Francisco Lounge in Mid Sussex

Booked a table for a special occasion when our family was visiting us. We previously had a few decent visits to the place. It was Monday night and the place was not busy at all. We got our drinks and then the waiting began....if 5 tables were occupied in the place, I am overestimating. Literally no food was coming out of the kitchen. I finished my glass of wine and I m not a quick drinker and still nothing. I enquired about our orders and were told that our table is next. It took an hour to finally get our dishes, which were rather small. The buttermilk fried chicken was tasty and juicy but I got a tablespoon of coleslaw with it. Someone else ordered the steak and I have never in my life seen such a small piece of meat. Nasi Goreng was decent. It was also a Monday night special and our orders created a lot of confusion what counted as special and what not...the waitress was kind and tried to rectify the hiccups.

Service is quick, order from the QR code at your table. This makes the whole ordering food etc easy. The restaurant has a good atmosphere as well.

Great food, fast friendly service and very reasonable prices

We went in at a Saturday lunchtime. We were seated but others arrivibg after us were then turned away even though there were tables available as they had a delivery arriving so wouldn't be able to serve them. Why would you have a delivery during what must be one of the busiest times of the week? We ordered at the bar paying separately but straight after each other. The other person's food came out and they were more than halfway way through and I still hadn't had mine. We asked the manager if it was coming out and got told it would be on its way. When asked how long pointing out that we would like to eat together I was told not to raise my voice which I hadn't. We expressed our disappointment at the service and there was no acknowledgement or apology for it. He really should have been offering to go chase it up and when it is clear people are on the same table it is generally expected food to be brought out together. When my food came out it was mediocre at best, completely snoothered in sauce and I have had much better for less money. All in all the place seemed poorly run and I won't be returning.

Lovely place. Quirky decor, good food and great service.

It can be hit and miss with food, but always friendly staff and busy. Good for families and dog friendly Ordering is done via bar or Web Qr code

Ordered Lounge Breakfast which arrived fairly quickly, nothing was hot as if taken straight out of the pan, all only fairly warm. Mother in law ordered Lounge eggs, both yolks were hard boiled. Serving staff, provided 2 new poached eggs, in a small dish. We were thinking this would be our new favourite place to do breakfast, but unfortunately we will be looking elsewhere.

We love going to the Francisco lounge. Great food, great atmosphere and fab attentive staff. We know Sarah (asst manager) from her last restaurant, so it was great seeing her now working at the lounge! 10/10

Lovely stop for a coffee - friendly staff and service. They have a lovely open window and characterful decor for a restful stop, good coffee too!

First class staff, very professional

Great place, really like the atmosphere and the choice of drinks on offer, can't say anything about the food as we went there for an afternoon coffee. Good variety of hot and cold coffees, I also liked their selection of non-fizzy drinks. The pink lemonade was a treat to my test buds and a pleasant way to hydrate on a hot, sunny day. The staff was friendly with just the right amount of presence and interaction without either being too much or too little. They were prepared to accommodate my preferences which added that person centered element to my experience (thank you 🙂) every service provider is going after as it makes all the difference and brings people back, What a breath of fresh air in our busy days. Would visit again when back in Haywards Heath. I had the French latte and pink lemonade, my pastry had the tonic espresso which I also tried and liked very much.

Exquisite food, friendly staff and reasonably priced! A range of different food items, including burgers, pan-Asian inspired and Caribbean inspired food. Would totally recommend!

Cute little place in haywards heath. Great variety of food with both a whole vegan and gluten free menu. a little expensive but really delicious.

Great coffee, service and atmosphere

I've just had lunch here to celebrate my birthday with close family. It's a place with very pleasing surroundings and the food has been very well prepared and served by pleasant and helpful staff. Thanks to Joe for being particularly helpful and accommodating. I'm already looking forward to my next visit.

Love the food and atmosphere in here, really good for young children, lots of games/books/toys to keep them busy. Always feels very relaxed and welcoming

Best iced Latte in town Sunniest spot to chill out at And super friendly service Def recommend 👍

A bit pricey, but the best sausage bap in town.

As someone who doesn’t like alcohol or fizzy drinks, I find myself drinking a lot of juice when I’m going out for food. I hate when places put freshly squeezed orange juice on the menu and then serve you something that’s clearly from a carton. This felt particularly annoying when I visited the Francisco Lounge last week and ordered a glass of freshly squeezed orange juice for nearly £5 only to receive something that tasted like long life juice. I was even more irked by the fact that the menu also has other, non-fresh orange juice on the menu for half the price.

