Gunpowder Mill in Swale

Fab service, server faith was very helpful, polite and provided brilliant customer service. First class service.

Faith brought joy to an otherwise gloomy day! She was so attentive and really positive. My first time at the Gunpowder Mill and it won’t be my last!

Amazing visit with the family will be back soon

We are a small Committee who come from all round Kent, the Gunpowder Mill is an excellent location for us centrally. We arrive at all different times during the afternoon and eat early evening after our meeting, we have two vegetarians who are always catered for. The staff are great, they are always on hand if you need anything but don't keep hassling you for service.

Had a lovely birthday meal at gunpowder mill, the food was fantastic the atmosphere was perfect, but the staff were exceptional there is one member of what stood out and her name was faith nothing was ever to much to ask for and she made the evening really special she has great humour while remaining professional. Well done team !

Booked a table for my wife, father in law and 2 children and myself. As we just moved and was all tired so thought a nice meal at our local restaurant would be nice. When we got there we were sat down in the bar area. We sat there for 35 minutes as we wasn’t told that we needed to go to the bar to order the food which was annoying but fair enough. My father in law paid for the food but forgot about the 30% offer that was on, so I mentioned this after waiting for 45 minutes for our mains as was told you didn’t tell us when you paid so you don’t get it. We then ordered food bare in my I had an 8 year old and a 9 year old with us, the starters took over 30 minutes to get to us. Once we had finished rhe starters it the took 45 mins for the main to come out, mainly because I had to ask what was going on, as you can imagine my children we very hungry and so was the rest of us, at this time we spoke to the manager, I’m a manager myself, so express how disappointed and annoyed we were with this service and was basically just fobbed off and that is not what I aspect when I take my family out. The kids were unhappy, father in law didn’t really eat his dinner as had to wait so long and my wife didn’t eat hardly any of hers either. I asked what the manager was going to do about this poor service and he said he would sort something out. We then didn’t see him again and left very disappointed and to be honest as a manager my self, this guy shouldn’t be in this position, as you should help and support your customers or you will loose them, which they have no lost everyone I know as I will make sure no one eats there with that service.

We really enjoyed our meal our waiters was Emma. We would definitely recommend this restaurant to others.

Great service from Emma. Very welcoming with a lovely warm smile.

Popped in for a bite to eat for lunch - the food wasn’t up to its usual standard which was a shame. I’m hoping this isn’t a precursor to what’s to come for a family Christmas dinner booking??? My steak was ropey and cold - I couldn’t say anything at the time as it wasn’t the time with the company we had. However our waitress was lovely.

Booked a table online, which was the bar area. Wasn’t told to that we need to order at the bar for food so sat there for 40 minutes would have been nice to be told. Then once we ordered was told another 30 minutes wait was expected,. Once we paid at the bar my dad paid and completely forgot that we had a 30% off mains, so went up and mentioned the to the tall skinny guy behind the bar as was told basically tuff, as you didn’t state this at time of purchase, which in my opinion is a disgrace. After paying waiting 30 minutes for started then sat there for 40 minutes with our starter plates still on the table, not happy and this place I would not go back to again, as the service and the attitude of the staff, was easily 1 out of 10 don’t recommend going here with kids as my kids have now been up an hour later than their bedtime, cos of crap service.

Lovely food. Great service and friendly & helpful staff

We were very dissapointed in the very poor standard of food. I cannot say anything positive other than the toilets were clean very very poor. Especially having complained to be told " that's our standard"

Faith looked after us on Friday 8th November, table of 9 for my son’s 13th family dinner. She was great, service was excellent & the whole family enjoyed the visit & food. Thank you! See you again soon.

