GBK Bracknell in Bracknell Forest

You are great, thank you and please keep up your high standards.

Ordered via Deliveroo with special delivery so it would arrive quickly & hot. Food arrived cold and a wrap was missing. I always open the bag now in front of the driver, as often items are missing from various places we order from. Told the driver a wrap was missing, showed him the receipt and inside the bag. He told us all we could do was complain to Deliveroo for a refund for that item. Meanwhile someone is without their food! Husband decided to call GDK direct and the lady he spoke to was so rude! Told my husband that the wrap must have fallen out of the bag?? The bag was sealed up so there’s no way a whole wrap could have fallen out? She kept arguing with my husband, no apology at all. (They were right we were wrong attitude). Husband hung up on her in the end. Awful customer service! If there’s 5 items on the receipt how difficult is it to put 5 items instead of 4 in the bag? And then to top it off the food that did arrive was stone cold. Husband threw his burger away and I heated mine in the microwave. It was tasteless and dry and such a shame it’s gone downhill. Beginning of the year we loved the food there but after this evening we’ll never order from there again.

This place was so good when it came out and now worst place I’ve been in lexicon! Meat served pink and service terrible. No longer a customer for gbk. Avoid!

Ordered before and everything was brilliant.This time im disappointed as drinks spilled all over the order! So disappointed as all wrapping was soaked ☹️

The dining experience was unsatisfactory. Upon arrival at 12:50, we were informed that the restaurant would not open until 13:00. After returning at the designated time, the staff displayed a lack of enthusiasm and interest in serving us. Additionally, one staff member had an unpleasant body odor. The food took an extended 45 minutes to arrive and was incorrect, necessitating its return to the kitchen for correction. The milkshakes were of poor quality, with an inexpensive and unpleasant taste. My daughter discovered a hair in her burger, causing her to lose her appetite and leave half of it uneaten. Despite consuming most of my meal, I subsequently fell ill with food poisoning. Given that it was the only meal I had that day, it is likely that the burger was the cause of my illness. Throughout the meal, no staff member inquired about our satisfaction, and upon our departure, they failed to acknowledge our presence. Overall, the dining experience was deeply disappointing, and I cannot recommend this establishment.

Food was awful..waited 45min for our food and 30min for our drinks..burgers were raw and greasy.chips tastless strawberry milkshake had no flavour to it definitely wasn't strawberry..1 staff member was decent and apologised other staff didn't seem bothered..will never go there again..cost us over £20 each for a burger chips and drink and 3 small ice creams..that's £100 we spent on the worst food iv had in along time

Service was poor I was with a work colleague we were supporting 3 girls which we took for dinner, waited 30 mins for drinks burgers were cooked properly burgers came first about 5 mins later chips came brought ice cream with our drinks when we hadn’t had main meal

The ramen , the meat/protein is too small, thinly sliced, once you are done at the top, you find your self in a Mariana trench of noodles. Not worth the price.

Awful service from this restaurant. Cancelled order after waiting for an hour- but whenever the order has been successful it has been slow or cold. Avoid if possible.

Wagamama Bracknell are always very accommodating when it comes to families with small children. They offer high chairs, crayons and a kids colouring menu. The staff are most friendly and helpful, and the service is relatively quick so it’s great for when you’re really hungry and just need to pop in for a quick bite. We love the bench style seating and the slightly dim hanging lights, it gives the restaurant a nice urban feel. The menu is great, they continue to add new dishes. There’s a wide range of flavours and types of dishes; from rice dishes to noodles, soups, bowls, salads. The starters and sides are all very tasty too. The kids menu is amazing, there’s quite a bit of variety and good portions. And it’s not your typical kids chicken nuggets and chips, they have noodles with tofu and veg (for example), it’s great. It’s nice to see the chefs right in front of the seating area cooking all of the food fresh. It looks like there are good kitchen practices, cleanliness, and hygiene (one of the reasons why we love this restaurant). On this particular visit there was an issue with one of the dishes ordered but the waitress was extremely understanding and quick to get it rectified, and even took this item off the bill despite us saying not to. And she offered a sincere apology for the inconvenience and impacts it caused to our lunching experience which was really nice to hear. We love coming to Wagamama in The Lexicon, it’s a great pit stop when doing the weekend shopping.

