Gelateria Paradiso in Chiltern

I had previously visited this shop for years when it was Baskin Robbins.It was always serviced by warm friendly staff as other reviews allude to. After the covid 19 lockdown it reopened a few weeks ago under a new name and my children were asking me to get takeaway items ever since so today we headed out I visited today Saturday at 5.30pm. The shops presentation and menu looked fantastic.the shop was clean...in the short time we had to view the ice cream it looked fantastic. However all that counts for nothing when you have a thoroughly rude and uncivilised staff member with no manners working behind the counter. For the sake of management I refer them to the cctv which will show a thin male in his 40s with glasses and receded hair as whom I refer to. I had taken my son in at 5.30 pm .The aforementioned staff member asked for our order.My 14 year old son tried to give it several times over the blaring too loud radio but the staff member couldnt understand. So to politely help I tried to give the staff member the order but was abrupty cut off mid speech with a bark of "sssshhh hes telling me one at a time" .He turned around to make my sons milkshake order with his back turned to us but shouted out " anything else" without facing us....I began to give the remaining order consisting of 2 more milkshakes and firstly 3 ice cream orders , to which he barked out "Which flavour" ..i began to now give the in fact 2 flavours per person when he cut me off before i had given them ...he abruptly shouted back the wrong order.I smiled and tried to correct him but he was very impatient and was getting angry (!)..I said "Excuse me sir I"m trying to give a simple order and you keep cutting me off"....he truculently barked back "Well i can ask you 2 things at once if you cant answer not my problem" .I was flabbergasted at this individual's attitude. I calmly replied " Sir i"ve come here to buy ice cream and you are a very rude person so we will shop elsewhere" . As I left like a hooligan he bellowed out for me to pay for a milkshake he hadnt even given us. Am utterly classless individual and we wont ve shopping here again. I am a local school teacher and frankly I wouldnt expect this behaviour from a petulant child. this man behaved like a hooligan in front of me and my son and other customers. Management should look at employing someone with vestiges of civility capable of serving the public. We shall not be returning until...no doubt this idiot runs the business into the ground and new management take over.

Recently had such a nice experience with Gelateria Paradiso. Thankful for the kindness. Refreshing professionalism.

When we walked in we were greeted by a lovely smile, a genuinely warm hello and the place was clean. The menu is simple, the ice-cream is creamy and the waffles are hot. Sorted! Any more choice and it would likely get confusing. We'll definitely return.

We ate in here (though have taken away previously), and were so impressed by the friendly welcome, and the care and attention (and variety of choices) offered in the preparation of our waffles. Good range of icecreams, and a reasonable price for the portion size.

This has come in place of Baskin Robbins which closed down, but the same infrastructure has been used, all ready to go from day one, one ice cream parlour replacing another. There are perhaps over 20 flavours, I did not count, but mostly very standard flavours and nothing exotic or new. A few sorbets, the usual pistachio, chocolate, strawberry, vanilla etc etc and a few others. It is difficult to find any customer inside most of the time, so I wonder what business they really get. Slightly lower price than Baskin Robbins. Quality average, nothing exceptional. But considering there are really no other places in Amersham with a choice of flavours, one could try when in need.