Harris + Hoole in Guildford

Me and my son thought it would be nice to grab a nice drink at Harris & Hoole. I had really high expectations for our visit! I was extremely disappointed with the customer service skills of this young man serving, he barely spoke or smiled. My coffee tasted like burnt coffee, made me feel sick 🤢 never felt so rubbish after that experience. Sort it out harris and Hoole!

Visited placed the order and went to pay with Cash was told they don’t accept cash. On this occasion my first visit I paid by card as not to inconvenience my family. I won’t be going back until they take Cash and will tell all my friends to follow my lead.

Visited with my Mother who is disabled and struggling to walk. I was disappointed that there was no Gluten Free offering apart from a couple of biscuits. The young lightly bearded young man who served me was concentrating on other thing in the cafe whilst serving me. I sat down with my Mother and he called out our two teas order. I indicated where we were sat (5yards away) he brought the drinks over and said “collect your drinks next time” I think a little more focus on customer service wouldn’t go amiss. Certainly not the quality or level of service I would expect, even in the more basic establishment. Too blunt, no please no thank you and despite being relatively quiet messy floors and grubby tables.

I made an off chance visit here whilst waiting for someone at the hospital. Tables needed clearing and cleaning . Coffee tasted good but limited choice of pastries, indeed many had run out. Friendly staff

Awful experience on my first and only visit. I made a very simple order of Cappuccino with soya milk, the next customer ordered Cappuccino with Vanilla. When the drinks where ready the customer behind me jumped up to collect the Soya one. I also stood up and was shouted at by the staff member 'ITS NOT YOURS'. He totally embarrassed me in-front of the other customers, I did not expect to be shouted at so I sat back down, after explaining that I ordered the soya cappuccino. When the next drink was ready with Vanilla. Nobody came to collect it. The man with the soya realised he made a mistake. I said again I ordered the soya cappuccino. No apology was offered, the man with a heavy cold and the wrong drink offered to hand it over, bless him, but he took the drink back. I was offered a fresh coffee, but when it was brought over it was luke-warm, Discusting! I will never visit there again!!

Stopped by for two coffee's one black and one white americano £2.80 each, Awful, weak and tasteless if it wasn't for the queue to get back into Tesco's I'd have taken them both back and complained.

Popped in to grab a coffee quickly and ended up paying £2.40 for a small thimble of filter coffee. The coffee is good but not worth £2.40 for fours sips. It was also not hot so that was a disappointment.

The good- the coffee is very nice , especially the Ethiopian blend. The bad the customer service is terrible after waiting 10 minutes to give my order with no queue I left without ordering. There was one member of staff working there were other members of staff available but they were glued to mobile phones it wasn’t busy and was told numerous times that they would t be long. Unfortunately this proved not to be the case when I left (quietly and without fuss)the barista sarcastically shouted after me- bye then.I have used this shop before and the staff seem to treat it like a social club rather than a place of work- I won’t be returning.

Service was dreadful, asked for a toasted sandwich and they had ran out! 3 on display and when asked about those it was for a previous order. They were still sitting there 40 mins later! Waited ages for a mediocre coffee, used to be good but not anymore

I went here twice during the same month: I had a passable mocha with a good cheese scone the first time and a cappuccino with a pain aux raisins the second one. The first time the service was not so good: they seemed not to be concentrated on their clients even if just a few table where occupied, the service was quite slow. The second time the ladies behind the counter were a bit overwhelmed because of the crowd, I can understand their difficulty to follow everyone to the best of their abilities. Not bad, but personally I prefer other chains of coffee shops.

Previous reviews suggest this is a pretentious place for millennials. I agree. Very enjoyable, nice “vibe” and good coffee.

This is the kind of coffee shop the McDonalds advert mocks brilliantly. Run by a beyond pretentious bunch of clueless millennials who think they’re doing you a big favour. As the only person in there this morning they still managed to make me queue and then get my order wrong. It’s worth a visit just to see 1/10 customer service in action. Oh, and it’s filthy too.

Came here for a cup of coffee whilst waiting for something. Coffee was perfectly nice but the place seemed to be a drop off centre for peoples children whilst they did their shopping. All very disruptive and doesn't make for a relaxed experience

Everything time we visit this particular Harris + Hoole, we are always greeted by friendly staff, served in reasonable time and the coffee is always fantastic. Unfortunately, every time we visit, the tables are dirty, covered in crumbs, coffee stains and sticky. The chairs are littered with crumbs, the floor also. Behind our table was a display of gifts that you could buy and to our horror the gifts and shelves covered with a thick layer of dust. More attention to hygiene is needed desperately.

