Based on 2.404 opinions finded in 3 websites
Based on 2.404 opinions finded in 3 websites
Nº 798 in 889 in Scarborough
Nº 243 of 259 British in Scarborough
Opinions
Had a 5 day stay in one of their rooms. What a great place to stay, friendly staff and a great welcome. We were in room 2 which had the harbour view through a bay window and side window. Room was a great size with daily refreshed coffee tea and biscuits. The breakfast was freshly cooked and to a good standard. Location for the entire town was superb.
Mark Mellor . 2024-10-24
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A great proper pub. Always buzzing. Great location smack on the waters edge by the bridge.
J R . 2024-09-28
MORE AT Google
Nice friendly pub overlooking Whitby harbour. Bit tired on the inside and tables could have done with a wipe over. Staff friendly.
Fiona Saville . 2024-09-23
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Popped in for a drink when exploring Whitby. Nice pub which is dog friendly in the lower section. Bar man with a blue bandanna has to be the most disengaged bar man I have ever come across, no greeting, no eye contact and really quite rude… not sure why he couldn’t smile and be more friendly
Linsey Sweet . 2024-09-23
MORE AT Google
Breakfast good, our room average. Room not made up after our first night stay. Disappointing as staying for two nights. Cleanliness generally ok but furnishings and decor tired and dated. The staff we did have contact with were friendly and helpful but maybe a smarter appearance would have improved the overall impression.
Stazia18 . 2024-09-18
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Enjoyed a nice pint of Theakstons there, staff very friendly.
Andy Watson . 2024-09-17
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Sat inside over looking the harbour side enjoyed a pleasant pint. Only negative window seat was quite warm from the sun, but hey better than rain
Stephen Potts . 2024-09-17
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Only drank at the bar over looking the bay. Fantastic view lucky nice day would be difficult on a cold day. But a decent day a great place to be.
Christopher GLOVER . 2024-09-14
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A regular haunt when we visit Whitby. Staff are excellent, even when the place is busy. PL football on plenty of screens, with a view of the swing bridge and the boats if you'd rather. Not stayed in the rooms so cannot comment on them.
Simon Freedman . 2024-09-14
MORE AT Google
I didn't stay here so don't no what the rooms are like but the bar is great, the staff are friendly and it had a great atmosphere
dean 91 . 2024-09-13
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The two bar staff were just chatting away and not really attending customers I had 2 dirty wine glasses that had to be swapped out the food was poor at best with hard undercooked chips and not fresh salad dressings. Staff hastily clearing plates before all of us had finished. Wouldn’t recommend this place if f it was the last place in Whitby.
Sam (Sam) . 2024-09-11
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Comfortable bed; good sized room and great views of harbour. Chilled Water and fresh milk available on landing in fridge. Friendly staff and good selection of beers and ciders.
Sarahw71 . 2024-07-31
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Called in for drinks, good seating area out in the sun
Mark Hill . 2024-07-30
MORE AT Google
Nice afty on the drink, good service
STEVE HAIGH . 2024-07-28
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Fab location. Great service and very friendly staff.
Valerie Hannah . 2024-07-25
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Fantastic pub Great location Friendly staff
Philip Peggs . 2024-07-21
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Came here for dinner and service, food and location were brilliant. Only thing would be to tighten some of those wooden chairs as mine felt like it could break at any moment.
Gary Beggan . 2024-07-19
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Great food . Exceptional service. Sticky toffee pudding unreal .
Jillian Robson . 2024-07-16
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Great food dog friendly as well
paul cantillion . 2024-07-15
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We stopped by here for drinks in the beer garden out the front and the atmosphere was great
David Cullen . 2024-07-14
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Stop for a refreshing pint, friendly environment. Staff was very friendly. Good experience.
