Greggs in Swale

I recently had reason to contact Greggs head office following a visit to this branch. When I informed them that I wanted to eat-in, they said that I had to give them my details. I gave them the information asked for, but felt uncomfortable with the manner that my details were taken. The information I provided was typed into a tablet held behind the counter. Once provided, I sat down. I decided to speak to the manager about my concerns. He was unable to provide me with any information about where my data would be held, for how long and what use my data would be put to. He indicated that it was for COVID and nothing further. I pointed out that I was wearing a mask to prevent spreading this illness and not one staff member was. He said that it was personal choice. I contacted head office to ask what their data protection policies were and was offered a general explanation, not related to what this branch was doing. Anyway, their head office said that shop staff should NOT be stopping entry into the restaurant because of anyone not giving personal data. Today I returned and staff are doing the same thing. Still nothing about data is displayed in store and no explanation about how the information is used.

A very nice friendly and efficient Gregg's. Plenty of seats however coffee not as good as the large coffee chains.

Since Greggs altered their shops they have gone downhill it is a bakers come coffee shop there are items one wants which they dont have where before when it was a bakers they had. I am not that upset because along the road there is the Leysdown Bakery and its how Greggs used to be. We have enough coffee shops.

I am a frequent visitor to Sheerness and used to love to visit Greggs. However my last visit with my mother was dreadful. We ordered coffee and toasted sandwiches. We had noticed a small group of people in the corner, one man seemed to be talking much louder than anyone else. We started to eat our delicious sandwiches when the loud man called out loudly to a man that had just come in "my bag split last night,**** everywhere". He then went on to talk about the incident in a lot of detail, then to my mothers horror he stood up, pulled up his jumper and showed his stoma bag. My mother actually started to retch. I immediately put my sandwich down, we stood up and left the Café as fast as we could. A lady customer said to me on the way out, don't worry he does that all the time. What sort of Café staff allow such behaviour? My mother was very distressed. Last time we visit Greggs.

Only coffee type shop in high street. However it is large and spacious. Staff are exceptionally friendly and efficient. Best greggs I visit.

Hot and tasty eats in a lovely clean restaurant. All teh Greggs food I have come to know and love. Sausage rolls yum

Nothing about greggs as regards the food is rubbish it is good but what the owners have done to greggs is rubbish its now a bakery trying to be a coffee shop they need to think about what they have done as far as i am concerned they have spoilt the big shops

Only coffee shop in high street. However the staff could not be more friendly. The prices reasonable. Clean environment and fresh snacks.

Had to wait a while for service but the coffee was nice and the donuts very good. Toilets were clean and the atmosphere relaxing. Always go here when visiting town.

Not the quickest service but extremely friendly service. Coffee not as good as some but OK. good selection of snacks.

Average food at higher prices and selective in what they sell, in reality a fast food shop and no longer a bakers.

I meet a number of clients a day in the Kent area. Greggs sheerness is the best for do ding a place to talk relatively privately in a very quite environment. Good inexpensive coffee.

Came back to sheerness after a gap to meet some clients. Popped on with one of them. Still good service and plenty of places to sit. Good selection of snacks.

Excellent food and good coffee, good seating and accessible toilets which are reasonably clean. Have been here many times.

A very uninviting place to eat in... Basic as you can get really😳 Toilets put you off dining there. No soap had to ask for some!! Bit smelly too Just needs smoothing around the edges and attention to detail!!! Could be a real diamond of a Greggs eatery - just needs a little ❤️ love

I took my children out for the day and they opted for lunch in gregs. Waited in a very long queue so had time to view looked very well presented clean and tidy lots of food cakes to tempt you to take away while in the queue.This did cause a problem with my youngest child who fast approached tantrum over a tray of doughnuts displayed right at his eye level. Well we finally made it to the front of the queue and ordered must say all pastries looked very good. Was surprised all the food was dumped on the tray on something I can only describe as greaseproof paper. Found a table which was dirty so I cleared it as no staff but could not find a cloth to wipe up spilt drink and crumbs. Then could not find milk for my tea no staff to guide me so went back to queue and jumped it dirty looks and rude comments received kept explaining looking for milk.finally located to back of store . Back to table one piece of greaseproof and four pastries and a dirty table lol. So left every thing on the tray and ate from that communal eating . Really did not find it pleasant was not the relaxing time I had hoped for on a busy day. Tables also close together getting to your seat you felt you were putting your bottom in the face of person sitting on next table.

Nice place for a sit and chat. Good coffee and snacks at affordable prices. Staff always friendly and helpful.

I have always had an excellent service from Greggs. There is a lot of choice, the staff are polite, cakes and sandwiches are always fresh and the eat in area is always clean.

Popped in to buy a bottle of water on a very hot day. Quick service no queue, plenty of seats and very clean loo.

not a place id go often,sort of like a dinner/break cafe,not very comfortable,you would perhaps go there mainly for a sandwich & coffee,....not much

Meet a client here every two week's always quick friendly Service and quality good. Quite happy for us to spend an hour discussing our concerns.

Visited today amfor a regular trip staff were brilliant as usual. Far cheaper than the chain coffee shops but better price and better snacks.

I go into Sheerness twice a week and almost every time went into Greggs to their "cafe" sit down area where hot or cold food could be ordered and more than acceptable coffee.

Visited to meet a client, great selection of pastries and sandwiches, staff friendly and efficient. My client hasd baby with her and the café had facilities to suit.