Baker & Graze in Cheltenham

Best carrot cake I’ve ever had and the service was very friendly!

This would have been a 5 star review due to friendly smiley service, great tasting crispy pastry (I had the blueberry & custard danish) however I was met with an unexpected crunch. Upon inspecting what this added ingredient was, I was horrified to find someone's fake fingernail. Absolutely atrocious practice of hygiene.

Went in around 3pm on a Monday afternoon. Not a single other diner. Ordered a roll (25% more expensive to eat in) and went to use the facilities whilst they made my drink. When I returned and tried to take my laptop out, I was told there were only 2 seats I could use my laptop in (out of the 20+ currently empty seats in the venue), one of which now had the only other patron sat in. So my choice was to awkwardly sit in the window next to this poor stranger, or wolf down my inflated sandwich and go and find a friendlier establishment to spend the rest of my money in. I chose the latter, and won’t be back again.

Quality food from pain au raisin to a full English.Great coffee and friendly service. Can be deservedly busy.

Great food, generous bacon sarny in their excellent sourdough bread. We'll be coming back to try the shakshuka.

Walked-in not having read reviews/any expectations. Came for breakfast and had no issues being seated and served. Polite, friendly, welcoming. Food and coffee excellent. My gripe…music volume on high (-1*). As it’s a very popular place anyway including young children, the noise was a bit much on a Saturday morning. Also (-1*) for the smoothie. Was a glass full of ice with a splash of smoothie. Not good value. Maybe subjective, but in my experience, that’s a juice … vs a smoothie where the ice is blended.

Stumbled across this place whilst driving to Bourton on the water from Halesowen! Without a doubt, one of the best places we have eaten in a long time. We had the French Toast with greek yoghurt & berry compote, absolutely beautiful. Staff were exceptionally friendly and attentive. Would highly recommend! *****

Standing in the rain for a few moments behind the sign where it states all should wait I pondered “ This reminds me of a song “ Standing in the rain I tried a few times to get attention of the three staff stood chatting. I was spotted and ushered in with a very serious nearly rude look from a chap who looked as amazed as I was to be stood out in the rain waiting to go in behind the sign that says wait behind the sign ! It’s a bit like a comedy sketch show really. There was nobody really in the except a group of 6 mothers and babies and then another couple and a very young baby that was very cute on the first trip out for coffee I think. More like a mother and baby group than a cafe I ordered a coffee which was very good and got a free bottle of tap water and a glass. I made my way through the mothers and babies that were now up and chatting in the doorway to pay and made my way to leave. Walking past the ridiculous “wait here sign” having just read the rules about no laptops, no waiting inside, groups of young babies and parents and the general feeling I was being naughty I l went to find somewhere more welcoming and relaxing.

Went in. Bought a coffee. Sat down. Only one other table occupied. Got out my laptop only to be told computers weren’t allowed. Apparently there was a small sign in the window. The only reason I came was to send an email. Bizarre policy. I could understand it if it was really busy and they didn’t want tables occupied. Staff just shrugged it off and said those were the rules.

Lovely coffee and pastries, friendly staff

I often frequent this cafe, but will think twice now. There have been some slips such as sitting me next to the loud, ugly kitchen portal when half of the seats are free or that a decent amount of my scrambled eggs were raw, but I usually let it go. Then as luck would have it a local businessman started telling me about his mate who owns Baker & Graze and that all the reviews he gets are dreadful because he is just a bad egg. Well, today I went to the cafe and learnt why. I ordered a pot of loose leaf tea, which was not loose leaf (no big deal) but when I asked for another bag they charged me, not ideal, but not a problem. Then I sat upstairs and it was almost completely empty, but when the waitress brought my tea up she said I had to move because the owner does not like people having laptops in here. It was half-empty! Even so, I had ordered, let it slide and went downstairs. I understand if an owner doesn't want people filling his cafe on their laptops, but I can't help but think would I have been moved if I was on my phone checking emails - it wouldn't have even been noticed. What if I was an 80yo woman, sat alone reading - I'd be taking up the same amount of space and likely racking up a higher bill. I wouldn't have been moved. Have not experienced one other cafe with this policy across Cheltenham or London. On the way down I told two waitresses of my encounter with the local businessman and his thoughts on the owner and they very sheepishly responded with yeah that sounds about right.

