Great & Small in Harrogate

Food was an hour late , cold and missing ingredients. When I asked a waiter about the missing cheese from My Philicheese Steak sandwich he shrugged and said ‘it’s not my fault’ . Our waitress was surley from the start - possibly because the restaurant is so awful she must have been having a rubbish time. We received our drinks straight away and my father in law kept his tea to go with his food . Unfortunately, it was stone cold after the hour’s wait . 3 out of 4 of us ordered the Philicheese steak sandwiches and after waiting an hour for it , the steak was cold and there was no cheese. When we complained we were brought a cold slice of smoked cheese - when I said what about the other 2 people they almost ‘threw’ down a plate of 5 slices of this cheese. We pointed out that it was cold and should be ‘melted’ on the sandwich and also the wrong cheese entirely (I cannot stand smoked cheese and would never order anything with it in). The staff, including the manager were unapologetic and kept making excuses. As, by this time, we were in a rush to get to the cinema, we said we didn’t not have time to listen to their protracted arguments and excuses and we said we would pay for half the bill - which was more than we ate ! Awful awful place ! Don’t bother to go there !!

Handy for a cuppa after work or during a shop. The cafe is situated in the simply food store and it’s clients are generally local. Good service and bright and airy cafe. Huge windows mean it gets very hot in sunny weather. No outside seating.

Eight of us visited The Kestrel for lunch. We were greeted and shown to our table immediately. The room was lovely and warm with a nice atmosphere. The waitress was friendly and efficient, she brought crayons and a puzzle page, for my grandson without being asked. Some of us chose the Christmas menu which was available without ordering in advance. We all had two or three courses and everything was nicely cooked and presented. Hopefully we can visit again soon.

Disgusting service! Horrible rude staff! You best bring your shopping bag !! otherwise you'll get chased down the street if you carry your shopping out in your arms. 😅 Honestly your all so desperate for money these days!! Won't bother with this crap place again 😅

A great pub with good real ale and proper home cooked food for good value. Highly recommend.