Great Sunday brunch here. Reasonably priced, good quality produce and prompt service. Coffee was very good so I had 2

Amazing staff, Amazing atmosphere, great food at great prices. We come twice a week without fail and have the same table all the time. If we can sneak an extra visit in we do. We would not go anywhere else for our coffees and pastries or anything else we fancy. You always get a service with a smile!! Come and try it for yourself!!!!!

Lovely experience. The staff were really pleasant and helpful. Especially Hannah. The foods and drinks came quickly and very good I knocked my drink over and they were soon on it . Cleared up and replaced in a trice. Definitely will be going back. Made my son's birthday lunch a really special treat! Thank you

We keep trying to buy back into all that Francisco’s has to offer but is is just not what it was ! Service poor at best, staff disinterested. Very few customers in the evenings so no real reason to ‘ forget drinks’ nor slow service. Menu boring as never changes - what about some specials ? Come on Lounge Group - get some happy staff and management back in there …

Half of food from manu was unavailable on Sunday lunchtime..

Went on a Tuesday night when it's 2 cocktails for £12. Only had a choice of 2 as didn't have ingredients for the others. Not impressed!!

Service and staff were excellent, food adequate atmosphere was comfortable

Nice combination of comfortable lounge chairs, dining table and chairs and a bar and stools.Theres no excuse not to rest those legs and get some refreshments from their mouth watering menu. Enjoy!

It was much second time eating here. The actual place and decor was good and appealing. As its half term, there was a *VERY* limited amount of choice. Perhaps on a friday night they could have been a little more organised. When my plate came there (Nasi goreng) was more jalapeño than rice or anything else. I would say about 20 jalapeños... (5 would have sufficed). the food was mediocre and nothing to boast about, I've had better from a supermarket!! I was also still hungry (perhaps it was because I didn't want to eat 20 jalapeños;-) ) .. the staff were nice but you don't get much engagement as you order through the app. It's a terrible concept (just my opinion) that I know many places use, but its not good for a dining experience. Unlikely to go back. .

More than happy with the taste and quality of the food, very happy table! 😀

Good selection, good service, and reasonably priced

I've been here once in the evening and once daytime. It doesn't seem overwhelmingly crowded. The place has plenty of comfy seats so you can easily snuggle up relax and soak up the good vibes. Their non alcoholic cocktails are great as well.

Really yummy food! Been here multiple times and always have a good time

Great restaurant bar, went with my husband whose in a wheelchair and staff were very accommodating for our needs. Food was fantastic and great service

I loved my food at Francisco Lounge! I would always choose place that got healthy options like this bowl. Thank you, would definitely be back

Milkshake was lovely how ever the fry up came pre seasoned with way to much pepper and the butter chicken was very dry and was not very nice however the place is nice the staff are friendly

Lovely place, great staff, great food, wonderful atmosphere 5⭐

Came here on Sunday morning for brunch and was nice and relaxed. Quiet then would have expected. Food came in good time and was some good things for kids.

Loved this place and the food was really good.

A good range of tasty vegan food. A nice range of drinks, if a little pricey. Service was very quick. The servers were very friendly and accommodating. The place is very attractively and quirkily decorated, spacious with plenty of seating, and is a lovely place to spend an evening with friends. Please note the toilets are upstairs, not sure if there is a disabled toilet on the ground floor.

Superb place, very San Fran indeed.

I like the environment here. I look forward to going again

Excellent service from start to finish...great staff and delicious food 😋

Just stood for 5 minutes in front of the big sign telling me to wait to be seated. The place was virtually empty and there were staff faffing about at the other end of the bar but none of them seemed to find it necessary to come and greet me and find us (self and 2dogs) a table, so eventually we left and I had coffee at Caffè Nero, across the road. Won’t try again.

Mother's day brunch, will be going back for an evening out there

Love this place. Great food and drink, great atmosphere and great staff. I love it so much that i go twice a week every week.

Thought I'd give this place a go as its local and looked interesting. I liked the decor and the atmosphere of the place. I used the app to order a burger meal and a small soft drink. The chips were cooked and seasoned to perfection, I just wish there were more of them! The burger patty was tasty, and I liked the fact that the vegetables and brioche bun tasted fresh. My only minor complaint would be the squeezy ketchup bottle was messy and not closed properly and one of the waiters appeared to be a little messy looking & too loud (no need to shout across the room). I'm looking forward to coming back to try out the other dishes. Glad to have another great place to eat out in Haywards Heath. 17/06/23 - Tried the Full English and it was divine! Best FE breakfast I've had in a while.

Had a great time at the quiz on a Wednesday, staff were great, quiz host was fantastic. Service and atmosphere was great on a Saturday afternoon too! Food was ok, wouldn't recommend the Lounge eggs as comes with very little anything for the price. Lounge breakfast looked good and drinks were amazing.