I’ve just had an overnight stay in Cheltenham and my partner and I clocked up three visits to this place in about 24 hrs. We had a delicious brunch, which was so good we came back the next day for another brunch, and having walked past the cakes twice by now, we stopped by for takeaway cakes for the way home. I’m now a bit sad that I live quite a long way from Cheltenham and don’t know when I’ll be back.

The BEST cinnamon buns I've ever come across. I love to treat myself with their cinnamon buns especially in the morning. Nice atmosphere, staff are lovely.

Always love popping in to B&G, breakfast, brunch or lunch. My favourite the cinnamon toast 😋

Best brunch and bakery in Cheltenham.

We were welcomed in by friendly staff. Due to hearing issues and loud music, we requested a table upstairs which was no problem for the staff. The service was quick and friendly. However, when trying to order a vegan breakfast, I requested avocado on toast with hash browns on the side. I was told they didn't do hash browns on the side despite their website stating they were happy to make adjustments. I was disappointed but went with avocado on toast. When it arrived, it had 2 poached eggs on the side - obviously not requested as I am vegan. Disappointed again. On the positive side my husband had ordered a vegan breakfast (mushroom replacing the egg? but no hash browns?). The rye bread was not vegan and he was advised of this and offered an alternative - that was fab. All in all, although a lovely place, it does not really offer vegans much of a choice.

Had a very pleasant brunch which was totally ruined by the shocking attitude of the Manager. The bill came to £35 and I wanted to leave a tip. The digital tip device was set for a standard £2 tip. I wanted to leave more and intended to leave £4. Somehow, possibly due to my error, I was débited £8. I brought this to the attention of the Manager and his instant réaction was that it was my fault and my problem! I explained that I was happy to leave a £4 tip, but asked if he could simply refund the £4 that I had been over-charged and he flatly refused to do this. I explained that I found his response lacking any notion of customer service and he told me to "get out". I have been coming to this cafe since 2016. The previous Manager was always charming, efficent and friendly. She created a warm and welcoming atmosphère, which has been destroyed by this man, which is such a pity.

This is the second time I’ve eaten brunch here and been disappointed. The shakshuka was a swamp of tomato sauce - like a bowl of ketchup with added peppers and onions. Inedible with a knife and fork and I couldn’t eat it. When the owner came to clear the plates he didn’t ask why my plate was still full. So I told him and he clearly didn’t like it or care at all - my fault for not liking it because ‘they always serve it like that’. What arrogance in a customer facing business, bad food bad attitude. If you aren’t interested in customer feedback don’t run a customer facing business.

Delicious coffee and cake with great service

A fabulous place, full of warmth and ambiance. Wholesome food too.

Great place with a garden, super nice pastries too. Was recommended from my barber, will go again.

Incredible cakes, lovely tea in authentic teapots

The first time we've eaten here, having sampled the coffee, pastries and sourdough as takeaways before. The mushroom with poached egg was perfect, as was the breaded chicken with bacon and aioli. Great coffees and friendly efficient service. We'll be back!

Without doubt, the best breakfast you’ll find in Cheltenham. Great staff, amazing service, fair prices and the bread is tip top.

Fab food and service. Had the dog with us and sat outside. The staff a very friendly and happy to accommodate slight changes to the order from the menu. Food was fab and we enjoyed our visit.

Lovely little lunch with a glass of rose in a sunny courtyard garden. Tasty!

