Hall & Woodhouse Taplow in South Bucks

Food was ok but found it expensive for what it was puddings nearly £6 each so for 4 adults and 2 children over £100 not the hungry horse it use to be

I had planned to attend The Black Horse in Iver for Mother’s Day and had booked with a £50 deposit. Unfortunately, due to my mum being unwell, I needed to cancel four days in advance. Since there was no mention of the deposit being non-refundable in the booking details, I reached out to confirm whether I could get a refund. I left a message and sent an email but received no response. I followed up the next day with another email and then called again on Saturday. Finally, a young man returned my call but told me outright that the deposit was non-refundable and that "this is what a deposit is for." I tried to explain that I had been attempting to cancel for four days and that there was no mention of a non-refundable policy, but he dismissed my concerns and said he didn’t want to argue. Feeling frustrated and disappointed, I left it at that. However, to my surprise, I later received a refund, which made me question whether the staff member I spoke to had given me the correct information in the first place. I’m giving 3 stars because, in the end, I did get my refund, but the lack of clear communication, poor customer service, and difficulty in getting a response made the experience unnecessarily stressful.

Friendly and welcoming. We waited about 15 minutes to get the food after we ordered and the bacon Avacado bap was amazing.

A great location and lovely decor inside. We eat here several times a year and always enjoy great food and cocktails and fabulous service.

Great food and lovely lovely atmosphere. Staff were very friendly. We will be back