Goathland Hotel Restaurant and Bar in Scarborough

We stopped by here to get a drink after visiting the station. Very empty when we arrived. It turns out that they had just closed for the afternoon. However, the gentleman behind the bar still served us. Cost £13.50 for a glass of wine and a pint of shandy though! Had our drinks outside as they locked up after we were served.

I don't usually write reviews but today we visited The Goathland Hotel and I am so cross that this establishment is absolutely ripping off tourists. The prices are over the top and the food was awful. I had a Special of the Day which consisted of a dried up pie and dry chips with an egg cup of gravy. Special? We arrived on the train with all the other visitors the only difference is we live locally. We have two of the best butchers within a few miles Radfords in Sleights and Jackson's of Ruswarp, so why would you serve such rubbish and charge £15.95? A place to avoid.

Very disappointed. Overpriced food and minimum beer on offer. Only seems to open for the train. Takes advantage of the fact people want to experience Heartbeat. So wished we had gone to The inn on the moor opposite.

Disappointed was an understatement! Was very excited to visit this place on a nice day for a quick drink in the sun, however walked in had a very funny smell to the place , the barmaid (blond haired lady with pony tail ) was miserable as sin didn’t make you feel welcome at all no conversation at all made to feel uncomfortable whilst waiting for drinks and £6 for a pint of carlsberg ( tasted very watered down). Unfortunately the miserableness of the staff has put me off returning such a shame could be such a great place with the right staff/owners.

Went to visit as a Heartbeat fan. Enjoyed it very much. Went in for a couple o pints in the bar and service was great and pleasant. Grumpy Oscar Blaketon would have been good :-) but he wasnt there. I dont understand the negative reviews on here. Prices what I would expect for an establishment like this. Its about the Experience. Thanks again The Goathland you made our day.

Miserable staff not welcoming. . Overpriced approx £30 for 2 largers and 2 halves of watery ciders . Not a good experience.

Visited today in the hope of having a nice day out with family. Ordered drinks and sat outside. Had already ate lunch and had some donuts left. Blonde lady came out and said loudly for me to not eat my ‘picnic’ whilst on their premises and that there was PLENTY of picnic areas to choose from. (I had 1 donut) I am partially sighted and suffer with mental health. I felt very put down by her talking to me like this. There is nothing to say you can’t eat there and I wouldn’t sit there and eat lunch anyway looking at the reviews about their food! After this I certainly won’t be wasting any more money in that pub. Very rude lady who clearly likes to talk down to people. You would think they would be lovely and welcoming to their customers ( well that’s what kind of establishment I am used to) Absolutely shocking service and definitely won’t be back with my family.

What a disappointing pub/hotel we were really excited about visiting this place being fans of Heart Beat, and having a drink the the pub. Staff very miserable and we could only drink outside even though the bar was empty, they clearly do not welcome walk in customers. Such a shame because the rest of the village businesses were very welcoming, also a rip off at £6 for a pint of beer.

'Hogsmean not hogsmeade' 'Heartbreak not heartbeat' If it hadn't been for us being ravenous from our beautiful wintry walk, we would have turned on our heels and left after the frosty response we received from the woman behind the bar on visiting. Not shy to show her discontent at our group bringing our custom, it appeared quite an inconvenience to them for us to stop in for lunch. Rude if any questions asked (including whether there was any meat in the soup). The pasty was, however, deeelicious. 'The lunch was a pasty, but the service was nasty'.

Was so happy to finally see it for myself, the famous pub of heartbeat, I was met by the landlord. I think he was very helpful and was happy to let me look around and take pictures as I was so happy to be there

What can I say that the other reviewers don’t. There’s nothing much positive about my visit. Food was incredible poor and over priced, staff were rude. It’s not somewhere I’d go again.

My wife's food Scampi salad and chips was very poor. The chips were dry and nearly cold and a minum of salad. (Over priced for what you get). We went over the road to (Inn on the Moor Hotel) for our dessert, totally different experience.

We visited Goathland to show some friends how beautiful it was on our way to Whitby and decided to stop in for some lunch. The staff were rude, not welcoming in the slightest and absolutely clueless. The food was disappointing and very overpriced, we ended up being charged twice for a drink that we weren't given in the first place. It just was awful, I was embarrassed that I'd actually taken friends there!! Definitely will not go back!! Would give 0 stars if possible!!