Compelled to write this review because the menu does not make it clear what contains nuts or other allergens. Ordered a dish that came with nuts and when I suggested adding some indication on the menu, the member of staff told me it's my responsibility to inform them of allergies and intolerances. True. But I would have thought they'd be open to changing the menu to be more clear; a no brainer. So I left feeling like it's my fault and that they don't really care for the situation. Other comments: To improve: Very slow service Often forget requests e.g. sauces/sugar Maybe they don't have enough staff for how popular they are... The good: Food is tasty Good portion sizes

We had an amazing breakfast here, we usually go to penny blacks (their sister cafe, also great) and enjoyed the subtle differences such as table service and garden seating. Highly recommend.

I love everything about this place! The staff are lovely, good coffee, quality ingredients interesting dishes that set it apart from other places in the area! Seasonal specials are always worth a try.

IMO Best Brunch Spot in Cheltenham✨ Quality tasting Coffee & proffesional service (polite/friendly, all trays for drinks & food). Frequently Rotated food breakfast/lunch (after12pm) menu with great selection of veggie/meat/sweet/savoury ('regular' items that are always available). Food never dissapoints and I love to go with a group (great for family) and share dishes. Cakes/Bread/Pastries bomb as well. Price is relatively high but worth it for a treat.

Really tasty food with a diverse menu. The venue is always bustling with friendly staff. All the baked goods are great as well.

Lovely place for coffee and brunch. Staff really helpful, appeared a little chaotic at first however very accommodating and I must say one of the best chocolate donuts I’ve ever tasted!!

Lovely little place to grab coffee and breakfast. Good selection of food with super friendly staff, definitely be back next time we are in Cheltenham.

Didn't respond with anything after doing a (free!) trial shift for them previously. I then applied a second time for a front of house role, had a vague message about an interview on indeed, so i rang them directly for a rude & disparaging manager to tell me hes got too many applicants to deal with. Not worth working for if theyre that petty & rude at the very first stage. Sorry for interupting your too busy day with an assertive phonecall rather than fannying around on indeed. Maybe look into getting a recruitment team

We had a lovely coffee and snack whilst visiting Cheltenham, friendly atmosphere and a super outdoor area which was just perfect in the morning sun. So good we went back for a second visit.

Great coffee and possibly the best carrot cake I've ever tasted! 🥕👍

clean, quiet, friendly staff and nice food

Good pastries usually so we thought we would treat our selves to a full sit in breakfast. We had a shocker!! the coffees finally came after at least a 30 min wait. I ordered mushrooms and spinach on toast which for 10£ was small and definitely left me looking for more food afterwards. Il always be back for the pasties however.

First visit - the cakes and pastries looked good but we just had a couple of salads which were OK. The place seemed popular and there was plenty of footfall and it’s in a good spot. Maybe would return and have coffee and a cake in a different part of the cafe and then I guess I may give a 4 or 5.

Very friendly staff and a warm inviting venue for a lovely cuppa. I have no idea how I managed to avoid the cakes, but I will return soon

Very appealing decor and atmosphere with surprisingly large amount of seating from first appearance. Dog friendly. The food was freshly made and good but a little sparse for the price. Was expecting a more traditional shaksuka, this lacked warmth and sauce.

Superb - had breakfast 2 days in a row. Amazing black pudding! Great coffee and very friendly staff. Will definitely be back

Went today, 8th July. Put in an order for beverages and food. When beverages arrived, order incorrect despite having fully explained to server. I asked for earl grey tea, brought breakfast tea, asked for teabag to be on the side and not in the teapot, put in teapot! Supervisor came over as she saw us discussing this anomaly and eventually got the order correct. had to ask for sugar, only brown sugar arrived, 3 sachets for two drinks. Ordered yoghurt and granola, far too much granola. My wife had to ask for the rest of her order with the women on the till and explained all the inconsistencies. Frankly the reply was 'we try to get it right'. This has not been the first time or second time of similar problems. To sum up, the staff need to listen to what is asked of them and correctly write down and understand the order and not have answer from the supervisor that we have new staff, they don't and do I care, not my problem. We will not be returning. It's seems a constant battle to have 'service' that is correct.

