Based on 1.106 opinions finded in 2 websites
Based on 1.106 opinions finded in 2 websites
Nº 1192 in 1309 in Cheshire East
Nº 233 of 253 Other cuisines in Cheshire East
Opinions
Lovely atmosphere. Food came out quickly and was delicious Dave the manager made sure we had everything we needed. Excellent service all round. Will be returning again
bagpusslyn . 2024-09-03
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Quiz is amazing, great host, questions and amazing company! Only my second week here but will come all the time - we are team double trouble
Kelly F . 2024-09-03
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Lovely food and only £10 for the big meals,we had burgers crown and seabass very yummy. Jess was a great waitress. Will be back again.
Amy T . 2024-09-01
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Called in for lunch with my husband and daughter,was welcomed by the staff. I ordered a Sunday lunch and was offered extras which I couldn't resist the cauliflower cheese & pig in blankets which and both lovely extras.My husband had the large mixed grill cooked perfectly and my daughter had Mac & cheese with extra cheese and swapped salad for chips Everything came out quickly, & cooked perfectly Staff were polite and friendly,and everywhere looked clean and tidy,another lovely visit
Maxine O . 2024-09-01
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Kim was absolutely wonderful, couldn't do enough for us! We'd come back just to be served by Kim again! Food was really tasty, great value for money and served very hot, which is amazing and seems to be a rare thing in some places!
laurawild2016 . 2024-08-30
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Very friendly staff ,quick service and amazing food. Can't recommend this place enough for families .great offers on food and drinks
kelly d . 2024-07-04
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had all day breakfast today at four eagles hungry horse Crewe. meal was very good. well presented, hot and delivered very quickly. we were served by Megan, with Kim & Molly our chefs. quite a regular at the four eagles and would recommend it. good food good service, cracking value.
John D . 2024-06-30
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Called in with a friend on the spur of the moment. Was served by the lovely Jess. Our food was cooked on the day by Molly and Andy, well done, the food was excellent, I had the salmon with jacket potato and salad, my friend had the 8oz rump steak. Can’t fault the food or the service, will definitely be going again.
Linda G . 2024-06-29
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Very nice visit to Four Eagles crewe for dinner treat. Fish chips peas, really nice, lovely piece of fish, cooked perfectly. Light crisp batter. Not one bit of grease on plate and hubby had chicken with Korean sauce think it was. Said was delicious. Atmosphere good, everywhere clean and tidy, staff very smiley and attentive. Looking forward to next time
Pat S . 2024-06-27
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Great restaurant for an evening out food was amazing staff very friendly and welcoming . Atmosphere was warm and friendly
Steve V . 2024-06-22
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New menus out but limited food. Gammon was mostly gristle. Steak very chewable. Wouldn't recommend. Needs to improve food quality..
254richy . 2021-11-03
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Natalie who serves us every week is a fantastic waitresses and is always happy to see us and makes our day thanks
Teresawalley12 . 2021-11-01
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Never again nipped in here as we were starving after going to the Crewe game. Lovely member of staff found us a table even though it was very busy and lots of tables reversed.It was packed full with families with young kids who were just running riot in there screaming shouting an running full speed round the place.Ordered food an drink coke lemonade and beer all flat.My southern chicken sandwich came which I enjoyed minus the onion that I was looking forward to on it.Son had halloumi which was awful no flavour at all halloumi dipped in plain greasy batter that was wasted then husband had a big breakfast toast was like a brick as were the eggs an bacon didn’t look cooked.All in all awful couldn’t wait to get out of there an won’t be going back money totally wasted.
Key999 . 2021-10-31
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We visited here on Saturday and had a great experience. Food was great and the service was second to none. Our server was Steph and she was a star. She has only been with the company a couple of weeks...make sure you keep her!! :) Rebecca and Ciara were working the bar and we're great, (both of them) . On the whole a great afternoon and hopefully we will be back soon
R0bandGail . 2021-10-22
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Came in with my wife and had the 2 meals for 10.49 we both had the gammons which were perfectly cooked. The young lady Natalie was lovely and patient with us and the whole time we was there she had a big smile. Will definitely recommend and wie will be coming back
chrishW212UO . 2021-10-18
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Visited here on Saturday with a few friends, it was rather busy and there was a long wait for our meals, but the waitress natalie kept coming to see if we were ok and if she could get us anymore drinks, once we got the food it was hot and tasted great, will definitely be back soon.
