Goostrey Home and Leisure in Cheshire East

Food has got expensive, on the website states paninis £7.75, when the actual price in the cafe is over £10. We had 2 paninis and a pot of tea, the bill came to over £27. We use the cafe on a regular basis, but will be giving it a miss from now.

Fast and friendly service and the most gorgeous ham salad. Highly recommend this place. A great shop aswell with artisan breads.

Always lovely food and been lots, good choice on menu and good coffee too, table service is good too. Will definitely return

Went for breakfast staff lovely and friendly, unfortunately I had the Goostrey breakfast which had to go back as beans were cold and the poached egg was hard, they re-did the breakfast poached egg was perfect and beans were hot but when there is two of you eating this is not a good thing having to wait while the other person is still eating

Terrible service today the 13th march place has been revamped but service gone worse waited 20 minutes for someone to take our order gave up in the end and left .

We visit the cafe and shop a lot and never had a bad meal or experience! The staff are so lovely! Love all the different little boutiques! Cafe is lovely and really reasonable.! Great kids play area which is secure, my son loves coming here! My recently did a Santa visit after an awful experience elsewhere and the staff were so helpful booking us in to make sure my son got a space and a lovely experience. The Santa was wonderful, so interactive and lovely and the elf was great! My son loved the singing! The reindeers and marshmallows made the visit too (this event is only on for certain dates/times so please check with them). Thank you so much! Can’t wait to return in the new year for another visit.

Absolutely stale bread roll served to me this morning as sausage bap. Whoever prepared it must have known as it was dry and falling apart. As I was eating it a delivery of fresh baps was taken so I suspect I was given bread that was at least a day old. Not a good advert for Chatwins.

This morning arrived at 10 am for Breakfast and ordered 2 x Goostrey Breakfasts. Mine came first, the mushrooms were cold and the sausage lukewarm, bacon dry and looked as if it had been cooked the day before, plate was also luke warm Cold toast as well I sent the breakfast back together with the cold toast They brought the breakfast back, saying they had warmed it up in the microwave. My Husbands breakfast was slightly warmer. They sent the managers over, and she said, what did I want her to do about it? I said I was not paying for a warmed-up breakfast, she said she would get me another one., to which I refused as by now I was totally upset by the ordeal, of being expected to eat warmed up food She was unhelpful and both my husband and myself walked out with no breakfast What a terrible place, never again

Decided to get a late breakfast - 1030 ish. Service was good, timely & pleasant. Ordered a grand breakfast & goostrey breakfast. Neither was great - mushrooms & black pudding were cold as was the toast - disappointed ☹️ The cost is not cheap at £25 including drinks & you have to pay extra for thick toast which seems OTT. Used to visit here regularly but was put off by cost & cold food - won’t be top of the list for breakfast treat.

Decided to come for breakfast and try it out and wasn't disappointed. Very nice tasting I'm fresh. Definitely be going back. The only thing I found was the prices of the products in the little shop they have require expensive.

What a fabulous venue this is. Very interesting and reasonably priced gifts, curios and clothing. Extensive rooms in which to browse. Plenty of parking. Clean and chintzy tea room. Impeccable service. Reasonably priced menu with decent portions.

Full English served was spot on. Definitely be back soon to try other foods served. Cakes looked lovely. Staff very pleasant.

We visited for afternoon tea for a birthday celebration and were very impressed by the food - sandwiches, quiches, sausages rolls, scones, dainty cakes & macarons. They were all presented beautifully. The staff were polite, friendly and helpful when it came to dietary requirements. We weren't rushed and received just the right amount of attention. Very delicious and enjoyable although we couldn't finish it all! Great to be able to take home the left-overs.

We visited Goostrey Home and Leisure Cafe looking forward to a nice cooked breakfast, however this did not go to plan. After visiting, every staff member that approached our table was extremely rude. Goostrey is such a lovely village & this cafe certainly has huge potential. Unfortunately, I feel all staff need to be either replaced or trained to smile, with lessons in customer service!! Two members of our family are celiacs, this however was not treated like it should be (a serious illness). One of my family members requested two poached eggs on toast, this however came out on a small plate with a piece of un-toasted ciabatta bread. After approaching this with a member of staff, we was told that they had no gluten free bread left & that was a replacement. This was after the food was brought out. We was then brought an oat milk coffee, instead of what we requested ‘soya milk coffee’. Overall, I am absolutely disgusted with the level of customer service at this place & will never return to eat or drink here again. Management, please sort this shambles out & do not give goostrey a bad name for itself because of the levels of disappointment of this so called ‘cafe’.

