Pret a Manger in York

Hot chocolate is expensive but delicious and they do not accept student discount

It grieves me to write this review. I have not used a pret for many years given my last experience with them but, the queue for Costa (opposite) was vast The hot food was tepid and had obviously been on the shelf for hours. They really need to rethink that. It’s probably not cost effective energy wise but hey. The whole place was not very clean but the toilets!!! Only one was working and the word working is used very very lightly The person before me had had a proper clear out. The flush was not working and the whole experience was very bad indeed. Absolutely not worth the cost Avoid until they confirm they have changed their ways. I reckon they won’t Apologies for incorrect venue on previous review. This place is in York. Not York Way

The toilets in this stores are absolutely disgusting. There are 2 toilets in the ladies and one has been out of use for a year. If the toilets are this bad what about the kitchen

Fantastic fresh food, the hot meals are check regularly to look at a small sticker on the package to chec the expiry time, all made in house. Fast efficient staff and very clean. Pity they aren't in Australia

Very dirty everywhere, table looked like it hadn't been cleaned all day (this was 5pm). Very poor cup of tea and latte milk was burned

Good location in central York. Freshly brewed coffee and well-known snacks.

Dirty tables and absolutely filthy toilets !! Wont be going here again

I have found an insect in my food.

A very handy Pret, close to the main shopping area and the market. Very quick service and a good choice of food and drink. Staff were lovely. Downstairs is relatively small but there’s lots of seating upstairs. That’s also where the toilets are so would be a challenge for anyone with limited mobility. What I did appreciate yesterday when we visited was the free water when I bought a sandwich; I was expecting to have to pay out for a bottle.

Order never arrived!! So annoyed!

Nice place to grab a quick lunch. Food lovely & pleasant surroundings.

Well stocked with nice fresh cold and hot food and drinks. There is plenty of seating available at any time of day. Cleanliness was not an issue at all.

Ham and cheese toastie stuck to bag - making it difficult to eat. Premises look tired/shabby one toilet out of order and the other one , although working, felt dirty

My partner's sandwich from M&S was nicer and cheaper.

This Pret is an absolute disgrace. The toilets were horrendous, I have never seen such dirty disgusting facilities. The servers were also using the same tongues to select the cookies which contained nuts and cookies which didn’t - as an allergy sufferer I would have expected Pret to have learnt their lesson!

Disappointing breakfast toastie, all stuck to bag, and contents of sandwich not very inspiring. Coffee only OK. Friendly server. Doing battle with Deliveroo etc. in smallish reception area. Will try a non-chain next time.

Great experience with courier service today!

Got handed a watered down hot chocolate, turns out the chocolate was all stuck to the bottom. The Barista didn’t bother making it correctly. Ordered a pastis da nata that didn’t pack. Too busy to pay attention. Went

They did not notice before that they were going to be late for 60 mins and after they adjusted their time for delivery it started getting late for me. My service didn’t meet my expectations.

Great service from friendly staff on a very busy day. We had a selection of Thai soups that were outstanding and were exactly what we needed on a chilly day.

Ok - busy i can understand, so miserable staff are pre- Christmas tired. However the coffee was barely above tepid, and the entire place felt grubby. But the state of the toilets was appalling - rotten woodwork and utterly filthy.

It was good not many seats and my toastie came out first before my coffee and .

Pretty coconut latte, always good.

Came early . Delivery guy was amazing

my every day routine coffee shop.

Food OK but that's when there is a table to eat from. Sadly I wouldn't recommend visiting here 10am to 2pm as way to busy. Managed to get a full refund which was good of them.

Good quality but missing items from the order. Egg and bacon sandwich, only one with egg. Delivery driver was very friendly.

I was unwell so it was nice to be able to order in some wholesome food

Preordered for our lunch break at 12.30pm. Arrived after 1pm. The drinks were cold.

Onion bhaji toastie-really good flavoursome veggie food.

What’s with the ridiculously loud music? It’s not like this is a kids place. Business people come here. Turn that garbage down.

My go-to place for a lovely warm welcome.

