GoodRoots in Worcester

Due to hold ups further down the M5 we managed to pull off to Worcester to wait for traffic to move again. Good move. Came across Good Roots. Enjoyed our lunch and would come back again

Been here half a dozen times and both the food and service has always been excellent. Highly recommend the Avo smashed flatbread.

We tend to have a lovely brunch here. One visit (we've only been twice) they'd ran out of halloumi (that's the best thing about the veggie brunch). Slightly expensive but pretty good. Will return.

We visited this place with a couple of friends for brunch. The first issue we encountered was that they do not take bookings, so on the morning of our brunch, we had to join a virtual queue. Unfortunately, we then got stuck in traffic on the way into Worcester and when our table was ready, we weren’t… Luckily, the staff offered to hold our table until we arrived, which was a relief! The brunch itself was great, we all thoroughly enjoyed the foods. I would highly recommend the banana waffle. The only issue was the slow service. I think because it is such a popular cafe, the staff can’t keep up with the tables, which is a shame.

Slow service every time we go, yes they are busy but they also have a lot of staff and not a lot of them are friendly. We had to chase our coffees which came way after the food itself! It's a shame they've had poor reviews for a year and are not taking the feedback on board, they could do so much better if they addressed the service.

We've been before but it's nowhere as good as it used to be, the staff are nice but seem very short handed. Food doesn't come with the drinks, the butter for my toast was liquid and went everywhere,not offered jam or marmalade, it was hard to get served and or pay. Sorry! Won't come back any time soon. Please get more staff

Me and my best friend were invited back for a complimentary breakfast/brunch after our first visit was terrible by the Manager/Director Dickie. On arrival we told a female waitress that we were here and to let him know as he had requested so that he could “look after us”. We then placed our food and drink order, which again was a very long delay, only to receive missing items once it finally did arrive. When we finished our food we decided to go outside and finish our drinks. At which point we made a waiter aware we were finished and that we were going outside to finish our drinks and to make the manager aware. He came back to us at the table inside, after saying he had spoken to the manager directly and had assured us that bill was sorted and we could leave. Having finished our drinks outside and then leaving and walking down the road, a young waiter called and chased us down the road, in front of everybody outside making us feel like we had just walked out without paying for our bill. He then informed us that we couldn’t leave as the manager had a question about the bill and to wait for him to come back? Which he didn’t and hadn’t come over to us at any point during the 2 hours that we were there. To which we then decided to come in and speak to him directly and somehow he had no idea that we were even there? Which is obviously not true as he had a member of his staff chase us down the road to question the bill. This had been utterly unacceptable, embarrassing and we’ve been made to feel like, in front of a very busy restaurant that we’re criminal's because everyone stared and started talking as we left. Sent this email to Dickie the Director and still have heard absolutely nothing. Terrible! Another really disappointing visit because of him.

I met with friends at Goodroots and have never been before. I was rather apprehensive due to the previous reviews I had read about waiting a long time, but maybe because it was a Wednesday in February we had no wait at all really. The place is quite basic and very noisy as it was busy and they have quite loud music playing. Dogs are welcomed and there were quite a few in there. The waiters were friendly and wiped our table after I requested it as it was dirty from the previous occupants. The menu, which is on their website, is very different to the average cafe but overpriced for what you get, and it takes a little translating to work out what some of the choices are! Once home I did have a query with the bill and emailed them, Dickie came back very quickly to tell me the prices on their website were incorrect and I had not been overcharged as I thought, although I did think that the prices on the menu in the cafe were the same as their website, but cannot confirm that. Overall a mixed experience.

Atmos and service remain ‘on point’ however my food was a disgrace and really poor value for money. £9 for one piece of toast with a thin SMEAR of avocado and a meagre SPRINKLING of feta plus COLD poached eggs. I didn’t make a fuss as my meal was bought for me and I was with friends. When an eatery is popular substantial amounts of money are no doubt accrued, however, people get greedy. Enough said.

Lovely visit on our wedding anniversary for a snack. Friendly atmosphere, latte lovely, fruit loaf tasty. Thanks so much!

