Frankie & Benny's in Cheshire West and Chester

Our server Michael (the tall guy) was amazing and made the experience a memorable one, very pleasant, funny and a good entertainer, the food was great quality and value for money

Was very disappointed with our meal. I had potato filled skins that were ok but very little cheese on them. My husband had chicken strips that were ok and probably the best starter. Main meal we both had lasagne. We have had this many times before but it has gone right down. There was hardly any mince meat in it. Was very sloppy with too much tomato and white sauce. The staff were very friendly. Our order was mixed up and we waited for garlic bread with our main meal that when it came was not cooked enough. Was soggy and not much garlic. Should have been crispy. Shame as it used to be so good.

Came for breakfast this morning. Food was good and Liz was amazing looking after us! Staff always go above and beyond to look after you! Thank you 😊

Dan at Cheshire Oaks saved frankies birthday, no thanks to Miller and Carter. Great food, great service. Thanks for having us last minute

Stopped for lunch here while shopping. We were seated and served drinks quickly and our server Beth was lovely. 10/10 food and service.

Had a last minute meal here and had a fabulous lady called Beth looking after us, so helpful and polite, made the whole experience enjoyable x

This spot is great for both visiting cinema and shopping Beth was our server and provided an excellent service very attentive nothing too much trouble. Food was great really tasty and service extremely fast

Lovely dinner post Freedome jump post Crimbo workout for for the kids 😂 Beth was so lovely and attentive, friendly & helpful throughout, even my 12 year old said how lovely she was ☺️, great asset to your team 🙌

Very nice, Welcoming and polite, also nice food. tell Beth this is my number 07544 662807. Harrison Neil Robson

Beth was great, and friendly, helpful and welcoming to us 5 lads. Thank you for being kind! Will come back for tea another time.

Lovely food. Would definitely recommend and will return. Great service. Beth was a great waitress. Very helpful

Excellent customer service, quick and always with a smile beth was a great waitress, would highly recommend

Really nice date night, great service and really nice food, would definitely come again Thanks beth

We visited here on Dec 30th for an evening meal with my family there were 8 of us in our group. We did not make a reservation as our trip was a spur of the moment day trip for my father's birthday, bowling etc, so we were not sure if we would be able to get a table. Firstly, our welcome was very warm and friendly and Francesca was wonderful she sat us all together as a family. The staff there couldn't do enough for us to be honest. Very attentive. Food was lovely not one single complaint from anyone in our party. Our waiter Kyle was excellent. I don't normally leave reviews but for this place I had too. We will re visit definitely. Thanks guys :)

We visited last night Thurs 28th December 23 after booking a 7pm sitting. I ordered loaded potato skins, and mac and cheese as a main. On receipt of my mac and cheese it was extremely dry so I asked the waiter if he could change it for the pasta and meatballs of which was delivered to my table. After a few hours and whilst asleep at around 2am I was woken by extreme cramps in my stomach. From this point, I endured extreme sickness, vomitting and wind from both sides well in to Friday. Frankie and Bennys was the only thing that I ate on the day in question, which surmises that I have been served poor quality, unfresh food which has given me food poisoning. I've attempted to call the restaurant but it does not allow you to speak to anyone. Not only did the quality of the food fall below expectations, but the subsequent illness I experienced was distressing. Being unable to reach anyone at the restaurant further compounds the frustration. As a patron, I expected better standards and prompt resolution when facing such issues. This experience has left me deeply dissatisfied and concerned about the quality and safety of the food served. I hope for a swift and satisfactory response to address these concerns and prevent similar incidents in the future. Outwith the fact that this completely ruined our stay away, wasted money on hotel and dining, I will off course be contacting and reporting the restaurant to the food standards agency.

Good food. Lovely staff. Lovely experience. Had garlic pizza by accident Which wS not ordered but when pointed this out so it wouldnt show on bill they boxes it free for us to Take home!

Awful staff, we were treated so badly they were rude and were commenting on how much we’d ordered and huffed at us when we tried to order more drinks. food is also terrible and rubbish value for money. Needs shutting down

We've just had the best breakfast with the Grinch. He was brilliant and the staff were so attentive. Thank you so much it was so much fun. The breakfast was also great value for money too!

