Carrington Grill Restaurant in Cheshire East

Some of the worst service i have ever experienced, extremely slow, long wait times the entire time, multiple different service staff instead of just the same one, asked for two small wines but instead they brought over two large wines, we had steaks but it was served without steak knives, for an 8oz sirloin steak and 4 cherry tomatoes it cost £36, £4 for a tiny sauce and £5 for a bowl of chips. Anytime we actually wanted something we had to flag someone down to take our order, just generally poor service. We got billed for the two large wines even though we got small ones eventually, also they added a gratuity which is absolutely hilarious, asked them to take it off. The couple next to us actually got up and left because the main took over an hour to arrive for them, i also witnessed the staff telling to fully comp two entire tables because of delays, and someone else also didnt pay for a starter because he said it was terrible. This was on a Tuesday evening, not even that busy. 100% never returning to this place.

We had the RY-der of our lives this evening. The starter was exceptional followed by a spectacular main course but the glitter ball goes to our waiter, Ryder. If the food was good he was great, the polite young man did nothing but excel with his knowledge of the menu and the warmth of his service, Ryder was truly the star of the show. 5/5 for the food and 50/5 for the service. Would highly recommend.

Pretty disappointing really. For starters. Lobster Mac and cheese, I think they may have walked past it with a lobster. Potato and leak soup was watery and tasteless. Mains. Ribeye was just ok. Fillet steak had to be sent back. Both meals were lukewarm at the best. Maybe hot plates could help. For the price on a whole it wasn’t worth it.

We had a midweek 2 night spa stay at Mottram Hall to celebrate our 25th wedding anniversary. The whole experience was fantastic but it was made better with the service we received at Carrington Grill. We were presented with a surprise dessert on our first night to celebrate. My wife is a vegetarian and the staff went all out to ensure she received a meal that suited her palate. Thank you so much to Amber, Andrew and Luis for the impeccable service.

I stayed at Mottram Hall for the weekend with a childhood friend, we ate twice in Carrington Grill for breakfast and twice for our evening meals. The standouts really were the staff - thank you Beth and Ethan for elevating our stay. At breakfast we were attended to by the lovely Beth, who brought out the most sensational Americano for me. Good continental selection - you can have a hot breakfast, but I really enjoyed pouring honey and sunflower seeds over fruit and goats cheese. In the evenings, Ethan truly stole the show. Attentive, friendly, chatty. The table to our right were asking for selfies with him. The table to our left, we ended up chatting to over our shared love of Ethan. I then connected with one of the women on LinkedIn with the goal of helping her find a research placement - all thanks to Ethan bringing us together! Seriously, promote this man immediately. Otherwise, food was good, the cheese soufflé was the standout. I really enjoyed a well made Irish coffee, which is a nostalgic choice for me and made me very happy.

Absolutely delicious food with a good vegan menu. We were served by Ethan who was ever so friendly and attentive! He really made the weekend for us as he was so friendly and chatty!

We had an incredible night. The food was fantastic and the service from Ethan and his colleagues was second to none. Ethan charmed the whole room!

Incredible service from Ethan! The food was great too! A fantastic night all round! Soufflé superb! Goats cheese - beautiful! Chicken Ceaser - a bit meh. Red wine Ragu - perfect! Beef Burger - delicious!! But the ice cream platter was a superb end!!!

What a great day ! Carington Grill was lovely, our server Ethan was very attentive , we didn’t have to ask for a thing, he made our spa day experience even better! Credit to Mottram hall for employing this lovely young man! Thank you again Ethan!

Excellent restaurant, Food a credit to the Chef, dined here three nights and consistently quality of food and service. Everyone pleasant and helpful, dinner or breakfast but a mention must go to Ethan for his friendly personality in a professional friendly manner. A credit to your staff is Ethan, I’m sure he will go far. Thanks to all the team for a pleasurable experience dining in the Carrington Grill for breakfast and Evening meal. Thankyou

Just been here with my gf and was spot on. Service was excellent everyone had a smile on their face, beef ragu was unreal so generous on the beef. My gf had the burger which was very flavorsome. Dessert we had the sticky toffee which was also unreal. Left with our belly’s full and a smile on our face. 1 slight room for improvement is the coke is 3.50 and it is literally a 200ml glass which is gone in no time so the price for this I would expect a bigger size.

