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4.0

Based on 14 opinions finded in 1 websites

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Nº 783 in 1383 in Leicester

Nº 23 of 43 American in Leicester

CUSTOMERS TALK ABOUT DISHES WITH..steak
Score
OpinionsNoteTripAdvisor144.0

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A bit of an odd review to write, as the majority of the issues presented could not have been prevented by the staff working today. We ordered a couple of Calzone pizzas and some fries, nothing too crazy. The pizzas were delivered quickly, and were of good quality - my main issue was one of personal preference. I cannot stand garlic butter (not an allergy, just me being not liking garlic butter), and they were delivered absolutely swimming in the stuff. This wasn't mentioned on the menu, and if it had been I would have asked for adjustements to be made, or ordered something else. I cannot criticize the team working as they have presented the food to spec, it's that the menu wasn't clear about what you get. In addition, we also had to remind the service team about the fries, as they had been forgotten. Our server was OK and was apologetic about the food (I did say it wasn't hers or the teams fault, just me being picky), but the member of staff that took our payment didn't seem to care, even though we were leaving with a full plate of food left. I also wasn't overly keen about the 'pushy' nature of tipping - there didn't seem to be a way to not pay a tip (the staff, whilst OK, did nothing extra to warrant being tipped). You are presented the card machine with option to tip 5, 10, 15 or 20%, but seemingly no way to not pay. This leaves you with the only option to ask the server how to not pay a tip, and you might as well just say to them "You guys aren't particularly good at the job" In all, not a great visit, but not entirely the fault of the venue, less picky diners will probably have a better experience (the food would have gotten 4/5 stars if the menu communication was better).