Garethhsr198 . 2021-10-17
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Called in for food with family,it was all cooked perfect,came out quickly and hot Lovely staff. Nice atmosphere,clean and tidy
maxineo829 . 2021-09-26
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Had the golden years excellent value for money I had the pate followed by sausage and mash with peas Very nice
Bob B . 2021-09-20
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Visited for dinner. Had a mixed combo and rump salad. We like our steak blue, and that is what we got. Excellent food and very pity staff. Always happy to visit
gregoryl91 . 2021-09-07
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Arrived to a very friendly welcome, all be it a little early, but was directed to our table straight away. Meals were plentiful, hot and tasty. Will certainly visit again Thanks to Sarah for your hospitality.
Birthdayfamilymeal11 . 2021-09-02
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Cannot state how bad my food was, only answer I got was when I phoned was not my problem contact just eat. No chips, chicken dry, no sauce, no cheese. Just the worst. Avoid avoid avoidCame here 2 years ago and was brill. Please don't order a takeaway
nettz2017 . 2021-08-29
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Bad service and bad attitudes... Never going again... I work for NHS and after a hard shift I was looking forward to a bottle of wine and something to eat... After waiting on a very small queue of three for ten minutes the guy decides to serve his friend (or someone he obviously knows) first, clearly knowing that we were waiting and not yet served. Just because someone is not happy waiting does not mean they should get priority treatment!!!! I have to do without most of my breaks at work , but at the four eagle's where the service has always been slow it seems that customers are not important enough to serve fairly. Used to eat there at least twice a week and spend a lot but never ever going again and neither will my family and friends
W9284KUamandak . 2021-08-25
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Came for an unplanned visit after the football. Food was lovely. We had the big plate specials and there was lots of food. Plenty of choice on the menu. Staff were friendly and very helpful.
Nicola D . 2021-08-21
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Just popped in with my friend not seen in ages due to COVID for quick bite to eat and drink. The service was really quick and the staff were very helpful even helped me setup the “App” so now i can oder online . Thank you guys especially Jamie an Aaron behind the bar who were really friendly.
susantW5542MT . 2021-08-20
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Great service from cara and courtney today thanks guys will definitely be returning again soon…………..
Powell9876 . 2021-08-19
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Came to the eagles today and was welcomed by the lovely young girl Natalie the food was great and all the staff were busy but not to busy to make sure that we had everything we needed. Will be definitely visiting again soon if I could give 10 stars I would
lou0900000 . 2021-08-17
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Visited on a Sunday evening during the summer. Restaurant and bar were only 2/3 full but it took nearly an hour for mains to arrive and a drinks order on the app took over 20 minutes. Staff were friendly and apologetic, but it seems to be struggling to cope with demand. Several items off the menu, very greasy food when it did arrive, and prices have gone up.
Joe_Railwayman . 2021-08-15
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Came here to support the new quiz host and had a great time. Staff are very helpful and approachable. Had my dinner here too (all day brekkie) and it was excellent value and tasty! Daimo Quiz Live MD
DaimoQuiz . 2021-08-12
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Called in for breakfast it was lovely I had the Big plate full breakfast and my wife had the breakfast wrap both very very nice staff lovely deffo going back again
Dave-Helm1969 . 2021-08-10
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Been here couple of times now. Always cheap and cheerful but good good. FOH server Aaron is brilliant and has impeccable customer service. Would recommend.
E5687GLaaronb . 2021-08-06
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Thursday night mental quiz, Carl an absolute legend, the atmosphere absolutely electric, the tension was something else. However Mr Tumble cheated and stole first place the snake.
Paulina G . 2021-08-05
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Me and my friends went to the first quiz live on the year at the four eagles in crewe. The host Carl, was incredible - so friendly, helpful and made the night so much fun. Was so easy to play, Carl came round and help us set it up on our phones, the rounds were interesting and had something for everyone. Never done a quiz night before but had the best time, was so so funny!! Also drinks and food were lovely and so so cheap and reasonable (5 shots for £5) and £1.50 brownies (can’t go wrong). Thank you so much Carl and everyone at four eagles for helping us have the best night ever, 100% would recommend to anyone!!!!!
rachelfletcher01 . 2021-08-05
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We visited today with friends, the staff and service were fantastic, the meals were lovely and nothing was too much for the staff to do, will definitely visit again, the only thing I can say is that the beef on my lunch was a little chewey, however one little thing did not spoil our wonderful experience
jacalynes2021 . 2021-08-01
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Had a lovely afternoon meeting up with family, food was lovely came out quickly and was well presented. All staff friendly and chatty as always.