Been in there on various occasions to the lovely North Yorkshire village of Goathland (Aidensfield) over the last 20+ years, can honestly say never made welcome. We went July 2022 it was the same again, the staf behind the ball never seem happy. Had a drink and a lacklustre snack. Of course, they must be happy to take your money? They have also re-configured the bar also, the little side entrance door has been closed off, why? There must’ve been reasons? That pub could be a gold mine in the right hands. You do have to wonder why some people are in the hospitality trade. A real shame in a beautiful location it could be a cracking business venture trading on the wonderful “Heartbeat “series. 🎸🛵🎸

Obviously we're wanted to spend a little time in 'The Aidensfield Arms' as we know this bar. Our welcome was super, met a couple from Canada who were also Heartbeat enthusiasts. They too commented on the welcome. There is a comprehensive menu and as we were by the kitchen we saw plenty meals coming out. They looked delicious and our new friends who did eat said it tasted as good as it looked. I would happily go back again and have a meal the next time we visit Morgh Yorkshire.

We had been looking forward to going here, staying and exploring the surrounding area. First thing that greets you are signs, instructions, and worst of all, perspex screens which served a purpose in the time but to top it all they wonder round with food etc which defeats the object. Virtually everyone you spoke to were there because of Heartbeat and everwhere made the effort and were friendly except here. The staff were unpleasant and to top it all just as you were getting comfy they shut at 3pm so only residents were literally ushered out of the bar into the lobby area and you had to ring a bell to get another pint. Inn on the moor opposite was the complete opposite and when you tell a local where you are staying, it causes much amusement as they have a reputation for being miserable and unfriendly Disappointed!!!

What a letdown,, Covid screens still up and everything being sprayed with cleaner as soon as soon as anyone moved, no welcome or farewell, why would anyone one go into hospitality and not be hospitable. It would be difficult to known this was once the set for the long running Heartbeat with just the odd nod to its history, don’t bother with pub but village worth a drive.

Goathland pub closed. Blue looky likey police cones and tape to deter anybody who dare approach to take a picture at the famous Aidensfield Arms, possibly a fan from the famous Heartbeat series and it's an area of beauty, people might like to visit and take a pic for a momento ( will now include cordoned off tape/cones ) Wandered into Scrips garage and the sheer rudeness of the owner was laughable, downright obnoxious and ignorant. We have now wondered if he's misguided/pathetic attempt at portyraying the personality of the garage owners/actors from the show. Please stop. You are failing miserably ! Don't let this deter from a visit, they have a beautiful tea room and gift shop, walking routes, amenties and the most beautiful view. It really is a shame, that the people who profit most, from Heartbeat fans who visit, are treated poorly. Be careful, you might get a reputation and people will begin to avoid. Oh wait... look like a FEW others feel the same!

Had such an enjoyable day out at Goathland Me and my husband had a brilliant day after catching the steam train from Pickering. The people in the pub were lovely and we had a couple of drinks in there. It was great to see the photos of the cast of Heartbeat no the walls. And the had a tv showing photos etc on a loop which was good. We went to Scripps garage which sells souvenirs, the man who was serving in there was quite rude though so we did not buy anything. The rest of the shops and people who lived in the village were very friendly. We thoroughly enjoyed our day.

Having visited this Pub/Hotel four years ago and swearing I would never go back, I found myself showing my friends Goathland village. Lovely little place. Against my better judgement we decided to go for a drink in the Pub. My logic being, it must have changed hands by now or at least improved. Unfortunately it was neither. Once again we were met by rude staff, who when asked if we could bring the dogs in, went into a list of what we must not do with them........Keep on lead, keep on the floor, no sitting on lap at the table......This is something that we always make sure we do anyway and whilst i totally understand that they have rules, it was the manner in which we were told them . As in previous reviews everything is still set up as if in Covid and the rudeness of all staff is still exactly the same. Add to that the feeling of being very uncomfortable and you end up with the visit to the village being spoilt. However there is a silver lining to this cloud.......bang opposite from the Goathland is a pub called Inn on the Moor Hotel, At first we didn't realise that this was a Hotel, however what a surprise we got! We all said that the welcome that we received was wonderful. Nothing was too much trouble, the dogs were allowed anywhere and the whole atmosphere was much more relaxed. We spoke to a few people who had visited Goathland for years and they all agreed that the Goathland Hotel was terrible and would always go to the Inn on Moor Hotel instead. If you do decide to go to Goathland, then please visit the Inn on The Moor, I thoroughly recommend it, however I'm not sure what the food is like, but will definitely be trying it next time we go. This is no reflection on the rest of the village, there are some beautiful tea rooms and shops, but it seems to be the one main attraction that lets it down.

