Hatherley Pub & Flame Grill in Cheltenham

Preordered and deposit paid Christmas dinner was badly managed. Salmon and lemon tart weren’t available on the day, double steak order was single steak, veg burger didn’t turn up, when we asked for it they brought a meat burger. 3 course meal were ordered but we only had 2 course. Vegetarian had only a starter, and he went home hungry and angry. Roast Turkey dinner presentation was terrible and didn’t taste nice. Wasn’t enough vegetables. The meal came out all different timings so some finished while some were still waiting for theirs. We felt they have broken the contract. They didn’t give us food and service they supposed to give us. At the end, they only gave us 15% off the bill. Can’t believe they even took money off us after that!

Abit slow waiting for food,but OK pub.

Had a festive Christmas lunch yesterday. Tasty food, great service. Thanks to Megan and the girls. Jo M

Lovely meal every time. Friendly staff and relaxed environment.

Lovely evening out fantastic staff great atmosphere would highly recommend if you haven’t been before

Holly was very friendly and polite when we visited at the weekend. However, the wait for the food was very long (especially when you have children in tow)

The food was amazing and Holls was very very lovely. She really took care of us 😊.

We went there on the 25th 12.30 for an over 60s Xmas meal the food was appalling shredded meat, hard potatoes, flat Yorkshire, rubbery cauliflower sprouts like bullets ,under cooked pigs in blankets and it was only tepid when it arrived very poor Mrs Jane Allen

Great pub, service can be slow when it's busy, lack of bar staff at busy times. Nice layout and plenty of seating area. Drinks are about 50p more expensive than other pubs.

I came here today for a family meal and we had a lovely girl, Holly, serve us. She was really helpful and attentive. We do plan to come back here soon especially for the new Christmas menu

Great service, great price and great staff! Thanks

A lovely visit. I was pleased to see the Christmas food menu was available already. The lovely person who served me described having had the chance to taste the menu, earlier in the month, and she was very enthusiastic. I had the stuffing crowns and thoroughly enjoyed them. I accessed WiFi and, by sharing my email address, was offered a 2-4-1 voucher for Birra Moretti. I'm really impressed, thank you. Perhaps an AF option could have been offered too, but I was on foot and very happy to accept my free pint! I visited alone, to read and do some work. It's so nice to feel safe and welcomed, as a single woman. The staff are very kind and warm. The atmosphere was lovely - just the right balance of buzzy but not rushed or chaotic.

My family went for the Sunday roast. We booked well in advance. Arrived at 1pm. We finally received our meal at 2:20... this wait was the most disappointing thing about the meal. The food itself was pretty good, but the gravy was extremely salty 🧂. The pub itself is beautiful and has a lovely garden.

I consider myself so lucky to live in walking distance to The Hatherley. To have a friendly, community pub on the doorstep with fantastic staff , Chad and Megan are particularly welcoming and always so friendly and chatty. It’s still reasonably priced for drinks and food. I know me and my friends will continue to use this pub for a long time coming.

I visit The Hatherley quite a lot on my way home from work just to wind down after a busy kitchen shift. I came in today about 19:00 to meet some friends - we had a few drinks and a great chat. Service behind the bar was fantastic - very welcoming from 2 bar staff Ethan and Heidi and not a long weight at all. I think Heidi was on her own whilst Ethan had a break but still really prompt service with a smile from Heidi And other staff dressing Christmas trees was a sobering sight but lovely too Had a great evening thank you all

Lamb shank for Sunday dinner, was lovely. All the staff were genuinely attentive and courteous, will be coming back again soon!

Ethan was an excellent bar tender. Even offered us table service and was very kind. Excellent service overall

Megan and Elliott… are the number 1 Sunday team. Many thanks to them both. Every Sunday Eve always amazing.

Just celebrated my dad’s special birthday . Great service, fab food, helpful staff, very enjoyable . Thanks

Great atmosphere and friendly staff. Great local pub!

Great food and amazing service from all the staff. The food is very reasonably priced and a good selection of both food and drinks

Love the refurbishment much lighter.

Very friendly staff, love coming in for a Madri. Megan is always happy to help and does so with a smile on her face. Food is good to.

Lovely food great service would strongly recommend

Had a lovely meal, bought the dog with us, which was nice he was able to sit quietly under the table. Food was served quite quickly and was a good amount for everyone . Very friendly service. Thank you!

Lovely place and people but bar service is getting slower which detracts from the experience. Update. Getting worse. 1 member of staff on the bar at 5pm on a Friday is ridiculous

Only one staff member working the bar on a Friday evening other staff underage so unable to assist many people gave up and left I'm hearing they were told to cut staff hours by 100 per week not the best business decision...