Marco Miranda . 2024-07-12
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Friendly staff great harbour town pub
Peter B . 2024-07-05
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Didn't stay at the Dolphin but visited a few times in the week we stayed at whitby. Good service and good atmosphere
paul phillips . 2024-06-30
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Watched football here good atmosphere
michael roach . 2024-06-29
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Outdated website. 2 course evening meal advertised on Monday to Wednesday from 5pm. Walked in and two young lads behind the bar who were more interested in having a chat between themselves instead of serving customers eventually served our drinks. Went to a table and looked at the menu and no 2 course menu. Went to the bar and was advised that this was no longer available. The menu that was available was extremely limited so decided not to eat. Before we left another young lad joined the bar staff and all they did was ignore customers and shouted across the room at each other. Will we go back? NO NO NO
Jan King . 2024-06-18
MORE AT Google
Lovely pub great views and nice atmosphere go here whenever In witby .
David Keen . 2024-04-30
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Great food very pleasant staff and good atmosphere
Gina Kev . 2024-04-29
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Every member of staff went above what we expected.Friendly, efficient and very welcoming. My partner Nigel and I had a wonderful weekend here. We would highly recommend.
Janet Deakin . 2024-04-28
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The cask ale I tried was old and poorly kept. Should have been poured away a week ago. I run a craft ale bar and know poorly kept beer when I taste it.
Duncan Adams . 2024-04-26
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Gary and simone are the new publicans and this place has never looked better... It's fabulous for so many reasons, the cleanliness, location, food and the letting rooms. The room in the video is beautiful and has double aspect looking over the harbour... This from starts from £130 including breakfast for 2 "A bargain for the location" Both Gary and Simone were fantastic hosts and are sure to continue The Dolphin's on going success. It's a lovely waterfront pub and eatery with 6 hotel rooms set over multiple levels. It's got really friendly staff... And all are very welcoming. The food coming out of the kitchen looks beautifully cooked and well presented... The Dolphin is a very popular eating location in this idyllic coastal town... So gets busy at peak times but it's a great place to eat, drink or just relax over looking the water. 😎
Damian aka Evo. . 2024-04-26
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Me and my partner along with our 2 year old son visited Whitby and stayed at The Dolphin for one night. Checking in was very straightforward and was greeted professionally by one of the staff, Jen. Our family room was very spacious, very clean, comfortable and we had a lovely view as well (as you can see with these shared photos). We managed to park our car in a long stay carpark not far from The Dolphin. The location is perfect. It's quite central to everything such as the shops, restaurants and cafés, beach and to some other activities for the visitors. And at night, it was perfectly quiet. We were comfortable and slept very well. We had our evening meal at the pub downstairs, food was lovely and we're all very satisfied, even our toddler ate his food really well. Good selection of drinks. The following day, we all enjoyed our breakfast too. Overall, staying at The Dolphin was fantastic. Food and accommodation are definitely great value for money. Staff were superb and been really helpful and lovely with us the whole time. We'll highly recommend this place to anyone visiting Whitby and we will definitely be staying again. Hopefully soon.
G Castro . 2024-04-19
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Nice meal and a drink lovely view
Maureen Ridley . 2024-04-18
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Superb place . Come here every year .great accommodation great staff brilliant breakfast. What more do you need
Peter Alexander . 2024-04-16
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Lovely place, great location and atmosphere
Stan Skinner . 2024-04-15
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Didn't stay at the hotel but had a gorgeous drink there.
Lewis Knight . 2024-04-09
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Trying to enter the Dolphin was our first challenge with the first barking dog which didn’t want us to go into the pub. We got our drinks and sat in the window peacefully for about 15 minutes then the barking war started, which the owners found amusing. There must have been 20 dogs in there all trying to out do each other. Horrendous experience which left us feeling like we were in the Dog Hotel not the Dophin Hotel. Would not recommend unless you are a dog lover who does not mind being in a scene from 101 dalmatians.
Liz Hewitt . 2024-04-02
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Ok. Not so interested bar staff.