They try to give the impression of a relaxed and welcoming cafe, but when you get they’re you’re welcomed with a curt “have you booked.” To which the answer is usually no as who books a coffee in advance? The main person on the tills always seems stressed out and inconvenienced by you daring to request a coffee from a coffee shop and woe betide you if decide to sit at a table outside without prior written permission from the lord. Last time I went, was told “it’ll be about a 40 minute wait” by the sullen one - I thought that was unreasonable but I accepted it. The the waitress comes over after 40 minutes to take our order - takes it and tells us “it’ll be about 40 minutes is that ok?” The whole time I just saw waiters stood around sipping espresso and having a nice chat. When I left all of a sudden they were interested. There are plenty of other places in Worcester that do a brilliant breakfast and don’t treat you like you’re an inconvenience or lucky to be there.

The menu wasn’t extensive but the choices were good and the food tasty. From start to finish though the services was not friendly. Waiting 45 minutes for what was essentially a burger is way to long:Even though they were quite busy. No one came to update us and when it was served the waiter quickly served the food and moved on, no word about how long it had taken. When paying it was assumed we would give a tip: something we always try to do. However the long delay, the unfriendly service and that assumption meant we declined the tip. The food is worth going for if you’re ok with all the other aspects

Big disappointment. Was looking forward to it, but won’t go again after today. Food took forever to come out. Never received our tap water. My son and husband both ordered breakfast butties. My son’s had hot sauce instead of ketchup which made him leave half of it. I complained to waitress but she tried to tell me it’s stipulated on the menu. It doesn’t explain why my husband had normal ketchup and my son had a different sauce. Food was overpriced, quality was poor. And don’t even want to think about the tea that was served to us, takes ‘builder’s tea’ to a whole other level!

Customer service v poor. On line booking system at busy times unhelpful as it doesn’t give accurate waiting times and the staff are completely disengaged from waiting customers. Shame, as the food is good, albeit on the pricey side.

Front of house took time to seat me, then said he would give me a couple minutes to decide on menu. 15mins later I left as he was focused on chatting to multiple customers for an extended period of time when they paid their bills. Tip for the business would be: ditch the front of house thing and allow customers to order at the counter and provide more focused resource on efficient serving. This can still mean good service and a friendly chat that prioritizes all your customers. The place is a nice Cafe fit out, clean and tidy and with good food and drink. Cheers

Lovely spacious dining area, clean and tidy. Great food but unfortunately the staff are not as great. Felt like it was a chore to take our order. Plates not cleared after 30 minutes of finishing our meal. No check if food was ok or more drinks needed. I felt like I was an inconvenience when I asked to pay. Such a shame as the food was excellent.

We visited here for a friends birthday - there were 9 of us including kids. None of my friends had been here and we visited on my recommendation so i was excited to show them what they had been missing! We arrived and quickly joined the small queue (and on the QR code!) - we noticed a lot of empty tables on arrival so didn't think we would have too long to wait. After waiting 30 mins we had still not been seated - i asked if we could sit at the empty tables outside as we had children and get some tap water which the lady at front of house reluctantly agreed to and advised she would not be able to take our order. We thought - hey that's fine at least we can look at the menu and be ready.. whilst sitting there we noticed a lot people (granted smaller groups) being seated and served... after about 10 minutes i went back to the same waitress and asked how much longer we would have to wait - she said another 10 mins... we noticed a larger table come available that would fit us on comfortably so moved tables.... but still no service... unfortunately i had to go back to the same waitress who VERY rudely pointed out that she could not serve us as we were not 'checked in on the system yet'. at this point we were about to leave and then a lovely waitress (different one may i add) came out and took our order straight away! Our food and drinks were with us withing 10 minutes of ordering and it was absoloutley delicious. Just such a shame the customer service from the main front of house waitress let our experience down on top of waiting to be served for over an hour.