Friendly service from our waitress Emma and great food as always

Amazing food and lovely service thank you Emma x

Poor service, took orders without considering whole party. Not informing us of problems with the menu upon ordering

Quality food,service from emma class vibes

I’m so annoyed we didn’t catch our waitress name but honestly she was the best waitress we have ever had. Super bubbly and friendly. Gave recommendations when we couldn’t decide between a couple of things. She mentioned she was fairly new so hoping the owners may know who we mean. We all left with huge smiles on our faces and was laughing non stop all evening every time she came over. She really made it personal and a memorable experience. We have all said we want to go back just to be served by her again. She made the atmosphere and the experience. Made sure my boyfriend got a birthday suprise and all sorts. The food was lovely too, all fresh. Food did take a little while to come out but tasted lovely and was all super freshly made and fresh ingredients which for the price point you wouldn’t always expect. We will be back!!

An amazing evening. Was served by Faith . Just to say that Faith is a wonderful waitress with such an amazing personality that really shines through with her work. Faith made our evening even more lovely than it already was. Really lovely place to come and relax. Prices are reasonable and worth every penny. Thank you Faith

An amazing evening. Was served by Faith . Just to say that Faith is a wonderful waitress with such an amazing personality that really shines through with her work. Faith made our evening even more lovely than it already was.Really lovely place to come and relax with the family or a romantic meal. Prices are reasonable and worth every penny. Definitely use again. Thank you Faith

Food is a very basic pub fair. My chicken dish was overcooked and dry. Hubby had nice roast dinner. Son had a burger that was a bit too crispy. The staff and atmosphere were nice.

Such a shame to experience awful food that could have been so nice. The serving staff were very good but let down by the cooks and the food they served. All four of our group’s starters were cold. The fish batter was soggy and chips were cold. My steak was full of gristle and inedible.

Great place to go as a family. Something for everyone

Clearly understaffed. 3 waiters for a very full restaurant resulting in an excessive wait for main course (1 hour) The whole experience took 2.5 hours for 2 courses.

Never had a bad meal. Reasonable price and great see

Exceptional food with a good choice except for the dessert which was unavailable. Staff on the whole were very good with exception of the person that was serving our table side this was after we asked to move due to two of my guest's with medical conditions and the cramped table arrangement she seemed somewhat sharp in her manners. Then the girl who served us drinks spilling my grandaughters drink and no apology. With that said the food was good. And I must say that the food quality has improved a great deal from when you first opened.

Emma our waitress was fantastic really friendly, she made our visit extra special, taking an interest in our family, asking sure our needs were always fulfilled, she was very chatty taking an interest in us

Amazing food never had a bad review (emma waitress)

Very busy with lots of parties on. We were just 2 and the staff were under a lot of pressure but were so professional and friendly all the time we were there. Never had any issues always smiling and at hand. Will definitely be back Booked under the name of Kelly Cheers Simon

Suited our whole family for a lovely meal out!

Was here for a family birthday and was a large group of 17 people. Emma our server was amazing, 🤩 very friendly had a smile at all times even though was rushed off her feet!!! Food arrived promptly and Emma was so helpful with all orders and queries! We will 100% be back again! Thanks and especially a big thanks to Emma!

The Guy who served us was very friendly & polite, he was also apologetic when he had to come back and say they had run out the mixed grill. When we arrived we were seated promptly and given the drink & food menus, the guy came to us after 5 mins to ask if we had decided on our drinks and left us ample time to decide on our meals. We didn’t feel rushed when we got our bill to make us leave quickly. Will definitely be visiting again.

Very little portions and very expensive for what you get. Will not return.

Food could of been hotter, no coleslaw with my dish as had ran out, no other option offered, side salad etc.