Food was delicious & portions very generous. Mostly the staff were friendly & helpful…except the lady who showed us to our table…had a face like thunder & looked totally fed up, in fact quite rude! Hence won’t be visiting again.

Too many additional charges, you have to pay extra for milk with an Americano, extra for thicker toast. Never heard of this before. Probably won't bother returning

Nice place to eat definitely worth a visit. Sometimes the food can be a little inconsistent but over all a nice friendly place.

Visited for the 1st time today had some lovely shops selling crafts,homeware,gifts,cards, food and clothing. Lovely cafe for lunch well worth a visit

Brilliant place, staff great, the best Cheshire farm ice cream, shop is great for a different gift. Definitely worth a visit we will be back for sure!!

I eat here at least once a month with my family and it is one of the best places for food around here. Yesterday I visited as part of a large party. We all arrived at different times, and as each of us arrived somebody...

What was presented to me was not same as menu description nor the same as another lady in the party who's salad did look very appetising and was as described so much so it really wetted my appetite but what was actually served was very...

Visited here on a Sunday afternoon in November, as a family of three, rather than visiting a franchised-coffee-shop. We found the retail areas to be uninspiring and a little tired, but looked forward to what the cafe had to offer. We were eventually led to...

We love to visit Goostrey Home & Leisure!! We visit regularly with the kids for a bite to eat & play, kids love to get an ice cream there too! There are loads of outdoor activities for varying ages in the garden, including climbing frames,...

Great food and service and much improved since my last review. This cafe is back up to it's previous standards and we are coming back frequently as a result. Thank you!

We ordered coffee while looking at the menu unfortunately we ordered before the coffee arrived. It was lukewarm and weak. I ordered fried egg on a full English and my wife scrambled eggs with brown bread. Mine arrived with scrambled eggs I pointed these out...

Had a lovely cake and tea afternoon with my friend james yesterday, delightful staff and very helpful. The food was delicious and the setting in the cafe is just beautiful. Thanks,we will be back soon GnJ

I didn’t know about this place until a friend mentioned it. It’s got a great play area for children. I can imagine for mums of toddlers it’s a great place to meet for lunch whilst the children play as there are picnic benches outside but...

As a gift we had an afternoon tea (which we've had before). Booked for 3pm on arrival we were asked as they would be cleaning up at 3.30 could we sit in the new bar area instead which is separated by screens from the actual...

I came here with my mum, sister and baby for lunch and was SO impressed! The staff and service was brilliant and the portion sizes were huge. You could tell the food was fresh and recently made as opposed to bulk brought and we even...

Friday was the first time my mum and I have been able to meet up for a coffee since January 2020. We choose here as a relaxed place to sit with a morning coffee followed by lunch. All going well until the place turned into...

Excellent play area for the children which is enclosed so there is no worry of them escaping onto the busy road. Food average but I’ve only had the Eggs Benedict. Staff rude - I think it’s mainly one or two.

We visit quite often but the last couple of times we have been disappointed. Today the hot drinks were stone cold and i had to send then back. This was rectified and then they were great. Then when the food came it was also very...

I have been here many times to meet up with family. I’ve even been for afternoon tea. Which was absolutely lovely. Today I would like to praise one staff member. She was so friendly and such a happy person, it really brightened up my day....

Have received a Plouhgmans Platter and also a Veg Box delivered to our door and have to say both were excellent, so fresh and tasty. I would definitely order these again. Thank you Rebecca and Jonathan.

Met by a cheery woman who promptly took us to our table. We have been coming to this coffee shop weekly for the last 3 years and have really enjoyed quality of the service and the food. This week our service was as follows:-We were taken to a dirty table. 15 minutes later, and asking 3 different waitresses, to clean the table our coffees arrived while the table was still dirty. - The coffees were not what we ordered, so these were kindly swapped.- We were not offered sugar or sauces.- We could have left without paying because no-one asked for payment and we had to wait 10 mins (and three staff members later) for the bill. - The bill has been different over the last 3 times of visiting. We are aware that our order amounts to £9.40 and last week were charged 10.40. This week we were charged £9.65. Last week I asked for the £1 back and was given it. This week I didn't bother. - Last week we received a chicken salad sandwich without chicken. We miss the young girl who used to keep everything running so efficiently, who has now left to work elsewhere. There is a new lady who is very positive and enthusiastic... Excuse the description but a curvy very blond lady with her hair tied back. One of the new staff needs to smile a little. There were plenty of staff, but their efficiency was lacking. The food was still good, but the whole experience has gone downhill since the change of staff.

