G&T Cafe and Kitchen in Craven

My second review. Had a poor experience here in September 2023 but my daughter wanted to try it as such a good spot after the waterfall walk. Customer service much much better. We had cake, cheese scone and coffees. All good. Happy to give them a second chance and it was much much better

As per other reviews . The lady was so rude . I have not encountered someone as rude in many years . A rude / nasty lady who is not fit to be in a customer facing business. She should be ashamed of herself.

As with the other comments. One of the staff members was impolite and unwelcoming to all of us but extremely abrupt to one of my children. It is pricey so good customer service is expected especially when the food was only ok. The tea was tepid and there wasn't enough of it. That is just a basic mistake for a cafe in a village with a lot of walkers.

Cakes and coffee were nice but the atmosphere was not great. It was busy both times we visited and when we were waited the server shouted at us with a rude tone “well I have to make these drinks first”. We appreciate it might have been busy and perhaps there isn’t enough staff but a simple “oh I’m sorry we are a bit busy, I need to sort these drinks first then I’ll be right with you” wouldn’t have hurt and would have made the whole experience at bit more pleasurable instead of feeling like we were an inconvenience!

We thought this cafe was so good we went twice in 3 days! Really don't understand the negative reviews on here as we were warmly welcomed on both visits. The breakfast was amazing and the cakes delicious, there is a little bit of a wait for your food but that is because it is cooked to order and well worth the wait! Would recommend.

This cafe did not have a welcoming atmosphere, but we were starving and gave it a go. Two women running this place were both rude and hostile towards customers. I observed this during our long wait for breakfast. Numerous times were very offhand and not friendly at all. At one point I heard one of them shout ‘what are you doing! Don’t touch that unless you want to pay £50 to replace it’ I looked up thinking she was talking to the other staff member but she was talking to a customer! Said customer was so embarrassed, it was not a nice atmosphere. Although the food was good when it did arrive, we won’t return here and I do not recommend.

We have been to G & Ts many times now and can see why they have won awards. The food is always excellent and prices are very competitive. Gina and Thalia are always welcoming and friendly. They have lots of cakes and other treats on offer with everything freshly made. The perfect village cafe. They put a lot of effort into the little things with treats for the dogs and a free sweetie for when you go! We love it there and feel very lucky to have them in our village.

This cafe is situated in a excellent place in the village of Ingleton. Sadly, though the service has a lot to be desired. The cafe was not that busy but I waited 40 minutes for a breakfast and there were one or two others there who were only waiting for a bacon sandwich and they had finished their drinks by the time the food arrived. There was no apology for the wait and I have to say that the staff were not very friendly.

I’m not usually one to write negative reviews but after my experience just now, I had to feedback. My mum, one year old son and I dropped in to the cafe after a lovely walk around Ingleton. On arriving we weren’t even greeted, if anything were seen as an inconvenience. I had the affront to use the high chair for my son and on getting a wooden folk and two paper straws I was greeted with a challenge of “why did you do that” and muttering between the two owners. I said I’ll put them back, to which I was again challenged with “that will lead to contamination”. I couldn’t believe it. As a paying customer, I literally used a wooden fork and two paper straws and was treated with utter contempt. If this is the standard of customer service, no wonder the cafe was dead. Will use other village cafes in the future. NOT FAMILY FRIENDLY!

Hi just browsing the Internet to see if g and ts is open today as I believe its been shut for a few days (everyone deserves a holiday if only for a couple of days !) I just happened to look at the reviews and was absolutely gob smacked at a couple of them . Seriously people ! .... I have been popping in now for about 6 months in all that time I have always felt welcome ! The place is extremely clean and inviting ..its my secret guilty pleasure to try to get in there at least once a week as I am waited on hand and foot ....you walk in there is music playing one of the ladies is alway singing along to whatever is on ......its a pleasure to go in there . I always go in for breakfast which is always served with a smile ....lve never ever seen them anything but polite .......my breakfast is wonderful as always , I've been in with a couple of friends and we have all had different things to eat its just lovely and a joy to go in there . I am now going to pop in for my usual breakfast ... I am sure there will be an extensive variety of cakes available all home made can I add plus scones which I believe are beautiful , not tried them yet as im usually ful, up from my small breakfast ...keep up the good work girls ! Lynn Nolan x

Very rude staff I left due to this. Was working on business and the door sign stated to sit down and review the menu before making an order, which I did. I then approached the till and wasn’t greeted with a hello, but a ‘you could have asked before plugging in your laptop’ I said ‘oh sorry I thought that would be okay as I’m ordering food here’ to which they responded ‘it is okay but you could have asked’. So I left and felt very unwelcome. The staff in the village kitchen round the corner are much more lovely, spend your money there! Missed out on good business here, all for a very jobsworthy point being made.

We were regulars ot G&T's when they were in Suffolk and will definitely be making that 600 mile round trip as soon as we are able. Gina is an exceptional chef and Thalia a very friendly and pleasant lady. We always received excellent food and service at G&T's. ‘An Ode to Gina and Thalia’ G&T’s has gone away We won’t be going there today 300 miles for a cup of tea It's quite a way for even me What are we going to do today Where shall we go? What do you say I wish I knew where we could go There is no other place I know We’ve tried them all and come up blank Just putting petrol in the tank To run around the countryside Looking, seeking, far and wide Hunting for that special space Our G&T’s café to replace Do let us know in case we come Your opening times in Ingleton We trust that you are doing well We’d like to know so do please tell By ‘we’ I mean Elaine and me One day we’ll come for that cup of tea. Bernard Whiting 02nd Oct 2023

Lovely spot in Ingleton with outside seating. Nicely decorated. Good selection of cakes. Scone was delightful. Bakewell tart was ok, pastry a little overworked and tough. Cappuccino fine. However sadly service was terrible. We arrived and the immediate comment to us was we are very busy there will be a wait. Ok said we how long to which the reply was well the quicker you order the shorter the wait. Then a huge sigh. Then a counting of the orders to tell us there are 9 before us. To which we again had to ask what died that mean and then told the wait would be fifteen minutes. We said fine and ordered as we were there. The tone of conversation was disinterested. It’s hard being in customer service and tough when busy but taking g it out on your customers is poor. Honestly it’s the rudest experience in a cafe I’ve experienced since the 1980s.. Such a shame as customer service in other places such as peaks and troughs, and station at Ribble Head was brilliant.

What a find! G&T Cafe and Kitchen is fairly new in Ingleton. The atmosphere is very friendly, relaxed, has great soft music, clean simple decor. The food is all fresh, prepared to order, its really good and tastes as it should! The homemade cake selection is fab. My egg mayo and Bakewell tart hit the spot! Apple juice was perfect, coffee good too. As a solo traveller, you notice other peoples reactions to a place. I could see various faces “light up” as they bit into their food and various customers commented on how they’d enjoyed the cafe and food as they paid and departed. The ladies who own and run the cafe are modest. But customer satisfaction is obvious. Thanks G&T for a good lunch and for coming to Ingleton!! I’ll be back.