Frankie & Benny's New York Italian Restaurant & Bar - Oxford in South Oxfordshire

Solid choice for tasty, filling food. Good service, and great for takeaway as well. Handy before or after a movie at Vue.

Awful experience. We were 1 out of 3 tables in the restaurant. We waited 5 minutes to be seated. it took nearly 30 minutes to get our food where it was seen to be ready in the kitchen and the waitress kept looking at it but not bringing it to the table. the food quality was poor definitely not worth the price. would never go back

Rude loud manager, raising his voice to staff in front of customers. Food terrible, proceeded rubbish. Ordered a cherry coke, they brought over a can with a plastic glass. Kids milkshakes tasted off. Refused to let us use a voucher as a football match was on at the nearby ground. Apparently you can’t use vouchers during the game, which we weren’t at. Instead we paid full price because there happened to be a football match on nearby Both myself and my wife had terribly upset stomachs that evening so I’d question the food preparation, Avoid this place.

Food massively overpriced for what is was. All pre prepared, tinned and certainly nothing fresh. No warning when we were booking that there was a football match on nearby which meant there was a limited menu, my wine was put in a plastic pint cup and it all felt like a massive rip off. Massively disappointed - wouldn't recommend

They were quite under-staffed but they were quite quick with the drinks. Seemed quite friendly. Kevin looked after us well.

I am full of admiration for the team here. They have their 'match day' protocol down to a fine art. Limited menu but including a good variety meant food was served quickly and with a smile. 'The Boss' (according to his shirt) marshalled things efficiently and our server who I think was called Poppy was well organised helpful and charming. We didn.t feel rushed but were certainly aware how busy it was. Definite need to book on match days. Oh and by the way the food was great. I love their meatballs and enjoyed my very moist brownie. My wife enjoyed her ribs and was happy that they do a half rack

Appalling behaviour by members of staff. Taking plates away from your table when you are still eating the meal of that plate. Issuing the bill as soon as plates were removed and not moving away from the table until the bill was payed. Would I recommend this place when you're visiting the leisure park? Absolutely no way!

Amazing service by Kevin, and the food was amazing will be sure to recommend to our friends , cleanliness was up to the mark .

Amazing food and really friendly staff. I come during my holiday the staff was attentive and really helpful. Thank you team Oxford

Sono stata in vacanza ad Oxford e mi è subito saltato all’occhio questo ristorante d’avanti allo stadio, abbiamo deciso di provarlo, scelta più che giusta, cibi davvero deliziosi e fatti alla perfezione, personale davvero cordiale e gentile, per non parlare di Coco che è davvero emozionante averlo come cameriere☺️ Se siete nei dintorni non perdetevelo 😌

One of the worst meals I have had. We visited before Oxford United game. Granted it was very busy, but it is no excuse for poor food.

Chilled atmosphere Fast, efficient and friendly service very accommodating to menu changes Food was decent, big servings, good kids menu 👍

Came here recently for a meal, we have a tastecard so use this in Frankie and Benny’s, food was good and typical Frankie and Benny’s, we would return

We visited one evening and found that the staff were very friendly and the food was all pretty good.

The burger was good but the rest was pretty poor we all say the same so there must be some truth in it

On Thursday 8th October a friend and I eat at Franky & Bennie’s at the Vue cinema in Oxford.I was served, and tried to swallow, the toughest steak I have ever eaten. It was so tough that a lump stuck in my throat and I was five seconds away from needing a Heimlich manouvre, luckily I ‘vomited up’ the lump of gristle.The waiter, a charming young man, asked us how we found our meals and I told him exactly what happened. He said (and I quote) “The chef usually overcooks the steaks and they are not a problem”. There was no apology or offer of a second steak. I told him I would certainly never eat in your chain again.So this gives rise to two issues. One, you are serving virtually inedible meals and two your staff customer service training leaves something to be desired!I won’t wish you good luck in the future and I am posting this letter on Tripadvisor as a warning to future customers.Yours.