Went this morning for coffee and we were really impressed with the setup and felt very safe. Greeted by a lovely young lady who took our details and temperature and we were then shown to our table. Very good service. Would certainly go again!

Ok so first of all, this place is not renowned for its ‘speedy service’. Been frequenting (in hope) that one day they’ll get it right! Last Sunday had to ‘book’ a table ... . Ok... go with the (current) flow. 3 of us.. just coffee no food..(we explained this on presentation of menus). Sat for 10 mins.. . Called staff over to order . 25 minutes later!!!!! I kid you not!!! We were mesmerised by the superfluous staff taking food here there everywhere but NOT 3 coffees? Called someone else over.... mumbled some excuse...”oh there being made now” poor girl brought them over full of apologies! Not her fault admittedly BUT... it IS SOMEBODIES fault! It’s a complete shambles! Don’t give me the whole ‘coronavirus crap. It’s a shambles. And it’ll be a long cold winter before we return if ever.... were good solid regulars too. Since about 2013..... shambolic.

Well what can I say very disappointing we ordered 3 goostrey grand breakfasts served Luke warm got it in three sittings had to ask for sauces we previously ordered very limited amounts and an extra round of toast wouldn’t of gone a miss will not be returning as very poor indeed the fact that there’s so many staff wandering aimlessly you would think that they would get it right for the amount it costs.

Had many a lovely lunch here and have even taken home Liz’s fabulous quiche - it cannot be beaten!!The service is quick and friendly and well priced quality food. I think our waitress was called Emma who was a very pleasant and friendly young lady.Highly recommended and will return soon.....

Very very long wait,no organisation.Paid the bill 20mins before anything arrived!Very disappointing.First and last visit.

Prior to the corona virus crisis. I was a regular at this lovely tea room. And since March I have not been anywhere choosing to stay a home and self isolate. After reading the review posted here on the 12 July, which Is very helpful, I decided to venture out. So pleased I did. The dining area has been rearranged so there is plenty of space between tables. Plenty of hand sanitising stations. I felt safe. Only time I felt a little anxious is when a family ignored notice to wait to be seated and children were touching items on the food counter. But of course this is out of GHL control. I’m mentioning here so that if young families do read this they are aware that their actions can cause anxiety to the older generation. Other than that the food was as delicious as always and the service excellent.

We have been going to GHL for a while now and being over 70 have not ventured to any pubs, cafes or restaurants; that is until yesterday when we thought we would pay a visit to see how things were. We were very pleasantly surprised with the Covid safety measures: wait to be seated where there's hand sanitiser. Phone number and name taken down and shown to a freshly cleaned and well spaced table. Lovely helpful staff were wearing visors and the place looked clean and tidy. Menus are now laminated in order that they can be disinfected. There is not the usual choice but there's enough to keep you happy and well-fed!We will return as we are eager to support independent businesses like this. Speaking as somebody very worried about getting infected and who has not ventured out until a couple of weeks ago, I am more than happy to recommend this venue to nervous, possibly vulnerable people. Try it you won't be disappointed!

Great place to visit lots of different handcrafts and a lovely cafe. If you've got kids there is a play area outside.

Popped in for breakfast as this is local to us. Food always great (we opted for the scrambled eggs on bagel) We also like to have a mooch around the numerous stalls too

With 2 grandchildren we have found it both difficult and expensive to find good value Santa locations over the past couple of years. It seems the whole visit santa experience has been high jacked buy less than conscientious traders.Not so at Goostrey Home and Leisure. This was the best experience for the children and grandparents alike. Great breakfast. Fantastic atmosphere. Amazing value for money. Don't hesitate to book here next year. You will not be disappointed.