Great restaurant, lovely and clean and opened planed space inside. Large out door garden area. Great variety of food and very delicious too. We had Beef roast and pork roast with Yorkshire pudding, roast potatoes mash and fresh vegetables. All food reasonably priced and staff polite and very helpful.

Well where to start ! The previous reviews are all correct it’s terrible ! This is such a let down for all heartbeat fans! The people here are rude, and are running the hotel as if we still in the height of covid ! You are not allowed inside only to order and take drinks outside ! Perspect screens still in place and you have to put your card against the plastic ! They open and close When they feel like it ! No structure and just notes stuck on outside door to tell you if opening or not ! It’s not a staff problem as plenty of them ! There is not one photo or any mention of heartbeat they are not interested! If you ask anything they just tell you there a leaflet you can buy for £1, they don’t want to chat ! They do offer accommodation and thankfully I did not stay as originally it said they were full that weekend! However I did not see anyone staying , I don’t think they want that ?? This hotel could be booming and making so much of the heartbeat connection ? It’s so sad to see it like this 😢

Avoid this place at all costs, went on a bus trip, could not use the toilet unless purchase a drink first, dirt dishes on tables, lazy staff passed several times and they were still there an hour later food not good....overall not welcoming to visitors they obviously don't care abbot negative reviews no c as they are lazy and unfriendly staff made as I see from previous reviews similar to mine. Sack the staff if you want to stay in business

We did not find the hotel welcoming when we visited the bar and were not allowed to sit inside with our drinks. We sat at a table in the car park. It was very windy and we did not return and would not recommend.

Greeted by a very accommodating lady who was very attentive. The menu looked good, if a bit overpriced. However we were all very disappointed with food. The chips portions were mean and much of the food was mediocre and overall unattractive. Nothing remotely gave the...

For seven days I never saw this place open! There was a sign suggesting it would be open during the day but I saw no evidence to that effect.

The positives: Cheerful and accommodating lady when making the booking. Welcoming and friendly host that showed us to the table. Negatives: For a family of five with one soft drink each we spent £79 and for that I don’t think it’s unreasonable to expect a...

I'd give this place a single star. Basically because it was actually open. Closed at 2.30 on a Friday. The Landlord seemed pleasant enough but the older lady was so rude the looks she gave made me feel so uncomfortable. Also has no ATMOSPHERE whatsoever....

Had a family meal in the pub and very good quality , the ham egg and chips are a must. The staff accommodated us very well and did all they could to make our visit great. It was very busy at lunch time but they...

I went here on a visit to see the village where heartbeat was filmed. I wanted to go to the toilet so we were going to have a drink here. We chose not to after I asked the lady on the door if I could...

Saturday afternoon closes 3pm-7pm. But then they serve local residents in the pub who then bring their pints out into the beer garden. If you're looking for a laugh and a few afternoon pints keep walking.

I absolutely do not recommend eating here. It was totally average food at dry expensive prices. We paid £31 for 3 drinks (non alcoholic) 3 bowls of chips and 4 pasties! If you go up the road there is a really lovely cafe and a...

Good Covid precautions and friendly staff but the food was quite average and over priced. I think it’s probably trading on its name and doesn’t need to make an effort. It was £11 for ploughman’s lunch which was basically a sandwich with some cheap salad....

Visited on a sunny lunchtime for drinks only. Sit outside and enjoyed the weather. A must visit for Heartbeat fans . A great place to sit and people /sheep watch and enjoy the views. Standard drink prices. Food appears normal pub grub and was speedily...

In early May I found myself cycling soaking wet, no dry clothes and a small tent with sub zero temperatures forecast for a few hours ahead. Totally my fault. I knocked on the door of the hotel and guessing it must have been Jean who...

Whilst the young waitress that served us was very pleasant we were kept outside by another grumpy one. With us were a disabled couple also left in the pouring rain ( it was not even half full) The meals were expensive and a pint was...

As we are great fans of Heartbeat we thought a visit to Goathland was a must and having a meal in the hotel( named The Aidensfield Arms on t v). Was the highlight of our visit. We got chatting to another couple who were fans...