Extremely small portions, the Lamb was 50% inedible fat! When mentioned to the waiting all that came back was an apology back via the waiter! For the location, price and experience they are trying to create the service does not match! Advertised as vegetarian friendly but very limited options. Would not recommend dining here and better to drive out to local restaurant for a better dining experience in nearby Alderley Edge or Wilmslow.

A family meal (4) to celebrate my father’s birthday. Lovely venue, tastefully furnished and decorated. We were given a great table by the Maître D’ in accordance with some mobility issues, and our request to have the rather too loud (for us) music lowered was respected, thank you. Very good, varied, interesting and well balanced menu. Food was excellent in both quality, taste and presentation, hats off to the chef. Sadly the front of house was a fiasco, very nice and friendly staff but they have very little knowledge of even basic table service. Considering the price level Champney’s need to improve their training dramatically to reach the same standard that their very good kitchen is providing. Really let the whole experience down badly. All in all have to say i would not return.

Myself and my partner have stayed at Mottram hall on various occasions over the years and the service we received recently from our waitress Martha was the best we’ve had in a long time. Since covid we’ve noticed service in many places hasn’t gone back to what it once was but nothing was too much trouble for Martha, a lovely meal with amazing service, 10/10.

Excellent food ....5stars ....we thoroughly enjoyed our evening meal ….lamb & salmon as mains perfectly cooked, delicious . Amber,Our waitress for the evening was an absolute joy.. a real credit to your restaurant as is Issac in the kitchen. We regularly visit Mottram and must say that this was probably the best food to date.

Was here for an overnight stay passing through, we ate in the Carrington grill, the food was amazing, in particular the lobster macaroni, we were llooked after by a young man called Andrew. He was really attentive and knowledgeable about the menu although he said it was his second day working there you would never have guessed. Woukd definitely eat here again.

Surprised to have received this request - I wasn’t going to complain, but since you asked, here goes… This whole experience was a shambles, That started from the minute we walked in to the restaurant and it took 10 mins for a host to return to the desk and seat us. I tried telling him twice that we had a booking, though he didn’t listen and just said ‘yeah, we’ll get you seated’. Importantly, had he taken my details and sat me on my booked table, they would know that we had dining credit towards the meal, as part of our package stay. The waitress who looked after us throughout was useless bless her - had to ask 3 times and wait 15 minutes for a bottle of Peroni, had to explain twice why we wanted side plates to share a starter, which was met with much bemusement. My friend had her starter plate taken from in-front of her, whilst she was half way through eating - she had to finish her mouthful to speak and ask the guy to return her food. Then came the mains. Great quality steak and amazing value, which we enjoyed, though we had to ask for steak knives. When it came to paying, we said that we’d like to pay on card, though the lady waitress insisted 3 times that she needed our room number. After 15 minutes and much confusion, due to the manager fobbing off our waitress and sending her back to us, which we could see across the dining room was due to the supervisor/manageress being too busy trying to chat with another dining guest, Tommy Fury. Our waitress finally removed our dining credit and split the bill, so my friend and I could pay half each on card. We left, laughing to ourselves at the hilarity of the disorganisation and thought that was the end of it. That was until we came to check out and the dining tab had been billed to the room - we couldn’t believe it! We had to get up our online banking to prove to reception that we had indeed paid the night before, in order for this to be wiped. All in all a complete shambles. Luckily I was with my friend, so it was laughable, but it’s put me off ever purchasing this as a gift for friends or family, in fear of what they may experience!

Our dinner was absolutely superb, rib-eye steak was cooked to perfection, all the staff were very helpful and polite , making the whole experience very pleasant and satisfying with a special mention to Martha for all her hard work,would recommend very highly and will definitely be returning, hopefully sooner rather than later!!

A thumbs up for this place , very chilled and relaxing atmosphere, staff are very friendly and helpful, Charlie looked after us and was very cheerful, the steak was to die for and cooked to perfection , thanks to all the staff for a very enjoyable night

Fantastic dinner at Carrington Grill - food was absolutely perfectly cooked and beautifully presented. With 2 vegetarians in our group, we were incredibly well looked after... the food was creative and not the run of the mill options for vegetarians. Our host Megan was a delight - attentive and friendly. Highly recommend the Burrata Salad with heritage tomatoes, truffle, honey & balasmixc pearls - combination of creamy Burrata and the tang of balsamic as the pearls pop in your mouth is a true experience. Also, the Blacksticks Blue Twice baked Cheese Soufflé in crispy leek and chive sauce just melts in the mouth.