Lots of great food and nice portion size, friendly staff and tasteful decor. It's my local pub and I come often for a glass of wine.

Good place,friendly staff,especially the woman,she is lovely. You are welcome for disable,and food lovely, price is ok,I appreciate that thank you.

Pub was refurbished last year. Good atmosphere, value for money, friendly service. Fairly routine pub food but well presented, served in a short time and tasted good.

We went to The Hatherley for a buffet family get together to celebrate the passing of my Mother's life, which we arranged in advance with Megan. We were so well looked after by Megan and the team on the day and the buffet was excellent. There was plenty of food, very fresh and well presented, more than enough for everyone. Would definitely recommend and use the Hatherley Inn again.

Great place! Sunday lunch mid afternoon. Beef was lovely and tender and plenty of vegetables.

Party of 13 including children. We pre ordered and our server Elliot was very attentive wanting to make sure our order was still correct. He was great humouring my son who was being a bit fussy and wanting attention regarding his food. Service was excellent. Food was lovely. Would definitely recommend.

Very good food excellent service Only second time eaten there will certainly go again Most impressed Good selection of real ale too

Good food at a reasonable price

Thanks for such lovely service today. It was the perfect place to meet up.

Decent local pub with a great quiz every Thursday night #WayneAndJayne #DreamTeam.

Nice place food good more real ales would be good

It's my local, only 10 minutes walk away. It has a lovely quiet beer garden, The landlady runs the place extremely well & won't tolerate any kind of trouble & doesn't hesitate to ban anyone who tries it on. Food is always excellent & served hot or nice and fresh. Excellent, well kept Ale's, & staff are always friendly & helpful. Very dog friendly. There are many people running pubs that are reporting that all the energy price increases, along with people reigning in spending & not going to pubs, that they are now in a worse position than in the Pandemic & fear bankruptcy. My last visit, with Wife, Daughter & little Grandaughter, at Sunday lunchtime, found the Hatherley much quieter than usual for this, normally busy period. Support your favourite local, even if it's just a pint a week you can afford. Would hate to lose the Hatherley. 🖖🌈 Edit. Hatherley has been refurbished & new people in charge. Food is now god awful & order's frequently mixed up or go wrong with missing items. Still good for a pint but we don't eat there anymore. You need to raise your game.

Lovely pub with great staff. Always helpful & friendly. Great to have Carling @ £2 a pint for a limited time. Hope they do this again!! Colin & Carol.

Came for lunch to catch up with a friend, service was speedy, staff and management were lovely and professional ! Food was absolutely brilliant - fully recommend the snitzel as that sauce is delicious! Good selection of spirits, will be returning

We took a friend here for a trip down memory lane as she used to live right next by it! It was a lovely, relaxing place to meet up and the staff were warm and friendly. Unfortunately the food was rather on the disappointing side. My lasagne did arrive piping hot, but was rather salty and on the thin side. The “big salad” accompanying it was completely underwhelming, consisting mainly of tired looking salad leaves and not very appetising at all. My husband’s fish and chips were pretty dreadful, being small, dry and over cooked. Our friends’s scampi portion was rather meagre, as were the bits of scampi themselves - she said they were more like prawns ! So unfortunately the food rather put a damper on things. On the plus side, the staff were lovely.

Meat on the roast dinner was very dry, frozen roast potatoes. Churros on the dessert menu were inedible would avoid them. Good service and nice atmosphere just disappointing food

We booked an afternoon tea for 24/08/24 and arrived to a nicely decorated table. The staff were extremely helpful and could not do enough for us. The sandwiches and cakes were a lovely mix washed down by Prosecco and a nice coffee to finish. Many thanks to Megan and team - everyone should enjoy an Afternoon Tea at the Hatherley!

On our recent visit the staff were very friendly and helpful, in particular to our wheelchair user and praised us for our well behaved dog. The food was very good although we thought the veg (peas) portion was rather small. There was a vast range of drinks including low alcohol offering. We will return again.

We took some friends for lunch a few days ago and sorry to say the experience was not brilliant. We seemed to have to wait a long time for main and the dessert course was even longer, also the ice creams had started to melt. Our coffees came before the dessert and were lukewarm too. While one person was well catered for with gluten free and the others had good meals, mine was awful! The lasagne was over cooked, the rocket limp and some was slimy, the focaccia was inedible and like a brick! My husband told a member of staff and the bread was replaced. My dessert was served in a bowl with ingrained hot food on the edges, not too pleasant. Needless to say our friends were not too impressed and we felt embarrassed at our choice of venue. I think the food had been left possibly too long before being brought to the table. Such a shame as the restaurant is a pleasant place to sit and eat.