Okay I actually had a Coffee and a Teacake, but I have to say that the full fat variety looked very tasty, and my Coffee and Teacake were superb.Service was faultless and the prices were fair, although I have to say that it looked a bit austere in there, as well as being a bit chilly as there didn’t appear to be any heating on.However, all in all, a great Tea break.

Food options limited but wholesome, soup, sandwiches, chips and meat, cakes etc. Service good, food good, reaonable prices.

The tea room is very pretty decorated with many interesting photos and wall art. The tables are well presented and there is also the option of large leather sofas.This was our first visit to the tea room and we were very impressed. The menu has plenty of choices for breakfast, lunch and afternoon tea. All at reasonable prices. We had a ham salad and a chicken wrap. Both were very fresh and tasty. Although the cakes looked very tempting we resisted maybe next time.The service was good even though most of the tables were occupied it was very busy.Our cappuccinos came piping hot and full of flavour.I definitely recommend this venue as a perfect place for lunch. And will be going back to sample the cakes next time.

The lunch there was really good and there were so many pretty items for sale. The staff were cheerful, and parking was great.

We visited around lunch time one Saturday in August. The staff taking our order was cheerful, the staff waiting on really need some customer service training. The food was slow to arrive and the portions co.tained in the two vegetarian breakfasts that we ordered could definitely have done with been a little more generous in quantity.

Went for afternoon tea with our Keep Fit group. The food was delicious and beautifully presented. The staff were excellent and coped with the numbers well. We were even given little boxes to take home any left-overs Very impressed

We are regular visitors to GHL and usually stay for lunch. There is an extensive cafe menu - sandwiches, paninis, baked potatoes, cooked breakfasts etc. - including meals for children. They also sell decent cakes and have an excellent ice cream counter. The outside play area is fantastic and has been recently refurbished (Jun 2019). The staff are friendly and food always arrives quickly. We’ll be here a lot over summer!

First time we have found a decent sized cup for coffee that was worth the money and it was delicious. Had a light lunch which was presented well and tasted so good, we could have eaten it again. We then had a walk around the gifts etc. We went in for a plant pot holder and came out with everything but.

We visited on Easter Monday with our 4 year old granddaughter.

A country shopping experience with quirky gifts on offer and a great tea shop. Pretty china cups and saucers with traditional flare. The local Holmes Chapel Bakery supplies some delicious cakes and I can recommend the raspberry & apple slices that melt in your mouth!

I have been here many times, sometimes twice a month. The food is always great and the atmosphere is nice. The range of products are large from hand crafted glasswear, art, woodwork and crafts to kitchenware, jewellery and clothes. There is so much more and i always come here for gift ideas for friends and family. I will always keep coming back here.

Been here a couple of times this month & have to say we’ve noticed a definite improvement with the food. It would seem others think so too as it’s a lot busier.

Had to wait 20 mins for two coffees, when they did appear they were wrong, took them back waited another 15 mins nothing arrived so left. Not particularly busy either. Will not return. My advice, do not pay first like we did.

Food ok - staff attentive - nothing special and not really worth a drive to unless you wanted a mooch in the shop - there are better if you are in your car - knutsford isnt to far away

Advertised as HOMEMADE cakes Jammie dodger chocolate brownie flap Jack's victoria sponge and little cakes to go with the afternoon tea everything is brought in mostly from Cosco and bookers very poor quality and the jacket potato made I presume days before and reheated to order not nice at all . Waiting on girls pleasant enough but it's not table service and at the prices they charge your respect this . Nice shop but again very expensive figurine I've got was £10 more expensive here. Won't be returning and a bit of advance to anyone who's thinking of visiting make sure you've got a full purse/wallet as you'll need it . Please don't advertise as homemade when its clearly not. Shame on you .

I only heard of this place within the last 12 months and kept thinking I’d go one day but just never got round to it. It was larger than I expected with all sorts of little sections in there, some stuff I’ve not come across before that were absolutely lovely! We then sat and ate in the cafe, it was very busy. We placed our order, the staff all working hard and very pleasant. When the food came out we were all absolutely gobsmacked! The portion sizes were extremely generous! And everything was so fresh and well cooked, it was delicious, we will definitely be back. Outdoors there is a children’s play area, climbing frame with slide, swings, Wendy house etc plus tables and benches so on a nice day you can sit out there. Just through one of the gates, on the other side of the road, they’ve got a small ‘farm’ which was lovely too. We spent a good 3 1/2 hours there in total and it was fantastic.

