Baker & Graze in Cheltenham

Extremely poor service due to a surly, abrupt to the point of rudeness, female member of staff. Non itemised bill due to a faulty printer made it awkward to decline service charge if it had been applied. Food would have been enjoyable if the sourdough had not been incinerated at the edges. The worst part was the poor service.

Discovered this gem last year during my annual pilgrimage to Cheltenham Literature Festival. Lovely family run bakery and eatery. Fantastic breakfast with high quality, fresh ingredients. Always a warm welcome. Highly recommend.

Seems a bit stuck up. No gluten free options and they don’t take cash

Incredibly popular place with queues of people just looking to get a takeaway coffee/baked good and every inch of seating filled! If the sausage rolls and almond croissants were anything to go by I think the quality of the food there is exceptional. Highly recommend but beware it is quite pricey

The dhal was recommended by our waitress and I’m so glad I went for her suggestion. It was such a treat… tasted so good… best dhal I’ve had out in a while. Strongly recommend this dish!

Such a lovely place for great coffee and delicious food - french toast is a must! Service was super friendly and efficient

Went in for a takeaway coffee and croissant. Very overpriced and very bad service - asked if we would wait outside in the rain despite no one else standing at the counter. We were made to feel very unwelcome and the food/drink are completely overpriced.

Popped in here as it was just around the corner from my dentist. What a discovery. The greeting was welcoming and the full English breakfast is, quite possibly, the tastiest I have ever had. The home made baked beans were awesome. The latte was excellent.

Spoilt for choice. We ended up going for elevenses and chose two pastries to share. The coffee, food and atmosphere were perfect. Great place to catch up with family or friends. We had the Chelsea bun and almond croissant. We were not disappointed. Would have ordered more but it was just enough for two of us. On my next visit I will have a hot breakfast. We sat outside as the weather was lovely and hot. The vibe for 11am was great. It was lively but not too noisey.

Had the French toast with blueberry compote, it was delicious! Staff were very friendly and welcoming. We went around 1pm on a Sunday so it was busy, but service was great! Very speedy. The music was great and at a good volume. Interior is lovely and tastefully decorated. Will definitely return!

The food is delicious but they ALWAYS get the order wrong. I’ve been eating here about 3 years. We order pretty straightforwardly (no dietary requirements, max group size 4). There’s always a mistake and it’s quite annoying (forgotten side, wrong drink etc). The staff are very polite and the atmosphere is lovely

Great food, generous bacon sarny in their excellent sourdough bread. We'll be coming back to try the shakshuka. Just been back for another bacon sandwich, still great value!

Great place, we had breakfast and it was very good.

Such a lovely doggy friendly place for brunch! Great food and always feel looked after by staff.

Nice & cosy cafe, fresh healthy food. No wifi

Only had a quick coffee,not hot enough.

Been a few months since last visit and returned to area just walking-in. Again felt welcomed. Not as busy so no wait before being ushered to seats …this time upstairs. (No lift, so probably not accessible if mobility issues in your party). Personally loved the space and atmosphere (+1) ..similar to an open plan kitchen with a massive island BUT MINUS the kitchen lol. Would make a great area for a large group. Again coffees and food were to my liking and deserves another exceptional mention for the kitchen team 👌 Was able to enjoy our food and group conversations this time around. Felt relaxed and unrushed ….which makes it a 5* ❤️ overall rating in my brunch category. Will recommend and return.

The Baker and Graze opts for a ‘no laptop’ policy. For those of us working on scripts for the forthcoming episode of the YouTube smash, Behind the Song, this means reverting to ink quill and papyrus, which has its charms. I would describe the ambience as comfortable chic. The music is credible contemporary with the volume just about on the right side of unobtrusive. The coffee, an oat mocha, is consistently good quality. Sweet as the waitress’s smile, It’s aimed at the masses, which explains the popularity of the B&G. The coffee snob would take exception, but the B&G knows its clientele and has no coffee pretentions. B&G, your sweetness is my weakness ☕️☕️☕️☕️ out of 5!!

All very nice. Take the rosti for breakfast. It's surprisingly delicious.

