Great & Small in Harrogate

Food was an hour late , cold and missing ingredients. When I asked a waiter about the missing cheese from My Philicheese Steak sandwich he shrugged and said ‘it’s not my fault’ . Our waitress was surley from the start - possibly because the restaurant is so awful she must have been having a rubbish time. We received our drinks straight away and my father in law kept his tea to go with his food . Unfortunately, it was stone cold after the hour’s wait . 3 out of 4 of us ordered the Philicheese steak sandwiches and after waiting an hour for it , the steak was cold and there was no cheese. When we complained we were brought a cold slice of smoked cheese - when I said what about the other 2 people they almost ‘threw’ down a plate of 5 slices of this cheese. We pointed out that it was cold and should be ‘melted’ on the sandwich and also the wrong cheese entirely (I cannot stand smoked cheese and would never order anything with it in). The staff, including the manager were unapologetic and kept making excuses. As, by this time, we were in a rush to get to the cinema, we said we didn’t not have time to listen to their protracted arguments and excuses and we said we would pay for half the bill - which was more than we ate ! Awful awful place ! Don’t bother to go there !!

Unfortunately, we had been before and decided to give it another go. Probably shouldn't have. Long waits, steaks incorrectly cooked, bland food, wrong cut of steak served. Incredibly slow service and we ordered just after 5pm, so not exactly busy at that time. Bill came and was incorrect as the offers had not been applied. We won't return again, just so disappointed. It could be great.

Called while visiting the area, good staff and a fine mix of customers and also dog friendly to boot.

We would like to express our sincere gratitude to Cheryl for her exceptional assistance yesterday in helping us choose a suite for an upcoming wedding. Cheryl made the entire process effortless and enjoyable, and my husband was so delighted that he praised her throughout the day. We simply wanted to acknowledge her professionalism and unwavering support, which truly made a difference.

Shop weekly here. Will be sorry when little restaurant goes 11 April. Some items still missing from shelves. Last week it was sugar free sweets, liquorice torpedoes. Other weeks been Barista textured, some cat treats. Things missing vary from week to week but still feel it better than other supermarkets