Flip Out Basingstoke in Basingstoke and Deane

As always 5 guys never seems to disappoint but I need to have an extra shout out to Alana who made the service second to none. She couldn't have been more helpful and had great humour too. She really is a credit to the 5 guys team!

Fries were quick and seasoned well. Cooked perfectly

I ordered a burger and chips which were lovely and the staff were super kind and helpful.

I ordered a cheese veggie sandwich in a lettuce wrap as I have a gluten allergy, the staff were extremely accommodating letting me know what I could and couldn’t have. The sandwich was amazing and the fries made it. Great value for money and would definitely recommend

Had a wonderful burger and fries tasted lovely

Love it, first time eating at five guys, staff were very friendly and helpful, definitely coming back!

Good burger, never had a bad one from five guys. Staff were very polite and fast service. Just a bit dead. Do think the prices need to come down though but that's a criticism for every five guys.

Good atmosphere, service was brilliant

Nice place, very good food. Allways go eat there with familly and my friends!

Amazing food, staff and service.

Thank you for outstanding service and the best burgers

My first time eating here and I'm really disappointed, £10 for a burger not worth it.

Delivered over an hour late than time promised. Arrived cold.

I was greeted at the door, food was fresh and made quick. I didn’t have to wait in line either. They made sure I didn’t need anything else before I left, can’t wait until I go again

ordered at 4.30 and it had a delivery time initially of between 17.05 and 17.25. This just kept getting later and later. it then sksd the courier was at the restaurant but that was the status for about 50 minutes. when I tried to call them there was no answer. Food finally arrived at just after 6.30 and was cold.

2 hours late from first order time, stone cold the second time this has happened in the space of a week I want a full refund. very poor.

the burger was great,the chips were cold and the drink was good but 2/3 full but maybe that's normal for the drink.

Took 1 hour 25 mins for delivery but nice food and milkshake - milkshake the best part!

Driver was apologetic for the late order that took over 2 hours. But he has informed me that the food was made when he arrived. Good customer service from his side.

Turned up late and freezing cold

2 hours to wait for 2 burgers to be delivered is unacceptable. Fault is with Five Guys as they didn’t even start to prepare the burgers until 90 mins after the order was placed. Won’t order from Five Guys again.

Food great, prompt delivery from driver. Food requested for 8.40, didn’t arrive until 10.09, so would find difficult to order again.

Lovely atmosphere, service absolutely perfect team so happy and cheerful

I ordered for 12.30 and it didn’t get to me till 1.20 ish

Excellent experience at this five guys, great service from Justin and everyone else there. Super friendly and helpful, thank you!

Great place and food!!! Very nice atmosphere!!

long delay between placing order, and being cooked despite driver being in store some 50 mins after initial estimated delivery time, but i did enjoy it!

Fries and Milkshake were good but Burger lacked flavour and one of the ingredients that I had requested.

Waited over 2 hours just to be told it’s been delivered when nothing arrived…

Great service and lovely music (could be a little louder) food was brilliant and seems the team too. Lovely to feel a good vibe complimented by the food worth it the price :)

Love the atmosphere and menu choices ! Burger , fries and beer - couldn’t ask for more 😇

Always good food. It's just too expensive to do it regularly.

Ordered at 18.36 Didnt get here till 20.20! Food was good. Wasn't the driver

Order never arrived. Wasn’t even able to give my code

Me and my friend there yesterday around two .we hadn't eaten with you before and being old we weren't sure how to place the order. It was explained perfectly by the young lady .my friend is on crutches and I have a bad back. No problem our food was brought out for us . All your teams had smiles and were very helpful . Thank you very much. Date of visit Friday 2 around 2 pm

the food was cold when it arrived and after originally being stated of a delivery between 20.30 and 20.50 the times for delivery kept shifting until eventually it arrived about 21.20.