Stephen Moss . 2024-03-30
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poped in for Sunday lunch on the 25th February. we'll I must say it was the best Sunday lunch I had in a long time can't wait to come back thanks 😋
Robert Dawson . 2024-03-25
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We were in the area, so we booked into the hotel online for Valentines day. On arrival, we were quickly checked in by the bar staff without any issues. The staff were friendly and helpful. The bedroom was large with a great view of the harbour. With it being Valentines, a small mixed bag of sweets/chocolate was left on the bed, which was a nice touch. The room was warm and clean, and the bed was comfy. It was also surprisingly quiet considering the location and being above a pub. The hotel/pub was right in the middle of things, so it was a great location, but no parking was available. However, there was parking available, fairly close by. Breakfast was hot, served quickly, and was ok but a little greasy. The staff at the hotel were really friendly, always saying hello and helpful when approached. If in the area again, we would definitely book in here again.
Dom G . 2024-03-19
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Never stayed here . just had a couple of drinks , it's first and foremost a public bar .
Paul Wilkinson . 2024-03-19
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Holiday in Whitby for 7 days been to the dolphin for drinks a few times the hand pulled beer really good called today for 2 pints then decided to have food I had lasagne and hubby had pie when it came both disappointed mentioned to staff lasagne was like micro wave meal put in a special pan with the most basic salad lettuce and red onion only the pie was small with very small chips and peas , spoke to staff who said they would speak to chef but they never came back to us really disappointed as eaten out for 7 days and the dolphin was defo the most disappointing not even Wetherspoon quality which a shame would not recommend food but the real ale is very good
michelle hill . 2024-03-13
MORE AT Google
Outdoor area was in need of a clean. Bat staff not very friendly.
Lorraine . 2024-03-12
MORE AT Google
You can’t visit Whitby without going to The Dolphin. Great food and drinks and lovely atmosphere! Sat looking out the window at the harbour is my favourite place to be!
Kylie Smith . 2024-03-06
MORE AT Google
This place was lovely. Service was quick. Atmosphere good.
Litsa White . 2024-02-29
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What an amazing hotel and an amazing location. The room was huge and absolutely stunning. Lots of attention to detail and wonderfully prepared. Woke up to a beautiful view of the harbour. Food is excellent, real homemade pies! Will definitely come back!
adriaan van gend . 2024-02-28
MORE AT Google
Just perfect! Very clean, friendly staff and some lovely extras that made the trip extra special. Extremely welcoming and ideal location. Thank you!
Niamh Georgia . 2024-02-25
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We visit Whitby at least twice a year, and have done so for many many years. More often than not on our way back to our accommodation we call in at this lovely, popular Public House. There is a Restaurant area, and Rooms, within the Pub but we've never made use of it. Over our three night stay, Frid. to Mon. was called in, as we had done in previous holiday visits to Whitby. What a change though on our visit this time. New Owners have taken over the running of the Business, and its made a big difference. More choices of the 'well kept' Real Ale beers, and this has created a rise in Customers, not only Visitors, but the return of'Locals'. On our second night visit we met up with a lovely couple, (Locals),and spent a very pleasant evening chatting with them. Turned out the Lady in question was the Chef and in fact it was from her we gleaned the updated info. We'll be back next year, for sure. FrasandBev.
bevandfras . 2023-11-25
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We visited this pub as a group of two families for drinks while exploring the town of Whitby. We sat out doors and ordered 8 drinks which promptly arrived. Shortly after a different member of staff came to our table and informed us two drinks had been missed off our bill. They showed the order and asked for payment for the other two drinks. After checking it appeared he was correct. We paid and thought no more of it. A couple of days later we revisited the pub for drinks again this time sitting indoors at the direction of staff. The sullen waitress took our order and we counted back the drinks to her to make sure we had the eight. She confirmed. After a long wait the drinks turned up minus one. We enquired where it was and were told it would be sent to the table. Some time later a very miserable girl arrived at our table with the drink and told us we had to pay for it. We told here we had checked the drinks off with the girl who took our order. She just rudely pushed the card machine under our noses and demanded payment. There was no apology or courtesy. We finished our drinks and left deciding one of the other pubs would be better having our custom going forwards as I would advise anyone reading this contemplating going here. The place is chaos with miserable incompetent staff who have no notion of customer service.