Maxowen23 . 2021-07-28
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Riley was one of the best servers, he ready to take your dirty plates etc, he was great. The food was brilliant. The app didn’t work but we could order at the bar. So fantastic.
DeadLillie . 2021-07-28
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Was greeting by Ciara with a lovely smile and was very welcoming as we had booked a table for 10 to celebrate Mums birthday we had 6 Adults and 4 children aged 1 to 8. They placed us by the open doors which was lovely with the weather and nothing was any trouble. Ciara bought us a high chair and she spoke to the children. The food was lovely and at a fantastic price too. Would highly recommend a visit and child friendly . Ciara and staff were very friendly and helpful and the pub was very clean and we felt very safe.
emmahS3638QR . 2021-07-24
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Came today with my friend for a few beers the beer was great and the service from Natalie was great and she gave service with a smile will definitely be back
Shaun T . 2021-07-19
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I came with my friend for a meal in my wheelchair as I've had an operation on my foot. Felt very nervous coming out but was welcomed by a young girl called natalie. Meal was nice. Natalie went out of her way and wheeled me to the toilets as friend couldn't take me.
Jean T . 2021-07-19
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Always come to the Eagles with the lads, the foods always great and the service from Natalie and Jamie is always amazing I recommend this place to everyone
Roam45313056735 . 2021-07-19
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Came for breakfast before work, the food was served quickly and hot and tasted great and the server Natalie was lovely and helpful 👌
Global798206 . 2021-07-19
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Went for tea outside with my family. Meal came not quite right but Natalie went out of her way to make sure this was rectified straight away and was very efficient. Will be returning soon for sure!
samanthat659 . 2021-07-19
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Service was great from natalie and courtney for was great will definitely come back manager jamie was very helpful too great
Paradise28359887897 . 2021-07-16
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Me and my family come here alot and there's always this one waitress who makes our time here a delight. Natalie is smiley an chatty and nothing to much trouble for her, she will go out of her way to please customers. Food is always great, have never had a bad time with food!!!
Y7461NKjesss . 2021-07-16
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Great place to have a drink with some mates, came here after work with my coworkers and had my lunch and a drink. Good food, good drinks and good prices, would recommend!
nathansU5579LQ . 2021-07-16
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Great food and atmosphere. The service from Natalie was fantastic, she was very friendly and helpful. We will definitely return
Giraffeuk83 . 2021-07-16
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Food was good but service was better served by a very friendly and professional woman called Natalie.
Trip18188786 . 2021-07-16
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Had an excellent time at the four eagles today food was awesome and the young lady natalie who served us was amazing and couldn't help us enough highly recommended and a big shoutout to nat who really made it a wonderful experience for my family
Gaz S . 2021-07-16
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Came today with family for a meal second outing since lock down and we wasn’t disappointed, it was lovely not having to cook the food was presented beautifully and served hot and tasted amazing and the service was impeccable very friendly staff who are always willing to help and are very patient Jamie and Natalie were so nice helpful and polite nothing was to much trouble thanks guys we will be back again
jaydanl . 2021-07-15
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Arrived early but was greeted by friendly staff. Excellent meals with just the right sized portions. Chloe our waitress was very friendly and was willing to help whenever needed. Would definitely be coming back in the future. Rated 10 out of 10. Thank you for making it a very happy visit
S4389HHianc . 2021-07-10
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Good food and very polite and helpful staff (esp Milly). Big portions and can take doggy bag home if too much to eat.
JDD20151960 . 2021-07-09
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Steven greeted us at the door, explained the app and made ammendments to our order. He was happy throughout our visit and nothing was to much trouble. Keep doing what your doing.
Terri R . 2021-07-09
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We always come here if we want to go out to eat and drink, very consistent place with delicious food and good pricesStaff are super friendly always and big thanks to Steve for accomodating us and getting us a better table to watch the England Vs Denmark game, we really appreciate it!Would definitely recommend this place!
Q8545SLsimonl . 2021-07-09
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Could not fault a thing on my visit today. We were served by Courtney who was really welcoming and polite which you dont get in many places now a days. The food was cooked to perfection too. Would definitely recommend this place.