A really nice selection of sandwiches and salads. Something a little bit different than the usual cheese and ham. Had seating inside and outside, service was quick, staff were friendly. Food was really tasty

Typischer Pret mit der gewohnten Auswahl.

Quick delivery. Hot food still hot, cold drink still cold. Food nice enough but quite expensive for what you get.

Great experience, food as described and delivered very quickly. Friendly deliver person. Thank you

Indoor and outdoor seating available. I would recommend the falafel and halloumi hot wrap, it tasted good. The mac and cheese was ok. Very helpful staff. Well lighted place

Excellent - items were fresh and quickly delivered. Lovely delivery person. Thank you

Clean and well stocked with nice fresh food and drink. Seating upstairs as well as down, though at busy times it can still be tricky to find a seat.

My local in Chester needs updating food needs changing your falling behind on the high street 5years ago you where the place to go. Step up. Carl Gibson

Quick service, plenty of places to sit. All in all a good experience

Most exspensive can of diet coke in the UK £1.60!!! Tables and floors are filthy tables stained not maintaining standards of cleanliness. Staff very slow at serving customers.

Can get quite busy but the food is good 👍

Coffee very good but annoyed when you can't get a table for young people using laptops not even eating or having a drink.

Decent enough coffee. Not a lot of space downstairs and nowhere to leave a stroller to sit upstairs.

Lovely lad on a bike bang on time

Смачно, непоганий вибір страв і дуже людяно

What a great store! Daria who served us was super helpful. We were offered to made a product that was unavailable at the time of our visit, especially for us! Great food and delicious coffee as always

Order never actually arrived but I have been billed for it and it has been marked as delivered.

I can't rate my order as for the 3rd time it didn't arrive. Update - apparantly have to give at least 2 stars ir can't post review - figures!!

Decent coffee and sarny shop, just extremely expensive

Pret subscription offer didn’t work - free hot drink for a friend.

Very late, food a bit soggy. Brownie bar was missing from order but was paid for 😐

Food and drink was on time and the latte was hot full to the top and delicious. My Berry muffin was gorgeous. Just wanted to say thanks!!

Wrong food delivered and took 3.5 hours to arrive.

3:00 driver arrived to pick up order from a shop 3 minutes delivery time away from me, didn’t move for a good 10 minutes, than traveled another 10 minutes Northeast (I was 3 minutes South east) to a location 12 minutes away from me and hung out there for a while… then came to my location, which brought him back to the center of town, good for him and bad for me. Then he expected me to go out into the rain to obtain the delivery and I told him that wasn't going to happen, he'd have to at least come into the hotel's front dest area

The delivery driver arrived late, threw our order onto the ground outside of our house, meaning the latte exploded, one of the sandwich bags split open meaning it was completely covered in latte when we tried to get it all inside. The salad in the order was also completely ruined by the matcha latte that was everywhere.

2.5 hours late! When I rang to chase and ask if it was likely to arrive a very rude woman called Daria told me if I wasn't happy that I could cancel, but I would have to wait for a refund. Pret are not the cheapest but I like their ethics and food. If Daria is an example of their service, I will spend my money elsewhere

We have been waiting 3 hours for our delivery. I have contacted pret on multiple occasions and have been told there is nothing they could do. I’ve tried every option on the just eat app to try and troubleshoot where our food is and have had absolutely no luck. This is absolutely the last time we will be using your service and expect a full refund for the order. The entire situation has been absolutely ridiculous.

Friendly service. Convenient location. Wi-Fi is available but extremely slow, it is almost impossible to open any website.

I received the wrong food I’m allergic to mushrooms, and received the mushroom soup I ordered the chicken and broccoli

Good service and efficiently run store

Very clean reasonably quick nice coffee staff polite

Love this place. You can subscribe for a very good price and get your drinks along the day. Staff is so friendly. Vegan options available!

Friendly staff, good choice of food.

Lovely staff, and great atmosphere.

