GAIL's Bakery Hove in Brighton and Hove

Pop in here on my commute to work! Top quality, of course, always. Thank you Max for the lovely service!

Stale bread for more than 4£ a loaf. Much better the supermarket bread, saying as I do have a fairly good food culture.

Atmosphere got tense when we were rudely spoken to over the counter by a young lady that feels like she doesn't want to be there. Was being served by another nice lady when I was asked what else I needed and when I pointed out what I wanted this young lady interfered and told me to keep my hand behind the counter without a please Or a thank you. Please avoid customer interactions when you are in a grumpy mood.

Superb coffee and porridge, great service and nice atmosphere although I'd prefer comfier chairs!

Ordered 2 cakes and coffees to eat in, but there’s nowhere to put the tray down while I wait for the coffees. Problem is they give you the tray with the cakes and then expect you to hold the tray for 10 mins while you wait. You should bring the drinks over when they’re ready, I asked and she said no. Also they didn’t accept cash.

Me and my family visit Gail's for the very first time and was very excited to try. We sat outside and had to clean our own table, which wasn't a good start. Once inside, it's loverly with fresh bread and cakes. Once we got to the till we was expecting to pay higher prices due to high quality products which we was very happy to pay but once we experienced the customer service it all went down hill. We ordered and took our food outside and waited for our drinks, then a young man came outside to tell us our drinks were ready. How we see it is that he made the effort to come outside to tell us, but why not make the effort and bring the drinks with him for that nice touch which put us of coming the next morning. Food good quality, drinks we've had better and customer service poor. We might try once more in the future.

Very nice bakery. I like the pastries. I especially like the scones here. The flat white is good and the staff is nice. I appreciate the opening hours from 7am! I'll be back again tomorrow. :)

I love this place 💗 it's the perfect place to start your day .

I love this place 💗 it's the perfect place to start your day .

Tasty cakes and decent coffee but rather expensive - over £18 for 2 coffees and cakes is high even for Hove.

Tasty cakes and decent coffee but rather expensive - over £18 for 2 coffees and cakes is high even for Hove.

They charge extra for soya milk so they clearly don’t care much about sustainability and environmental stuff

Nice bakery, decent coffee and sandwiches. Service is non existent as you do everything yourself, order, wait and pick up your coffee even if you have it there. At least you don't have to clean after yourself when you go. Pricey.

One of a chain of bakeries/cafes based primarily in London and the South East. This one is in George Street in Hove conveniently close to a bus stop on one of the main routes. I have never visited the other branches of Gail's anywhere but, if they are as good as this one, I wouldn't hesitate to do so. The selection of bakery goods both sweet and savoury is very good. I had a bagel with smoked salmon and cream cheese and my wife had pastrami. Both delicious. These were accompanied by coffee and tea. The atmosphere in this establishment is more than pleasant especially when you consider that there is currently building work going on. The staff are very friendly and efficient. I will definitely be revisiting when I am in the area!

Friendly and welcoming staff. Table wasn't very clean and for the most expensive coffee in George St £4.10, self service lol. Overall a pleasant experience but there are more comfortable places within metres to have a coffee.

We tried sweets and tea. Both were good.

My fav. Place in George St. , lively vibes and amazing staff. Steve is brilliant at making coffee.

Lovely coffee and wonderful pastries. I could enjoy a long time sampling the great food here. Thanks great service as well.

They never answer the phone when orders are wrong

Love this boulangerie - how lucky you Sussexers are ! PLEASE open a branch in Plymouth near me. Your breads are probably the best in UK and fabulous selection of pastries pies and cakes. Never had a sausage roll so magnificent ! Staff are friendly welcoming and a pleasure. Only visiting Hove but will come back for sure. Keep up your very high standards 👏

Expensive for what you get. £5:for a sausage roll and my coffee was only Luke warm. Good place to hang out upstairs if you are on your own with a laptop. Not a place for families I think.

Really expensive; the coffee was cold and tasted like instant coffee and the staff were all soo up themselves...………………………..