493davisr . 2021-07-04
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Had an amazing meal at the four eagles, big thank you to Courtney for being so welcoming and serving us.
thomasrW8805HS . 2021-07-04
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On the rare occasions where you just fancy breakfast out on the spur of the moment and after we had tried a few local cafes where we found that unless you booked they had nothing for walk-ins on ad hoc basis. Remembered the hungry horse did breakfasts so off we went. Greeted by Steve who was super friendly and cheerful and had absolutely no problem with a walk in diners. Option to use the app or be waited on which is great for those not tech savvy. We ordered via the app which was easy to use, Steve checked our order and food came reasonably quick. Was super fresh and very tasty! Big thanks to Steve and the team, definitely be back :)
rebeccahH316OV . 2021-07-04
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The service was excellent, the food was great, the staff are friendly. Especially the ginger lad he has a nice bum
jokey2021 . 2021-07-02
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Good food, good drinks, good service, great pub. Staff really friendly great night out. New manager is great.
Adam H . 2021-07-02
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Had Great service very friendly staff and enjoyed the great food and drinks would recommend to anyone
T8420VOmattm . 2021-07-02
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Never had an issue with this pub, good service, nice food and drinks, new manager is class, would recommend coming.
Olwoody . 2021-07-02
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Service was good, meal was excellent and was good value for money. The four of us enjoyed it. Would come back again.
Vcrawford21 . 2021-06-30
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After footy on a Saturday love coming for breakfast! Food is good, service not too bad. I love the app so it's so easy here go in sit down kids go play I order food then tad dah!! Love it!
samanthadN49UQ . 2021-06-27
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staff are superb (natalie, aaron, ciara, steve, lily and courtney are the best), food is fantastic, beer is beautiful. love this place.
farringt0n . 2021-06-26
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Came here for lunch the service was fantastic, we had burgers and they were lovely. Staff were friendly and everything was explained to us upon arrival.
Trace_h87 . 2021-06-25
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Been to other establishments around crewe for breakfast. But was very disappointed. Thought as a sphere of the moment we would try here . Were not dissatisfied. Had the big breakfast. All the food was cooked perfectly and most of all hot. Also couldn't complain at the price. Staff were friendly will be returning again and again. Because that is our treat
ctjtjc . 2021-06-16
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Happy with the food and service, will be returning! We visited for the free breakfast if wearing pyjamas and the service and food was lovely!
KerrynLeah . 2021-06-12
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me and a friend went for lunch today. we where shown to our table..but had to ask someone to take our order after sitting for over 20mins .. when food arrived it was to be honest shocking salad was brown and limp on both dishes and the chicken breast on mine you could tell had been frozen and microwave as it was spongey and wet.. the meals hear used to be lovely won't be going back anytime soon
X2026OSbarbaram . 2021-06-09
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Came in with a few mates and all the staff are so welcoming and down to have a laugh would definitely recommend coming here for just good pub fun
slimothyt . 2021-06-05
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Had a great time! Food and drinks were nice and the service was really good! Will definitely be visiting again!
dikkib2021 . 2021-06-05
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Been here a few time Very nice place, friendly and helpful staff and food is always to a very high standard Thank you very much!
M6013BJemilye . 2021-05-28
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We went for dinner one day in the week and the service we received was amazing. Espically one one individual called Ciara, she was very polite and welcoming and gave us a 5 star service. The wait for food wasn't long at all and was amazing as always, will definitely be coming back again.
I9443RAjacke . 2021-05-27
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I am absolutely disgusted with the entire experience I received this morning. We were left waiting at the door for almost 10 minutes. Then eventually greeted by a man who needs to taught how to wear a face mask, he lead us to a table which clearly had no been cleaned, we were left another 5 minutes before having our order taken, we were asked to pay for our order before we received anything, my partner asked for decaff tea and received a cup of hot water and a caffeine teabag and as for the food, that was clearly under cooked 2 hours previous and held in a warm drawer so we stood up and asked the man for a refund and he didn't even ask me why.. the very best thing I can say about the entire experience is that the coffee was average.
M525UMstevenl . 2021-05-27
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Amazing visit yet again. Always feel safe in here. Friendly staff tend to your every need. Ciara was very efficient and attentive to everything we needed ..nothing was too much trouble. The steak was amazing and cooked to perfection. We will certainly be visiting again soon.
Niccinoonoo . 2021-05-25
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Good to be back eating out again. Missed my big cod and chips. Ciara was brill as usual. She always looks after us. I nominate her for waitress of the year.
paulmM6127NL . 2021-05-25
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I began to visit this pub a few times before Xmas but have taken the opportunity to visit again now we are allowed back inside. The team were super friendly, prompt and made me feel safe and at ease. We ordered via an app which was super handy and our drinks came to us with no wait at all. Our food was quick to our table and was hot and tasty!! The staff couldn’t do enough for us- will definitely return again soon!!