I8866PUjonathanh . 2021-06-04
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Stayed here December 11 & 12 for my 60 Birthday.The Staff could not do enough for us, they even put happy 60 birthday banners up in the room, also brought me 2 bottles of theakstons Old Perculier as I couldn’t get it on fraught anywhere due to Covid. Our room was spotless as was the en suit bathroom bed was very comfortable. Food was very good there too, the Full English breakfast, there was plenty of it and good quality too, set us up for the day, coffee from the percolator help yourself which I was more than pleased with, as I do like a coffee fix ona morning. The staff on while were amazing, we look forward to our next visit.
weegram . 2021-04-14
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Went in early evening for drinks. Well organised entry and exit system, shown to a table by barman/waiter Izacc. Good range of beer and lager on offer. Unfortunately the atmosphere was shattered by a group of 4 who were led by a long blonde haired elderly chap who decided to walk around the bar suggesting loudly that a table near the exit was free (only 2 seats). The man eventually sat down at his original table while still telling Izacc what's what. Izacc, only young poss late teens, handled the situation brilliantly. He spoke to the group in measured terms informing the group of table, seating, one way system arrangements in these testing times for pubs. The group left after other people on nearby tables had fallen silent making an uneasy atmosphere a bit eerie.Izacc quickly cleaned their table thoroughly and ushered another party to the table as a queue was forming outside.A huge mention and thanks to Izacc, a real credit to the pub. This lad will go far in life. Thanks.
johnhN5619EU . 2020-09-10
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Stopped here for a drink at 7 pm waiting on a local resturant to provide a table, in the hour we waited not one member of staff cleaned a table after people moved on, glasses were left lying, the place was heaving with absolutely no social distancing, a group of young people sitting outside were so loud and swearing eventually they got refused any more alcohol it was a prime example of how not to run an establishment in these precarious times.....such a shame when the place is situated in such a prime location. Would definitely give it a wide berth.
Susan F . 2020-09-09
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We had drinks here and wanted to get food. We were told that they’d let us know when there was a table free, and then we discovered that the kitchen had closed....
amancalledalex . 2020-09-06
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Amazing friendly and welcoming staff, we were greeted at the door my a lovely young gentleman isaac everything explained clearly on there set up, was spotless, all the staff where great friendly polite, nothing was an issue even when they had awkard customers and landlords Dave and alison where lovely so friendly definitely a place to go again one of our favs
clairefX4268YA . 2020-08-25
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Food was good , friendly & helpful staff, social distancing in place. Comfortable seating area . 50% discount in place also.
fayr612 . 2020-08-23
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This was lovely place to eat the food was very good the scampi was amazing the other thing that was great about this pub was it was dog friendly
samstulowe . 2020-08-22
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Visited Whitby for a few days and spent a lot of it at The Dolphin! We had our pooch with us, and they were very accommodating for us. This place had an excellent system dealing with track and trace/social distancing. Prices are excellent, drinks deals fantastic and all the staff were absolutely lovely. Everybody who walked through those doors were made to feel like friends. We just kept coming back! Will look forward to seeing you again soon!
Fray1991 . 2020-08-06
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Just back from a few days stay here, it was great! Checked in quickly, felt safe and welcomed warmly. The hotel/bar has a one way system, track and trace which we thought worked well. Room was big, bright and spotless with fantastic views of the harbour. Plenty of teas, coffee etc. Plenty to see and explore, the beach is beautiful, lovely clear sea, lots of room to set up for the day safely! Most pubs also had one way systems in place, track and trace info taken as you entered. Considering everything going on it still felt relaxed.Breakfast in the hotel was fab! Lots to chose from and so tasty and filling. We also ate there one evening and that was also of very good quality and super tasty.Ally and Dave the owners can’t do enough to make your stay good, very friendly, genuine people. Bar and restaurant were all very friendly too. We would most definitely return to Whitby as I’ve fallen in love with the place We would also return to the dolphin hotel, a great hotel, with great staff, amazing views and within walking distance for the verything.
