mi compañero y yo visitamos el Haxby Bakehouse tan a menudo como podemos, nos encanta el lugar. ¡El pan, los pasteles, los pasteles están fuera de este mundo! Suministran a los mejores restaurantes y cafeterías de York por una buena razón, simplemente son los mejores.Me encanta que recientemente hayan agregado taburetes en la parte delantera de la tienda, por lo que ahora podemos tomar un pan y disfrutar de una taza rápida antes de irnos a casa.El personal es muy amable, incluso cuando están apurados. Mencioné una vez que soy vegana para la señora detrás del mostrador, ahora cada vez que entramos, ella revisa cuidadosamente las opciones veganas conmigo. Recomendamos encarecidamente visitar su área.

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Sally-Anne G . 2019-11-08

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Los panes y pasteles son agradables, pero un miembro del personal en particular es muy desagradable y bastante grosero. Veo que hay varias revisiones sin respuesta aquí que abordan el mismo problema, pero es obvio que Bakery no ha tenido esto en cuenta.Hay un puñado de residentes de Haxby que sé que no cruzarán la puerta debido a este miembro del personal, por lo que sugeriría que si quieren seguir siendo un negocio sostenible, aborden este problema lo antes posible.

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T2364XIstrummer . 2019-11-06

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This has to be one of the best places in the world for bread....ever! Great service, great quality deli foods for sandwiches. Authentic, honest, quality food. Brilliant!

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Christina G . 2019-10-25

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Cuando entras en la tienda es encantador y la comida se ve muy atractiva. Sin embargo, he encontrado en más de una ocasión que la mujer que está sirviendo allí es fría y poco acogedora. Es una lástima que esté abandonando esta panadería porque podría haber sido tan fácil 5 *

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Charlotte W . 2019-06-12

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Oh Wow! Absolutely amazing breads baked to perfection. Forget supermarket bread - this is the way forward. Somewhat embarrassingly even better than I can bake at home....

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LondonDistiller . 2019-06-11

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Principally this is a bakery with added extras and this review solely relates to its bread and cakes.

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pharosian . 2019-05-07

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What a bread! Dark rye, sour dough bread, packed with seeds. Tasty with just butter. Amazing toast. I can say no more. Great bakery.

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Mr L . 2019-04-12

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A real bakehouse selling food which is far too tasty at reasonable prices. Their hot cross buns are particularly nice.

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PaulHarvey . 2019-04-11

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We travel 11 miles regularly to buy our lunch from this fabulous bakehouse.

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Kay S . 2019-02-12

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I called there early on Christmas Eve to see if I could get some bread. A lady was staring at me when I got out of my car and when I went in and asked it they were open - got told no and the door was slammed behind me. No Christmas spirit in that shop and therefore will not be going back. That lady definitely needs training in manners and customer service skills.

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186346Jane . 2018-12-27

MORE AT TripAdvisor

Genuinely can’t get enough of the bread. The staff are always warm and welcoming. I don’t buy my bread from anywhere else 🥖

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sedgesinfrome . 2018-12-11

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Amazing bread products, sandwiches and buns. Great service with a smile and friendly advice on baking. Love the deli as well, great range of cheese. Also good coffee!!

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gilesyork . 2018-12-08

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So the angry lady seems to have gone? Or at least she wasn't evident when I was there a week or so ago. The lady serving had a wonderful happy manner about her and was utterly lovely to deal with. Fantastic!!

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Frederique_York . 2018-10-26

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Amazing bread and cakes all traditionally baked on the premises. I won’t eat bread from anywhere else. The selection is fantastic and the sandwiches are wonderful. I always order my Christmas cake from them , it’s mouth watering. Highly recommend a visit, you won’t be disappointed

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sedgesinfrome . 2018-10-04

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If you turn up early here on a Saturday morning expect to get told to go away and be shouted out. They were not ready to open as advertised and were rude and unfriendly. The other customers and their van driver just shrugged and said it always happens & it's a good job they make good bread. For me, the quality of the bread didn't compensate for being treated like an unwelcome irritant. I have now switched to getting my bread from Bluebird in York & Malton - just as good and they served me with a smile.