Such a nice place for a brunch! It gets busy though so keep that in mind! They have more seating upstairs which I wasn’t aware of so always ask inside if they have any space - cause they usually look at capacity from the outside, especially with people queuing for the bakery. Food is really nice, the staff is super friendly too. It’s one of my fave brunch spots in Cheltenham actually.

We popped in on a wet Saturday morning very quickly shown to a table close to the kitchen. Great to see the busy kitchen in operation & to choose our order by seeing the food go past Great food served with care by attentive serving staff, on the way out I couldn’t help myself and ordered some great pastry items aswell

The cafe in naunton park is never open on a Friday or Saturday at its opening times and the coffee machine doesnt work or isnt ready yet. However, this does seem to be the case when only one member of staff is working. Its such a shame because the cafe itself on suffolk road is great and the cafe in naunton park and the staff are fab but just cant guarantee theyre open or ready! very hit and miss!

Went here for brunch with a friend, the portions were very small for the high price tag. We did wait a while for brunch but the servers were excellent and very friendly. The pastry was the highlight!

Review of Baker & Graze Naunton Park. Functional small cafe with outside area overlooking the park. Small range of toasties, pastries and sandwiches. Service was ok but not exactly “warm / friendly”. Prices are reasonable enough. Contactless payment only.

Recommended if you like smaller portions, we do so it suited us but some people prefer quantity over quality. The service varied, ever felt like you have to grab their attention whilst the loud table next to you gets all the service, we did. Still the food was quite good, prices were about average, the coffee was excellent and my wife said it was the best chai latte in her life.

Went for my 21st birthday brunch with family my friends. Food is amazing here, such high quality ingredients and very tasty. We were very well accommodated and service was excellent. As a side note their sourdough is a must-try. Will definitely be back soon!

I can’t rate this place highly enough. Friendly, pleasant professional staff and more importantly pastries were baked to artisan perfection, traditional sausage roll with high quality meat, Doughnut with cream inside and perfectly brewed espresso coffee. I thought I was in Italy! Bravo!!

From the outside it didn't look too big, but there's plenty of seats inside, including a little garden. Food was all really good, quite creative. For example some huevos rancheros unlike any I had before.

Great place for all the good stuff

We had breakfast, it was delicious. Egg Royal, scrambled eggs on the toast and avocado and egg on toast. Specially sourdough bread was delicious

we visited here when it was super busy but the staff were still really friendly! my almond latte was warm & yummy too - very happy :)

Great food but my experience was tainted by someone clearing the drains next to me whilst I was eating. It was gross. I brought to the attention of the staff but they just shrugged it off. It's a shame, it's great food but I won't be going back.

They have a lovely space upstairs that is a little quieter with a slower pace than the bustle of the ground floor. Fresh bread and great coffee.

Best carrot cake I’ve ever had and the service was very friendly!

This would have been a 5 star review due to friendly smiley service, great tasting crispy pastry (I had the blueberry & custard danish) however I was met with an unexpected crunch. Upon inspecting what this added ingredient was, I was horrified to find someone's fake fingernail. Absolutely atrocious practice of hygiene.

Went in around 3pm on a Monday afternoon. Not a single other diner. Ordered a roll (25% more expensive to eat in) and went to use the facilities whilst they made my drink. When I returned and tried to take my laptop out, I was told there were only 2 seats I could use my laptop in (out of the 20+ currently empty seats in the venue), one of which now had the only other patron sat in. So my choice was to awkwardly sit in the window next to this poor stranger, or wolf down my inflated sandwich and go and find a friendlier establishment to spend the rest of my money in. I chose the latter, and won’t be back again.

Quality food from pain au raisin to a full English.Great coffee and friendly service. Can be deservedly busy.

Walked-in not having read reviews/any expectations. Came for breakfast and had no issues being seated and served. Polite, friendly, welcoming. Food and coffee excellent. My gripe…music volume on high (-1*). As it’s a very popular place anyway including young children, the noise was a bit much on a Saturday morning. Also (-1*) for the smoothie. Was a glass full of ice with a splash of smoothie. Not good value. Maybe subjective, but in my experience, that’s a juice … vs a smoothie where the ice is blended.