We come annually as an extended family with 25-30 people and book out the raised platform area. Great service where they serve everyone by name (pre-ordered meals), and very friendly and helpful staff. We were assisted by Elliot, Chad and Jake today who were extremely helpful

Food was good as usual and for the most part the staff were welcoming and friendly. There is one member of staff in particular who has let down our experience on more than one occasion from just being rather rude, unable to smile and often also rude to other staff members where customers can hear. Quite a short lady with glasses, I believe her name is Megan. I did mention this to another staff member who apologised and offered us some promotion on our meal. 09/08/2024

Nice, clean pub/restaurant. Food was decent although a bit too much dressing on the salad for my taste. Car park plus beer garden. Friendly and helpful staff.

We were a group of 24 celebrating a birthday and had had the reservation for months, the service provided on the day was outstanding. The kind staff did their best to ensure everything went smoothly before and after the meal. The food was cooked so well and in good time even though they expressed they had limited chefs in the kitchen. There were always members of staff available at the bar and made drinks efficiently. We felt very welcomed, a great atmosphere and a lovely meal.

Had my husbands 80th birthday celebration here. Brilliant service, food lovely. There was about 25 of us and it was lovely.

Pretty well-kept inside, but the outside area was plagued with smokers (despite no smoking/vaping signs), and the seat cushions were filthy.

No decaf tea. No child menu. Chain pub. Nice outside dining area (but smoking allowed which leaks inside) with a small child play area.

A very well run Green King pub.

was served by the little one i believe he said his name was ellon? elliot? something silly like that, was served very quick and professionally! everything was brilliant!

Had a lovely meal, dogs were welcomed, well worth a visit in my opinion. 😊👍🏻

Surprisingly lovely local pub in a quiet suburb. Very tasty pies and a lovely beer garden.

Very good staff and lovely food!!

Don't visit on Thursday evenings - the quiz is obscenely loud, and fills the pub.

We came as a table of 6 for Fathers Day, I can speak for all of us when I say the food was delicious and amazing. The staff were lovely, warm and welcoming! We had lunch and dessert and the standards were unbeatable. I highly recommend this place!

Had the afternoon tea set menu ,really enjoyed it, table was set up lovely, staff very helpful and friendly, we did book in advance, will definitely be going again

We visited today for a special birthday lunch for my Mother. All of our food was served promptly, was delicious with fresh appetising salads and all beautifully presented. The staff were very welcoming, attentive and nothing was too much trouble for both members of staff called Meg. My Mother was thrilled with her 'birthday pudding' and the effort made by the staff presenting it. Thank you for a wonderful experience.

Had a lovely evening last night. Pub was very busy but we didn't have to wait long forvour meal. Staff were very polite and attentive. Food was lovely Megan made sure we were well looked after. Used my Friends and Family app so it wasn't too expensive

A last minute decision to go here. Only in Cheltenham for one night, so it was a toss up as to which Pub to visit for a meal. The reviews for The Hatherley were slightly better than the alternative, so we elected to go there even though the wall was a bit longer. The menu had a good range of choices, and we all enjoyed our selection. The beers are also a good range, although as soon as I see a Greene King you've already got me hooked. The service was outstanding, which is impressive as the Pub was packed due to quiz night. A very good evening.

Great service today. I think it was assistant manager Megan and Team Leader Ethan on the bar and quickly sorted out a big queue knowing who was next. It was a quiet evening really but with people in to watch the England friendly football. We asked for it to be on and it was not a problem. Amazing service from Megan and Ethan - it’s refreshing for staff to accommodate the requests of the customers Thanks to all at The Hatherley 👊👊👊💜

I will now be a regular at The Hatherley! Food was delicious, brought to me in a quick manner and extremely friendly staff, big props to Megan the longer hair

Me and my family went there for a dinner and we were not disappointed with the food as well as their service. Highly recommended..;)

Really enjoyed lattes with my friends, a great night out with very smiley staff, lovely environment and the garden is a great bonus too. A lovely night out thankyou Hatherly staff!

the service is simply adequate and the worker lucie scammle is just amazing because she has amazing customer service

The pub has had a nice refurb but I wasn’t expecting what was clearly microwave mashed potato’s for £12.95! Disappointing

Used to be our favourite local, now over priced over cooked food with no quality. McDonald's would genuinely be better value

Lovely pub with nice food reasonably priced. The interior is lovely and a nice beer garden.

For a chain pub this is excellent. The food was fantastic so they must have a really good chef. The staff were enthusiastic. The tables quite basic. Outside on this sunny day the garden was really quite nice. I would certainly go there again.

Having been disappointed elsewhere, we phoned the Hatherly at 7 30 on Sunday 12th May. They immediately booked a table for us and made us very welcome. Tracy invited us to try the 2 for £11 99 menu. The food was delicious and plentiful. We could not fault the the staff, especially Tracy and the lad behind the bar. Maybe the building needs updating but they went all out to accommodate us. Thank you.