It didn't open till 12 pm, was very very expensive £9.50 for 2 eggs ham and chips nearly £5 a pint food was nice and quick, but covid 19 restrictions well too excessive, staff to bolshy will not be going again rubbish

After a visit to Goathland we decided to visit the pub for lunch !! The most overpriced microwaved food we have ever had you would be better off driving a few miles to Whitby to enjoy some fresh fish and chips!

We have just returned from a fabulous 2 night stay at the Goathland hotel. Rooms were clean and tidy and beds were very comfy. The covid rules were all being followed while still maintaining the character of the hotel and providing a cosy stay. Food was great...good range of food and drink available in the bar as well as a delicious homemade full English breakfast. We can't wait to return again! Thank you!

Very pleasant lunch today. Staff made us feel very welcome and made a fuss of our dog. We certainly didn’t experience any of the negative issues in other reviews. Indeed the bar staff went out of her way to chat to us, she was lovely. Food was ok, not an extensive menu choice, but perfectly adequate for a country pub on a quiet March weekday.

We visited the village in the hope of having lunch at "The Aidensfield Arms". On arrival the hotel looked closed so we went for a walk to kill a bit of time as we were fairly early. We wandered over to Scripps Garage and did buy a couple of souvenirs and whilst paying, I asked the man if the hotel was due to open for lunch to then be asked "How would you pay the barman ?" I replied "with cash" to be asked the same question again to which I gave the same answer. What was to follow was a lecture on business economics and how the the hotel owner would have to pay wages etc. Now, I only asked this man a civil question and I didn't expect a smart ass answer like that, a simple "yes" or "no" would have done. He was lucky I was in the company of a lady, or the cheeky rude character would have had a different conversation ! We visited out of season and the hotel was closed so this isn't a negative review for that, it was just bad timing but this guy really spoiled our visit to the set of a TV program we enjoyed. Bitter taste left.

I visited the pub as a family group (also with dogs) on a Sunday lunch/afternoon. The staff were rude, very unwelcoming and made us feel as though we were a real nuisance to them despite buying multiple drinks and ordering food. There are passive aggressive signs and a printed leaflet ‘dog policy’ that doesn’t make for a warm and welcoming atmosphere. A real shame as the location is beautiful and the business has real potential to be successful - just severely lacking in any kind of friendliness or positive human interaction. Don’t bother spending your money in this pub because I don’t think that they really want it.

I was here last year and fell foul of the rude and ignorant man who runs the bar. My son was 16 years old but we were refused any drinks or food and given peremptory instruction to go through to the other bar. We did this and were served by a lady in white who had no customer service skills at all.This year, I avoided the bar and went straight to the other room. There was no greeting and in fact, she just disappeared. I and around 15 others were left looking for menus, none of which could be found anywhere. After 15 minutes, still no sign of the woman in white (perhaps she was a ghost after all ! ) so just about everyone in the bar slowly just got up and left, including us.What appalling service. The people who run this establishment clearly dont want to be there and treat people as just a nuisance.Forget any romantic connection with Heartbeat, it just isn't there. They've killed it.

Me and my father visited this pub as we both like Heartbeat. What can I say. This pub is an absolute disgrace. The staff are unprofessional and unfriendly, the drinks are terrible and the food menu is disappointing.Do yourself a favour and don’t bother going inside. You’ll be disappointed.

Called into the 'Aidensfield Arms' as we know it for a drink, and some photo's as we love Heartbeat. We asked if dogs are allowed and were given a dogs policy card... Oh dear. Anyway we brought our dog in and ordered a drink each. Our dog is quite old and is nervous in strange places, he was unsettled so I decided to put him back in the car. I was worried he would set our car alarm off so I was discussing with my boyfriend weather to set the alarm or not... the response from behind the bar was.... "Well look at where we are! you don't need to set your alarm?" How rude?? She must be experienced as she was training a new member of staff and was so condescending towards her. I am not surprised there are more negative than positive reviews, for what should be such a magical place to visit.

We visited simply because of the Heartbeat location. The pub is nice and the host has taken over from a bit of wear and tear. They are doing a pretty good job at making your visit pleasant.

Visited today wouldn’t return the owner was very rude I think he should maybe remember people visiting and buying pay his wages with his attitude I can’t imagine many return

Take the TV show away and this place would have nothing Rude staff If you thinking of visiting to have nostalgic reminders of heartbeat forget it

Food average on a wet day , unfortunately overshadowed by rude staff . War weekend on the NYMR but not much wartime spirit to be found here this weekend.