Consistently good breakfasts - whether a full-English or a simple bacon butty. Service is simple but efficient and friendly. Wrapped up by a mooch around the gift shop!

We were working local and called in for breakfast. Nothing special and most items looked like they had been in the oven keeping warm for hours or out of a microwave. Both the tea and coffee were luke warm and had to he replaced.

We visited on a sunny Sunday and the café was very busy. However the staff remained cheerful and helpful - no signs of standards slipping under pressure - well done!

Found this place yesterday ...and after a delicious cake and coffee in the spacious cafe, we wandered around the large shop. Lots of interesting things for sale, and great gift ideas, many reasonably priced. Will definitely be returning. 😀

This is a lovely place to visit with young children, Good food and a great playground. The shop has loads of interesting items too. Staff are very helpful and pleasant

Lovely country shop with a Tea Room and play area for the children. Cheshire Farm Ice Cream and a mini farm is in construction.

Sehr schoenes Geschaeft mit grossem Ausstellungsraum. Gartenanlage, Hunde koennen mitgebracht werden. Der Ort um lokale Souveniers zu kaufen oder einen schoenen englischen Dekorationsgegenstand

Goostrey Home and Leisure has so much more than delicious lunches and traditional afternoon teas. There is a treasure trove of fabulous gifts, clothing, home decor and gourmet foody gifts. You could spend all day here. The staff are friendly and helpful, the food is tasty and well presented. Perfect for a treat day, birthday present quest or Christmas shopping. There is a large well equipped outdoor play area for the kids.

Took my parents for lunch and they throughly enjoyed it. It was busy but we were able to find a table, order the food and if came very quickly. Both my parents enjoyed the food, it was tasty, served hot and by a pleasant young lady. They certainly want to go back.

A good local place to eat and have coffee. The surroundings are pleasant and the staff helpful. Snacks and meals are available

Lovely interesting little place. Well worth a visit food is very reasonable with plenty of choice and they make a great cup of tea. A little hidden gem in Goostrey Cheshire.

Lugar ideal para diferentes generaciones para satisfacer para té y pasteles. Gran variedad de comida y bebida que atrae a todas las edades. Zona de juegos para niños. Generación más encontramos el lugar ruidoso. Las sillas no son muy cómodas aunque si eran no creo...

Aquí pueden veces y siempre disfrutamos de la comida, a menudo nos tenía la carne y cebolla baguette y disfrutamos porque era correcto de carne.

Llamamos a tomar el té. Aunque pedimos queso sólo en los bocadillos que pusieron en un lote y pickle pepino en los otros. Pedimos sólo por huevo, bata, pero nos dieron mayonesa de huevo. Los bocadillos eran recién hecho. Teníamos un gran bollo de frutas...

Usually worth a browse but less interesting to look around the place since the quirky Rustic Room area was replaced by gaudy balloons concession.Cafe is very reasonably priced but service can be bad as youngsters lack customer service skills. New milk shakes are £5 and classed as delux. Currently lack presentation or taste to merit the price tag. More expensive than a panini or sandwich there.

I like to have a run out to Goostrey Home and Leisure every now and again. The coffee and food are good value for money. Sometimes the Service can be a bit slow, but that doesn't bother me! The Staff are all very pleasant and nothing is too much trouble. The food is cooked to order and worth wating for.

We went there for a quick bite for lunch and waited 35 mins for our food and they said they had ran out!!! However the gems there are nice.

Been here many many times over the years. And every time the same mistakes are made. Over and over again!My BIGGEST bugbear is the fact that customers order this that the other, and then when told the amount, produce a card to make a payment (most people do these days. Take note). Customers are then informed that "only purchases of £5 and over are able to pay with card!"It happened to me, my bill was £4.85, but I didn't have a fiver, so had the major hassle of going to car to scrabble about looking for shrapnel!! Other waiting customers NOT happy! I said to the very young inexperienced Saturday staff (I assume? Because she really had no clue)I asked her where's the warning sign near the till? She shrugged...... not bothered!So I made a suggestion that they install a notice, allowing people to check they have 'cash' on them!Also, the very young staff seem to drift about not really knowing what to do with themselves whilst tables remain cluttered with dirty crockery!And even though the tables are numbered, at least 3 or 4 times in the past a waitress has come to our table to put food down which is clearly not ours, and then look bemused when we inform her she's got the wrong table......Last weekend my Mother and sister went in and both ordered soup, after 15/20 minute no show they beckoned a waitress who shrugged and said 'it must be on its way'. (Very helpful)After a further 5/10 mins they decided the moment had gone and they didn't want the soup anymore and my sister went to inform the chef, who said he had no knowledge of any order for soup!!!No apology nothing!!Dear God, please retrain your staff or employ older, more enthusiastic, experienced waiting staff!Current ones are neither use nor ornament I'm afraid! Shame