Was served by a moody unfriendly woman on the counter, who was smiling and laughing with her coworkers but was slow to serve me and rude. I was under the impression you were nice to the customers, not talking to your friends and then mope around when you actually have to do your job. Sat in and saw her do the same thing to every person she served. Embarrassing.

really good. nice staff. iced latte with soya is amazing

عندهم فلافل روعة ومكان ممتاز والدور العلوي ممتاز للجلسات واذا الجو جميل فيه جلسات خارجية ، ساندوتشات متعددة وساندوش التونة والسلمون ، والمقاهي

Nice place to get a drink. Visited during the weekend and busy hours.

I ordered 4 items, 2 were missing and 1 was damaged. The order was also 20 minutes late when I had pre ordered a set time!

Nice place to dine out and lovely atmosphere the price is good Service is good as well

Yet again someone hogging a four table next to the window on their laptop with no drink or food! Broken toilet and no light in the passageway so, stood in the dark waiting for the remaining toilet! Next person entered and used the switch for the light and the cubicle light was turned off! Not acceptable.! Food and coffee very good but, pull your finger out for the other issues please!

Goid choice of snacks. Good coffee, polite staff

I ordered a vegan salad for a friend and a tuna salad for myself and as usual they were delicious. I would definitely recommend both. I also ordered two almost croissants for breakfast the following day, absolutely gorgeous.

Extremely unfriendly girl on the counter. Had an accident with a spilled drink. Too long a story to post here but she is probably the most despicable person I’ve ever had in a shop experience

Amazing value if you have a subscription, staff are nice and great place to study/chat

Is there any chance for a refund. Our order was supposed to arrive between 1.10 and 1.30. And arrived at 2.26. Drink is cold

Don't know what has happened to the coffee here!! Asked for dry cappuccino got a pint of warm milk!! Bleughhhh, no colour, no coffee taste. That's it, no more!!

Wrong item arrived with delivery person. Sent order back with delivery person. I refused delivery. Delivery was also Late

Busy but fast service considered

Bought a salmon salad. Food was not fresh had very bad upset tummy. Won't eat there again

i asked for a note for it not to be left on the door and not to knock and he did the opposite

Love pret Not this one Service is awful. Will go too any other than thos one from now on...plenty of other outlets in York too choose from.

Great location and wide variety of food and drink.

I've ordered the vegan mezze twice for a vegan friend but thought I'd try it myself this time as well. It was excellent, very tasty and I'm glad l tried it. Mind you l was naughty as well because l got an almond croissant and a chocolate one, absolutely delicious and I'd definitely recommend.

Id love to be able to rate the food quality but the food didnt even turn up after two attempts of delivery. According to the restaurant the delivery drivers are taking the orders and having the food for themselves whilst recording the food has been delivered. There needs to be more control over who is taking the food to the address and control over the fact that the food is actually getting there

Always satisfied visiting prets 👍

Amazing as always, very polite delivery driver 10/10

Always busy and also seem to forget what drink I've ordered.

Very good service would use you again 😀

Unfortunately I received the wrong drink which is a shame. I got a hot chocolate instead of a coffee I've been here in person before though and they always get it right and the staff are always friendly. Was just a mistake.

The actual store and food were OK, but the toilets were pretty disgusting. They certainly need an upgrade and a good clean.

Lovely fresh food as always, not been to this particular one before. Everything fresh,tasty sandwich fillings and good choice of everything. Great coffee that isn't bitter. Very clean and efficient.

Clean, great place, as always. Fantastic customer service, price level above the average which is appreciated as the food quality is always outstanding, always tasty and fresh and of course if it's more expensive, it attracts people with more money. Highly appreciated place to eat and relax in every city I've been so far.

Order was never delivered. No option on app to reclaim refund immediately.

Food did not turn up. staff when I called to ask were the food is. She became very rude and not helpful as they don’t have anything to do with driver at just eat

Whilst in a great location, I still managed to find a seat upstairs. It's smaller than I expected, but was pleasantly surprised that it wasn't overly busy (whereas nearby coffee houses were)

I would review my order had it actually shown up. Waiting over an hour and a half and the only information I’ve had is that it’s been ‘delivered’.

Coffee was cold, estimated delivery time was 9.20 - 9.40. Driver was at Pret a good 30 minutes, presumably waiting for a number of orders, before setting off, hence the cold coffee.