Great food and service, not the cheapest but worth paying their prices. Wine is pretty expensive though. Staff really friendly

My partner and I dined at the Carrington Grill on a Friday night, and the service we received from our host Jason was just exceptional. From start to finish he made sure that we were well attended, with recommendations, top ups on drinks, asking if the food was well received (it was delicious) to a general interest in us as diners - certainly made our experience an unforgettable one!

Here with a friend for an annual girls break. Despite being there on a busy Sunday night and service in general not being great, Ethan a member of the service staff gave us excellent service and completely transformed the standard of the evening for us - food was good and understand there were a number of new staff on so would recommend

Great food, Great service, Very helpful staff and nice to see a very encouraging manager training the young staff. Thanks for having us

Had a great night for my birthday. The waitstaff were really friendly and accommodating, big thanks to Amber and Callum for making it a fun evening for me. Food was also super! Ps, Jason made great napkin roses!

Booked a dinner for my sisters birthday and had a fun time from start to finish. Thanks for a warm welcome from Steve, and then great service from Callum, Amber and Jason. The food was fantastic and we were made to feel really special

Perish the thought you ask for breakfast!! Can’t say it’s the best breakfast I’ve had but I would if enjoyed a maccies more put it that way. Service wasn’t the best, and the muttering under the breathe about other guests not exactly appropriate. Need a good shake up of the staff. What they need is more Martines from the claret jug!! Could not do enough for you. Pity about the rest.

We had a lovely dinner in here. Food was hot and fresh. We all had pasta dishes as main courses. Wine was a bit pricey for the bottle but didn’t spoil my time. Waiter was friendly .

Had a good stay overall but sadly the dining experience let Mottram Hall down again (we’ve experience similar issues in the past). Diners were crammed in at the front of the restaurant rather than being spread out. The back room was completely empty yet another couple were positioned at the table right next to us. The service was slow. 4 things were off the menu even early in the evening (we arrived at 6:30pm). Dishes weren’t cleared promptly, to the embarrassment of the server who brought our mains out when our starter dishes were still sat there. Unfortunately the couple next to us were deeply unimpressed with their experience, seemingly everything they ordered was out of stock. They made such a fuss which was difficult for us to ignore when they were in such close proximity to us. This really spoilt the experience even more. We were so fed up we took our drinks and desserts to go and had these in our room. We stayed on a dinner bed and breakfast deal and were amazed to see a 12.5% service charge for our meal added to the bill the next day - the service wasn’t worthy of any tip. The restaurant truly isn’t what we’d expect from a two AA Rosette restaurant and we hope to see improvements before we return.

This was included within a hotel and spa break - they literally though overbooked the restaurant and the service and wait was awful for what is essentially an average pub meal.

It was my birthday, i was staying at hotel and invited my daughter to join for dinner. Food and attitude was worst i've had .

Sophie and Adrian have service and hospitality nailed. First stage of relaxing and looking forward to a good night out. They have all the right ingredients to make this place something special and unique. Sadly, it can’t be just off the back of Sophie and...

The food was good, without being outstanding, and priced at what you would expect in a 4 star hotel. Overall it was average and nothing to particularly recommend apart from our waiter, Ethan who made such a positive impression on us. For a young man...

We spent one night at Mottram hall on a spa break. The spa is lovely and we had a nice room at the hotel. I wanted to write a review just to thank Luke and Ethan who served us last night. They were so friendly...

Outwardly this hotel and restaurant appears to be a 5 star venue. In reality it’s very disappointing. We went for dinner, an 8.30 week night reservation, we were meeting a friend who was a resident. The service in the Carrington Grill is really slapdash, the...

Delicious food, excellent service, marvellous concierge. Will definitely visit again. Was here as part of a Champneys spa package.

Wonderful concierge, excellent food, great service. I have dined at the Carrington twice this week as part of a Champneys break and wasn't disappointed. The black rice and quinoa salad was generous and filling, so much so I had it both nights, with the tasty...