We went for brunch on Fathers Day expecting a wait. When we arrived we joined the end of the queue and waited for about 25minutes. As we got closer to the front we noticed people were just walking in. I asked the front of house person what our expected waiting time would be. He was extremely rude and patronising, and asked if we had joined the virtual queue. I said no, but we had been in the queue outside for 25minutes and didnt know we needed to do this. With a theatrical flourish aimed i think to make us look stupid, in front of other customers he pointed to the board outside which had a QR code for the virtual queue, stating no one else had had issues with the system This was not in an obvious place, cannot be seen from the back of the queue and not stated it is compulsary, and no one was there overseeing the process. Whilst we were there at least 12 people had left the queue and there were empty tables outside the whole time presumably waiting for virtual people . As a family we often eat there , but due to his rudeness, and abysmal customer service, we will take our hard earned money somewhere else from now on.

We went for lunch on Fathers’s day and ended up walking away. Long queues to be expected, but poorly organised system. You have to queue and scan a QR code, which isn’t as clear as the staff believe it is! After approaching the front of a long queue we’d waited in for 20 minutes, we were told to scan the QR code and start again. There were many tables which needed wiping and clearing but had been clear of people for the 40 minutes we ended up being there. Staff were pleasant and polite, but very disorganised and disappointing system in place, so called it a day and went elsewhere. Could’ve been good, all looked good, but poor organisation meant a lot of people were let down and went elsewhere. We got a text when we went elsewhere to say our table was ready- but we didn’t know a text was going be sent as there was no confirmation of how we’d know when a table was ready.

Great Breakfast. Lovely and fresh, sausage and black pudding were superb. Will definitely be returning. Great after a walk along the river.

Opted for the Turkish Eggs breakfast and it was delicious. Highly recommended. The hot chocolate could have been hotter and more chocolatey (but that goes for most places; maybe it’s me) but in all, it as a delicious breakfast experience in nice surroundings.

Went for a cappuccino and a cake really good and it not far from the Cathedral and you have a nice walk by the river bank

Best dog-friendly café in our region! I have been going regularly to Good Roots for a couple of years, on my way back from Diglis Park, where I walk my dog once a week. Every visit is a joy for both my dog and myself...

This was our first visit, calling on a Saturday morning for brunch. It was absolutely packed and we were advised that food would be 30 minutes. The atmosphere and interior are great, at times we couldn’t hear ourself think it was so busy. That said...

We visited on a Monday morning - and the place was already absolutely buzzing! Good Roots is vibrant both in terms of the venue, and the atmosphere. It really belies it’s T.A. ratings - the local community must want to keep this fun place to...

Good Roots. Only went here as the far better Diglis Barge cafe was full with people already waiting. Walked to Good Roots. The dark haired guy on the door eventually served me but had the attitude that it was all a bit to much trouble....

We stopped here twice in 3 days - we liked it that much! The menu, like the venue, is quirky but not too much so. Everything we had was utterly delicious and our individual alterations to the dishes were readily accommodated. The young staff members...

Different and interesting menu - well executed and efficient staff. Certainly would recommend, it’s fast becoming a favourite spot for us.

Place is nice and branding looks great. Unfortunately the staff is slow and disorganised. Every time I've been there service has been awful. Yesterday we were asked to pay before even being served and without having a printed receipt to check the order. We asked...

The venue is attractive, the food good for brunch but the management might consider brushing up on their on customer relations skills.

Nice place, we had a brunch which was £12.50 Was nice but it was luke warm and my beans looked abit like a pot of sauce expected abit more for £12.50

Felt like I had to add a review for GoodRoots as I've been 3-4 times and always had a great experience. Seems underrated on TripAdvisor with 3.5 at the time of writing. Dog friendly, I almost always have the cooked breakfast which is well presented...

I have visited several times now and can’t fault the food. As a Coeliac there are lots of gluten free options and separate friers and cookers. I have tried various dishes now and all have been delicious. The only confusion on GF was around the...

Been multiple times, partner is gluten free so many options for her to chose from, I had the full English and who ever is making those scrambled eggs they are on point staff all so friendly and decent value

Lovely food, good coffee, good service! We all enjoyed our meals and felt it was definitely worth the money. The atmosphere is really nice inside.

Tuesday afternoon in Christmas week. Rapid, friendly service. A really good range of brunch and lunch options (I went for the menemen veg flatbread and fries, it was delicious). Good atmosphere, good drinks menu, good kids’ options. I can’t really find fault here.