Had a quick bite to eat here whilst picking up a gift with my mum. Lovely little cafe with nice selection of food.

Went with a group of friends for our first christmas lunch and the others I have booked will have to go some to compete with this one. It was excellent, piping hot, on hot plates, excellent quality and perfect portion size. Had traditional turkey with Christmas pud to follow. Only criticism is that I could have done with more custard but I left feeling full and very well satisfied. Service spot on, but then it always is here. Really, really enjoyed it and its brilliant value for money.

Called in at 10am on a Wednesday morning. 2 customers and 3 staff. Ordered full breakfast and cup of tea. Waited 30 mins for food to arrive so ordered second cup of tea. Breakfast was OK. £9 in total was expensive. No apology for slow service.

Nice afternoon tea reasonable price, shopping wise lots of little bits and pieces and a few crafty shops to look at. Place for the kids to play and some animals to see

Just enjoyed a lovely cooked breAkfast fab prices and loads to browse. Will be coming back loved it! Fab for gifts good quality at good prices what a hidden gem

Been here a few times, it's nothing special although it does attract cyclist and today was quite busy with other people. GH&L has tried to distinguish itself from others places in the local area but not quite there yet

Limited menu especially for hot food. No hot vegetables but a good variety in the salad's. Home made cakes. Drinks quite reasonable. Also extensive shop with a wide variety of craft items,

Love the tea room here great afternoon tea for a very reasonable price and nice shop to browse with quality goods. Staff friendly and it's nice and clean. It's always busy with a good atmosphere. Children's playthings outside.

Visited with a friend today. There are lots of unusual things to buy and they are not over-priced. We had a lovely lunch. The tearoom staff were very helpful and the gluten-free breakfast was very nice, and the home-made (gluten-free) chips were lovely - the portion was very generous! We ate in the tearoom then ordered drinks to take outside, where there is seating and a nice play area for children. Very pleasant.

My daughter and I visited for afternoon coffee and cake , the restaurant was very busy , only 1 free table but we were served immediately at the counter by a very friendly young lady who took our order and said they would bring it over. In the meantime another girl had started clearing other tables which meant we had a choice where to sit. Our coffee , hot chocolate (with lots of fresh whipped cream and marshmallows!) and cakes arrived within 5 minutes by another friendly young girl and were freshly made and piping hot . The hot chocolate was a little too hot for my daughter so we asked the girl cleaning the tables if we could have some cold milk, she said no problem and immediately returned with a cute little churn of cold milk. We had a lovely time and I found the service and food quality excellent and great value for money, we will definitely be returning again soon!

First visit to Goostrey Home and Leisure, first impressions weren't that great, however the cafe is nice enough. Staff were aware of my dietary requirements which I had preinformed them of. Sandwiches were fresh, husband enjoyed the cakes so all in all a very good value afternoon tea in pleasant surroundings.

Visited today with my sister. We go often as its handy for both of us.As usual it was lovely. The young man at the till was very friendly and courteous.Very smiley. A lovely welcome. The young lady who brought our order wad loving too. The carrot cake is gorgeous. My sister had the coffee cake which she enjoyed.A lovely afternoon.

Great food and service nice place to shop for gifts and gadgets children's play park at the front plenty of parking .

We visited on Sunday afternoon with our 18month old for him to play outside and for us to have lunch there. We were going to start with lunch as he was hungry! Three high-chairs were tucked away to the side of a large piece of furniture at the back of the restaurant. All three were the fold-out PVC seat variety. The first one we got out was filthy dirty and the PVC seat seams were all ripped making it all rough under his legs and round his shoulders. So we put that back and got the second one out, which was still filthy but at least not ripped. However when we began folding it out continue to fold until it got so low it was obvious it was broken. The third one was a different design and did look to be newer and cleaner but it was tucked so far behind the piece of furniture that we were not able to get at it without doing some pretty hefty lifting. Such a shame that somewhere that specifically advertises as child-friendly was not even able to provide a high chair and we ended up having to leave and go elsewhere. Very disappointing as had looked forward to adding it to somewhere for us to go with him where he could play as well as letting us eat and shop a little. Several staff noticed us struggling as we were near the serving counter and they were in and out to the kitchen but not one smiled let alone offered to help or ask if we were OK.