Nice interior but pretty grubby and I ordered a flat white which was not very good at all. Bad coffee, I wouldn't recommend

Shame about this store as the other H&H have all been very good, the server was lovely however the tables hadn't been cleaned in sometime and the barista was busy mopping the counter with a mop that she'd just mopped the floor with, cakes looked nice but I was scared to order one after witnessing this.

Staff not friendly at all, not even a smile. Coffee not too bad and gingerbread for our grandaughter was tasty.

Probably the worst customer experience I have ever encountered!

Went for a small bite to eat, sausage roll, scone, Tea and Coffee on a Saturday afternoon as we were going for dinner later. The young chap at the front was lovely and friendly and the Sausage Roll and scone where very nice and Tasty.

The staff are great people, who always do their best for the customers. Nice place to visit for a coffee break.

Monday morning cuppa and breakfast. As a regular coffee shop visitor I always return to this Harris and Hoole for the friendly relaxed atmosphere. The staff and management are always very efficient . I also love the choice of music played a great mix .

Why, why, why did I go back,the most expensive High Street Coffee Shop, with this one located in a Tesco's.

Just popped in for a takeaway coffee. £3.30 for a large cappuccino which just tasted like warm milk. The barista kindly added another shot but it still tasted of nothing. Also it wasn't particularly hot.

I went for lunch in this reall good looking rustic cafe in Tesco with my son. We sat at dirty tabkes which were only cleaned as our food arrived and only because i asked. I had the soup which immediately went back because it was cold. When it came back out of the microwave, the bread roll was missing and i had to ask for it. When then coming to butter the roll, both knivews which had turned up were filthy.

H+H is just inside the Tescos store and perhaps the first time I patronised it, a Great British Bake Off contestant appeared. Not a book signing, but simply grabbing something to eat/drink like the hoi poloi. If it is good enough for a denizen of the GBBO tent, then the rest of us should be happy enough. They may occasionally forget to warm the toasties through, but they are sometimes under-staffed and doing their best. A good place to grab coffee/snack before shopping.

You would never know this place is a Tesco when you're in there, so much better than when it was a cafe! The coffee is by far the best coffee I've tasted in a long time and the food is delicious - a little overpriced but nice still.

Quick lunch with friends. Lovely atmosphere. Personally I find the coffee a tad too strong also prices of food too high. Lovely catch up with friends.

Had the misfortune of drinking coffee here and in other branch in High Street. Consistent, coffee was like dishwater (drink mine black)...so tried the Tea equally as uninspiring.

Trying to manoeuvre a buggy round and find somewhere to sit was a bit tricky but our coffees were lovely and the seats were comfy. Having been to other Harris + Hooles which were super kid friendly with toys I was a little disappointed and reckon it would be a better visit without the baby! Apparently the lounge upstairs is really nice with sofas but unfortunately it wasn't open so we didn't sit up there!

Good service, Plenty of comfortable seating, good quality coffee including soya drinks. The cafe is in the superstore and good to wait whilst others in your party go shopping.

I visited on a Friday lunchtime so I guess it was a busy time. I was served with my food, asked for my name (I hate that!) and then waited 10 minutes for the coffee, which I had to get up and collect.

Lengthy wait for mediocre coffee in unappealing surroundings. Does not favourably compare with any of the high street established names.

I'm sure this coffee shop is in Tesco's and not the Ritz, dammed expensive coffee, circa 20% more than Costa's and Starbuckes, tries to be trendy and working with the community, but needs to review its prices, until it does give the coffee a miss and donate the monies to a good cause, such as Cancer Research rather than lining the pockets of Harris and Hooles directors

Very friendly buts that's the only good thing I can say. I will not be using again, the Coffee was of a very poor quality lacking any real flavour. The cakes were well overpriced and again very poor, almost badly homemade.

This review is for the Tesco Guildford Harris and Hoole (I've noticed that there is also one in the town centre and the reviews for each keep crossing over).

Just popped into tescos and fancied a coffee after shopping. I asked for slow drip Filter coffee (as per their board). It was cold, tasteless and probably worst coffee I ever tasted with dregs at bottom of cup. Luckily I asked for small.