I popped in to takeaway some baked goods and was served by presumably the owner. Wish I had read the previous reviews about him first! I was perfectly cordial while asking for what I wanted to buy and I then asked for a paper bag with a handle. I explained to him that this was because I would need to carry the goods for some distance. You would think I said something unforgivable. His demeanour went from passive to really annoyed in 2 seconds flat. He shoved the baked goods into the paper bag with force, face like thunder. I was shocked at this unwarranted rudeness and now begrudge giving this man any of my money. If the owner is reading this, you need to go on a customer service course, as that behaviour is unacceptable!

Food is always incredible and the staff are always friendly. Lucky to live near here 🥐

I visited Baker and Graze yesterday and was thrilled to find they sold sourdough bread. The bread was all bagged up, none on display, so I asked the young girl if I could see an example. She showed me the bread wrapped up! I told her I wanted to see the actual bread inside. She looked visibly annoyed at this. I asked whether it was white sourdough and she said "yes, they're all the same". I've just cut into the loaf at home and it's certainly not white. It has quite a strong flavour to it, which I've experienced before in similar coloured loaves. So I cannot eat it!! Not happy at all. It was a beautifully made loaf, but white is what I asked for and white it isn't. See pic ( slice against white plate to show the contrast in colour)

Never been in here before, very very nice, will go again..

Lovely food with speciality pastries Great service with polite staff Hidden Gem which I would recommend

I think I have just had the best sandwich I have ever eaten. I have eaten sandwiches in many countries, not knowing that the best one was in my backyard. The goats cheese rocket, courgette and red cabbage foccachia was absolutely delicious. I would definitely recommend it.

Really good place. Great coffee, excellent food and lovely people

Brilliant Bakery - would highly recommend for brunch when in town.

Delicious food - pastries & brunch Been here a few times and love the food and location, only downside is nowhere to wait for a table and till blocks the door but other than that great

Loved the place, amazing atmosphere.

Absolute arrogance and insolence - waited for 40 mins for coffees despite other customers having sat down and been served and then finished in that time even though they came in after us. We ordered brunch and after 50 mins got up and left without having eaten. We enquired and complained 3 times in that time and nothing was forthcoming except to say they were very busy (despite the fact others had eaten and left). On going to pay for the 2 coffees we had and cancel the food they said they wouldn’t charge us for anything. This cafe prioritises walk-in takeaway orders over sit down customers and is chaotic and arrogant in its service. Sadly it does not realise that some customers have given up an hour of their parking time and their lunchtime over what was hoped to be a lovely weekend away to leave angry, hungry and having to go and start again somewhere else. What a waste of precious time spent in Cheltenham. The worst impression.

Reading the other reviews (which surprised me a bit) - i'm pleased to say there was no issue with background music. TBH I didn't detect anything - which is good because i had gone to have a long natter with someone (and the last thing...

The staff here were very helpful to me as my mum is elderly, and so I needed to make sure we could sit down upon arrival (which happened). The waitress that helped us, gave great service. The food was nice, the only comment at the...

Great place! Bakery spot on, coffee amazing, breakfast/brunch/lunch perfect! We love the carrot cake! And the passion fruit doughnut!

We had a lovely brunch visit to Baker and Graze. Fresh produce, dog friendly and warm and welcoming staff. They also did a brilliant job catering for one of our party who is gluten free. Would return when visiting Cheltenham again.