Good varied menu, for all tastes and appetites. Pleasant dining room with good views. Nice wine list. Excellent staff who cannot do enough for you, very attentive. Easy to pay the bill.

Food & atmosphere were fantastic. The whole experience was a pleasure & Adrian ensured all was clear regarding paying (we had a room booked). Food was beautifully cooked & service was quick & friendly. The music was also spot on & set the ambience nicely....

I am giving a 5 star review purely for the waiter service given by the excellent Ethan. The food was great. But there is a serious lack of management. If it wasn't for Ethan it would have been a 3 star review. The restaurant needs...

The food here was fantastic however the service was terrible. It took 45 mins for our food to arrive without a waiter in site. Our sides were forgotten and then we were charged for two extra waters. After a 20 minute wait, we were then...

Stayed at mottram hall friday and saturday for a golf break with friends, both mornings breakfast in the carrington grill were terrible. Xtremely Short staffed, no hot for 15mins, no pastries, no cereals. The young girl that was covering our area was rushed off her...

Left disappointed with the service and disorganised staff. Had to ask again twice for mayonaise with a burger and chips to then be told they didn't have any. So we asked for ketchup. Then after waiting a long time ketchup and mayoniase was brought to...

This place is a great shame. Two AA rosettes and the food on the hole is consistent and very good albeit expensive. However the restaurant itself lacks atmosphere and the staff are totally disorganised as well as having a rude deluded Manager. Having observed the...

Just what was needed to start a hard day, good food cooked perfectly and great attention from the waiting staff

Underwhelmed. Poor service. Food not up to scratch. Lots of tables missing items / delayed courses. Ran out of menu items at 7.30pm. Left hungry.

Horrendous experience, initially we were asked to be seated on a table of 4, with another couple who were already dining. We quickly suggested this wasn’t the best due to COVID and generally not a pleasant experience for us nor them. We managed to get...

We ate two nights in the Carrington Restaurant and we were impressed by our experience. Whilst under staffed, they clearly had a plan. We got to know each staff member by name through interaction with each of them. They helped each other even though they...

Amazing food and a great selection of wines. Highly recommended.

Good was great! And staff all welcoming

Spent 2 days at Mottram Hall on a company team building event. Much of our pre-ordered food was of poor quality. All the waiting staff were young and inexperienced with no visible front of house management to be seen. Orders were often wrong (It's very...

The restaurant was run by teenagers and there did not seem to be a manager in charge. The food was good though. Took a long time to get the wine menu and had to ask twice to see it but were told they had only...

Stayed in the hotel as part of a wedding and ate here the first night. Had steak which was expensive. It was a good piece of meat, of that there is no doubt, but it was a bit overcooked (not enough to make a fuss)...

Excellent food ....5stars ....we thoroughly enjoyed our evening meal extremely flavoursome ,perfectly cooked ,fresh produce.

Had a 2 night Dinner package with the adjoining hotel in here. The food was absolutely delicious (and so it should be for a 4 star hotel) but the service we received on the first night was quite frankly laughable. What a shame !

What a fantastic restaurant with great service. The food was absolutely amazing and great portion sizes - I don't normally say this considering I have a big appetite due to me being a gym bunny.

We stayed 12/10 and the food was outstanding. The lamb was unbelievable! Elise was so helpful in helping us arrange our meal time and making our stay just wonderful

Had an amazing stay. The whole place is just beautiful. Especially the Champagne bar 😍🤩Reception staff friendly & helpful. Waiters couldn’t do more during our meal. which was.. Amazing! 😋Special mention to the Chef 👨🏻‍🍳 for the Monkfish 😋😍 (Forgot to take pic) Definitely recommend...

We ate here on our first stay at the hotel. The waiter brought out the wrong starter for myself and then took around 15 minutes to bring out the right one. I order a meze cold board so it shouldn’t take that long to pull...

Food was amazing and service was great. Happy with our visit. Would return if in the neighbourhood. Highly recommend for fine dining.

amazing ambiance,good customer care,fantastic food.I know what to expect when I go to places like these..it was amazing experience..good sauce..very tasty... organic in any sense,the duck was amazing..wish the spa was open..as they were doing some renovations.We would definately come back.