What a brilliant place. We were disappointed that the museum was closed but this place mire than compensated for it. Really buzzing and busy for early lunch. Consciously caring for the environment using mostly recycled stuf, including their new coffee cups and saucers! Lovely food.

Visited at just before 16:00 today, had to wait 15 minutes to be served, I decided to order their "Good Brunch" although expensive at £11 for what looked like from the menu to be just a English breakfast only to be told the kitchen closed...

We had delicious jam and scrumptious toast. It’s a lovely place for families and friends. There are gluten free options too. (Rex junior)

First time visiting Good Roots and I went with family. They had a good variety of vegan and vegetarian options, and as I’m dairy free I didn’t think this would be an issue. I ordered the spice toast which was fruit loaf and it stared...

Visited Goodroots this morning for my first time. My daughter has been several time. No queue and spaces inside and lots outside when we arrived. We offered to sit outside as we had our dog. We were told someone would be out to take our...

Food very good , ordered and arrived quickly but my pet hate is dirty / finished plates not being collected finished about 20 minutes ago plates still sitting here all though waiter came took salt cellar but didn’t return to clean plates. It’s all about...

The place was super busy but we got seated pretty promptly. I went for a flat white and the breakfast bap. The coffee was strong and the food quality was amazing but I was still alittle hungry afterwards.

I am shocked at the way the front of house staff run this business. Totally unprofessional and rude!! It costs nothing to be polite!!

I've spent a fair few hours at Good Roots over the past 6 months, and can say wholeheartedly that if it's good quality food you are after, then you won't be disappointed. The menu is extensive and offers a large variety of dishes catering for...

We always stop by GoodRoots if we're walking down by the river. Nice selection of brunch food and cakes

Tried several times to place the order and had to ask numerous times for the table to be cleared. Toilet facilities had no soap, no loo roll and dryer wasn’t working. The service was just poor - customers are treated like an inconvenience.

Great place that we regularly visit for lunch or brunch. Properly dog friendly (inside and out) with a mini dog menu and lots of room for dogs to tuck themselves away in. Great coffee. Great cakes, bread and lunch options. Can’t recommend it highly enough...

Recommended. Lovely courtyard location, ambience and food. Great for a Sunday morning brunch. Good selection of vegan foods. Portions could be more generous for the price.

We visit this cafe regularly as the staff are pleasant and the food very nice However, the service is appalling! They show you to a table and then forget you and serve someone who came in after you first! I saw two tables walk out...

What a find! Recommended by friends and here I was, turned up on a midweek morning, lovely welcoming, busy vibe and I felt like I’d discovered a little piece of foodie heaven!! And soooo dog friendly. I had a Caribbean version of Eggs Benedict, which...

Great food and drink. Friendly and informal venue. Don’t expect fast service, just enjoy the experience. We were told food would take 30 minutes but it appeared sooner. And very clean toilets!

My favourite place in Worcester. Whether for solo visits for coffee and cake, or with family, or with friends. Great food and I do like the coffee. Don't drink tea so can't comment. Understandably it gets busy because it's so popular. My only gripe is...

We thought the welcome a little formal, we only wanted coffee and snacks and there were plenty of tables outside despite it being a lovely warm day, so why the need to present ourselves before being seated? Nice clean environment in the old Royal Porcelain...

What a lovely place for brunch. The food was excellent, the coffee delicious and the service was warm, friendly and efficient. The dog was made very welcome, and she enjoyed her dog ice cream. Our dog was even happy to drink out of the dog...

Popped by for a drink. Only 2 tables occupied outside. Was told we had to join a virtual queue by scanning QR code even to sit outside. Phone wouldn't scan, asked again, then shown to a table. 10-15 mins later still waiting. Observed another table...

Food is nice, but everything is served warm including the coffee. We waited 30 minutes for drinks and 55 minutes for breakfast. We tried to get the staffs attention but nobody is interested. Very poor service and understaffed for the price paid, we won’t be...