Great place, with a good vibe. And smashing coffee ☕️

Amazingly warm welcome! Lively, positive atmosphere. The maître d’ is incredibly welcoming and generous spirited. A trip to the Lounge will definitely brighten your day! You and your guests will be very well looked after. It’s unique. Thank you!

Such an amazing and relaxing place certainly will be popping by again

We have visited before however service and food quality has declined since it opened. Today it was relatively busy but the guy seating customers had a very negative attitude. Two ladies who found themselves a table without waiting were greeted with "I see you decided to ignore my sign then". They apologised saying they hadn't noticed and asked if they could still have the table. Our food, two sandwiches took quite a while to arrive and were bland at best. Disappointing, hope it was a one off.

Good place offering quality food fairly priced, and a lively atmosphere. I love the quirky, fun deco, and the location is perfect too for a work day out and for running errands.

Friendly staff, good menu, nicely decorated, sides could be a bit bigger

Excellent food and staff, easy order via barcode. Dog friendly, including treats!

Great food. The nasi goreng was very good as were the burgers. The service was slow though, and they got the order for the chicken shawarma wrong three times. Getting drinks is easier to go to the bar but even then it's pretty slow. Happy to return though, menu is varied and the food is good

Nice place, you can order from your phone. Loads of vegan options.

Nothing to right home about standard expensive chain fare. Ok if you get a good deal greater than half price I guess. Small portions to. Decent service and restaurant looks nice and modern I guess.

I have popped into Francisco Lounge Haywards Heath a few times for breakfast or lunch and found it to be very pleasant and enjoyable. Last night however we booked in as a table of nine for an evening out. My primary complaint is not being warned when we booked that almost the entire restaurant was booked by a large party for a private event involving a quiz night. In consequence, placed in the middle of all this we couldn’t hear ourselves think and our attempts at conversation were totally drowned out by the quiz master. We really should have been told in advance that this was happening and given a choice. I know they had a great night which is super - but we didn’t. I was also disappointed in the food ( which has previously been good). Last night my chicken was dry, my husbands smoked salmon had an odd pre-frozen texture and the desserts we ordered were incredibly small in portion size. Upon seeing them the rest of our party decided not to bother ordering them. Sticky toffee pudding was dry with virtually no ice cream despite great flavour. The cheesecake portion my friend ordered was minuscule. Sadly drinks were poor too. I had the worst mojito I’ve ever had - it was completely tasteless and I’m not sure what tonic was in my G&T, but again it was tasteless and it totally drowned my gin. Please bring me my gin and the tonic in a separate bottle so I can make my own choice ! No lemon either. All in all a poor evening. I’m sure I will come back for coffee, or soup and a panini, but I won’t consider returning for an evening out again.

Lovely staff, delicious tapas! Ordering from your phone... everything just works!

Very enjoyable meal - it was a quick in and out for us but we plan to visit again when we have more time.

gets better and more friendly every time I have visited

Great interior decor, nice staff

The lady who greeted us was lovely. Very helpful. The whole process of ordering via a QR code worked well but we were told we could also order at the bar too. Drinks came out quickly and food soon after. Very pleasant and relax visit. They were out of stock on the vegan cake I wanted sadly. Good vegan options although I wish they would bring back the vegan hot dog.

Lovely impromptu lunch on Friday

Delicious food. Super easy to order online straight to tablet. Definitely recommend for a good brunch.

Great food and service. Menu had an excellent variety, and we had a nice time. One small comment would be the table height isn't great for highchairs (too high in comparison!)

We went in for a quick bite, but then decided to have breakfast. The service was pretty quick for being full up and the gent who greated us had a great sense of humour. Great full English. Thank you for accommodating us with pushchairs.

This place has really improved. When it first opened the menu was ridiculous either American, French, Asian, Italianx, India styles all competing and nowhere can do everything without it all being mediocre. The menu has now been simplified and the food was good quality and value

Great new year's eve quiz for the kids - thank you!

First visit to this restaurant and I was impressed. Staff very friendly and welcoming and food was excellent. It's a little on the expensive end but then you do get what you pay for and for all of the above reasons, it's well worth it. Thanks for a lovely lunch.

Half term very full not enough staff. The staff were amazing considering they were under so much pressure. Ran out of food some dishes not available. Would go back as I had Lebanese falafel which was lovely.Healthy and fresh.Staff helpful and friendly. Would recommend.

So much on the menu didn't know what to choose! Liked ordering from phone straight to table too. Should be an option to tip at the end of meal electronically too.