Coffee was hot and appropriately adorned with various foamed dairy products. Tea was in a nice pot and came with free refills. Fajita wrap was surprising good even though it came from a hot cabinet thing. Staff were excellent. Friendly, happy and very helpful. It's hard to be exuberant over a coffee shop but the Guildford branch of Hula Hoop and Horris did a good job. Give them a visit.

Despite being in Tescos this is a nice place to have a coffee and a cake or a light snack. You might expect it to be noisy, but even when fairly busy it is pretty pleasant. The drip coffee has a good flavour but I found it could have been stronger. Nice cheese on toast, sweet and savoury croissants, and cakes.

I wouldn't normally review a coffee shop such as Harris and Hoole etc. However, I really enjoyed my experience here. I ordered a tea which is hard to get wrong. Nonetheless, the staff were very friendly both when taking my order, serving my drink and also the chap cleaning the tables. Great for a location which is so busy and could easily lose all customer service! Good drink, clean and friendly.

So, SO much better than Tesco's own cafe that was there before! All the coffee is good but the iced particularly so, and the food is nice, too. The scones can be a little bit on the dry side, but they do have Portuguese custard tarts so I can forgive them that minor problem!

On my previous visit to this coffee bar we had enjoyed delicious croissants and superb coffee and these were served in a most friendly fashion. I intended to compliment the staff members concerned but they must have changed shifts, so I took the opportunity to do so last week whilst awaiting a delayed flight. The service was, once again bright and cheerful and we spent time at table helping to console a gentleman who'd been upset at border control security. We were most surprised when we were approached and invited to have beverages "on the house". This was such a positive offer and was greatly appreciated. Thank you to all the staff.

over-priced for the quality of coffee which was quite poor. I was expecting more from an award winning chain but was disappointed.

This shop is excellently placed in Guildford. It is really well laid out and decorated internally. The service is good. The coffee is very good. I didn't have anything to eat, but it looked pretty good.

Great coffee, nicely presented. Not so big on food but OK. Loyalty scheme. They pride themselves on not using boiling water, which is also good. Can get busy, but that's to be expected.

All the food looks really nice when you walk in, but then you look at the prices!! Ridiculous!! I fancied a cold drink as it was hot and I chose lemonade. I had to pay £2.80! For a small lemonade which as it turned out wasn't particularly nice anyway. I could get a frappacino at Starbucks the same size for the same or less and it tastes much better! I wouldn't recommend it and won't be returning.

This coffee shop is in a great location, bolted on to the large Tescos. It was quiet when I visited but they had a lovely selection of cakes and pre-wrapped items. Their chocolate Easter cake was fantastic and the staff in here are always really happy to help. They also know about coffee, i.e. Where the beans come from, whether they're fair traded etc. the coffee shop is nice and spacious and the staff are all very cheerful. It's a very convenient location and I've visited a number of times and it has been consistently good.

Lovely coffee just perfection 👌 friendly staff and a great variety of different blends of coffee, the vintage cups are also a great touch.

Great for a handy alternative to a more expensive breakfast if you are staying in the Holiday Inn. Had a nice pastry it has become a bit more commercialised since being bought out but still has a independant feel to it...

I visited this place again after the trip to the shop of Tesco. I was welcomed by the staff but this time seem to have a short memory of what I ordered. I wanted a marmalade cake and coffee. But when repeat my order the said banana cake and coffee. I corrected them but then I think they lost their train of thought today. Looking around the store was clean and table are free of food from passing customers, I still think the order of the coffee displayed on the chalk board make slightly confusing just to order a simple coffee without milk. Is it be easier to write americano or filtered coffee. I may be getting old these days as the amount of different selection an varieties of same coffee but called different names. The coffee taste was good and when served from the coffee making area if prompt and pleasant. The range of cakes and sandwiches are reasonable. Again there our a lot of people here from all ages and are enjoying the experience. I think the music in the background of sort heavy metal guitar band was a bit over top for a trendy coffee shop. But hey it might be just me getting old.. Or the timing of visit.. I will come again soon.

An innovative approach to a coffee shop. I like this place a lot, but hope that the recent purchase by Tesco doesn't spoil it.