Dishes and cocktails are delicious, fast serving of dishes! Very large portions!! Nice service! But it was too noisy in the evening. As in a beehive, they could not sit and rest for a long time.

Its wagamama. Not much to say. Crispy mushroom was good tho

Lucas was very helpful and overall nice

Food was very good, appreciate the clear vegan labelling on the menu! Waitstaff were very friendly, but not very attentive unfortunately. The long communal tables are very cool for those who want to participate, but there are also booths for those who want a more private dinner. Will be back!

Reliable quality, always satisfies if you haven't tried it, go for it.

portions huge and so flavourful..come piping hot and the exact time we was told!

Great staff , welcoming and efficient food was fresh and came out at a good time

Love the freshly cooked food and the atmosphere is always lovely. Amazing range of vegan friendly dishes too. Tasty drinks menu as well!

Disgusting toilets, puts you off eating here.

Absolutely delicious,first time of trying this restaurant and oh my I wasn’t disappointed speedy delivery piping hot, food out of this world and massive portion sizes extra thank you treat of chocolates and a donut ball again delicious and a nice gesture will 100% be ordering again can say it’s the nicest delivery I’ve had from anywhere in Bracknell

Brilliant service by manager Pedro. Thank you for accommodating our allergy and for making it up to us for waiting longer than expected. 👍🏻

We regularly dine at wagamama it's our kids fave but this time it was so good way better than our local one. The staff were amazing so kind and courteous. The food came as usual but tasted so much better with depth of flavour. We even had dessert which we normally skip and the kids loved it. When in the area again would def come here again

Excellent service, great food. The stuff was great and manager was knowledgeable and gave us tip which food to choose. Thank you

Went to GBK in Bracknell, there were 3 members of staff as we arrived, 2 trainees, 1 other seemed to be the manager. The manager needs to be retrained as there was NO URGENCY when it came to the service of new customers! Whilst we were there, there was only 3 tables and that seemed overwhelming. Toooo busy on her phone instead of assisting the Trainees. I’m an Australian on holidays, they would not survive in hospitality in Australia!!! I don’t believe GBK will survive in Bracknell

Great Wagamama! Tasty, fresh food and very kind staff. Thank you to the staff member (I didn't catch your name!) who rescued my phone and kept it safe until I came back to get it.

Having read some of the other reviews, it's clear I am not the only one with this feedback. Customer service is terrible. As mentioned by other reviewers, unfortunately deliveroo drivers take priority in this branch. Not even sure why they bother having tables at all. It took them 30 minutes to serve 2 pints and the staff were walking around huffing and puffing despite the place being half empty, one guy swearing... I emailed the branch and left feedback via the online form and heard absolutely nothing back. These same issues span months and the management have not taken anything onboard.

Another chain, another menu full of reheated food, but for the price an independent restaurant would charge for fresh. Not sure you can seriously call the ramen, ramen. It's much more like pho, not that that's a bad thing, but it's not authentic ramen. It doesn't taste anything like it!

Great service from Lucas and Kirsty, sat down and got the food quickly and tasted amazing! Would give more stars if I was able!

Must have chicken noodle soup. Hot, tasty, good fresh vegetables, and a clean taste. Also a gluten free menu available, so this place is added to my favourites.

Love a Wagamama … great food and fast service 🥳

It great you know what your getting at wagammama, quality is consistent. It a shame its so pricey

Good, standard wagamama experience. Not exceptional but solid

I absolutely love it here. The food and staff is amazing. It does get relatively busy and sometimes need to queue up but it’s totally worth it.

Great food, great service, really lovely people and superb tasting fresh food

Friendly and amazing staff. Modern atmosphere and great for both big groups and smaller groups of people. Food was flavourful and well presented.

Had this so many times and it’s always been really tasty, but tonight it was very bland and quite tasteless.. such a shame as it’s our go to!

Another excellent meal. Great value too. Burger was great, as were my skinny fries and chicken tenders! As a side note we always ask all servers if the tips paid go to them 100% as you would be surprised how many companies take a cut for themselves! In this case we were told the latter was the case so we paid the bill by card and tipped direct with cash.