As other reviews have stated very frosty reception from the staff. They clearly just don’t care any more. The bar itself is almost unrecognisable from the TV show. No memorabilia, I could only see one photo. I get that it was a long time a go but people still visit for this. Avoid going inside, just take the views from the outside and move on. The amazing other part is that there are plenty other place within the village worth visiting, the tea rooms and the Mallyan Spout hotel are better value and better customer service. Disappointing.

Really looking forward to going in here went on Saturday night very vert quiet but still pleased we went in to reminisce

My wife and I visited the Goathland Hotel restaurant for lunch and a pint with our dogs and it was very nostalgic.

Visited Goathland on the way back from Whitby,As an ex.mechanic I got chatting to the owner of the garage,he seems grumpy but take into consideration he's owned the garage for over 45yrs,very knowledgeable about old cars an motorbikes,since filming as finished he now as to rely on takings from the souvenir shop.You have to remember Aidensfield is fictional Village real people live in Goathland,

We went to the Goathland hotel for a light lunch and when I asked the bar man if they did a variation on an item on the menu he told me to look around at the menu on the wall because that is what they sell. A polite no sorry would have done. He was unfriendly and gave the impression I was a nuisance as I suspect so was all the other customers to him. Someone wrote the hotel is living on its reputation which I agree with. Some young people will not know what Heart beat was and I am no longer interested in it. Wake up and smell the coffee. You are being left behind in the customer care world and do not have a right to customers.

The poor reviews here are correct! I can only assume that they are just now fed up of customers. After a great day in Whitby, we called here on our way back home for evening meal. My wife was always a fan of Heartbeat and so inevitably, like many others i guess, we chose this. It was quite late so the bar area was empty and as the weather was nice there were 4 tables occuppied in the garden area. The lady at the bar was VERY frosty to the people before me and to us. I felt like a real nuisance just being there. The garden area has about 8 dining tables yet it was stressed to me (in headmistress like fashion) that they would not bring the food to the table - only to the table which is nearest to the inside bar (hence saving the waitress walking the extra 5 meters to our actual table). We were told the waitress would shout out our order number /name when she left it there so we could go and get it - but she didn't Now maybe there is a reason for them leaving the food on that table?? if so none was given. However it isn't even that which ruined our visit. It is just the very stern and unfriendly manner of the staff. not a "good evening" or "how was your day" or anything at all you might expect from a friendly welcoming landlord / bar staff. No thank you, no have a good eveinng .. nothing! After our meal we walked along the man road to get some air before our return journey and about half a mile down the road at the other end of the village we saw the Mallyan Spout hotel with restaurant. That looked really nice so when we return to Goathland again, we will definitely avoid the Goathland Hotel.

Mukava miljöö ja upea pubi erityisesti Heartbeat-faneille! Juomat kohtuu edullisia, hyvä Jacket potato myös. Heartbeat-fani ei pety.

A very limited menu with very basic food. It seemed that the hotel was resting on its laurels and the association with Heartbeat.

Got the steam train to Goathland was a beautiful place. Then stopped in the Aidensfield Arms for a drink. We was extremely disappointed. The welcome was far from friendly. No pleasantries at all e.g Good morning asked where we was sitting and told them there was no room in kids room, as i had 2 boys aged 13 with me and we sat in a snug where nobody else was and not in the main bar. There reply was oh there will be, she then got a waitresses and said get some room in kids room for these. Made our order and was no pleasantries lie thank you. Got sat in kids room and the waitress came and just shouted our number but yet again no pleasantries. Then walked off. Goathland is a beautiful place but this was an awful experience and didnt stay for lunch there. Very dissapointed and very reluctant to go again. Manners cost nothing and a welcome is not too much to ask. As i suppose vusitors to the area help there bussiness. Very very dissapointed

What an awful expensive unfriendly fake place, food very poor.Shower poor room shabby can't think of anything good to say about it.

Stopped for a sandwich and refreshments. Asked at the bar if they had a menu and she said "behind you on the wall". Toasted sandwiches were mentioned but no other sandwiches. I asked if they did a ham sandwich and was told yes. Ordered a ham sandwich and a ham and cheese. I wanted a pot of tea but no luck!! I was told I could have a Tbag in a mug - disgusting. We were not told that we would have to make our own sandwich as plates arrived with 2 pieces of bread with ham thrown on one and ham and a pile of cheese on the other. What is the matter with these people? Don't they know how to make and present a sandwich??

had a lovely meal both nights we stayed , excellent value for money and great service. had the scampi and chips and sausage egg ands chips next night really enjoyable .