Breakfast with the Grinch 10/10 Great morning was hilarious 😂 staff are all so friendly and work really hard. Staff can't do enough for you very accommodating and ensured children had a lovely time. Tables set out in preparation with lovely sweets and activity pack....

We had breakfast with the Grinch on Saturday, it was great. Food and service was perfect. The grinch was really fun my son loved it. Lots of extras on the table like activity sheets, colouring and sweet bags to make it special for the children....

Went for Breakfast with the Grinch on Saturday. We all had a fab time! The grinch was hilarious and the kids absolutely loved him!m especially when he robbed the tree!!! The kids even got to make their own reindeer food and had a bag of...

Went for breakfast yesterday it was great, amazing service good was great the Big one hit the spot would definitely recommend

Went to Frankie and Bennys on Cheshire oaks after Black Friday shopping with the wife and my 10 year old daughter - around 8:00pm After a long day, we was happy to be greeted at the door with a smile! Very friendly manager and waitress...

Honestly, brilliant from start to finish! Was recommended here by Travelodge where I was staying for work and it didn’t disappoint! Greeted at door by Danny the manager and served by Liz. Nothing was too much trouble. I have a mild dairy intolerance and the...

I had booked a group of 10 for a retirement meal. I had pre-ordered all meals, as there were a lot of us and had informed them of my husband's allergy to onions. Unfortunately onions were not listed as an ingredient and the staff didn't...

The service was good - hence the 2 stars rather than 1. The food was AWFUL. Came for breakfast and had poached eggs with avocado on muffins. One egg was under done but it was edible. The avocado was minimal but shockingly, it was fridge...

Went in for a meal. The food was definitely the worst I’ve ever had in my life. My starter (southern fried chicken) was so dry & just tasteless. Beef burger was tasteless, dry and over-cooked. It was served with chips and the chips were rock...

Great food and staff were all friendly and extremely helpful. Enjoy our dining experience and will return again.

We went after the Travelodge we were staying in stated we could get money off our our order we were greeted by the most happiest of servers called Becky who it was my birthday wished me the happiest of birthdays and stated I didn’t look...

Poor from start to finish. Wrong menu on the table to start. The loaded potato for starters were poor quality, not nice at all.didnt get a wipe after eating the chicken wings. My partners burger was cold ,and was returned. The waitress, Becky was great....

Really enjoy our weekly visits. Becky our server is absolutely brilliant and even remembers what my whole family have to eat and drink. Becky checks regularly to check we are all ok and that we don't need anything. We do miss the Meerkat deals. Fantastic...

My wife and I went for a post-cinema bite to eat and couldn't have been happier with the food and service. We've been visiting the Cheshire Oaks Frankie And Benny's over the past twenty years and have always enjoyed the experience without complaint. The restaurant...

We were served by Dan this evening and he was so lovely! Check backs completed, glasses were clean and the food was so tasty! Dan really went above and beyond to ensure our dining experience was top tier! Thank you Dan for making our evening...

Went about 10 years ago the atmosphere was amazing Italian 50/60s songs.so we decided to go this Fri 30th June.what a let down. The restaurant was bland white ceiling nothing else.chart music.the menu was woeful I didn't want to order anything but we had a...

Had the best meal, the ny giant pizza was to die for, service was amazing , quick and friendly would definitely recommend

Had a lovely meal here the other day. Staff were all lovely and very happy to help. One of the manager stopped and chatted to us to which is always nice - thanks Francesca. I will be coming in again soon 😀

Service was fine but app double charged us. They owe me £144 and despite several emails and evidence its been 3 weeks and they have not given us the money they owe us. Appaling customer service

Was served by the funniest man ever, so so kind and lovely! (I never got his name but he was really tall). My friends told him it was my birthday and he played the music and I got a brownie with a candle in it....

Ordered 2 mains and 3 sides. Had several comments about how much we ordered and was treated awful wouldn’t go ever again!

Had the bbq chicken pizza was ok. The staff were definately know how to work together. The waitress, Becky, was abseloutely lovely, she's definately a people person

Visited for my daughters birthday as a group of 8, service was painfully slow. Staff were polite and helpful but the 50 min wait for starters and another 30 for mains was too long. The food was very average and the waffle was literally dry,...