If you don't consider the taste, it can actually be compared to four stars. The waiters are very nice. The food presentation is attractive and the place is clean. But the taste really has a lot of room for improvement. The texture of the udon is too watery and not suitable for stir-fried udon. The chicken chop is fried to a crispy texture, but it's a pity that it has no taste at all.

Right I came in for a meal with my boy and all I wanted was a curry without coconut sauce but NO that was not allowed they made me have catsu curry witch was dry only and also made fun of my boys serious mushroom allergies

We visited the place on a Sunday, it was our first time. We loved it. They had huge portions (kids and adults both), though. Taste was great, would love to be back.

Awesome food, great service and ambience, always soul reaching.

The food was excellent and the restaurant were extremely helpful. The delivery issue was with the Just Eat drivers who never turned up. Although the order says it was delivered at 18.15 we actually picked it up from the restaurant ourselves at 19.30

Love this place and have nothing but good to say about it. Food is always too quality and staff are friendly and helpful

Very very bland with only a little sauce. Very expensive for just large pieces of what tasted like unseasoned pasta basically

Welcoming, personable, super efficient service and delicious food in a buzzing restaurant.

customer service is top tier , in particular a guy named Sam served us and had such a polite persona. 100% id go here again. Keep up the good work. many thanks GBK

Lovely staff. Well trained, humorous and surprised to see them genuinely put effort in. Food was clean and quick. I’d give the K dog a miss next time but everything else was on point. Would come back simply for the service. And they haven’t even made themselves one of the places that automatically adds service charge - fair play.

Love this place. The food is delish, the service is fab. Honestly just give it a go. You won't be disappointed...... 10/10.

Food was tasty and fresh. Would have been 5 stars but for the service. 1 of the 3 dishes we order we had to wait 10 minutes so we couldn’t eat together. Update: ordered takeaway, we had teriyaki chicken and chili chicken ramen. Was delivered promptly and both were tasty. Love the Wagamama containers too.

Amazing place to eat! The atmosphere is great and the food is even better. I would highly recommend the Tama squid.

Nice food, love the ramen’s, but like everywhere it’s getting expensive now especially if you fancy a starter aswell, especially since they’re tiny for an average price of £8. Nevertheless I enjoyed what I had thank you 🙏

Well packaged food stays warm. Quick and easy gourmet Italian, with well seasoned food and rich sauces. Fair price

Service was poor and with a toddler was more difficult waiting!! Even though the place wasn’t crowded not sure what was taking so long! Food was okay but the cheese cake was yummy!

Our server Josh was fantastic, great service. He helped us pick the best dishes and was kind and fun.

We really enjoyed our first time here. The staff were really friendly and we felt at ease with it all. We both ordered a burger and a shared fries as the burgers are a really good size. Was both very impressed with the speed and how delicious it all was. Wasn't pricy at all so will definitely be coming back thank you :)

Fantastic as usual with great servings and super flavour.

The burgers here are simply the best in the area. They have a lovely smoky flavour to them, unlike anything else. You can buy GBK branded burgers in Waitrose but they taste nothing like the restaurant ones. Oh, and it's not just their burgers - their Cajun fries and onion rings are also excellent, crispy and not greasy. Excellent food that keeps me coming back (we even get Deliveroo orders to my workplace as a rare treat!)

New experience for me. Loved it.

We had Pedro as our server and he made sure we were well looked after. Accomodated our need to have a table for a pram and gave great advice on what to order! Great service, thank you Pedro & Waggamamas!

The restaurant was busy but we were seated quickly. We were in a bit of a rush but sadly the waiting staff took the orders of tables who came in after us before they came to us. We ordered a range of meals/dishes and drinks. The dish i ordered I selected duty to it not having chilli listed on the ingredients but it was certainly spicy and my tongue and lips suffered (I can’t eat chilli!) The other dishes were lovely and the kids enjoyed their ramen and we all love the steamed buns and giozas!

Even though I'm a very picky lady when is about food, we decided to try Wagamama restaurant today and we spend lovely late lunch time there . The welcome and staff was lovely. Thanks to Callum for being so patient with us and mine 1000 questions about the menu, and for his great advice and smile! And to Michael if I remember his name well for the kind service. Generally all stuff is working hard and the service was very quick ( that was important for us because we had limited time to have a small birthday lunch with my partner) but you don't feel under pressure, so they make you feel cosy and relax. The food is not the topical style for me but it was tasty and we will repeat when we have a chance. The desserts were very teasty and good combinated especially the chocolate one with vanilla ice-cream was perfect for me :) Joy ( Radostina)

Got stuck under a air conditioning vent

This has not been delivered. The delivery driver told me he had an incorrect address. The address was not incorrect. He then told me he was outside. He was not outside. This was appalling.