Called in after a long walk with the dogs and obviously had to sit in the beer garden - went in to the bar to ask for 2 flat white coffee which these days are very common - rudely replied cappuccino it’s the same!! Need lessons in coffee then etc! Asked if they could be brought to the garden - no you wait for them !!!

The interior still remains almost the same as when viewed on Heartbeat, the old tv series. Artifacts are seen around the village that were used in the filming. A great day out and you can get there by steam train and or bus.

Our first and last visit, staff are extremely rude, and seem to be living off the Heartbeat name, as they lack customer service badly

We had a wonderful meal In here the surroundings were beautiful and the staff really friendly, the food was delicious and cooked perfectly we loved it and only wished we could have stayed longer in this beautiful part of Yorkshire found off the beaten track on the Pickering to Whitby Road, if you loved the tv show heartbeat you’ll love Goathland

We went to the bar for a drink as we were staying in Goathland for the week, bar was quiet - only 1 other couple in there. Felt like we were intruders, had our drink and left

Came a long way to spend a long weekend in 'Aidensfield' as fans of the show. the whole village was very accommodating apart from this venue. tried many times but always closed. The local view was he does as he pleases and opens when he feels like it. We did spend some time inside three years ago and it was pleasant then. I am only glad that I decided to stay at Glendale House instead of this hotel.

Weekend visit to the area love heart beat on tv, my wife needed the loo, saw the pub door open so went in and asked if she could use the toilet.

We popped in for a drink/meal and to look about the Hotel to see where Heartbeat was filmed. Glasses were dirty so did not stay/order any food. Shame really.

Vile vile people. My 2 year old (as they do) ran towards the stairs and as she did 2 women nearly pushed her down the stairs stopping her(I was 1 second behind her) I was served a cup of tea with a dirty look. The barman (in his 70s) was the most miserable person I have ever met. It was obvious he hates women as he never spoke to me directly when I asked him a question. He replied to my father in law. RUDE. No customer service at all. The barmaid and cleaner was stood talking while I was waiting to ask them something. Gave up in the end and walked out! If your reading this I strongly suggest a customer service course!!

We were here with some friends and our two dogs, the weather was atrocious so the pub was quite busy with people coming in and out. As soo as the women behind the bar saw the dogs she came over slammed a leaflet on the table and said "this is our dog policy". Well what wasn't on this policy would be the best way to describe it. I happened to have to go outside to the car for something and an elderly couple were walking out at the same time and I heard the chap say to his wife that they have to have to move the car because the woman says we can't park here anymore because we are not in the pub! Although they had clearly been in there buying drinks so she had taken their money and now asked them to move on, when all they wanted to do was to walk down to the station a 5 minute walk at the most. So we bought a round of drinks which was almost £20, now during this time one of the dogs we had was a rescue and very nervy due to abuse he had suffered from men, so naturally he is very wary, so if something scared him he would bark as a defence mechanism. I would say in an hour this maybe happened 4 to 5 times. We took the dog out myself and my mate leaving the two wives in the bar drinking and chatting, we came back after about 30 minutes and went to the bar to order another round of drinks. As I was at the bar a couple were moving onto the table next to us and a guy moved the chair hitting the dog which scared him and made him bark. I heard him but did not see it as I had my back to the bar as the barman was pulling the last pint my wife shouted leave the beer we are going, it appears the miserable woman who must be the land lady had walked from behind the bar and walked up to our table and said I think he has barked too many times I would like you to leave. So without paying for the drinks we packed our gear took the dogs and left. If this pub does not want dogs in the pub then surely the simplest thing would be to state NO DOGS ALLOWED !! The attitude of this woman is disgusting I can only think that she owns the place because with an attitude like hers she would not want to make a living out of customer service anywhere else. The toilets stink the bar is rammed with tables and the beer way over priced, so enter at your peril with an attitude like that I hope they go bust.

Good:Lovely location and building.

