Fry Guy in Bracknell Forest

The restaurant was very busy but despite that the service was very quick. Our waitress was Donna. She was so polite and cheerful and made our meal a delightful experience. Donna is a credit to Rackstraws and embodies the traditions of politeness, efficiency attention to detail. We will certainly return to Rackstraws again.

Ordered via Deliveroo with special delivery so it would arrive quickly & hot. Food arrived cold and a wrap was missing. I always open the bag now in front of the driver, as often items are missing from various places we order from. Told the driver a wrap was missing, showed him the receipt and inside the bag. He told us all we could do was complain to Deliveroo for a refund for that item. Meanwhile someone is without their food! Husband decided to call GDK direct and the lady he spoke to was so rude! Told my husband that the wrap must have fallen out of the bag?? The bag was sealed up so there’s no way a whole wrap could have fallen out? She kept arguing with my husband, no apology at all. (They were right we were wrong attitude). Husband hung up on her in the end. Awful customer service! If there’s 5 items on the receipt how difficult is it to put 5 items instead of 4 in the bag? And then to top it off the food that did arrive was stone cold. Husband threw his burger away and I heated mine in the microwave. It was tasteless and dry and such a shame it’s gone downhill. Beginning of the year we loved the food there but after this evening we’ll never order from there again.

Ordered the challenge, but for two to share and the amount of food was fantastic! No hope of finishing it in one sitting! 3 could have shared! Volume aside, food was incredibly tasty, served quick and I'd come again in a heart beat. Great value for money.

Amazing quality, great staff and value for money is superb. Fantastic!