Went for my son's birthday last night and they were very kind and attentive to all our requests. Lovely and fresh food. Cannot wait to visit again.

Great service from the moment we walked in. Food and drinks came to our tables very quick - quality was brilliant. Having been to other branches this bracknell branch clearly stands out as much better. Well done to the whole team at Bracknell. We will be back soon!

Visited here 2 weeks ago. My friend a 66 year old lady who simply loves Wagamama had food dumped in front of her by a somewhat miserable employee. No cutlery on table. None offered. Cutlery holder filthy with old food. When my friend complained about the quality of customer service she was accused of being a racist (she's Iraqi) and barred from the restaurant by the slightly bizarre manager. If your looking for fun times then please avoid!

Terrible food. We ordered two burgers medium rare and they were charred and burnt. The size of the patties was another issue we had, they were kids sized and you couldn’t even see the burger beneath the bun.

Excellent friendly service, great food, served nice and quickly. Interesting choice of toppings too…my son loved smashed avocado on his burger!

Dining here is always better than takeaway cos the food can get steamed in. The new additions to the menu are excellent. Keep innovating Mama!

Such a lovely place with a modern feel .with a complimentary super friend staff, this is a must place for wholesome food.very busy when visited .nearby is a good selection of shops and cinemas on your doorstep.

The grande I ordered, had no ham or chicken in it at all. The pasta is dry - no sauce. This was not a cabonara, plus the mozzerella was just placed on top. Sometimes the food is good but at others tis like no care or effort is put in. I ordered 2 grandes - I really should claim refund for both.

Over an hour and a half late if it stated a long wait for order we would have ordered elsewhere, the time changed 3 times, tried to cancel but couldn’t find how to do it. When order arrived it was cold so went in the bin what a waste

Much better then the one in reading oracle

Absolutely zero gourmet quality about this experience. Order at the table via QR code, disinterested staff, cold fries and zero atmosphere - and not cheap! Really disappointed. Save your money and go to MacDs or Five Guys.

Food was lovely as always and wanted to take the time to say how lovely all the staff were especially the lady who served us today. I think her name was Evelyn she was warm and attentive - great service :)

Quickly served at lunch. In and out in less than an hour. Food is good as always. Always happy to visit Wagamamas around the country

Went to eat on a cold windy day The restaurant was busy and I was asked to wait outside in the cold. I asked the manager if i could wait in the warm as i am 64, permission was refused so i left to eat elsewhere. Manager of Breknel branch needs training in hospitality.

The restaurant was really nicely designed and lit, with truly lovely staff. Everyone we encountered was super welcoming, friendly and helpful. Our waitress was so sweet, we didn't have the heart to tell her how bland the food was. To be fair, the fresh juices and chilli squid were very good, but our ramen was truly lacking in flavour, almost like the broth had been super watered down. The chicken in my son's wa overcooked and unseasonal, which was disappointing. The Korean brisket in mine was very tasty but there was so little of it. The kimchi was lovely also, but even with the addition of both of these strong flavours, the dish overall was really underseasoned and lacking umami. My husband enjoyed the pork belly in his bowl, but again commented that the dish was very bland. None of us finished our main dishes and we left really disappointed. The reason for three stars is the fabulous staff. Whoever trains their front of house should get a raise.

Worst restaurant in Bracknell. Just a small step up from McDonalds but at twice tbe price. Canteen style tables order at at the bar not table service. Only 3 items for starters one we wanted they didnt have. Not the best choice of Cocktails or even the drinks menu. Cocktail were off the menu as well. Poor service fries came out 5 mins plus after the burger. They seemed to be more interestedintake aways like McDonalds, than the people eating in. No one came and asked if oyr meal was okay, because i expect they know what the answer would be. Look at tbe kitchen staff from my seat and noticed they were eating and drinking cans of coke infull view of the public. Extreamley disappointed no wonder it was the only resturant in Bracknell that was struggling for customers

Unbelievably poor service. Ordering took ages as we stood at the counter ignored by the staff as they made milkshakes for Deliveroo orders. They didn’t even acknowledge us. You would hope that actually being in store would mean that you get a little bit of service. Sadly you’re made to feel like you’re getting in the way of the take away orders.