Stumbled across this place whilst driving to Bourton on the water from Halesowen! Without a doubt, one of the best places we have eaten in a long time. We had the French Toast with greek yoghurt & berry compote, absolutely beautiful. Staff were exceptionally friendly and attentive. Would highly recommend! *****

Standing in the rain for a few moments behind the sign where it states all should wait I pondered “ This reminds me of a song “ Standing in the rain I tried a few times to get attention of the three staff stood chatting. I was spotted and ushered in with a very serious nearly rude look from a chap who looked as amazed as I was to be stood out in the rain waiting to go in behind the sign that says wait behind the sign ! It’s a bit like a comedy sketch show really. There was nobody really in the except a group of 6 mothers and babies and then another couple and a very young baby that was very cute on the first trip out for coffee I think. More like a mother and baby group than a cafe I ordered a coffee which was very good and got a free bottle of tap water and a glass. I made my way through the mothers and babies that were now up and chatting in the doorway to pay and made my way to leave. Walking past the ridiculous “wait here sign” having just read the rules about no laptops, no waiting inside, groups of young babies and parents and the general feeling I was being naughty I l went to find somewhere more welcoming and relaxing.

Went in. Bought a coffee. Sat down. Only one other table occupied. Got out my laptop only to be told computers weren’t allowed. Apparently there was a small sign in the window. The only reason I came was to send an email. Bizarre policy. I could understand it if it was really busy and they didn’t want tables occupied. Staff just shrugged it off and said those were the rules.

Lovely coffee and pastries, friendly staff

I often frequent this cafe, but will think twice now. There have been some slips such as sitting me next to the loud, ugly kitchen portal when half of the seats are free or that a decent amount of my scrambled eggs were raw, but I usually let it go. Then as luck would have it a local businessman started telling me about his mate who owns Baker & Graze and that all the reviews he gets are dreadful because he is just a bad egg. Well, today I went to the cafe and learnt why. I ordered a pot of loose leaf tea, which was not loose leaf (no big deal) but when I asked for another bag they charged me, not ideal, but not a problem. Then I sat upstairs and it was almost completely empty, but when the waitress brought my tea up she said I had to move because the owner does not like people having laptops in here. It was half-empty! Even so, I had ordered, let it slide and went downstairs. I understand if an owner doesn't want people filling his cafe on their laptops, but I can't help but think would I have been moved if I was on my phone checking emails - it wouldn't have even been noticed. What if I was an 80yo woman, sat alone reading - I'd be taking up the same amount of space and likely racking up a higher bill. I wouldn't have been moved. Have not experienced one other cafe with this policy across Cheltenham or London. On the way down I told two waitresses of my encounter with the local businessman and his thoughts on the owner and they very sheepishly responded with yeah that sounds about right.

I’ve just had an overnight stay in Cheltenham and my partner and I clocked up three visits to this place in about 24 hrs. We had a delicious brunch, which was so good we came back the next day for another brunch, and having walked past the cakes twice by now, we stopped by for takeaway cakes for the way home. I’m now a bit sad that I live quite a long way from Cheltenham and don’t know when I’ll be back.

The BEST cinnamon buns I've ever come across. I love to treat myself with their cinnamon buns especially in the morning. Nice atmosphere, staff are lovely.

Always love popping in to B&G, breakfast, brunch or lunch. My favourite the cinnamon toast 😋

Best brunch and bakery in Cheltenham.

We were welcomed in by friendly staff. Due to hearing issues and loud music, we requested a table upstairs which was no problem for the staff. The service was quick and friendly. However, when trying to order a vegan breakfast, I requested avocado on toast with hash browns on the side. I was told they didn't do hash browns on the side despite their website stating they were happy to make adjustments. I was disappointed but went with avocado on toast. When it arrived, it had 2 poached eggs on the side - obviously not requested as I am vegan. Disappointed again. On the positive side my husband had ordered a vegan breakfast (mushroom replacing the egg? but no hash browns?). The rye bread was not vegan and he was advised of this and offered an alternative - that was fab. All in all, although a lovely place, it does not really offer vegans much of a choice.