Superb rolls, quiches and cakes, if the coffee isn’t always piping hot. Good toilet, room for disabled. On a street corner. Outside and upstairs seating. The most beautiful butt in Sussex, and great staff generally. A ten minute walk to the beach. Just up from a big Tescos, while the nearby church welcomes a stall selling tasty veg

Lovely staff always busy great place to go

Popped in for a quick coffee and snack today with 3 crewmates after a difficult job. Delicious food and really good coffee. Staff were extremely friendly and accommodating. Will definitely visit again

They won’t take cash, they charge at least 30% more than is reasonable and do that ridiculous ‘can I have your name’, to buy a coffee. I only came in because I was in a hurry. Over-priced. No care for the Hove community.

Amazing place, such nice coffee and lovely welcoming staff!

Went to Gail's in Hove this morning for coffee and cakes. Decided to get a scone to take away. When I opened the bag, I noticed the scone was a bit dry. when I cut it in half it was raw!! Tried to ring the branch but no answer . Very disappointed ☹️

Nice coffee but way too pricy for me. Flat white was £3.60 and tiny. Food smells nice.

Sold me old produce. When I got it home I discovered it was too hard to eat. I don’t live close enough to the shop to return. As a bakery I would expect vigilance around expired stock.

Cashless .. which means I won’t be going back

I will start by saying the sausage roll was amazing, the coffee was good too. This review is not a reflection on the branch or staff or quality of goods. If not all on the steep side price wise, which I wouldn’t have minded if I was allowed to pay the actual cash in my pocket. Instead of being forced to use my overdraft facility by paying with card. When businesses like Gail’s go down the cashless route it damages society and devalues the pound. You should do better and do right by your customers and allow them to spend the actual tangible money they have. I’m sure I don’t need to school Gail’s in business practice but a tenner always remains a tenner. When you spend by card you constantly devalue to money by losing to card providers. It alienates a population who rely on cash as they always have done. Money is money and it should be accepted regardless. It is morally wrong and unethical to refuse to accept tender that has remained valid for thousands of years especially when purchasing food or drink items.

Amazing coffee lovely friendly service plus a free baby Chino 😃

Dirty, and staff uninterested. Little flies flying around upstairs. Toilet was also dirty. Tables cleared by staff but not wiped down. It was not busy so that not an excuse. This is a chain and should have higher standards. Just felt like the whole place was unkempt and staff did not care. Will not come back.

A total rip off joint. Dirty tables with uncomfortable stools and chairs. The counter food prices are so tiny on each display card that you are unlikely to see them if you don't have the eyesight of a bald eagle! Cheese straws are over £3.00 each to eat in! I watched as one of the serving team kicked a storage crate into a store room with his dirty trainers. It had unpacked items in it at the time. No hygiene standards followed here apparently if the dirty unlearned tables and this guy are anything to go by. We will go elsewhere next time, George Street has plenty to.offer.

Really wasn't happy today unfortunately.. Ordered a chai latte large and coffee large. Chai latte was ridiculously sweet as if it had 8 sugars in it. My partners coffee was very strong too. I came down to say this is extremely sweet to be told by young girl that chai is sweet , it's not coffee. It's meant to be like that.. I found quite condescending as I've have been drinking chai for years. I said did you make this with syrup as it's extremely sweet maybe you put too much syrup? Older man took over and asked what's wrong, I explained and he said what do you want? Tbh I wanted a nice chai latte but asked for hot chocolate instead. I received a small hot chocolate instead of large one.. Really disappointed in customer care and service. I work in the public service and treat clients with care..

Went to Gail’s this morning 23/12 2023.I shop there regularly quite surprised at the change in staff.Not your usual cheery staff the new crowd were somewhat surely and totally cheerless. Won’t be back.

Great Place for lots of Different and Wholesome Foods Etc ... My weakness in Cheese and Chive Scones which like everything Else they Bake Are 😋 👍😁🥖

Amazing food and the best coffee in Brighton and Hove. I will definitely come again, the staff was super friendly and nice and welcoming.

Dirty!! The upstairs floors, windowsills and tables were filthy. I went mid morning and it was not dirty and crumbs from that day it was unclean! The stairs too were full of crumbs. Tables not cleared and when they were they were not wiped down. There are plenty of other great coffee shops locally that offer much cheaper prices and good service. Don’t bother!

Incredibly friendly staff and delicious food, absolutely would recommend

I’m American, discovered your wonderful shop. Excellent customer service. Amazing fresh, quality handcrafted food and baked goods! Bravo!