janemelia69 . 2020-08-02
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I know place's are struggling at the moment due to Covid 19 but i don't think this place needs to worry as they've probably got enough hygiene problems to kill the 19 off. Putting it politely the place is a s##$%&€e. The worst we visited in Whitby.
carlb0161 . 2020-07-18
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The people who run and work at the dolphin are very rude people. The place is a dump and should be closed down. I suggest people should go to weatherspoons or go for fish and chips. Wouldn’t even give it a one star but can’t go lower and put zero
Mae1910 . 2020-06-24
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I have never ever written a review for trip advisor before but feel like I need to do so, I am not a stickler for things like this but I am genuinely appalled by the behaviour here. My partner and I came for a drink and to watch the match, I asked if they had Sol they didn’t so I went to check if my partner was okay with Corona - I went back to say yes and he was saying ‘oh I’m so scared’ and laughing at me. I felt awkward at this point but thought nothing of it. We then sat down and someone with the remote controlling the TV (I believe to be the owner) said very loudly something about someone being ‘gang raped’ and laughed. I find this disgusting: you do not know your audience and who you could be triggering. We decided to leave at half time and on the way out the guy (bleach blonde hair - want to point him out for his sheer rudeness) said night guy my partner replied, the blonde guy looked, stared and laughed at us - no way this would have been at or towards anyone else. Honestly I repeat I have never written a review am a 23 year old who feels no need to critique on minor issues but this to me was vile.if I could give 0 I would.
emilybT939IB . 2020-02-17
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Typical pub, good atmosphere and reasonable prices. Definitely a great place to shelter from the rain. Would recommend for a couple of drinks.
12macieja . 2020-02-17
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This PUB is in a very convenient spot close to town, cabs,buses and rail station. It is extremely well run by ALLISON and HER VERY ABLE PARTNER. The meals ,we had a few dinners there are superb and the menu is very extensive and well priced. The vast range of beers and other drinks will enable everyone to be happy. We would certainly go back.
KATHRYNANDRAY . 2020-02-09
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This is a pub / restaurant right next to the swing bridge in Whitby harbour. Inside, the staff are friendly, the bar area is roomy and comfortable and to the right of the bar there are nice areas to sit at with really good views looking out across the river adjacent to the swing bridge. They have a good selection of ales and although we didn't eat on this visit the food looked good.
SevenoaksSinjun . 2019-12-18
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After walking in the rain and wind it was nice to get a seat in this warm and cosy bar. Opted for the scampi and chips. Mushy peas not marvellous. Toilets clean. Staff friendly and helpfull. Good selection of drinks.
Susan H . 2019-11-16
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We ate here on Friday 8th November - had 2 lasagnes and it was fine - we ate everything so couldn’t have been that bad Busy pub - lots of people eating and drinking - typical pub grub
jackiegM760WX . 2019-11-10
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Called in for a drink and to watch the boats go by when the day had got just to wet to enjoy anylonger outside. Had tea and a local ale then styed long enough to have a snack from the bar menu. Dogs welcome so always a plus for us.
LifesABench . 2019-10-13
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we stayed hear Peter and i Steve for weekend and we had a great time the atmosphere was brilliant and the Staff friendly and helpful and prices were reasonable
Steve W . 2019-09-29
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We didn't come here to eat but just for drinks a couple of times. Had a lovely pink gin cocktail which was reasonably priced as were the other drinks we bought. It was very busy but we were lucky enough to find a seat outside. Would definitely come back.