We were seated quite quickly, which for a Sunday afternoon, was positive. That’s probably where the positive things ended. Our waitress came over to the table with a huff and a puff. No warm welcome or even a hello. The first thing she said to us “Can I get you some drinks?”. She took the order, left without any other words and returned about 10 minutes later with a tray of drinks. The tray was dumped on the table without serving the drinks to the anyone. She pulled out a note pad and asked “are you ready to order?”. I made a point of stretching across her to give the relevant people their drinks before ordering food. I asked a question about the roast beef and how it was cooked and had a short sharp “it’s precooked!” as the answer. My partner took a couple of sips of his Pepsi max and realised it was flat. He approached the bar and explained to the barman the issue. The response given was “well we’ve got gas so they will all be the same!” No apology, no offer to swap it for another drink. My partner asked if he could swap it for another drink and was told we don’t have any Pepsi max bottles/cans. My partner asked if he could swap it for a San Pellegrino and was told yes. To get this that stage was like getting blood from a stone! The food arrived and my roast dinner was cold. I returned the meal informing the server the dinner was cold. A second dinner came out and it wasn’t much warmer. I was just grateful that it wasn’t the first dinner warmed up. The second dinner had a rock hard carrot, rock hard parsnip, like warm beef. The only thing that was work eating on that plate was the Yorkshire pudding and that was all I had eaten from the plate when the waitress took our plates away. No questions asked as to why a lot of food was left. I didn’t send it back a second time as I knew that all I would get would be a luke warm dinner. Also the rest of my table had finished their dinners. We left the restaurant feeling very disappointed and unsatisfied. There was a genuine lack of customer service and this needs to be addressed. This was sent as an email complaint but has been ignored twice!

Great feindly staff, service and welcome.

Terrible experience. Food was over rated and not good. Very small portions and expensive. Steak was chewy and overdone. Halloumi was virtually non existent, 3 very small pieces on a dry flatbread. Extremely disappointing and a very long wait.

Fantastic service. I booked a table for 20 people. The staff were organised and pleasant. The food arrived at the promptly and we were all served within a few minutes of each other. Prices were reasonable as well

Lorraine was very friendly and her service was quick efficient . Always nice to be served by her whenever we visit

Burgers were the same size as the kids burgers, for over double the price. All 4 came out over cooked. Chips were cold. Took 10 minutes for cutlery to come out after food was given. One dessert missing at the end meaning we had to wait for one person to eat on their own. Overall very disappointing experience.

Friendly staff and lovely food as always

Emma was really nice, full of smiles nothing was to much trouble.

Great choice of food with that attention to detail in a nice relaxed area at reasonable prices.

After finishing our main meals we sat for thirty minutes before we had to ask for more drinks and pudding even though the staff were constantly walking around us it seemed they forgot about us as we still had empty plates. For clarity; there was two other tables at the time sitting and eating, it wasn't a busy service by any means. We were also kicked out of the restaurant and bar at 21:00 as they said they were closing at 21:30 even though Google, the wall and their own website said open until 23:00 which is why we went to Gunpowder Mill in the first place, nice dinner and a place to continue drinking and chatting. I go to this restaurant regularly and normally there's nothing to complain about but this time I felt I needed to say something and their own website told me to post this here after responding to them.

The food was lovely, the service was prompt and the waitress was extremely friendly and helpful. The restaurant had a good ambiance with the lit fire making it a cosy and welcoming place to eat.

Great pub good menu, nice staff.

Jamie our host was very professional, attentive,efficient and friendly. He helped make our 60th Birthday Celebration a memorable one. Thank you

we came in as a table of 20 for a 50th birthday. we were served by Faith who was literally amazing the entire time. she was absolutely hilarious and really added to the whole experience. the food was lovely and the service was quick! thankyou!

Lovely last minute dinner - waitress Faith was brilliant ♥️

Had a lovely time here with my mother in law. The food and atmosphere was great and the staff were friendly and helpful. We was made to feel welcome. I would recommend to friends and family and would go again.

Ask for faith she has the best attitude and information

Nice big pub good food. Nice and empty on the Sunday when we went. Which was a blessing as all other pubs wasn't serving on a Sunday. Pudding was delicious too

Lovely place to eat very friendly staff amd quick service and food wad amazing

Great pub its what you would exspect. Alwayd feel very welcome..Great Serice.

Thoroughy enjoyable well prepared meal delivered by friendly staff in very pleasant surroundings.