Steve C . 2021-05-24
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I visited the Four Eagles for dinner on a Saturday night, and ended up staying for drinks, while watching the football and golf. The staff were really helpful with explaining how to order drinks and food on their app, which came very quickly and was very tasty! I highly recommend The Four Eagles, the service was fantastic, and i will be returning! :-)
kbG4211HJ . 2021-05-24
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Waited an hour and a half for food, for it to arrive raw. Very disappointing. Every other hungry horse I have visited has been exemplary.
Twiggster92 . 2021-05-23
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Visited Four Eagles for lunch, first time back since reopening, good meal, reasonably priced, more importantly my client Liam loved being back
Andrew P . 2021-05-19
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Me and my son we enjoyed our visit very much. Friendly and very helpful staff , food arrived within minutes. We will definitely come back ;)
T1097ONmonikas . 2021-05-18
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Was hoping for the quiz to be on. To be honest, won't be coming back until the quiz is back on I think.Food was good but there's never any salmon.
Elizabeth R . 2021-05-18
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Food was great, nice atmosphere and friendly staff. good food for a cheap price, bar was good and the service was amazing.
hollythebean . 2021-01-28
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Experienced the Xmas Fayre last night with family and can't praise Steve and the team enough for making our visit a memorable one,Food,service was excellent oh and the Rockin Rudolph was a cracking pint Merry Christmas
K2641KAjonathanh . 2020-12-24
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Ordered a 12oz Rump Steak and jacket pot Can honestly say the steak was sublime, tasty cooked to perfection (medium rare).....service was safe and excellent. I was asked if everything was ok and the waitress was helpful with fetching extras. Always a friendly pub....covid safe....tables cleaned regular....great staff. I will be back!
Niccinoonoo . 2020-12-22
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What a great experience. We have just had a meal here. Great service and great food. Ciara, our little elf, was especially helpful and friendly. Nothing was too much trouble for her. In these tough times of uncertainty, it is fantastic to feel so safe. This place is run like an establishment should be, with covid rules followed to the letter. If you are worried....then this is a safe place to come to
paulmM6127NL . 2020-12-22
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For the run up to Christmas, I took my son to the breakfast with Santa event to get him hyped up for the big day! He really enjoyed his morning, he was thrilled to meet Santa and loved the Christmas crafts and his present from Santa. Our breakfasts were lovely and hot and great value for money. The pub was tastefully decorated for Christmas and really put us both in the festive mood and the staff couldn't do enough to ensure we were safe and well looked after throughout our visit. Thank you Four Eagles!
EdithLloyds . 2020-12-20
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Booked to come to the breakfast with Santa with my daughter, as I thought it would be a lovely treat this year with very few Christmas activities taking place. Upon arrival we were seated at a table and except for a small craft activity, there was nothing remotely Christmassy about the breakfast. It took them 20 minutes to even take our drinks order. The food came quite quickly and did taste ok and was hot. Santa popped over to the table for 30 seconds whilst we were still eating to hand us crackers and my daughter a present (which turned out to be a tiny selection box). He was the worst Santa I have EVER seen. Very young, strange accent and just seemed very uncomfortable. He didn't ask my daughter anything about what she wanted for Christmas or anything at all!! He just didn't resemble Santa in any way, doubled with the fact that he had a black face covering over most of his face and beard. I understand the prevalence of covid and the importance of keeping safe, but Santa with a black face covering goes against everything we have been telling children this year. This was all that we saw of Santa the whole time!Knowing friends that attended another of the Hungry Horse restaurants for this event, the approach each one is taking is not consistent and our experience was so poor. In a chain of restaurants, standards should be the same and customers should get the same experience. The atmosphere was non-existent, very few decorations and there was not even Christmas music playing, which would be expected at a special Christmas event and would have certainly lightened the mood. The only thing that was slightly christmassy was the elf and she gave some craft materials for my daughter to do. The price for a child was £5.99 which included breakfast (£2.29) and a selection box (£0.89 max). Not sure what else we were paying for, because it certainly wasn't the experience!
Grich1787 . 2020-12-20
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We both ordered steak on the £5 Monday deal. Both were cooked exactly as requested (one rare, one medium),and very tasty and tender. I've paid multiple times more for much worse steak.