On Wednesday (12/4), we came across your Cheltenham store and ordered a pastry (£4) to go. A member of staff directed my daughter to pay at the card machine on the counter, pointing at what she only realised soon after to be an almost identical electronic “tip jar”. There was no indication of the cost of the default tip, nor did the employee first suggest/confirm the tip, only nodding when my daughter raised this as an issue (expressing that she’d mistakenly tipped) as if this was a regular expected occurrence. She would have been more than happy to pay a little extra if she knew that she was paying a little extra. As we understand that the tip was only £2.05 (our purchase was definitely worth it) and there’s never a need to fuss over something that could be so easily resolved, we only ask that the tip jar be clearly labelled so it would not be overlooked by a quickly passing customer, and for the employee at the counter to inquire about a tip prior to payment. I am certain that even sans confusion, any customer would afford the due cost of an excellent pastry and good service, on purpose.

This used to be the place we’d go for brunch or pastries as a treat. Expensive but nice food. I’ve also always found the staff lovely. Today we went only to discover a drastic reduction in their portion sizes. I understand times are tough but...

Decided to finally leave a review after continued bad service. Often ignored (once asked to wait outside in pouring rain even though there was clearly space to stand inside) I often end up leaving before I get the chance to even order. Today people entering...

Was thinking about a pick me up treat for my dad. The cakes in the window meant I couldn’t walk past. Nice welcome and delicious lamington (don’t see that often) and carrot cake!

Never experienced such rude service in my life. The manager turned my 70 year old dad away for no reason other than we had booked a table and turned up for it but the manager said they didn’t take bookings so leave and don’t come back. We were polite throughout - he was unreasonable and incredibly rude. Shocking behaviour and a shame as we used to like this cafe and its food. Would never come back and have told everyone we know not to either.

Don't go in for coffee, breakfast and get your laptop out. You'll be rudely told to leave!!

Came here for a celebratory brunch. The music was very loud and I nearly left but I was excited by the menu so stayed. Unfortunately I was let down. The dish looked good, but the sweet potato rosti with spiced tomato side was bland (not...

Always great food, cakes and coffee is probably the best in Cheltenham. Often meet friends here but can find it difficult at times to have a conversation due to the background music. Annoyingly it's always on and usually at a loud volume. Would be so...

I’ve been to this place before and I like it, but about 2 days ago I’ve been there and it meh! It was the 3 of us and paid almost 50 pounds for 5 egg (my poached eggs were grossingly under cooked, when I touched my egg the egg white just burst all over my plate), toast was rock hard, and really there not a single special touch to any of our orders, it was just basic, and unfortunately below basic this time. I usually love their pastries always really nice, hence the 2 stars, but breakfast is overpriced and really needs lots of improvement if you want to still go with these prices.

Loved it! Friendly atmosphere! Very popular....food fresh...cakes/muffins to die for!

This place is amazing! The full English breakfast was fantastic, the earl gray tea satisfying, and the service was prompt and very friendly. Highly recommend swinging by!

Used to be really good but feels the standard of food has slipped quite a lot recently,

Amazing find. Great coffee and tea - lovely teapots! Really supper staff

Disappointingly, a very substandard visit. My husband and I were very much looking forward to visiting Baker and Graze, however left feeling robbed. The café itself does have a rustic feel to it, which is nice but it is something I also believe distracts you...

Pretty dull sandwich bland no butter .no white sugar for tea just demerara. Wouldn't return. Looked great from outside too so very disappointed indeed.

Horrendous! Walked in at 14.50 and asked for a table for 3. We got seated and the waitress asked if we wanted to eat to which we replied yes. The time was now 14.55. The waitress’s then asked if we could make a decision quickly...

The best place for breakfast in Cheltenham. The atmosphere is very cozy. Very tasty food and pastries. Coffee is amazing

Turkish-style Shakshuka eggs are pretty good, and I have come here more than a few times just for this dish. Since I liked the place, I brought my friends on my last visit, and we ordered together, but the breakfast tea was not brewing and was like water (you can see some of it in the photo). I think they changed the brand of tea they used. I like to have my breakfast with tea, but I guess I'll not visit again just because of the quality of the tea. Likewise, my friends were disappointed. If you like to drink tea, think twice before you go. Also they don't have public WiFi!