Myself and 2 friends popped in on the way home from Canterbury. We were greeted by a lovely lady who found us seating in the bar area. We were given menus to browse at our leisure. We ordered from the bar and nothing was too much trouble. Two of us had the best fish and chips we’ve ever had at a restaurant, crispy batter and beautiful chips. Our friend who is vegetarian was well catered for and has a beautiful cheese and potato pie served over mash potato. We were just sorry we didn’t have room left for pudding! The toilets were immaculate and we have already planned to visit again and have recommended the gunpowder mill to our friends. Thank you for an incredible experience!!

Lorraine was fantastic and looked after us throughout.

We had great service from the minute we entered and throughout the evening. The food was outstanding and so was the atmosphere. Our waitress was warm and friendly and made sure everything was ok.

Food wasn’t very nice. Ice cream was clearly cheap and not put together very well. Service was extremely slow. And pricey for what you get.

Great meal and our server Faith was very welcoming and lovely! Nice and cosy atmosphere with the fire, and the food was tasty and came out quick.

Had an enjoyable lunch. Faith our server couldn't have been more helpful. She was lovely.

We booked a table in the bar area and said on the booking we had a dog. We were placed on a table in the middle where everyone kept walking around it and were told we couldn't move as a whole section of the bar was booked for a 40th birthday. We ordered a tro of roasts which we were really excited about. When the plates came we expect the veg to come separate as it looked like it was only the meat and a Yorkshire on it. Upon closer inspection there was 1 carrot, 1 Parsnip and a couple of potatoes. It didn't come with everything it said it would from the menu. Staff are usually friendly, but they weren't on Thus occasion or helpful. It's a real shame we've been coming for a year, we enjoyed coming and now after this experience we have decided to go come back.

Nice place to have a walk, only negative no public toilets

We enjoyed an excellent meal and drinks at The Gunpowder Mill in Faversham.

As always lovely food, comfortable seating, but overall it’s the staff that makes the place for us. Very pleasant staff and always made very welcome and it’s a place you would go back to more and more

Made welcome by staff. Food was lovely.

Had a table of 16 on Saturday at 7pm and the lovely lady serving us was a delight, she was run of her feet working so hard. But still managed to make the moment so special. Working in hospitality myself for many years I can say that she is a catch to have as an employee. She will be the reason why I will keep coming back. She made the experience so funny. So credit to whoever cooks them chicken kababs they are pure heaven what ever sauce you use Jesus it’s 10/10

Yesterday my partner and I decided to have a nice date at the gunpowder mill, trying it for the first time. We cannot recommend this place enough, the waiters are supremely busy, yet so it with a smile. Especially a lovely lady called Faith, she was rushing about, entertaining customers and giving exceptional service, I accept stress enough that lady deserves a bonus, she made our night. I asked for a more secluded area as I do have hearing trouble and they did oblige which was extremely nice of them, most establishments just plop me next to a loud family, plates clanging but the gunpowder-mill and its waitresses more than made my stay comfortable. The food was heavenly. Whilst I didn’t enjoy the koftas as much as I thought, my partners sticky chicken, mac and chorizo cheese and my pulled pork burger were extremely good, best food I’ve had from a sit down restaurant in ages. The drinks were great, the beer was very fresh, the cocktails were tasty, heavenly even. At the end of this all I can say is, Faith our waitress made our experience amazing, the food was to die for, the cocktails were extremely tasty, the beers even were very fresh. The atmosphere and decor were spectacular. Definitely coming here again. You have a very happy customer.

The portion sizes were small, the food was cold and some of the vegetables were under cooked and the meat was dry

Had a lovely dinner at The Gunpowder Mill. Our waitress Faith, was really welcoming and friendly. Highly recommend this pub!

Great meal this afternoon. We were served by Faith who was fantastic! Very attentive, super friendly & nothing was too much trouble. Food was delicious. We were a large party & we all had empty plates by the end of the meal. Nice atmosphere for a family meal.

Spacious cosy restaurant with good service and tasty, affordable food.

Reasonably priced food served by Jeremy and April who was very attentive to all our needs despite the restaurant being very busy. Highly recommended

Greasy burger with a dry bun and almost cold fries, what a disappointment. I really thought this pub had made a turnaround, as our last meal was very enjoyable. Obviously its the luck of the drawer!!