G3950AQchrish . 2020-12-17
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The worst meaI have had in a Hungry Horse my daughter sent her meal back wrong sauce overcooked steak my meal was cold and a scatty peice of Gammon very disappointing after we have been waiting to eat out for so long
W2346XLlynnew . 2020-12-10
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We visited as a family. The food was lovely but the service was slow considering there weren’t many people in. However the staff were lovely and pleasant. Good choice of drinks too.
Countryfiles . 2020-12-05
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absolutely wonderful girls,very accommodating and smashing food!! Staff are always smiling in these times. Lovely place to watch the world go by and forget this year!!
gazratS123 . 2020-12-04
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This is such a great pub to come to, all the staff are so lovely and welcoming each time we come in. The service is fantastic and the food comes out very quick and is consistently good!
293websites . 2020-12-04
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Our food was lovely and came out really fast. Staff couldn’t have been more helpful, looking forward to visiting again.
Lajane194i . 2020-12-04
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Called in today while working had a meal and a pint Natalie and Steve were great enjoyed my visit and food was lovely
Richard F . 2020-12-03
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Very good place to eat and drink with friends and family. We really enjoy our food. Really nice service.
Justkidding3211 . 2020-12-03
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Went out for a meal with my kids had a great time and kids enjoyed themselves food was great and staff very friendly
Botlleof . 2020-12-01
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Myself and boyfriend visited and had a lovely meal! The staff are amazing and I felt very safe with all the measures in place within the covid situation.
sarahbI3493AH . 2020-12-01
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Lovely meal with family meal will return back when they reopen lovely staff and felt safe in the pub and staff was really good
Sarah567904 . 2020-12-01
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Took control of the bookings, handled my visit with organisation and warmth. The food was great and the bar well stocked. See you soon! hopefully!
Davidoke65 . 2020-11-17
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Visited with my partner for our tea. The atmosphere was very pleasant and warm, we both felt very safe with the covid restrictions the pub had in place. The food was very tasty and hot, we both enjoyed our curry’s. Would recommend to anyone, special shout out to Steve who was very friendly and helpful throughout our visit.
EdithLloyds . 2020-11-03
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Lovely meal fish chips and peas, lovely caring staff, quick service also very good value for money, would always recommend
Andrew P . 2020-10-30
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Food was lovely , staff are very polite. Gemma served & she was very helpful, definitely will be visiting again.
Charlottee2393 . 2020-10-30
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88 Opinions
It is the most dirty and smelly services I have ever been to. I visited last, 1 year ago and recall it being awful then. I forgot which services that 'terrible services' was until I had the misfortune of visiting once again then the memories came flooding back. The toilets are filthy as is the hygiene of the place throughout. We ordered a costa and the lids smelt like dust. The floors are also filthy. Whilst sitting in the only seating area downstairs we had a group of teenagers cracking open a load of bottles of beer, swearing and just generally being a drunken nuisance. I'm not one to cast judgement but it isn't exactly the sights I want to share over breakfast with my family. To sum it up I would describe this services as a toilet stop in the event that you dont want to end up soiling your car.
313 Opinions
Absolute horror show Ordered online. Told to collect between 2.30-3. It’s now nearly 4pm and I’m still waiting for my food. I was spoken to like a piece of dirt by some guy who resembled Hunchback of Notra Darm. Wait your turn. Nothing I can do about it. It’s not me. It’s not my fault. Never ever coming back here again and it stinks of death
31 Opinions
No GF options. Staff totally disorganised but trying best to keep up with demand. Cafe not able to cope with demand so queues slow. Food basic. Bread not fresh. Jacket potato quite hard. Not great for a cafe in a supermarket.
12 Opinions
Went for a drink before football. Great atmosphere and friendly staff. Will now add a pre-match drink here to my pre-match routine
402 Opinions
Why do the management not listen to all the criticism? Do they, like many managers, refuse to believe they can get things wrong? After a stack of critics saying they should cover the food at the entrance, croissants and scones are still left uncovered. Soup and coffee were tepid, queues were long at too many different meal stations with too few staff, a rather expensive piece of coffee and walnut cake had walnut pieces scattered over a buttercream top but not a trace of coffee anywhere. And if you tried to get a coffee at one of the machines, two didn't work (the screen said they needed cleaning/emptying) and two others had no mugs but suddenly, with no buttons being pressed, dispensed what looked like grey water as I stood in front of them. Staff were helpful but one woman at a till suddenly walked away leaving a huge queue at the one remaining till.