Its okay. Just like another wagamama. Crowded but customer services was good. Place is okay. Sitting very uncomfartable.and toilets were not clean.

I ate here a couple of years ago and I remember it as good, but not great. Fast forward to 2023 and a work colleague and I decided to order GBK via Deliveroo for lunch. They were doing a 2 burger 2 side deal for £22, so we had that. My burger with French fries was delicious - it's the best burger I've had in ages despite it only being a "Classic" - less is more in this case! The meat was beautifully cooked and the burger had a wonderful smoky flavour to it. Fries too were nice, they were only lukewarm but then they had travelled from Bracknell to Ascot via Deliveroo so that is to be expected I guess. I think I will have to go back there in person again and sit in with my fiancée, as it was a damn good lunch today! Full marks.

Ordered 2 spaghetti dishes Basically just pasta with very very little Bolognese sauce which with delivery charges was £20

Finally this restaurant seems to have caught up with the standards of the Wagamama franchise, the food is now good quality, and no complaints about the service either. Five stars.

Always good. You know exactly what you are going to get. Good food and good service and competitively priced.

Just eat service has been so poor today. It clearly says the restaurant doesn't start making your order until a driver is assigned but when trying to cancel it says as food has started to be prepared you have to pay the full amount even if you cancel. Shocking service

Always love Wagamama. Great comfort food ❤️

Food and staff were pleasant; however waited over 45 minutes for sides (tea stained egg), meaning our food was cold waiting to complete the meal. leave the ‘wholesome’ cocktails alone, they’re violent. stick to what you know.

To be honest wasn’t keen on having a burger on our night out but my husband was adamant. I have to say I was pleasantly surprised. Not your average burger, presentation was spot on too. Thoroughly enjoyed the ‘gourmet’ burger and the condiments were a nice touch. Definately will be returning as my husband was beaming when we left and as you know the saying the way to a man’s heart is through his stomach! Now I know how to keep my man happy when he’s hangry!

Prices have gone up, and the size of meals has gone down. Not keen on sitting next to strangers while eating, especially ones with no table manners.

Visited on Sat 7th Jan for my son's birthday. Made it clear on the booking (which I had to chase up), that it was a birthday celebration. This was not acknowledged at all, so that was sad for my son. Sat for ages watching the deliveroo orders coming and going. It was like sitting in a take away as a spare part. Food was dreadful. Sent an online complaint. Heard nothing. Avoid.

We got sat at a dirty table that seemed like it hadn’t been cleaned in centuries. I thought it couldn’t get any worse. The food came out burnt, cutlery dirty and have food pieces in them, glasses are dirty looked unwashed, as I was sat...

Went here last night and it seems the buzz is back. All the staff looked different from our last visit which was appalling. Looked after by all the staff while they were working tirelessly as the restaurant was busy and what looked like takeaway tickets...

We had a horrendous visit on Saturday 07th January. Initially almost turned away despite being almost empty, with only 2 customers entering the empty venue throughout the whole hour we were in the restaurant. 2 out of 4 meals not as ordered - had to...

Not only great food but also amazing staff! Susie was such a laugh and made us some great drinks as we chatted , Highly recommended.. Will be back just to see susie again if anything. Thanks for the cocktail!

food was great and cocktails were even better, susie was amazing and made it a meal to remember, the passion fruit martinis were great

A great Wagamamas with fantastic customer service. Always quick and tasty.

Pretty poor restaurant. Came in for a family meal, staff were bright and cheery, but food took forever to arrive, mains came 10 mins apart, and burgers although tasty, weren’t warm. No-one bothered to ask how our meals were, or if we wanted more drinks....

I popped in yesterday to have a bite to eat with my partner and mum and have to say we thoroughly enjoyed the food. Yummy burger which was cooked to perfection as my other half says! Even my mum whose first time at GBK was...

They add msg to the dishes so I always get sleepy and headache after eating the food but it's tasty enough and fairly affordable. It's ok in a pinch...