Was in the area and decided to try the breakfast. I can only describe it as cheap tasting cattle fodder. The big breakfast is actually a big plate but half filled with 2 different types of fried potato, cubed and balled. Why 2 ? Sausages,...

We went to the Cheshire Oaks restaurant after our film at the Vue. The gentleman server I found his attitude very sexist. Although he thought he was funny the jokes continued throughout our meal. We left as soon as we could feeling deflated. The server...

Had an evening meal here and whilst the staff and surrounding were good the food was nice but nothing special. The price of a soft drink was expensive which took the shine of things. But perhaps that’s the norm these days!

During are visit to Cheshire Oaks we went here for an early lunch. We were seated straight away and asked if we had any allergies, as we hadn't we were given a sticky menu to look through. The lady who served us was friendly and...

.Frankie and Benny's used to be a treat for us,a place we would look forward to going to on every birthday.Unfortunately over the years, we've noticed the food quality go down and the prices stay high.I personally had essentially chicken and chips for £14.I think this may be our last visit

3rd visit to Frank & Bennys in as many weeks today,This time I decided I would have a go at eating Vegatarian ( sorry not up to veganism just yet).our waiter Glenn was superb and was realy caring about the service. the food both of us eating Veggie / Vegan was amazing. for anyone attepting veganuary try frank & Bennys it was so easy.

45 minute wait for food and it wasn't that busy. Service was pleasant and the food was good when it arrived. We will return one day. The Berkhoffs

First time at Frankie & Bennys and was terrible. Ordered Bruschetta and it wasnt bruschetta, it was a piece of toasted bread (no oven or olive oil), and had tomato and onion. No garlic or basil/parsley, but had some horrible minty tasting pesto on the side which flavour clashed. For main got bland ribs with Bbq sauce, cold french fries and a rubbish, mostly mayo, coleslaw (no complaints about the corn on the cob, they got that right). The Mrs got a ceasar salad which looked stinking. Service was seriously slow so went to pay at the register, which was next to the kitchen and the kitchen was filthy. This was military grade food at restaurant prices. Wouldnt go back.

Good, nothing amazing but value, except for drinks, good staff. Hang on, this review has just asked for more characters... Erm...... It felt really American.... But they didn't say have a nice day. .... Thought i was gna walk outside and i was gna be in texas desert... But no..... Which is a good thing... Trump is a bit unapproachable... Just ask the Mexican people. Really stuck now... Erm.... Eddie the eagle is a cool dvd to watch..

Went her last Monday ordered cheeseburgers and chips and that is what I got served on COLD red check plates 1 cheeseburger with the smallest amount of lettuce I have ever seen and chips that where stone COLD presentation dreadful don't know how this place stays open

Food was really good. I enjoyed it thoroughly, and the server was quite efficient. The ambiance was ok. I think it was someone's birthday. As the generic Stevie Wonder birthday song was played, I looked around and could not see any happy smiling faces anywhere. Just a sea of heads rotating about on their necks.There are a couple of issues though...1. The majority of the food on the menus are either vegetarian and/or vegan. I understand that people have dietary requirements. SO DO I.Today's mainstream restaurants seem to be falling victim to keeping the non meat/dairy consumer minority happy. (I wish left-handers like myself were given the same generosity).I have no issues with gluten free foods either. As of the above, there needs to be a selection where people like myself, can choose something off the menu that hasn't been stripped of nutrients that MY body requires!2. The price of the drinks - I had one bottle of Corona. It was to be the ONLY drink I would have whilst there. At £4.99 each, that's a markup of around 400%. My fiance had a large fanta, which was £3.80. I think you get the picture now. So in conclusion...special occasions only for me. No more than once year, to give my self chance to save up for the drinks, and to ensure my body is topped up with essential nutrients prior visiting one of Frankie's and Benny's chain of restaurants.