Nice place coffee good food staff nice good place to stop off for coffee ☕️ 👌 😋

Had lunch for two, splitting a ham quiche and a mushroom quiche between us. I was a bit suspect at first as commercial mushroom products often have more mush than taste, but this was possibly the best quiche I have ever tasted. Full of flavour. The blueberry custard brioche was also very good, the filling was excellent but the brioche base just a little dry. Highly recommended even though a little on the costly side. Would go back without hesitation.

They close at 6 and I turned up at ten to 6. The 2 guys couldn’t have been more accommodating. Great flat white and raisin pastry. I was presented with a free cheese twist too. Great service. Thanks.

Absolutely amazing café with the most adorable staff imaginable. We went here to celebrate cinnamon bun day (Swedish tradition) but they only had two ones left. One of the staff then gave us the last two completely free of charge! We bought some coffee and hot cocoa and they even put some seats together so we could all sit down. Just lovely all together, definitely worth a visit!

Nice little bakery, good coffee and pastries.

Such a delicious food and amazing people. I popped in today and got fantastic, very friendly service by Jeff and Luana really made my morning. Thank you guys 🙏

Delicious freshly baked goods and good cup of coffee. Huge variety. Quick friendly service. I recommend the cinnamon bun

This review is not a reflection of the food or the staff but generally about the business. We wanted to have a coffee with my friend on a rainy day and I took my rescue dog with me. After we sat down, the rain started pouring down really heavily, and we were asked to leave as the place isn't a dog friendly place. So we had to leave and run in the rain into another coffee shop. It's 2023. Do better Gail's. There are plenty of places around you that are dog friendly. So if you want to have a coffee with your dog, you can sit in pretty much all of the other coffee shops on George Street as well as in Symva or Real Patessiere instead. Staff was always friendly, so this isn't a blame on them but on the business

No words but "delicious" can describe the food here.

Clean place, delicious food, friendly and smiling staff. I wish it had more vegan options

Obnoxiously rude staff. Guy putting away tables ran into me. Expensive too. Avoid.

Very poor service from (female) member of staff 24/6/23 at 12pm. Rolled her eyes at my friend and rudely told me to move aside whilst I was paying at the till. A shame because i heard other members of staff being very polite to customers.

At GBP 4 for a flat-white coffee, this s very expensive, there are better independent alternatives close by,

Always friendly service. Fresh coffee. Amazing treats.

Delicious San Francisco Sourdough bread. Nice staff.

Fresh delicious food and very friendly stuff - came here twice over Easter (breakfast and takeaway) and really enjoyed it!

Can't fault the food. It's the best in the neighbourhood. This particular day, checked google for opening time (7am). Arrived but it was closed. Lady behind counter mouthed "7:30!". Fair enough...easter weekend. I was forced to wait outside in the cold. Up walks some bloke. A male employee opens the door and lets him in. Fair enough, maybe he works there. I look inside...and he's buying coffees! Okay...this isn't right. I stand up next to the door with a dumbfounded look, and a male employee comes and opens the door and the only thing he says is: "He works here." (I've said nothing) Get inside and order, only to realise...the first guy who was let in before me, wasn't even working. Soooooo he's a customer. HE'S A CUSTOMER. NOW I feel that this whole scenario just isn't right. Process before People....unless it's an employee....who isn't even working. Nice. Best part: being left out in the cold to wait. Just not cool Gails. You're better than this.

Very nice baked eggs, soup and sourdough bread . Nice staff

Great coffee and patisseries, relaxed atmosphere.

Good selection of bread and patiserie. Great cinnamon role, and we usually go for the no waste sourdough, which is good size for the price.

Unapologetically dismissive member of staff. I will not be returning, which is a shame as I've been a customer for years.

Great coffee and cinnamon buns are highly recommended

Great place, lovely staff, amazing food

Went with my sister who loves it there, but this isn't a place for vegans. There were no vegan savoury options at all and only one very tiny sweet option.

Nice Budha bowl type pot, and decent coffee ☕️ 👍

How on the earth a business won’t take cash payments!

So rude, when i innocently picked up a loaf and was basically shouted at..instead of saying "sorry madam, im afraid we cant slice that as you picked it up" he said i should have waited to be served. i wish i had told him how rude he was at the time but i was just so shocked. how about putting a sign up to advise customers of your policy instead of belittling your customers in such a rude way. i shall not be back, flourpot is 15p cheaper for a seeded sourdough and 100% more customer service focused

Muito bom, vários pães e outras delícias, ótima opção para um café da manhã e chá da tarde.