Called in for cake and a coffee but needed some change to park… was told they were short of change.. I offered to pay for the cake and coffee to show my intend to stay.. but no. change, even though the waitress didn’t even look...

We had been walking alongside the river on a gloriously sunny morning recently and decided to head back up and around the cathedral and stop off here for a cuppa and a comfort break. We sat outside in the sunshine having parked my mother in...

We are regular visitors to Goodroots as the kids are at school nearby. My husband and I frequently camp out in between pick ups. The free wifi is great which means we can work - and the coffee and choice of cakes are great. The...

When we arrived, they were clearly very busy, but we were informed of a 20 minute wait for a table and a 40 minute wait for food. We desperately wanted to try it here as we had only heard good reviews. We were seated within...

No apologies after the silly waiting times and still charged full price. The management seems terribly disorganised and none of the staff (as pleasant as they are to talk to) seem to know where to turn next. We also noticed favourable service after a member...

Another excellent visit with some great food and coffee. We started coming back after the last lockdown and have noticed how busy it has become. So really my advice is go early if you want breakfast as it is well worth it. Breakfast available for...

The staff were very friendly and the food was amazing. Great to see a local place selling local produce and products. We will definitely be back

I’ve read about this place and have been meaning to pop in… OMG got there this morning and there was a bit of a queue as they were full. Have to say I’m sooo pleased that we waited. The staff all seem happy, so helpful/friendly....

We went to the Goodroots cafe on our way to walk in the sun along the river in Worcester. The cafe looked lovely..lots of people and a lively atmosphere but our visit was a disaster from the moment we arrived. We stood in the doorway...

have been a loyal customer for the last 6 months looking to actively support local buissness , and up until today could not speak highly enough of the food and service but then today happened. Arranged to meet family {7} for brunch today {24th Dec...

Sadly not great .. didn’t like the smoked salmon creme fraiche toastie i had today as it was not decent quality smoked salmon. The children’s cheese and ham toastie was good for adults but kids do not like strong cheese so my grandaughter couldn’t eat...

First time visit recommended by friends but now going to be a regular place to visit. Menu choice is for everyone. Vegan, veggie and meat eaters. Coffee, tea, cakes it’s got it all.

A really pleasant surprise. My wife took us here after we'd had a family along the river. There was a ten minute wait before we could get a seat, as the place is incredibly popular. The interior design is really vibrant, as is the atmosphere...

I’m being fairly generous with a 4-star rating. The welcome and ambiance/vibe were nice, the coffees certainly great and the food (we had burgers) adequate without being spectacular. Main downside was the slow service……we almost walked out after waiting over 20 minutes for post-meal drinks....

Quirky coffee shop, very popular and the food is simply delicious Some of the best coffee I’ve tasted in a while, a little gem hidden on the outskirts of Worcester City Only downside is it’s so popular it can get very busy at times and...

A beautifully decorated, modern, clean cafe that is super doggy friendly. Staff are always welcoming - this time giving my dog a 'puppicino' on the house which was a lovely touch. Food is breakfast/brunch or coffee/cake - everything I've had is delicious! For 5 stars...

Visiting Worcester looking for some breakfast, asked a local who recommended Goodroots ! She was right ! Delicious Fully recommend

My work colleagues really rate this place but my first visit was a bit disappointing. I have to say that the coffee is very good. Really smooth and tasty. However I was not impressed with the Cuban eggs benedict. Pulled pork and hot sauce do...

Called in today while doing some general "sightseeing" round Worcester. Nice selection of tables outside and inside. Dog Friendly. Nice vegan bap and coffee, put me in the right place to continue my walk around. Staff friendly.

We love stopping here for a coffee or for brunch. Food and drinks are always great and staff are super friendly. It’s become our go-to in Worcester.

Headed to Goodroots and ordered a selection of food. The lemon and blueberry cake was moist and delicious, the poached eggs were tasty although slightly overcooked. But the biggest disappointment was the sausage butty, it had ONE sausage inside, and not even a thick sausage...