Krysia2003 . 2019-08-05
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Couldn’t of been happier with the food, service and friendly staff.Excellent location overlooking the harbour and the atmosphere is friendly and warm.I recommend the chicken platter, onions and gravy The landlords are so welcoming and helpful I look forward to my next visit.I saw a lady having a drink outside and she looked cold, then the landlord came out and put a blanket over her. That’s class you can’t buy!
Stay762482 . 2019-05-27
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We spent the day in Whitby on Easter Saturday and with the fantastic weather and the long bank holiday weekend the whole place was buzzing.
Attia317 . 2019-04-24
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Pretty much bang central its hard to miss the Dolphin, right next to the swing bridge. A good location to watch boats in and out and the bridge in operation. Staff were friendly and drinks were good. Although dissapointed, when we visited at night, they werent taking food orders from 7:30pm, so we moved on rather spend a few hours here.
ryanw15041992 . 2019-04-16
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Well the short break has ended the final night was as remarkable as the three days we spent here
Mike1953-mike . 2019-04-04
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Stopped here over night, great staff, the place is clean and food good, the location is spot on looking over the harbour, so if you don't want to venture out you can sit and watch the world go by.
Sharon H . 2019-03-29
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The Dolphin Hotel was brilliant. We had a sharing platter first night we arrived. Good food and reasonably priced. Breakfast was excellent my husband had a Yorkshire breakfast. Ali and David were fantastic hosts. Our bedroom was beautiful.
Grace A . 2019-01-28
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Visited this pub in December for a few drinks and the staff were very friendly especially the Manager who was chatty and helpful. Drinks reasonably priced, great atmosphere.
Lou050374 . 2019-01-24
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The food was fine. It came in a timely manor and it tasted fine. However.... there are no baby changing facilities. When I asked the bar staff what I should do it was suggested I change my baby on the toilet floor!!!! Luckily another bar member told me I could go on to the landing. It wasn’t ideal and people were walking by as I changed but was better than a toilet floor. Therefore, I have rated this as poor for the lack of facilities and the attitude of the bar staff.
Mojaka . 2018-12-08
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Just nipped in for a drink after eating next door,sports bar with loads of TVs about it was clean but noisy with music playing,but apart from that was ok
Bluemooners1958 . 2018-11-22
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First time we have had a meal here - great location and dog friendly.
Sue B . 2018-11-08
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nul vraiment fish and chips degeulasse franchement n'y àllez pas les clients fuient cette endroit.. beurk
799dylank . 2018-10-22
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Waited such a long time for meal even though it was quiet on food service. It finally arrived the steaks were not edible so burnt like “burnt toast” on outside with reminants of old burnt food from grill coating it! Sent it back for a refund on our steaks but dad had to eat his chicken dinner on his own and he felt uncomfortable doing this as it was supposed to be a family meal. He also felt poorly after eating it as the chicken tasted very old and reheated! Will not be returning back here!
Kootchi . 2018-09-23
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Had a few drinks in here on the 2 days we stayed in Whitby. Good selection of drinks. Staff were very friendly.
Billysbird . 2018-09-17
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stopped at dolphin for drink/lunch plenty choice cast beers,ciders.good lunch menue,served inside.reasonable prices,food was exellant.
mapsamay . 2018-08-03
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Centrally located, yet the bar food and the drinks are a reasonable price.
Noodles143 . 2018-07-31
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Met up with some friends and ordered food. Long wait for it to arrive and it was average. One of the party had ordered the burger with blue cheese which was served without the cheese. He did get a free drink when he complained. Things were okay until the piped music started. It was so loud we couldn't speak to each other. Two of the party asked for the music to be turned down. The response was that they couldn't and the attitude was that they couldn't care less. We got up to go and so did another party of four. We will never return and I would never recommend the place to anyone.
sadiesmum186345 . 2018-04-20
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Looked a lovely pub and we were courteously greeted by the doorman. Decent decor with a good range of beers, spirits etc. Bonus points for having the Rugby League on however there was an overpowering smell of pine disinfectant hanging around the bar which affected the taste of the beer and made sitting there quite unpleasant. I would hope this is a one off but won’t be rushing back to check.