Had a very pleasant brunch which was totally ruined by the shocking attitude of the Manager. The bill came to £35 and I wanted to leave a tip. The digital tip device was set for a standard £2 tip. I wanted to leave more and intended to leave £4. Somehow, possibly due to my error, I was débited £8. I brought this to the attention of the Manager and his instant réaction was that it was my fault and my problem! I explained that I was happy to leave a £4 tip, but asked if he could simply refund the £4 that I had been over-charged and he flatly refused to do this. I explained that I found his response lacking any notion of customer service and he told me to "get out". I have been coming to this cafe since 2016. The previous Manager was always charming, efficent and friendly. She created a warm and welcoming atmosphère, which has been destroyed by this man, which is such a pity.

This is the second time I’ve eaten brunch here and been disappointed. The shakshuka was a swamp of tomato sauce - like a bowl of ketchup with added peppers and onions. Inedible with a knife and fork and I couldn’t eat it. When the owner came to clear the plates he didn’t ask why my plate was still full. So I told him and he clearly didn’t like it or care at all - my fault for not liking it because ‘they always serve it like that’. What arrogance in a customer facing business, bad food bad attitude. If you aren’t interested in customer feedback don’t run a customer facing business.

Delicious coffee and cake with great service

A fabulous place, full of warmth and ambiance. Wholesome food too.

Great place with a garden, super nice pastries too. Was recommended from my barber, will go again.

Incredible cakes, lovely tea in authentic teapots

The first time we've eaten here, having sampled the coffee, pastries and sourdough as takeaways before. The mushroom with poached egg was perfect, as was the breaded chicken with bacon and aioli. Great coffees and friendly efficient service. We'll be back!

Without doubt, the best breakfast you’ll find in Cheltenham. Great staff, amazing service, fair prices and the bread is tip top.

Fab food and service. Had the dog with us and sat outside. The staff a very friendly and happy to accommodate slight changes to the order from the menu. Food was fab and we enjoyed our visit.

Lovely little lunch with a glass of rose in a sunny courtyard garden. Tasty!

Compelled to write this review because the menu does not make it clear what contains nuts or other allergens. Ordered a dish that came with nuts and when I suggested adding some indication on the menu, the member of staff told me it's my responsibility to inform them of allergies and intolerances. True. But I would have thought they'd be open to changing the menu to be more clear; a no brainer. So I left feeling like it's my fault and that they don't really care for the situation. Other comments: To improve: Very slow service Often forget requests e.g. sauces/sugar Maybe they don't have enough staff for how popular they are... The good: Food is tasty Good portion sizes

We had an amazing breakfast here, we usually go to penny blacks (their sister cafe, also great) and enjoyed the subtle differences such as table service and garden seating. Highly recommend.

I love everything about this place! The staff are lovely, good coffee, quality ingredients interesting dishes that set it apart from other places in the area! Seasonal specials are always worth a try.

IMO Best Brunch Spot in Cheltenham✨ Quality tasting Coffee & proffesional service (polite/friendly, all trays for drinks & food). Frequently Rotated food breakfast/lunch (after12pm) menu with great selection of veggie/meat/sweet/savoury ('regular' items that are always available). Food never dissapoints and I love to go with a group (great for family) and share dishes. Cakes/Bread/Pastries bomb as well. Price is relatively high but worth it for a treat.

Really tasty food with a diverse menu. The venue is always bustling with friendly staff. All the baked goods are great as well.

Lovely place for coffee and brunch. Staff really helpful, appeared a little chaotic at first however very accommodating and I must say one of the best chocolate donuts I’ve ever tasted!!

Lovely little place to grab coffee and breakfast. Good selection of food with super friendly staff, definitely be back next time we are in Cheltenham.

Didn't respond with anything after doing a (free!) trial shift for them previously. I then applied a second time for a front of house role, had a vague message about an interview on indeed, so i rang them directly for a rude & disparaging manager to tell me hes got too many applicants to deal with. Not worth working for if theyre that petty & rude at the very first stage. Sorry for interupting your too busy day with an assertive phonecall rather than fannying around on indeed. Maybe look into getting a recruitment team

We had a lovely coffee and snack whilst visiting Cheltenham, friendly atmosphere and a super outdoor area which was just perfect in the morning sun. So good we went back for a second visit.