I was seated BY WAITER to table in lunchtime, waited 40 minutes to be served, than I was informed that by this table is not servis.... Ridiculous, absolutely stupid. You have lost a customer....

Service is always friendly. The new refurbished is great and the outside area is great with good heaters.

Came to the Hatherley for a work meal. The staff were very friendly, food was lovely and the service was quick and easy. Lovely atmosphere, clean and tidy pub with a great vibe. Will definitely bring the family here next time.

Lovely pub with friendly staff. Food was delicious and service great. Lots of choice on the menu too. Will definitely go back.

We like the Hatherley, it is our local pub but we are completely and utterly fed up with it claiming it is dog friendly - what a total joke. With a small, well behaved dog, we are confined to what used to be the public bar, with big groups of loud men standing around us f'ing and blinding, while the rest of the pub is empty. My wife, my autistic daughter, my 87 year old mother, my in-laws in their 80s and I do not find that dog friendly, or friendly to us as a family in any way. We find it totally despicable. Can you please change your policy so people with dogs can sit anywhere except the table service platform, or stop pretending you are dog friendly.

Great food for great prices and a wonderful time out with the family. Amazing customer service as well especially for a bar Woman called Paula who was really nice and made us all laugh. Would recommend

The pub itself is lovely. Nice lay out etc but the service could be better and the food was mediocre

We visited on a Friday night and the pub was extremely busy. A long wait for drinks at the packed bar. However, the service was friendly despite the staff being rushed off their feet, and the meals were great. We would definitely come back again (but probably not on a Friday night!). Recommended.

The Hatherley put on a superb buffet for 25 people to celebrate my late husband’s life. It was a wonderful afternoon from beginning to end and I’d like to thank the marvellous staff, especially Megan, for making sure Mike had a good send off.

Called in for dinner whilst camping at a site down the road. Very busy, but just managed to get a table for two, ordered food, which was delivered to table quickly, food was good and staff pleasant.

Lovely atmosphere, good food, great service (thanks Elliott) - fabulous to have a local we can rely on time and time again!

Good food,good beer,both served by pleasant staff.

We had a Birthday meal at The Hatherley and had a very pleasant evening, The Food was very good and the staff was very friendly, I would definitely recommend a visit

There is a Great atmosphere, great drinks, good food and amazing staff. I Would 100% recommend visiting the hatherley.

Ordered food, 20mins later they said they ran out of turkey, had to pay more for the gammon as the put the original order through wrong, Absolute joke.

cheesecake in this place slapped so hard, don't even get me started on the steaks, banging lad trust. Elliot guy in there was a g not gonna lie, nice bloke 💀

I’m a regular at the Hatherley, can’t recommend it highly enough! Food, service and staff are all fantastic. Good atmosphere and great music nights too. Keep up the good work Hatherley! 🙌🏻

Friendly staff and happy to help

Great family environment, friendly staff and AMAZING food!

Popped in for meal last nite..First time there and place looks fab and food and service was perfect,,will be eating there again

Visited Easter Sunday, pre booked the table for 5 adults. Food was lovely, waitress was lovely, but there simply wasn’t enough staff working that day. The restaurant was fairly busy, not packed though, our waitress was doing the best she could, but we had to wait a long time for drinks and for our table to be cleared. There was a 30 min wait for food which was explained to us. We didn’t order a dessert in the end as it took them so long to clear the table (took away 3 plates then 20 mins until the other plates were cleared). Frustratingly one of the waitresses spent a lot of time stopping and chatting to someone sat near the bar area, really not good when her colleague was so busy. It won’t stop me going back, but perhaps not for a family meal.

One of my favourite places to have a nice quiet drink. Always met with a friendly smile and made to feel welcome. This has to be one of my favourite Greene King pub x

I come here regularly with my Dad, The service is always courteous and friendly and welcoming. Quality of food is decent compared to its rivals and other green king pubs in the area A call out to Elliot and Megan - thank you for looking after us

Nice pub, nice food but shame about the beer. Bring back the Butcombe!

Pretty standard pub chain but the steak pie was fantastic.

My wife and I have rediscovered the Hatherley after many years. We popped in for food several months ago and it is now a firm favourite we have visited many times. We visited on Saturday with friends, it was quite busy which to me is always a good thing. Without going into too much detail there was a slight issue with my food. I spoke to the manageress who was lovely, a credit to Greene King, she could not have been more helpful and accommodating which we really appreciated. These things happen, but it is how they are dealt with, in this instance the service was exceptional. To that manageress I say thank you and we look forward to seeing you next time.