My order never turned up, I ordered at 6:30 and waiting until 8:30 to contact you guys and nobody went to the store for my food, awful customer service

food never got delivered to my front door... I was waiting in the front garden for it so my dog didn't bark and wake everyone up... but it said they delivered the food when they obviously didnt

I ordered at 7.45-8 o'clock expecting to be wating and hour maybe hour and a half max. but to be waiting 2 hours and the times constantly changing is ridiculous. there has to be some sort of compensation otherwise I would of collected my self

Burger was left on the counter, fully made, just needing someone to put the bun on top and wrap. For about 5 minutes. Getting cold. Literally the grill guy popped the patty on one half, then walked away. When both bun halves were already on the foil ready to go. All this whilst they made a couple of deliveroo orders - I know it was for deliveroo because the driver arrived a few seconds after they completed the burgers (we were the only couple in there as well, so it couldn't have been for anything else). Clearly they know which customers they need to impress more :)

Took 2 and a half hours to come, was cold when it arrived. Never ordering again

food it cold, wrong chips sent, burger was disgusting, drinks missing and milkshake was only half a cup

no ketchup was delivered for either order

Solid hour for delivery in the middle of the day. No straw with milkshake that you pay over a fiver for and ketchup on the side was not included even though this is part of the order selection. Burgers were also way overcooked.

Delivery, but very good burger, fries and milk shake.

Foods good however, door says open till 2200 everyday but it closed at 2000… nice one.

food was good when it came but when I ordered the site said between 35-55 minutes and eventually arrived 1hr 30minutes later

3 hour wait after food was being prepared, order at 17:10 didn't arrive until 20:15 and couldn't cancel the order. When it did arrive, no milkshake. Not the drivers fault, all the restaurants fault.

missing items only got small chips and one burger missing

Missed our dips and lacking chips

Half the order was missing and the other half was incorrect

I don’t know what it is with using Just Eat in Basingstoke, but every time I order from 5 Guys in Basingstoke it takes 2 hours from placing the order to actually receiving the order, so I have to put the food in the microbe to heat up the food again! The time before it took over 2.5 hours which was just ridiculous, it’s quicker to jump in the car & pick it up yourself, you’d save yourself time and the food would be warm, plus you wouldn’t be paying the over inflated mark up prices from Just Eat!

Every time I order 5 Guys from Just Eat the food takes 2 hours and the food arrives cold, it’s just beyond a joke now. The time before this it took 2.5 hours to arrive and it was stone cold!

Ordered food at half 7 didn’t arrive till 9:44 pm!! Absolute disgrace. Most of the food was cold as well. I want a refund

Ordered the same meal for the first time last week and was well impressed particularly with the fries. Sadly not the case for this delivery, the fries were not particularly warm, a bit limp and were missing the special something that the others had.........very disappointing, not sure I'll be ordering from here again.

Lovely food cooked to order so much better than McD

2nd time now. left items off. never ordering again. they never get it right. Terrible service.

Hour and half late, freezing cold and missing items.

My first order.....tracking not working which seems quite common now. However order arrived hot and very enjoyable which is the most important thing and the reason I no longer use the competition. Fries in particular were amazing keep up the good work.

the little burger shows as having lettuce and tomato in the picture. this arrived with just a patty, not even any sauce. don't put pictures that don't represent the actual thing was like dry leather.

food was cold. not a beef hotdog.

The food came half hour late and was very cold. Very bad experience for the money spent

Our order was delivered in a paper bag. cold shakes against hot food and the food was cold. When I asked why the food was not in an insulated bag to our door the lady was unable to engage due to a language barrier. very disappointed given the cost of the meal.

Over an hour late, couldn’t contact customer service

well over priced, no flavour, bacon was burnt to a crisp, took well over an hour to deliver less than half a mile away from the restaurant.

First time at this Five Guys and the worst one I’ve been to. Ordered 2 x cheeseburgers, one for my son and one for me, medium fries and 2 x soft drinks just shy of £33.00. One burger came as a small with only one patty. The receipt attached to the bag was covered in mustard and ketchup so I pulled it off and left it on the counter. Both drinks machines were not working properly. One had nearly all flavours of Diet Coke unavailable and the other had no ice, no full fat coke and the drinks were flat and warm. Very poor for the money. Will not be returning. Please don’t post a generic auto reply as that is quite frankly insulting.