I was at the Steam Gala at the North Yorkshire Moors Railway and on the Saturday evening we dined in this venue. Although it was quiet the atmosphere was pleasant and comfortable. We were given menus to peruse which had ample choices there would be something for everyone. Our choices were delicious and no faults could be found with the meal. The only distracting thing I found was the music that was playing and as our table was right below a speaker made it all the worse

Staying at hotel Meal ok but boring menu One hour time slot a joke Staff good Not worth going if on holiday and want something good

we popped in for a drink a nice relaxing bar and lovely surroundings. they used this bar in the TV series heartbeat.

This is a very nice Pub just like it is on TV the service was good and the beer was also very nice would be nice to have a beer garden but we sat outside at the front.

Wonderful food in a lovely pub and great staff in a lovely setting full of people but didn’t have to wait long xxx

We were made to feel welcome here having left another property where we were treated rudely. Food was hearty and tasty and served quickly just when we needed it to be

I don’t usually write reviews but felt I had to. I am over 50 and have eaten all over the world, from the the cheapest street food in Asia to some top restaurants and I can safely say this was the worst meal I have had in my life and no, I am not exaggerating for effect. Ate here with my son (11); we were both very hungry but we both could not finish our meals - which only ever happens if we have stuffed our selves. The food was disgusting, were very small portions and too expensive. To say the food was bland would be positive. Both meals - very simple macaroni cheese and and a ‘giant’ (small) Yorkshire pudding with sausage and gravy - had very strange, unpleasant taste. Drinks were fine. We were also made to sit in a separate dining room by ourselves because of my son’s age - quite unusual these days.

Called in for a cup of tea and a snack £20 lighter and unable to eat or drink what was provided. Manageress didnt even offer an alternative never mind an apology. Stay away.

What a lovely place to visit, the village as well as well as the Goathland Hotel, aka Aidensfield Arms from the tv show Heartbeat.

As an old Heartbeat fan I had to have my evening meal here and have done so on all our visits to Goathland. The food is simple, it isn't trying to be a gastropub, and there are good beers on offer. The staff are very helpful and friendly and our food was served nice and hot and without a long wait. Nort a great deal of room so get there when the food starts serving at 6:30.

As you will see from my previous review we stayed here for our Honeymoon, this year we decided to come back for our first wedding anniversary. We again had the same room as last time. I have to say that again the service and friendliness was a before and as expected. People need to remember that the hotel is a family run business and although TV camera have long gone it still keeps the same feel as if it was the Aidensfield Arms. This along puts pressure on the staff to maintain the ambiance The menu is simple and the food is good and hot. The rooms are of a good side with plenty of hot water. The bedrooms now have USB charging points in the electrical sockets at the side of the bed. Overall excellent stay again and I would stay at this hotel again

We visited this pub on a family day out and I have to say I was totally disgusted with the whole experience. All of us were made to feel very uncomfortable and unwelcome. We were asked to place our brollies and coats out in the entrance porch, rather than on the back of our chairs where we had put them as they were creating a “river” in the pub (it was a tile floor, so we were not even damaging carpet) and not only were we told this, but there were other customers who were also given the same treatment by one of the staff, who was wielding a mop around the floor and under our feet as we sat attempting to converse. This seems fairly reasonable - mopping the floor when it is wet is a crucial part of health and safety - but given that it was torrential rain outside, and all the customers were wet though, you would expect there to be a few wet coats lying around! We all just wanted to get out of the rain and this is the first pub you get to from Goathland station, however we all felt as though we were an inconvenience to this particular lady (whom also doubled up as bar staff).

We had called in to Goathland a few years back but for some reason we didnt go to the hotel, so seeing as though we were headed to Scotland we thought we would go there just to visit the hotel this time. Well, actually now we wished we hadnt bothered, the thought is so much better than the visit, its just a tourist trap. Sorry but the staff couldn't careless about the visitors, who by the way woudn't be there is it wasn't for its Heatbeat fame.We were there at about 1.30pm, we had a drink and sat at a table, the queue for the bar was getting longer as the staff were so slow, so at about 1.50 my husband got in the queue, at just after 2 he was being served, we wanted meals, 'no the kitchen closes at 2pm', didn't matter that him and a few others had been waiting for so long, no sorry, no nothing, quite a few very disappointed people there. She did say 'it says on the sign', which she meant was on the sign outside the building. I'm sure they just count on people never coming back, as I'm sure locals wouldnt bother going there, or maybe they dont get treated like the tourists do. It has so much potential, badly let down by staff who couldnt care less.

