Greggs in Newcastle upon Tyne

My food didnt even turn up and I’ve called and said I’ve got to wait 5-7 working days for the money back I dowm my last on that oder now I have to suffer I want my money back

Order perfect,only problem was the drink was leaking in the bag

missing items will not be getting it delivered again !

No items missing driver very professional and helpful

Very polite and friendly no items missing

Just nipped in for a coffee, very nice

Dip was missing, but the food was great

If I could put 0 stars I would, staff in this branch are rude and lack basic customer service I went in to complain that for the last 6 weeks whenever I order a mocha it's 50/50 if I actually get a mocha or some other random coffee When I went to bring this to the attention of the on duty manger she went on to ridicule me and called me a lier that the coffee I had returned actually was a mocha I told her it was not! She was really abrup and rude when dealing with my wrong order then when I was leaving the store her and her colleagues went on to laugh and start calling me all sorts needles to say I won't be going back when they can't push the correct button on there coffee machines I mean it's not like they are making it by hand it comes out of a machine all the have to do is push a simple button but to be spoken to like she spoke to me is not acceptable

It was stone cold when we received unfortunately. We really value the team that work there but unfortunately the food was cold

Delivery driver sent a text instead of phoning to say he was outside and left only the hot drinks

Only gave 5 instead of 6 bakes and the place is down the road but the bakes are all cold.

i bought 4 vegan rolls and they were cold as staff were unable to heat them.

Friendly staff and very good coffee.

Orange juice has spilt all over bag - wrecked donut and ham and cheese is now inedible

Driver very professional and polite: however hot chocolate was a latte.

This Gregg's is amazing. Not being from the UK I only had knowledge of what Gregg's is from my UK friend. It was completely undersold this place is nothing like anything in the US. The food at this location was hot, the staff were friendly and the prices unbeatable. I actually had to confirm they had rang up all my items 🤣 Highly recommend this location and imo Gregg's please come over to the US, I love you ❤️ I may have visited you more than a Mackem visits a seagull over the course of a few days. P.S.- My wife rates your chips (American potato wedges) the best chips in the UK, and we had quite a lot. Her exact words were "these have flavor, compared to all those other chips we have had".

yet again no hot food delivered i rang greggs to enquire y my food has not be deleted with my order to be told that the delivery driver rushed out before collecting all of my items for delivery . yet again just eat are really unhelpful and they don't refund you back for the items that i have NOT received

Went at 8:30pm Sunday & was closed. Google says it's open til 4am.

Great friendly service food could have been hotter but ok

Delicious Sausage rolls. need I say more.

did not receive the order no courier arrived at my house, i was waiting outside for them

Customers with ill social feelings

Nice big shop with plenty of tables, with very quick service

What ingredients do you put in your 3 chocolate muffin (which doesn't taste like chocolate) so that 45 minutes after having swallowed it I find myself having to go to the toilet while I'm in the middle of a climbing session? 🤬

I ordered Pizza & vegatables bake & cookie. All are good

delivery driver was rude even tho i went down on time, sorry i get laid

It was okay but to packed inside not enough room to sit down .

A place to eat something on the go, whether it's a coffee, sandwiches or a hot sandwich or something sweet.

Order was wrong and items missing

This is a Greggs with modern indoor seating! It has good views of the street and Newcastle’s fab buildings,but the tables were dirty and the chairs hard so not a comfy place to pass the time. I got a bacon baguette, not great because the baguette was soft and chewy but bacon was fine. Service was ok but they looked hassled and there were no smiles for me.

It's gregg's.low cost good food

Always a great eating place wherever you are in the country. Staff here are very pleasant and professional. A credit to the company.

The girl was very pleasant and cheerful. The food was good value.

Really good customer service and fast, very happy with our order

Stone cold bacon sausage and egg roll spot on

Firstly being manhandled out of this restaurant in Newcastle after being served Both myself and friends were asked to leave as in his words, you can't eat in here. Non of us had taken a single bite until we were gone. As we stood outside many more disgruntled customers had complaints about the security guy attitude. He even manhandled a couple out the door as they opened the bags of food. I decided enough and attempted to take a picture of the guy from outside the shop, he was aware of me so tried to avoid my picture taken. He then ran out the shop to aggressively approach me and I took pictures outside the Gregg's as he was coming straight at me shouting then tried to grab my phone out my hand. He then pulled out his phone to film me after I was leaving the side walk and left sharply as he was aggressive again. I've never seen this ever in any Gregg's and hope this will never happen again to myself or any other shopper.

Delivery driver stopped outside door then drive off NOT delivering my order at all. I would like a full refund.

Lovely roll, friendly staff and does exactly what you need!

Driver didn't no where he was going had nuisance calls from him had to give directions.

Pasties especially cornbeef lifting,too greasy

It's Greggs enough said cracking pasties and cakes.

Very nice and lovely and clean.