Great coffee and possibly the best carrot cake I've ever tasted! 🥕👍

clean, quiet, friendly staff and nice food

Good pastries usually so we thought we would treat our selves to a full sit in breakfast. We had a shocker!! the coffees finally came after at least a 30 min wait. I ordered mushrooms and spinach on toast which for 10£ was small and definitely left me looking for more food afterwards. Il always be back for the pasties however.

First visit - the cakes and pastries looked good but we just had a couple of salads which were OK. The place seemed popular and there was plenty of footfall and it’s in a good spot. Maybe would return and have coffee and a cake in a different part of the cafe and then I guess I may give a 4 or 5.

Very friendly staff and a warm inviting venue for a lovely cuppa. I have no idea how I managed to avoid the cakes, but I will return soon

Very appealing decor and atmosphere with surprisingly large amount of seating from first appearance. Dog friendly. The food was freshly made and good but a little sparse for the price. Was expecting a more traditional shaksuka, this lacked warmth and sauce.

Superb - had breakfast 2 days in a row. Amazing black pudding! Great coffee and very friendly staff. Will definitely be back

Went today, 8th July. Put in an order for beverages and food. When beverages arrived, order incorrect despite having fully explained to server. I asked for earl grey tea, brought breakfast tea, asked for teabag to be on the side and not in the teapot, put in teapot! Supervisor came over as she saw us discussing this anomaly and eventually got the order correct. had to ask for sugar, only brown sugar arrived, 3 sachets for two drinks. Ordered yoghurt and granola, far too much granola. My wife had to ask for the rest of her order with the women on the till and explained all the inconsistencies. Frankly the reply was 'we try to get it right'. This has not been the first time or second time of similar problems. To sum up, the staff need to listen to what is asked of them and correctly write down and understand the order and not have answer from the supervisor that we have new staff, they don't and do I care, not my problem. We will not be returning. It's seems a constant battle to have 'service' that is correct.

I popped in to takeaway some baked goods and was served by presumably the owner. Wish I had read the previous reviews about him first! I was perfectly cordial while asking for what I wanted to buy and I then asked for a paper bag with a handle. I explained to him that this was because I would need to carry the goods for some distance. You would think I said something unforgivable. His demeanour went from passive to really annoyed in 2 seconds flat. He shoved the baked goods into the paper bag with force, face like thunder. I was shocked at this unwarranted rudeness and now begrudge giving this man any of my money. If the owner is reading this, you need to go on a customer service course, as that behaviour is unacceptable!

Food is always incredible and the staff are always friendly. Lucky to live near here 🥐

I visited Baker and Graze yesterday and was thrilled to find they sold sourdough bread. The bread was all bagged up, none on display, so I asked the young girl if I could see an example. She showed me the bread wrapped up! I told her I wanted to see the actual bread inside. She looked visibly annoyed at this. I asked whether it was white sourdough and she said "yes, they're all the same". I've just cut into the loaf at home and it's certainly not white. It has quite a strong flavour to it, which I've experienced before in similar coloured loaves. So I cannot eat it!! Not happy at all. It was a beautifully made loaf, but white is what I asked for and white it isn't. See pic ( slice against white plate to show the contrast in colour)

Never been in here before, very very nice, will go again..

Lovely food with speciality pastries Great service with polite staff Hidden Gem which I would recommend

I think I have just had the best sandwich I have ever eaten. I have eaten sandwiches in many countries, not knowing that the best one was in my backyard. The goats cheese rocket, courgette and red cabbage foccachia was absolutely delicious. I would definitely recommend it.

Really good place. Great coffee, excellent food and lovely people

Brilliant Bakery - would highly recommend for brunch when in town.

Delicious food - pastries & brunch Been here a few times and love the food and location, only downside is nowhere to wait for a table and till blocks the door but other than that great

Loved the place, amazing atmosphere.