Visited for the first time and was impressed by the variety of things to buy. Plenty of parking. Popped into the coffee shop which had a nice selection and was good value.

We have visited a couple of times with the groupon afternoon tea deal , which on both occasions have been great. Looking at the menu prices and quality of food going out I thought was very reasonable and would definitely go again. I think afternoon teas in general are quite expensive anywhere but on a deal well worth the visit. There's a few shops to visit and a brilliant sewing shop which has classes and amazing range of materials.

Lovely service and very friendly staff. Great value for money the afternoon tea was really good. This was my first visit but I will be going again soon.

Just returned from an afternoon tea from this establishment. During the booking procedure on the internet I was asked if I had any dietary requirements which I do so I stated these on my booking. On arrival at the venue I was at first quite impressed by the way I was treated as the girl was very attentive and took note of my allergens and offered substitutions where appropriate as some of the fillings were unsuitable (cost me £1 extra for a quarter of a ham sandwich as I was told it was meat and meat ones were not included in the cost) This I paid and thought nothing of it and went and sat down. Not long after the pot of tea arrived which was a pot for 2 people (half full) with 2 small cups available to each of us. When the food arrived we had been given a mixed cheese which I myself am allergic to artificial colourings which ruled out red cheese. I began to try to explain and politely said that I didn't realise that the cheese was mixed as it is not normally an issue as not many places serve coloured cheese anymore. I was advised that they were unable to provide a plain natural white cheddar as it was all mixed up and in any instance I should have informed them of this beforehand to avoid issues. Before I could explain she huffed and puffed and removed the food and returned it to the kitchen. Upon it's return to the table 10 mins later we had been given 8 quarters of sandwiches total of which 6 were egg mayo and 2 of fatty ham and margarine. I went back to the counter to complain as to have 2 egg mayo in a SELECTION is fine but when 3/4 of them are of 1 variety it is rather alot and to have paid extra for this I felt was appalling. I was greeted by the 1st lady who I dealt with at the start and her manner changed immediately, she became hostile to the point of shouting and to be fair I was taken aback and was shocked and disgusted by the appalling way I was then spoken to by her. The lady (if you can call her that) was rude beyond belief right down to trying to start a heated confrontation in a cafe full of customers which i find highly unprofessional. She told me that they had never had any other complaints and that I should have been greatful that they had changed any of my order and we should have been greatful for what we had been served as it should have cost us £16 not £8 which she thought was an excellent value for money. (not the point). Ok so at this point I was starting to feel quite annoyed by the situation myself and was close to getting up and walking out. She sarcastically asked me what I expected her to do and I just said that 4 of ham and 4 of egg would have been fine 50/50. She still continued to voice her opinion that I should have been greatful but in the end she went to the kitchen and returned with 2 further ham fat and margarine sandwiches which she plonked on the table and asked me " IF I WAS SATISFIED NOW". I wasn't willing to rise to the bait and just accepted them. By now we of course had no hot drinks so returned to the counter for more tea to which we were charged a further £2.60 to refresh the half filled pot of tea. Upon inspection of the quality of the offerings the sandwiches that were served I felt were of very poor standard using the cheapest products known to humankind. The scones were that heavy they reminded me of gluten free bread that would have put a window out and the Mr Kipling cake slices were crusty and dry around the edges. Needless to say I will not be returning to this venue and to be fair I think I would need to be paid to revisit.

Came here with my partner for a groupon afternoon tea, when we pulled up we were a little disappointed by the outside however

Tables too close.Lots of uncleared pots.Toilets hidden away at the other side of building.Not accessiblel or welcoming.

Visited last weekend for afternoon tea. Staff were very friendly and helpful. The whole experience was great from start to finish. The afternoon tea was lovely for the price paid. Enjoyed a look round the shop. We have booked to return in a couple of weeks.