The best food and coffee in Cheltenham

My husband, daughter and I had a light lunch here, sharing two dishes between us. The food and drinks were absolutely delicious. We also bought a couple of cakes to take away with us, again very good. Whilst we had to wait outside for a...

Lovely food and coffee served by lovely staff, what more could you want

Rude staff, an owner who seems so up and down he is probably on the nose sherbet and burnt bread. How this place is still running is beyond me. Then again I guess people pay to be 'seen' here.

Lovely food, fast, friendly service. A nice twist on a traditional brunch menu and great selection of cakes.

Дуже приємне місце, смачні кава і випічка.

I waited like an idiot behind the sign outside in the cold for a table as instructed I was given a very brisk wave to go in and was asked what I wanted I explained a table and was told to take my pick Only...

Fantastic food and great coffee. Highly recommended!

A must try! The French toast is the best I’ve ever had, and the hash browns are of the same ilk. Beautifully presented and well-run with wonderful staff. I’ve been many times and will go many more.

Excellent place. Tasty food. Attentive staff. I had never been there before but will certainly visit again.

Very nice cafe with great selection of pastries etc. lovely sausage rolls

Met a friend for lunch yesterday (recommend the chicken sandwich) food and staff as good as always and much better now laptops have been banned. More like a café now instead of an open plan office.

great food and coffee, cant wait to come back!

After an awful “non” breakfast at a B&B I was staying at, the staff at Baker and Graze were like angels, providing good service and exceptional food. They saved my day. Book room only and breakfast here, this is not some paid promotion but a...

One of my favorite places in town. Great food all around. And the coffee and the barista skills are top-notch.

Lovely little place to go have brunch at, after reading the reviews I was excited and it's safe to say I wasn't disappointed. The homemade smoothie is better than what you would make at home! My hot chocolate was nice but I feel I have had better. I ordered the shakshuka eggs it was really nice and filling, really hot the bread was just perfect crunch to accommodate it. I couldn't choose between this and the sweet potato rosti I do feel like maybe I would have enjoyed that more as I feel like the tomato base was just a bit overpowering for me that day. We also ordered the lamb and now that was just amazing I highly recommend it just was made to perfection. After finishing our meal we had to get some goodies from the Bakery section, I was too excited I forgot to take a picture. We bought a chocolate filled doughnut, almond and pain au chocolate (amazing never had anything like it!), cinnamon roll( also divine), and a pistachio and rose I believe swirl it was worth the money. Its not cheap but I think when you ordering high quality artisan goods it is to be expected! It sells out fast there, I hope I can go back one day to try there portuguese custard tarts!

Fantastic coffee and brunch, would recommend for a relaxed atmosphere

Having regularly bought bread, donuts and coffee (all very good and served at the till by some lovely staff) I thought I would take my daughter for Sunday brunch today as she had recently moved into the area. What a bad decision that turned out...

I walked in and was greeted coldly by a Server, who took my order and told me to sit down. I took a seat and was reading a book on my tablet, the rude waitress shouted at me, that I "cannot sit at a table...

Easy to see why there’s a queue outside even for takeaway coffee and food. Really delicious pastries and a mocha that tastes like it’s supposed to. Friendly, efficient service. Highly recommended.

Very good coffee and decent food but the manager (maybe the owner is terrible). The Find in town is much better and you actually get service. He’s rude and not remotely personable. A shame as he ruins what could be a great place to go

Decided to visit Baker and Graze on Sunday as I was yet to experience and I like to support local businesses. However I really regretted making that decision. Firstly my partner and I were forced to wait outside along with a few others. We did...

Took my 7 year old daughter this cafe for a bit of cake as a treat today and wished we stayed indoors! We walked up to the cafe at lunch and understandably it was busy. Because of the terrible layout of the place we had...

The opening times vary from day to day. Why open a cafe in a popular park next a school and close it at 3.30pm!!! I’ve lost count the number of times I’ve seen no orange chairs outside as the staff have just gone home! Really...