Busy friendly staff but expensive for a bun or tiny cake .food looked good .

Staff are welcoming Music great and the choice and quality is very good. Thank you.

Yummy filled foccacia and tasty latte.

Unlike many other bakeries in Hove and Brighton, they have so little (if any) cruelty free options

Warm place with large choice of pastries and sandwiches/salads, nice coffee and friendly staff. Sat upstairs, very cosy and warm.

I've had the best experience with all the staff and the coffee in Gails- it is my local from my work office and they are always welcoming and talkative. I wouldn't go anywhere else now!

Oh Gail! You just gave me the smallest and most expensive flat white (with oat milk) in town :( . The taste was nice though.... Disappointing morning coffee!

I was a regular at Gails in hove, but visited recently and spent £20 on 2 coffee's and 2 pastry's... I am aware that it is overpriced but enjoyed the atmosphere, anyway my friend and I sat upstairs to do some business and spent 30 mins there until we were told upstairs was closing so we moved downstairs only to be told very rudely by a one of the waitresses that we could not sit unless we spent more money.. now may I add we had just spent £20 ! and still had a half drunken bottle of their ice tea.. I felt embarrassed in- front of the other customers as if we had just walked in and sat down without purchasing anything and I've never felt so uncomfortable in a cafe in my life.

Delicious coffee and fresh pasteries

Towards the end of the day so few staff and a bit of queueing. Food was extremely tasty.

The staff is very friendly, the food is fresh and delicious and the location is nice. It’s very close to a bus stop and you can sit outside and enjoy the sun. It’s definitely my go to café spot in Hove! Very important: You can only pay by card!

Love this bakery and their coffee are very good too.

DONT GO HERE WITHOUT YOUR CARD!! NO CASH NOT ALLOWED!! I came into Hove as a local and I forgot my wallet but lucky enough I had cash on me , as I proceeded to pay the manager said no card no we cannot take cash ? But I said I left my cards at home ( we have all done this I’m sure ) I did say HIXON GREEN across the road have managed the art of excepting cash . I’m sure many people have has this problem as they go about life in this covid times ????? I would strongly Recomended other cafe close by if you don’t want to be let down if you don’t have cards. Very disappointing !! Local .

Nearly £9.00 for a quiche and a latte. Massively overpriced.

Ordered and tried to pay with cash. Told they don’t accept Cash. Slippery slope, no business will get my custom that nudges towards digital and cashless slavery .

I explained that wasn’t very hygienic yet was met with excuse she was just trying to clean it. I left leaving £9 order just paid for at counter and probably won’t return

On the pricey side, but the pastries were very good

Could be Brightons most expensive coffee £3.50 and it want even good also no toilet paper in the toilet

£6 for a bagle. Looked good as a special treat..was dry and difficult to eat. I asked if they could toast it for and it was a big no. Even though the do toast. What a joke really. Never mind lesson learnt

Coffee okay but the food is really nice

Very good coffee and croissant. Great place to sit outside

Coffee ok but 3.80 for a flat white is steep… for that price they also don’t bring it to your table so you stand with a load of people waiting for it…. A little service goes a long way

Good selection, nice staff. Love the focaccia sandwich

Vetrina favolosa, sempre in ordine e invitante. Gli assaggi e acquisti effettuati non hanno deluso le aspettative.

I have COVID - Placed an order on deliveroo, called ahead and asked to change something on the order that isn’t on deliveroo app (that I usually buy when I go into the store) not only were they incredibly accommodating, they also threw in a free cookie and a get well soon message. Customer service at its finest, made my day and you should all be proud. Thanks!

Bit pricey but good lord the pastries here are exquisite. I particularly recommend the almond croissant.

Over priced, but it is Brighton...

Excellent baked eggs .. lovely cheese straw

Went in cappuccino this morning how bad a cup with no handle plz what r u serving do it the proper way only card that's crazy and ur running a coffee go around world and c how to sreve coffee won't be back again for £3.20 for coffee small mad

A bit overpriced but you pay for the quality (maybe). Service was excellent, very polite staff.