Went yesterday dinner time for lunch Waited 10mins for someone to seat us the restaurant wasn’t half full, we ordered off the lunch time special menu our starters came which were fine, waited 30 minutes for our mains which we could see waiting on the hot plate for a good 10 minutes my wrap was cold the chips were limp and cold Trying to attract the waitress attention was a joke While we were there at least 6 people gave up waiting to be seated and just walked outVery disappointing seemed very short staffed and the staff that were there were very miserable

The food was great and so was the service. Becky, who served our table was wonderful especially since there were 13 of us. At the end did the night she brought out a birthday cake as well as offering to take a photo of the whole family. I had an amazing birthday there and would definitely recommend.

My son and 7 friends went out to Frankie and Benny's for a meal before the cinema. It was the first time they'd gone out as a group and were using the 'Date Night' offer code. Michael the waiter took the time, on what was a busy night, to talk to them about menu choices to ensure they ordered according to the offer. He had the perfect approach towards young teenagers and they had a super evening. Would recommend to all parents when organising a meal for their teenager and their friends. Great value for money too! Thank you.

Being a regular visit when we go to the cinema imagine myu disappointment on this occasion.We've never had a bad meal or service at this particular branch but we have now.Granted it was getting busy but there were plenty of tables still available.Ordered quickly then seemed to wait longer than usual for our meals to arrive.When they did my wife's was fine but I was to discover that though my fries were piping hot the accompanying burger was cold. The bun, pickle, everything. Didn't even get a bite as it didn't feel right when I picked it upUnable to attract attention of staff decided to just have the fries before they to went cold.Will try somewhere else in future

Overpriced for what you get even with a 2 for 1 meal. Food was pretty decent but a family of 3 still cost over 40 pound for 3 drinks and 3 meals even with a 2 for 1. The Budweiser was absolutely horrible like the pipes had never been cleaned. Joseph was good as was the chicken parmasano

Had breakfast here two days in a row and a couple of cocktails at night. Friendly staff and good food. Biggest plus for me was you can pay on your phone and go, biggest negative, OJ is rather pricey for what it is, won't stop me going back

A busy early evening midweek visit. There was definitely not enough staff on as they were running around from table to table trying to cope. We were seated right away but slow to take the order, ordered the meals and drinks, drinks slow to arrive.. Now to the most important bit, the food. Well as my review title says..below average but better than poor. The burger was ok but there must have been a potato famine recently that I was unaware of because that’s the least amount of fries i’ve seen on a plate EVER, anywhere in the world, absolutely pathetic. The pasta meal was somewhat bland and only half was eaten and she did well eating that much. Not once during the starters and meals did anyone come over to ask if we needed anymore drinksAt the time of writing..Trip advisor reviews for this restaurant are 358 average to terrible reviews out of a total of 719. Management take note and ask yourself WHY?If you are understaffed close off some of the table areas, don’t let as many people in. It maybe good for profit having as many customers as you can but not for the dining experience and your reviews might improve. With so many average to terrible reviews customers will not return. definitely not worth the money. On another note. Why do some parents of young children allow their young kids to shout and whine through the whole evening. Do they not understand that it’s a RESTAURANT and not play school. On another table a baby was screaming the whole time, screaming when we got their screaming when we left. I could see one of the chefs in the kitchen unhappy about it and was doing screaming impressions of the baby. I know a baby can’t help it but parents come on! have some respect for other customers and get a baby sitter. don’t subject everyone for an hourIf any parents out there think i’m over the top.....a baby’s scream is 120 decibels, the same as siren or a rock concert (threshold of pain)

Service was very slow and there wasn't much about it, waited agers for drinks, waitress wasn't around to ask for sauces or extra drinks. Food was okay but pizza was very doughy, paying the bill took about 20 minuets as no one was around, glad we had 241 as wouldn't have paid what we did without. Won't be returning anytime soon

We ate here last night and were told about the new menu, waitress recommended the pork chop and we weren't disappointed! Amazing addition to the menu we will be back for more.

Came here for breakfast two days in a row .. 12/13th October. Fantastic meals & great service. Will definitely be trying our one closer to home.