Mayonnaise was missing but it’s alright

Food was 30 minutes late. Baguette had no filling inside, cheesey bites were dried up with no filling inside, ordered hot white chocolate cookies with a hot dipping sauce, cookies were stone cold and there was no hot chocolate sauce. Ordered 6 slices of pizza and they were also cold. Very disappointed and would be reluctant to order again.

Ran out of bacon at 10.45....not good, usually great though...

food was lovely and it came 13 minutes early

Great that this place is open late into the night in Newcastle. We had a pizza 🍕, although you have more variety of products to take away and eat.

Great space for a quick bite not quiet though super busy

All of the drinks were spilled and were pouring out of the bag, we said we couldn't take them and the driver just left.

First time at Gregs, good cup of coffee\latte. not eaten.

It's Gregg's.......... To expensive, not for the lack of ingredients in their products, including the reduction in everything bar the increased service received from staff coffee is nice, Tea is lush, hot chocolate hmm to sweet..... Staff always happy which is why I return so often

Ordered mayonnaise got ketchup ordered milk cookies got white

Cold food and driver ALWAYS goes to the wrong place

Staff are always friendly and chatty.

unfortunately the coffee was missing.

Ordered a mince pie but they were out. The shop called asking if I would like anything else. I asked for a steak bake. Upon opening, they had given me 2 Steak bakes and a sweet treat, with a nice little note apologizing for not having the pie. Was a really nice touch. Food was delicious as always.

Food almost cold. Driver must have delivered somewhere else first.

foods not even warm so microwave

Fantastic that this takeaway is open after midnight in Newcastle's home town, allowing me to gobble up a pizza around 3am!

Rotten food sausage rolls were warm and not in a pack of 4 like requested also burnt as was the steak bake

Four of our hot drinks were tipped upside in the delivery mans bag - only two out of the six received with anything inside the cups

The delivery driver was very friendly

Always good to drop in to Gregg's even though prices are going through the roof when u gotta eat and drink the staff always takes the flack wheres the bosses on holiday spending our good money

Can’t mark because didn’t get my order

An Indian expat..Had sausage roll..Loved it..

I did not receive my latte and delivery driver could not find my address: he was parked in Leazes Court entrance. Otherwise food was spot on as always.

We ordered a pizza meal deal from Greggs at 1:20 am on 03.09.23 and they were short of some of the items included. A man called and informed us that he would amend the order. He was so polite and helpful but I didn’t catch his name. Massive thanks to him for being so nice.

Very lovely driver thanks for not knocking.food was lovely

1 as I could not do a Zero. Delivery guy from Greggs went to the toilet peed all over the floor and seat. Never flushed the toilet nor washed his hands. Poor customers getting their food from him.

The order isn't complete, it's missing the bacon roll with no sauce and there's no way I can see to report it.

Good food but very dirty and rude staff

Excellent service and friendly rider

Never seen so many greggs in my life #newcastle

A small but cheerful Greggs with pleasant staff.

Fane sandwiches for lunch or to take with you while traveling

We were not notified of delivery - food left behind bins outside hotel!,

No matter what Greggs you go into the food is tasty and a lot of Greggs now have sit in to eat facilities.

Missing one bake but usually incredibly spot on confusing order so understandable

Friendly service, prompt and enjoyable, can't go wrong with a cookie n coffee

Lovely bacon sandwiches and tea. The staff are friendly and helpful. There is plenty of room to enjoy to relax in and take in the atmosphere.

Absolutely spot on didn’t have one item I ordered rang to let me know and allowed me to choose anything else I wanted so we did plus got an extra and an extra sweet treat as a sorry

Good food and good friendly service. One of my favourite Greggs, though sadly not close enough for me to visit as often as I would like

Great value for money and the staff were very helpful

Always good latte great choice of pastry or sweet stuff

Says delivered but haven’t received a delivery ??

Tried something different the Mexican wrap with chicken. Wrap was spot on the staff were laughing. Good atmosphere :). Will return.

The prices hurts !! Not only at Gregg's.

Just wish they had more variety of cakes .

Everybody loves Greggs and after a night out, it was all the better.

Staff lovely and food and drinks always sopt on. Hot chocolate is the best 👌

I'm loving the new hot treats the food was really good

Can never resist a visit to Greggs when in the city...

What a nice store with delicious stuff for an unprecedented (low) price. In Newcastle they are on just about every corner.

Greggs is Greggs. Value for money.

Had a tasty latte chilled brilliant place to relax enjoyed Gregg's today

Baquettes were stale and clearly been lying for a day or 2 not fresh. No butter on them so very dry , no sauces either. Food was all cold .

What I have come to expect from Greggs. Good fresh served food.

Well situated and quick service with plenty of indoor seating arrangements

I have not received this order and you stated it has been it hasnt

Good quick service as usual, very busy but table s were full of left over stuff, not staff's fault, people can't be bothered to put rubbish in bins.