Went with family, ordered two filled yorkshire pudding, could’nt eat it, and what could go wrong with cooking a yorkshire pudding and filling it, also ordered a sandwich and the bread was dry, not fresh at all!!

Sadly we only called in here for a drink and just wished that we had more time. It’s a charming place and a great atmosphere in the bar which is all I can comment on I would certainly like to go back.

My wife and I stopped here for lunch and both ordered prawn sandwiches and chips.

Not sure where to start. This should be a good money trap with its history, unfortunately nobody is putting any effort in. Can't be described as a family run pub, unless the 'family' is very far flung across Eastern Europe. I had the 'sirloin of beef' filled yorkshire pudding. Dry as a bone and just as tasteless. My husband had sausages, which to be fair he said would have been hard to ruin. Lots of empty seats and not surprising. There were coach loads of people arriving daily - the captive audience is lost unless some major changes take place.

Went for a few drinks in here Saturday evening with my family. My wife and daughter couldn’t use the toilets as both cubicles were extremely soiled from previous users. Not the landlords fault but you would expect them to fix it when notified. Oh no, the response was defensive and “we’ve never been told that before”. My daughter had to wait until we got back to our b&b; to go to the toilet. Not even an attempt to rectify or clean them. Bad service and won’t be going back.

Recently called in for an ale and lunch to take in the Heartbeat feel of the pub. After ordering our meal a lot of people began entering with dogs with barking, growling and whining becoming annoying and frightening some patrons. Food was timely to the table however was below average in quality. Very dry and lacked taste and quantity, salad consisted of some mixed lettuce leaves with one cherry tomato cut in half. Such a disappointment, the pub has so much potential given its TV fame.

The staff are rude. The food is tasteless and overpriced. They do not care one iota about customer service. I know that many people stay or visit once and vow never to return.

My wife and I stayed here, the hotel is a peaceful and clean.

Took my mum to Goathland for the day and called in the pub as she is a heartbeat fan. Had a lovely drink in pleasant environment. The young lady serving at the bar was very polite and made us feel very welcome. Thankyou

This hotel is really lovely as is the tiny village. Great staff and nice room for a very old hotel. The only problem is the Internet which we could not get to work and that can be a real problem. Otherwise though all was great. I recommend this hotel for the experience of being able to say you stayed in the pub from "Heartbeat".

We went for a meal and had to wait almost an hour only served food from 7pm till 8pm. 10 other people came in for food during our wait and left to find other places to eat. The menu is very limited. Ok if you like sausages and eggs. The specials board gave a little more choice but not much. I felt it was over priced. On the plus side the staff were very friendly and we didn't struggle to find a table surprisingly. Shame as it is in a prime location.

We went to the Goathland Hotel aka the Adensfield Arms to have lunch & a drink, we also had 2 well behaved dogs with us, I enquired whether dogs were allowed & was told yes but read the terms & conditions!..should have realised then what an uninviting "pub" this actually is!..it felt like we were doing them a favour by entering this..Basil Faulty has nothing on these people!... food was horrendous but the service was worse...take my advice, take a photo from the outside & keep walking!.. they won't care one jot about this review as they know another bunch of tourists like we did will keep turning up out of curiosity!..don't be fools like us!

My wife and I stayed here for two nights for our wedding anniversary. The pub is just as we expected it to be, cosy and friendly. The staff behind the bar were chatty and very friendly and the manager Hannah floated about making sure everything was working smoothly. We ate here both nights and thoroughly enjoyed the food. Having stayed at numerous hotels and B&B;'s I can honestly say that the breakfast is the best I have ever had. It was cooked to order and came out nice and hot. Never had cooked tomatoes that tasted as sweet in my life. The room was clean and comfortable as was the guest sitting room. There is plenty of information about local attractions dotted about the pub and the staff are more than happy to explain Everthing to you. Thank you Hannah and your team for making our weekend such a great one. We're looking forward to our next visit.

We could not fault this Hotel and cannot understand negative reviews. The staff were all friendly. The food superb, all locally sauced fresh and natural. Great beers, great range of drinks. They have kept the ambience of the Heartbeat Pub and could not do enough for the residents. We would highly recommend this Hotel, it is exactly what it ‘says on the tin’. The area is great and if you are a Heartbeat Fan, it is a must to stay here. Good prices and good service. We celebrated our wedding anniversary weekend and could not have asked for better. Highly recommend.