Ive been meaning to write a review for the last few weeks following my trip to Frankies for breakfast last month. I just wanted to say a massive thank you to Liz who did an amazing job at serving us. Ive been served by Liz as a few times now and she is so polite, friendly and welcoming. Her knowledge of the menu is excellent and nothing is never too much for her. she was very accommodating and we were never waiting around wondering where she is. I look forward to returning back to the restaurant again soon for some more tasty food. Thanks again Liz!

Service was very slow, was constantly looking at the waitress trying to get her attention but seemed she was avoiding us, however she did seem to be the only member of staff available and the restaurant was quite busy. Cocktails took ages to arrive and when they finally did they tasted like the juice had gone off but they did kindly replace them, however the second lot tasted the same, we did not drink them. Also we waited 40 mins for food to then be told the ticket had been lost and would be another 10 mins. Decided to leave without eating.

Had dinner Sat night and breakfast sunday morning food was great both times and the service was excellent

Wanted quick bite to eat as we had been shopping on Chester Sealand Park.

Very busy. All staff where amazing. Service was quick, efficient and first class. Food was fast, hot and absolutely delicious. Thankyou. We used a groupon voucher. Great value. We had trouble redeeming our voucher (our fault totally as first time we had tried it). Staff where so patient, helpful and understanding, thankyou.

Very quick speedy service. Good food. Staff helpful and good with the kids. Good for a quick meal after a hard day!

Another lovely visit great food, nice and hot and excellent service again from Daniel. We pre-booked as it gets very busy. We were fed and watered within a hour and just left to relax. They do a take out menu and deliver. Excellent visit again we will see you again in November

There were three of us in the party I very rarely have a cooked breakfast so this was a treat, I had an ordinary breakfast (no toast) the other two had a vegetarian breakfast (with toast) The third had pancakes and a sausage! We also had tea and fresh orange. The service was very good and friendly, The food was adequate nothing outstanding but in fairness met our needs. We tried to use our Blue light card for a discount but we were told the manager does not allow its use for breakfasts.( We have used it for breakfast before at other outlets) Can't work this out!

We opted for the family feast. It is great value. The food was reasonable and there was plenty of it. The service was OK. Very friendly and the food was served quickly.

Mike was ace, had a great laugh and made our experience even better. Helped us decide what to have. Funny and efficient. A true credit to the business. Thanks mike.

Mike was great and made us laugh, he’s got great banter. definitely deserves a pay rise and will definitely come again!

Go here a lot to celebrate birthdays with a group of friends. The staff are always so friendly and remember us! Liz and Becky can't do enough to ensure we have a great time. I can't recommend it highly enough.

We came here with friends for a few drinks and a meal. The service was excellent, our waitress was Amy who was very knowledgeable about the menu and made us all feel welcome. We had great food at a good price.

Saturday evening at Cheshire Oaks. Didn't fancy most the Italian / Mexican etc places, fwife said "There's Franky an Benny's," Ordered a pizza and a chicken burger and decided to sit ouside beacause it was a warm evening. Mistake. The location is awful.

Really disappointed with our meal here. We normally enjoy Frankie & Benny's but this was very noisy, everywhere looked and felt in need of a deep clean and the food was average with poor customer service

Service very slow to busy standing around talking. Ordered the breakfast. The sausages were burned liked fried & hard both ends. The eggs were undercooked but burnt some how. The beans portion was about a table spoon. The bacon was rock hard and could of broke my teeth.

Due to its great location right next to Travelodge hotel we eat here for both mornings of our stay at Cheshire Oaks Outlets. First morning they didn’t have hot drinks that wasn’t an issue my wife had kids breakfast (cereal fruit skewer and drink with side of toast. I had Breakfast Stacker was great. Great service and a great price so returned again next morning.

Absolutely couldn’t fault the service we received tonight. Our server Daniel was an absolute superstar dealing with all 65 of us. The food was gorgeous, the organisation was outstanding. The manger was also fabulous with us. Lots of happy parent and children. Thank you. Nothing was too much trouble. Excellent.

Service was very slow . Food was ok but some of our dishes arrived cold . I wouldn’t recommend it . We were very disappointed with the service which was why the food wasn’t as hot as it could have been . We paid a lot of money and nobody really enjoyed their meals .