Fab midweek dinner. Thank you, April

Such a great atmosphere and amazing food. The staff were also lovely and the it was great for kids.

Great atmosphere with excellent quality food. Strongly recommended.

Fantastic service from Faith today. Way above our expectations. Super friendly, helpful, and an absolute pleasure to have met her. 10/10 for customer service! Food on this occasion was sadly not up to the usual high standards; very dry, but the service just made our visit worthwhile. Thank you Faith, a shining star!

Our server Emma always takes great care of us everytime we go, great food and would recommend to friends.

Joke of a place! Half empty but said they were fully booked. Miserable staff! Not willing to try find a table with two starving kids!

The food was great we will go back again It's a lovely place .

Great food and good customer service. Drinks fast, sauces offer, food piping hot. I'll be back again soon.

Great food and great service. Our server Emma was very attentive and patient and we couldn't praise her enough. We will happily be visiting again sometime soon.

Nice pub restaurant atmosphere, felt the food was a little expensive for what you got but it seems to be like that everywhere nowadays! So it was fresh, hot, tasty, lovely fresh veg, but a little on the small size portion wise. Would visit again though!

Visited the gunpowder mill this evening on a stop by as we passed it on our way into faversham and honestly was not disappointed . We were met by a lovely host who seated us they seemed very busy but kept on top of it well. Our server Ed i believe it was, was amazing he was kind and efficient we had the mixes grill, lasagne and caesar salad, it was all perfect! once we had eaten we stayed for some drinks and were served with a delightful bar lady called faith who kept us entertained our daughter coincidentally had the same name so think they bonded over that, but she stated it was her first day which took us aback because her confidence made us think she’d worked here longer. All in all our experience was amazing will definitely be back!

Emma made our whoe experience exceptional- thank you so much!

Lovely and clean, attentive service great menu choices. Delicious food.

Emma was an amazing waitress, the food was good and the service was even better

Served by Lou, very friendly server who was lovely with the kids and very polite and informative :) wife ordered the chickpea and sweet potato curry which she thought was great and I had mixed grill, gammon steak was a little salty but steak was super and as blue as I requested. Went with the 30% off mains vouchers which made very reasonable for an evening out with the family. Have gone before and will again. Mentioned we had littles on the booking and were seated so could see the playground from the table, not sure if deliberate but if so was a good touch.

Excellent efficient friendly staff. Very happy with the tentative and experience of all . The staff a credit to Gunpowder Mill.

great value for money, had a steak dinner for £18.50. good service from Ed, we were well looked after. will come back

Lovely pub with beautiful gardens and great service. Will visit again and hope to try a roast dinner or steak night in near future

excellent food, amazing service

It is very clean and tidy at the Gunpowder Mill. This is evidenced by the cleanliness of the toilets, always a good measure for a place. The staff are courteous and friendly. Service was good and efficient. The main meal was well presented, hot and tasty. The only downside would be the cost of dessert, now around the £7 mark.

Food is very nice portion sizes are good

Not too busy today. Meal was enjoyable, the waiter was very polite and the seevice was good

Service very slow. Food mediocre at best. Deserts terrible value given the price of the menu. To be fair the manager did offer us a discount due to the delayed service but the quality of the food was not great. Roast potatoes rubbery and Yorkshire pudding like cardboard. Will probably try an independent venue next time rather than this chain pub.

Very friendly staff food quality excellent. Slow delivery to table at times and slow between courses to ordering. But we'll worth the visit.

Friendly welcoming staff, clean in all areas visited. Good menu choices and value for money. All food cooked well and hot when delivered to the table. Lots of parking and an area for children not that I needed to use it on this occasion. We will definitely be back and recommend to family and friends.

Street Kitchen menu very tasty, and sensibly priced, but could do with a few more options. 31/08/24. Street Kitchen no longer on the menu, unfortunately, I loved it, but it's a while since they took it off. Today I had the Lasagne and my husband had Hunters Chicken, both very nice. Waitress was really nice.