ChrisM583 . 2018-03-17
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Visited here and whilst Staff were friendly the overall feeling was that Hotel was a bit Dated. However if you can get window seat views are good, Beer fine and food ok but not great, but then prices are not that expensive.
Dave C . 2018-02-28
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If we or any of our friends were going to Whitby I would'nt stay anywhere else-very dog friendly, lovely rooms and service. Close to everything.Car park just around corner, very reasonable rates. Lovely part of world
Joeverdell25 . 2018-02-02
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Popped in here for a few drinks during our weekend visit. it is located in the centre of Whitby and is situated with fantastic views of the harbour and sea. drink prices are reasonable and although we didn't get sample the food they do offer bar snacks at good prices. They do show some football matches too!!
Laura D . 2018-01-21
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Popped in here for drinks whilst visiting Whitby and was greeted by a polite doorman, couldnt get a seat but stood at bar. Good selection of drinks and place was nice.
chrisworthington48 . 2018-01-08
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Had a brief visit for a quick drink in The Dolphin today. Was made to fee welcome and enjoyed the views.
Colette T . 2017-11-21
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Dark fruit strongbow on tap!! Dogs and children welcomed. Fab position to relax and people watch. Staff friendly and efficient. Didn't eat here but the food we saw being served looked lovely!
Jo F . 2017-11-03
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last time I was here it was great...tried again on Sunday for lunch ..different staff on..rude..no manners..no customer service what so ever..had to leave along with a family of 6 who also wanted lunch....never again..avoid..we all expect a wait when it's busy...but it's the way you are told..
johnaA5224SV . 2017-10-16
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We were hungry after a long journey - staff plain rude and it wasn't clean ... the food was warm and filling but honestly ... there are too many better places to eat in Whitby once you get your bearings .. don't bother ... a few more steps over the bridge will be worth it
Jo G . 2017-10-08
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Called here for food on bank holiday monday. Had cod and chips. Looked and tasted awful. Plate was swimming in grease. Fish inside batter was nice but batter was soggy and greasy. Chips looked like they had been cooked over and over in dirty fat. They were burnt and soggy again with grease. 1st bisit here and will def be the last.
jennifer h . 2017-08-29
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This pub has improved big style over the last couple of years, nice seating area outside, good seating inside, friendly staff and you must try the pig of doom pork scratchings, not for the faint hearted.
Spenny1961 . 2017-08-18
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stopped for a few days as a birthday treat fron partner, excellent rooms recently refurbished. very quiet away from the bar area, brilliant breakfast served by pleasant helpful staff. will definitely go again, ate evening meal due to torrential rain outside, very good
den54wort . 2017-08-16
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We ordered food and were still waiting 1 hour later so asked one of the bar staff what was happening. They said they would find out but never bothered to tell me the outcome when they came back so I again approached them and asked. I was told that our order would be next up and it would be within the next 5 minutes. Neither of these statements proved accurate. When food finally arrived, after 1 hour 20mins of waiting, one of the meals wasn't brought until we asked where it was and the garlic bread which was supposed to come with the risotto failed to materialise at all. When I complained about the long delay, the staff said that one of the cooks was not in and that I had been told when I ordered the food that there would be a long wait. I replied that I certainly had not been told as we would not have ordered. She then said that if she had taken the order she would have told me. When I pointed out that she had taken the order and she hadn't told me she repeated that she did tell me. So, on top of a ridiculous wait, terrible customer service. I would never go here again.
