Fueld in Bristol, City of

Nice little Costa at willow brook shopping centre. We encountered a rather anxious and slightly intimidating customer in the cafe the staff went out of the way to make sure we were ok. They apologised, checked in with us and gave us complimentary cakes. AMAZING customer service thank you ‘Kate’.

Este era un Starbucks encantador y Lewis especialmente era amable y parecía Para asegurarme de que te sentías bienvenido. Los dos que estaban en parecían llevarse bien y trabajar bien juntos.

I went with my young son and wife during the run up to Christmas where I had booked a week off work to get my Christmas shopping done. It was a good day out overall, but sadly my attempt at some respite in this Costa was thwarted by one abhorrently rude member of staff. It started when I ordered our drinks at the till. Mine and my wife's drinks were fine, but when I asked about the free 'babycchino' for my son, the woman on the till- Anna- told me they had run out of the small cups for the kids drinks and that they'd have to charge us for a whole regular size cup of milk if we wanted one! After stating the obvious that Anna could simply put a small amount of milk in a regular cup, she huffed, poured out the drinks and abruptly handed me the tray. When we sat down, the tables were messy and sticky. Granted it was busy and the run up to Christmas, but basic hygiene is not a duty that should be shirked. After finishing I needed to use the restroom, so I went to the right of the tills and queued for use of the loo. When I got in there I could hardly breathe. The smell was awful. I went straight out to the tills and spoke to Anna again to tell her that the their toilets needed attention. I got the same huffy attitude from Anna who told me that they were nothing to do with her as the toilets were managed by Primark. She didn't even contact her Primark colleagues or a manager to let them know that someone had smeared excrement on the floor in there. Truly a shocking experience.

Holes in the wall, light not working, seat padding not there, bathroom too small! Toilet, shower and sink just squashed together. No plug next to the bed, only one double socket next to the window. Lighting dull in bedroom

Disgusting behaviour from the so called security staff acting more like mobsters. Intimidating and rude! It used to be my go to place but after my last visit I won't set foot there again. Maybe to fill in a formal complaint about the door men who are acting like glorified close protection guards