We visited early evening for a drink before heading off to the cinema we were served by Alice who was fantastic very friendly and chatty. We asked about closing times for meals and she said it would be fine if we got there for 10.30pm after the film finished.

We came to F&B; for tea on the way back up to Preston from Wrexham. The restaurant was really busy we were seated almost immediately. Our order was taken quite quickly by Amy. Who had been tending to everyone else also smiling away and being professional to everyone. Food was amazing. Really couldn't fault anything. Amy was really friendly and approachable and acted in a timely manner to our needs. Overall great place to eat.

I've had a few bad experiences with frankie and bennys in times gone by which was why I didn't want to visit this one but the Mrs did.

I was so happy with the service today! Liam the bartender was absolutely fabulous our drinks were perfect!! And he had a lovely smile and made me and my family feel very welcome. Our waiter Amy had a perfect attitude for her work, our food was amazing and was on time. Amy gave us everything we needed asoon as we asked for it. I would advise anyone looking for a family friendly place to eat to come here!! Thank you so much Liam and Amy x

The whole experience was one to remember the waiter made the evening for us he was efficient and highly amusing without going over the top meal was enjoyable the only down side was the toilets nice and clean but not very accessible for the member of our party who is a wheelchair user

Decided to go for walk to our local F & B’s with my daughter as her dad was out and wanted to treat her. Had lovely meal and the lemon & cucumber mocktail was delicious! Good gluten free choice and their gf sticky toffee pudding was to die for, even the fussy daughter tried it and thought it was lovely!

My husband and I were seeing a late night movie and they were closing in 15mins and we weren't going to be those people that go into a restaurant at closing and order food so we were gonna see about take out instead so they could close. The waitress Amy was so kind and told us to come in and sit. She sat and spoke with us for a min and really made us feel like we weren't a bother at all. She got us anything we needed and made our experience a pleasant one. Thank you Amy for serving the late night Americans.

Great food but feel like the a bartender be Moore helpful from the waiters , can’t remember the name of this guy , small blonde guy with a nose piercing look like 16 years old lad . I would like say a thank you for all your help !!

My husband and I were seeing a late night movie and the restaurant was closing in 15 mins. The waitress Amy let us come in and eat instead of turning us away. She was helpful and kind. She sat with us for an moment and made us feel like we weren't a bother at all. Thank you Amy for serving the late night Americans

Came in yesterday for dinner and the restaurant was packed. Nether the less we got seated straight away and didn’t have to wait long at all for our food - food was delicious and service was excellent.

Had a lovely breakfast here with family was delicious highly recommend this place. Staff were amazing to especially meg lovely pleasant an made us feel very welcome thank you. Will definitely be coming back.

Went in at 10 clean tidy and no wait to be seated food as expected. The lady who served us was Amy she was polite friendly and appeared to be on her own. Amy coped brilliantly. Had the patience of a Saint with other custonerds. Amy thank you your pleasant demeanour and friendliness were much appreciated

Friendly efficient service helpful with submitting voucher codes Liz is always sincerely attentive. If there is a problem in my experience it is always taken care of right away and happy to sort out anything you want adding or removing from your dish

Popped in today to have lunch with my sister in law, we had Liz as our waitress, she was very attentive and made sure we had everything we needed with our meal which came out quickly. We will definitely be back.

Last minute decision for food before the cinema. Not great to be honest, it felt like Mac Donald’s with plates. No care taken with presentation. Staff nice though.

Partner and I went to Frankie and Bennys today. From the moment we arrived our waitress Becky was very welcoming, friendly and bubbly and continued to be throughout our visit. She gave great recommendations from the menu especially the toblerone cheesecake which was delicious. Throughout Becky kept checking to see if we were satisfied with our food, service and was always on hand when needed a refill with our drinks. Very enjoyable experience thanks to Becky, looking forward to our next visit already.

Had a lovely breakfast , was nice server by a male manager who was so friendly great with my little boy definitely be back xxx

We visited here as a family of 6 on a busy Saturday evening with 4 children aged 7-12. Despite them being quite full we were seated almost immediately.

We as a family of eight visited for lunch on Thursday afternoon, from the minute we walked in we where made to feel so welcome,we hadn't booked but nothing was to much trouble.