654kathryn . 2017-08-09
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Recently had an evening meal at the dolphin but was very disappointed . I had the lasagne with a dish of pot wedges . The lasagne had very little mince or pasta and was covered by a large amount of cheese parts of the meal was hard as if it had been heated in the microwave then had the large amount of cheese put on top and put under a grill . The tables were not very clean .
ann s . 2017-08-04
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Booked superior double room 3 for later this year as by the photos looked lovely.Was in whitby today and popped in and just by chance the room was empty and the barman showed us it.Looked nothing like room 3 in the photo with big bay window with harbour view but much smaller window on the front of hotel over looking Holland & Barretts health shop. Have now cancelled and won't be going
Gizzy91 . 2017-07-30
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Lang ventetid på maten. Me venta over 1 time. Maten var ein stor skuff!! Alle gjekk fortvila og svoltne derifrå. Tap av tid i ein koselig by.
olaugrong . 2017-07-19
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843 Opinions
The cat's pyjamas? Dog's dinner more like. After initially nearly leaving due to the horrible atmosphere we settled and ordered a breakfast and avocado and halloumi on toast with two coffees. Our drinks arrived quickly but the food mustve taken about 45 minutes to come, with no acknowledgement of the long wait. It wasnt particularly busy. When the food arrived it was awful. The breakfast was greasy and badly cooked and I couldnt finish it. The avocado and halloumi on toast was literally a few slices of avocado and overcooked halloumi, on the side of some burnt toast. Dont bother, there are far nicer places in Scarborough.
7376 Opinions
Use this pub regularly drinks at good price food reasonable for this type of pub. Comfortable surroundings, not the best weatherspoons compared to many others. Come here regularly could do with more staff.
8 Opinions
We called and booked afternoon tea for 4 people last night to have today at 2pm. I asked for a quiet area to sit as my mother is part way through chemo. We also asked for no fishy sandwiches. We arrived slightly early but I advised reception that we were here for afternoon tea, they didn’t seem to know anything about it but we were told to wait in the lounge which was no problem, we could not buy a drink as the bar wasn’t open, so we sat and waited, the manager came and said they were just preparing it and would come and fetch us when it was ready. We waited and waited and at 2.20 my father chased it up it was then brought to us in the lounge area around 2.30 and served on a coffee table with no room for it and with salmon sandwiches. I then advised that we didn’t like the salmon sandwiches so the waiter took away the whole afternoon tea and we had to wait another 15 or so minutes to come back. It’s was absolutely disgusting, apparently the scones were freshly baked and warm when in actual fact they were rock hard and stone cold and stale and looked straight out of a packet, there was barely enough cream to spread a very thin layer on some was that hard they were inedible. The white sandwiches were stale, they egg mayonnaise sandwiches were slimy and the small cakes were still frozen. I’m quite sure they forgot we were coming and threw whatever they could together. I don’t mean to be rude or nasty but the gentleman that served us was very unkept and had an awful odour. I informed reception when I paid the bill and can 100% confirm I will not be recommending or returning. This was a very disappointing as this was the first break and outing since my mother’s diagnosis, and was definitely the worse experience of afternoon tea I’ve ever encountered.
876 Opinions
Really disappointed with our meal, I ordered a soup and was shocked, to say the least, about the portion size , literally half a bowl and when I asked the waiter if it was a mistake he replied that it was head office that control the portion size!!!! Shocking , considering I was charged £6.50 for literally 5 spoonfuls. Prices have risen so much in the last year, ridiculous! Unfortunately the pub lacks atmosphere and we won’t be back! Such a shame as we The Bay but there is a need for a decent pub whose sole purpose is not to rip you off!
172 Opinions
Terrible experience. Horrible atmosphere as soon as we walked in. The guy working there had an attitude problem, shouting at the young female waitress and telling the whole cafe that it was her second day. Had an argument with two other customers as they'd been waiting a while for two cups of tea. Even the customer said that he is stressed and he didn't like that and began arguing. Getting all the orders wrong and blaming the young waitress. Stated he is not taking anymore orders even though I'd been sat on the table and my mum ordered just before me. I had to tell him we were together. Such an uncomfortable atmosphere. How he works in hospitality/customer service is beyond me. Clearly the wrong industry. The poor staff, clearly not a very good trainer, but not his fault. AVOID as you'll only be left disappointed and leaving with a headache.