My first visit here. Food is to me somewhat subjective, what appeals to me may not be to you so this is a very general review. We just had breakfasts both the large and ordinary plus an 'allergy free' one for our celiac family member. Our breakfasts were ordered and paid for using the phone app at the table however the allergy free one has to be ordered at the bar and paid for there so be aware. The quality of the food and quantity were good in all cases. My large breakfast was 2 eggs, 3 back bacon, grilled Tomato, black pudding, 3 hash browns, mushrooms, beans (I declined these as they are the food of the devil), two sausages and 2 toast. Tea etc was taken at a separate cost. My only slight annoyance was the sausage it was a very fine cut and I prefer a more coarse cut traditional style . Otherwise all was good the hash browns were crispy and the food was warm. Service was wonderful, polite, friendly and helpful and a real credit to the place! Perfect for a working breakfast meet up, early meet after the school run or just a morning social. I will return but try a later visit and sample the beer !

Good ambiance. Not too loud and food was good. Loses a star as the table was not clean and I had to ask for it to be, which they promptly did.

Went here after going to the harvester and seeing a rat and needless to say I wished I come here first the team are lovely and the food is amazing thank you!

Nice range of lunch stuff here and a brilliant hour spent with a good service from the Lady on duty there at the time, first time here but all good with the lunch items bought and had, would come back here again when next in Haywards Heath.

Another lounge, another nice place to go. Tried 3 or 4 lounges, this is another success. Delicious food and pleasant staff. Lovely combo

Wow-eee! Superb breakfast, so superb we would have ordered double the amount if we had known. Will definitely be back for more, chef can cook!

Nice big restaurant order from app, quick service very popular

Great place for breakfast and lunch or even just meeting up with friends

This place Deny us (me and my daughter) a place to seat for lunch, because they only have place for 4 people!!???!!! Disrespectful and rude and not intelligent managing because how they can calculate how much I would spend in a lunch or if 4 people only wanted coffee!!??!! Don’t recommend at all

We visited this restaurant yesterday afternoon for a late lunch. The service was polite and we ordered quickly. However the food took much longer than expected to arrive and each main course was lukewarm, which was disappointing. I would have sent mine back to the kitchen to be reheated, but as it was a rare steak it would have returned overcooked. Such a shame as my food experience of other branches of this chain has definitely been better. Maybe chef was having a bad day in the kitchen or the waiting staff forgot to bring us our order in a timely fashion - who knows? But overall it was a disappointing experience.

Usually great service but today, awful. Got told they were seating people behind us in the queue first because we were only a table of two not a table of four and there was only a table of four empty. We left. Sadly after 15 or so good visits we won't bother again. Not customer service at its finest.

Birthday meal for my son. Really great atmosphere. Food was tasty and well presented and tasty.

Staff very friendly. Good food and atmosphere

Really good food for reasonable prices, interior was quite atmospheric and cosy. Good wait time for food, definetly recommend and I will be returning

Visited today lovely welcome from a lovely lady at the door as we walked in visiting with my mum we had an amazing delicious breakfast together . Thank you 😊 great service and atmosphere.

Really enjoyed my evening there and had really good food

A very relaxed bar/restaurant with good service. Good atmosphere and well worth a visit.

I have been twice for breakfast/brunch and it was lovely. Staff super friendly

Had a late lunch here this afternoon. Got a very warm welcome from the lad behind the bar which was very much appreciated. We both ordered flatbread, I had the new Lamb Shwarma one which was delicious and my friend had the Beetroot & Crispy Chickpea one which she also said was lovely. The place is fascinating. .. great decor and a really great place late afternoon. Looking forward to going back 👍👍👍

Everything apart from the acoustics are fabulous. The sound level is atrocious. Don't go if you want to talk. Following up on the reply.. the hard furnishings everywhere mean sounds bounce off and affect everyone. My office at work had a call centre like this, so customers complained of the background noise. Bringing some soft furnishings in reduced the problem. Hard floors and hard furnishings produce an acoustic environment that is not conducive to conversation. Similar to when you move into an empty flat.

Good food, sensibly priced and tasty

The food is usually good or very good, for our visit yesterday it was superb!! The team are always lovely, really care about your visit and experience. We have our favourites but they’re all a lovely bunch. Highly recommend!

I had a great breakfast/brunch while I got on with some work. The staff member serving me was very attentive and got me a pen 🖊 when i needed one. A good experience and the place had a great atmosphere that I wasn't expecting.

Wonderful food for reasonable price.

Lovely comfortable friendly lounge

Really good food, good drinks selection,cosy atmosphere and spacious enough. Nice touch - it is Dog-friendly.

Great new restaurant a welcome addition to the variety already in Haywards Heath but this one is a little different in a good way. Reasonably priced for the quality of food and service is friendly and straightforward ordering from the table via qr code if you wish. I’ll be going back

Francisco Lounge is very much like Alcampo Lounge; same menu but it has a slightly smaller footprint. So you can expect the same good quality of food and service here.