Great food Poor service Staff very cold and unfriendly brisk in the way of service Slow service and it was quiet Shame as the service has s vital alongside such great food

Friendly service, delicious and innovative omelette. Superb espresso and lovely sourdough toast. We haven't had a nicer breakfast in a long while.

our first visit under new management. At 10am we were quickly seated before short queues started. A gorgeous selection of late breakfats options made choosing difiicult. Orders were quickly taken, food service was slower than I am used to. The food was terrific and everyone...

This is a very good establishment, set in a quiet location with a relaxing atmosphere, exceptionally friendly staff and great food, (The Cuban eggs are amazing) Well worth a visit.

Now we’re able to eat and drink in the open air again, it was lovely to visit Goodroots again. We were quickly shown to a table on the terrace after we’d signed in (for COVID traceability). The waitress was sorry that they had sold out...

Often and up here after dog walk along canal, the river or both. Great choice of food most of the day but disappointed their excellent sausage rolls have stopped. Small shop area with excellent bread and other goodies. Only two little irritations - why oh...

This is a lovely restaurant with outside seating too. Staff are friendly but seem under a lot of pressure with all the extra process needed due to COVID restrictions. Great tasty selection of food ,, we just had hot drinks and homemade cakes. Looking forward...

The cafe is clean, bright and pleasant to be in. It's set up for covid safety which is good. Food is good, had an excellent bacon sandwich. Customer service is great. A lovely place to eat in with easy safe access to toilets.

Since opening back up we have visited weekly with our family to enjoy a Sunday brunch or mid week coffee and cake. The staff are understanding of the ever changing regulations put upon them from the government advice and so, to start with we have...

We went and queued outside a lovely man said do take a table and we will be with you in a minute. We had been highly recommended by a friend, unfortunately we arrived at 1147, after not seeing anyone approach us outside on table 22...

Visited with friends and was asked if we were paying together or separately, we replied separately. "Well that's £30 so shall we say £10 on each card?" Was the reply. In my opinion, separately means that you work out the 3 individual bills, especially as...

An inviting lively place. Very busy when we went in at about 13.30. Good selection for Vegetarians and the food we choose was tasty and just the right portion size. Service was quick enough considering how busy it was.

We both had Mexican eggs Benedict - Eggs like water, tasteless, and completely different quality (one yolk was super pale other was much more vivid orange- but still tasteless and watery) muffins half toasted. No one bothered to check if we were happy despite us...

Visited with family for food on the weekend, they had an amazing selection of cakes and treats on offer! I was tempted to ditch the breakfast and just have cake! Overall, great spot. People don't realize just how far a smile goes when they are...

Was a bit apprehensive about visiting after reading a couple of reviews, but it just goes to show don't trust everything you read! Me and my partner both had coffee, cake and a meal each and there we both loved it. The store was hella...

Lovely breakfast stop. I visited here twice in one week, the food is delicious and the cafe is very nice. I sat outside the first time and then inside due to a rainy day. The cakes looked lovely too and the hot chocolate was really...

Found this place by chance. Excellent healthy food, comfortable seating, quality produce and superior restrooms. Actually the best place we have eatten so far this week. Crowds of people flocking here and it is obvious why... excellent service and cool vibes.

Used to go when this restaurant was called Nest and the food was superb went to Good Roots today where quite frankly the food was appalling , we sent our food back , it was replaced by an even worse effort ... we stayed for...

I used to love going here when it was Nest unfortunately since it has changed hands the place is not the same. The menu is very limited although the bacon butty was fine. The deli shop has sadly gone. Also there is no longer an...

Since changing hands Goodroots gets better and better. Warm, friendly atmosphere and service in a buzzy cafe/restaurant. Fish cakes really tasty. Followed by an almond croissant. The breakfasts are great. Especially Good Granola and anything with eggs. One of the best places to eat in...

Really impressed with this cafe, very stylish after its makeover. A little apprehensive given recent reviews that this place might be a case of style over substance but that's simply not the case following our experience today. On a cold and drizzly day in Worcester...

Absolutely delicious coffee and yummy cakes were on the menu for us today as we stopped in with all the family including the little pooches! All of us were so well catered for! Dogs couldn’t get enough of the treats and us humans enjoyed scrumptious...