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SimonD421 . 2018-09-17

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Brilliant bread, that would be enough for a review, but I'd like to counter some of the comments about poor service/attitude. Absolute rubbish. Don't behave like a spoiled brat and you won't be treated like one, might be the motto of these no nonsense ladies and gents. They're not there to serve you. They're there to make the best bread in York (and probably further afield) and if you want it, you buy it. Count the number of people here who have wheat tattoos and you'll get some idea of how much this means to them.

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RobL1199 . 2018-07-10

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We visited this place a couple of saturdays ago. Two female assistants serving both very miserable I actually heard one of them deep sigh when I changed my mind about the bread I wanted! The customers pay your wages ladies!!!

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Ash1739 . 2018-06-02

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The place seems to be run to suit the staff and not the customers. Supposed to open at 8.30 on a Sat. Not this week. They had a big order. Beyond passive aggressive. Took great pleasure bordering on sadistic in telling me and others they would not be serving for at least another 20 mins. I work in a client facing role. If you know you’ve got a big order perhaps plan ahead?

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Liz S . 2018-05-31

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First time I’ve ever been to the Bakehouse and the bread was absolutely delicious. Will definitely recommend and return.

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Travel19890518 . 2018-05-28

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The bakehouse is a gem and it is a pleasure to peruse the options - especially on a Saturday when the counters are piled high with delicious choices for breads, pastries and lots of deli options too.

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incite_wanderlust . 2018-03-26

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No visit to Haxby is complete without a shopping experience to beat all others. The Bakehouse is beautifully presented with fantastic displays of the most delicious breads and cakes made by Phil and his team on the premises. Tina and her team are the ones responsible for the visual feast with knowledgeable assistance to help you choose delicatessen goods or the breads. A pleasure from the moment you step through the door, only to be bettered by eating the produce when you get home.

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MrandMrsBean715 . 2017-12-20

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What a brilliant place! Fantastic bread and produce and wonderful service from totally charming young staff! Highly recommend the sourdough, but everything is top notch!

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FlyingCarpet94 . 2017-12-08

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Come here every Thursday, the sandwiches they do are amazing, there’s such a variety of options! The 2 main women are lovely, can’t say a bad word about them, make our experience at the bakehouse more satisfying

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Lorna H . 2017-12-08

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We went in, did a little shopping, and asked for a loaf of bread. Realising I'd left my wallet at home I asked if they had contactless for my phone. They don't. So I left my wife standing with our baby while I went to find a bank that no longer exists (damn you natwest closures!).

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neosenate . 2017-11-16

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We buy the bread from the bakery when they stand on a stall at Hovingham market. It is excellent and they appear very popular .The best bread you will buy there and it lasts well too .

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Englandsixpence . 2017-11-04

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Call in here wen near by always good homemade produce on sale breads and scones specially sometimes hard to pick 1 or 2

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413phil47 . 2017-09-06

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Travelled here whilst visiting a friend in York, Have been once before and the bread is fantastic, today once again the bread is tasty, well baked and how bread should be, o real artisan product. The shop itself has a selection of nice things for the foodie type (that's me).

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thejennings1 . 2017-08-15

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This bakehouse has a excellent reputation for bread and cakes and I must admit their quality and variety is second to non , but I did get a take out box salad but was not too keen on that , it was a little bland and overpriced , but saying that their cakes are delicious

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sandranan . 2017-07-11

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Tried some croissants from the bakery - absolutely phenomenal. Slight problem with slightly unhelpful front of house staff (one lady in particular) still an issue though.

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Frederique_York . 2017-05-23

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Been getting the Haxby bread from the Rattle Owl pop up for a while now and paid a visit to the Haxby bakehouse. Such a great variety of produce available and friendly staff. We purchased 4 hot cross buns and there were delicious. Heartily recommend!

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185DavidW . 2017-04-10

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Decided to try here when passing through Haxby. It's a bit more expensive than some other places but you definitely pay for the quality. The cakes are delicious, as are the sandwiches. The ingredients taste really fresh. I would definitely recommend this to anyone and will be returning.

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Tracey H . 2017-02-03

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Great bread and cakes, lovely staff selling lovely bread. Real sourdough bread and tasty pastries too! It is a must in Yorkshire!!!

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jonthewood . 2016-12-05

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Firstly, the good: the baked goods are AMAZING (world class) and reasonably priced. It's a feast for all the senses to go in. It makes the mouth water. The baker is clearly a very talented chap who loves what he does. Can't fault the fare.

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Frederique_York . 2016-12-01

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