Lovely nice hot to thank you and thank the driver for me

I've waited 3 hours now, and suddenly the status changed to Delivered, when it hasn;t been. But the order is still showing an estimated delivery time which keeps changing. I tried phoning the numbe given but that is just a patronising voice message saying use the web site

40 minute wait for food and barely any fries in the large fries meant for 4-5 people.

Great staff and food was banging :)

Thank you and thank the driver lovely

Burgers and chips were very tasty, however chips were cold

Instruction to leave food on stairs went unnoticed. Or perhaps ignored.

Took over 2.5 hours from ordering my food until the food was delivered, for a Thursday that’s absolutely disgusting!

Came in to order 2 burgers, fries and 2 drinks. At 7:20 and we were waiting 40 minutes before we got our food. The long wait would have been fine if that meant a hot, burger with hot, fresh chips. Unfortunately our burger was half made at 7:25 and not ready to be handed to us till 8:10 so was completely cold. It appeared as though there was a hold up on the chips in the fryer but they were stone cold as well. In hindsight I should have asked for a refund after my first cold bite but I was so hungry that I couldn't face another wait for food and accepted the disappointment presented. At the price of 5 guys I will not be going back to this one any time soon.

Everything was luke warm, at the best.... burger roll and hotdogs bun was very cheap basic. Hot dog only just cooked. Chips tasted nice but were cold. The driver said he had to wait 25mins for the food at the restaurant.

This was our first visit here and quite disappointed in the taste of food and presentation. Felt very cheap quality but quite expensive in cost. This has been by far the worst ever tasting burger and chips we've had.

Waited over an hour and half for my order. Very unhappy service. Love five guys normally but due to the lateness it also arrived cold.

I sent the food back with the driver as it’s all completely cold. Beyond disappointing.

Food was cold obviously been made a while before being delivered

Thank you I need that it’s was lovely thank you

Lovely and fast, just when we needed it. Great quality, great quantity. All good

This is the bench mark for all burger companies to compete with, regular consumer and rank it as elite.

Overpriced, over-salted food. Sauces and salad are ice cold, which ruins the eating experience of the burgers. Staff were more interested in their personal conversations than noticing that I had been waiting for over 10 minutes for my order, only to find out they had it was sat waiting on the shelf for at least half that time. I'll be avoiding this place in the future. (Edited only for grammar)

Food was cold, not even warm. One burger didn’t have the fillings we asked for

Good place to go and get something to eat and drink and eat in or out

No sauce in the burger. Dry and not pleasant to eat. Not had the best food from Five Guys on Just Eat. Wouldn’t order again.

One of our milkshakes had leaked, the food was cold and the grilled cheese sandwich smelt like dog food which made it inedible

Bad…. Didn’t get items I ordered and then had to re order and wait another hour to receive it

It took over an hour from the time of ordering to be delivered. When it arrived it was cold!! Poor service on both parts

Over an hour late, chips were soggy and cold. Burger bun was all soggy. Only nice thing was the milkshake.

We ordered our food at 4.30 it was delivered at 6.45 It was not very hot and some of the food was made wrong. VERY DISAPPOINTED

Typical 5 guys, good food, price a bit higher then the fast food chains but the chips are much better. Clean, not over crowded and plenty of seats.

Pretty good, overall. Obviously you get the quality ingredients you expect, but burgers never travel too well. Burger was wrapped in the usual foil wrap - it wasn't piping hot, but good enough. Fries weren't hot exactly, but they didn't need an air-fryer heat-up either. 8/10 would recommend.

Burger is always lovely chips superb too milkshake tasty so all good

Food cold and inedible want a refund

Milkshakes melted and chips are cold never got any straws either

One of the best burgers you'll ever eat! Great food and friendly service

Order was late, chips were cold

Delivered food is always cold but this was only luke warm shame really not had 5guys b4.