Ate in the restaurant after spending a day in the spa. Staff very attentive, food fantastic, very tasty, well presented. Had breakfast there the morning after and the selection was amazing

Visited here for breakfast after a nights stay at the hotel. Breakfast was brilliant, so much choice and the quality of the food was excellent. Service was great, lovely, helpful staff. When checking in, the lady at reception advised us to have breakfast a bit...

The restaurant team was fairly untrained, we had the impression they didn't know we were coming although we booked for the dinner. Also didn't ask if we were staying or not and which room we were, therefore we had to explain we had a package and so a dinner allocation. We also asked for a cocktail prior to the starter and received it only at the end of the main.The afternoon tea was ok, the dinner was delicious.

This restuarant trying to be something it isn’t, the venue is lovely but the food is lacking, presentation is there but no flavour, the goats cheese mouse starter looked fabulous was so oily.

“Utterly Gorgeous” - great menu, strong flavours presented with exquisite perfection. We take of our hats to a great young waitress “Alysson” who was really on the ball, eyes everywhere, ready to pre-empt the needs of her diners! We were very impressed. Pity the managers present didn’t show the same attention to their guests & were noticeably absent for most of the evening until a special guest arrived & they both showed keeness to impress. Sad that they might have been trying to impress the wrong guest!! The duck was lovely, the plaice was minimalistic at best and though tasty failed to satisfy. It was good to visit a restaurant experienced in the handling & drinking of champagne. Their prices were not extortionate & it was good to be served the bubbles into champagne flutes. Note to management: champagne pours better into chilled glasses...ours were hot-to-touch!!

“Utterly Gorgeous”- great menu, strong flavours presented with exquisite perfection. We take of our hats to a great young waitress “Alysson” who was really on the ball, eyes everywhere, ready to pre-empt the needs of her diners! We were very impressed. Pity the managers present didn’t show the same attention to their guests & were noticeably absent for most of the evening until a special guest arrived & they both showed keeness to impress. Sad that they might have been trying to impress the wrong guest!! The duck was lovely, the plaice was minimalistic at best and though tasty failed to satisfy.It was good to visit a restaurant experienced in the handling & drinking of champagne. Their prices were not extortionate & it was good to be served the bubbles into champagne flutes. Note to management: champagne pours better into chilled glasses...ours were hot-to-touch!!

Our two evening meals in the Carrington Grill were very acceptable and our requests for meat to be cooked through or 'medium to well done' were adhered to. The menu did offer as many fish alternatives as meat which wasn't to our liking and given that the menu didn't appear to change I would not have wanted to stay much longer!

Let's start by saying the food was tasty and not too overpriced.

Some gorgeous Red and White wines. Steak was great! Nothing too much trouble for team including making our son a chicken burger which wasn't on the menu.

Big shout out to Ewa and Harry nothing was to much trouble. Food amazing really made our stay thank you.

I enjoyed pate (could do with more toast/bread), steak and creme brûlée. Everything was well presented and delicious.

THe dinner menu is average the chef needs to add more choice to the menu and more spcialty food. The service was excellent, decor very nice. Breakfast was nice, buffet style but is tasted good. Lots of varity

I enjoyed an evening meal here as part of a weekend deal with seven friends. Every single one of us had an absolutely exceptional meal. Every course was presented beautifully and was creatively thought out and cooked to perfection.

This restaurant was lovely. Would have preferred more vegetarian options than just one main but the waiter kindly offered to get me a falafel burger even though it wasn't on the menu. The atmosphere was lovely and made our break extra special. Definately be coming back.

We were looking forward to dinner here because it was our first time back at Mottram Hall since our wedding reception of a few years ago, and the name Carrington Grill suggested it would be a fine dining experience.

Lush interior, comfortable and very classy. Breakfast was help yourself with traditional english breakfast, lots of fresh fruits, cereals, pastries, breads. Waitress brings tea and coffee and there is plenty if juices to choose from. Traditional english was very tasty, hot, no black pudding though! Staff are very pleasant and professional, tableware was pristine.

Staff were so unwelcoming and unhelpful we did not use the restaurant. We did eat in the hotel bar and that meal was poor quality and poor value for money.