Absolute arrogance and insolence - waited for 40 mins for coffees despite other customers having sat down and been served and then finished in that time even though they came in after us. We ordered brunch and after 50 mins got up and left without having eaten. We enquired and complained 3 times in that time and nothing was forthcoming except to say they were very busy (despite the fact others had eaten and left). On going to pay for the 2 coffees we had and cancel the food they said they wouldn’t charge us for anything. This cafe prioritises walk-in takeaway orders over sit down customers and is chaotic and arrogant in its service. Sadly it does not realise that some customers have given up an hour of their parking time and their lunchtime over what was hoped to be a lovely weekend away to leave angry, hungry and having to go and start again somewhere else. What a waste of precious time spent in Cheltenham. The worst impression.

Reading the other reviews (which surprised me a bit) - i'm pleased to say there was no issue with background music. TBH I didn't detect anything - which is good because i had gone to have a long natter with someone (and the last thing...

The staff here were very helpful to me as my mum is elderly, and so I needed to make sure we could sit down upon arrival (which happened). The waitress that helped us, gave great service. The food was nice, the only comment at the...

Great place! Bakery spot on, coffee amazing, breakfast/brunch/lunch perfect! We love the carrot cake! And the passion fruit doughnut!

We had a lovely brunch visit to Baker and Graze. Fresh produce, dog friendly and warm and welcoming staff. They also did a brilliant job catering for one of our party who is gluten free. Would return when visiting Cheltenham again.

On Wednesday (12/4), we came across your Cheltenham store and ordered a pastry (£4) to go. A member of staff directed my daughter to pay at the card machine on the counter, pointing at what she only realised soon after to be an almost identical electronic “tip jar”. There was no indication of the cost of the default tip, nor did the employee first suggest/confirm the tip, only nodding when my daughter raised this as an issue (expressing that she’d mistakenly tipped) as if this was a regular expected occurrence. She would have been more than happy to pay a little extra if she knew that she was paying a little extra. As we understand that the tip was only £2.05 (our purchase was definitely worth it) and there’s never a need to fuss over something that could be so easily resolved, we only ask that the tip jar be clearly labelled so it would not be overlooked by a quickly passing customer, and for the employee at the counter to inquire about a tip prior to payment. I am certain that even sans confusion, any customer would afford the due cost of an excellent pastry and good service, on purpose.

This used to be the place we’d go for brunch or pastries as a treat. Expensive but nice food. I’ve also always found the staff lovely. Today we went only to discover a drastic reduction in their portion sizes. I understand times are tough but...

Decided to finally leave a review after continued bad service. Often ignored (once asked to wait outside in pouring rain even though there was clearly space to stand inside) I often end up leaving before I get the chance to even order. Today people entering...

Was thinking about a pick me up treat for my dad. The cakes in the window meant I couldn’t walk past. Nice welcome and delicious lamington (don’t see that often) and carrot cake!

Don't go in for coffee, breakfast and get your laptop out. You'll be rudely told to leave!!

Never experienced such rude service in my life. The manager turned my 70 year old dad away for no reason other than we had booked a table and turned up for it but the manager said they didn’t take bookings so leave and don’t come back. We were polite throughout - he was unreasonable and incredibly rude. Shocking behaviour and a shame as we used to like this cafe and its food. Would never come back and have told everyone we know not to either.

Came here for a celebratory brunch. The music was very loud and I nearly left but I was excited by the menu so stayed. Unfortunately I was let down. The dish looked good, but the sweet potato rosti with spiced tomato side was bland (not...

Always great food, cakes and coffee is probably the best in Cheltenham. Often meet friends here but can find it difficult at times to have a conversation due to the background music. Annoyingly it's always on and usually at a loud volume. Would be so...

Loved it! Friendly atmosphere! Very popular....food fresh...cakes/muffins to die for!

I’ve been to this place before and I like it, but about 2 days ago I’ve been there and it meh! It was the 3 of us and paid almost 50 pounds for 5 egg (my poached eggs were grossingly under cooked, when I touched my egg the egg white just burst all over my plate), toast was rock hard, and really there not a single special touch to any of our orders, it was just basic, and unfortunately below basic this time. I usually love their pastries always really nice, hence the 2 stars, but breakfast is overpriced and really needs lots of improvement if you want to still go with these prices.