I've got into a bit of a habit of shunning chains lately, so Harris and Hoole suited mine and my friends requirements perfectly. The staff were all attentive, the tea comes with egg timers which pleased my inner German (they love to time their tea with precision!) and the muffins were delicious. I'll definitely be avoiding Starbucks and heading here next time I'm in Guildford!

Time for a revisit on the way to a weekly shop this time the staff were attentive as before but I have drop the rating down as the tables were not clean as I would of expected. The service is good as they do greet most of the customers wish them a good day as they leave. I still see the majority of the staff are quite young. On this occasion is see great attention to particular customers requests in the way they like their beverage. Less milk for example.

This could be a really busy coffee shop selling a good range of nice things in a great environment but sadly it doesn't deliver as it could do. It's difficult to be really clear about where it could be better but it just doesn't have any atmosphere. However the coffee is good and it's served in very nice crockery by perfectly pleasant staff.

go here all the time, great staff, great chai latte, free water with lemon, yummy cakes, child friendly, somewhere to park your buggie sorted!

My husband and I visited this coffee shop for a coffee and light snack following a hospital visit and prior to doing a it of shopping in Tescos. My cappuccino was not a cappuccino so I returned that and was made another by a different person, this was a little better. I had ordered a tea cake which I assumed would be toasted, I was wrong it was microwaved, I couldn't eat it, it was terrible. I did swap it for a pain a raisin which was stale! The people serving were quite cheerful but definitely needed to be better organised. Won't be going back.

Come on Harris and Hoole management, you have a prime spot in one of the largest Tescos in Surrey with a huge foot fall from shoppers and hospital visitors but your café is very understaffed. When we went in there yesterday, for the first time, there were only two people working their socks off. They were very friendly and helpful but how could they possibly prepare food and coffee and clear the tables at the same time. What a shame, not a very effective way to run a business. Our coffee was cold but we did not want to complain because there were so many people waiting for their coffee and the poor man could not keep up with the demand.

The tea looks like grey water and tastes no better. It is revolting. Brought to table (not served by staff, we had to bring it to table) with goldfish bowl sized cups, two so called tea pots which looked like mini cafetieres (weird) and various sand timers in different colours. What is that all about? Not enough tea leaves in the water so far too weak and sickly. All we wanted were sensible sized tea cups and a teapot, or a teabag in the cup. The word pretentious leaps to mind. Staff behind counter couldn't give a fig, waitress apologised. We wont be going back, and it seemed that the staff couldn't care less if we did or not.

During my last few visits to Guildford I have called in for a coffee and cake after shopping at Tesco. It is quite nice and the staff are very friendly.

Went in with a friend to grab a quick coffee and cake and it all just felt too much trouble, waited in line for ages, ordered our bits staff were over the top and too in your face shouting for you name etc.

This place (about half owned by Tesco) is a kind of Tesco sub brand masquerading as an independent coffee shop.

Well I thought I would give this place another try after a few months of being away. It seems like the staff have got more younger but are very pleasant and attentive. The food and cake choices look and taste fresh. The tables and floor areas were clean. The seating area is good and spilling out into the Tesco shopping area almost. I enjoyed the coffees that was made for me. They was reasonable noise levels as most people are happy in thier conversation and not being deafened by any over bearing music.

Very well brewed coffee and very nice food. Barista does know it's trade! A little hidden gem in Guildford. However, I would suggest that the staff would wear slightly less casual clothing.

Very surprised to find people who really care about making good coffee in a Tesco superstore! Best coffee I've had on the high street in a long time. H&H; are clearly determined to provide top quality coffee with friendly service. Also enjoyed an excellent croissant.

I visited the newly opened cafe as I passed it while going shopping for the larder essentials. It has a very spacious room for you shopping while you take a break pushing your trolley. The staff are very happy and where very good in greeting all the customers that arrived in the cafe. There is a small range of various food from cakes to sandwiches to small bread rolls. The decor is very pleasing and I was trying to get a sense of the room that it was trying to depict. The tiles on the floor and the old style farmhouse tiles looking reminds me of the kitchen ready for your mums food to be presented on the big wooden table. There is a great selection of beverages on offer and there is the great reliable Tesco Wi-Fi so if you do want to sit at the long big deep light brown sofa and write a review or at least read a newspaper. This place has recently just opened so it very clean and helped by the efficient rota of the staff in collecting the used crockery and ensuring the tables are clean and ready. My carrot cake was good moist and surprisingly good and fresh.