Amazing dinner!!! Breakfast quite good too! Afternoon tea to be avoided! Dinner service excellent, lunch time service rather poor

We went as a family for afternoon tea to celebrate a birthday but there was a wedding on with all the guests in the Champagne Bar where we had been told to go when booking. When we spoke to the reception staff to ask if the bar was still the location for the afternoon tea we were directed to the grill instead. Unfortunately, the reception staff and grill staff seemed unable to communicate to agree the location of afternoon tea and we were made to wait around in the 'lobby' for quite a while and we definitely were made to feel like we were an inconvenience. I understand there was a wedding reception on at the time, but surely this is not the first wedding Mottram Hall has hosted- if everything grinds to a halt with a wedding on then they might need to rethink if they can host both afternoon teas/meals and a wedding at the same time.

Friendly staff but not told what we were to do - food very basic but enjoyable (nothing to write home about) - clean and tidy - food could have bedn labelled up as well

Dishes served do not match the menu descriptions. I ordered the Truffle and Celeriac hash which contained absolutely no truffle at all- they just substituted it for mushrooms and said nothing in the way of warning or apology hoping I would just not notice. Beware if you are staying at the hotel that the wait staff close the kitchen and stop taking orders when it suits them and not at 9.30pm as stated by reception and elsewhere. Staff are not helpful or attentive and will spray table cleaning detergents onto you without apology. The pretentiousness of the staff and lack of professionalism with regard to stated catering hours takes away from the atmosphere and for that reason I won’t be eating here again.

Very small portions for the price, the food was tasty however the service has a lot to be desired. Are in here 2 nights whilst staying at the hotel. No attention to detail and staff don't listen to what is being said. Drinks were wrong, then had to chase up one of the parties drinks that didn't arrive, checked my bill and had been charged for drinks we didn't have. At breakfast the bread was actually mouldy that guests had been toasting! Not the standard of service you expect from this establishment

This is Mottram Hall's Hotel resturant. The food and the service is good but it can get busy so booking is recommended.

The service was great but the food was average. I'm sure there must be better places to get a better meal anywhere else in the area.

Fantastic evening meal and breakfast.

The Chicken mango salad starter was very nice, the grilled chicken main was nice, the Irish coffee was nice but it all comes at a price....

well this was supposed to be a special occassion. However, it was far from special. The service was pretty dire and we waited an hour at one point between courses. The food has received many good reviews however I found it quite average and nothing special at all. If I came back to the hotel I would not eat here again as food was not worth the high prices they charge

A lovely restaurant in an excellent hotel. There is a great choice of food either al a carte or daily menu. I tried the delicious minestrone soup, hearty and warming followed by the tender blade of beef.

We visited Mottram Hall with only breakfast included. After a visit to the Spa we decided to book afternoon tea and enjoyed it so much that we also decided to have our evening meal there too.

We ate here every morning for breakfast! It was soooooo delicious! With a full blown English Breaky buffet and other delicious choices you can’t go wrong...and it was included in the price of the room...very good value indeed. All the staff were wonderful and cheery and we loved meeting up with family here for breaky before starting our day. Delicious!

Went for afternoon tea . We were promised that spa guests were kept separate. However we were shown to a table next to 2 spa guests dressed in spa gowns . We actually refused , seems little point dressing to go out for afternoon tea to sit next to a couple in wet spa dressing gowns .it seems wrong that spa guests wonder round the hotel in gowns quite often wet ! They sit on seats in the bar leaving them wet for hotel guests .

Staff amazing, could not fault however very cold and uncomfortable. Waiter did try bring heater to us though still cold

The restaurant has a lovely setting although we chose to eat our evening meal in the bar as we felt more relaxed there

Excellent service, food was excellent and very good value. We were a party of 12, they asked for us to choose our choices before we came to the restaurant and this made for everything flowing and all the courses came out at the same time....

Fantastic vegetarian and vegan options (on their own menu) Food was delicious, lovely restaurant and service was great

A very elegant environment serving good quality food. Highly recommended!

We had £200 worth of gift vouchers that we due to run out within the next couple of weeks. Knowing...

We thoroughly enjoyed a 3 course dinner in the Carrington Grill. There was a good choice on the menu. Food...

On last visit notes the lighting was a bit dim, minor point but improved now with much better lighting and music ambience. Staff very helpful. Wide vegetarian choice and I was assured steak was cooked as required exactly to order.